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Thread Statistics | Show CCP posts - 19 post(s) |
1Esquire
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Posted - 2010.06.23 22:02:00 -
[421]
 Originally by: Rickbass4001
Heck guys, their Air Conditioning could be down for all we know. (I work on ac for lots of server rooms.)
As long as I'm compensated for the down time, no biggie.
dream on with that comp
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Tigrison
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Posted - 2010.06.23 22:03:00 -
[422]
Originally by: Arithron
Quote:
Is this a wind-up? Quite frankly, I LOLed a lot...so it must be
Seriously, you plan your time and committments around Eve...it's an investment? What exactly are you doing in Eve???
Well maybe you have been living under an asteroid. The rest of the world is still reeling from a Global Financial Crisis and for a lot of people finding extra work and income to pay bills and allocate funds to "invest" and still be able to play a game like EVE is sometimes a difficult thing to do.
And if dollars do become constrained, what is likely to be the first thing that gets chopped out of peoples budgets? Games like this. It's called asking questions of "cost effectiveness."
That's why it would be better to inform players how long something may take in approximate hours, rather than announcing a specific time.
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Drifnir
Mnemonic Enterprises
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Posted - 2010.06.23 22:03:00 -
[423]
Originally by: Seymore Cox
Look at the birght side, at least we're not playing WoW.
Good point, but i think i'll go give DDO a try...it's free after all.
I wonder if this 'sword' thingy can track actual rats 
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Lord DevilHanzo
Gallente
Digital assassins
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Posted - 2010.06.23 22:03:00 -
[424]
Originally by: Eckstacy
Heaven forbid y'all might actually have to leave the house, or even worse spend time with the girlfriend. Sheesh.
This.
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niko ono
Caldari
Red Ochre Mining and Exploration
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Posted - 2010.06.23 22:03:00 -
[425]
my problem is not that a delay happened. is the size of it. you say you need 6h to do something. cool. than you say you need 12. not so cool, cause you just doubled your initial estimation which means your planning skills are inexistent. when you need double the time (which you probably already doubled after you calculated the effort, just to be on the safe side) it means you were so far off you could let your grandma make a wide estimation on the matter and advert that...
this was more of a:
> .. hey guys.. you know we need to move those servers cause we cant code the lag out so we try to out-performt it.. roughly how long will it take?..
> hmm.. take the plugs out.. 20 minutes... move the **** to the new position... 1h if our backs wont hurt too badly... plug them back 40 minutes cause you need to see what goes where... then we need like 1h to play with the thing... 20 minutes to correct ****.. 2.2h.. let's make that 3 just to be sure...
> so we tell the lamers 6 hours and they will stop saying we can't freaking plan. ofc we can't... we are agile.. we solve everything on the spot...
i dont want my money back for the time i could not play. all i want is the respect to actually get your estimations right ONE TIME so i can presume you did make an actual effort to plan it.
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Malco Jones
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Posted - 2010.06.23 22:04:00 -
[426]
Originally by: Hunter Stevens
In the professional IT world, you don't exceed your time window. Professionals have a Implementation, validation, and back out procedures. If work can't be done in the Maintenance window as work is moving along, the backout procedure is executed, and back to the drawing board it goes to diagnose what went wrong. Then again, CCp can only be as professional with what income they make with us users. I don't know their financial situation, but I'd like to think as EVE grows, they would spend more income on folks with more experience with network/server migration and efficiency. It can be quite costly, but at the same time, downtime would be waaay less than this with a developed plan with the appropriate rescources onboard.
As a former Data Telecommunications Field Engineer and Project Manager, I can assert to the above. In the industry you always have a window that's TWICE the time you believe the cut-over will take. The reason for this is so if you have been unable to finish by the time you're halfway through your window, you have time to implement your roll-back plan. You ALWAYS have a roll-back plan in case you cannot finish the work in time. You will need the second half of your window to roll-back your changes to the old hardware BEFORE your window expires. Either way the system is up and the customer loses no money outside the established time frame. If your customer is a major world bank (like a couple of jobs I've had to manage) you NEVER tell your client you are costing them or losing them money beyond what they have previously agreed to, prior to the commencement of the downtime. If you do, you wind up covering the lost income for your client. Anybody want to take a guess at how much Citibank or HSBC makes in just one hour? So yeah...you always finish inside your window on the new hardware or the old. No excuses. |
ctx2007
Minmatar
Wychwood and Wells
United Nations Intelligence Taskforces
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Posted - 2010.06.23 22:04:00 -
[427]
My wife just asked me if eve was down, so i explained about the new server room with all the nice new shiny switches and routers to make our game run quicker. I told her this is not an easy task task and CCP should really allowed more time for the change over. After all CCP are only human and our species does make mistakes.
EVE is a game and a damn good one too |
KillMinusNine
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Posted - 2010.06.23 22:04:00 -
[428]
I always hate giving my users timeframes of when network resources will be back online after planned maintenance, something always happens and it takes longer than expected. Wish my data center was as sexy as that too.  CCP does a good job, I know it will be up soon. The withdrawal from my EVE addiction is kicking in however...  |
Bomberlocks
Minmatar
CTRL-Q
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Posted - 2010.06.23 22:04:00 -
[429]
Originally by: Canti Ludan
upgrading that much hardware is a witch with a huge B. Quit the griping or CCP might decide to charge for the next expansion...
...
Eve has somewhere between 60000 and 120000 active players (320000 accounts, average of 2 accounts per player, older players more accounts, newer only one). If CCP were to charge on top of the monthly subscription with a tiny player base like that, they would run the real risk of losing a good deal of their income.
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sniper29a
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Posted - 2010.06.23 22:05:00 -
[430]
I am glad that at least you are smart ;-) I am not sure how about you, but I have better things to do in real life rather than wasting time by some primitive game which gets boring after you discover all. All of you guys seem to have no life. You are so horny to log in again and play. What a interesting life.
Originally by: sniper29a
more accounts = incompetence to do one thing properly on one account.
Another MorAnic statement. Probably from someone who is jealous that they cant afford more than one account.
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Arithron
Gallente
Gallente Trade Alliance
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Posted - 2010.06.23 22:05:00 -
[431]
Originally by: carebear one
Originally by: Arithron
Originally by: carebear one
Hello,
hm I followed this thread a while and basically its "nice" to see how many people are allready brainwashed and indoctrinated by the content industry. Not able to act as a customer anymore ... only able to act like a beggar.
Well I dont think CCP provides this service because they are Altruists ... and I dont gave my money as a gift. CCP want to make a fortune and I want to play. So ... I understand that they have to do maintenance jobs and I dont complain about it BUT also I think as a customer I can expect some kind of compensation for an unreachable service for over 18 hours for wich I paid for. Its not my problem that they let the server outdate ... lets see it from the other side ... I never had heared that CCP said "well he paid for EVE over 5 years now ... now he forgot to put in a new GTC lets have his Account open because he is such a good customer for over 5 years now" ... I have to fullfill my duties to be able to play EVE and so I can expect CCP to do there duties and when they are unable to do it in time there has to be some compensation.
How about using the extra few hours to get down and jiggy with the GF/wife? Oh, I see...too much time spending Eve, overlooked that facet of life???
Quod erat demonstrandum ... like I said ... beggars not customers anymore
I think you may have missed my point, which was: you seem to take a virtual spaceship game a little seriously and may have overlooked the finer pleasures of real life...but then again, maybe you have a smooth hand???
Vote Arithron for CSM!
Check out my thread: http://oldforums.eveonline.com/?a=topic&threadID=899358 |
Xamiakas
Caldari
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Posted - 2010.06.23 22:06:00 -
[432]
guys.. imo, CCP should rename to FAIL CO. for crying out loud.. it`s 22:00 UTC and TQ is still down ? i`m not paying for number of logins per month.. i`m paying for a month`s time of playing.. today i haven`t been online at all and won`t, cause gotto go to sleep to wake up to work on time.. peeps.. you should really think about renaming ya company.. every single time u do maint or stuff.. and give the approximate time.. it appears to take at least DOUBLE the est given. maybe one month add like 1 cent to every1's fee and for the money gathered buy a freakin` clock?
---------------------------------------
Good Gallente - Dead Gallente :D
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Asok TheTemp
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Posted - 2010.06.23 22:06:00 -
[433]
When the server was down you had two ways to communicate.
Facebook and Twitter.
You've had more than enough time to post ANY information about delays and a possible explanation on either of these 3rd party sites.
I've seen teenagers that post essays of crap on these sites every 5 minutes cause they need to inform the world that they were in the bathroom or that they are cooking or even describing their sex lives.
Is it that difficult to have a set of people post a simple update now and then? I'm not asking that you post a 2 page blog about the delay but post a single sentence now and then. Example: "Ran into a problem with the server move. 4 blade clusters pending. New ETA 23:00." Would that be too difficult to type?
We the customer should be kept informed through public access (Twitter/Facebook/etc) about ANY changes to pre-arranged time frames/activities.
Don't forget - We the customer PAY your salary. You may have sponsors for some stuff but your main income is from subscribers. Treat your customers as you would like to be treated yourself.
There is no reason for an update blackout.
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jentaki
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Posted - 2010.06.23 22:07:00 -
[434]
Please take as much time as you need CCP...
Those of us that are serious about our internet spaceships want this hardware update, and we want it do be done right.
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Kerensky White
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Posted - 2010.06.23 22:07:00 -
[435]
Originally by: carebear one
well is it my problem that they dont know how to do there job? ... I work in the IT-Industrie for long time now and when I make a mistake and a facility stays offline longer than i told my customers I have a realy big problem on hand and have to compensate this
Really, and what do you do. People seem to use IT as a nice catch-all when there's actually a lot of differences between things. For instance, the data center I worked for, any time we had a scheduled maint, we made sure it did not impact customer uptime at all before we even started. Is that relevant to what CCP is doing? Not in the slightest.
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Ronz
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Posted - 2010.06.23 22:07:00 -
[436]
Still no Eve!!! Boring! Im off to bed, cant be bothered waiting any more.
Ah well, at least it means ill get some decent sleep tonight and I wont be a my usual zombified self arriving into work in the morning.
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Saxobreed
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Posted - 2010.06.23 22:08:00 -
[437]
Just a quick one, from someone who both enjoys time on EvE and also has a family (3 kids, a wife and a dog ).
You guys do realize that the second CCP ran into problems with the server, they stopped giving a **** about what you say on their forums about them??
For those of you that are moaning on and on about paying for the game that "your not getting the expected service for" then i please ask you to go and re-read (or actually read for the first time) the terms and conditions/EULA and other legislative jargon that you have to accept before you commence the playing of the game. I actually have read it (watching videos of "funny dogs/cats" on youtube got tedious) and it says that if CCP or the EVE game software encounter probems, then they reserve the right to take the game down for extended periods of time. Only after a full month of down time can you claim back the amount paid.
So, baically, stop whineing on about your loss of a few hours (even though i was a bit peeved off as i didnt set training last night cos im a fail noob (joke)) and find something contsructive to do, like planning how your going to make millions of isk using pen and paper. Think about the next system your going to camp or try new ship fittings with the many Eve tools. Just quit wasting space on a forum which is ment to provide information for players about the downtime and not watching little girls/boys (most of you sound like girls) moan about the toy mummy is fixing because its broken.
Anyway, rant over. Eve mail me if you have a problem :) Be happy to jump down your throat :) 
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CHIEFSkywalker VWarrior
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Posted - 2010.06.23 22:08:00 -
[438]
Its now 2 hrs and 5 mins past the time it was supposed to be back online so when will it be online, im suffering here from withdrawls, hook me up. LOL but seriously
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carebear one
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Posted - 2010.06.23 22:08:00 -
[439]
Originally by: Arithron
Originally by: carebear one
Originally by: Arithron
Originally by: carebear one
Hello,
hm I followed this thread a while and basically its "nice" to see how many people are allready brainwashed and indoctrinated by the content industry. Not able to act as a customer anymore ... only able to act like a beggar.
Well I dont think CCP provides this service because they are Altruists ... and I dont gave my money as a gift. CCP want to make a fortune and I want to play. So ... I understand that they have to do maintenance jobs and I dont complain about it BUT also I think as a customer I can expect some kind of compensation for an unreachable service for over 18 hours for wich I paid for. Its not my problem that they let the server outdate ... lets see it from the other side ... I never had heared that CCP said "well he paid for EVE over 5 years now ... now he forgot to put in a new GTC lets have his Account open because he is such a good customer for over 5 years now" ... I have to fullfill my duties to be able to play EVE and so I can expect CCP to do there duties and when they are unable to do it in time there has to be some compensation.
How about using the extra few hours to get down and jiggy with the GF/wife? Oh, I see...too much time spending Eve, overlooked that facet of life???
Quod erat demonstrandum ... like I said ... beggars not customers anymore
I think you may have missed my point, which was: you seem to take a virtual spaceship game a little seriously and may have overlooked the finer pleasures of real life...but then again, maybe you have a smooth hand???
let me see ... you go to a restaurant and order a fine diner ... after a while you ge the bill without having gotten anything ... you also say "thats just amusment and i dont take this seriously i will pay and go without receiving any service" ???
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margrat fatcha
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Posted - 2010.06.23 22:08:00 -
[440]
make it a week just incase, we dont want any **** ups
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Drifnir
Mnemonic Enterprises
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Posted - 2010.06.23 22:08:00 -
[441]
Originally by: jentaki
Edited by: jentaki on 23/06/2010 22:07:10
Please take as much time as you need CCP...
Those of us that are serious about our internet spaceships want this hardware update, and we want it do be done right.
an update would be nice tho.
-This. So much this.
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Noir Avlaa
Amarr
Sunset Jokers
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Posted - 2010.06.23 22:09:00 -
[442]
Originally by: Macky1
Originally by: Kerensky White
The fact we pay does not ever guarantee 100% availability and no problems.
So if your TV blows up, you won't do anything about it, as it's not 100% guaranteed?
TV's are usually covered under warantee... Which is a kind of "guarantee" that "this device will work for x amount of time, and if it doesn't, we'll replace it for you"... The EVE terms and conditions state that service is not 100%, and don't offer a guarantee.
Next time think of a better example.
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Kindra69
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Posted - 2010.06.23 22:09:00 -
[443]
i think CCP should put a flash game or 2 (surely a flash copy of elite 2 can be done) on there web site so we have something to do while we wait instead of moaning which dosen't really help.
to answer the question on keeping us up to date with info, i would rether have that 1 person helping trying to get TQ online instead of talking to us lol
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Macky1
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Posted - 2010.06.23 22:11:00 -
[444]
Originally by: Noir Avlaa
Originally by: Macky1
Originally by: Kerensky White
The fact we pay does not ever guarantee 100% availability and no problems.
So if your TV blows up, you won't do anything about it, as it's not 100% guaranteed?
TV's are usually covered under warantee... Which is a kind of "guarantee" that "this device will work for x amount of time, and if it doesn't, we'll replace it for you"... The EVE terms and conditions state that service is not 100%, and don't offer a guarantee.
Next time think of a better example.
Will do!!
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HoWaa
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Posted - 2010.06.23 22:11:00 -
[445]
1500: TQ back online
1800: TQ back online
2100: TQ back online
2300: TQ back online
please just tell us the actual time the server will be up ??? think about that more than thousand people is getting annoyed about this..
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Arithron
Gallente
Gallente Trade Alliance
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Posted - 2010.06.23 22:11:00 -
[446]
Originally by: Tigrison
Originally by: Arithron
Quote:
Is this a wind-up? Quite frankly, I LOLed a lot...so it must be
Seriously, you plan your time and committments around Eve...it's an investment? What exactly are you doing in Eve???
Well maybe you have been living under an asteroid. The rest of the world is still reeling from a Global Financial Crisis and for a lot of people finding extra work and income to pay bills and allocate funds to "invest" and still be able to play a game like EVE is sometimes a difficult thing to do.
And if dollars do become constrained, what is likely to be the first thing that gets chopped out of peoples budgets? Games like this. It's called asking questions of "cost effectiveness."
That's why it would be better to inform players how long something may take in approximate hours, rather than announcing a specific time.
Get better at playing your 'investment then, and use ISK to pay for gametime...then you insulate yourself from the global crisis in finance (LOL!!!). Also, the only problem with your argument is that its cheaper to play Eve every night than go out and socialise...$0.50 doesn't buy much these days.
Vote Arithron for CSM!
Check out my thread: http://oldforums.eveonline.com/?a=topic&threadID=899358 |
Tigrison
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Posted - 2010.06.23 22:11:00 -
[447]
Originally by: Asok TheTemp
When the server was down you had two ways to communicate.
Facebook and Twitter.
You've had more than enough time to post ANY information about delays and a possible explanation on either of these 3rd party sites.
I've seen teenagers that post essays of crap on these sites every 5 minutes cause they need to inform the world that they were in the bathroom or that they are cooking or even describing their sex lives.
Is it that difficult to have a set of people post a simple update now and then? I'm not asking that you post a 2 page blog about the delay but post a single sentence now and then. Example: "Ran into a problem with the server move. 4 blade clusters pending. New ETA 23:00." Would that be too difficult to type?
We the customer should be kept informed through public access (Twitter/Facebook/etc) about ANY changes to pre-arranged time frames/activities.
Don't forget - We the customer PAY your salary. You may have sponsors for some stuff but your main income is from subscribers. Treat your customers as you would like to be treated yourself.
There is no reason for an update blackout.
AGREED
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sniper29a
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Posted - 2010.06.23 22:11:00 -
[448]
exactly my words. CCP are pros, at least they pretend to be. only difference is, this game is played by kids and they know well that kids cannot do anything. They will moan, but in the end they will play again no matter what. Few will quit game, but CCP still make money. end of story. next upgrade, same result, same outcry :o)
Originally by: Malco Jones
Originally by: Hunter Stevens
In the professional IT world, you don't exceed your time window. Professionals have a Implementation, validation, and back out procedures. If work can't be done in the Maintenance window as work is moving along, the backout procedure is executed, and back to the drawing board it goes to diagnose what went wrong. Then again, CCp can only be as professional with what income they make with us users. I don't know their financial situation, but I'd like to think as EVE grows, they would spend more income on folks with more experience with network/server migration and efficiency. It can be quite costly, but at the same time, downtime would be waaay less than this with a developed plan with the appropriate rescources onboard.
As a former Data Telecommunications Field Engineer and Project Manager, I can assert to the above. In the industry you always have a window that's TWICE the time you believe the cut-over will take. The reason for this is so if you have been unable to finish by the time you're halfway through your window, you have time to implement your roll-back plan. You ALWAYS have a roll-back plan in case you cannot finish the work in time. You will need the second half of your window to roll-back your changes to the old hardware BEFORE your window expires. Either way the system is up and the customer loses no money outside the established time frame. If your customer is a major world bank (like a couple of jobs I've had to manage) you NEVER tell your client you are costing them or losing them money beyond what they have previously agreed to, prior to the commencement of the downtime. If you do, you wind up covering the lost income for your client. Anybody want to take a guess at how much Citibank or HSBC makes in just one hour? So yeah...you always finish inside your window on the new hardware or the old. No excuses.
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Alec Freeman
Minmatar
Adventurers
Matari Visionary Coalition
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Posted - 2010.06.23 22:11:00 -
[449]
*stares at eve login screen*
*stares at screen some more*
*looks at time*
*waits for 0900-2300 to change to 0900-2400*
*eyes bleed*
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Elizabeech
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Posted - 2010.06.23 22:12:00 -
[450]
LOL, stop whining ffs. **** happens. It obviously happened now at CCP. If really bothers you so much then f-off, stop playing for a while, live life a little cos you are taking this a tad too seriously. In all honesty, if it takes them another whole damn day and we get stable servers running faster (think of the epic sized fleet battles with less lag?) i`ll go YIPPEEEE!
And if you still in a ****y little whiny mood: HTFU
Something went wrong, the game will take a tad longer to get back online, live with it.
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