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Thread Statistics | Show CCP posts - 0 post(s) |
TGIF
   |
Posted - 2004.07.01 09:18:00 -
[31]
 Originally by: s4mp3r0r
Seconded, but please be more constructive than this.
Could you run "tracert" so you can actually see which hops are causing the problems.
Then submit your findings to CCP.
Programs like "Visualroute" are also quite handy. If we all do this, CCP doesnt have to find out themselves (if they dont know already, which I doubt  ).
What it always runs to is that CCP looks at it and says: Nope not on our network. According to your logs provider x causes the problem, let them solve it. But when you contact them you get the message, your no customer from us please contact your own provider and if you contact your own provider then they will say its not in their network and they will forward the issue (some weeks later).
- - -
Absinthe Fueled |
TGIF
|
Posted - 2004.07.01 09:18:00 -
[32]
Originally by: s4mp3r0r
Seconded, but please be more constructive than this.
Could you run "tracert" so you can actually see which hops are causing the problems.
Then submit your findings to CCP.
Programs like "Visualroute" are also quite handy. If we all do this, CCP doesnt have to find out themselves (if they dont know already, which I doubt ).
What it always runs to is that CCP looks at it and says: Nope not on our network. According to your logs provider x causes the problem, let them solve it. But when you contact them you get the message, your no customer from us please contact your own provider and if you contact your own provider then they will say its not in their network and they will forward the issue (some weeks later).
- - -
Absinthe Fueled |
Gan Howorth
|
Posted - 2004.07.01 09:54:00 -
[33]
Yay Clueless and Witless!
We are tied to these incompetent fools for all our company internal networks.
Standard practice is....
Scenario 1.
Us: "there's a problem, we think its one of your routers"
C&W: "no mate its fine must be your servers"
Us after several hours of fruitless investigation: "no we are pretty sure its this component between IP x and y"
C&W: "No mate don't think so..tell you what cos we are so great we will have a look for you"...5 minutes later everything works.
Us: "So what was the problem?"
C&W: "There was no problem..dunno what you are talking about etc.."
Scenario 2
C&W: "We are going to put in a change, there wont be any impact on service."
Everything breaks.
Us: "We think your change XXX has cause this problem. Can you investigate or back it out please."
C&W: "Can't be us, the change we did would not have affected anything."
Us: "It worked before you did the change, as soon as you did the change it didnt work, please could you have a look."
C&W: "No mate don't think so..tell you what cos we are so great we will have a look for you".
5 minutes later everything works.
Us: "So what was the problem?"
C&W: "There was no problem..dunno what you are talking about...oh except one of the engineers crashed a router and didnt bother to check it cos he'd have to come in and do it locally..but that router shouldn't have caused these problems"
Scenario 3:
Us: "We have a performance problem between your kit router xx and this IP."
C&W: "Whats the routers IP?"
Us: "Its your kit ffs don't YOU know?"
C&W: " Sorry cant do anything without IPs"
Several hours tracking down a third party kit details later...
Us: "Here are the IPs for your kit"
C&W: "500 pings show only 5% loss, so there's no problem"
And no..it never gets better. Its groundhog day every day.
|
Gan Howorth
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Posted - 2004.07.01 09:54:00 -
[34]
Yay Clueless and Witless!
We are tied to these incompetent fools for all our company internal networks.
Standard practice is....
Scenario 1.
Us: "there's a problem, we think its one of your routers"
C&W: "no mate its fine must be your servers"
Us after several hours of fruitless investigation: "no we are pretty sure its this component between IP x and y"
C&W: "No mate don't think so..tell you what cos we are so great we will have a look for you"...5 minutes later everything works.
Us: "So what was the problem?"
C&W: "There was no problem..dunno what you are talking about etc.."
Scenario 2
C&W: "We are going to put in a change, there wont be any impact on service."
Everything breaks.
Us: "We think your change XXX has cause this problem. Can you investigate or back it out please."
C&W: "Can't be us, the change we did would not have affected anything."
Us: "It worked before you did the change, as soon as you did the change it didnt work, please could you have a look."
C&W: "No mate don't think so..tell you what cos we are so great we will have a look for you".
5 minutes later everything works.
Us: "So what was the problem?"
C&W: "There was no problem..dunno what you are talking about...oh except one of the engineers crashed a router and didnt bother to check it cos he'd have to come in and do it locally..but that router shouldn't have caused these problems"
Scenario 3:
Us: "We have a performance problem between your kit router xx and this IP."
C&W: "Whats the routers IP?"
Us: "Its your kit ffs don't YOU know?"
C&W: " Sorry cant do anything without IPs"
Several hours tracking down a third party kit details later...
Us: "Here are the IPs for your kit"
C&W: "500 pings show only 5% loss, so there's no problem"
And no..it never gets better. Its groundhog day every day.
|
Gan Howorth
|
Posted - 2004.07.01 09:59:00 -
[35]
Of course even better was a press release in the trade mags from C&W.
"We have just completed our transatlantic connection which will allow people at opposite sides of the atlantic to communicate at the speed of sound..."
I suppose it could have been an typo..but...
|
Gan Howorth
|
Posted - 2004.07.01 09:59:00 -
[36]
Of course even better was a press release in the trade mags from C&W.
"We have just completed our transatlantic connection which will allow people at opposite sides of the atlantic to communicate at the speed of sound..."
I suppose it could have been an typo..but...
|
Qwakrz
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Posted - 2004.07.01 11:29:00 -
[37]
Nope, they are right.
2 people, long string & 2 bean cans.
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Qwakrz
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Posted - 2004.07.01 11:29:00 -
[38]
Nope, they are right.
2 people, long string & 2 bean cans.
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Kusotarre
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Posted - 2004.07.01 17:53:00 -
[39]
I pay $15 a month for stability, cheat protection and content. One of these things has not been present the last few days.
I am scared to use my harvesters, even in 1.0 space. Two people in my corp have lost Battleships.
At the moment, I have to mine without my drones for fear of losing them, and I am considering just not leaving the station until the problem is fixed.
If you can't fix it, CCP, roll the patch back. I will not be paying my monthly fee if ll it gets me is torment.
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Kusotarre
|
Posted - 2004.07.01 17:53:00 -
[40]
I pay $15 a month for stability, cheat protection and content. One of these things has not been present the last few days.
I am scared to use my harvesters, even in 1.0 space. Two people in my corp have lost Battleships.
At the moment, I have to mine without my drones for fear of losing them, and I am considering just not leaving the station until the problem is fixed.
If you can't fix it, CCP, roll the patch back. I will not be paying my monthly fee if ll it gets me is torment.
|
Phoenixgurl
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Posted - 2004.07.01 18:06:00 -
[41]
ARG LAG AGAIN
This is unbearable. I do not accept this "excuse" from CCP. Shut down the server but dont ******* lag us during a NPC pirate spawn...
--------------------------
When the universe collapses and dies, there will be 3 survivors: Tyr Anasazi, the coc*roaches ... and Dylan Hunt trying to save the coc*roaches. --Tyr (Andromeda) |
Phoenixgurl
|
Posted - 2004.07.01 18:06:00 -
[42]
ARG LAG AGAIN
This is unbearable. I do not accept this "excuse" from CCP. Shut down the server but dont ******* lag us during a NPC pirate spawn...
--------------------------
When the universe collapses and dies, there will be 3 survivors: Tyr Anasazi, the coc*roaches ... and Dylan Hunt trying to save the coc*roaches. --Tyr (Andromeda) |
Hachon Napier
|
Posted - 2004.07.01 18:19:00 -
[43]
Originally by: Gan Howorth
Of course even better was a press release in the trade mags from C&W.
"We have just completed our transatlantic connection which will allow people at opposite sides of the atlantic to communicate at the speed of sound..."
I suppose it could have been an typo..but...
Hahaha! Quite good one...
|
Hachon Napier
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Posted - 2004.07.01 18:19:00 -
[44]
Originally by: Gan Howorth
Of course even better was a press release in the trade mags from C&W.
"We have just completed our transatlantic connection which will allow people at opposite sides of the atlantic to communicate at the speed of sound..."
I suppose it could have been an typo..but...
Hahaha! Quite good one...
|
Rath Amon
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Posted - 2004.07.01 18:22:00 -
[45]
Originally by: Phoenixgurl
ARG LAG AGAIN
This is unbearable. I do not accept this "excuse" from CCP. Shut down the server but dont ******* lag us during a NPC pirate spawn...
its really starting to p*ss me off 
|
Rath Amon
|
Posted - 2004.07.01 18:22:00 -
[46]
Originally by: Phoenixgurl
ARG LAG AGAIN
This is unbearable. I do not accept this "excuse" from CCP. Shut down the server but dont ******* lag us during a NPC pirate spawn...
its really starting to p*ss me off
|
Phoenixgurl
|
Posted - 2004.07.01 18:31:00 -
[47]
ok and again... Nonni sector this time... just when you get home safe. Jeez FIX IT NOW
--------------------------
When the universe collapses and dies, there will be 3 survivors: Tyr Anasazi, the coc*roaches ... and Dylan Hunt trying to save the coc*roaches. --Tyr (Andromeda) |
Phoenixgurl
|
Posted - 2004.07.01 18:31:00 -
[48]
ok and again... Nonni sector this time... just when you get home safe. Jeez FIX IT NOW
--------------------------
When the universe collapses and dies, there will be 3 survivors: Tyr Anasazi, the coc*roaches ... and Dylan Hunt trying to save the coc*roaches. --Tyr (Andromeda) |
kieron
|
Posted - 2004.07.01 19:08:00 -
[49]
The search for the root causes of the cluster and latch issues is getting more and more narrow. Oveur mentioned in his Dev Blog posted earlier today that there would be another Blog coming very soon with more information. Once the Blog has been posted, announcements will be made here.
kieron
Community Manager,
EVE Online
|
kieron
|
Posted - 2004.07.01 19:08:00 -
[50]
The search for the root causes of the cluster and latch issues is getting more and more narrow. Oveur mentioned in his Dev Blog posted earlier today that there would be another Blog coming very soon with more information. Once the Blog has been posted, announcements will be made here.
kieron
Community Manager,
EVE Online
|
Shiakarma
|
Posted - 2004.07.01 19:20:00 -
[51]
I'm not a whiner, you won't find another post from me complaining here but right now I'm pretty angry about this subject so I feel like adding to this thread and moaning for once.
I warped out of a sation to kill a 55k rat that I'd left in a belt in just now. Warped in at 30k opened my drones, launched them and lagged out. After 5 minutes of staring at the loggin screen 'authenticating' I finally logged in to see my rupture with no armour and no hull, just 10% shield get blown up (no I hadn't warped to a safe spot). Follwing that the rat killed my pod and I was in my clone staion without my ship or equipment. I don't have enough money from the insurance to get a new clone and a new ship and reaplace the stuff I lost.
I petitioned it and got an email saying it could be 3-5 days.
No thanks CCP. Keep your laggy servers, I'm not paying you for this.
Computer games don't affect children. If PacMan had affected us as kids then we'd all be running around in dark rooms, munching pills and listening to repetitive music. |
Shiakarma
|
Posted - 2004.07.01 19:20:00 -
[52]
I'm not a whiner, you won't find another post from me complaining here but right now I'm pretty angry about this subject so I feel like adding to this thread and moaning for once.
I warped out of a sation to kill a 55k rat that I'd left in a belt in just now. Warped in at 30k opened my drones, launched them and lagged out. After 5 minutes of staring at the loggin screen 'authenticating' I finally logged in to see my rupture with no armour and no hull, just 10% shield get blown up (no I hadn't warped to a safe spot). Follwing that the rat killed my pod and I was in my clone staion without my ship or equipment. I don't have enough money from the insurance to get a new clone and a new ship and reaplace the stuff I lost.
I petitioned it and got an email saying it could be 3-5 days.
No thanks CCP. Keep your laggy servers, I'm not paying you for this.
Computer games don't affect children. If PacMan had affected us as kids then we'd all be running around in dark rooms, munching pills and listening to repetitive music. |
Strangerr
|
Posted - 2004.07.01 19:50:00 -
[53]
Edited by: Strangerr on 01/07/2004 19:52:03
well you know there is only 1 small problem with all this .. CCP dosent care a bit about you :) with the trial they will get much more newbies that will stay than ppl that will leave due to the lag :) So really all their replies on the forums are pure "must do cause this is my job" . :) I don't flame CCP or something just showing you the point :)
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Strangerr
|
Posted - 2004.07.01 19:50:00 -
[54]
Edited by: Strangerr on 01/07/2004 19:52:03
well you know there is only 1 small problem with all this .. CCP dosent care a bit about you :) with the trial they will get much more newbies that will stay than ppl that will leave due to the lag :) So really all their replies on the forums are pure "must do cause this is my job" . :) I don't flame CCP or something just showing you the point :)
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StarRanger
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Posted - 2004.07.01 19:53:00 -
[55]
Originally by: Shiakarma
I'm not a whiner, you won't find another post from me complaining here but right now I'm pretty angry about this subject so I feel like adding to this thread and moaning for once.
hope you feel better now 
anyway, i like to say im realy happy that the devs are working as hard as they can to find all those little buggers and to make this game better then any other one, cheers guys! 
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StarRanger
|
Posted - 2004.07.01 19:53:00 -
[56]
Originally by: Shiakarma
I'm not a whiner, you won't find another post from me complaining here but right now I'm pretty angry about this subject so I feel like adding to this thread and moaning for once.
hope you feel better now
anyway, i like to say im realy happy that the devs are working as hard as they can to find all those little buggers and to make this game better then any other one, cheers guys!
|
Sabrun Nestor
|
Posted - 2004.07.02 13:20:00 -
[57]
Originally by: kieron
The search for the root causes of the cluster and latch issues is getting more and more narrow. Oveur mentioned in his Dev Blog posted earlier today that there would be another Blog coming very soon with more information. Once the Blog has been posted, announcements will be made here.
Hmm... Are you sure something is being done? All we see is an aging news report about some "diagnostic" and no other information. WHAT is being done? Is it being done RIGHT NOW?! I'm personally getting sick of the "just shut up and go away (but don't stop sending us that monthly fee!)" attitude I'm seeing from CCP lately. It's giving us the impression that you guys either can't fix the problem or just don't care. Give us some information or continue to look like you don't know what you are doing. It's your call...
------------------------------------------------
"Client is using a session bound moniker while the session is mutating or changing. If the caller isn't careful, this may be really bad...."
If I were the caller I'd hang up...
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Sabrun Nestor
|
Posted - 2004.07.02 13:20:00 -
[58]
Originally by: kieron
The search for the root causes of the cluster and latch issues is getting more and more narrow. Oveur mentioned in his Dev Blog posted earlier today that there would be another Blog coming very soon with more information. Once the Blog has been posted, announcements will be made here.
Hmm... Are you sure something is being done? All we see is an aging news report about some "diagnostic" and no other information. WHAT is being done? Is it being done RIGHT NOW?! I'm personally getting sick of the "just shut up and go away (but don't stop sending us that monthly fee!)" attitude I'm seeing from CCP lately. It's giving us the impression that you guys either can't fix the problem or just don't care. Give us some information or continue to look like you don't know what you are doing. It's your call...
------------------------------------------------
"Client is using a session bound moniker while the session is mutating or changing. If the caller isn't careful, this may be really bad...."
If I were the caller I'd hang up...
|
Toastmaster
|
Posted - 2004.07.02 13:41:00 -
[59]
Syndicate works fine just come out to us and play
"viper zulu > toast has killed our whole corporation ships at least once"
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Toastmaster
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Posted - 2004.07.02 13:41:00 -
[60]
Syndicate works fine just come out to us and play
"viper zulu > toast has killed our whole corporation ships at least once"
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