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Thread Statistics | Show CCP posts - 0 post(s) |
JitaPriceChecker2
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Posted - 2009.08.21 20:38:00 -
[331]
This is to much.
My last petition was mentioning static wormhole.
The GM didnt have a f****** clue what i am reffering too.
They said that there are no static wormholes !. Like wormhole form inside are random right ? RIGHT ?.
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Mashashige
Minmatar
Eternal Perseverance Flight School
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Posted - 2009.08.22 16:11:00 -
[332]
Bumping an important topic.
Also, I think that after spanning over 40 pages (last thread and this one) and over 1k player support replies CCP should take 10 minutes to post a GM/Dev response. However much CCP would like to keep the Status quo, I will not allow this issue to be swept under the rug - this is a real part of the service we pay for as players, as much as we pay for the hardware and the dev teams. We deserve a WORKING support system! And we DESERVE a reply to this thread, even if it is a plain acknowledgement that the issue at hand is being reviewed.
I think CCP is mistakenly believing that this issue is not important enough, and that we will forget about it in a month or so - I say they are wrong, and that PAYING CUSTOMERS will demand the full service they are paying for. So what will it be CCP - will you ignore us again? Lock this thread? or maybe grow some balls and face the issue, even if its to say that you wont change the system?
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"Never underestimate the power of human stupidity." |
Sun Clausewitz
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Posted - 2009.08.24 17:23:00 -
[333]
Poasting on page eleventy-two to keep this topic high on the food charts
Pick Three:
Caldari/PVP/Solo/Success |
Lee Dalton
Noir.
Noir. Mercenary Group
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Posted - 2009.08.24 21:00:00 -
[334]
One time I had implants that I couldn't repackage and sell on the market. The GM response was that the implants had been "used before", and therefore couldn't be sold. 
***
You're only as good as your last fight. |
Soulspatch
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Posted - 2009.08.25 10:22:00 -
[335]
I had one bugged gun battery on my POS that I could not unanchor because it showed a crystal with 0 charges that I could not remove, clearly a bug. What to do? Partition GM's to fix it. GM's fixed the gun by removing the charge for me, sweet not problem I can finally unanchor this gun battery and reanchor it where I want it. This took almost to a week and a half for the GM's to get round to fixing.
Problem? In order to to fix the problem gun battery, the GM's emptied every single crystal storage bay on my all gun batteries. The GM's of course did not put the crystals back, they did not even put them in the hanger array on the POS, they did not even tell me they had taken all my crystals!!! The GM's are saying that they are unable to put the crystals back in the storage bays (policy). The GM's say they can not give them back to me, the logs do not show that I placed the crystals in the batteries. They say they can only give them to the corp CEO, who is seldom online. So far this has taken 5-6 weeks to get to this point and I still don't have my crystals back.
4 days ago, I asked for a senior GM to resolve this. I got another low level GM who I had to explain everything to. Today he finally asked me if I would like to take this further and have a senior GM look into it, duh, thats what I asked for 4 days ago. These guys don't know what they are doing and they do not read the partitions. There seems to be no guide or real rules for them to follow.
It is crap that a bug fix disadvange a player. I've lost a lot of crystals and my POS has been left in a weakened state due to no ammo reserve's. CCP stole my crystals and will not put them back where they got them from. Complete incompetence on the part of the GM's.
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Valanan
Merch Industrial
GoonSwarm
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Posted - 2009.08.25 11:24:00 -
[336]
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Hoo Is
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Posted - 2009.08.25 17:09:00 -
[337]
 Originally by: Valanan
Even DevSwarm approves
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a reply which adds nothing to a thread or results in a thread being bumped with no new discussion worthy content is considered spam and as such warrants a forum ban |
Mashashige
Minmatar
Eternal Perseverance
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Posted - 2009.08.27 22:44:00 -
[338]
Bump.
Almost a month since this has started, and still no response at all from CCP. I'm starting to wonder if this is all a waste of time, as this whole sub-forum and the CSM. Is it really that hard to get a Dev/GM/rep to post anything, even if its damage control?
Also, I finally gave CCP another chance and petitioned a ship loss that happened due to docking mechanics being bull**** as usual. The petition (and another different one) have been "open" for 6 days now with no response at all- but then again, I've had a friend wait for a carrier to be reimbursed for a month, so I'll prob still be waiting till the new CSM gets elected next year  
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"Never underestimate the power of human stupidity." |
Roemy Schneider
Vanishing Point.
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Posted - 2009.08.28 10:12:00 -
[339]
Edited by: Roemy Schneider on 28/08/2009 10:12:39
supporting and tiny bit of improvement - i hope this includes BugHunters aswell
reading comprehension is at an all time low and ritalin wont help there.
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putting the gist back into logistics |
Mashashige
Minmatar
Eternal Perseverance
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Posted - 2009.08.28 22:06:00 -
[340]
Bump.
Never gonna give you up.
=======================================
"Never underestimate the power of human stupidity." |
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Stil Harkonnen
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Posted - 2009.08.28 22:44:00 -
[341]
never gonna let you down.
read through some of the stories in here, and am once again posting here to add my support.
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Mr Intel
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Posted - 2009.08.29 05:31:00 -
[342]
Support to this thread, even if a month or 2 late 
Ive never personally had a problem with any GM's, due to the fact that ive only ever petitioned once, which was a bug in the modules, and the GM that responded handled everything quickly and professionally. Forget his name, but hats off to him 
Ideas i liked were Hiring more GM's, which would lift the load on the overtaxed petition system. Also i like the idea of testing GM knowledge and competency, as it is always nice to have the person able to fix my problems to actually know what im talking about. An internal testing/investigation team of CCP or senior GM personel could help root out a few of the "bad apples" that people seem to have trouble with.
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Gilbert Savonnawong
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Posted - 2009.08.29 15:47:00 -
[343]
Guess what, another dissatisfied customer here. Just for the thrill, the case where CCP conclusively lost me was a login issue that took weeks to investigate and involved mocking me with an answer containing instructions "if the petition was created ingame". (TBH I finally dicovered that the cause of problem was a stealth virus in my computer, but that does not change the fact that CCP support was outreagous and provided not simple zero, but negative help.)
Now to contribute to the thread. If you want to do something about the situation but - understandably - are not willing to assume the burden of taking legal steps against CCP, consider what i did.
1. I decided not to pay a single penny to CCP until the service is considerably improved. That means I sustain my subsrciption via GTC and PLEX purchases (want to stress that from legal sources only) - if i run out of ISK before the customer service issue is solved, then by-by Eve.
2. I also made sure that my friends who are potential customers are aware of the situation and wont even consider to pay a penny - as long as the problem persists.
3. I enacted a zero tolerance policy towards petition mishandling. In the future, any single time my petition is not treated as it should be, I post an article on my experience in a game mag or other place on the web where it can reach the gaming community.
4. Plus, I will address the GM in question in as a harsh and degrading way as it is possible within the scope of a civilized conversation.
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Gilbert Savonnawong
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Posted - 2009.08.29 16:25:00 -
[344]
Let me add a speculation on what will happen. It is entirely true that corporations spend as little on consumer support as possible. However CCP probably spends less than possible (or just the managers are utterly incompetent and/or undermotivated), and as a consequence its support department is easily the worst in the industry. This already limits costumer acquisition (also contributes to erosion of existing customer base, but that effect is minimal, so far), finally nullifying the profitability of Eve and thus killing the game. My guess is, the top management wont notice the scope of the prolem until it is too late, and then they will decide to squeeze out as much profit from Eve in the little time reamining, as possible. This will involve finally sacking the current service team, only to replace them with an even cheaper and even worse cadre.
One more note on historical comparison. I live in a country that was under (unofficial) Russian occupation and ruled by a puppet goverment during the communist era. Almost all of the official corpses - army, police, burocrats, etc. - developed a very characteristic pattern of behaviour (locally called "protecting the honour of the uniform") that included total denial of any problem, uncondicional support of any member of the corp despite the most excessive error or abuse committed, and suppression of critical voices.
When CCP employees only notice forum threads like this one to close them, but make a big point not to write even a single reply, harrass ppl who dare to voice their dissatisfaction (see one reported case in this thread), or higher level GMs concur with the obviously stupid actions of lower level ones, that reeks of the odour of the same behaviour. Dear GMs, if you read this, learn from history for your own sake, this has spectacularly proven to be a self-destructive attitude.
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ShadowGod56
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Posted - 2009.08.29 17:53:00 -
[345]
supported
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shuckstar
Hauling hogs
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Posted - 2009.08.29 19:32:00 -
[346]
Supported and IBTL 
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H0nkifyouloveafghanistan
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Posted - 2009.08.30 07:21:00 -
[347]
supported, tired of getting crappy responses with the GM department and/or have the issue ignored
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Vuk Lau
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Posted - 2009.08.30 07:58:00 -
[348]
NEVER STOP SUPPORTING!!!!
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fuze
Gallente
Quam Singulari
Cult of War
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Posted - 2009.08.31 09:22:00 -
[349]
How about a petition I filed 3+ months ago and got this email said it was closed.
That petition isn't in my list of previous petitions so its simply removed.
What gives?
Haven't got the faintest clue why and what happened but I do know players have to keep indicating CCP's customer service still can be improved on.
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Mashashige
Minmatar
Eternal Perseverance
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Posted - 2009.09.01 09:43:00 -
[350]
BUMP.
At first I was afraid
I was petrified
Kept thinking I could never live
Without you by my side.
But then I spent so many nights
Thinking how you did me wrong
And I grew strong
And I learned how to get along...
=======================================
"Never underestimate the power of human stupidity." |
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Tomarix Vindigo
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Posted - 2009.09.01 11:26:00 -
[351]
I just deleted a petition after three full days without any reaction from the team. I think those GMs are all on vacation.
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Mining Smurf
Shadow Veil Industrial
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Posted - 2009.09.01 21:44:00 -
[352]
Having experienced the failure first hand of the petition/GM "support" system over a possibly hacked account, I wholeheartedly support this.
MS
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Garok Nor
Blueprint Haus
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Posted - 2009.09.02 03:54:00 -
[353]
-------------------------------------------------
Items posted by me are in no way a reflection of the policies and/or opinions of my corporation or alliance. {though they maybe really ought to be} |
Juicy Gossip
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Posted - 2009.09.08 21:02:00 -
[354]
Bumping and supporting.
GM incompetence is a major issue.
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Bfoster
The Python Cartel.
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Posted - 2009.09.09 15:13:00 -
[355]
Bump..
------------
My Killboard- The Python Cartel |
The Optician
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Posted - 2009.09.09 15:46:00 -
[356]
sounds good
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Apple Boy
Viper Squad
Triumvirate.
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Posted - 2009.09.09 19:42:00 -
[357]
another suggestion, start a document on the wiki with some of the lesser known, but frequently petitioned, game mechanics so people know how things are supposed to work. For example, I thought that if you logout without aggro that you can't get a 15 minute aggro timer, but if you light a cyno and logout without aggro and a minute passes and you're killed, your pod is given a 15 minute aggro timer and apparently this is an intended game mechanic. Considering that this is contrary to what many thought about aggression timers, it's something worth letting other players know. (Also, it's buggy, this leads to a cyno that never dies until downtime and your spawning in your medical station, but you still keep your clone which is awesome when you have a ton of skillpoints)
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Crotch Goblin
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Posted - 2009.09.15 23:57:00 -
[358]
bump
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Holy Wanderer
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Posted - 2009.09.16 05:15:00 -
[359]
/support
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Marquis Dean
Deep Core Mining Inc.
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Posted - 2009.09.16 11:07:00 -
[360]
Total incompetents. Waiting TWO weeks for a reply to a petition just doesn't fit in the "customer service" accepted definition.
Start investing some cash in a ****ing call center *****s. So we could get instant telephone support. EVEN AMERICA ONLINE HAS CALL CENTERS.
Oh wait. These guys are way lower in terms of KPI (Key Performance Index). Not mentioning customer satisfaction because there is none. There is only disappointment. |
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