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DO NOT buy TC's, CCP broke them

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Four Head	Posted - 2009.12.14 21:54:00 - [1] As in another thread in this forum: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1230657 Just thought I'd give people a heads up. Also, if you have extended your time before today with them, they may not have been applied. No response from CCP yet (surprise).
Tease N'Please	Posted - 2009.12.14 22:33:00 - [2] Up to the top. This problem is ongoing and if your account becomes suspended you will be waiting days at least for a response.
Four Head	Posted - 2009.12.15 01:46:00 - [3] bump
Baby Evil	Posted - 2009.12.15 07:07:00 - [4] CCP broke GTC. 2 days and counting of suspended account. Good luck if you try buying one.
Four Head	Posted - 2009.12.15 07:07:00 - [5] hell bump again.
Artasu Esva Imperial Academy	Posted - 2009.12.15 07:12:00 - [6] same problem. still no no answer to my petition.....
Erimisha Minmatar	Posted - 2009.12.15 08:26:00 - [7] Had it happen to me when I bought a 60d GTC yesterday. 30 mins after buying the GTC and paying for it through the account management page I was disconnected and couldn't log back in because my account had 'expired'. First I filed a petition under EVE TIME CODE ISSUES (or whatever useless category similar). After waiting 24h I logged in my other account and filed a STUCK petition linking the thread where I bought the GTC as well as the thread in the Known Issues forum. After 3 hours a CSR corrected the 'Stuck" petition but I've somehow lost 7d on my account. I then deleted my as yet unlooked at time code problem petition.
FoolishMistress	Posted - 2009.12.15 08:37:00 - [8] Same thing just happened to a corp mate Bought Timecard, 30 mins latter Bam Disconnected and i still had 8 days left on a plex... this is a joke.. CCP fix please
Genevieve FishyGiblets	Posted - 2009.12.15 08:51:00 - [9] Bumping this, 3rd day for me since my main was disabled after accepting a GTC through this forum. Still no answer from a gm.
Gallentean Keeper	Posted - 2009.12.15 08:53:00 - [10] Is this true? I was just about to buy a GTC, Everyone have this problem or just some?

Sereya Kalia	Posted - 2009.12.15 08:58:00 - [11] Its true, doesn't seem to be affecting everyone though. For me it was after cancelling a card subscription for my main account & accepting a 60 day code from here, not sure if the script is the same for everyone.
Piasa Phantom Squad	Posted - 2009.12.15 09:39:00 - [12] its buggy as hell. This account is fine , but main account expired within an hour(was paying attention to time) after adding the gtc. guess its random. My mains paid thru March but its expired
Giribaldi	Posted - 2009.12.15 09:46:00 - [13] bumpage
Kaurapa	Posted - 2009.12.15 10:27:00 - [14] wow I would expect ccp to ensure that fixing this bug was top of the list priority. Its taken till dominion 1.03?
Remedist Sly	Posted - 2009.12.15 11:42:00 - [15] Any More news on this issue?
Sejanus Baal	Posted - 2009.12.15 11:48:00 - [16] Edited by: Sejanus Baal on 15/12/2009 11:54:08 Dont stress it too much. You know CCP will fix this and everyone will get there time codes beacuse they pretty much keep a log on everything. I had a few costumers myself saying they never got there time codes but on my side it shows as sold, and when i try to resend it, it says Error: Time code does not exist. *which pretty much means it been activated. All in all, they come back later on and say it went threw, im assuming there is just a big delay some people get hit with. It can range from time you bought the code up to a week id say. Dont get all panicky or worried, i know it must be frustrating for those who cant log in to train skills, but you will get you time code and everything will be ok. Its prolly just another glitch which is expected with "expansion packs and updates". Just give it time, im sure they are working on this problem already, and im sure it will be fixed in no time. As for now you guys posting this up in a time code sales forum is not cool, beacuse not everyone is getting affected. No need to make my sales more difficult to sell then they already are. Post this topic where it counts, like maybe the Help subject. Not to be mean but i can understand why you are posting this here and getting upset, but don't ruin others people game play. $$$ bLinG $$$
aHeRunner	Posted - 2009.12.15 11:55:00 - [17] I've applied 60d a while ago and its extended time correctly for next 2 moths...
FoolishMistress	Posted - 2009.12.15 11:58:00 - [18] I know of 2 people now who have TC there accounts (60 days)to have them turned off. Dosnt seem to effect plex ?
Sereya Kalia	Posted - 2009.12.15 12:05:00 - [19] 3rd day of this shie now, earlier today I tried creating a another stuck petition (to go with the one that a gm had already moved to payment issues bucket without commenting on) taking Erimisha's advice from earlier in this thread about linking the thread for the purchase of the code & the problem itself. Got a form response from GM Nicky within about 5 or 10 mins but the petition was moved to Timecode Issues so not hopeful of it being sorted quick. Basically this is ****** apalling, i'm up to a total of 3 peitions now, 2 with this character & one using the tool on this site. Plus i've sent a very polite email to the support inbox. Getting pretty jaded with the whole thing now.
Keira Stone	Posted - 2009.12.15 12:48:00 - [20] Main Account down too

Festis Caldari	Posted - 2009.12.15 12:58:00 - [21] Confirmed NOT working, account was active for about 10 minutes before it was suspended again.
Piasa Phantom Squad	Posted - 2009.12.15 13:24:00 - [22] ok CCP fix this or at least acknowledge the problem exist. customer service is being needed here
Mobius Amarr The Meat Grinder Dead Terrorists	Posted - 2009.12.15 13:42:00 - [23] This needs fixing it effects some people but those people are losing game and skill training time.. Also are not able to post except with alts etc.. CCP please look into this ASAP.
ChossenFew	Posted - 2009.12.15 13:50:00 - [24] I sold 14 yesterday and all were fine. This seems to be limited to a group of GTC's. In any case, I hope those of you affected get help soon. It's amazing how fast the GM's get on you if you do something wrong yet they are so slow to respond to their own issues. Too bad.
FoolishMistress	Posted - 2009.12.15 14:56:00 - [25] Bump so people realise this could happen to you and you will end up unable to play eve!!
XxSlyxX	Posted - 2009.12.15 15:01:00 - [26] Originally by: Piasa ok CCP fix this or at least acknowledge the problem exist. customer service is being needed here CCP and customer service? Speak english man! we cant understand this jibberish.
Solovej Amarr Viziam	Posted - 2009.12.15 15:22:00 - [27] The problem is real and CCP so far is doing nothing
Novachord	Posted - 2009.12.15 15:48:00 - [28] Originally by: Mobius This needs fixing it effects some people but those people are losing game and skill training time.. Also are not able to post except with alts etc.. CCP please look into this ASAP. Happened to my alt today. GTC lasted 30 seconds, then 'Inactive'. Petitioned and waiting for reply :)
Sable Schroedinger Jericho Fraction The Star Fraction	Posted - 2009.12.15 16:10:00 - [29] Originally by: Solovej The problem is real and CCP so far is doing nothing So because something isn't fixed within seconds of it being reported, means nothing is being done, does it? Get real! This thread hasn't even been open for 24 hours! Yes its really bad, but since real money is involved, its better they take some time and get it right than throw in some quick fix that could just make it worse. As for people filing stuck petitions, grow up! Stuck petitions are answered quickly, because they're easy to deal with. This will be entirely more complicated because of the real money issues involved. -------------------------------------------- SF Recruiting
Four Head	Posted - 2009.12.15 16:24:00 - [30] Originally by: Sable Schroedinger Originally by: Solovej The problem is real and CCP so far is doing nothing So because something isn't fixed within seconds of it being reported, means nothing is being done, does it? Get real! This thread hasn't even been open for 24 hours! Yes its really bad, but since real money is involved, its better they take some time and get it right than throw in some quick fix that could just make it worse. As for people filing stuck petitions, grow up! Stuck petitions are answered quickly, because they're easy to deal with. This will be entirely more complicated because of the real money issues involved. Look you goddamn idiot, this has been happening since day one of dominion, if you bothered to learn how to read instead of just putter about threads smearing them with your defective genes, you would realize this is just another problem CCP has had with the patch and they haven't bothered to address it even exists yet. So shut the hell up idiot, go back to roleplaying space hookers with jade and dbp.

Baby Evil	Posted - 2009.12.15 17:07:00 - [31] Originally by: Sable Schroedinger Originally by: Solovej The problem is real and CCP so far is doing nothing So because something isn't fixed within seconds of it being reported, means nothing is being done, does it? Get real! This thread hasn't even been open for 24 hours! Yes its really bad, but since real money is involved, its better they take some time and get it right than throw in some quick fix that could just make it worse. As for people filing stuck petitions, grow up! Stuck petitions are answered quickly, because they're easy to deal with. This will be entirely more complicated because of the real money issues involved. This problem is much older than 24 hours. Try reading the OP instead of flaming bs around and trying to make everyone else look stupid just so you can sell more timecodes. http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1230657&page=1
Piasa Phantom Squad	Posted - 2009.12.15 17:50:00 - [32] let them buy more gtc's' CCP is ignoring our problem it seems.
FoolishMistress	Posted - 2009.12.15 18:32:00 - [33] Originally by: Sable Schroedinger Originally by: Solovej The problem is real and CCP so far is doing nothing So because something isn't fixed within seconds of it being reported, means nothing is being done, does it? Get real! This thread hasn't even been open for 24 hours! Yes its really bad, but since real money is involved, its better they take some time and get it right than throw in some quick fix that could just make it worse. As for people filing stuck petitions, grow up! Stuck petitions are answered quickly, because they're easy to deal with. This will be entirely more complicated because of the real money issues involved. Its a real problem that has been happening there is a fault CCP need to fix.. For some people their only account is disabled due to this bug, And i bet you would be crying if it was you Sable. So until then the more people that realise they can potentionally disable their eve charecter the better.
Sable Schroedinger Jericho Fraction The Star Fraction	Posted - 2009.12.15 18:59:00 - [34] yes its a real problem, I said as much. But as that thread says the issue is being dealt with through the petition system one case at a time. So the very idea that "CCP have not acknowledged the problem" is wrong at best. As for "no response", again, the petitions being dealt with are a response to the people effected. So whats your point again? In balance, I think its only fair an proper that your warning was posted Four Head, however, the cries of the sky is falling in, CCP is doing nothing etc etc. are misplaced and just a tad irritating. -------------------------------------------- SF Recruiting
Dream Hunter Morne Attitude	Posted - 2009.12.15 18:59:00 - [35] We are now into day 5 of not being able to play on accounts that purchaced a GTC for ISK and still no response from CCP. I did follow the advice of a couple of you today though and resubmitted my petiton on a account which was still active. Hopefully that will speed it up as petitions that are submitted with out being logged into the forums or in game have the lowest priority. Hopefully that will speed it up. In the mean time don't even think about buying a GTC on the forums. You are running a very high risk of not being able to play for a week or more. PLEXes purchased in game are fine though. "Tell me what the rules are and I will tell you how I am going to win." - John Malone.
Rosmary	Posted - 2009.12.15 19:15:00 - [36] This is scary. I guess I should hold back on buying them just yet.
Piasa Phantom Squad	Posted - 2009.12.15 19:19:00 - [37] Edited by: Piasa on 15/12/2009 19:23:02 Originally by: Sable Schroedinger So the very idea that "CCP have not acknowledged the problem" is wrong at best. As for "no response", again, the petitions being dealt with are a response to the people effected. S that is pure bull**** at a mediocre level. Acknowledging the problem comes from actually acknowledging the problem. Not from having a support ticket system available for customer use. CCP just acknowledging THAT their is a problem would fix most of this. but people buying gtc's atm should know the risk. for me its been 50/50 this account is fine, while the other is unplayable.
Sens3nmann	Posted - 2009.12.15 19:29:00 - [38] my main is bug't of this problem from VAGABONDR. http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1230657 http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1233531
Festis Caldari	Posted - 2009.12.15 19:35:00 - [39] Originally by: Piasa Edited by: Piasa on 15/12/2009 19:23:02 Originally by: Sable Schroedinger blablablabla that is pure bull**** at a mediocre level. Acknowledging the problem comes from actually acknowledging the problem. Not from having a support ticket system available for customer use. CCP just acknowledging THAT their is a problem would fix most of this. but people buying gtc's atm should know the risk. for me its been 50/50 this account is fine, while the other is unplayable. Agreed.... the least thing they could do is post a notice saying they're working on resolving it..... It's gametime bought with real money (someone did buy the GTC at some point) which is running out.
Kerisai	Posted - 2009.12.15 19:47:00 - [40] Be sensible here, please. Arguing about whether or not CCP is aware of / fixing this issue isn't going to speed things up. I can appreciate that many of you may be in very tight and uncomfortable situations, but let me repeat - arguing in this thread isn't going to speed up a response from CCP. Internet spaceships may be serious business, but EVE is, at the end of the day, still a game.

Piasa Phantom Squad	Posted - 2009.12.15 20:01:00 - [41] Originally by: Kerisai Be sensible here, please. Arguing about whether or not CCP is aware of / fixing this issue isn't going to speed things up. I can appreciate that many of you may be in very tight and uncomfortable situations, but let me repeat - arguing in this thread isn't going to speed up a response from CCP. Internet spaceships may be serious business, but EVE is, at the end of the day, still a game. your missing the point. we arnt trying to inform ccp. they are oblivious atm. We are trying to inform others of our plight. I for one hope more people buy gtcs and have this issue.
Sejanus Baal	Posted - 2009.12.15 20:05:00 - [42] ONCE AGAIN IM NOT CCP BUT THE PROBLEM IS BEING FIXED AND THOSE WHO HAVE BOUGHT TIME CARDS WILL GET THEM. There are logs kept on the system, most of you should know that by now. Stop *****ing and scareing people into not buying time cards. Dont ruin the game for those that it works fine for. Jesus Christ just be patient and it will be fixed, this is the wrong TOPIC in this FORUM to begin with. POST YOUR CONCERNS, AND OTHER STUFF IN THE HELP CHANNEL. $$$ bLinG $$$
Four Head	Posted - 2009.12.15 20:10:00 - [43] Originally by: Sejanus Baal ONCE AGAIN IM NOT CCP BUT THE PROBLEM IS BEING FIXED AND THOSE WHO HAVE BOUGHT TIME CARDS WILL GET THEM. There are logs kept on the system, most of you should know that by now. Stop *****ing and scareing people into not buying time cards. Dont ruin the game for those that it works fine for. Jesus Christ just be patient and it will be fixed, this is the wrong TOPIC in this FORUM to begin with. POST YOUR CONCERNS, AND OTHER STUFF IN THE HELP CHANNEL. Well, I can't say I much care about you or your concerns, but thanks for the free bump, do it again anytime.
Sejanus Baal	Posted - 2009.12.15 20:17:00 - [44] I personally spoke to CCP this morning and i gave them the link to your forum, its already being delt with trust me, nothing against you, but you keep nagging and nagging....Its not gonna help your problem any faster, why are you wasting energy posting this to us when you should be bugging CCP and ISD, and who ever else works for them. All im saying is if your gonna raise hell, raise it with the right people not the players who got nothing to do with it. $$$ bLinG $$$
Piasa Phantom Squad	Posted - 2009.12.15 20:22:00 - [45] Originally by: Sejanus Baal I personally spoke to CCP this morning and i gave them the link to your forum, its already being delt with trust me, nothing against you, but you keep nagging and nagging....Its not gonna help your problem any faster, why are you wasting energy posting this to us when you should be bugging CCP and ISD, and who ever else works for them. All im saying is if your gonna raise hell, raise it with the right people not the players who got nothing to do with it. 0/10 fail troll dude keep buying gtcs people. ALL IS WELL!
Sejanus Baal	Posted - 2009.12.15 20:28:00 - [46] i dont even know what that means 0/10 fail droll lol.... not all of us speak that language but whatever. and people are still buying GTC...sorry if u was the one of the unlucky ones, but based on ur attitude u had it coming i guess $$$ bLinG $$$
Piasa Phantom Squad	Posted - 2009.12.15 20:40:00 - [47] Originally by: Sejanus Baal i dont even know what that means 0/10 fail droll lol.... not all of us speak that language but whatever. and people are still buying GTC...sorry if u was the one of the unlucky ones, but based on ur attitude u had it coming i guess the fact you are trying to sell gtc's isnt a reason you are posting is it? come on dude! the fact you are risking your customers game time is the issue i think. terrible how some people will seek profit at any cost
Keira Stone	Posted - 2009.12.15 21:34:00 - [48] still waiting for my answer on the petition
Four Head	Posted - 2009.12.15 22:22:00 - [49] Edited by: Four Head on 15/12/2009 22:22:19 Originally by: Sejanus Baal I personally spoke to CCP this morning and i gave them the link to your forum, its already being delt with trust me, nothing against you, but you keep nagging and nagging....Its not gonna help your problem any faster, why are you wasting energy posting this to us when you should be bugging CCP and ISD, and who ever else works for them. All im saying is if your gonna raise hell, raise it with the right people not the players who got nothing to do with it. I ams da CCP's bestest e-buddy, an theyre right on their way to come help me. You gon' git all banned and stuff, just you wait an see. You sir, are pathetic. You had it coming? This hasn't even affected me, Im doing this as a public service announcement after hearing multiple people in game having these issues. So, sorry to disappoint. YOU ARE BEING DEALT WITH!
foxische Caldari Adeptus Mechanicus Departmento Manufacturum	Posted - 2009.12.15 22:31:00 - [50] CCP didn't warn subscribers,that GTCs are not to be bought unless on your own risk so far. what the hack are you talking about ? [Service]Personal standing increase (UNIQUE!) + Setting a corporation

Sejanus Baal	Posted - 2009.12.15 22:36:00 - [51] Originally by: Four Head Edited by: Four Head on 15/12/2009 22:22:19 Originally by: Sejanus Baal I personally spoke to CCP this morning and i gave them the link to your forum, its already being delt with trust me, nothing against you, but you keep nagging and nagging....Its not gonna help your problem any faster, why are you wasting energy posting this to us when you should be bugging CCP and ISD, and who ever else works for them. All im saying is if your gonna raise hell, raise it with the right people not the players who got nothing to do with it. I ams da CCP's bestest e-buddy, an theyre right on their way to come help me. You gon' git all banned and stuff, just you wait an see. You sir, are pathetic. You had it coming? This hasn't even affected me, Im doing this as a public service announcement after hearing multiple people in game having these issues. So, sorry to disappoint. YOU ARE BEING DEALT WITH! what the hell are you on? or even talking about? lol, u just want attention...i can see that $$$ bLinG $$$
Piasa Phantom Squad	Posted - 2009.12.15 22:41:00 - [52] this is what we are talking about you blithering Idiot. what i see when i try and log on: Account so and so has been disabled Last Login: 2009.12.15 01:35 Number of Visits: 6426 reason: Account subscription expired and on the subscription page: Recent Transactions 12/15/2009 1:36:15 AM EVE Time Code 60 Days 12/9/2009 7:06:27 AM Pilot License used 30 most people can see where this is a problem.
XxSlyxX	Posted - 2009.12.15 22:47:00 - [53] Edited by: XxSlyxX on 15/12/2009 22:47:10 I just bought a 30 plex and contracted it to my main, waiting on a petition now to activate my expired acct so i can use the plex..ill let you all know how this goes, how long it takes etc.
Piasa Phantom Squad	Posted - 2009.12.15 23:01:00 - [54] Originally by: XxSlyxX Edited by: XxSlyxX on 15/12/2009 22:47:10 I just bought a 30 plex and contracted it to my main, waiting on a petition now to activate my expired acct so i can use the plex..ill let you all know how this goes, how long it takes etc. plex seem to be fine. think the problem lies within gtc's or a combination of the two imo. but i really dont have any idea just a wag on my part
Rosmary	Posted - 2009.12.15 23:16:00 - [55] It would be nice if people stop using CAPS. Seriously dude, stop using CAP and I mean everyone of you.
Piasa Phantom Squad	Posted - 2009.12.16 01:02:00 - [56] awww but caps are cruise control for cool
XxSlyxX	Posted - 2009.12.16 01:44:00 - [57] The in game plex thing isnt workin so well. i didnt know you had to petition eve to reactivate the expired acct so you can use the plex. im still waiting for a response...lol (go figure)
Piasa Phantom Squad	Posted - 2009.12.16 04:24:00 - [58] Originally by: XxSlyxX The in game plex thing isnt workin so well. i didnt know you had to petition eve to reactivate the expired acct so you can use the plex. im still waiting for a response...lol (go figure) what this thread is about is totally different. For some random new weird bug(feature) that i cant figure out. This and my mains payment detales are identical. we bought gtc's from the same person and applied them withing mins of one another, he shows expired and im here posting away for giggles. more and more people are getting this. so something is up somewhere in the system
Baby Evil	Posted - 2009.12.16 04:51:00 - [59] Still broken. 3 days out and no reply, what the hell?
Four Head	Posted - 2009.12.16 06:07:00 - [60] Oh hey there,just thought id come see how this all is panning out.

Piasa Phantom Squad	Posted - 2009.12.16 06:18:00 - [61] Originally by: Four Head Oh hey there,just thought id come see how this all is panning out. just chillin and posting links so we keep this orderly and polite. mostly cause my main is training till Caturday. after that all bets are off. but ccp does know about this. why its not more widely known is something ccp needs to look at.Linkage
FoolishMistress	Posted - 2009.12.16 08:44:00 - [62] Free Bump for the day seeing as my corp mate is still trapped in suspension.
ISellThingz	Posted - 2009.12.16 09:07:00 - [63] Used a ETC on the 14'th without any problems.
Mobius Amarr The Meat Grinder Dead Terrorists	Posted - 2009.12.16 09:43:00 - [64] Thats good for you thankyou for the free bump to the topic.
Pookie McPook	Posted - 2009.12.16 10:25:00 - [65] Seem to have disabled the purchasing of PLEX via the website as I get an error message stating "No Driver For Communication" -----
Festis Caldari	Posted - 2009.12.16 10:30:00 - [66] Originally by: Piasa Originally by: Four Head Oh hey there,just thought id come see how this all is panning out. just chillin and posting links so we keep this orderly and polite. mostly cause my main is training till Caturday. after that all bets are off. but ccp does know about this. why its not more widely known is something ccp needs to look at.Linkage Yay! At least they know about it so I'm assuming they're working on resolving it :D For some reason EVEMon updated the skill training for my main account so I dont know if they account was reactivated for a short time or if they activated ghost training or something, cos Im still locked out :(
Nexirus	Posted - 2009.12.16 13:28:00 - [67] Calm down guys, it was acknowledged already on the 12th that this was a known issue. I'm sure they are trying to get through to each petition, but with the massive amounts they get and the lack of personnel in their ticketing department (also with the holidays coming up). It is bound to be a slow process. Took my almost a full week to get my account unbanned for security issues. Just be patient and wait, it is not like CCP will let it go broken for extended periods of time.
Loco Eve State War Academy	Posted - 2009.12.16 14:55:00 - [68] Originally by: Nexirus Calm down guys, it was acknowledged already on the 12th that this was a known issue. I'm sure they are trying to get through to each petition, but with the massive amounts they get and the lack of personnel in their ticketing department (also with the holidays coming up). It is bound to be a slow process. Took my almost a full week to get my account unbanned for security issues. Just be patient and wait, it is not like CCP will let it go broken for extended periods of time. yes, I think they will. any more than 48 hrs. is an extended period of time. should have been resolved at first light of problem. then fixed b4 it happened to others. ohh yeh and happened to me yesterday for no reason at all other than poor management.
Sable Schroedinger Jericho Fraction The Star Fraction	Posted - 2009.12.16 16:38:00 - [69] Originally by: Loco Eve Originally by: Nexirus Calm down guys, it was acknowledged already on the 12th that this was a known issue. I'm sure they are trying to get through to each petition, but with the massive amounts they get and the lack of personnel in their ticketing department (also with the holidays coming up). It is bound to be a slow process. Took my almost a full week to get my account unbanned for security issues. Just be patient and wait, it is not like CCP will let it go broken for extended periods of time. yes, I think they will. any more than 48 hrs. is an extended period of time. should have been resolved at first light of problem. then fixed b4 it happened to others. ohh yeh and happened to me yesterday for no reason at all other than poor management. Bumping the topic on principle, but also wanting to point out that expecting the issue to be instantly fixed because you want it to be is irrational. For all you know they could have put a full team of devs or whatever are used to work the system, on it the instant it was detected. But if it takes them an hour/day/week/month/whatever to track down and fix the problem does not mean they're not working on it or whatever other crazyness you may think is going on. Sometimes, just sometimes, things take a long time to track down and fix because they're really complicated and you have to take extra care cos RL money is involved. Lets face facts. CCP is a business, and if this issue isn't fixed people will stop buying GTCs (and I don't mean the people buying them with isk), which means CCP will lose money. Therefore, they have all the insentive in the world to get this fixed as quickly as possible and saying otherwise is madness and childish trolling. Let the warning stand and buyers beware, but lets not throw stupid accusations around about CCP not doing anything, cos it just doesn't stand up to any of the facts. -------------------------------------------- SF Recruiting
FoolishMistress	Posted - 2009.12.16 17:21:00 - [70] They will do something im sure. But i know people are losing time and worst of all knowing how we are all eve addicts the holiday season is approaching. I know one of the guys was saying he has been playing eve and paying/playing via numerous methods normal card and tcs since 2003. You would think ccp would at least email a reply.. How many people on this thread have actually had their accounts re-started??

Decedent Dream	Posted - 2009.12.17 00:00:00 - [71] A little over 4 hours since I got hit with this bug. Has anyone tried buying a second GTC to see if this fixes the account?
Piasa Phantom Squad	Posted - 2009.12.17 00:50:00 - [72] Originally by: Decedent Dream A little over 4 hours since I got hit with this bug. Has anyone tried buying a second GTC to see if this fixes the account? from what i understand. adding another gtc wont help. just file a petition under Billing and account and then in eve time codes. took 8 hours and all was well again
Bobby Case	Posted - 2009.12.17 01:16:00 - [73] My Alt is on day 3 of no response.
Selvaria Bless	Posted - 2009.12.17 08:33:00 - [74] Bamp Same **, new ***.
Bradac	Posted - 2009.12.17 09:54:00 - [75] It is also happening if you bought the GTC weeks ago and you switching from credit card payment which is expiring after the Dominion update. It just won't switch, although you see you bought the GTC in payment history. What a fail!!
Noccy	Posted - 2009.12.17 13:15:00 - [76] Edited by: Noccy on 17/12/2009 13:15:14 bought a GTC via the forums for 2 accounts today with neither having a problem. Not locked out and gametime got added under account info. Hope the ones having problems get it solved quickly..but in the meantime GTC prices are nice and low. :)
Wung Hung	Posted - 2009.12.17 16:23:00 - [77] Fixed for me today on arriving home..
Four Head	Posted - 2009.12.17 18:42:00 - [78] bump
CetusOfAsuran State Protectorate	Posted - 2009.12.17 19:02:00 - [79] Originally by: Sable Schroedinger For all you know they could have put a full team of devs or whatever are used to work the system, on it the instant it was detected. But if it takes them an hour/day/week/month/whatever to track down and fix the problem does not mean they're not working on it or whatever other crazyness you may think is going on. Sometimes, just sometimes, things take a long time to track down and fix because they're really complicated and you have to take extra care cos RL money is involved. Lets face facts. CCP is a business, and if this issue isn't fixed people will stop buying GTCs (and I don't mean the people buying them with isk), which means CCP will lose money. True, but making an official notice about the problems at minimum should be expected. If there is a glitch in the game open for exploitation within hours of them discovering it you got devs hopping out of the trolley ranting about it, yet this bug which has gone on for quite some time now apparently(cant say for how long as just came to buy one and saw this thread) has had no official word that i can find. Yes, they are a business, i used to buy time with a recurring card subscription until exchange rates pushed the price too high so started purchasing with ingame currency then that hit an alltime high of 700mil so i personally stopped playing. I wont be buying a gtc even at these low prices until at best there is an official word from ccp that the problem is being resolved, i have 8 days left on my account. Will i go buy with my cc instead? NO, if this kind of customer service comes with gtc's what guarantee do i have if a problem arised with my cc payment? alot of business' forget the knock on effect of poor consumer services in one area will often reflect poorly in another.
Decedent Dream	Posted - 2009.12.17 19:05:00 - [80] My account was finally fixed after roughly 22 hours... Two rather nice storyline offers expired and I was completely pushed out of the markets. I'm estimating the damage at 150 million isk. CCP really needs to be spending more of the EVE subscription money on hiring people to prevent and fix this kind of thing and less on side projects like COSMOS and DUST.

Thunder'SKY	Posted - 2009.12.18 08:28:00 - [81] WTF is that? I pay and account suspended? I have same problem with main char ,I just buy a 60d gtc and extentd my subscription at 26/01/2010 to 26/03/2010 and "Account ******** has been disabled Last Login: 2009.12.17 17:17 Number of Visits: 2683 reason: Account subscription expired!" CCP wont answer at many petition in that case.
Kover Ach'urn	Posted - 2009.12.19 06:30:00 - [82] Well this happened to me about a week ago on 3 of my 4 accounts and i figured it would be fixed by now. Took them 17 hours to get my other 3 accounts back up. Reactivated a 4th account today with a 60 DAY GTC and BAM it happened yet again. Going on 4 hours with no response or comment on my petition. Submitted it as Billing Issue....Eve Time Codes. The funny thing is that is was an account that they offered me 5 free days to reactivate so I did.....and decided to keep it going so i got a GTC. So technically i should still have 4 free days but suspended atm b/c i bought the 60 day GTC.
lighthammer2007	Posted - 2009.12.20 05:50:00 - [83] i understand that ccp is asking us to be patient but my alt thats been affected is an alt that i use for minning if i cant mine i can make stuff to sell on the market so im loosing isk everyday. i sure hope that my alt is going to be credited the # of days that the account has been bugged. if this continues on for much longer i wont be able to afford to buy more gametimecards this is having a major impact on my ability operate & have fun in this game
LTC Preacher Caldari Caldari Provisions	Posted - 2009.12.20 12:50:00 - [84] Yeah it just happened to me. Bought GTC and now can't log in. Thought they fixed this already, since its been over a week......
Fastercart Gallente Ihatalo Research and Development Ihatalo Cartel	Posted - 2009.12.20 17:42:00 - [85] They fixed my account within 18 hours. Make sure you have an adequate skill queue before applying the GTC. __ Rorqual AKA Mega Maid Oh, my God. It's Mega Maid. She's gone from suck to blow.
Luna DeRossa Caldari Rionnag Alba Triumvirate.	Posted - 2009.12.26 00:20:00 - [86] Bump....samething happened to me
Kar nash	Posted - 2009.12.26 06:12:00 - [87] Edited by: Kar nash on 26/12/2009 06:15:44 Originally by: Luna DeRossa Bump....samething happened to me yup cant log on my other account at all.... side note, this is an epic fail.... Iwas looking forward to dust 514, but i aint so sure now...
Baroness Vultura	Posted - 2009.12.26 14:53:00 - [88] same problem here for my alt: Vala Drysi this is a real awesome epic fail CCP ... FIX IT !!
BHRalissa	Posted - 2009.12.26 18:16:00 - [89] i want play i have the same problem with my second account character Morguner helpd me CCP plz
Aout	Posted - 2009.12.26 21:57:00 - [90] bump

avataroku	Posted - 2009.12.26 22:07:00 - [91] i had a problem with one of my alts & it took them 2 weeks to fix it but the account is up and running now so i think they are fixing them as fast as they can. i suggest if you buy a game time code copy the # down or the transaction # when you buy one here in this forum so you have a refrence to go off of this will all be fixed soon i think
Lucca Luck	Posted - 2009.12.29 20:41:00 - [92] I am having the same issue with my main character, Rukkar Stryke, I wish they would disable the time codes or place a warning or something untill they have this fixed.
Or'dek	Posted - 2009.12.29 22:55:00 - [93] Just happened to me, didn't notice this topic until i was logged out of eve and tried logging back in, hopefully ccp will resolve soon.
Russian Troll	Posted - 2009.12.29 23:50:00 - [94] confirmed
Cleopatty	Posted - 2009.12.30 10:24:00 - [95] I really don't understand how CCP is still having this same problem after 2 weeks. FAIL
bubuitu	Posted - 2009.12.30 14:31:00 - [96] confirmed!
Ed Brokins VMF-214 Blacksheep	Posted - 2009.12.30 15:03:00 - [97] Have same problem. Magna Carta CEO
Cat Bull	Posted - 2009.12.30 15:56:00 - [98] It is still broken and CCP still don't respond to my petition :(
Trinity Faetal Gallente Burn The Witch	Posted - 2009.12.30 18:56:00 - [99] oh hell i was about to buy one -.-. no wonder they havent responded to my plex issue. ----------------------------------- woot, free zephyr, ccp won me back.
MWC Investments	Posted - 2009.12.30 20:43:00 - [100] I posted this problem a month ago when this toon had this problem, still not fixed ccp... as an alt account is now showing subscription expired after buying a secure gtc today... get with the program or at least devote a gm to re-activating our accounts quickly instead of the normal 2+ day wait

Trinity Faetal Gallente Burn The Witch	Posted - 2009.12.30 21:02:00 - [101] yeah my alt's account is stuck now. ----------------------------------- woot, free zephyr, ccp won me back.
Daoto Caldari Rainman Industry	Posted - 2009.12.30 23:47:00 - [102] Yes this is still a issue, my account went from a credit card to GTC and it was not reactivated. Nice to know after all most a month CCP has still dropped the ball on this issue.
Sweet A55	Posted - 2009.12.31 10:02:00 - [103] 2 days still no response.
Lunewraith Amarr Ministry of War	Posted - 2009.12.31 10:29:00 - [104] Originally by: Decedent Dream My account was finally fixed after roughly 22 hours... Two rather nice storyline offers expired and I was completely pushed out of the markets. I'm estimating the damage at 150 million isk. CCP really needs to be spending more of the EVE subscription money on hiring people to prevent and fix this kind of thing and less on side projects like COSMOS and DUST. Curious, were you reimbursed for the time spent off while your account was suspended (meaning, did you get the 3 days or whatever it took waiting on your petition added to the time remaining)? I would hope they extend your gameplay accordingly and not make you eat the time in suspension which you legitimately paid for.
Samity	Posted - 2009.12.31 13:06:00 - [105] Worke for me, i bought today 1 GTC and works fine
Soletar	Posted - 2009.12.31 13:58:00 - [106] Seems to be working fine now. No problems here.
Prodigy Z Caldari Brotherhood of Heart and Steel Libertas Fidelitas	Posted - 2009.12.31 15:44:00 - [107] i had that propblem a few days ago where i added time to my acct and than i got booted so i sent in a report to cant log in and ccp has worked fast to get the propblem fixed for me so you might want to try the cant log in petetion. as it worked for me and they responded fairley fast. gl all and happy hollidays
Zoltar Torzoid Gallente Mercurialis Inc. Wildly Inappropriate.	Posted - 2010.01.03 00:39:00 - [108] bump CCP Wake up and fix your billing process! I just got this very problem, there's no official word on this at all at the top of the GTC bazaar. Had there been I may have waited till it was fixed before i purchased a GTC. Username:**************** Payment Type:EVE Time Code Change ? Subscription Status:Suspended Reactivate 1/2/2010 4:51:00 PM Payments made:9 Recent Transactions 1/2/2010 4:51:17 PMEVE Time Code60 Days FIX THIS
Tzu Wu Caldari Perkone	Posted - 2010.01.03 01:25:00 - [109] I have the same problem. Just bought a 60 days GTC for my main (suspended) account and it didn't activate. All went well, I got the confirmation message after I completed the web-site purchasing steps, the transaction is listed in Subscription Details (all other transactions are missing tho, except for this one and the 1st 14d trial one). Filled a petition about 9 hours ago but still no answer. I think i remember now why I left eve in the first place.
Irish knoppix	Posted - 2010.01.03 02:20:00 - [110] Same problem, bought a 60 days GTC for my alt, 15 hours still no responce fail!!

ihavenotoneclue	Posted - 2010.01.03 02:28:00 - [111] Just bought 2. Neither account worked.
Per Vert Codito Ergo Sum	Posted - 2010.01.03 02:38:00 - [112] Also just bought a GTC, doesnt work. Buy at your own risk!
Iscoutyoukillme	Posted - 2010.01.03 03:40:00 - [113] same problem CCP fix it ffs
Lady Checker	Posted - 2010.01.03 06:11:00 - [114] CCP is not known for being very fast about anything other then hitting people with the ban stick and then making them wait a month and saying "Sorry. My bad" Anyway, they still get your money, don't have to service the account, it reduces the load on the servers and it would cost them money to disable the service. Don't look for a fix anytime soon.
Zoltar Torzoid Gallente Mercurialis Inc. Wildly Inappropriate.	Posted - 2010.01.03 09:08:00 - [115] I don't know about Icelandic law, but here "failure to render services" is actually illegal, punishable by actual jail time, and fines and stuff... Just sayin. This is a paid service. The GTC i applied to my account has a real-world monetary value. I'm not asking for some measly ship reimbursement because the net hiccup'd and I lost my new shiny toy, I'm asking for a service provider to do just that, provide a service. I don't think asking them to be timely about it also is asking too much. Also, as of right now, I've still had ZERO response from GMs for my 3 petitions I've filed on this. I'm going to bed, if by the time i wake up something hasn't happened, I'm going to petition once an hour till someone either fixes it, or I get banned. At least then I'll know someone has bothered to at least notice the petitions. This is not a broken game mechanic that makes some people upset. This is a SERVICE STOPPING billing issue that should be at the extreme top of their list of priorities. -Zoltar
Fizzle Fingers Caldari Dark Matter Logistics	Posted - 2010.01.03 10:57:00 - [116] Applied a gtc earlier and it all looked good and showed the correct new expiry date and that it was active again. Can't login to game. Account now shows as suspended again yet I can see the timecode transaction. Hopefully it will start working after downtime. Have raised petition but no reply yet.
Tzu Wu Caldari Perkone	Posted - 2010.01.03 13:44:00 - [117] I just sumbited another petition. Did any of you guys noticed something different in your Account Management -> Subscription Details -> transactions list? All my previous transactions are missing, only the most recent one (60d gtc) and the 1st ever (14 days free trial) are listed. I used to pay with my credit card and I made a quite a few payments, but they are all missing. My account was suspended/inactive for a few months (reason: Account subscription expired!). Anyway, almost 24 hours have passed since my 1st petition and still no answer. Happy New Year! to you too CCP.
Hebron Dent	Posted - 2010.01.03 14:12:00 - [118] Oh well... I had 1 day left, applied a secure GTC, and bam! cannot login anymore. Seriosly, what the hell? Subscription Status:Suspended Reactivate Recent Transactions 1/3/2010 1:50:02 PMEVE Time Code60 Days Two days ago i did the same thing with my 2nd account, it worked without any problems.
Tzu Wu Caldari Perkone	Posted - 2010.01.03 14:57:00 - [119] CCP knows about this problem for more than 2 weeks, judging by the date of this post: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1234093
Loco Eve State War Academy	Posted - 2010.01.03 15:21:00 - [120] Originally by: Tzu Wu I just sumbited another petition. Did any of you guys noticed something different in your Account Management -> Subscription Details -> transactions list? All my previous transactions are missing, only the most recent one (60d gtc) and the 1st ever (14 days free trial) are listed. I used to pay with my credit card and I made a quite a few payments, but they are all missing. My account was suspended/inactive for a few months (reason: Account subscription expired!). Anyway, almost 24 hours have passed since my 1st petition and still no answer. Happy New Year! to you too CCP. file another one with active acct. if possible. those annonymos petitions seem to be overlooked.

TheOneWhoCannotFly	Posted - 2010.01.03 17:33:00 - [121] The fact is that they don't care. A friend of mine and I have been waiting for 3 days after filed petitions about our accounts got disable after purchasing a GTC. No reply of any kind so far. Just yesterday, another friend of mine submitted a petition to bring back a cancelled account for 1 day so he could apply a PLEX, and GM responded within 10 hrs. All of us created petitions under Bill & Account\Cancelled & Suspended Account categroy. So it's obvious that they DO NOT CARE about the broken GTC system. At least GMs don't.
c3p2	Posted - 2010.01.03 17:50:00 - [122] Edited by: c3p2 on 03/01/2010 17:52:04 I've 5 accs, 2 of them suspended, I try reactivate both with GTCs. I've bought a 60days GTC for one of my suspended accs and I can not join EVE with this acc :S I hope this will be solved asap. btw right now I've lost 520m ISK and few unvaluable real life hours with this issue, thank's ccp.
Del Icious DEATH'S LEGION	Posted - 2010.01.03 19:39:00 - [123] 2 accounts of a total 3 broken due to this bug since 2 days now. 1 of em is pretty vital to my game experience and i'm really frustrated about lost money/fun and skillpoints. Let's keep this topic at the top. Maybe a GM stucks his nose into the forum and sees it... ----- so delicious baby!
ihavenotoneclue	Posted - 2010.01.03 21:32:00 - [124] Why does CCP not have a GM assigned to fix these? It's a simple check with their logs.
Tzu Wu Caldari Perkone	Posted - 2010.01.03 22:33:00 - [125] I have 2 accounts, both were suspended/inactive. I used that 5 days free promo they had to activate this account. I sold everything i had on this account and bought a 60 d GTC on my other (suspended) account in order to activate that one and return to EVE. Well... that was my plan anyway, but it seems that CCP has other plans :) Now, after more than 36 hours since my 1st petition, still no answer, and i begin to remember why i left EVE in the first place. Being an old player (since 2004) i had quite a few problems that needed assistance from CCP, so i'm kinnda used to this "we don't give a crap about you" customer support policies but i hope that CCP instead of "harden the fck up" they better wake the fck up, cz when Black Prophecy and JumpGate Evolution will hit the markets, they will lose some serious players. This GTC bug\problem\issue is more that 2 weeks old, more that enough time to fix it, but they just don't care. As long as it doesn't hurts them wallet they don't care about anything. As far as i know the only petitions regarding this GTC problem that got answered and fixed were submitted under different categories, like: gameplay, stuck, can't log in, technical issues, etc. So i think we should file petitions under every category, this way maybe some other GMs will see them and maybe/hopefully fix em. Or we'll get banned and this way we'll know for sure that some GM saw our problem :) I hate you CCP for ruining this game, for making it more and more dumb proof with every patch in the last 3 years. I hope CCP will see this game again as an adventure, as a fun thing to do and not as the business they see it now and if not... i hope EVE will fail and shut down... and i pray to God for this to happen, not because i don't like EVE, but because i hate CCP.
Kenshyro	Posted - 2010.01.03 22:41:00 - [126] I lost my hope two of my account was suspended with the gtc bug on 31/12/09 after 3 petitions ( one deleted to make a new one) and some mail..................NO ANSWER.. the 5th day without available to log on no a single reply from gm email or anything else. My lost atm: one of the skill queue is finish.... lost of isks I(m thinking about 1B now. Lost of my pvp quality and presence. I'm just sitting up here and waiting, while i see some ccp staff reply in forum resolve some other petition but me not a single reply to say work in progress.. I put a -10 to ccp staff for the first time
Kera Delacour Royal Black Watch Highlanders	Posted - 2010.01.04 01:33:00 - [127] Edited by: Kera Delacour on 04/01/2010 01:33:05 Damnit this was burried and I just got my account locked with it. May be time to find a new game. Shame really, but I'm sick of CCP's unwillingness to deal with their mistakes... has this really been going on for almost a month?
TheOneWhoCannotFly	Posted - 2010.01.04 03:49:00 - [128] This one needs to be on top at all time. I wish it was on the first page when I bought my GTC.
Photus Caldari Roll For Initiative	Posted - 2010.01.04 04:12:00 - [129] I bought some time on Steam for a steal (holiday special). When I installed the Steam client and tried to activate my other account, it told me it couldn't (no reason as to why). I received the 5 days free offer and activated this account with one, and tried to activate my other with the other invite. This one worked, that one still didn't. While online, I bought a GTC (hadn't seen this thread yet). My other account activated for about 30 seconds, then is suspended again. No answer to any of my emails or petitions! It would appear that my other account is just simply gone! CCP, I'm sorry I let my account lapse. We're in a recession! It happens. Please allow me to use tools that YOU PUT IN PLACE to play my character in this game! It just goes to show you that you shouldn't kneel down in front of the third rail, grab it with both hands, and **** on it from three feet away.
rmfHorus Gallente AWE Corporation Intrepid Crossing	Posted - 2010.01.04 06:07:00 - [130] still not work

Tabain	Posted - 2010.01.04 08:08:00 - [131] This thread should be stickied up top as I wasted isk trying to activate my second account. No petitiion has been answered over 2 days and counting. Pretty **** poor service as one would think this type of petition should be a priority for their customers. Got to keep this bumped up so others don't freeze up there accounts.
T Entity	Posted - 2010.01.04 11:29:00 - [132] I tried to reactivate my account using my debit card but I got this message. "We are sorry but you can not update your payment details unless you have less than 30 days playtime remaining on your current subscription. Your remaining playtime is 58d:6h:58m" My account is active but suspended. So it seems to me that I'm stuck. I'm stuck outside EVE, maybe I should file a stuck petition... They seem to be taken care of.
Dobby II	Posted - 2010.01.04 12:46:00 - [133] are they still not working ?
T Entity	Posted - 2010.01.04 13:50:00 - [134] Why did CCP made a sticky thread about GTC problem in General Discussion section and not in Timecode Bazar? Why for almost one month there is still no official answer on this problem? P.S. My account is still suspended, still no answer to any of my petitions. 2 days have passed.
Cesmirani Gallente The Last Crusade	Posted - 2010.01.04 14:25:00 - [135] Originally by: Sejanus Baal ONCE AGAIN IM NOT CCP BUT THE PROBLEM IS BEING FIXED AND THOSE WHO HAVE BOUGHT TIME CARDS WILL GET THEM. There are logs kept on the system, most of you should know that by now. Stop *****ing and scareing people into not buying time cards. Dont ruin the game for those that it works fine for. Jesus Christ just be patient and it will be fixed, this is the wrong TOPIC in this FORUM to begin with. POST YOUR CONCERNS, AND OTHER STUFF IN THE HELP CHANNEL. Yeah, coz all you wanna do is sell GTC's. So plz stop scaring the people who are buying them. Even if they may not be able to play the game for over a week after activating one! Get ur head outta ur butt. CCP will sort this problem yes, but don't make out as if everyone should continue buying GTC's when there is blatantly a problem!!
Zoltar Torzoid Gallente Mercurialis Inc. Wildly Inappropriate.	Posted - 2010.01.04 16:07:00 - [136] back to the top. Wow, I just noticed the sticky in General.. it's been 3 days and no response and I just noticesd that post.. wait? anyone think maybe I missed it cause it's stickied IN THE WRONG SECTION? Smooth move Fallout. Last I checked the people that need to see that post are looking HERE, not there. "I'm gonna go buy me a GTC, Maybe I should check general discussion for any official posts about GTC's before I go to the section of the forums dedicated to GTCs"... Common sense error anyone? -Zoltar
Cr0nix	Posted - 2010.01.04 16:47:00 - [137] same problem here been waiting a day so far, guess ill be off the game for a wile more.
T Entity	Posted - 2010.01.04 21:02:00 - [138] After 3 days they activated my account. Lucky me.
Lady Checker	Posted - 2010.01.04 23:35:00 - [139] Only took 3 days to get an answer... So back to the top with you, so others can avoid the problems that GTC's are causing.
lisa26	Posted - 2010.01.05 02:46:00 - [140] bump

Zoltar Torzoid Gallente Mercurialis Inc. Wildly Inappropriate.	Posted - 2010.01.05 15:42:00 - [141] CCP fixed my problem after almost 3 full days and several petitions. AFAIK, the problem still exists and this needs to be visible until CCP confirms that this bug has been squashed, so without further ado... Bump
scootech Gallente IT Alliance	Posted - 2010.01.05 16:03:00 - [142] Fixed within 48 hours, thx a lot (I only filled 1 petition)


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