Have you seriously not been paid out yet??

how about the t-shirts?you still need to figure out a way to deliver them trough internet to people from various countries?

Own3d is shutting down next week.

Thats not good :(

Did own3d actually transfer the prize money to CCP? This article makes it sound like they aren't going to pay up, unless they already have.

As you can probably imagine there are legal issues that need to be taken care of when a partner goes under, like in this case with Own3d shutting down. I can't go into specifics of the contract here but a situation arose that delayed the delivery of the prizes.

You will get the prizes, and to make sure I insult your intelligence , we are working on it. Expect more information soon.

As an added note, even though we do not plan on making payment delays a habit, it normally takes between 1-3 months for prizes to be paid out in most online tournaments. And that is when no difficulties or problems arise. Of course we aim to do better than that, and that was our intention in this case but as is clear, difficulties arose and problems popped up.

As you can probably imagine there are legal issues that need to be taken care of when a partner goes under, like in this case with Own3d shutting down. I can't go into specifics of the contract here but a situation arose that delayed the delivery of the prizes.

You will get the prizes, and to make sure I insult your intelligence , we are working on it. Expect more information soon.

As an added note, even though we do not plan on making payment delays a habit, it normally takes between 1-3 months for prizes to be paid out in most online tournaments. And that is when no difficulties or problems arise. Of course we aim to do better than that, and that was our intention in this case but as is clear, difficulties arose and problems popped up.

As you can probably imagine there are legal issues that need to be taken care of when a partner goes under, like in this case with Own3d shutting down. I can't go into specifics of the contract here but a situation arose that delayed the delivery of the prizes.

You will get the prizes, and to make sure I insult your intelligence , we are working on it. Expect more information soon.

As an added note, even though we do not plan on making payment delays a habit, it normally takes between 1-3 months for prizes to be paid out in most online tournaments. And that is when no difficulties or problems arise. Of course we aim to do better than that, and that was our intention in this case but as is clear, difficulties arose and problems popped up.

I am very uneasy abut giving out my bank number, routing number and account number.
...
As all that information would give unlimited access to my bank accounts.

I don't think that's correct. I'm not sure what a routing number is, but bank and account numbers are certainly not secret information and should not allow anyone access to your account (other than sending you money).

Have you actually called your bank and asked about that?

Thanks for the thoughts faffy, but as im a person that specializes in criminal activity per se, I know how easy it is to do bad things witht the simpilist of information.

Now dont get me wrong, I am not nor would I ever accuse CCP of this kind of activity. Just in my line of work you learn to trust noone with your personal information, that as you have already stated, is not already public information. Similar example is that my credit card info is personal information that any company can get from my purchase records, but the would need the full security code from the back of it to do anything, so needless to say I would feel uncomfortable giving that out 8).

Like I stated, I know its a wierd thing from me and i mean no disrespect by any means. And again if its too much hassle, I will waive my portion of the money and look foward to the next tourney.

Thanks

Ok, April the 2nd, 4 months passed, and we havent received prize money from the tournament.
Just to prevent any jokes from CCP team, guys its not april fools day , it was yesterday, so please dont act clown, who ever first quote and answer me why we didnt receive our money yet?

Thank you very much.

In all seriousness I would wager that the prize money was actually supposed to come from OwnTV, or whatever their name was. Now CCP is doing their best to hold up another companies end of the bargain, as that other company no longer exists.

I know that the guys in first and maybe even the ones in second would much rather have cash than a plex prize alternate...... however if actual cash is too difficult to give out, then I would be just fine with a plex alternate 8).

But yeah I guess they are trying to work with own, to get everyone their money....

Sorry but this is shocking on CCPs behalf. If you are going to have a prize coming from a sponsor, that is not put into holding before the event then you seriously need to do some better due diligence. If they have bad debt thats gone well past a year then it's pretty obvious they are in no good shape. In fairness their service and product was pretty terrible anyway, so it's not surprise.

Shame for the prize winners though.

Very disappointed that CCP keep setting deadlines for themselves which they haven't been able to meet.

You guys worked hard for that win and are being treated unprofessionally.

For once, I have to agree with Rengas. In fact, I think any future CCP-organised tournaments should be boycotted until the prizes are paid in full.

Haha, oh wow!

In some ways I'm glad we came 4th in this, I'd be really irate by this point.

Do you know about that sentence : DO NOT FLY , WHAT YOU CANT AFFORD TO LOSE
well...
DO NOT STATE FUC*IN' PRIZES, WHICH FOR YOU ARE INCOMPETENT TO MAKE.

Ok, next thing im gonna do, is to ask nicely every member of all good known PVP teams from earlier tournaments to boycot any further tournaments that you ppl organise. Because clearly its not about being hard to make payment, its about you being awfully rude.


Do you know about that sentence : DO NOT FLY , WHAT YOU CANT AFFORD TO LOSE
well...
DO NOT STATE FUC*IN' PRIZES, WHICH FOR YOU ARE INCOMPETENT TO MAKE.

Aggressively phrased ranting won't get you anywhere.

This thread is frankly embarrassing, apologies to everyone still waiting for this to be resolved. Tomorrow is a public holiday in Iceland but I'll look into the situation on Friday morning and post an update here before the end of that day. I will also keep pursuing this until its settled.

Hi Loxy, Its almost thursday. We'll be expecting an update on friday. I will be bumping this thread until there is one.

Cheers Loxy, hopefully I will receive moneyz soon then :P

Pretty sure that's what I said in my post...?


Ok Friday update. I just met with CCP Dolan and we looked over the situation. Right now out of ~75 people eligible for a share of the prize there are just a handful that have actually filled out the invoices properly. We're going to take those, plus the ones we can salvage up to finance on Monday (Due to the national holiday yesterday there's a lot of staff not here today), along with the head of Customer Service in order to get those payments dealt with as soon as possible.

Also on Monday we will email everyone who has not filled out the invoice form properly or who still has not been in touch. This email will include very specific instructions on how to fill out the form and the information we need to make the transfer. We will collect the new and completed invoices and hand those in to the finance department on the following Monday. We'll carry on with this pattern until we're not getting any further responses.

To be very very clear on this point. The invoices must be filled in completely as instructed. We can not chase up information for you. We also cannot send money through paypal, or through several banks in some special arrangement. If you do not have the information for your own account I'd suggest finding a friend or relative who can accept the transfer on your behalf.

Pretty sure that's what I said in my post...?


Ok Friday update. I just met with CCP Dolan and we looked over the situation. Right now out of ~75 people eligible for a share of the prize there are just a handful that have actually filled out the invoices properly. We're going to take those, plus the ones we can salvage up to finance on Monday (Due to the national holiday yesterday there's a lot of staff not here today), along with the head of Customer Service in order to get those payments dealt with as soon as possible.

Also on Monday we will email everyone who has not filled out the invoice form properly or who still has not been in touch. This email will include very specific instructions on how to fill out the form and the information we need to make the transfer. We will collect the new and completed invoices and hand those in to the finance department on the following Monday. We'll carry on with this pattern until we're not getting any further responses.

To be very very clear on this point. The invoices must be filled in completely as instructed. We can not chase up information for you. We also cannot send money through paypal, or through several banks in some special arrangement. If you do not have the information for your own account I'd suggest finding a friend or relative who can accept the transfer on your behalf.

ABA and Routing are required by American Banks. No European banks use this.

CCP Dolan is not in the office today (well deserved day off after working Fanfest) so I'll have more of an update on everything tomorrow.

CCP Dolan is not in the office today (well deserved day off after working Fanfest) so I'll have more of an update on everything tomorrow.

We have around 20 invoices that look good to go. The head of finance unfortunately is on a day course out of the office today and we want to run this through him to make sure there are no issues. We've got emails between all the necessary parties internally and all looks good. We'll deliver this first load of invoices tomorrow morning and we're still hopefully that these will be paid out before the end of the week (add a few days for the money to actually appear in accounts).

When Finance have confirmed which invoices are good and which aren't we'll email the people who need to re-send us their invoice.

At least we're getting updates, I guess.

We have around 20 invoices that look good to go. The head of finance unfortunately is on a day course out of the office today and we want to run this through him to make sure there are no issues. We've got emails between all the necessary parties internally and all looks good. We'll deliver this first load of invoices tomorrow morning and we're still hopefully that these will be paid out before the end of the week (add a few days for the money to actually appear in accounts).

When Finance have confirmed which invoices are good and which aren't we'll email the people who need to re-send us their invoice.

For almost 6 month, you manage do to what CCP?

From what I can tell...... Third party here.

1) Managed to not pay rl money that was promised as a reward to the winners on NEO.
2) Up to the next patch, not implemented even a silly shirt for characters that was promised.... tbh i wont be surprised if the shirt doesnt make the next patch.
3) Banned half of the teams and players from the next Alliance Tournament with a date that was set prior to its announcement.
4) Allowed a small group of players make a better product in the SCL than any of the previous CCP tournaments have been.

So, they've done a lot! Its been a busy 6 months for them.

To be honest, I think your being quite too critical on your little assessment here.

1) CCP got screwed over as much as the winners did by whatever website was hosting the tournament (I can't even remember their name anymore and I don't care to.) While I do agree CCP should have made sure that everything was squared away before even starting the tournament, especially by having the prizes set aside, you should remember that no one paid to enter the tournament (except for the ships that were lost). CCP is doing their able best to make things right, and I am almost certain that the prize winners (by reading some of their previous posts, like the one guy who thinks his bank account number is the gateway to ruining him financially), are not making CCPs job any easier.

2) WHERE IS MY DAMNED T-SHIRT NO EXCUSE, YOU MESSED UP THE MOST IMPORTANT, EASIEST, PART OF THE PRIZES.

3)CCP did a really great thing by locking the date you had to be in the alliance by in order to play, I completely agree with this, and I actually surprised they implemented such a controversial but necessary limitation on the alliance tournament. This will only make the alliance tournament more enjoyable and competitive.

4)SCL is great don't get me wrong, they put a lot of hard work into it and I think it will be a great community service in the future. However, I don't think that you can make a clear distinction as to which one is better, after all SCL formed itself on the foundation of rules and formats that CCP built. The clear difference now is that SCL is being run a lot more often than anything CCP has done, so SCL will be able to tweak and perfect the rules, points, and format over a shorter period of time than CCP ever could.

So really CCP is doing what they can, they will get it done. While I don't appreciate CCPs time frame on the issue, I do believe they will stay true to their word. There was also some hints I picked up at fanfest from a few developers, that EVE tournaments are a back-burner game element to everything else, and that an extreme low priory is given to anything concerning them. I also know that there are few developers that are dedicated to making EVE tournaments a great and wonderful experience shared by participants and viewers alike, I think they will prevail.

The NEO prize shirts were an in-game vanity item not real life clothing item.

Cas Mania, auction plexes were paid by the teams to enter the tournament. ;)

As for the rest, its simple

All plexes paid during the auction were refunded. No one paid to play, essentially.

Not that it makes a huge difference in this case, but the quote here is incorrect. All PLEX *above the minimum entry of 10 PLEX per team* were refunded. Every team paid 10 PLEX to enter the NEO.

Nope, as a team captain, I know for a fact that 100% of all plexes were refunded. I did not pay 10 plex to play I paid zero.

That's pretty interesting.

http://community.eveonline.com/news/dev-blogs/73531

"Now for the teams that paid more than 10 PLEX for their spot. The PLEX entry fee and auction has always existed to make sure that only the most dedicated teams enter and compete to be champions. We obviously have the 27 most dedicated teams in New Eden, and with slots left open it is obvious that the bidding process only served to punish the most enthusiastic teams. As such, any team that spent more than 10 PLEX in the auction will have their excess PLEX refunded to their team captain."

So either 1) you're misremembering, which as I said, not a huge deal 2) Nulli somehow was a special snowflake that was over-reimbursed or 3) CCP has delayed so long on the prize payments for the winners, that they've allowed us time to figure out that they owe 8CAS 10 PLEX. I suppose the fourth option is that Nopolar's been holding out on us, but that seems unlikely since he's the one that drew the short straw and was forced to attend the auction in the first place. CAS tends to go by the adage of "only grant control of your affairs to those who are reluctant to accept it, and then only under conditions that increase that reluctance."

Back to the topic at hand: CCP, pay the people. You also might want to change CCP Dolan's original post at the top of this to reflect what's actually happening with the situation. If you guys are so swamped that you can't keep up with what are frankly pretty basic workflow tasks, stop being such tightwads and hire more help. Honestly, could have hired a temp worker for one week and saved so much hassle and not-best customer perception.

~Boiglio, expecting her tshirt

[quote=Boiglio]
The 10 plex not refunded by ccp was paid back to each team captain by Somerblink as a general sponsorship of the tourney (ie one that did not qualify for the plex payment to team sponsors from prize allocations)

The 10 plex not refunded by ccp was paid back to each team captain by Somerblink as a general sponsorship of the tourney (ie one that did not qualify for the plex payment to team sponsors from prize allocations)

That's pretty interesting.

http://community.eveonline.com/news/dev-blogs/73531

"Now for the teams that paid more than 10 PLEX for their spot. The PLEX entry fee and auction has always existed to make sure that only the most dedicated teams enter and compete to be champions. We obviously have the 27 most dedicated teams in New Eden, and with slots left open it is obvious that the bidding process only served to punish the most enthusiastic teams. As such, any team that spent more than 10 PLEX in the auction will have their excess PLEX refunded to their team captain."

So either 1) you're misremembering, which as I said, not a huge deal 2) Nulli somehow was a special snowflake that was over-reimbursed or 3) CCP has delayed so long on the prize payments for the winners, that they've allowed us time to figure out that they owe 8CAS 10 PLEX. I suppose the fourth option is that Nopolar's been holding out on us, but that seems unlikely since he's the one that drew the short straw and was forced to attend the auction in the first place. CAS tends to go by the adage of "only grant control of your affairs to those who are reluctant to accept it, and then only under conditions that increase that reluctance."

Back to the topic at hand: CCP, pay the people. You also might want to change CCP Dolan's original post at the top of this to reflect what's actually happening with the situation. If you guys are so swamped that you can't keep up with what are frankly pretty basic workflow tasks, stop being such tightwads and hire more help. Honestly, could have hired a temp worker for one week and saved so much hassle and not-best customer perception.

~Boiglio, expecting her tshirt

Thinking back it is quite possible that we only got 26 plex back instead of 36, since I didn't get the refud via contract, I cannot say for sure. I cannot find the chat logs of that particular event either. While I am still 90% I got the full 36 plex back, I am willing to be wrong.

i totally forgot about this.

I got paid 3 days ago.

I'm already poor.

...What I'd do for -ú44. :P

Paid by CCP ofc!

Bumping this because, yeah.

Bump because the guys deserve their prizes.

If CCP had honor they'd give the money from their own pocket.

Buhhdust here!

I haven't got my email yet, Don't know if it's because I let my account go inactive by mistake! :oops:

Still haven't received an email so I assume everything is ok. if an email has gone out though, It's at least some news that things are moving forward.

Buhhdust here!

I haven't got my email yet, Don't know if it's because I let my account go inactive by mistake! :oops:

Still haven't received an email so I assume everything is ok. if an email has gone out though, It's at least some news that things are moving forward.

Make sure that the email tied to your account is still active. We've had some problem with people forgetting that the email tied to their account management is one they don't use anymore.

The account is back online anyway, just resubbed it. The e-mail address is also confirmed to be active and correct.

Just to make sure this thread is on top.

CCP, we are actualy playing and paying this game, do not ignore us. Could u please be kind enough to answer questions asked above.

Thanks,

Has everyone been paid out yet?

Have we had any luck so far everyone? I know we haven't got our t-shirt things yet either.

Next time we'll just pay in bitcoins or beer or something.

Next time we'll just pay in bitcoins or beer or something.

imagine if eve had its own currency, that'd make things a little easier lolol ohwait....

Tbf nova the entire point of the NEO was to open eve online up in to e-sports. Unfortunately i doubt that will happen now. CCP should get on to twitch, learn from this and try again though! Altho i doubt they want to

If you haven't received a mail from me (only 3 people have) then your Invoice was good to go and I am just in the process of yelling at the bank about Iceland's currency restriction and transferring money into currencies that they have never dealt with before.

This has been way more of a nightmare than I originally intended. CCP has never really done anything like this before, and I certainly haven't. We've learned quite a few lessons from what we thought was gonna be a relatively easy thing. I want to get this wrapped up as soon as possible (Also I'm heading to Serbia in August, were a lot of our winning teams are from, and want to party with you guys without a cloud hanging over the fun), so the next update all of you guys should get is money in your bank accounts.

and anybody who entered it would be mental

Story here are small minded people unwilling to give out basic bank information and who then start complaining about not receiving any price money (surprise?). Meanwhile they threaten the whole future of cash tournaments for EVE online with their simplicity. CCP should adjust rules so that these kids forfeit their share automatically by refusing payment information. Same happens for lotteries so why not here..

Could be that the ones that are left are account sharing and need to hide their real identities. Can only hope some adults will be the winners of the next open so we can avoid issues like these.

Story here are small minded people unwilling to give out basic bank information and who then start complaining about not receiving any price money (surprise?). Meanwhile they threaten the whole future of cash tournaments for EVE online with their simplicity. CCP should adjust rules so that these kids forfeit their share automatically by refusing payment information. Same happens for lotteries so why not here..

Could be that the ones that are left are account sharing and need to hide their real identities. Can only hope some adults will be the winners of the next open so we can avoid issues like these.

Story here are small minded people unwilling to give out basic bank information and who then start complaining about not receiving any price money (surprise?). Meanwhile they threaten the whole future of cash tournaments for EVE online with their simplicity. CCP should adjust rules so that these kids forfeit their share automatically by refusing payment information. Same happens for lotteries so why not here..

Could be that the ones that are left are account sharing and need to hide their real identities. Can only hope some adults will be the winners of the next open so we can avoid issues like these.

Story here are small minded people unwilling to give out basic bank information and who then start complaining about not receiving any price money (surprise?). Meanwhile they threaten the whole future of cash tournaments for EVE online with their simplicity. CCP should adjust rules so that these kids forfeit their share automatically by refusing payment information. Same happens for lotteries so why not here..

Could be that the ones that are left are account sharing and need to hide their real identities. Can only hope some adults will be the winners of the next open so we can avoid issues like these.

you guys are little babies

Well maybe they're just not as used to being scammed as much as TEST is.

Lassie, that's banned in the new TOS. Please report it when it happens.

Have another redbull brah, maybe u can get those t-shirts and payments sorted out faster.

I've still not rec'd my t-shirt..

I can only assume there are serious legal difficulties to overcome with regards to the gifting of virtual t shirts across actual borders. Obviously these didn't apply when knocking out the plex for charity t shirts or the free red star t shirts for the festive gifts. Any second rate lawyer could explain why they were exempt from the obviously convoluted International virtual t shirt gifting legislation
Thank the Lord our Savior Jesus Christ that the massively competent CCP Dolan is on the case still. I predict that by the closing of this year 2014, we may even get a virtual preview of the t shirt! Exciting times

Bump to top. CCP this is not fair, pay the man or at least give him some answers!

I only got my PLEX prize from the NEO after e-mailing CCP Dolan 2 times. That was about 2 months ago. You should try this instead of continuously bumping this thread to no effect.

I only got my PLEX prize from the NEO after e-mailing CCP Dolan 2 times. That was about 2 months ago. You should try this instead of continuously bumping this thread to no effect.