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Edge of suicide! SOLID lock ups only in EVE. Stable all other times.

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Monty Burns MASS Ministry Of Amarrian Secret Service	Posted - 2009.03.07 21:41:00 - [1] Edited by: Monty Burns on 07/03/2009 21:42:58 Hey guys I'm pretty much on the edge of eve suicide. I have now tried TWO diferent PC's and THREE diferent GFX cards (two Nvid, one ATI) and still getting the same lock ups. I need to point out that its ONLY in Eve my PC crashes. I do NOT get this doing anything else. I have also tried Vista 32 and Vista 64 on BOTH diferent PC's and get the same issue. Take a look at the print screens and let me know your thoughts. I've also attached an MSD file that you can take a look at. (side note- DXDIAG says I have an 8gig swap file, I don't. I have turned it off on all drives.) FullScreen photo of crash Windowed eve session photo of crash DxDiag Text Dump As you can see from above, i've tried in Window and Full Screen ... same affect. I've also turned off audio and it made no diference. Interestingly, some times it can lock up BUT I get maybe one more second of Vent or TS speak but that quickly stops - maybe thats whats left in the audio sub-system or something? If anyone can help i'd REALLY appreciate it! Darwin 4tw
Reten Kip Eve University Ivy League	Posted - 2009.03.07 21:56:00 - [2] It looks like either the video card is overheating, or it's simply a bad video card. Some 3D applications are more stressful on the video card than others and may cause it a crash where others wouldn't. EVE seems to be pretty hard on the video card.
Allen Ramses Caldari Typo Corp	Posted - 2009.03.07 22:00:00 - [3] What you are seeing is framebuffer corruption. This happens when the memory on your video card is getting too hot, or the memory frequency is too high for the supplied voltage. Either way, it's caused when the framebuffer is working too hard. Go into your general settings, and show advanced settings. Make sure you change your preset interval to Interval One. This will turn on vSync, and most of your problems should go away. ____________________ CCP: Catering to the cowards of a cold, harsh universe since November, 2006.
Monty Burns MASS Ministry Of Amarrian Secret Service	Posted - 2009.03.07 22:14:00 - [4] Thanks for the replies guys!!!! First - I have this with 3 diferent GFX cards, 2x Nvidia and 1x ATI Second - This has been on 2 DIFERENT PC's Can this really be the case? Specialy as I am getting it with three diferent cards on two diferent PC's???? Finaly, i'm willing to try anything! How do I change this setting in Nvidia Control Panel? Can't find it. Darwin 4tw
Monty Burns MASS Ministry Of Amarrian Secret Service	Posted - 2009.03.07 22:17:00 - [5] Just dawned on me, looking at the vertical sync thing. Could this be caused because I have a primary monitor at 1900x1200 and a secondary monitor (projector) at 1280x720. Could this be causing this issue as its got two diferent "syncs" to deal with? Darwin 4tw
Allen Ramses Caldari Typo Corp	Posted - 2009.03.07 22:19:00 - [6] Edited by: Allen Ramses on 07/03/2009 22:20:04 Originally by: Monty Burns Thanks for the replies guys!!!! First - I have this with 3 diferent GFX cards, 2x Nvidia and 1x ATI Second - This has been on 2 DIFERENT PC's Can this really be the case? Specialy as I am getting it with three diferent cards on two diferent PC's???? Finaly, i'm willing to try anything! How do I change this setting in Nvidia Control Panel? Can't find it. These settings are in-game. If you want to force vSync universally, get nHancer (nV control panel is garbage) and turn vsync always on, and max frames to render ahead to 1. Anyway, if you OC'd your cards in any way, that would certainly do it. EDIT: As for the two resolutions, it doesn't work that way. ____________________ CCP: Catering to the cowards of a cold, harsh universe since November, 2006.
Monty Burns MASS Ministry Of Amarrian Secret Service	Posted - 2009.03.07 22:23:00 - [7] thank you very much mate! I'll fire up Eve now, look for that setting and change it. I will know very quickly. Failing that i'll google and download nHancer. Darwin 4tw
Monty Burns MASS Ministry Of Amarrian Secret Service	Posted - 2009.03.07 23:03:00 - [8] Edited by: Monty Burns on 07/03/2009 23:03:45 I think sir, you have cracked it! I'm currently sitting outside a station camping it, two clients running on the same PC in Windowed mode and have been now for a good 40 mins. That wouldn't have happened previously. THANK YOU!!!!! Darwin 4tw
Monty Burns Brutor tribe	Posted - 2009.03.27 22:38:00 - [9] Oh dear..... well, a WHOLE NEW PC later (hence the delay in posting) and i'm still getting the same issue. I'm now running an I7 920, 6gig tripple channel ram etc etc etc. This is BS. The ONLY common component between this and the two old systems is ..... the twin Raptors in a Raid 0 config. Don't tell me the disks are causing this. HOW am i the ONLY one suffering this? I have now had this problem on THREE diferent PC's!!!?!?!?!?!? Maybe its my Chars? If so, CCP your in for a big bill - about 3 pc's worth! Darwin 4tw
Angelos Gateway Industries	Posted - 2009.03.28 00:54:00 - [10] Well aside from your system being way overkill for any gaming at all, raided harddrives offer no help in gaming at all, never have. Seeing as your system is so far pimped out it's beyond gaming at all, are you doing something else on this computer that needs any of this extra hardware? If not, I suggest taking off the raid and try again. You could also be having an issue running both displays at once, assuming you are using only one video card.
Monty Burns Brutor tribe	Posted - 2009.03.28 09:50:00 - [11] Originally by: Angelos Well aside from your system being way overkill for any gaming at all, raided harddrives offer no help in gaming at all, never have. Seeing as your system is so far pimped out it's beyond gaming at all, are you doing something else on this computer that needs any of this extra hardware? If not, I suggest taking off the raid and try again. You could also be having an issue running both displays at once, assuming you are using only one video card. Actually, RAID does help in a lot of games... anywhere the disk is called into play (to load the next level/challenge/textures(this one for planetside in particular!)). And yes, I use it for a lot of media encoding and conversion. I have just built this system and not enabled the second display as I normaly would have done so its very unlikely to be a dual display issue - the second display (on the same card) is normaly connected to my projector (1280720) and the main monitor is an Acer 24" running at 19201200. However, as I said though, this new build knows nothing about the projector as yet. All I can think is its something software thats clashing.... can't imagine what though? AVG maybe? I'd be suprised though if software can cause such a hard crash. Are there any alternative Nvidia drivers to the ones on the Nvid site? Darwin 4tw
Monty Burns Brutor tribe	Posted - 2009.03.28 10:23:00 - [12] Just downloaded that nHancer thing. Not sure what it does but it detected Eve (in black font) and I then saved profiles to registry. Darwin 4tw
Miles Apart	Posted - 2009.03.28 10:50:00 - [13] Have you consider that it could be a software conflict, rather than hardware. I would do a full clean install of Windows, install the bare minimum drivers to get Eve running and see how you fare then.
Monty Burns Brutor tribe	Posted - 2009.03.28 13:08:00 - [14] Originally by: Miles Apart Have you consider that it could be a software conflict, rather than hardware. I would do a full clean install of Windows, install the bare minimum drivers to get Eve running and see how you fare then. Indeed I have but, its basicaly a bare install now. Only has Office, winrar and AVG installed. Also, bare in mind that this happens on what is essentialy 3 diferent PC's i.e. 3 diferent mobo's, processors etc. which means a whole bunch of diferent drivers. Darwin 4tw
Ivy Scorn Amarr Nethro Ore Conglomerate	Posted - 2009.03.28 15:38:00 - [15] Some ideas to try out: 1. turn off the antivirus. it's hooked into kernel so it has the potential to cause systemwide issues. not saying this is the problem, but it's remotely possible 2. try what happens with only one video card 3. reduce your physical memory below 4gb and disable the 2gb shared memory on your graphics cards are using. 4. run a memtest86 (you'll have to create a bootcd for that) Quote: BUT I get maybe one more second of Vent or TS That's your soundcards physical buffer, so it's not meaning anything.
Shereza	Posted - 2009.03.28 16:04:00 - [16] The problem isn't your computer specifically it's that EVE doesn't like to multi-client on your PC. I don't know what the problem is nor do I know how to fix it only that there's a strong chance you never will fix it. I'm speaking from personal experience here. I've got three accounts and the most I can run for any length of time without locking my computer up is two. I used to ignore the lockup risk and run three until I lost an astarte that the GMs wouldn't replace because their logs didn't show anything wrong. I've replaced RAM, replaced drives, and done multiple OS reinstalls. I've used official ATI drivers and Omega drivers and the problem persists regardless and throughout it all I've never, ever, had the same sort of crash with any other game. EVE just goes black screen and lots of ear-splitting speaker-wrecking static and requires a hard reboot to fix. The closest to this crash I've come is with World of Warcraft which just shuts off the video output from my card on a random, but very very infrequent, basis. The only thing I can suggest is to try running one client by itself for awhile to see if that causes a problem. If a single client does it then it's likely something with the computers/cards you've been using. If it takes two or more clients to cause the problem then so far as I know the problem is likely with EVE. ____________________ Minmatar in Fantasy or Duct Tape Goes Medieval.
Monty Burns Brutor tribe	Posted - 2009.03.29 18:26:00 - [17] Originally by: Ivy Scorn Some ideas to try out: 1. turn off the antivirus. it's hooked into kernel so it has the potential to cause systemwide issues. not saying this is the problem, but it's remotely possible I'll give this a try - I'll maybe dump AVG and get another free solution. Originally by: Ivy Scorn 2. try what happens with only one video card Not sure why people think i'm running two gfx cards. I said that I have tried three diferent cards, not that I have three installed. Originally by: Ivy Scorn 3. reduce your physical memory below 4gb and disable the 2gb shared memory on your graphics cards are using. The previous system two systems were 4gig and 8 gig systems. Originally by: Ivy Scorn 4. run a memtest86 (you'll have to create a bootcd for that) Been there, no errors reported on any of the three pc's. Originally by: Ivy Scorn Quote: BUT I get maybe one more second of Vent or TS That's your soundcards physical buffer, so it's not meaning anything. Cheers for that. Darwin 4tw
joodner	Posted - 2009.03.30 00:56:00 - [18] Originally by: Monty Burns Originally by: Miles Apart Have you consider that it could be a software conflict, rather than hardware. I would do a full clean install of Windows, install the bare minimum drivers to get Eve running and see how you fare then. Indeed I have but, its basicaly a bare install now. Only has Office, winrar and AVG installed. Also, bare in mind that this happens on what is essentialy 3 diferent PC's i.e. 3 diferent mobo's, processors etc. which means a whole bunch of diferent drivers. Ok, so new you built a new PC. Now have you done the normal burn in process and monitoring ? What are your Idel temps for Both CPU and GPU ? What is the max CPU temp say running Prime95 after 1 hour ? (make sure all cores are being used) Have you Benched your new system say 5-6 times in a row, while monitoring your temps ? What is the CPU / GPU temps when Eve is running and the issues occur ? Have you run MemTest ? What size PSU ? How many case fans ? are they operating the right way, e.g fronts suck in air, backs - top blow air out. What thermal paste did you use on the CPU's ? It really looks like a heat issue, the first step would tbe to throw on some temp monitoring tools and then recored the info and go from there.
Avizheh	Posted - 2009.03.30 09:30:00 - [19] Indeed. This looks like a classic heat issue. Did you switch chassis between your computer builds? Because those components you are listing generates a LOT of heat, so if you had a heat problem before you will have it now as well. If you have high heat equipment you need an advanced case that can transport the air effectively. Then you need to place fans in the right places pointed in the right directions generating an airflow starting from the front of the case and going out on the other side. Water cooling is also an option.
Dr Grot Gallente Garoun Investment Bank	Posted - 2009.03.30 12:39:00 - [20] Edited by: Dr Grot on 30/03/2009 12:44:41 Monty: Are you getting an insanely high frame rate in Eve ? If so your GPU may be working way to hard than it needs to be, my gtx 260 was getting warm running 270-300fps and was getting me a bit worried. To give myself peace of mind I was able to find out you can lower your fps to a reasonable rate. Escape Menu > Display & Graphics > Present Interval: reset this from immediate to default. This brought down my FPS to a reasonable rate (75fps) and relieved a lot of stress on my GPU. ------------------------------------------ Fighting for the FDU
Monty Burns Brutor tribe	Posted - 2009.03.30 15:29:00 - [21] hey guys, yes, three diferent chassis. And yes, I am getting a frame rate of around 240ish in space however, i've already set the interval thingy to one as per suggested near the top. That said, i have tried three diferent gfx cards, 2 nvidia and 1 ati and all present the same issue. Darwin 4tw
Monty Burns Brutor tribe	Posted - 2009.03.30 15:45:00 - [22] OK - further info. I've now installed nHancer and set interval to 1 for all apps. Frame rate has now dropped to 60fps outside station and 58inside. I've now also installed SpeedFan and here are the results whilst sitting outside a station: GPU 61c Temp1 77c Temp2 42c Temp3 -55(guess this is not registering properly/not used?) CPU Cores are all around 28 to 30c Now as this is an core I7 920 running at standard 2.67ghz box, I have no idea if these are high or low but they are all constant. Darwin 4tw
Monty Burns Brutor tribe	Posted - 2009.03.30 15:58:00 - [23] Speed Fan "Exotics" results:Print Screen Darwin 4tw
Zenobia Jules	Posted - 2009.03.30 16:31:00 - [24] Deinstall AVG. No, i'm serious here. AVG was causing extreme crashes and problems for me in many games, thats why i dont use it anymore. De-activating it didnt help. In fact i had to reinstall everything again after deleting AVG. Seemed that it cause big issues, if AVG is installed and you install games (or other Apps). See if that heps cheers
Monty Burns Brutor tribe	Posted - 2009.03.30 20:20:00 - [25] OK - well, just hard crashed again ... this time i was looking at the temps and the GFX card was only around 80c - WELL under its operating max. All the cores were also fine. It does not appear to be a temp issue. So desperate now, im going to uninstall AVG. Darwin 4tw
Monty Burns Brutor tribe	Posted - 2009.03.30 20:20:00 - [26] OK - well, just hard crashed again ... this time i was looking at the temps and the GFX card was only around 80c - WELL under its operating max. All the cores were also fine. It does not appear to be a temp issue. So desperate now, im going to uninstall AVG. Darwin 4tw
Arfvedson	Posted - 2009.03.30 20:31:00 - [27] Edited by: Arfvedson on 30/03/2009 20:32:03 What exacly is Temp 1? because you should not have anything in your computer in the 70+c range except maybe some gpu's...
EllisAlbert Swearengen	Posted - 2009.03.30 21:19:00 - [28] I have a few things you may want to check. I had a similar issue with 5 computers when i moved to my new house. Have you checked the out put voltage/ frequency of the wall socket you have had the pc's plunged in to? Are you running through a UPS ? In my case line electrical noise from the central air condition system was affecting my computers during high CPU and memory use. I had to up grade to a better quality UPS that would do EMI / RFI noise suppression that or change out the ac compressor system.
Monty Burns Brutor tribe	Posted - 2009.03.31 09:48:00 - [29] Originally by: EllisAlbert Swearengen I have a few things you may want to check. I had a similar issue with 5 computers when i moved to my new house. Have you checked the out put voltage/ frequency of the wall socket you have had the pc's plunged in to? Are you running through a UPS ? In my case line electrical noise from the central air condition system was affecting my computers during high CPU and memory use. I had to up grade to a better quality UPS that would do EMI / RFI noise suppression that or change out the ac compressor system. Two diferent houses sadly. Same affect at both. Darwin 4tw
Monty Burns Brutor tribe	Posted - 2009.03.31 09:50:00 - [30] Edited by: Monty Burns on 31/03/2009 09:53:04 Edited by: Monty Burns on 31/03/2009 09:51:06 Originally by: Arfvedson Edited by: Arfvedson on 30/03/2009 20:32:03 What exacly is Temp 1? because you should not have anything in your computer in the 70+c range except maybe some gpu's... No idea..... any way i can find out? (The gpu is rated up to 105 so its running hot but within design parameters) I've now gota go out for a few hours but in the meantime i'll leave it afk with two eve clients (one on autopilot and one docked) and an MKV->AVI conversion running in the background. I'll also leave Speedfan charting and see what happens. edit: I removed AVG and things have been stable so far - but thats only been an hour or so of game time, not a realistic sample timeframe - yet. Darwin 4tw

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