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Thread Statistics | Show CCP posts - 0 post(s) |
sonn tzu
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Posted - 2009.08.04 18:27:00 -
[61]
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Lauriers
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Posted - 2009.08.04 18:27:00 -
[62]
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Dee Tee
4S Corporation Morsus Mihi
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Posted - 2009.08.04 18:27:00 -
[63]
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Tamtel Skreej
Oberon Incorporated Morsus Mihi
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Posted - 2009.08.04 18:31:00 -
[64]
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Giliascal
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Posted - 2009.08.04 18:31:00 -
[65]
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Clam Spunj
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Posted - 2009.08.04 18:31:00 -
[66]
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General Madine
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Posted - 2009.08.04 18:32:00 -
[67]
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JohnDoe Lee
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Posted - 2009.08.04 18:32:00 -
[68]
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Talinthi
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Posted - 2009.08.04 18:32:00 -
[69]
Edited by: Talinthi on 04/08/2009 18:32:12
Originally by: Moon Dogg
People are stating that we don't know enough about that GM and petition system to formulate an educated response, and they are probably right. My ideas are from the viewpoint of a very "barebones" approach to customer service.
I agree that we don't know enough about the actual process to make useful comments on how to improve it. but that being said I think one of the big problems is gms not reading all the way through some petitions. I personally have never had any problems with the way petitions work and have had the majority of petitions i write turn out in my favor(I've had 3-4 ships replaced by ccp over the past 2 years) and I believe the way their ship reimbursement works relatively well as long as there was an actual problem with the game. That being said the only complaint I have on the way the petition program works right now is the TIME involved. I petitioned to get my ship and implants back after losing ship/pod to the gate jump desynch bug I got the implants and ship back(minus dropped modules) but it took a MONTH to get this straightened out. Now I can understand that there were probably thousands of similar petitions but 4 weeks for completion of a simple bug related problem is too long. changes need to be made to the petition process to not only have more informed gms responding to petitions but also to decrease the time involved in resolving the petitions.
well thats just my 2 cents hope people take the time to read it and sorry for the wall of text
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Commander Bacara
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Posted - 2009.08.04 18:33:00 -
[70]
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Adrathis Beta
Oberon Incorporated Morsus Mihi
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Posted - 2009.08.04 18:34:00 -
[71]
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Zanthar Eos
hirr
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Posted - 2009.08.04 18:34:00 -
[72]
I second this
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Gabriel Virtus
hirr
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Posted - 2009.08.04 18:34:00 -
[73]
I have lost most trust in GMs. I have to escalate everything in order to be dealt with fairly. If I get one more answer that states "our logs show nothing" I am going to scream.
I understand the workload, but CCP should understand my subscription fee. When game mechanics fail (like the do quite frequently in EVE), there needs to be a dedicated and understanding GM corps to pick up the peices and offer help.
I have run into GMs that were very professional and I appreciate this. I just wish it was the majority instead of the minority.
-GV
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Migal
Joy Division
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Posted - 2009.08.04 18:40:00 -
[74]
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Aurora Spacefarer
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Posted - 2009.08.04 18:41:00 -
[75]
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Georgiy Rostisla
The Arrow Project Morsus Mihi
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Posted - 2009.08.04 18:42:00 -
[76]
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Romlus Jr
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Posted - 2009.08.04 18:45:00 -
[77]
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Kiora Evon
The X-Trading Company RAZOR Alliance
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Posted - 2009.08.04 18:47:00 -
[78]
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Iss Hogai
hirr Morsus Mihi
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Posted - 2009.08.04 18:48:00 -
[79]
--- In the end, everything is grey... Pilot of the Griffin of DOOM |
ElvenLord
4S Corporation Morsus Mihi
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Posted - 2009.08.04 18:56:00 -
[80]
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Lady Ann
4S Corporation Morsus Mihi
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Posted - 2009.08.04 18:56:00 -
[81]
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Lord Iluvatar
4S Corporation
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Posted - 2009.08.04 18:56:00 -
[82]
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Bloodhands
hirr Morsus Mihi
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Posted - 2009.08.04 18:56:00 -
[83]
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ElvenLady
Elf industries
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Posted - 2009.08.04 18:56:00 -
[84]
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KUNG'FU BOSANAC
Morsus Mihi
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Posted - 2009.08.04 18:57:00 -
[85]
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Alex SOKOLOFF
4S Corporation Morsus Mihi
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Posted - 2009.08.04 18:57:00 -
[86]
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LordElven
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Posted - 2009.08.04 18:57:00 -
[87]
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Jaquen H'gar
Mothers of EVE
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Posted - 2009.08.04 18:58:00 -
[88]
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Dark Alex
4S Corporation Morsus Mihi
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Posted - 2009.08.04 18:58:00 -
[89]
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ED209
Science Experts
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Posted - 2009.08.04 18:58:00 -
[90]
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