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Space Debris
   |
Posted - 2004.08.25 11:12:00 -
[1]
Now Im sure you cannot dispute the fact that the main drive in EVE's economy these days is Tech 2 research and manufacture. Its the main money spinner and be you an agent runner, a researcher, manufacturer, miner or fighter you all would like a Tech 2 BPO to call your own.
That was my goal, to own my own Tech 2 BPO and begin to produce something for the masses ....and of course get rich doing so.
For approximately 5 months now I have been visiting my agent and doing mind numbing 'missions' for him. Everything seemed fine for me, a relative agent noobie. Besides accepting missions the only option he gave me was 'Take my research elsewhere' ...well he seemed a fine chap so why would I do that ?? Every thing seemed fine.
NOW , forgive me Im wrong but if your research agent gives you missions to further the research and gives only other option of taking your research elswhere you'd think he was busy working away ...WOULDN'T YOU ??
Although I know this is going to get locked I dont give a **** because Im about to go postal on the utterly retarded and unhelpful GM's:
I filed a petiton because I noticed under agent info he was not displaying how many RP points I had acrued in these months. I was adamant it was just a display bug:
My Petition:
*snip*
The Reply:
*snip*
Me going mental:
Hi
*snip*
/end rant
Am I being unreasonable or is this the admittance of a bug and the worst possible offer of compensation ever  .
Edited, rule 8 - Wrangler
The face of a child can say it all, especially the mouth part of the face
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Space Debris
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Posted - 2004.08.25 11:12:00 -
[2]
Now Im sure you cannot dispute the fact that the main drive in EVE's economy these days is Tech 2 research and manufacture. Its the main money spinner and be you an agent runner, a researcher, manufacturer, miner or fighter you all would like a Tech 2 BPO to call your own.
That was my goal, to own my own Tech 2 BPO and begin to produce something for the masses ....and of course get rich doing so.
For approximately 5 months now I have been visiting my agent and doing mind numbing 'missions' for him. Everything seemed fine for me, a relative agent noobie. Besides accepting missions the only option he gave me was 'Take my research elsewhere' ...well he seemed a fine chap so why would I do that ?? Every thing seemed fine.
NOW , forgive me Im wrong but if your research agent gives you missions to further the research and gives only other option of taking your research elswhere you'd think he was busy working away ...WOULDN'T YOU ??
Although I know this is going to get locked I dont give a **** because Im about to go postal on the utterly retarded and unhelpful GM's:
I filed a petiton because I noticed under agent info he was not displaying how many RP points I had acrued in these months. I was adamant it was just a display bug:
My Petition:
*snip*
The Reply:
*snip*
Me going mental:
Hi
*snip*
/end rant
Am I being unreasonable or is this the admittance of a bug and the worst possible offer of compensation ever .
Edited, rule 8 - Wrangler
The face of a child can say it all, especially the mouth part of the face
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Riddari
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Posted - 2004.08.25 11:21:00 -
[3]
Crud.
Didn't you notice it earlier though that you were not getting RP?
If this was your first RD agent then it's understandable that you didn't spot it right away.
It's pretty ****ty though, they should be able to calculate approximately how many research points you should have, as for BPs then they can't calculate that since it's a lottery.
¼©¼
a history |
Riddari
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Posted - 2004.08.25 11:21:00 -
[4]
Crud.
Didn't you notice it earlier though that you were not getting RP?
If this was your first RD agent then it's understandable that you didn't spot it right away.
It's pretty ****ty though, they should be able to calculate approximately how many research points you should have, as for BPs then they can't calculate that since it's a lottery.
¼©¼
a history |
Wrangler
|
Posted - 2004.08.25 11:24:00 -
[5]
 Originally by: EVE Forum Rules
8. Private communication between the Game Masters, Eve Team members, moderators and administrators of the forum and the forum users is not to be made public on these forums or by any other venue.
You are not permitted to publicize any private correspondence (including petitions) received from any of the aforementioned.
[Read the Rules!] - [Email the Moderators] |
Wrangler
|
Posted - 2004.08.25 11:24:00 -
[6]
Originally by: EVE Forum Rules
8. Private communication between the Game Masters, Eve Team members, moderators and administrators of the forum and the forum users is not to be made public on these forums or by any other venue.
You are not permitted to publicize any private correspondence (including petitions) received from any of the aforementioned.
[Read the Rules!] - [Email the Moderators] |
Selim
|
Posted - 2004.08.25 11:25:00 -
[7]
You're right, thats a complete screw up. I think you deserve your research points back. If it was their fault, the agent was bugged, you should definitely be reimbursed for that.
btw, GM conversations arent allowed to be posted.
But still, he said that the agent was bugged for you. I doubt you'll get a tech 2 BPO because of this - but when your RP's are reimbursed, which I personally hope they are, you will have a big shot at getting one due to all the RP's you would accrue in 4 months.
actually, before you go ballistic, did you talk to your agent again? Maybe you *did* get your RP's back.
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Selim
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Posted - 2004.08.25 11:25:00 -
[8]
You're right, thats a complete screw up. I think you deserve your research points back. If it was their fault, the agent was bugged, you should definitely be reimbursed for that.
btw, GM conversations arent allowed to be posted.
But still, he said that the agent was bugged for you. I doubt you'll get a tech 2 BPO because of this - but when your RP's are reimbursed, which I personally hope they are, you will have a big shot at getting one due to all the RP's you would accrue in 4 months.
actually, before you go ballistic, did you talk to your agent again? Maybe you *did* get your RP's back.
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Space Debris
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Posted - 2004.08.25 11:34:00 -
[9]
Yes this was my first R&D agent and I didnt really know where to check the research points totals. I never really felt a need as I was happily doing missions and he was saying stuff like 'Well done this will further our research' or 'Hmmmm we've hit a snag' etc.
Im gutted and rather angry at what Ive been told. I think this is utterly poor customer service.
Mr Forum mod I understand petiton responses are not allowed and I apologise but I wanted to show the community the level of insulting service I have been awarded.
Basically to sum it for anyone that does care:
The bug was admitted and I was told that agent was broken and I had not acrued ANY research points for last 5 months thus missing chance for any BPO's.
My compensation was 'Ive fixed it for you but you need to go see him and start all over again'.
They couldnt even have the decency to say SORRY, not once did he even say SORRY for wasting 5 months of your game time and RL money let alone get out a calculator and work out how points I should have to give me them
Its disgusting !!
Its like spending 5 months training skills and due to some bug they vanish overnight. Instead of saying sorry and giving them back. They say 'oh yeah, yuo characters broken but if you start again you should be ok'
TOTAL JOKE
The face of a child can say it all, especially the mouth part of the face
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Space Debris
|
Posted - 2004.08.25 11:34:00 -
[10]
Yes this was my first R&D agent and I didnt really know where to check the research points totals. I never really felt a need as I was happily doing missions and he was saying stuff like 'Well done this will further our research' or 'Hmmmm we've hit a snag' etc.
Im gutted and rather angry at what Ive been told. I think this is utterly poor customer service.
Mr Forum mod I understand petiton responses are not allowed and I apologise but I wanted to show the community the level of insulting service I have been awarded.
Basically to sum it for anyone that does care:
The bug was admitted and I was told that agent was broken and I had not acrued ANY research points for last 5 months thus missing chance for any BPO's.
My compensation was 'Ive fixed it for you but you need to go see him and start all over again'.
They couldnt even have the decency to say SORRY, not once did he even say SORRY for wasting 5 months of your game time and RL money let alone get out a calculator and work out how points I should have to give me them
Its disgusting !!
Its like spending 5 months training skills and due to some bug they vanish overnight. Instead of saying sorry and giving them back. They say 'oh yeah, yuo characters broken but if you start again you should be ok'
TOTAL JOKE
The face of a child can say it all, especially the mouth part of the face
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Arud
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Posted - 2004.08.25 11:39:00 -
[11]
I think you forgot to wait for a GM response to your mail before you went on ranting
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Arud
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Posted - 2004.08.25 11:39:00 -
[12]
I think you forgot to wait for a GM response to your mail before you went on ranting
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Val Duane
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Posted - 2004.08.25 11:45:00 -
[13]
 Damn that does suck. CCP really should do soemthing to comensate you, especially after admitting that the agent was bugged!
CCP DO WHATS RIGHT!! Compensation of skill points is the least you can do.
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Val Duane
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Posted - 2004.08.25 11:45:00 -
[14]
Damn that does suck. CCP really should do soemthing to comensate you, especially after admitting that the agent was bugged!
CCP DO WHATS RIGHT!! Compensation of skill points is the least you can do.
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Nafri
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Posted - 2004.08.25 12:00:00 -
[15]
thats really sad
Wanna fly with me?
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Nafri
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Posted - 2004.08.25 12:00:00 -
[16]
thats really sad
Wanna fly with me?
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Space Debris
|
Posted - 2004.08.25 12:11:00 -
[17]
Huh ? I did have GM response. The response was 'Oh yeah thats broke, Ive fixed it so start again'
Not even a SORRY, not one single apology or the slightest hint that they were going to compensate me.
I think Im well within my rights to rant a little.
Perhaps here isnt the best place but I just wanted to see if others felt I was being unreasonable .....apparently not.
Im now waiting for a reply to my follow up and hope I can come on here and make a grovelling apology to the GM's. Im man enough to say sorry when I do something wrong !!
The face of a child can say it all, especially the mouth part of the face
|
Space Debris
|
Posted - 2004.08.25 12:11:00 -
[18]
Huh ? I did have GM response. The response was 'Oh yeah thats broke, Ive fixed it so start again'
Not even a SORRY, not one single apology or the slightest hint that they were going to compensate me.
I think Im well within my rights to rant a little.
Perhaps here isnt the best place but I just wanted to see if others felt I was being unreasonable .....apparently not.
Im now waiting for a reply to my follow up and hope I can come on here and make a grovelling apology to the GM's. Im man enough to say sorry when I do something wrong !!
The face of a child can say it all, especially the mouth part of the face
|
Mandros Aslay
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Posted - 2004.08.25 12:14:00 -
[19]
The Devs should change your name too imo
Looks like you use it to hide cos its an ingame description 
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Mandros Aslay
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Posted - 2004.08.25 12:14:00 -
[20]
The Devs should change your name too imo
Looks like you use it to hide cos its an ingame description
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MOOstradamus
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Posted - 2004.08.25 12:24:00 -
[21]
It took you 5 months to spot this !!
MOOrovingian  "Following & supporting EVE (since Jan 2001) is like wiping your arse with sandpaper."
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MOOstradamus
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Posted - 2004.08.25 12:24:00 -
[22]
It took you 5 months to spot this !!
MOOrovingian "Following & supporting EVE (since Jan 2001) is like wiping your arse with sandpaper."
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Sister Raven
|
Posted - 2004.08.25 12:34:00 -
[23]
Sounds awful... *snip*? And you still give them your money every month?
Edited, discussing moderation actions is not allowed - Wrangler
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Sister Raven
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Posted - 2004.08.25 12:34:00 -
[24]
Sounds awful... *snip*? And you still give them your money every month?
Edited, discussing moderation actions is not allowed - Wrangler
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Archa
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Posted - 2004.08.25 12:38:00 -
[25]
besides the fact that it is quite "dumb" not to notice you aren't getting any research points. (don't you talk to other researchers? or other people who run that agent)
i surely see why you are gutted and I feel for you and I to think you should get your research points reimbursed, Maybe even a few extra for missing the chance of getting a bpo.
Good luck.
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Archa
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Posted - 2004.08.25 12:38:00 -
[26]
besides the fact that it is quite "dumb" not to notice you aren't getting any research points. (don't you talk to other researchers? or other people who run that agent)
i surely see why you are gutted and I feel for you and I to think you should get your research points reimbursed, Maybe even a few extra for missing the chance of getting a bpo.
Good luck.
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Sister Raven
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Posted - 2004.08.25 12:46:00 -
[27]
Not allowed to discuss moderator actions? What is this fascist behaviour all about? I've just started playing Eve on a trial and am treated like this?
Does Eve really have enough players to show such complete and utter disrespect for its players?
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Sister Raven
|
Posted - 2004.08.25 12:46:00 -
[28]
Not allowed to discuss moderator actions? What is this fascist behaviour all about? I've just started playing Eve on a trial and am treated like this?
Does Eve really have enough players to show such complete and utter disrespect for its players?
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Omniwar
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Posted - 2004.08.25 13:05:00 -
[29]
In my opinion that GM should be fired and another GM should look again at your petition and calculate the Research Points you should have earned the last 5 months, if they can not calculate the RP's then you should get either t2 BPO or about 2 Billion ISK as compensation.
This totally sucks man and I feel for your loss and I would not be surprised if you would quit the game to be honest 
Spawn of the Devil
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Omniwar
|
Posted - 2004.08.25 13:05:00 -
[30]
In my opinion that GM should be fired and another GM should look again at your petition and calculate the Research Points you should have earned the last 5 months, if they can not calculate the RP's then you should get either t2 BPO or about 2 Billion ISK as compensation.
This totally sucks man and I feel for your loss and I would not be surprised if you would quit the game to be honest
Spawn of the Devil
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Wrangler
|
Posted - 2004.08.25 13:14:00 -
[31]
Originally by: Sister Raven
Not allowed to discuss moderator actions? What is this fascist behaviour all about? I've just started playing Eve on a trial and am treated like this?
Does Eve really have enough players to show such complete and utter disrespect for its players?
Originally by: EVE Forum Rules
9. Warnings and bans are not to be discussed on the forum.
Such matters shall remain private between the CCP and the user. Questions or comments concerning warnings and bans will be conveyed through e-mail or private messaging. Likewise, discussions regarding moderator actions are not permitted on the forum. If you have questions regarding a post or thread, please contact [email protected].
If you continue to violate that rule I'll be forced to issue a formal warning, all further discussions on this matter will be removed. If you have any questions, feel free to email us and we'll do our best to answer. Also, please read the EVE Forum Rules. 
[Read the Rules!] - [Email the Moderators] |
Wrangler
|
Posted - 2004.08.25 13:14:00 -
[32]
Originally by: Sister Raven
Not allowed to discuss moderator actions? What is this fascist behaviour all about? I've just started playing Eve on a trial and am treated like this?
Does Eve really have enough players to show such complete and utter disrespect for its players?
Originally by: EVE Forum Rules
9. Warnings and bans are not to be discussed on the forum.
Such matters shall remain private between the CCP and the user. Questions or comments concerning warnings and bans will be conveyed through e-mail or private messaging. Likewise, discussions regarding moderator actions are not permitted on the forum. If you have questions regarding a post or thread, please contact [email protected].
If you continue to violate that rule I'll be forced to issue a formal warning, all further discussions on this matter will be removed. If you have any questions, feel free to email us and we'll do our best to answer. Also, please read the EVE Forum Rules.
[Read the Rules!] - [Email the Moderators] |
Selim
|
Posted - 2004.08.25 13:27:00 -
[33]
I've been ****** over by the GM's before. They really dont care, I doubt they actually check most problems out thoroughly.
I think this guy deserves his RP's back plus some more. Someone really needs to get the GM's a clue.
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Selim
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Posted - 2004.08.25 13:27:00 -
[34]
I've been ****** over by the GM's before. They really dont care, I doubt they actually check most problems out thoroughly.
I think this guy deserves his RP's back plus some more. Someone really needs to get the GM's a clue.
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Danton Marcellus
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Posted - 2004.08.25 13:38:00 -
[35]
I once had a faulty menu with no option to decline the mission but only to take my research elsewhere, I didn't want the missions and  there went some 5000 RD points down the drain. Nothing to be done I was told.
Convert Stations
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Danton Marcellus
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Posted - 2004.08.25 13:38:00 -
[36]
I once had a faulty menu with no option to decline the mission but only to take my research elsewhere, I didn't want the missions and there went some 5000 RD points down the drain. Nothing to be done I was told.
Convert Stations
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Tophereon
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Posted - 2004.08.25 13:44:00 -
[37]
It does suck, but if you keep up a sensible dialog with them I've always found things to be worked out in the end.
I also think you should get your rp back, but shouting about it probably won't help mate, I guess they get lots of abuse everyday (I'm not implying that you are being abusive) and I also guess that shouting is inversely proportional to help received....
They really arenÆt out to screw us over you know...
Hope things get sorted for you.
Toph.
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Tophereon
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Posted - 2004.08.25 13:44:00 -
[38]
It does suck, but if you keep up a sensible dialog with them I've always found things to be worked out in the end.
I also think you should get your rp back, but shouting about it probably won't help mate, I guess they get lots of abuse everyday (I'm not implying that you are being abusive) and I also guess that shouting is inversely proportional to help received....
They really arenÆt out to screw us over you know...
Hope things get sorted for you.
Toph.
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Tacnafarias
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Posted - 2004.08.25 13:53:00 -
[39]
Sometimes I get the impression 'we' are playing in 'their' little universe, and they ain't to pleased about it.
It ain't fun to lose 5 months work, but it isn't solely the Dev's fault, a few actions could've been taken by yourself to prevent this from happening. There are bugs in this game and every single member of the playerbase has to work around them.
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Tacnafarias
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Posted - 2004.08.25 13:53:00 -
[40]
Sometimes I get the impression 'we' are playing in 'their' little universe, and they ain't to pleased about it.
It ain't fun to lose 5 months work, but it isn't solely the Dev's fault, a few actions could've been taken by yourself to prevent this from happening. There are bugs in this game and every single member of the playerbase has to work around them.
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MrRookie
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Posted - 2004.08.25 14:01:00 -
[41]
They should compensate. Things like this are demotevating for all players. Not only the author. Tbh I think they will make it good again. Just keep talking to them. This is to much of a dissaster to not compensate with anything
_____________________________________________
\o/
I got a siggy...
WTB 3x Medium Modulated Pulse Energy Beams
http://oldforums.eveonline.com/?a=topic&threadID=139877 |
MrRookie
|
Posted - 2004.08.25 14:01:00 -
[42]
They should compensate. Things like this are demotevating for all players. Not only the author. Tbh I think they will make it good again. Just keep talking to them. This is to much of a dissaster to not compensate with anything
_____________________________________________
\o/
I got a siggy...
WTB 3x Medium Modulated Pulse Energy Beams
http://oldforums.eveonline.com/?a=topic&threadID=139877 |
Aelius
|
Posted - 2004.08.25 14:15:00 -
[43]
Although you have also some fault for taking 5 months to check the info on your agent, you are a paying costumer and a paying costumer must always be treated with respect.
They must have some kind of records showing how many missions you did and make an average RP from that.
I have bad dreams about bugs and i always check and double check and triple check (etc etc) all the important things i do in EVE.
Although you are competition in the R&D area i wish you the best of luck dealing with those aparently incompetent GMs.
PS: All my past problems with bugs have been solved very well by the GMs and i cannot complain about them, so im just taking that your story is true.
Selling Raven BPC ME20 3M at Yulai 1st Station |
Aelius
|
Posted - 2004.08.25 14:15:00 -
[44]
Although you have also some fault for taking 5 months to check the info on your agent, you are a paying costumer and a paying costumer must always be treated with respect.
They must have some kind of records showing how many missions you did and make an average RP from that.
I have bad dreams about bugs and i always check and double check and triple check (etc etc) all the important things i do in EVE.
Although you are competition in the R&D area i wish you the best of luck dealing with those aparently incompetent GMs.
PS: All my past problems with bugs have been solved very well by the GMs and i cannot complain about them, so im just taking that your story is true.
Selling Raven BPC ME20 3M at Yulai 1st Station |
Laprastine
|
Posted - 2004.08.25 14:16:00 -
[45]
hehe.. don't think this topic will last much longer. And sister Raven if you'd played the game during your trial and enjoyed it .. it really wouldn't matter about some of the rules in the forum they are in-place to control what is posted and to prevent posts like yours. Shame that you clearly do not want to play the game anymore.. because it really is very good 
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Laprastine
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Posted - 2004.08.25 14:16:00 -
[46]
hehe.. don't think this topic will last much longer. And sister Raven if you'd played the game during your trial and enjoyed it .. it really wouldn't matter about some of the rules in the forum they are in-place to control what is posted and to prevent posts like yours. Shame that you clearly do not want to play the game anymore.. because it really is very good
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CyberRaver
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Posted - 2004.08.25 14:19:00 -
[47]
Look ma! Im standing behind locked thread!!! *waves* 
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CyberRaver
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Posted - 2004.08.25 14:19:00 -
[48]
Look ma! Im standing behind locked thread!!! *waves*
|
CyberRaver
|
Posted - 2004.08.25 14:19:00 -
[49]
Look ma! Im standing behind locked thread!!! *waves*
|
CyberRaver
|
Posted - 2004.08.25 14:19:00 -
[50]
Look ma! Im standing behind locked thread!!! *waves*
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Sister Raven
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Posted - 2004.08.25 14:20:00 -
[51]
The game was fun, yes... but I can't in good conscience put up with an environment like this.
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Sister Raven
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Posted - 2004.08.25 14:20:00 -
[52]
The game was fun, yes... but I can't in good conscience put up with an environment like this.
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Aelius
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Posted - 2004.08.25 14:21:00 -
[53]
Quote:
Shame that you clearly do not want to play the game anymore.. because it really is very good
Do you think its a shame? I'm glad he didn't like the game
Selling Raven BPC ME20 3M at Yulai 1st Station |
Aelius
|
Posted - 2004.08.25 14:21:00 -
[54]
Quote:
Shame that you clearly do not want to play the game anymore.. because it really is very good
Do you think its a shame? I'm glad he didn't like the game
Selling Raven BPC ME20 3M at Yulai 1st Station |
CyberRaver
|
Posted - 2004.08.25 14:22:00 -
[55]
oopsie double postage
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CyberRaver
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Posted - 2004.08.25 14:22:00 -
[56]
oopsie double postage
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Jehova
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Posted - 2004.08.25 14:24:00 -
[57]
Sister Raven, you are welcome to email the moderators if you wish to discuss moderating. I have removed your post directed at Wrangler and also the resulting dicussion by other players.
_________________________________________________________
[email protected] |
Jehova
|
Posted - 2004.08.25 14:24:00 -
[58]
Sister Raven, you are welcome to email the moderators if you wish to discuss moderating. I have removed your post directed at Wrangler and also the resulting dicussion by other players.
_________________________________________________________
[email protected] |
Aelius
|
Posted - 2004.08.25 14:25:00 -
[59]
Edited by: Aelius on 25/08/2004 14:27:32
Oh and by the way. Don't lock this thead just because some mentaly retarded made some posts.
I think we are having a good discution about how a player that had some bad luck needs to be supported.
Please just erase the troll posts and leave the discution open.
Best regards to the ISD team tks
Selling Raven BPC ME20 3M at Yulai 1st Station |
Aelius
|
Posted - 2004.08.25 14:25:00 -
[60]
Edited by: Aelius on 25/08/2004 14:27:32
Oh and by the way. Don't lock this thead just because some mentaly retarded made some posts.
I think we are having a good discution about how a player that had some bad luck needs to be supported.
Please just erase the troll posts and leave the discution open.
Best regards to the ISD team tks
Selling Raven BPC ME20 3M at Yulai 1st Station |
bUBbLeS
|
Posted - 2004.08.25 14:27:00 -
[61]
btw - i know of people with 200,000 + rp's who havnt got a BP yet at all
so i would worry about not being in the draw - you would of got anything anyways
:P
Julius ceaser : "operor vos volo MCCCXXXVII laganum bUBbLeS?"
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bUBbLeS
|
Posted - 2004.08.25 14:27:00 -
[62]
btw - i know of people with 200,000 + rp's who havnt got a BP yet at all
so i would worry about not being in the draw - you would of got anything anyways
:P
Julius ceaser : "operor vos volo MCCCXXXVII laganum bUBbLeS?"
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Xavier Arron
|
Posted - 2004.08.25 14:32:00 -
[63]
Edited by: Xavier Arron on 25/08/2004 14:42:01
Aye - that sucks, 5 months worth of work down the plug hole, I would be mad
But just talk it through with the GM's, most issues get resolved with a reasonable outcome for the player.
Originally by: CyberRaver
oopsie double postage
There is a delete button - but not too many peeps seem to know about it. It's on the edit post screen.
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Xavier Arron
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Posted - 2004.08.25 14:32:00 -
[64]
Edited by: Xavier Arron on 25/08/2004 14:42:01
Aye - that sucks, 5 months worth of work down the plug hole, I would be mad
But just talk it through with the GM's, most issues get resolved with a reasonable outcome for the player.
Originally by: CyberRaver
oopsie double postage
There is a delete button - but not too many peeps seem to know about it. It's on the edit post screen.
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Space Debris
|
Posted - 2004.08.25 14:43:00 -
[65]
Jodrell you dont mean do you ? I never mentioned forum moderation ??
I do understand that 'ranting' on these forums isnt going to really help my cause but for what its worth its made me feel a little better.
I assure you I will continue to pursue this through proper secure channels (ie petition) but after the initial reply appear to be simply getting stonewalled with the 'auto-reply'. I also have not said anything which could be considered abusive so as a paying customer I feel Im ok to express my opinions on here without it detrimentally effecting the support I receive/deserve.
Thanks for the support guys. If (and I hopefully mean WHEN) they adequately compensate me with RP's/isk/bpo then I would of course thank them kindly but so far this has left a rather bitter taste in my mouth.
I too have received mostly good support in the past.....except the time when a GM told me, in response to a problem with EVE locking my PC, that I should try re-installing windows (even though only EVE caused issues) because sometimes it matters whether you install Windows on a Friday as opposed to a Saturday ...wtf. Needless to say I went a bit postal because sometimes I am sure they sit in the office after a few beers at lunch laughing at us.
As said though I hope with continued dialogue/pestering I can get the compensation I deserve. Cheers guys. If its not against forum rules I will even let you know how I get on because as someone mentioned. This is the sort of thing which could cause me to quit this great game.
Oh and yes Bubbles I know I probably wouldnt have got a BPO , but you gotta be in it to win it. I get what ya saying though.
The face of a child can say it all, especially the mouth part of the face
|
Space Debris
|
Posted - 2004.08.25 14:43:00 -
[66]
Jodrell you dont mean do you ? I never mentioned forum moderation ??
I do understand that 'ranting' on these forums isnt going to really help my cause but for what its worth its made me feel a little better.
I assure you I will continue to pursue this through proper secure channels (ie petition) but after the initial reply appear to be simply getting stonewalled with the 'auto-reply'. I also have not said anything which could be considered abusive so as a paying customer I feel Im ok to express my opinions on here without it detrimentally effecting the support I receive/deserve.
Thanks for the support guys. If (and I hopefully mean WHEN) they adequately compensate me with RP's/isk/bpo then I would of course thank them kindly but so far this has left a rather bitter taste in my mouth.
I too have received mostly good support in the past.....except the time when a GM told me, in response to a problem with EVE locking my PC, that I should try re-installing windows (even though only EVE caused issues) because sometimes it matters whether you install Windows on a Friday as opposed to a Saturday ...wtf. Needless to say I went a bit postal because sometimes I am sure they sit in the office after a few beers at lunch laughing at us.
As said though I hope with continued dialogue/pestering I can get the compensation I deserve. Cheers guys. If its not against forum rules I will even let you know how I get on because as someone mentioned. This is the sort of thing which could cause me to quit this great game.
Oh and yes Bubbles I know I probably wouldnt have got a BPO , but you gotta be in it to win it. I get what ya saying though.
The face of a child can say it all, especially the mouth part of the face
|
Ardor
|
Posted - 2004.08.25 15:05:00 -
[67]
I believe Entropy/Chaos still should show you (roughly) how many research points you should have. All missions you have done are stored on the database (although I dont know if they get deleted after you took you research elsewhere). I hope a GM will give you back your research points. Good luck.
|
Ardor
|
Posted - 2004.08.25 15:05:00 -
[68]
I believe Entropy/Chaos still should show you (roughly) how many research points you should have. All missions you have done are stored on the database (although I dont know if they get deleted after you took you research elsewhere). I hope a GM will give you back your research points. Good luck.
|
Joshua Calvert
|
Posted - 2004.08.25 15:16:00 -
[69]
When a player loses his ship to a bug, and the bug is confirmed by a GM, the player will receive his ship and any modules back.
I understand the process of checking logs for ship types/modules and then spawning them into someones hangar is relatively easy compared to calculating RP totals for a 5 month period when there are so many variables such a skills trained, missions completed etc but surely one of the Devs involved developing Agent Missions could at least donate him a rough figure of, say, 45k research points?
I've never had a poor experience with GM's so I'm quite amazed at the callousness of being so lazy and not even raising the matter to higher powers.
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
Joshua Calvert
|
Posted - 2004.08.25 15:16:00 -
[70]
When a player loses his ship to a bug, and the bug is confirmed by a GM, the player will receive his ship and any modules back.
I understand the process of checking logs for ship types/modules and then spawning them into someones hangar is relatively easy compared to calculating RP totals for a 5 month period when there are so many variables such a skills trained, missions completed etc but surely one of the Devs involved developing Agent Missions could at least donate him a rough figure of, say, 45k research points?
I've never had a poor experience with GM's so I'm quite amazed at the callousness of being so lazy and not even raising the matter to higher powers.
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
Scoobee
|
Posted - 2004.08.25 15:19:00 -
[71]
Give the guy his RP's for christ's sake... |
Scoobee
|
Posted - 2004.08.25 15:19:00 -
[72]
Give the guy his RP's for christ's sake... |
Bonnie Parker
|
Posted - 2004.08.25 16:01:00 -
[73]
I agree. Give him his points.
Surely his agent emails are logged? - they should be able to determine how many points he has.
I have an agent runner account too and if this happened to me that account would be so cancelled.
Unfortunately players are in a no-win situation when things like this happen. What can you do? Suck it up and start again? Quit the game you love playing?
I suppose the only "protest" a player can make is to set a long skill training and quit for a month - stating in the reasons box exactly why you quit. You deprive CCP of a months subs but also yourself of playing the game for a month
|
Bonnie Parker
|
Posted - 2004.08.25 16:01:00 -
[74]
I agree. Give him his points.
Surely his agent emails are logged? - they should be able to determine how many points he has.
I have an agent runner account too and if this happened to me that account would be so cancelled.
Unfortunately players are in a no-win situation when things like this happen. What can you do? Suck it up and start again? Quit the game you love playing?
I suppose the only "protest" a player can make is to set a long skill training and quit for a month - stating in the reasons box exactly why you quit. You deprive CCP of a months subs but also yourself of playing the game for a month
|
Joran Nexus
|
Posted - 2004.08.25 16:18:00 -
[75]
Man that really sucks. I hope you are able to resolve your problem with the GM's. If on the other hand you can't, then kieron's response in this thread may help.
Good luck
|
Joran Nexus
|
Posted - 2004.08.25 16:18:00 -
[76]
Man that really sucks. I hope you are able to resolve your problem with the GM's. If on the other hand you can't, then kieron's response in this thread may help.
Good luck
|
Majin Buu
|
Posted - 2004.08.25 16:28:00 -
[77]
im affraid to say you, like me, have been hit by the gm's "zero tollerance" bat for Reimbursements. Its ashame that the bat is sometimes put away in a cupboard for some people
BoB KillBoard |
Majin Buu
|
Posted - 2004.08.25 16:28:00 -
[78]
im affraid to say you, like me, have been hit by the gm's "zero tollerance" bat for Reimbursements. Its ashame that the bat is sometimes put away in a cupboard for some people
BoB KillBoard |
Axyom
|
Posted - 2004.08.25 16:55:00 -
[79]
Wow. I have never seen such horrendously horrible customer service before - and I played Everquest!
Not only did they not reimburse you for what they admitted was their mistake, they didn't even appologize. Heck, they may as well have said "Thanks for your money - Sucks to be you!"
Seriously, CCP - Whatever GM did this really needs to be fired.
|
Axyom
|
Posted - 2004.08.25 16:55:00 -
[80]
Wow. I have never seen such horrendously horrible customer service before - and I played Everquest!
Not only did they not reimburse you for what they admitted was their mistake, they didn't even appologize. Heck, they may as well have said "Thanks for your money - Sucks to be you!"
Seriously, CCP - Whatever GM did this really needs to be fired.
|
Kitten Hearder
|
Posted - 2004.08.25 16:56:00 -
[81]
Zzzzzzzzzzzz...
---------
Kitten Hearder
Evolution made my sig
Less Entertaining
than your's. |
Kitten Hearder
|
Posted - 2004.08.25 16:56:00 -
[82]
Zzzzzzzzzzzz...
---------
Kitten Hearder
Evolution made my sig
Less Entertaining
than your's. |
Kaleigh Doyle
|
Posted - 2004.08.25 17:19:00 -
[83]
Originally by: Kitten Hearder
Zzzzzzzzzzzz...
*pokes Kitten* psst...wake up...
I think the manner in which you've tried to get what you "earned", will probably earn you nothing (Space Debris). Turning into Godzilla and stomping around angry all over the place just leads to a locked thread....im assuming. 
*Scurries off to check her research agents*
Glamour Bunnies Entertainment Corporation
|
Kaleigh Doyle
|
Posted - 2004.08.25 17:19:00 -
[84]
Originally by: Kitten Hearder
Zzzzzzzzzzzz...
*pokes Kitten* psst...wake up...
I think the manner in which you've tried to get what you "earned", will probably earn you nothing (Space Debris). Turning into Godzilla and stomping around angry all over the place just leads to a locked thread....im assuming.
*Scurries off to check her research agents*
Glamour Bunnies Entertainment Corporation
|
psychonaut
|
Posted - 2004.08.25 18:25:00 -
[85]
Move along nothing to see.............
|
psychonaut
|
Posted - 2004.08.25 18:25:00 -
[86]
Move along nothing to see.............
|
Wrangler
|
Posted - 2004.08.25 19:07:00 -
[87]
Ok, calm down a bit. We didn't leave this thread open so everyone could whine about the GMs.
If you wish to discuss this case in a calm and sensible way, that's ok. But if there are more posts just bashing the GMs we will lock it.
[Read the Rules!] - [Email the Moderators] |
Wrangler
|
Posted - 2004.08.25 19:07:00 -
[88]
Ok, calm down a bit. We didn't leave this thread open so everyone could whine about the GMs.
If you wish to discuss this case in a calm and sensible way, that's ok. But if there are more posts just bashing the GMs we will lock it.
[Read the Rules!] - [Email the Moderators] |
Majin Buu
|
Posted - 2004.08.25 19:34:00 -
[89]
Originally by: Wrangler
Ok, calm down a bit. We didn't leave this thread open so everyone could whine about the GMs.
If you wish to discuss this case in a calm and sensible way, that's ok. But if there are more posts just bashing the GMs we will lock it.
aint often we get to go GM bashin
BoB KillBoard |
Majin Buu
|
Posted - 2004.08.25 19:34:00 -
[90]
Originally by: Wrangler
Ok, calm down a bit. We didn't leave this thread open so everyone could whine about the GMs.
If you wish to discuss this case in a calm and sensible way, that's ok. But if there are more posts just bashing the GMs we will lock it.
aint often we get to go GM bashin
BoB KillBoard |
Dao 2
|
Posted - 2004.08.25 20:48:00 -
[91]
is isd = gm?
yeah i think he should get some sort of compensation though ;p
but i think he could be a little nicer :D
|
Dao 2
|
Posted - 2004.08.25 20:48:00 -
[92]
is isd = gm?
yeah i think he should get some sort of compensation though ;p
but i think he could be a little nicer :D
|
Origim
|
Posted - 2004.08.25 20:52:00 -
[93]
Edited by: Origim on 25/08/2004 20:55:43
EDITED.
Knowing the MODs, I better not post any jokes on this forum, as they may be mistaken for something..else.
--------------
 Posting Efficiency / Rank 1 / SP: 68542 of 256000 | 
|
Origim
|
Posted - 2004.08.25 20:52:00 -
[94]
Edited by: Origim on 25/08/2004 20:55:43
EDITED.
Knowing the MODs, I better not post any jokes on this forum, as they may be mistaken for something..else.
--------------
Posting Efficiency / Rank 1 / SP: 68542 of 256000 |
|
Wrangler
|
Posted - 2004.08.25 21:05:00 -
[95]
Originally by: Dao 2
is isd = gm?
ISD (Interstellar Services Department) is the EVE Volunteer Program. You can read more about us here.
Game Masters are employees at Siminn (Icelandic Telecom).
[Read the Rules!] - [Email the Moderators] |
Wrangler
|
Posted - 2004.08.25 21:05:00 -
[96]
Originally by: Dao 2
is isd = gm?
ISD (Interstellar Services Department) is the EVE Volunteer Program. You can read more about us here.
Game Masters are employees at Siminn (Icelandic Telecom).
[Read the Rules!] - [Email the Moderators] |
Reiisha
|
Posted - 2004.08.25 21:14:00 -
[97]
Edited by: Reiisha on 25/08/2004 21:17:09
Originally by: Axyom
Wow. I have never seen such horrendously horrible customer service before - and I played Everquest!
Not only did they not reimburse you for what they admitted was their mistake, they didn't even appologize. Heck, they may as well have said "Thanks for your money - Sucks to be you!"
Seriously, CCP - Whatever GM did this really needs to be fired.
So you don't know what he did and already you say it's worse than everquest. Riiiiiiiiiiiggggggggghhhhhhht.
To Space Debris: the The gm's get way too much petitions from hundreds of n00bs which petition where their mouse is. I think all of those have to be reported, it's not just click, solve problem gone for them. Paperwork is involved i guess....
Which is also a reason why you have to wit so long for a petition to get answered. I remember when the response time was under 6 hours......
They can't aford to take hours for 1 petition. You're not the only one with problems, and the GM's don't ahve all the tools to manipulate the EVE database, which they need to do to fix your RP. (know that from experience, i petitioned my share of petitions......)
Also, they can't give something when they can't confirm that they deserve it (hey, i lost 3 f****n bil to a bug! gimme back!). Or, it's simply a matter that it would take too long, only to find out that they can't do it.
Or you'd want to be responsible for keeping a GM busy all day and having dozens or hundreds of other petitions pushed back for an even later response to them. Those people wouldn't like that, would they? "But this is impotant! They HAVE to take the time!" - and if YOU were one of those who has to wait a day longer? You'd be p****ng all over the gm's for a late response.
Get the picture?
They can't amke everyone happy. You're not the only on who got a "rude" response. However, doesn't it make you suspicious that there aren't more of these GM failures on the forums? There are hundreds of petitions each day, maybe even thousands. Strange that i've only heard so few people complain, and i know my share of people of 20 months playing eve. Actually, i can remember only 2 before you vividly. There are surely more, but you get my point, hopefully.
You can't expect to get what you want with this public exposure. That never works.
You'll simply have to start over, nothing that can be done about it. If you haven't noticed the bug yourself after 5 months, the fault is at least half your own, you'll have to realize that aswell. Don't blame everything on the GM's who try to help and sacrifice a LOT of time to help people and monitor day-to-day EVE life.
And don't respond untill you read the entire post. I've come across my share of people who's reply starts with "I havent read your post entirely, but....."
It would be easy if you could blame everything on someone else, no?
Gamersland.nl, DE site voor PC gaming! |
Reiisha
|
Posted - 2004.08.25 21:14:00 -
[98]
Edited by: Reiisha on 25/08/2004 21:17:09
Originally by: Axyom
Wow. I have never seen such horrendously horrible customer service before - and I played Everquest!
Not only did they not reimburse you for what they admitted was their mistake, they didn't even appologize. Heck, they may as well have said "Thanks for your money - Sucks to be you!"
Seriously, CCP - Whatever GM did this really needs to be fired.
So you don't know what he did and already you say it's worse than everquest. Riiiiiiiiiiiggggggggghhhhhhht.
To Space Debris: the The gm's get way too much petitions from hundreds of n00bs which petition where their mouse is. I think all of those have to be reported, it's not just click, solve problem gone for them. Paperwork is involved i guess....
Which is also a reason why you have to wit so long for a petition to get answered. I remember when the response time was under 6 hours......
They can't aford to take hours for 1 petition. You're not the only one with problems, and the GM's don't ahve all the tools to manipulate the EVE database, which they need to do to fix your RP. (know that from experience, i petitioned my share of petitions......)
Also, they can't give something when they can't confirm that they deserve it (hey, i lost 3 f****n bil to a bug! gimme back!). Or, it's simply a matter that it would take too long, only to find out that they can't do it.
Or you'd want to be responsible for keeping a GM busy all day and having dozens or hundreds of other petitions pushed back for an even later response to them. Those people wouldn't like that, would they? "But this is impotant! They HAVE to take the time!" - and if YOU were one of those who has to wait a day longer? You'd be p****ng all over the gm's for a late response.
Get the picture?
They can't amke everyone happy. You're not the only on who got a "rude" response. However, doesn't it make you suspicious that there aren't more of these GM failures on the forums? There are hundreds of petitions each day, maybe even thousands. Strange that i've only heard so few people complain, and i know my share of people of 20 months playing eve. Actually, i can remember only 2 before you vividly. There are surely more, but you get my point, hopefully.
You can't expect to get what you want with this public exposure. That never works.
You'll simply have to start over, nothing that can be done about it. If you haven't noticed the bug yourself after 5 months, the fault is at least half your own, you'll have to realize that aswell. Don't blame everything on the GM's who try to help and sacrifice a LOT of time to help people and monitor day-to-day EVE life.
And don't respond untill you read the entire post. I've come across my share of people who's reply starts with "I havent read your post entirely, but....."
It would be easy if you could blame everything on someone else, no?
Gamersland.nl, DE site voor PC gaming! |
Malkin Sincaster
|
Posted - 2004.08.25 21:34:00 -
[99]
Do something nice for me, and I will tell my nieghbor. Do something mean to me and I will tell everyone in the nieghborhood.
So far this post has been viewed 2200 times. Taking care of the posters problem would have be easy and fast, and not insignificantly, the right thing to do. Instead, subscribers and potential subscribers(me), are all reading about how this poor guy just lost 5 monhts work.
Being a new player I am wondering if I should cut my losses now and play a different game, or canI count on a certain level of support down the road if something happens thats the PROGRAMMERS FAULT. This thread certainly has the answer to that question.
In todays world, service is everything. Games that dont have good service, turn into old memories.
|
Malkin Sincaster
|
Posted - 2004.08.25 21:34:00 -
[100]
Do something nice for me, and I will tell my nieghbor. Do something mean to me and I will tell everyone in the nieghborhood.
So far this post has been viewed 2200 times. Taking care of the posters problem would have be easy and fast, and not insignificantly, the right thing to do. Instead, subscribers and potential subscribers(me), are all reading about how this poor guy just lost 5 monhts work.
Being a new player I am wondering if I should cut my losses now and play a different game, or canI count on a certain level of support down the road if something happens thats the PROGRAMMERS FAULT. This thread certainly has the answer to that question.
In todays world, service is everything. Games that dont have good service, turn into old memories.
|
fuze
|
Posted - 2004.08.25 21:58:00 -
[101]
Even if you get your RP back they'd be useless since the change of getting a BPO is so small you better can mine veld in empire to become bloody rich.
Who ever thought up the lottery should be put in front of a TV and had to look and listen at David Hasselhof video's for a week. And next to him that GM that was so nice to 'help' our friend here.
___________________________
Favorite bumpersticker of the month:
My head hurts! |
fuze
|
Posted - 2004.08.25 21:58:00 -
[102]
Even if you get your RP back they'd be useless since the change of getting a BPO is so small you better can mine veld in empire to become bloody rich.
Who ever thought up the lottery should be put in front of a TV and had to look and listen at David Hasselhof video's for a week. And next to him that GM that was so nice to 'help' our friend here.
___________________________
Favorite bumpersticker of the month:
My head hurts! |
PotatoHead
|
Posted - 2004.08.25 22:05:00 -
[103]
Hmm.....
Your research points....that sucks. I can say, on the bright side, at least now I know that when I'm able to research I should make sure to check my point total on a regular basis. Replacing the RP's would be the right and sensable thing to do by most customer service standards. However you've now made the position very difficult for the GM's to reverse their decision. If they gave in to you on this, then they would be sending a broadcast message that complaining about the GM's on the board is the way to get what you want and sensable discussions would be drowned in Rants. You have a legitimate gripe, but enlisting the help of other forum readers won't get you very far.
As for the rude response, I dobut they were trying to flip you the bird. Remember that the way I ask for directions while hanging out the window of a car could be considered rude in some cultures, but in NY it's perfectly normal.
My suggestion would be twofold. First, take this discussion private and don't share the results with anyone. It'll give you a better chance of getting your way. Second, if the first doesn't work, take it to Review sites, reviewers, and people who can actually get action. Shiva IS coming out, and I'm sure that reports of bad customer service from reviewers is not what they would want. That is if it's worth the effort to you.
And now I'll throw in that jab that everyone has to get in their post... Remember the fun stuff you've gotton to do in the past 5 months, I really hope you didn't pay $75 just to research and get a blueprint. If you still want to get rid of your account, go for it, but don't be one of those people who posts about it on the forums....It doesn't really effect other players enough to worry about it.
|
PotatoHead
|
Posted - 2004.08.25 22:05:00 -
[104]
Hmm.....
Your research points....that sucks. I can say, on the bright side, at least now I know that when I'm able to research I should make sure to check my point total on a regular basis. Replacing the RP's would be the right and sensable thing to do by most customer service standards. However you've now made the position very difficult for the GM's to reverse their decision. If they gave in to you on this, then they would be sending a broadcast message that complaining about the GM's on the board is the way to get what you want and sensable discussions would be drowned in Rants. You have a legitimate gripe, but enlisting the help of other forum readers won't get you very far.
As for the rude response, I dobut they were trying to flip you the bird. Remember that the way I ask for directions while hanging out the window of a car could be considered rude in some cultures, but in NY it's perfectly normal.
My suggestion would be twofold. First, take this discussion private and don't share the results with anyone. It'll give you a better chance of getting your way. Second, if the first doesn't work, take it to Review sites, reviewers, and people who can actually get action. Shiva IS coming out, and I'm sure that reports of bad customer service from reviewers is not what they would want. That is if it's worth the effort to you.
And now I'll throw in that jab that everyone has to get in their post... Remember the fun stuff you've gotton to do in the past 5 months, I really hope you didn't pay $75 just to research and get a blueprint. If you still want to get rid of your account, go for it, but don't be one of those people who posts about it on the forums....It doesn't really effect other players enough to worry about it.
|
BobGhengisKhan
|
Posted - 2004.08.25 22:56:00 -
[105]
Edited by: BobGhengisKhan on 25/08/2004 22:58:53
Quote:
They can't aford to take hours for 1 petition. You're not the only one with problems, and the GM's don't ahve all the tools to manipulate the EVE database, which they need to do to fix your RP. (know that from experience, i petitioned my share of petitions......)
Also, they can't give something when they can't confirm that they deserve it (hey, i lost 3 f****n bil to a bug! gimme back!). Or, it's simply a matter that it would take too long, only to find out that they can't do it.
When the problem is directly attributable to a bug, they can confirm that it is and the player is obviously upset for wasting months of work, the player should get more than just "Tough ****, guy. Now keep paying us." They can confirm it was a bug, and they have logs of all the missions he has done, so they can easily go through and give him points for the ones he has done
Quote:
Or you'd want to be responsible for keeping a GM busy all day and having dozens or hundreds of other petitions pushed back for an even later response to them. Those people wouldn't like that, would they? "But this is impotant! They HAVE to take the time!" - and if YOU were one of those who has to wait a day longer? You'd be p****ng all over the gm's for a late response.
Get the picture?
You're trying to lay a guilt trip down on this poor guy because the game was bugged. A game he didn't code, which he pays for, and that's pretty ******* lame to do on your part
Quote:
They can't amke everyone happy. You're not the only on who got a "rude" response. However, doesn't it make you suspicious that there aren't more of these GM failures on the forums?
Ever think this has anything to do with CCP's policy of deleting any post showing Gms in a negative light, and threatening to ban anyone that does it?
Quote:
You'll simply have to start over, nothing that can be done about it. If you haven't noticed the bug yourself after 5 months, the fault is at least half your own, you'll have to realize that aswell. Don't blame everything on the GM's who try to help and sacrifice a LOT of time to help people and monitor day-to-day EVE life.
Sacrifice a lot? You mean like taking 15 minutes to help this poor guy with his 3 months of hard work? That's not a lot, and they didn't even do that. Agent missions are as boring as mining, I'm sure if you or anyone else had their zydrine stack they'd been collecting for 3 months suddenly disappear from a confirmable bug in the code you or they would be just as distraught, and expect the GMs to help
Space Debris, here's to hoping you get the points like you've earned and deserve
|
BobGhengisKhan
|
Posted - 2004.08.25 22:56:00 -
[106]
Edited by: BobGhengisKhan on 25/08/2004 22:58:53
Quote:
They can't aford to take hours for 1 petition. You're not the only one with problems, and the GM's don't ahve all the tools to manipulate the EVE database, which they need to do to fix your RP. (know that from experience, i petitioned my share of petitions......)
Also, they can't give something when they can't confirm that they deserve it (hey, i lost 3 f****n bil to a bug! gimme back!). Or, it's simply a matter that it would take too long, only to find out that they can't do it.
When the problem is directly attributable to a bug, they can confirm that it is and the player is obviously upset for wasting months of work, the player should get more than just "Tough ****, guy. Now keep paying us." They can confirm it was a bug, and they have logs of all the missions he has done, so they can easily go through and give him points for the ones he has done
Quote:
Or you'd want to be responsible for keeping a GM busy all day and having dozens or hundreds of other petitions pushed back for an even later response to them. Those people wouldn't like that, would they? "But this is impotant! They HAVE to take the time!" - and if YOU were one of those who has to wait a day longer? You'd be p****ng all over the gm's for a late response.
Get the picture?
You're trying to lay a guilt trip down on this poor guy because the game was bugged. A game he didn't code, which he pays for, and that's pretty ******* lame to do on your part
Quote:
They can't amke everyone happy. You're not the only on who got a "rude" response. However, doesn't it make you suspicious that there aren't more of these GM failures on the forums?
Ever think this has anything to do with CCP's policy of deleting any post showing Gms in a negative light, and threatening to ban anyone that does it?
Quote:
You'll simply have to start over, nothing that can be done about it. If you haven't noticed the bug yourself after 5 months, the fault is at least half your own, you'll have to realize that aswell. Don't blame everything on the GM's who try to help and sacrifice a LOT of time to help people and monitor day-to-day EVE life.
Sacrifice a lot? You mean like taking 15 minutes to help this poor guy with his 3 months of hard work? That's not a lot, and they didn't even do that. Agent missions are as boring as mining, I'm sure if you or anyone else had their zydrine stack they'd been collecting for 3 months suddenly disappear from a confirmable bug in the code you or they would be just as distraught, and expect the GMs to help
Space Debris, here's to hoping you get the points like you've earned and deserve
|
Dao 2
|
Posted - 2004.08.25 23:31:00 -
[107]
i just noticed this,
The issue with research points not being shown by agent show info has been resolved.
so it just doesnt show up u still have them and u havent gotten any yet >< patch will fix :D
|
Dao 2
|
Posted - 2004.08.25 23:31:00 -
[108]
i just noticed this,
The issue with research points not being shown by agent show info has been resolved.
so it just doesnt show up u still have them and u havent gotten any yet >< patch will fix :D
|
Ris Dnalor
|
Posted - 2004.08.26 02:18:00 -
[109]
there's lots of stuff in eve, that ccp chooses to allow us players to figure out on our own, rather than post information about how stuff works as patches release new things. There have been many instances where i have been dead wrong about the correct way to go about things untill untill long after they arrived in the game. How many of you can honestly tell me they know how the capacitor on your ship recharges? I know that it recharges more slowly at 10% capacity than it does when it's half-full... but where's the optimal recharge rate? who knows. CCP does. there's hundreds of examples of this.
Sadly this is a case where someone didn't understand how R&D agents worked, & because of this failed to notice a bug. If, in fact, the guy did the work required to get the research points, then CCP should figure out a way to give him at least some of his RP's back, & if CCP cannot calculate the exact amount then they should give him the benefit of the doubt & estimate high, out of courtesy.
If you go to a fast food restaurant & you order something incorrectly, thusly getting the wrong thing, they'll still fix it if you go back inside, & give you what you wanted, even though it was your own fault. Why? because they want to keep the customer. It'll be interesting to see what ccp does in this case.
tralala
--
Jump Drive Operation / Rank 5 / SP: 1280000 of 1280000
|
Ris Dnalor
|
Posted - 2004.08.26 02:18:00 -
[110]
there's lots of stuff in eve, that ccp chooses to allow us players to figure out on our own, rather than post information about how stuff works as patches release new things. There have been many instances where i have been dead wrong about the correct way to go about things untill untill long after they arrived in the game. How many of you can honestly tell me they know how the capacitor on your ship recharges? I know that it recharges more slowly at 10% capacity than it does when it's half-full... but where's the optimal recharge rate? who knows. CCP does. there's hundreds of examples of this.
Sadly this is a case where someone didn't understand how R&D agents worked, & because of this failed to notice a bug. If, in fact, the guy did the work required to get the research points, then CCP should figure out a way to give him at least some of his RP's back, & if CCP cannot calculate the exact amount then they should give him the benefit of the doubt & estimate high, out of courtesy.
If you go to a fast food restaurant & you order something incorrectly, thusly getting the wrong thing, they'll still fix it if you go back inside, & give you what you wanted, even though it was your own fault. Why? because they want to keep the customer. It'll be interesting to see what ccp does in this case.
tralala
--
Jump Drive Operation / Rank 5 / SP: 1280000 of 1280000
|
Knefru Khamen
|
Posted - 2004.08.26 03:09:00 -
[111]
From the first week of retail when the poor customer service caused two of my friends to write off Eve forever, this game has been plagued by substandard CS. I really hope something is done about this guy's situation. This game doesn't appear to be so wildly successful that it can afford to **** off any customers.
---
Ad honorem,
Knefru Khamen
Omnia mea mecum porto. |
Knefru Khamen
|
Posted - 2004.08.26 03:09:00 -
[112]
From the first week of retail when the poor customer service caused two of my friends to write off Eve forever, this game has been plagued by substandard CS. I really hope something is done about this guy's situation. This game doesn't appear to be so wildly successful that it can afford to **** off any customers.
---
Ad honorem,
Knefru Khamen
Omnia mea mecum porto. |
Selim
|
Posted - 2004.08.26 03:13:00 -
[113]
Originally by: Joshua Calvert
I've never had a poor experience with GM's so I'm quite amazed at the callousness of being so lazy and not even raising the matter to higher powers.
Thats pretty amazing, as I've never had a favorable experience with them. Every tme I've lost my ship to a bug, they say they cant find any problem.
|
Selim
|
Posted - 2004.08.26 03:13:00 -
[114]
Originally by: Joshua Calvert
I've never had a poor experience with GM's so I'm quite amazed at the callousness of being so lazy and not even raising the matter to higher powers.
Thats pretty amazing, as I've never had a favorable experience with them. Every tme I've lost my ship to a bug, they say they cant find any problem.
|
Deadzone
|
Posted - 2004.08.26 03:36:00 -
[115]
Edited by: Deadzone on 26/08/2004 03:39:11
Wow! I thought CCP had made an official response way back when that if it was proved that anything belonging to your character, was lost or ANYTHING due directly to a bug, you would have it returned to you.
CCP has ackowledged that there was a direct result of a bug. So WTF is the problem?? Give him the research points he is due since it is/was CCP's DIRECT fault for the problem in the first place. It's pretty damn cut and dry, if the events have transpired as they have been told here.
CCP ignoring or refusing to "credit" it's customers due to direct problems in the game on their end, sends a serious and VERY disturbing message to its player-base. In essence it is saying, we don't care what is wrong with the game, don't bother petitioning for anything back since we will NOT give it to you, no matter WHAT caused it.
If CCP wants to takes this stance in customer support/relations, you can count a majority of the playerbase goodbye as they will tell CCP they can shove it.
Vice-Admiral
Executive Commanding Officer
Military Command
Hadead Drive Yards |
Deadzone
|
Posted - 2004.08.26 03:36:00 -
[116]
Edited by: Deadzone on 26/08/2004 03:39:11
Wow! I thought CCP had made an official response way back when that if it was proved that anything belonging to your character, was lost or ANYTHING due directly to a bug, you would have it returned to you.
CCP has ackowledged that there was a direct result of a bug. So WTF is the problem?? Give him the research points he is due since it is/was CCP's DIRECT fault for the problem in the first place. It's pretty damn cut and dry, if the events have transpired as they have been told here.
CCP ignoring or refusing to "credit" it's customers due to direct problems in the game on their end, sends a serious and VERY disturbing message to its player-base. In essence it is saying, we don't care what is wrong with the game, don't bother petitioning for anything back since we will NOT give it to you, no matter WHAT caused it.
If CCP wants to takes this stance in customer support/relations, you can count a majority of the playerbase goodbye as they will tell CCP they can shove it.
Vice-Admiral
Executive Commanding Officer
Military Command
Hadead Drive Yards |
Thraxll
|
Posted - 2004.08.26 03:46:00 -
[117]
I left Everquest after almost 5 years because I was fed up with the ever-declining CS from SOE. I would URGE CCP to go read some of the forums run by EQ players. People are leaving that game in droves, and it's not for lack of new content, it's because of the GARBAGE CS changes.
CCP, this is NOT the way to attract and keep new players! 1 week into my first trial account, I activated a 2nd account so I could 2-box this game. Suffice it to say, reading about all the rotten CS actions that people have experienced has really killed my initial enthusiasm for this game. I'm just waiting for my turn to lose a few week's worth of work due to a bug only to be told to bugger off (which is more than likely exactly what I'll do if that happens).
As someone else said earlier, CS is EVERYTHING in the mmorpg market these days. There's too much competition out there to be hacking off your customer base. I don't care if it's the best game out there, if it's got sub-standard CS, it WILL fail. I'd like to see this game continue and grow, but an mmorpg is nothign without a sizeable player-base. Please, CCP, don't kill thsi game by chasing off all your customers!
"The long and short of it is that this game, or any game, is either going to be a kindergarten where it's safe and cuddly and secure and you can play with plush tigers, or it will be a harsh place, harsh but interesting and interesting because harsh, where you must take risks to succeed and so must everyone, since victory is tasteless without danger." - Raivn Akhama
|
Thraxll
|
Posted - 2004.08.26 03:46:00 -
[118]
I left Everquest after almost 5 years because I was fed up with the ever-declining CS from SOE. I would URGE CCP to go read some of the forums run by EQ players. People are leaving that game in droves, and it's not for lack of new content, it's because of the GARBAGE CS changes.
CCP, this is NOT the way to attract and keep new players! 1 week into my first trial account, I activated a 2nd account so I could 2-box this game. Suffice it to say, reading about all the rotten CS actions that people have experienced has really killed my initial enthusiasm for this game. I'm just waiting for my turn to lose a few week's worth of work due to a bug only to be told to bugger off (which is more than likely exactly what I'll do if that happens).
As someone else said earlier, CS is EVERYTHING in the mmorpg market these days. There's too much competition out there to be hacking off your customer base. I don't care if it's the best game out there, if it's got sub-standard CS, it WILL fail. I'd like to see this game continue and grow, but an mmorpg is nothign without a sizeable player-base. Please, CCP, don't kill thsi game by chasing off all your customers!
"The long and short of it is that this game, or any game, is either going to be a kindergarten where it's safe and cuddly and secure and you can play with plush tigers, or it will be a harsh place, harsh but interesting and interesting because harsh, where you must take risks to succeed and so must everyone, since victory is tasteless without danger." - Raivn Akhama
|
Omniwar
|
Posted - 2004.08.26 04:08:00 -
[119]
I once lost loads of named items I was escrowing to my alt in the first days of its release, no one claimed it and it just vanished, my wallet logs showed the taking of ISK for the escrow but it was said after my petiton that no logs were found that I ever made any escrows in the game, my wallet proved it and I told them that but I was just simply ignored by a bunch of people who were just to lazy to check info on my wallet even though they do get paid to do so.
I smell the same happening here¦I¦m afraid.
Spawn of the Devil
|
Omniwar
|
Posted - 2004.08.26 04:08:00 -
[120]
I once lost loads of named items I was escrowing to my alt in the first days of its release, no one claimed it and it just vanished, my wallet logs showed the taking of ISK for the escrow but it was said after my petiton that no logs were found that I ever made any escrows in the game, my wallet proved it and I told them that but I was just simply ignored by a bunch of people who were just to lazy to check info on my wallet even though they do get paid to do so.
I smell the same happening here¦I¦m afraid.
Spawn of the Devil
|
Aitrus
|
Posted - 2004.08.26 04:24:00 -
[121]
Just some info from the patch notes (for the next release candidate)
Quote:
The issue with research points not being shown by agent show info has been resolved.
It was a display bug. Your RP should be intact.
Second point: I think it's obvious that most of you have never worked in a service position, or forgot what it's like. Heres a tip. Don't be a jerk to the people you expect to help you. If you're polite to them, they'll be ALOT more likely to help you out.
Think about it. If some jerkoff customer sent you an email that basically says: "Your product is crap, you suck and should be fired. I hate you. Die. NOW HELP ME!" something tells me that you aren't going to leap at the opportunity to make said jerkoff happy. Oh sure, you'll "assist them with their issue" to the minimum extent required by your job description, then send em packing.
Follow the golden rule. Treat other how you expect to be treated, and expect to be treated the same way you treat people.
|
Aitrus
|
Posted - 2004.08.26 04:24:00 -
[122]
Just some info from the patch notes (for the next release candidate)
Quote:
The issue with research points not being shown by agent show info has been resolved.
It was a display bug. Your RP should be intact.
Second point: I think it's obvious that most of you have never worked in a service position, or forgot what it's like. Heres a tip. Don't be a jerk to the people you expect to help you. If you're polite to them, they'll be ALOT more likely to help you out.
Think about it. If some jerkoff customer sent you an email that basically says: "Your product is crap, you suck and should be fired. I hate you. Die. NOW HELP ME!" something tells me that you aren't going to leap at the opportunity to make said jerkoff happy. Oh sure, you'll "assist them with their issue" to the minimum extent required by your job description, then send em packing.
Follow the golden rule. Treat other how you expect to be treated, and expect to be treated the same way you treat people.
|
Pandora Panda
|
Posted - 2004.08.26 04:51:00 -
[123]
Originally by: Aitrus
Second point: I think it's obvious that most of you have never worked in a service position, or forgot what it's like. Heres a tip. Don't be a jerk to the people you expect to help you. If you're polite to them, they'll be ALOT more likely to help you out.
Think about it. If some jerkoff customer sent you an email that basically says: "Your product is crap, you suck and should be fired. I hate you. Die. NOW HELP ME!" something tells me that you aren't going to leap at the opportunity to make said jerkoff happy. Oh sure, you'll "assist them with their issue" to the minimum extent required by your job description, then send em packing.
Follow the golden rule. Treat other how you expect to be treated, and expect to be treated the same way you treat people.
Thats odd. I used to work in a service position, and because of how important average customer call time was to my performance evaluations (and raises), anyone who was nice basically got politely told to **** off. The only people who I ever took the time to help were the jackasses who forced me to.
--------------------------------------------
CONCORD: Kneecapping Pilots for Misdemeanors Since 2003 |
Pandora Panda
|
Posted - 2004.08.26 04:51:00 -
[124]
Originally by: Aitrus
Second point: I think it's obvious that most of you have never worked in a service position, or forgot what it's like. Heres a tip. Don't be a jerk to the people you expect to help you. If you're polite to them, they'll be ALOT more likely to help you out.
Think about it. If some jerkoff customer sent you an email that basically says: "Your product is crap, you suck and should be fired. I hate you. Die. NOW HELP ME!" something tells me that you aren't going to leap at the opportunity to make said jerkoff happy. Oh sure, you'll "assist them with their issue" to the minimum extent required by your job description, then send em packing.
Follow the golden rule. Treat other how you expect to be treated, and expect to be treated the same way you treat people.
Thats odd. I used to work in a service position, and because of how important average customer call time was to my performance evaluations (and raises), anyone who was nice basically got politely told to **** off. The only people who I ever took the time to help were the jackasses who forced me to.
--------------------------------------------
CONCORD: Kneecapping Pilots for Misdemeanors Since 2003 |
Boonaki
|
Posted - 2004.08.26 06:11:00 -
[125]
give him an assault frigate bpo.
Fear the Ibis of doom. |
Boonaki
|
Posted - 2004.08.26 06:11:00 -
[126]
give him an assault frigate bpo.
Fear the Ibis of doom. |
Selim
|
Posted - 2004.08.26 06:22:00 -
[127]
Originally by: Omniwar
I once lost loads of named items I was escrowing to my alt in the first days of its release, no one claimed it and it just vanished, my wallet logs showed the taking of ISK for the escrow but it was said after my petiton that no logs were found that I ever made any escrows in the game, my wallet proved it and I told them that but I was just simply ignored by a bunch of people who were just to lazy to check info on my wallet even though they do get paid to do so.
I smell the same happening here¦I¦m afraid.
yet another example of the GM's screwing everyone over. These guys probably dont even play the game, why dont you guys hire some people that do, and arent a bunch of snipped Mr. PeaceMaker
|
Selim
|
Posted - 2004.08.26 06:22:00 -
[128]
Originally by: Omniwar
I once lost loads of named items I was escrowing to my alt in the first days of its release, no one claimed it and it just vanished, my wallet logs showed the taking of ISK for the escrow but it was said after my petiton that no logs were found that I ever made any escrows in the game, my wallet proved it and I told them that but I was just simply ignored by a bunch of people who were just to lazy to check info on my wallet even though they do get paid to do so.
I smell the same happening here¦I¦m afraid.
yet another example of the GM's screwing everyone over. These guys probably dont even play the game, why dont you guys hire some people that do, and arent a bunch of snipped Mr. PeaceMaker
|
Cruz
|
Posted - 2004.08.26 06:25:00 -
[129]
Originally by: Selim
yet another example of the GM's screwing everyone over. These guys probably dont even play the game, why dont you guys hire some people that do, and arent a bunch of ****sticks?
The GMs arent that bad, they have been very helpful with me in the past.
................. |
Cruz
|
Posted - 2004.08.26 06:25:00 -
[130]
Originally by: Selim
yet another example of the GM's screwing everyone over. These guys probably dont even play the game, why dont you guys hire some people that do, and arent a bunch of ****sticks?
The GMs arent that bad, they have been very helpful with me in the past.
................. |
Dave Day
|
Posted - 2004.08.26 08:30:00 -
[131]
Well, that's over 3,000 reads this post has had now. That's 3,000 folk wondering whether CCP will do the right thing and give this guy his research points or just ignore him.
My guess is there's probably a good few people with trial accounts among those 3,000, watching to see how they can expect customer service in EVE to be if they sign up. I'd say that CCP has a great opportunity here to show the community it will do the right thing. It also has a great opportunity to show them it doesn't give a damn. I'll keep my fingers crossed....
|
Dave Day
|
Posted - 2004.08.26 08:30:00 -
[132]
Well, that's over 3,000 reads this post has had now. That's 3,000 folk wondering whether CCP will do the right thing and give this guy his research points or just ignore him.
My guess is there's probably a good few people with trial accounts among those 3,000, watching to see how they can expect customer service in EVE to be if they sign up. I'd say that CCP has a great opportunity here to show the community it will do the right thing. It also has a great opportunity to show them it doesn't give a damn. I'll keep my fingers crossed....
|
Astinius
|
Posted - 2004.08.26 08:49:00 -
[133]
If this happened to me and I got zero compensation I would probably quit and try to take as many people with me.
|
Astinius
|
Posted - 2004.08.26 08:49:00 -
[134]
If this happened to me and I got zero compensation I would probably quit and try to take as many people with me.
|
Fuse
|
Posted - 2004.08.26 08:53:00 -
[135]
Originally by: Omniwar
In my opinion that GM should be fired and another GM should look again at your petition and calculate the Research Points you should have earned the last 5 months, if they can not calculate the RP's then you should get either t2 BPO or about 2 Billion ISK as compensation.
This totally sucks man and I feel for your loss and I would not be surprised if you would quit the game to be honest
I agree but... will you not be sad one of your corpmates will loose his job? 
0.o It's not you... no wait it is you. |
Fuse
|
Posted - 2004.08.26 08:53:00 -
[136]
Originally by: Omniwar
In my opinion that GM should be fired and another GM should look again at your petition and calculate the Research Points you should have earned the last 5 months, if they can not calculate the RP's then you should get either t2 BPO or about 2 Billion ISK as compensation.
This totally sucks man and I feel for your loss and I would not be surprised if you would quit the game to be honest
I agree but... will you not be sad one of your corpmates will loose his job?
0.o It's not you... no wait it is you. |
Latex Mistress
|
Posted - 2004.08.26 09:02:00 -
[137]
Originally by: Joshua Calvert
When a player loses his ship to a bug, and the bug is confirmed by a GM, the player will receive his ship and any modules back.
/nods
Give him his points back. Or at least something! TII S Hybrid ammo prolly wouldn't help...
If ECM is an act of aggression, why am I not on kill mails?
|
Latex Mistress
|
Posted - 2004.08.26 09:02:00 -
[138]
Originally by: Joshua Calvert
When a player loses his ship to a bug, and the bug is confirmed by a GM, the player will receive his ship and any modules back.
/nods
Give him his points back. Or at least something! TII S Hybrid ammo prolly wouldn't help...
If ECM is an act of aggression, why am I not on kill mails?
|
Xavier Cardde
|
Posted - 2004.08.26 09:16:00 -
[139]
Originally by: Aelius
Although you have also some fault for taking 5 months to check the info on your agent, you are a paying costumer and a paying costumer must always be treated with respect.
They must have some kind of records showing how many missions you did and make an average RP from that.
I have bad dreams about bugs and i always check and double check and triple check (etc etc) all the important things i do in EVE.
Although you are competition in the R&D area i wish you the best of luck dealing with those aparently incompetent GMs.
PS: All my past problems with bugs have been solved very well by the GMs and i cannot complain about them, so im just taking that your story is true.
Fault, why would it be his fault he didnt check an obscure menu that shouldnt have happened in the first place thanks to some poorly designed interface bug.
*snip*
Edited, Wrangler
|
Xavier Cardde
|
Posted - 2004.08.26 09:16:00 -
[140]
Originally by: Aelius
Although you have also some fault for taking 5 months to check the info on your agent, you are a paying costumer and a paying costumer must always be treated with respect.
They must have some kind of records showing how many missions you did and make an average RP from that.
I have bad dreams about bugs and i always check and double check and triple check (etc etc) all the important things i do in EVE.
Although you are competition in the R&D area i wish you the best of luck dealing with those aparently incompetent GMs.
PS: All my past problems with bugs have been solved very well by the GMs and i cannot complain about them, so im just taking that your story is true.
Fault, why would it be his fault he didnt check an obscure menu that shouldnt have happened in the first place thanks to some poorly designed interface bug.
*snip*
Edited, Wrangler
|
Xavier Cardde
|
Posted - 2004.08.26 09:18:00 -
[141]
Originally by: Laprastine
hehe.. don't think this topic will last much longer. And sister Raven if you'd played the game during your trial and enjoyed it .. it really wouldn't matter about some of the rules in the forum they are in-place to control what is posted and to prevent posts like yours. Shame that you clearly do not want to play the game anymore.. because it really is very good
*snip*
we although paying and at times enjoying the game really do get a pretty darn raw deal.
Edited, Wrangler
|
Xavier Cardde
|
Posted - 2004.08.26 09:18:00 -
[142]
Originally by: Laprastine
hehe.. don't think this topic will last much longer. And sister Raven if you'd played the game during your trial and enjoyed it .. it really wouldn't matter about some of the rules in the forum they are in-place to control what is posted and to prevent posts like yours. Shame that you clearly do not want to play the game anymore.. because it really is very good
*snip*
we although paying and at times enjoying the game really do get a pretty darn raw deal.
Edited, Wrangler
|
Xune
|
Posted - 2004.08.26 09:24:00 -
[143]
Well lost 2 battelships true bugs, evry time i contackted a gm the answer was "we have no prove of what you say. we are sorry we cant do anything"
or the Macrominer i found with a friend in empire, we stole around 20 indi loads of ore befor he realysed... we told gm and the anwers/reaction was around 4 hours later...
I talked with him this evening. so he dont use a macro.
hm... õh... ok this guy mines the hole morning with macros becouse hes at work and want mony, and then when hes activ playing the gm ask yust 1 time and decide hes ok ?
sad..........
Xune
http://i4.photobucket.com/albums/y141/Xunecat/xune-sig.jpg |
Xune
|
Posted - 2004.08.26 09:24:00 -
[144]
Well lost 2 battelships true bugs, evry time i contackted a gm the answer was "we have no prove of what you say. we are sorry we cant do anything"
or the Macrominer i found with a friend in empire, we stole around 20 indi loads of ore befor he realysed... we told gm and the anwers/reaction was around 4 hours later...
I talked with him this evening. so he dont use a macro.
hm... õh... ok this guy mines the hole morning with macros becouse hes at work and want mony, and then when hes activ playing the gm ask yust 1 time and decide hes ok ?
sad..........
Xune
http://i4.photobucket.com/albums/y141/Xunecat/xune-sig.jpg |
Fuse
|
Posted - 2004.08.26 09:37:00 -
[145]
Originally by: Malkin Sincaster
Do something nice for me, and I will tell my nieghbor. Do something mean to me and I will tell everyone in the nieghborhood.
So far this post has been viewed 2200 times. Taking care of the posters problem would have be easy and fast, and not insignificantly, the right thing to do. Instead, subscribers and potential subscribers(me), are all reading about how this poor guy just lost 5 monhts work.
Being a new player I am wondering if I should cut my losses now and play a different game, or canI count on a certain level of support down the road if something happens thats the PROGRAMMERS FAULT. This thread certainly has the answer to that question.
In todays world, service is everything. Games that dont have good service, turn into old memories.
I agree here. Something has to change with CCPs customer service. The mind numbing research monotony sucks too. The whole research system sucks (sorry CCP EvE is a great idea but the lottery pit of despair sucks ballz). I love the game but the stupid research monotony pi$$es me off.
0.o It's not you... no wait it is you. |
Fuse
|
Posted - 2004.08.26 09:37:00 -
[146]
Originally by: Malkin Sincaster
Do something nice for me, and I will tell my nieghbor. Do something mean to me and I will tell everyone in the nieghborhood.
So far this post has been viewed 2200 times. Taking care of the posters problem would have be easy and fast, and not insignificantly, the right thing to do. Instead, subscribers and potential subscribers(me), are all reading about how this poor guy just lost 5 monhts work.
Being a new player I am wondering if I should cut my losses now and play a different game, or canI count on a certain level of support down the road if something happens thats the PROGRAMMERS FAULT. This thread certainly has the answer to that question.
In todays world, service is everything. Games that dont have good service, turn into old memories.
I agree here. Something has to change with CCPs customer service. The mind numbing research monotony sucks too. The whole research system sucks (sorry CCP EvE is a great idea but the lottery pit of despair sucks ballz). I love the game but the stupid research monotony pi$$es me off.
0.o It's not you... no wait it is you. |
Space Debris
|
Posted - 2004.08.26 10:30:00 -
[147]
Reishha I think you are in cloud cuckoo land for what its worth.
To try and pass the blame onto me is quite frankly insane. I dont know all the ins and outs of EVE and should not be expected to. When I visit my Research agent and he gives me option to STOP research and also mails me saying 'well done this will further our research' or 'we've hit a snag' that kind of indicates that he IS WORKING.
*snip*
Bob Ghengiskhan, thankyou for your support ...and Boonkai I can only dream
And for the record to those talking about Customer Services. I work in a Customer Services dept for one of the worlds largest companies so pls dont lecture me about how to treat the staff. I dont feel Ive been particulary rude and my initial petition was VERY polite and even admitted perhaps I was jumping the gun.
The response clearly indicated the absolute bare minimum had been done for me without even taking into account what Id lost. Not even an apology and I dont feel Im asking for anymore than I deserve.
A true professional outfit treats the nice customers the same as the *******s. The jerk offs as you put them (although I dont think Ive qualified as that) do eventually get better service if they rant because a customer is a customer.
Edited, Wrangler
The face of a child can say it all, especially the mouth part of the face
|
Space Debris
|
Posted - 2004.08.26 10:30:00 -
[148]
Reishha I think you are in cloud cuckoo land for what its worth.
To try and pass the blame onto me is quite frankly insane. I dont know all the ins and outs of EVE and should not be expected to. When I visit my Research agent and he gives me option to STOP research and also mails me saying 'well done this will further our research' or 'we've hit a snag' that kind of indicates that he IS WORKING.
*snip*
Bob Ghengiskhan, thankyou for your support ...and Boonkai I can only dream
And for the record to those talking about Customer Services. I work in a Customer Services dept for one of the worlds largest companies so pls dont lecture me about how to treat the staff. I dont feel Ive been particulary rude and my initial petition was VERY polite and even admitted perhaps I was jumping the gun.
The response clearly indicated the absolute bare minimum had been done for me without even taking into account what Id lost. Not even an apology and I dont feel Im asking for anymore than I deserve.
A true professional outfit treats the nice customers the same as the *******s. The jerk offs as you put them (although I dont think Ive qualified as that) do eventually get better service if they rant because a customer is a customer.
Edited, Wrangler
The face of a child can say it all, especially the mouth part of the face
|
reloaded mk2
|
Posted - 2004.08.26 10:51:00 -
[149]
tough break dude i havent had such a hugly debilitating loss such as urs space debries but i can honestly say that i would go postal if five months of work has gone down the drain
i really feel for u and hope u continue to email the gms and u receive somewhat fair compensation.
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reloaded mk2
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Posted - 2004.08.26 10:51:00 -
[150]
tough break dude i havent had such a hugly debilitating loss such as urs space debries but i can honestly say that i would go postal if five months of work has gone down the drain
i really feel for u and hope u continue to email the gms and u receive somewhat fair compensation.
|
Procion
|
Posted - 2004.08.26 11:20:00 -
[151]
give that guy a tech 2 tissue!
no seriously he deserves it!
atleast give him half the rp he would have had anyway
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Procion
|
Posted - 2004.08.26 11:20:00 -
[152]
give that guy a tech 2 tissue!
no seriously he deserves it!
atleast give him half the rp he would have had anyway
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Aitrus
|
Posted - 2004.08.26 11:41:00 -
[153]
Reposting this bit of information for the slow... (from the next release candidate patch notes)
Quote:
The issue with research points not being shown by agent show info has been resolved.
IT IS A DISPLAY BUG.
After next patch, if you don't have any RP, re-petition.
|
Aitrus
|
Posted - 2004.08.26 11:41:00 -
[154]
Reposting this bit of information for the slow... (from the next release candidate patch notes)
Quote:
The issue with research points not being shown by agent show info has been resolved.
IT IS A DISPLAY BUG.
After next patch, if you don't have any RP, re-petition.
|
MalaMo
|
Posted - 2004.08.26 20:29:00 -
[155]
Edited by: MalaMo on 26/08/2004 20:31:58
Originally by: Aitrus
Just some info from the patch notes (for the next release candidate)
Quote:
The issue with research points not being shown by agent show info has been resolved.
Second point: I think it's obvious that most of you have never worked in a service position, or forgot what it's like. Heres a tip. Don't be a jerk to the people you expect to help you. If you're polite to them, they'll be ALOT more likely to help you out.
Think about it. If some jerkoff customer sent you an email that basically says: "Your product is crap, you suck and should be fired. I hate you. Die. NOW HELP ME!" something tells me that you aren't going to leap at the opportunity to make said jerkoff happy. Oh sure, you'll "assist them with their issue" to the minimum extent required by your job description, then send em packing.
Follow the golden rule. Treat other how you expect to be treated, and expect to be treated the same way you treat people.
Well seems that you never worked in service position as well.
Never ignore person who is paying you a service, find time to help it, find to say sorry somethimes it will work, listen what customer want to say to you.
And very important thin always watch what will you say to customer.. You never know who is that customer maybe that customer is boss daughter :) ... Maybe jurnalist, maybe a ****ed lawyer (:
You said well "Follow the golden rule. Treat other how you expect to be treated, and expect to be treated the same way you treat people." But GM's in this game arnt following that rule well maybe few  .
Best regards .. Im off to play BOFH's a bit with my customers
-------------
Tanya Raskov > e stvarno minmatar zidaju brodove tako sto odlome deo fabrike i nakace motore
|
MalaMo
|
Posted - 2004.08.26 20:29:00 -
[156]
Edited by: MalaMo on 26/08/2004 20:31:58
Originally by: Aitrus
Just some info from the patch notes (for the next release candidate)
Quote:
The issue with research points not being shown by agent show info has been resolved.
Second point: I think it's obvious that most of you have never worked in a service position, or forgot what it's like. Heres a tip. Don't be a jerk to the people you expect to help you. If you're polite to them, they'll be ALOT more likely to help you out.
Think about it. If some jerkoff customer sent you an email that basically says: "Your product is crap, you suck and should be fired. I hate you. Die. NOW HELP ME!" something tells me that you aren't going to leap at the opportunity to make said jerkoff happy. Oh sure, you'll "assist them with their issue" to the minimum extent required by your job description, then send em packing.
Follow the golden rule. Treat other how you expect to be treated, and expect to be treated the same way you treat people.
Well seems that you never worked in service position as well.
Never ignore person who is paying you a service, find time to help it, find to say sorry somethimes it will work, listen what customer want to say to you.
And very important thin always watch what will you say to customer.. You never know who is that customer maybe that customer is boss daughter :) ... Maybe jurnalist, maybe a ****ed lawyer (:
You said well "Follow the golden rule. Treat other how you expect to be treated, and expect to be treated the same way you treat people." But GM's in this game arnt following that rule well maybe few .
Best regards .. Im off to play BOFH's a bit with my customers
-------------
Tanya Raskov > e stvarno minmatar zidaju brodove tako sto odlome deo fabrike i nakace motore
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Wrangler
|
Posted - 2004.08.26 22:20:00 -
[157]
Ok, this was the last cleanup. Space Debris, I feel really sorry for you and if it was a bug and they can prove it I hope you get your research points.
I've kept this thread open longer than we usually would, but if all that happens after this post is discussions about forum moderation, GM bashing or trolls and flames, I will lock this thread.
[Read the Rules!] - [Email the Moderators] |
Wrangler
|
Posted - 2004.08.26 22:20:00 -
[158]
Ok, this was the last cleanup. Space Debris, I feel really sorry for you and if it was a bug and they can prove it I hope you get your research points.
I've kept this thread open longer than we usually would, but if all that happens after this post is discussions about forum moderation, GM bashing or trolls and flames, I will lock this thread.
[Read the Rules!] - [Email the Moderators] |
Stoop
|
Posted - 2004.08.26 22:27:00 -
[159]
If it makes you feel better a corp mate left the game because he lost his cloaking frigates.
Warped to a gate cloaked, approached gate cloaked. When in jumping range uncloacked to jump.
Stargate jump in progress showed 3 times on the screen. The NPCs killed him. 200 mil down the drains. Logs to prove it, but guess what, those logs that get saved your computer arent even worth submitting. They dont accept it. And apparently for some reason people jumping thru gates is not logged server side? or people being destroyed? Anyways, He quit after 1 year and 2-3 months of playing.
|
Stoop
|
Posted - 2004.08.26 22:27:00 -
[160]
If it makes you feel better a corp mate left the game because he lost his cloaking frigates.
Warped to a gate cloaked, approached gate cloaked. When in jumping range uncloacked to jump.
Stargate jump in progress showed 3 times on the screen. The NPCs killed him. 200 mil down the drains. Logs to prove it, but guess what, those logs that get saved your computer arent even worth submitting. They dont accept it. And apparently for some reason people jumping thru gates is not logged server side? or people being destroyed? Anyways, He quit after 1 year and 2-3 months of playing.
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kieron
|
Posted - 2004.08.26 22:31:00 -
[161]
Space Debris, if your research points don't appear after the patch, send me an e-mail and I will look into the situation. If you e-mail me, please include all the information you have regarding this.
kieron
Community Manager,
EVE Online
|
kieron
|
Posted - 2004.08.26 22:31:00 -
[162]
Space Debris, if your research points don't appear after the patch, send me an e-mail and I will look into the situation. If you e-mail me, please include all the information you have regarding this.
kieron
Community Manager,
EVE Online
|
Aitrus
|
Posted - 2004.08.26 23:38:00 -
[163]
Edited by: Aitrus on 26/08/2004 23:39:55
Originally by: MalaMo
Well seems that you never worked in service position as well.
Never ignore person who is paying you a service, find time to help it, find to say sorry somethimes it will work, listen what customer want to say to you.
And very important thin always watch what will you say to customer.. You never know who is that customer maybe that customer is boss daughter :) ... Maybe jurnalist, maybe a ****ed lawyer (:
You said well "Follow the golden rule. Treat other how you expect to be treated, and expect to be treated the same way you treat people." But GM's in this game arnt following that rule well maybe few .
Best regards .. Im off to play BOFH's a bit with my customers
Heh, I work in a service position now. Tech support actually. If a customer treats me with respect, I'm the best person they could talk to. If not, well, it's another matter. I'm not saying I'm rude or anything. In fact, I'm even more polite. Irritatingly polite even. But, I won't bend the rules for a jerk like I normally would. In fact, I'll stick to policy to the letter. "That issue is beyond our scope of support. Please call Microsoft. Thank you for calling XXX"
|
Aitrus
|
Posted - 2004.08.26 23:38:00 -
[164]
Edited by: Aitrus on 26/08/2004 23:39:55
Originally by: MalaMo
Well seems that you never worked in service position as well.
Never ignore person who is paying you a service, find time to help it, find to say sorry somethimes it will work, listen what customer want to say to you.
And very important thin always watch what will you say to customer.. You never know who is that customer maybe that customer is boss daughter :) ... Maybe jurnalist, maybe a ****ed lawyer (:
You said well "Follow the golden rule. Treat other how you expect to be treated, and expect to be treated the same way you treat people." But GM's in this game arnt following that rule well maybe few .
Best regards .. Im off to play BOFH's a bit with my customers
Heh, I work in a service position now. Tech support actually. If a customer treats me with respect, I'm the best person they could talk to. If not, well, it's another matter. I'm not saying I'm rude or anything. In fact, I'm even more polite. Irritatingly polite even. But, I won't bend the rules for a jerk like I normally would. In fact, I'll stick to policy to the letter. "That issue is beyond our scope of support. Please call Microsoft. Thank you for calling XXX"
|
fuze
|
Posted - 2004.08.27 00:17:00 -
[165]
I just hope this single case isn't an exception.
The strict policies developed for sploiters/cheaters/griefers also hurts the ones that have honest complaints.
Things like reboots or nodes dropping, cap bugs, shield booster bugs, corrupt databases, corrupt log files which have nothing to do with players or GM. Those issues should be reevaluated to see if any revisions for the policies used by GM would be wise to implement.
___________________________
Favorite bumpersticker of the month:
My head hurts! |
fuze
|
Posted - 2004.08.27 00:17:00 -
[166]
I just hope this single case isn't an exception.
The strict policies developed for sploiters/cheaters/griefers also hurts the ones that have honest complaints.
Things like reboots or nodes dropping, cap bugs, shield booster bugs, corrupt databases, corrupt log files which have nothing to do with players or GM. Those issues should be reevaluated to see if any revisions for the policies used by GM would be wise to implement.
___________________________
Favorite bumpersticker of the month:
My head hurts! |
Fuse
|
Posted - 2004.08.27 02:47:00 -
[167]
Originally by: Stoop
If it makes you feel better a corp mate left the game because he lost his cloaking frigates.
Warped to a gate cloaked, approached gate cloaked. When in jumping range uncloacked to jump.
Stargate jump in progress showed 3 times on the screen. The NPCs killed him. 200 mil down the drains. Logs to prove it, but guess what, those logs that get saved your computer arent even worth submitting. They dont accept it. And apparently for some reason people jumping thru gates is not logged server side? or people being destroyed? Anyways, He quit after 1 year and 2-3 months of playing.
Precisely the reason I am not wasting 200 million on a frigate. What is the point of a 200 million isk item if you can just loose it in one stupid incident? Makes this part of the game ridiculous. Tech 2 sucks.
0.o It's not you... no wait it is you. |
Fuse
|
Posted - 2004.08.27 02:47:00 -
[168]
Originally by: Stoop
If it makes you feel better a corp mate left the game because he lost his cloaking frigates.
Warped to a gate cloaked, approached gate cloaked. When in jumping range uncloacked to jump.
Stargate jump in progress showed 3 times on the screen. The NPCs killed him. 200 mil down the drains. Logs to prove it, but guess what, those logs that get saved your computer arent even worth submitting. They dont accept it. And apparently for some reason people jumping thru gates is not logged server side? or people being destroyed? Anyways, He quit after 1 year and 2-3 months of playing.
Precisely the reason I am not wasting 200 million on a frigate. What is the point of a 200 million isk item if you can just loose it in one stupid incident? Makes this part of the game ridiculous. Tech 2 sucks.
0.o It's not you... no wait it is you. |
Space Debris
|
Posted - 2004.08.27 14:00:00 -
[169]
Originally by: Aitrus
Reposting this bit of information for the slow... (from the next release candidate patch notes)
Quote:
The issue with research points not being shown by agent show info has been resolved.
IT IS A DISPLAY BUG.
After next patch, if you don't have any RP, re-petition.
NO IT WAS NOT !! MMMMKAY
They have stated it was broken and that its fixed and I have to talk to him again to start afresh ie I have NO research ongoing anymore due to their 'fix'.
On the plus side there does seem to be some progress starting and I now have a little more optimism I may get some form of deserved compensation. I will not discuss details of result through respect for forum rules etc but will indicate whether it was postive or negative , of that I assure you.
Thanks again for the kind words of support
The face of a child can say it all, especially the mouth part of the face
|
Space Debris
|
Posted - 2004.08.27 14:00:00 -
[170]
Originally by: Aitrus
Reposting this bit of information for the slow... (from the next release candidate patch notes)
Quote:
The issue with research points not being shown by agent show info has been resolved.
IT IS A DISPLAY BUG.
After next patch, if you don't have any RP, re-petition.
NO IT WAS NOT !! MMMMKAY
They have stated it was broken and that its fixed and I have to talk to him again to start afresh ie I have NO research ongoing anymore due to their 'fix'.
On the plus side there does seem to be some progress starting and I now have a little more optimism I may get some form of deserved compensation. I will not discuss details of result through respect for forum rules etc but will indicate whether it was postive or negative , of that I assure you.
Thanks again for the kind words of support
The face of a child can say it all, especially the mouth part of the face
|
Space Debris
|
Posted - 2004.08.27 14:03:00 -
[171]
Edited by: Space Debris on 27/08/2004 14:05:22
And Kieron thankyou very much for your words, however its almost certainly been confirmed as not being a display bug because whatever 'fix' was performed upon first enquiry has totally reset my agent and therefore lost anything I was doing.
I was told I would have to start again hence me certainly not letting this lie.
The face of a child can say it all, especially the mouth part of the face
|
Space Debris
|
Posted - 2004.08.27 14:03:00 -
[172]
Edited by: Space Debris on 27/08/2004 14:05:22
And Kieron thankyou very much for your words, however its almost certainly been confirmed as not being a display bug because whatever 'fix' was performed upon first enquiry has totally reset my agent and therefore lost anything I was doing.
I was told I would have to start again hence me certainly not letting this lie.
The face of a child can say it all, especially the mouth part of the face
|
T'el'Alana Luathin
|
Posted - 2004.08.27 15:28:00 -
[173]
5 months of work down the drain..
Strange that no one has asked for your stuff when you go, cause it's a pretty hefty fall and no one would expect you to pick up the pieces and continue where you left off.
I'd say you'd have to be a pretty dedicated EVE-er to pick up the pieces and continue.. To realise that **** happens, that you got caught in a bug which wound up on itself, and perhaps if you would have noticed earlier wouldn't have been this bad.. I mean sh!t.. I don't know if I could go on.. well I could, but that's because I look on the bright side of EVE-life.
Think about it, if you can't imagine going back to RP-ing with an agent, then don't, go pirating and podding nubs and cackle at their whining on the forums, the most average guy has turned into the worst monster by a downfall such as this one, spread that evilness around mate (look at batman and the joker for instance).. Or use this opportunity to grab a better agent, you probably deserve it.
What will you do if they can't reimburse you of your RPs? And can I have your stuff when you go?
T.
--
always look on the bright side of the cloning facility. |
T'el'Alana Luathin
|
Posted - 2004.08.27 15:28:00 -
[174]
5 months of work down the drain..
Strange that no one has asked for your stuff when you go, cause it's a pretty hefty fall and no one would expect you to pick up the pieces and continue where you left off.
I'd say you'd have to be a pretty dedicated EVE-er to pick up the pieces and continue.. To realise that **** happens, that you got caught in a bug which wound up on itself, and perhaps if you would have noticed earlier wouldn't have been this bad.. I mean sh!t.. I don't know if I could go on.. well I could, but that's because I look on the bright side of EVE-life.
Think about it, if you can't imagine going back to RP-ing with an agent, then don't, go pirating and podding nubs and cackle at their whining on the forums, the most average guy has turned into the worst monster by a downfall such as this one, spread that evilness around mate (look at batman and the joker for instance).. Or use this opportunity to grab a better agent, you probably deserve it.
What will you do if they can't reimburse you of your RPs? And can I have your stuff when you go?
T.
--
always look on the bright side of the cloning facility. |
Ulendar
|
Posted - 2004.08.27 17:26:00 -
[175]
Edited by: Ulendar on 27/08/2004 17:32:21
'no talking about mods decision to roll over on you for no reason'
'no quoting mods, not even to prove they rolled over on you for no reason'
'no discussing of stuff in locked threads, not even if locked for no reason or above mentioned reason'
'no ranting, flaming, bashing, complaining, constructive complaining!'
'no talking about anything but EVE'
Seriously...if you want to have a discussion which is not censored to fit shiny happy EVE policy then you can't post here!
Please move along and think happy EVE thoughts! 
Edit: As usual Kieron jumps in to save the day! They should take Kierons genes and use them to genetically engineer GM's... That would prolly help the CS problem =P
Originally by: cashman
It's time for Eris to get a clue. CCP should make a statement about this.
It's the exact same things as what Zombie did, you may not attack in "safe-areas" (empire/within sentry range) without loosing your ship.
|
Ulendar
|
Posted - 2004.08.27 17:26:00 -
[176]
Edited by: Ulendar on 27/08/2004 17:32:21
'no talking about mods decision to roll over on you for no reason'
'no quoting mods, not even to prove they rolled over on you for no reason'
'no discussing of stuff in locked threads, not even if locked for no reason or above mentioned reason'
'no ranting, flaming, bashing, complaining, constructive complaining!'
'no talking about anything but EVE'
Seriously...if you want to have a discussion which is not censored to fit shiny happy EVE policy then you can't post here!
Please move along and think happy EVE thoughts!
Edit: As usual Kieron jumps in to save the day! They should take Kierons genes and use them to genetically engineer GM's... That would prolly help the CS problem =P
Originally by: cashman
It's time for Eris to get a clue. CCP should make a statement about this.
It's the exact same things as what Zombie did, you may not attack in "safe-areas" (empire/within sentry range) without loosing your ship.
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