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Thread Statistics | Show CCP posts - 0 post(s) |
cyberdistortion
Macabre Votum
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Posted - 2009.08.05 21:14:00 -
[241]
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Tasha Voronina
Caldari Navy Reserve Force
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Posted - 2009.08.05 21:54:00 -
[242]
Seeing how the "other" thread got locked and this one sums the points up quite nicely, here goes my support.
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Sig will be updated shortly |
Vrana
Cry Me A River Inc.
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Posted - 2009.08.05 22:04:00 -
[243]
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MasterOfTheNight
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Posted - 2009.08.05 23:18:00 -
[244]
Supported, again...
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Malekan
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Posted - 2009.08.06 00:47:00 -
[245]
Got to support this as well.
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Flash Ahhhahhhhh
Temples of Syrinx
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Posted - 2009.08.06 01:28:00 -
[246]
Edited by: Flash Ahhhahhhhh on 06/08/2009 01:28:35
CCP ... THINK ... how does it look if you attempt to supress people speaking about the way you handle stuff ... seriously ... THINK!
<<<<>>>>
He'll save every one of us |
Stublick Hunt
Prince's of the Universe
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Posted - 2009.08.06 01:30:00 -
[247]
 Originally by: Flash Ahhhahhhhh
Edited by: Flash Ahhhahhhhh on 06/08/2009 01:28:35
CCP ... THINK ... how does it look if you attempt to supress people speaking about the way you handle stuff ... seriously ... THINK!
Such wisdom from someone who only has 14 hours to save the earth :D
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Butternut Squash
Macabre Votum
Morsus Mihi
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Posted - 2009.08.06 01:31:00 -
[248]
Because ... If we don't say no, CCP will assume we mean yes.
I am jealous of my wife ... she already has a titan :) |
Drake Draconis
Shadow Cadre
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Posted - 2009.08.06 01:33:00 -
[249]
Edited by: Drake Draconis on 06/08/2009 01:33:48
Surprise surprise... here I was thinking this thread and the one before this was stupid... emo rage...nothing but a waste of time.
I've never had a problem... until recently.
About 2 weeks ago I had a strange skill queue glitch on me.... I didn't notice because I was just pew pew pew'ing and then I saw it frozen on completing a skill for an hour.
So I report it... and they say I lost 58 to 59 minutes of training (big wup right?).
So I go.. ok... uh.. that's not good.. can I have it back?
They say yes... I say sure.. put it there (points to skill queue)
nope.. won't work there.
I say.. put it there then (points at skill list)
OH we can't do that.. has to be in a skill with exactly same amount of time you lost and must not be training and most not be in the queue.
I just lost it there and said frak it... told them they can keep it and flunked the rating.
Whats happened to the stellar GM service people? Seriously?
Sorry... but my pitchfork is gonna get added to this stack.
Here here!
PS: Seriously.. its just a measily 59 minutes and they couldn't shove it into a skill at random or nudge along my queue? WTH?!
=========================
CEO of Shadow Cadre
http://www.shadowcadre.com
========================= |
Saju Somtaaw
Kiowa Tribe
MagiTech Corp
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Posted - 2009.08.06 03:45:00 -
[250]
All I've ever had to petition are ISK spammers, and they've all been c&p replies. Though I agree we need some transparency here, if they're worried about privacy don't release the char names, but the GMs "GM Whatever" should be available with their start date, so we can have an idea of how much experience they have, maybe even the month and year of their oldest normal character-no name, just that it was made in January 2005 for example.
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Devs Sign Here; GMs and ISD welcome to :) |
Zulu Cain
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Posted - 2009.08.06 04:06:00 -
[251]
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Kytanos Termek
Darkstorm Command
Ethereal Dawn
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Posted - 2009.08.06 05:31:00 -
[252]
What competence?
Fully supported.
(200 supports out of 250 in less than 7 days?, This is going good)
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Terra Mikael
Private Nuisance
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Posted - 2009.08.06 06:07:00 -
[253]
Originally by: Drake Draconis
Edited by: Drake Draconis on 06/08/2009 01:33:48
Surprise surprise... here I was thinking this thread and the one before this was stupid... emo rage...nothing but a waste of time.
Indeed...
________________________________
Originally by: Lone Gunman
Yes overpowered would be giving a ship with the Covert ops cloak the ability to fire say..Torpedos, now that would be overpowered. But CCP would |
pc dude
Ghosts of Ragnarok
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Posted - 2009.08.06 06:32:00 -
[254]
i think this thread is mostly just a list of people who shall not be getting any petition requests granted any time soon =p
<3 ccp
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KhumChe
Republic Military School
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Posted - 2009.08.06 07:31:00 -
[255]
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Valator Uel
N'Th'Rack Squadron
Tau Ceti Federation
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Posted - 2009.08.06 11:12:00 -
[256]
Totally supported!
Quote:
Aya > Hostile tcf gang coming to h-pa
Deva Blackfire > ships?
Ralarina > Yes, in ships
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Franga
NQX Innovations
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Posted - 2009.08.06 12:13:00 -
[257]
Edited by: Franga on 06/08/2009 12:14:26
Supporting this. Lower level or 'first port of call' GMs generally seem to lack any idea or just DO NOT READ the petitions. Often replies have nothing to do with what you're petitioning about or are so vague and general you can almost envisage them going with a 'cut and paste' reply.
_____________________________
Please resize sig to a file size no greater than 24000 bytes - Mitnal |
Milo Caman
Ghost Festival
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Posted - 2009.08.06 12:17:00 -
[258]
Been an issue for a very long time. Something really needs to be done about it.
Out of Sinq |
Aegaeonos
Thundercats
RAZOR Alliance
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Posted - 2009.08.06 16:53:00 -
[259]
------------------------------------------------
Only the Dead see the End of War -PLATO
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Melgur
4S Corporation
Morsus Mihi
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Posted - 2009.08.06 18:27:00 -
[260]
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Blutekinder
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Posted - 2009.08.07 06:17:00 -
[261]
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RX 700
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Posted - 2009.08.07 11:40:00 -
[262]
Edited by: RX 700 on 07/08/2009 11:40:45
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DerHund Erste
Macabre Votum
Morsus Mihi
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Posted - 2009.08.07 11:47:00 -
[263]
Quote:
Suggested solutions: 1. Revisiting the GM hiring policy, including a test (?) for game mechanics knowledge 2. Increasing GM count in order to reduce stress on each GM, so we get the feeling of being answered by REAL humans and not a C+P machine 3. Creation of a new method to monitor game mechanics in which logs actually mean something and not just an "go-away" GM answer 4. Creation of a PUBLIC rules and regulations regarding GM do's and dont's, specifically reimbursement. 5. House cleanup by IA department (or creation of one if it doesn't exist) and clearing up all the "rotten apples" . Although there is no public T20 yet, I doubt the GM department is fully clean. (Again, Ill add suggestions as they come from players). As a general note, CCP has two main issues at hand ATM: 1. Lack of a working support for their game 2. Total loss of trust in said support system, to the point of which people saying "don't petition it, it won't make a difference anyhow".
Hits the issue perfectly!
- DerHund |
Syaran
IMPERIAL SENATE
Cool Kids Club
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Posted - 2009.08.07 12:42:00 -
[264]
Edited by: Syaran on 07/08/2009 12:42:52
I've had reasonably positive experiences with the GM's so far, but when I speak in alliance chat and find out that different Gm's cannot even agree on a single issue...something has to be done.
For instance, a reasonably well-known example is the capships in hisec issue. Even though several legal ones are flying about (Chribba's Veldnaught for example), different GM's will tell you different things on the issue.
In any support system, the same question should always receive the same answer. Telling someone no once and yes the next time will create a 'spoiled child' effect where players will keep petitioning until they find a GM that will grant their request/give them the answer they want. They then have a screenshot proof and create a precedent.
So yeah, improvements are a good idea!
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JitaPriceChecker2
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Posted - 2009.08.07 13:59:00 -
[265]
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Paipai Caroo
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Posted - 2009.08.07 15:36:00 -
[266]
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Nova Satar
Annihilate.
Avarice.
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Posted - 2009.08.07 16:14:00 -
[267]
Are you honestly giving CCP "company advice" on how to hire and train it's staff?
Who the **** are you? Do you know ANYTHING?
I hate SKY, but i haven't given them a seminar on who to employ.
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Ariandis
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Posted - 2009.08.07 17:43:00 -
[268]
Edited by: Ariandis on 07/08/2009 17:43:29
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Ragn Azure
The Graduates
Morsus Mihi
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Posted - 2009.08.07 18:10:00 -
[269]
I support this discussion.
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Tawron
Macabre Votum
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Posted - 2009.08.07 18:12:00 -
[270]
About a month and a half ago i was mission running in my paladin i was taking too much damage so i went to warp away. now. i had enough armor to sustain a while but it was getting broken so i wanted to get out and come back in at a better range.
I got the message "you ahve somehow overloaded you cargohold and cant warp" thats not the exact wording but that was the general meaning of it. i checked my cargo i had nearly 1000m3 avail
jettisoned a crystal to see if that needed to reset it for some reason still nothing. long and short of it my paladin got blown up due to a game bug. Now. i dont usualy petition losses. ive lost carriers in sea of lag and been blown up before the grids even loaded but havent petitioned the losses as i knew they were the risks of going into combat.
This one i cant let slide though.
i petitioned it origionally on the
26th of june 2009 at 18:31
29th of june 2009 at 07:45 i got a reply "We are sorry to hear about your ship loss. Unfortunately we are unable to reimburse the ship as our server-side logs do not indicate that a bug/error within the game or a server related problem was the reason for your loss"
I coudlent beleive what i was seeing. I asked for it to be escilated. on the
29th of june 2009 at 13:39
2nd of july 2009 at 00:24
I have escalated your petition and your case will be reviewed by a senior member of our staff as soon as possible.
i wait for a response.
13th july 2009 at 15:10
Hi, Senior GM Retrofire here.
I've checked all logs relevant to this case and after doing so I regrettably must concur with GM Horse's decision. Your loss was due to normal game mechanics and thus we are sadly unable to reimburse.
18th july 2009 (i get off holiday)
i plea my case and reinstate what happened again
21st july 2009
Hi.
If you check your own combat logs for that time you can see that the message was sent, however due to the amount of damage messages being sent to you it disappeared quite quickly so you must have missed it completely.
Best regards,
Senior GM Retrofire
i ask for another escilation
28th july 2009
Hi, senior GM Spiral here.
Thank you for your update.
Before we escalate further, could you please review the logs available to you on your system and give us the exact time stamp and wording of the cargohold message you received?
29th july 2009
i reply i have just looked for the logs and my system dont seem to have any before the date of 11th of july and this petition has been going well over a bloody month now. The customer service i have received has been dispicable. the words i remember were "you have somehow "overflowed? overfilled?" your cargohold" i cant remember much else of the message all i remember is checking my cargo and seeing about 800m3 free i jettisoned something and still nothing.
1st of AUGUST 2009Thank you for your update.
The petition has been forwarded to the lead GMs for review. Please be patient as it can take several days for them to review and respond to your petition.
Best regards,
Senior GM Spiral
EVE Online Customer Support Team
7th of august 2009Hi.
Lead GM Fate here. I apologize for how long this has taken.
I have reviewed your case and I'm afraid that I have come to the same conclusion as the other GMs that have investigated this. Our logs do not show anything out of the ordinary from around the time you lost your ship. Before we can replace any ships, items or ISK we have to be able to fully verify that a server issue or a gameplay bug directly caused the loss. Since there is no way for us to do that here we are going to have to regretfully decline your reimbursement request.
I hope that you'll recover from your loss quickly and that you don't run into any further problems while playing EVE. If you do then please don't hesitate to contact us again. We'll do everything we can to help.
Best Regards,
Lead GM F
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