Allery6548
   |
Posted - 2010.09.30 19:21:00 -
[422]
You turn something complex that really isn't - customer satisfaction is very simple. Just because there is complexity around or in a product it is not an excuse for a product to be shoddy.
The customer is always right. So many businesses forget that until they no longer have customers. Yeah, bouncing paying customers out of the store... great business sense there.
Every time CCP violates set expectations -> SET BY CCP <- they loose credibility. So yes, every time a piece of software fails I re-evaluate if I should spend more money with that company.
BTW - stores do run maintenance on their milk products. Actually on all their products. Go spend a day (24 hours) at the store and watch what happens to every single product on the shelves.
 Originally by: Ataxis
Edited by: Ataxis on 30/09/2010 18:59:09
Originally by: Dirk3672
You go to the store and get spoiled milk - you don't complain? I bet you complain and then go to different store.
you know...your example would be very valid...
if i had signed a EULA contract with the store outlining purchase and usage of said milk bottle...
but despite the fact that your "comparison" is invalid, since grocery stores don't run software maintenance on their milk bottles, and their products are not subjected to period downtimes...what happens if i return the milk, and they are sold out and they don't know when they're going to get their shipment in?....then i get a raincheck, or my money back....at that point, i can decide to continue shopping at said store, or take my money elsewhere...
(btw, if you're so upset and butthurt over "customer service"...why do you continue spending money here?)
what i *DON'T* do...is continue crying and whining to the store about when they're going to their milk in, and demand compensation because they can't tell me what i want to hear...
in fact, in most stores, if that were to happen...
the store would call security, and have you escorted from the property....
shame that CCP doesn't have "bouncers"
ps...fyi - entitlement has nothing to do with the cost of something...it has everything to do with someone feeling as if they have a right to something...
|