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Fechura
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Posted - 2009.09.16 11:23:00 -
[361]
Edited by: Fechura on 16/09/2009 11:23:29
Edited by: Fechura on 16/09/2009 11:23:13
Whats about BugHunter team?
I got a bug (ID 82646) reported 2009.07.30 22:11:04, and still it is not filtered.
1,5 month for a bug checking?
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Skandrannon22
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Posted - 2009.09.16 18:25:00 -
[362]
While most of my dealings with petitions have been just fine, a corp member just had to wait about 2-3 weeks for a hacking issue.
What did CCP do after he reported the hacking?
Instant Ban.
Now he can't post on forums.
He made another account, contacted the GM, banned again.
W
T
F
?
!
one
1
!
Why? Why does it take weeks to resolve a hacking issue?
Why does the user get absolutely no contact at all during this time except for being banned, or the eventual resolution.
What was done for the user about their 2-3 weeks of lost training time?
Not a damn thing.
What did they get for their multiple lost ships/isk/mods.
Right about just enough to buy them back.
We all play this game, you know training time cannot be replaced with much else.
Why does it take soo long to track a hacking?
I also support a cleaner / clearer communication process, so we know whats going on while our accounts are banned/not working.
-Skan
PS. Why does this game have no phone support?
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Red Thunder
tr0pa de elite
Triumvirate.
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Posted - 2009.09.16 19:58:00 -
[363]
It just took me about 15 replies to a petition and one escelation over a period of a month for one out of four GMs to realise that there is more than 15 minutes between 16:50 and 17:07 and reimburse me -_-
Eagles may soar, but weasels dont get sucked into jet engines |
Johnster
Caldari
Resurrection
Gentlemen's Club
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Posted - 2009.09.17 13:36:00 -
[364]
I think this is missing the main issue.
Join one of those alliances filled with GM's (I will not mention names) and i'm sure your petitions will be answered much faster.
You and your alliance will adapt to service us. Resistance is futile.
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GavinCapacitor
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Posted - 2009.09.17 18:35:00 -
[365]
Supporting OP as I have had several petitions where the GM clearly did not even read what I wrote (as in would suggest something I said I did in the first post). I don't even petition stuff anymore - like when that unexpected downtime happened, i had about 1/2 a mining mission done, and when I got enough stuff the site wasn't mined out so I couldn't complete the mission. I just mined the rest of it because I didn't want to deal with a petition.
Also, this is probably old, but one day I was reading the stuff on how BoB was cheating and how they treated (banned) the guy that exposed it. It made me sad.
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Jason Edwards
Internet Tough Guy
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Posted - 2009.09.19 05:40:00 -
[366]
Ok so I was in leadership for running a 0.0 alliance. I have had lots of dealing with lots of people.
I'd heard lots of stuff about the GMs. I've made lots of petitions. Generally speaking they have been good and straight forward afaik. 9/10 have led to "we will close this now and do what we do" So I cant exactly verify anything.
I have heard massive amounts of improper punishments being placed on players.
Friend who generally trades... got gagged for 24 hours. At around the 25 hour mark... the gm responds saying it was totally inappropriate to gag him and that he will then ungag him... but the gag had already been run out anyway. So he got entirely punished for doing nothing wrong.
There are many other situations where gms give bad information... for example. I have >5.0 sec status. Someone sees this and petitions to find out how to do it. Without asking me. Gm responds that it's impossible to have over 5.0 sec as that's the limit. That anyone who has over 5.0 would have to be a GM or an exploiter. The person who originally made the petition probably didnt drop my name but said person. Then when I got labelled exploiter. He contacts me saying im an exploiter and he's getting me banned. The result wasnt very good.
Despite all this. I still hadnt lost hope in the GMs.
Just now broke that for me. I was on sisi... but the cancer levels of sisi are at such high levels. So I start playing red faction guerilla. That starts crapping out. So I get into eve. I post in 1 channel and only 1 channel. "jitabros pc kronos" iow someone in jita pricecheck kronos. I never did get a response. 45 mins later I get global account gagged for the reason of "Because Jason Edwards"
this exact thing has happened to so many other people now. Gagged for no valid reason.
Something has to be done to fix this situation.
Allow public publishing of GM/CCP convos I think will be the first step toward this tbh.
You may not publish private communications from CCP, their agents or representatives or EVE Online volunteers without authorization.
This should change. It is without a doubt the cause of such a fog of war of the issue.
I think the system has become so poisoned that many people are making bad petitons in protest of the situation... which is what leads to so many more issues.
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To make a megathron from scratch, you must first invent the eve universe.
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Life sucks and then you get podded. |
Crotch Goblin
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Posted - 2009.09.22 23:06:00 -
[367]
Bump, because I'm still dealing with a petition that should have ended weeks ago and won't due to the ignorance and lack of knowledge from GM's. Get a ****ing clue or don't attempt to do a job you aren't capable of. Stop the robot responses. Stop talking to people that have far superior game knowledge than you like their idiots. Get with the program or get the **** out.
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Lord Kazuhiro
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Posted - 2009.09.23 05:14:00 -
[368]
Supported. Still have yet to get even a response from GM's/support on two problems. It has now been "THREE MONTHS" and two follow up messages/petitions each later. The support department for this game is easily on the top 5 worst of all time for any game. You know this when getting on a plane and flying to the company in a foreign country to talk in person to a GM is considerably faster and more reliable than e-mail and petitions.
My solution is start monitoring them and begin a mass firing of the lousy ones, (By my experiences, close to 80% of them. As I also figure there are only 4 or 5 total.)
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Tozmeister
Digital Fury Corporation
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Posted - 2009.09.23 20:26:00 -
[369]
supported
+++????+++Out of Cheese Error. Redo From Start+++
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Argonis Valentio
Senex Legio
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Posted - 2009.09.24 08:56:00 -
[370]
I support this however doubt it will get past CSM and if it goes that far, past CCP.
This is more of an issue of sales rather than game-play. If such a problem existed, which it does, then it should have been addressed several years back when this was occurring. CCP has the add a response for why your leaving EVE Online as a customer. If it was due to this reason then you should have ticked the button which says, "Customer Support lacks Year 5 education" button.
With that said, here are a few more things CCP SHOULD do:
- Disclose ALL petitions to the public in an archive
- Allow GM's to be more flexible in their decisions based on the ETHICAL thing to do
- Actually pay attention to the RATING SYSTEM...I've given 0's for all but one petition
- Actually pay attention to why your losing customers
- Allow volunteers to assist in the process for low-moderate complaints (i.e. reimbursements of less than 5m etc)
- Fix the issue before actually moving to another petition - petitions should take no more than a day to fix, not 1 week...
Furthermore since it's impractical to have CSM decide this due to the complexity and amount of work that should be done to this on a regular basis this should be solely placed in the hands of a CCP employee or form a committee solely to deal with petition rules & policies.
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