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Scout Ops Red Federation	Posted - 2010.01.22 19:46:00 - [1] I think it would be fair and profitable for everyone. - Players would be happy and stop complaining about crashes. - CCP is not losing, I mean, its just 5 days. - EVE Online gets more subscribers as potential new players notice the service is good. my 0.02isk
Bagrista	Posted - 2010.01.22 19:48:00 - [2] Yeah, that's gonna stop everyone from whining ;) This is my annoying sig. There are many like it, but this one is mine.
Solo Hawk	Posted - 2010.01.22 19:48:00 - [3] Players would not stop complaining, or at least would not stop flooding the forum with hundreds of thread about how the server is down. And CCP IS losing if they give out any kind of free time.
Vergris	Posted - 2010.01.22 19:49:00 - [4] yeah like that is gonna happen lol
Spc One Gallente	Posted - 2010.01.22 19:50:00 - [5] i agree.
Mr Epeen	Posted - 2010.01.22 19:51:00 - [6] Originally by: Scout Ops - CCP is not losing, I mean, its just 5 days. my 0.02isk 5 days at $.50 a day is $2.50 Multiply by 300,000 is $750,000 Are sure it's costing nothing? Mr Epeen
Mendel Goldman	Posted - 2010.01.22 19:52:00 - [7] Nar just roll back Dominion and give everyone their space back. This game has been unplayable since Dominion, alliances lost space and fleets coz of lag. This has been a total fail. I predict the death of EVE(tm) soon.
Shimizu Taiki Gallente CaeIum Incognitum	Posted - 2010.01.22 19:52:00 - [8] Have a look at the EULA. I'm fairly certain it gives absolutely zero guarantees about availability, and that CCP don't have to refund you or give you extra because the servers are down. Nice try though, so you get a C-. ----------------------- Yea, Tho I Walk Through The Valley Of The Shadow Of Death, I Shall Fear No Evil
Scout Ops Red Federation	Posted - 2010.01.22 20:05:00 - [9] seriously not a troll thread. just take the summatory of all unprogrammed downtimes for last year (since January 2009) and reimburse it... not that hard.
jfkthesecond Caldari Interstellar War Supplies	Posted - 2010.01.22 20:38:00 - [10] i did not get my extra five days when i resubscribed as advertised
Wendi Watson	Posted - 2010.01.22 20:51:00 - [11] Originally by: Shimizu Taiki Have a look at the EULA. I'm fairly certain it gives absolutely zero guarantees about availability, and that CCP don't have to refund you or give you extra because the servers are down. Nice try though, so you get a C-. This. Section 12 of the EULA: Quote: CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software. While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures.
Zeba Minmatar Honourable East India Trading Company	Posted - 2010.01.22 20:59:00 - [12] Originally by: Scout Ops - Players would be happy and stop complaining about crashes. Until the next crash or glitch. At the current rate if CCP implimented this policy we would all play free for months at a time so I am tagging this thread as a stealth whinge for broke players who have limited rl scratch and are wanting any amount of free time they can get. Originally by: Patch Notes CCP Tuxford can no longer shut down TQ on a whim.
Vaal Erit Science and Trade Institute	Posted - 2010.01.22 21:18:00 - [13] Ya, we all know according to the EULA, CCP can also come over to our house and make out with our girlfriends, who cares about the EULA. It's about the fact that other MMORPGs DO refund time when the game is down or unplayable for a full day or more and it is about charging your customers money for a service in which they cannot use solely because of the incompetence of the company providing the service. CCP isn't entitled to give us free playtime to compensate but they should because it is the right thing to do. Originally by: Jim Raynor EVE needs danger, EVE needs risks, EVE needs combat, even piracy, without these things, the game stagnates to a trivial game centering around bloating your wallet with no purpose.
Kerfira	Posted - 2010.01.22 21:26:00 - [14] Edited by: Kerfira on 22/01/2010 21:26:09 Originally by: Scout Ops just take the summatory of all unprogrammed downtimes for last year (since January 2009) and reimburse it... not that hard. ...then subtract the amount of time gained every time the scheduled downtime finished earlier (most days the server is up within 30-40 minutes), and subtract the standard cost of a WoW expansion for every expansion. If this number is negative, bill it to all players credit cards.... Go back under your bridge little troll Originally by: CCP Wrangler EVE isn't designed to just look like a cold, dark and harsh world, it's designed to be a cold, dark and harsh world.
George Mccloud Gallente Helljumpers Aeternus.	Posted - 2010.01.22 21:43:00 - [15] Edited by: George Mccloud on 22/01/2010 21:43:13 Originally by: Vaal Erit Ya, we all know according to the EULA, CCP can also come over to our house and make out with our girlfriends, who cares about the EULA. It's about the fact that other MMORPGs DO refund time when the game is down or unplayable for a full day or more and it is about charging your customers money for a service in which they cannot use solely because of the incompetence of the company providing the service. CCP isn't entitled to give us free playtime to compensate but they should because it is the right thing to do. Name one mmorpg which refunded gametime due to downtime and don't come with an example from years back.
Magnus Orin Minmatar United Systems Navy Zenith Affinity	Posted - 2010.01.22 21:44:00 - [16] 5 days? I was inconvenienced by about maybe 15-20 minutes last night when I couldn't play. I also remember agreeing to a EULA and a TOS when I created my Eve account. I think it says somewhere in there that service may not always be up 23/7 as we all wish that it would be. also, don't you hate those people that trick you into thinking their signature is part of their post?
JitPC	Posted - 2010.01.22 21:51:00 - [17] How does a couple 30 minute downtimes = 5 days? Read the contract you agreed to
Tulisin Dragonflame	Posted - 2010.01.22 21:54:00 - [18] Originally by: George Mccloud Edited by: George Mccloud on 22/01/2010 21:43:13 Originally by: Vaal Erit Ya, we all know according to the EULA, CCP can also come over to our house and make out with our girlfriends, who cares about the EULA. It's about the fact that other MMORPGs DO refund time when the game is down or unplayable for a full day or more and it is about charging your customers money for a service in which they cannot use solely because of the incompetence of the company providing the service. CCP isn't entitled to give us free playtime to compensate but they should because it is the right thing to do. Name one mmorpg which refunded gametime due to downtime and don't come with an example from years back. Not necessarily gametime, but EverQuest has tried to make nice with unscheduled downtime by giving out "Experience boost weekends" where exp is increased for a few days, which could be considered roughly equivalent to extra time. It has mostly resulted in every little thing SoE does being answered with "We want a bonus exp weekend" though, CCP doing something similar would therefore not be reccomended.
Reem Fairchild Minmatar Military Research and Manufacturing Corp.	Posted - 2010.01.22 21:54:00 - [19] Originally by: Magnus Orin don't you hate those people that trick you into thinking their signature is part of their post? Yes, yes I do. Originally by: Akita T this whole game is just me playing with myself
Magnus Orin Minmatar United Systems Navy Zenith Affinity	Posted - 2010.01.22 21:57:00 - [20] Originally by: George Mccloud Edited by: George Mccloud on 22/01/2010 21:43:13 Originally by: Vaal Erit Ya, we all know according to the EULA, CCP can also come over to our house and make out with our girlfriends, who cares about the EULA. It's about the fact that other MMORPGs DO refund time when the game is down or unplayable for a full day or more and it is about charging your customers money for a service in which they cannot use solely because of the incompetence of the company providing the service. CCP isn't entitled to give us free playtime to compensate but they should because it is the right thing to do. Name one mmorpg which refunded gametime due to downtime and don't come with an example from years back. World of Warcraft does from time to time offer 1 free day, but only in times of extreme server unreliability long periods of downtime (10-15 hours+) In the entire time I played that fail of a game, (for about 2-3 years) I received a 1 day credit to my account twice. It's rare, but it's not unheard of. also, don't you hate those people that trick you into thinking their signature is part of their post?
Syringe Incura	Posted - 2010.01.22 22:05:00 - [21] Not supported. They just gave you a free game expansion. Considering a) that CCP has to deal with a monster of an application, there's bound to be some patch instability b) CCP has made major leaps and bounds in patch stability over the past 4 to 5 years. Be happy with what you have mate. --------- War isn't the answer. However, the objective isn't to provide answers rather than eliminate the question.
Kerfira	Posted - 2010.01.22 22:12:00 - [22] Edited by: Kerfira on 22/01/2010 22:14:18 Originally by: Mr Epeen Originally by: Scout Ops - CCP is not losing, I mean, its just 5 days. my 0.02isk 5 days at $.50 a day is $2.50 Multiply by 300,000 is $750,000 Are sure it's costing nothing? It's the great logic of the whiner.... "The Game is not working well! Let's deprive CCP of funds so they can fix the bugs!" Ehhh.... What??? We're obviously dealing with smart people here.... Originally by: CCP Wrangler EVE isn't designed to just look like a cold, dark and harsh world, it's designed to be a cold, dark and harsh world.
Kolmogorow Freedom Resources	Posted - 2010.01.22 22:23:00 - [23] Originally by: George Mccloud Name one mmorpg which refunded gametime due to downtime... EVE Online Originally by: George Mccloud ...and don't come with an example from years back. Well, then I don't have an example. It might be 4 years ago when CCP gave out 1 free day of gametime due to a phase of frequent instabilities. But those were longer and more annoying phases than nowadays.
Marko Riva Adamant Inc.	Posted - 2010.01.22 22:31:00 - [24] OP makes the massive mistake thinking he's speaking for all players, personally I don't CARE about being given some free days, I actually couldn't care any less. What I WANT is a game that runs smoothly. ----------- I think, therefore I'm single. New projectile damage PDF Alliance creation service
Sumelar	Posted - 2010.01.22 22:43:00 - [25] Totally unnecessary, players just need to realize that things can't be fixed by a flip of a switch. I'm really ashamed that the only thing my generation can really be recognized for its an incredible lack of patience.
Niccolado Starwalker Gallente Shadow Templars	Posted - 2010.01.22 23:18:00 - [26] Edited by: Niccolado Starwalker on 22/01/2010 23:18:40 Originally by: Sumelar Totally unnecessary, players just need to realize that things can't be fixed by a flip of a switch. I'm really ashamed that the only thing my generation can really be recognized for its an incredible lack of patience. most kids who grow up today thinks their parents are being horrible towards them if they are not given jeans to 500 dollar each or the latest iPhone to 700! Originally by: Dianabolic Your tears are absolutely divine, like a fine fine wine, rolling down your cheeks until they flow down the river of LOL.
Darth Skorpius Crystalline INC THE-FEDERATION	Posted - 2010.01.22 23:23:00 - [27] Edited by: Darth Skorpius on 22/01/2010 23:23:56 Originally by: George Mccloud Edited by: George Mccloud on 22/01/2010 21:43:13 Originally by: Vaal Erit Ya, we all know according to the EULA, CCP can also come over to our house and make out with our girlfriends, who cares about the EULA. It's about the fact that other MMORPGs DO refund time when the game is down or unplayable for a full day or more and it is about charging your customers money for a service in which they cannot use solely because of the incompetence of the company providing the service. CCP isn't entitled to give us free playtime to compensate but they should because it is the right thing to do. Name one mmorpg which refunded gametime due to downtime and don't come with an example from years back. lord of the rings online, 2 years ago when they screwed up deployment of new server hardware and software that resulted in the game being down for 2 days. they gave everyone 1 day free gametime, and some ingame items. also applied to ddo and ac1 as all of turbines games were effected. the irony of that screwup is that the upgrades were being implemented to decrease future downtimes ____________________________________________ Please resize your signature to the maximum allowed of 400 x 120 pixels with a maximum file size of 24000 bytes.StevieSG
Cipher Jones	Posted - 2010.01.22 23:24:00 - [28] Originally by: Mr Epeen Originally by: Scout Ops - CCP is not losing, I mean, its just 5 days. my 0.02isk 5 days at $.50 a day is $2.50 Multiply by 300,000 is $750,000 Are sure it's costing nothing? Mr Epeen Yes, and if they were pulling in 3/4 mil every 5 days there wouldnt be server issues.
Hooded Hauler	Posted - 2010.01.22 23:55:00 - [29] Originally by: Cipher Jones Originally by: Mr Epeen Originally by: Scout Ops - CCP is not losing, I mean, its just 5 days. my 0.02isk 5 days at $.50 a day is $2.50 Multiply by 300,000 is $750,000 Are sure it's costing nothing? Mr Epeen Yes, and if they were pulling in 3/4 mil every 5 days there wouldnt be server issues. You do realise they do pull in the above amount, right? It's just that CCP wouldn't be a business if you saw $750k of improvements every 5 days
Noun Verber Gallente	Posted - 2010.01.23 01:24:00 - [30] 5 days? WAAAAAH make it at least 7 so then we can play for a weekend. 7 days? WAAAAAH make it at least 14 incase we're busy that week. etc
Agent Unknown Caldari	Posted - 2010.01.23 01:26:00 - [31] No. Crashes happen, we move on. Also, I now have one of those annoying sigs. Originally by: CCP Fallout And yelling is bad. It makes the baby Jesus cry and when the baby Jesus cries I'm forced to lock threads
Taxesarebad	Posted - 2010.01.23 03:02:00 - [32] dispite the trolls it would be a good gesture. i wouldn't complain of 5 free days
Akita T Caldari Caldari Navy Volunteer Task Force	Posted - 2010.01.23 03:11:00 - [33] Originally by: Scout Ops - Players would be happy and stop complaining about crashes. No, they won't. You don't know people. Quote: - CCP is not losing, I mean, its just 5 days. 5 days is roughly 1/6 of their monthly INCOME, or if you prefer, 1.37% of their yearly income. I'd call that a significant loss, when you're looking at a corporation-wide ledger... and for what benefits exactly ? Yeah, next to none. Quote: - EVE Online gets more subscribers as potential new players notice the service is good. Good joke. Quote: my 0.02isk Rejected. _ We are recruiting \| Beginner's ISK making guide \| Manufacturer's helper
GavinGoodrich Ungrouped Guns	Posted - 2010.01.23 03:15:00 - [34] The closer to the individual level you make it...the more often companies will offer incentives for unsatisfactory service, or to sweeten the deal for a sale. You CAN do it on the macro level...as in massive #'s of people/accounts...but you'd need some sort of a business plan to present to the people in charge of the money on how to justify it. Perhaps a slush fund for player reimbursement for lost time...and if the tech team didn't have many server outages that quarter/year/whatever they get a little bonus? Of course, the EULA trumps all that. However, I did appreciate it when Sony offered incentives to players when things broke because of thier fault (day long server outages) It's just good business. We, the players, were grateful. /shrugs \o
Roemy Schneider Vanishing Point.	Posted - 2010.01.23 06:04:00 - [35] Edited by: Roemy Schneider on 23/01/2010 06:05:02 i'm already getting my free days... i've unsubscribed my other PvP character. alas, selling is not an option with the market plummeting - quite a load of players a dumping their pvp toons. no point in using guardians, let alone two in form of dual-boxing. besides, the micromanagement of guns and other targeted thingies doesn't allow dual-boxing anyways - putting the gist back into logistics
Max Hardcase Art of War Cult of War	Posted - 2010.01.23 07:06:00 - [36] I'd like to test that part of the EULA in an EU country. I dont think EU consumer laws allow that. We pay for a service and you better be able to provide that service then.........
Serpents smile	Posted - 2010.01.23 07:26:00 - [37] Originally by: Max Hardcase I'd like to test that part of the EULA in an EU country. I dont think EU consumer laws allow that. We pay for a service and you better be able to provide that service then......... No *you have* agreed with the EULA before you started playing, if you don't like it --> there's the door.
Amanda Mor Gallente	Posted - 2010.01.23 09:27:00 - [38] Originally by: Serpents smile Originally by: Max Hardcase I'd like to test that part of the EULA in an EU country. I dont think EU consumer laws allow that. We pay for a service and you better be able to provide that service then......... No *you have* agreed with the EULA before you started playing, if you don't like it --> there's the door. Because legal contracts are never challenged in a court of law, and what applies in one country always applies in every other country... Not that I care too much one way or the other, but a user agreement that requires you only to check a box on your computer screen isn't exactly an ironclad legal document. Hell, Gilbert Arenas is probably going to be able to keep his money after clearly violating the terms of his contract by bringing a gun (or four) into the locker room - a contract is often a starting point in a debate, not the be all and end all. ---------------------------------------------- I'm not an alt. Oh wait, yes I am.
Marchocias Silent Ninja's	Posted - 2010.01.23 11:34:00 - [39] I dont think this is an EULA issue at all; CCP are under no obligation to provide such a service. However, it may be in the interests of their business to do so, simply as a gesture to foster goodwill amongst their customers. This is something that it is impossible to put an accurate value on. Also, I think that 5 free days is a bit excessive. I imagine a much fairer system, would be if some part of proxy servers are made stable enough to be sure to log every login attempt... Then anyone online when the server crashes (and anyone attempting to login), gets given the exact amount of time between then and when the server is officially available again... no point reimbursing accounts that didn't suffer the downtime. Just my 2 pence. ---- I belong to Silent Ninja (Hopefully that should cover it).
franny Mentis Seorsum	Posted - 2010.01.23 14:13:00 - [40] Originally by: Niccolado Starwalker Edited by: Niccolado Starwalker on 22/01/2010 23:18:40 Originally by: Sumelar Totally unnecessary, players just need to realize that things can't be fixed by a flip of a switch. I'm really ashamed that the only thing my generation can really be recognized for its an incredible lack of patience. most kids who grow up today thinks their parents are being horrible towards them if they are not given jeans to 500 dollar each or the latest iPhone to 700! and then when you don't buy them ****, they steal it, and you can't even beat them for being little thieving brats because of bleeding heart liberals
Sinchai N'Bien Caldari Red Federation	Posted - 2010.01.23 14:28:00 - [41] Originally by: Amanda Mor e] Because legal contracts are never challenged in a court of law, and what applies in one country always applies in every other country... Not that I care too much one way or the other, but a user agreement that requires you only to check a box on your computer screen isn't exactly an ironclad legal document. Hell, Gilbert Arenas is probably going to be able to keep his money after clearly violating the terms of his contract by bringing a gun (or four) into the locker room - a contract is often a starting point in a debate, not the be all and end all. Obviously, all countries have different laws and different interpretations of similar texts, but I'm confident that CCP has several lawyers who work with making the EULA legally bearing in as many countries as possible. And yes, the EULA is considered to be a legal document - anything done on your computer is legally binding if it can be proven; as is the case with music/game sharing (as in, if it can be proven you have violated the copyright they can hold you accountable for it). In case you haven't noticed, you HAVE to 'read' the EULA to install the client and then click a button labeled "I agree". Not reading it or not understanding it does not violate the contract on their end.
Guttripper Caldari State War Academy	Posted - 2010.01.23 16:45:00 - [42] Has Sony changed its way of operating a game? - Patch installed, taking anywhere from eight to twelve hours. - Game online with an emergency patch within twenty minutes. - Unknown length of down time for this emergency patch. - Abashi telling players they suck and don't know a good thing when they see it when same players complain on the forums. - Some of the servers return to life while others are down. - More player complaints, more Abashi bashing. - Previous down servers are up / previous up servers are down. - New wave of player complaints with more Abashi bashing. - Servers finally "stable" while various zones are questionable about being playable. - Another emergency patch to fix the emergency patch. - Servers phase in and out with Abashi still going strong. - Rollback due to exploit found and prompting an emergency patch. - Various game play aspects, like bards and their (lack of) songs, found broken and promised to be fixed in the next patch, scheduled a week from now. Overall "lost" time equaled a good twenty four hours plus. ----- All realistic views in a sarcastic tone aside, on a personal level, I never had any issues dealing with either Sony's nor CCP's customer service. I may not always agree with their responses ("No ship replacement???"), but they have always been courteous overall.
Connner Minmatar	Posted - 2010.01.23 17:09:00 - [43] Newsflash, software doesn't always work right..... Extended downtimes and occasional crashes and whatnot are to be expected when playing any MMO. I'd say as a whole EVE has been pretty reliable with uptime.
Ranger 1 Amarr Dynaverse Corporation Vertigo Coalition	Posted - 2010.01.23 17:13:00 - [44] Apparently some people have never tried to do a good job at something, had it mess up, and had to ask for patience while they worked furiously to fix the issue. A few days of occasional server crashes and some minor glitches after a patch (especially a patch that people had be screaming for) simply doesn't equal a major issue. If, from your point of view, it "is" a major issue you might want to try your luck the wild and wacky world of dating, or perhaps even raising children. It kind of puts this whole thing in perspective. ===== If you go to Za'Ha'Dum I will gank you.
Esu Nahalas The Night Corporation	Posted - 2010.01.23 17:16:00 - [45] Edited by: Esu Nahalas on 23/01/2010 17:16:27 Originally by: Amanda Mor Originally by: Serpents smile Originally by: Max Hardcase I'd like to test that part of the EULA in an EU country. I dont think EU consumer laws allow that. We pay for a service and you better be able to provide that service then......... No *you have* agreed with the EULA before you started playing, if you don't like it --> there's the door. Because legal contracts are never challenged in a court of law, and what applies in one country always applies in every other country... Not that I care too much one way or the other, but a user agreement that requires you only to check a box on your computer screen isn't exactly an ironclad legal document. Hell, Gilbert Arenas is probably going to be able to keep his money after clearly violating the terms of his contract by bringing a gun (or four) into the locker room - a contract is often a starting point in a debate, not the be all and end all. Any contract written by a lawyer who is not a drunkard or did not sleep through law school will have forum selection and consent to jurisdiction clauses. When you accept such a contract, you agree to where it may be adjudicated and whose law applies.
Esu Nahalas The Night Corporation	Posted - 2010.01.23 17:21:00 - [46] And here it is: 16. GOVERNING LAW AND EXCLUSIVE FORUM The EULA, and the rights and obligations of the parties hereto, shall be governed and construed by and in accordance with the laws of the Republic of Iceland. The EULA shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods. The sole and exclusive forum for resolving any controversy, dispute or claim arising out of or relating to the EULA, or otherwise relating to any rights in, access to or use of the Software, System, Game, Game Content, User Content and/or the rights and obligations of the parties hereto, shall be the District Court of Reykjavfk, Iceland, (HTra=sd=mur Reykjavfkur). You hereby expressly waive and agree not to raise any and all objections based on personal jurisdiction, venue and/or inconvenience of such forum and agree to the jurisdiction of the District Court of Reykjavfk, Iceland.
Kerfira	Posted - 2010.01.23 17:38:00 - [47] Internet lawyers are the bestest lawyers Originally by: CCP Wrangler EVE isn't designed to just look like a cold, dark and harsh world, it's designed to be a cold, dark and harsh world.
Alleneara	Posted - 2010.01.23 19:54:00 - [48] Originally by: Roemy Schneider Edited by: Roemy Schneider on 23/01/2010 06:05:02 i'm already getting my free days... i've unsubscribed my other PvP character. alas, selling is not an option with the market plummeting - quite a load of players a dumping their pvp toons. no point in using guardians, let alone two in form of dual-boxing. Sorry for going slightly offtopic, but... I just returned to the game today (to what extent, will remain to be seen) having been totally inactive since last June, and mostly inactive for much longer. So this caught my eye. Firstly why are people dumping their PVP toons, and secondly why are Guardians (and I guess other Logistics) suddenly pointless now? One reason for asking that before I went inactive, I was supposed to sell a PVP/Guardian character but never got around to doing that. So now it wouldn't be worth reactivating that character for selling purposes I guess? More on topic, the OP is indeed being quite naive. People always will complain regardless, and yes, two days worth of subs from all subscribers is not an insignificant amount of money by any stretch. In WoW there's been several 1-day additions to game time due to server issues and such, but can't recall it happening much or at all in EVE in my time (March 2006 onwards). I imagine most game companies won't do that lightly due to the economical impact. Especially since the world economy still isn't exactly in a healthy state.
Slaydo GAme	Posted - 2010.01.23 20:00:00 - [49] I may be wrong but I vaugely remember getting one extra day or so from a downtime....cant remember when it was though. In my opinion 5 days is way too much for an hour an a half or so roughly, at most its more like 2 days. Granted yeah it sucks but it wont stop people from complaining.
Scout Ops Red Federation	Posted - 2010.02.10 16:20:00 - [50] bump for another tragic day
rootimus maximus	Posted - 2010.02.10 16:25:00 - [51] Originally by: Shimizu Taiki Have a look at the EULA. I'm fairly certain it gives absolutely zero guarantees about availability, and that CCP don't have to refund you or give you extra because the servers are down. Nice try though, so you get a C-. To be fair to the OP, he wasn't suggesting that CCP have any contractual obligation, rather he was suggesting a PR exercise that they could conduct which, in many cases, would result in increased goodwill towards them.
Jin Nib Resplendent Knives	Posted - 2010.02.10 16:26:00 - [52] If you don't like the service don't buy it, problem solved. Thank-you. -Jin Nib Trading on behalf of Opera Noir since: 2009.03.02 03:53:00
fivetide humidyear Gallente Fool Mental Junket	Posted - 2010.02.10 16:26:00 - [53] op is a muppet tbh
Samantha U	Posted - 2010.02.10 16:27:00 - [54] Out of the goodness of their evil little hearts, as a gesture of good will, possibly a day or so, or something to brighten up players days, but I don't feel I'm entitled to it.
Cecilia Syal Minmatar	Posted - 2010.02.10 16:32:00 - [55] this is a dumb idea, downtimes like this get you in the sunshine and out of your basement, live with it, nothings 100%... even my isp dies sometimes for a few hours.. the money they lose giving everyone a few free days is better spent on new hardware...
Twilight Moon Minmatar Sebiestor tribe	Posted - 2010.02.10 16:32:00 - [56] Yeah, and then every time that theres a crash in future, people come to expect 5 free days and moan when not given. No thanks.
Yakumo Smith Gallente No End To Infinity Fleetingly Finite	Posted - 2010.02.10 16:37:00 - [57] Double SP accumulation for X hours on all accounts depending on how long the disruption is. I suppose this must be my sig. I'll do something cool with it eventually.
Othran Brutor tribe	Posted - 2010.02.10 16:37:00 - [58] Originally by: Jin Nib If you don't like the service don't buy it, problem solved. Thank-you. Indeed. Guess what happens if enough people follow your advice? CCP will throw ever more desperate "come back" offers at them. At this point in time, with all the server crashes/lag that have occurred since Dominion/MS-SQL db upgrade who could blame people for simply walking away? I certainly couldn't. There's been a systematic failure of whatever CCP calls "QA" this week, but frankly that's nothing new. There's also been a critical design failure in the move to the newer MS-SQL engine. That's more serious. If the lag/crashes are still there come the Nothern hemisphere summer then I reckon CCP are in serious financial trouble. Needs sorting and theres nothing users can do.
Cecilia Syal Minmatar	Posted - 2010.02.10 16:41:00 - [59] Originally by: Yakumo Smith Double SP accumulation for X hours on all accounts depending on how long the disruption is. Thats actually not a bad idea, i remember during castor/red moon rising we got a few extra hours trained than what would of normally trained, could of just been my imagination though, cause it was like 12-24 hour downtimes. Maybe give all accounts 3 days 100% bonus to training. with a few days notice so people can take advantage.
Spurty Caldari Rionnag Alba Triumvirate.	Posted - 2010.02.10 16:45:00 - [60] Skill queues and really long skills make weathering this blizzard a breeze. Carry on CCP, I'll keep skilling while you keep tracking down issues Originally by: Hurley I WAS NOT QUITTING SoT AND WAS NOT THINKING ABOUT JOINING IT. PL/SoT MADE A MISTAKE AND ARE NOT MAN ENOUGH TO ADMIT IT OR FIX IT.
Ga'len Minmatar Ship Construction Services Ushra'Khan	Posted - 2010.02.10 17:06:00 - [61] Originally by: Scout Ops I think it would be fair and profitable for everyone. - Players would be happy and stop complaining about crashes. - CCP is not losing, I mean, its just 5 days. - EVE Online gets more subscribers as potential new players notice the service is good. my 0.02isk Sorry mate, you ask for 5 days and get it, then people will ask for 10 days. Give a mouse a cookie and he'll want a glass of milk. Just remember the EULA you accept every time you install EVE Online. As with any software, the only guarantee is that they will take you money.
Multipurpose Cleaner	Posted - 2010.02.10 17:33:00 - [62] I demand CCP extend downtime tomorrow, since the uptime lost in recent crashes in no way makes up for all the 5-15 minute daily downtimes we quite often get. What's that? You never enjoyed shorter downtime cos you only started playing recently? Tough ****, sucks to be you since you've got a perceived net loss of uptime, but it's not my problem. Should've started playing eve earlier
Nicholas Barker Black Nova Corp IT Alliance	Posted - 2010.02.10 17:35:00 - [63] Originally by: Bagrista Yeah, that's gonna stop everyone from whining ;) server goes down again I DEMAND MOAR 5 DAYS FREE WAAAAAAAAAAAAAAAAAAAH ------ 0800-LAG-A-NODE
Slade Trillgon Endless Possibilities Inc. Ushra'Khan	Posted - 2010.02.10 17:38:00 - [64] Originally by: Magnus Orin World of Warcraft does from time to time offer 1 free day, but only in times of extreme server unreliability long periods of downtime (10-15 hours+) In the entire time I played that fail of a game, (for about 2-3 years) I received a 1 day credit to my account twice. It's rare, but it's not unheard of. I highlighted the part of your post that is truly the most important. Slade Originally by: Niccolado Starwalker Please go sit in the corner, and dont forget to don the shame-on-you-hat! ≡v≡
randomname4me	Posted - 2010.02.10 17:59:00 - [65] Originally by: Yakumo Smith Double SP accumulation for X hours on all accounts depending on how long the disruption is. Even when the servers are offline you still accumulate SP Petition\|Successful\|Reimbursement\|Lag Pick 3
Irida Mershkov Gallente Honour Before Death Nominis Expers	Posted - 2010.02.10 18:01:00 - [66] Originally by: Cipher Jones Originally by: Mr Epeen Originally by: Scout Ops - CCP is not losing, I mean, its just 5 days. my 0.02isk 5 days at $.50 a day is $2.50 Multiply by 300,000 is $750,000 Are sure it's costing nothing? Mr Epeen Yes, and if they were pulling in 3/4 mil every 5 days there wouldnt be server issues. Good to see you have no idea how a business works.
Droog 1 Black Rise Inbreds	Posted - 2010.02.10 18:41:00 - [67] Originally by: Magnus Orin World of Warcraft does from time to time offer 1 free day, but only in times of extreme server unreliability long periods of downtime (10-15 hours+) In the entire time I played that fail of a game, (for about 2-3 years) I received a 1 day credit to my account twice. But you still payed Blizzard to play their 'fail' game for 3 years? No wonder ccp can get away with such poor service with people like you around.
Hot Fudge Minmatar Brutor tribe	Posted - 2010.02.10 20:05:00 - [68] Lol, I laugh every time I see one of these threads. Anyway, you DO get free game time. Whenever the servers come up before the scheduled downtime. The scheduled downtime is for an hour each day, but most days, the server is back up before the allotted time. So technically, that is free game time that you weren't supposed to get. Add that up over a year, and I am sure it will be more than 5 days total. If that doesn't make people happy, then refer to the EULA that anyone agrees to when they install EVE. ========================= Sweet, sticky, and bad for your health.

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