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Thread Statistics | Show CCP posts - 15 post(s) |

Solo Drakban
GoonWaffe Goonswarm Federation
455
|
Posted - 2011.10.17 16:54:00 -
[61] - Quote
Callic Veratar wrote:That being said, it's unfortunate that we have to work in such an environment of paranoia where even a beneficial crash reporting tool could be perceived as having an evil ulterior motive.
I don't necessarily believe that CCP has an ulterior motive or that they are going to be malicious with the tool. I simply like to review what data is being presented from my computer, especially when it has the possibility of leaking information, not unintentionally, due to a missed flag.
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David Carel
20
|
Posted - 2011.10.17 16:58:00 -
[62] - Quote
KFenn wrote:CCP Redundancy wrote:When clients stop responding but don't close, that's probably a deadlock or an infinite loop. Neither of these counts as a crash, even if they are sucky. Replace iteration with recursion. Infinite loops cause StackOverflowExceptions. Win. (In all honesty don't do that.)
No, iterations do not cause a stack overflow per se. In Python, recursions cause a "RuntimeError: maximum recursion depth exceeded" but Python does not have a StackOverflowException, .NET does. In fact, you cannot cause a stack overflow in Python unless you access the language using its C API. |

Weaselior
BUTTECORP INC Goonswarm Federation
796
|
Posted - 2011.10.17 16:59:00 -
[63] - Quote
Callic Veratar wrote:That being said, it's unfortunate that we have to work in such an environment of paranoia where even a beneficial crash reporting tool could be perceived as having an evil ulterior motive.
I work with confidential information, and occasionally I work from home. It's necessary for me to be able to be sure that no confidential information is transmitted along with an eve crash report due to it being miscoded. |

KFenn
Percussive Diplomacy
26
|
Posted - 2011.10.17 17:00:00 -
[64] - Quote
David Carel wrote:KFenn wrote:CCP Redundancy wrote:When clients stop responding but don't close, that's probably a deadlock or an infinite loop. Neither of these counts as a crash, even if they are sucky. Replace iteration with recursion. Infinite loops cause StackOverflowExceptions. Win. (In all honesty don't do that.) No, iterations do not cause a stack overflow per se. In Python, recursions cause a "RuntimeError: maximum recursion depth exceeded" but Python does not have a StackOverflowException, .NET does. In fact, you cannot cause a stack overflow in Python unless you access the language using its C API.
'Maximum recursion depth' still likely means the same thing - you've run out of space on the stack with which to store the current runtime context before the method call. Anyway, they said a lot of the new code was C++.
My point was, using recursion causes some form of Exception to be thrown, whereas iteration doesn't.
Also, It wasn't a serious suggestion ;) Commanding Officer of the Treacle Tart Brigade SLAPD Director |

Flamehaired Death
Caldari Provisions Caldari State
1
|
Posted - 2011.10.17 17:03:00 -
[65] - Quote
Weaselior wrote:Addergebroed wrote:CCP Redundancy wrote:Weaselior wrote:Solo Drakban makes a good point - is mandatory reporting being patched out before release, or in winter expansion 1.1 In the short term, if you're worried about this feature then the best workaround would be to block your computer from accessing http://crashes.eveonline.comThis won't cause any issues with Eve, but it will mean that we won't be able to see and fix your crashes. Why on earth would you not want to help CCP to fix crashes? Like Solo, I prefer to know what information is being collected from my computer before approving it.
You do realize that your computer already sends an endless stream of data to CCP that you are not pre-approving. That is the command stream. And if CCP was out to hijack your disk content, they could easily slip/mix that data into the command stream. Granted it would take forever at low rates that did not raise your suspicion but then again you are logged on forever.
Or do you use a laptop with Wire Shark to continuously monitor EVE's outgoing data stream? How do you know that the garbage characters aren't your data going out in encrypted format?
Frankly setting your WIndows or Macfile system security up right is your best way of protecting user data not stored in EVE directories. Oh you can also encrypt your private data too. But keep in mind you can lose it too if the password data gets corrupted and is not saved in regular backups (i.e. nobody can break encryption easily for unknown keys - no even you). So before encrypting ask yourself if its better to lose your data should something go wrong. Or is that worse than someone else stealing it? |

Akrasjel Lanate
Naquatech Conglomerate
116
|
Posted - 2011.10.17 17:04:00 -
[66] - Quote
Windet is coming. |

Bromothymol
Ixion Defence Systems Tactical Narcotics Team
0
|
Posted - 2011.10.17 17:04:00 -
[67] - Quote
There is a history of corporate interests including potentially damaging/malicious code in their official releases. Sony's rootkit DRM software and Realplayer's introduction of Spyware to the world come immediately to mind.
Keeping CCP's rather rough customer relations over the past year or so in mind, I think it's only reasonable that people might be hesitant to allow CCP to record information from their computer without first reviewing it. That the response here was an immediate "yes" is an encouraging sign. |

Jenn Makanen
Science and Trade Institute Caldari State
14
|
Posted - 2011.10.17 17:06:00 -
[68] - Quote
Phantom Slave wrote:Addergebroed wrote:Why on earth would you not want to help CCP to fix crashes?
Some people aren't comfortable with information leaving their computer and going to somebody else when it has information about said computer. Privacy issues and all.
Course, if CCP really wanted to, they could just be uploading everything you have in an encrypted form. Just like any other software on your PC could. Edging into paranoia there.
Then there's people running bots, who want to make sure that CCP don't see the bot hooked into their code  |

Weaselior
BUTTECORP INC Goonswarm Federation
796
|
Posted - 2011.10.17 17:07:00 -
[69] - Quote
Flamehaired Death wrote: You do realize that your computer already sends an endless stream of data to CCP that you are not pre-approving. That is the command stream. And if CCP was out to hijack your disk content, they could easily slip/mix that data into the command stream. Granted it would take forever at low rates that did not raise your suspicion but then again you are logged on forever.
I am not perticularly concerned about CCP attempting to spy on me. I am, like Solo Drakban, concerned that a misconfigured crash report could draw more data than it was intended to, and unfortunately I'm required to care about that sort of thing. |

Zagdul
Clan Shadow Wolf Fatal Ascension
50
|
Posted - 2011.10.17 17:15:00 -
[70] - Quote
Solo Drakban wrote:Bagehi wrote:Will this report when the entire computer hangs up and becomes unresponsive and needs a reboot? I had one last week while playing Eve. I was going to write a bug report but I couldn't think of anything out of the ordinary that was happening when it crashed like that. CPU, GPU, case temps within norm...
If your entire system freezes it won't be possible for the bug reporting mechanism to fire, so, no. Though in general a complete system lock like this is rarely ever the fault of an application, but an indication of a lower-level issue with your system (faulty drivers, bad power, flakey RAM, RF interference, etc).
You left our solar flares.
It's not Rocket Surgery |

sokkke
Dreddit Test Alliance Please Ignore
0
|
Posted - 2011.10.17 17:15:00 -
[71] - Quote
I got something that would improve my xp reading the Dev Blog Posts A LOT.
Change the background image so the contrast between text and background isn't messed up in every line in the first 4 paragraphs (in the current post)
I always see myself twitching and sometimes even copying the text to a editor for un-annoyed reading. .. after hitting command+ so the font size get's readable (to bad i cant do that in-game)
http://www.smashingmagazine.com/2011/10/07/16-pixels-body-copy-anything-less-costly-mistake/
|

Ugleb
Sarz'na Khumatari Ushra'Khan
46
|
Posted - 2011.10.17 17:16:00 -
[72] - Quote
I think I'm going to be using the character recustomiser alot tomorrow. And viewing NeX items. Should CTD myself repeatedly in short order. 
Good blog and looking forwards to the results of CCP coders HTFU'ing to crush many, many crash bugs. http://uglebsjournal.wordpress.com/ |

Dalmont Delantee
Shiloh Technologies STR8NGE BREW
10
|
Posted - 2011.10.17 17:28:00 -
[73] - Quote
Solo Drakban wrote:Weaselior wrote:Addergebroed wrote:CCP Redundancy wrote:Weaselior wrote:Solo Drakban makes a good point - is mandatory reporting being patched out before release, or in winter expansion 1.1 In the short term, if you're worried about this feature then the best workaround would be to block your computer from accessing http://crashes.eveonline.comThis won't cause any issues with Eve, but it will mean that we won't be able to see and fix your crashes. Why on earth would you not want to help CCP to fix crashes? Like Solo, I prefer to know what information is being collected from my computer before approving it. Indeed.
Don't worry ccp aren't worried about your goat pron and the fact you play hello kitty online at the same time as eve. The old adage of if you have nothing to hide with the eve client why worry. Plus if there is no personal infp they won't know about your bots and python injections :-p |

EnderCapitalG
GoonWaffe Goonswarm Federation
179
|
Posted - 2011.10.17 17:33:00 -
[74] - Quote
Zagdul wrote:Solo Drakban wrote:Bagehi wrote:Will this report when the entire computer hangs up and becomes unresponsive and needs a reboot? I had one last week while playing Eve. I was going to write a bug report but I couldn't think of anything out of the ordinary that was happening when it crashed like that. CPU, GPU, case temps within norm...
If your entire system freezes it won't be possible for the bug reporting mechanism to fire, so, no. Though in general a complete system lock like this is rarely ever the fault of an application, but an indication of a lower-level issue with your system (faulty drivers, bad power, flakey RAM, RF interference, etc). You left our solar flares.
That would be RF Interference. Thanks for playing. |

Nonnori Ikkala
Love for You
3
|
Posted - 2011.10.17 17:39:00 -
[75] - Quote
I like the blog! I like the improvements! I like the quick response and promise of action for those who want to opt-out! I look forward to automatically submitting crash reports from my Mac!
I also look forward hopefully to eventual expansions of the feature to not-only-crashes, e.g.: "Hm, my pilot's face is bright blue, click 'Submit Log and Screenshot of Bug,'" kind of thing. |

VInanath Diesel
Freedom of Choice
0
|
Posted - 2011.10.17 17:40:00 -
[76] - Quote
Excellent Blog CCP Redundancy. Putting away my can of RAID...and remember first tell them what you're going to say, then tell them, then tell them what you just said.  |

Grey Stormshadow
Starwreck Industries
282
|
Posted - 2011.10.17 17:42:00 -
[77] - Quote
Very nice... fix drones too - thank you.
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Mekhana
Spiritus Draconis
198
|
Posted - 2011.10.17 17:48:00 -
[78] - Quote
I was hoping for the hybrids announcement. Oh well =( |

Sirane Elrek
GoonWaffe Goonswarm Federation
13
|
Posted - 2011.10.17 18:04:00 -
[79] - Quote
Dalmont Delantee wrote:The old adage of if you have nothing to hide with the eve client why worry. I want to quash this argument right at the beginning. Everybody has something to hide. Maybe not in the EVE client, but that's why people want to check what data is actually being transmitted. It's not your business to know whether I have a **** site open in my browser, or if I'm watching a live stream of Bill O'Reilly. |

bp920091
The Nyan Cat Pirates Extract.
0
|
Posted - 2011.10.17 18:21:00 -
[80] - Quote
See, these are the kind of devblogs that players want (well, no new content in this (content meaning new shiny stuff that shoots/get shot in game), but it shows that you ARE trying to make EVE a less buggy place, rather than just using eve as a cash cow to build WoD and Dust 514)
More of these are GREATLY appreciated.
Keep up the good work, one alt account is resubscribed (well, for that and because i suddenly need to use covert cynos, and noone else that i know can (cyno V is a LONG skill) |

Solo Drakban
GoonWaffe Goonswarm Federation
539
|
Posted - 2011.10.17 18:31:00 -
[81] - Quote
Dalmont Delantee wrote: Don't worry ccp aren't worried about your goat pron and the fact you play hello kitty online at the same time as eve. The old adage of if you have nothing to hide with the eve client why worry. Plus if there is no personal infp they won't know about your bots and python injections :-p
Why does everybody always go to the "if you have nothing to hide..." argument. I use my computer for more things than EVE and I take an NDA a lot more seriously than Darius III does. Let's say that CCP's data collection does actively collect a list of running applications (and I want to state that I have no objections to this, in fact it can be useful debugging if you want out that 80% of your crashes have occurred with a particular AV running or driver applet, etc) and I am running an application along side EVE that I am beta testing under NDA (be it game relation or otherwise) and EVE crashes, snapshots this list and sends it to CCP. I may now have violated an NDA as it relates to not revealing to anybody that I am in the beta, or that a beta even exists.
Had I had the chance to review crash logs ahead of time I would have seen that this application appears in the list and would have not sent the debug information to CCP, not because I don't want to, but because I would be breaking a contract with another entity. If the crash happened and I was not running this particular beta application I would have no issues sending a list of my other running applications to CCP. This has happened with other crash reporting software, things crash while I may be doing something under NDA or protected by other regulations or certifications (HIPAA, SOX, PCI, SAS70 take your pick, I deal with systems covered under some or all of these things) and I have to refuse to send a crash report.
I'm not worried about playing EVE and CCP transmitting the contents of my hard drive to them because I am not attributing malice to CCP's actions. We have an agreement (partially implied, partially explicitly laid out in the EULA) that CCP will send data back and forth between their servers and I'm reasonably certain that it's just data related to playing EVE Online. The addition of the crash reporting system is a very good step forward and my objections to it (which are past tense, CCP has responded that they are making it optional) were not based on my assumption that CCP was doing anything untoward, but by a need to protect myself from leaking data that I shouldn't, that under normal circumstances I would be perfectly fine with sending in a normal crash report.
So yes, I do have things to hide, but they aren't related to EVE online, and what I'm hiding is, quite frankly, should be of no concern to you, CCP or any other entity that does crash reporting. |

Master Akira
Shiva Morsus Mihi
1
|
Posted - 2011.10.17 18:40:00 -
[82] - Quote
CCP Redundancy, will the Video driver crashes be included in this? They don't drop you to dektop, but cause a windows "video driver has stopped responding and has recovered" error. And they are caused by Eve without a doubt.
It would be awesome if it did, because I have reported this bug since months ago in every imaginable way and yet no response. |

j0rg
Red Federation RvB - RED Federation
0
|
Posted - 2011.10.17 18:58:00 -
[83] - Quote
Solo Drakban wrote:
Why does everybody always go to the "if you have nothing to hide..." argument. I use my computer for more things than EVE and I take an NDA a lot more seriously than Darius III does. Let's say that CCP's data collection does actively collect a list of running applications (and I want to state that I have no objections to this, in fact it can be useful debugging if you want out that 80% of your crashes have occurred with a particular AV running or driver applet, etc) and I am running an application along side EVE that I am beta testing under NDA (be it game relation or otherwise) and EVE crashes, snapshots this list and sends it to CCP. I may now have violated an NDA as it relates to not revealing to anybody that I am in the beta, or that a beta even exists.
Had I had the chance to review crash logs ahead of time I would have seen that this application appears in the list and would have not sent the debug information to CCP, not because I don't want to, but because I would be breaking a contract with another entity. If the crash happened and I was not running this particular beta application I would have no issues sending a list of my other running applications to CCP. This has happened with other crash reporting software, things crash while I may be doing something under NDA or protected by other regulations or certifications (HIPAA, SOX, PCI, SAS70 take your pick, I deal with systems covered under some or all of these things) and I have to refuse to send a crash report.
I'm not worried about playing EVE and CCP transmitting the contents of my hard drive to them because I am not attributing malice to CCP's actions. We have an agreement (partially implied, partially explicitly laid out in the EULA) that CCP will send data back and forth between their servers and I'm reasonably certain that it's just data related to playing EVE Online. The addition of the crash reporting system is a very good step forward and my objections to it (which are past tense, CCP has responded that they are making it optional) were not based on my assumption that CCP was doing anything untoward, but by a need to protect myself from leaking data that I shouldn't, that under normal circumstances I would be perfectly fine with sending in a normal crash report.
So yes, I do have things to hide, but they aren't related to EVE online, and what I'm hiding is, quite frankly, should be of no concern to you, CCP or any other entity that does crash reporting.
Dude seriously if you are dealing with software under such severe NDA restrictions what on earth are you doing installing MMO games on the same hardware ? Not downplaying your argument here because it is valid, but if the business you're in is so sensitive against this kind of violations then you should be looking for hyper-secure dedicated hardware to put the NDA stuff on - not your gaming rig wth :-) |

Alice Katsuko
Terra Incognita Intrepid Crossing
15
|
Posted - 2011.10.17 19:02:00 -
[84] - Quote
Allow users to opt out of the data collection system. Odds are most of the folk worrying about CCP stealing their information won't bother to do so anyway, but it will make them happy to know that the option is there. Opt-in systems are a bad idea since most people don't care one way or the other and might not even know that they should opt in.
To be quite honest, if the information you work with is sensitive and a viable target for data theft, then you should either not be putting it into a networked computer, or should be taking extensive precautions which go beyond worrying about whether an Icelandic developer is going to go digging through your personal files. Most applications automatically send crash-related information. Some applications continuously send detailed usage statistics. And anyone who has installed an EA game has granted EA the authority to dig through their computer essentially at will, unless EA has changed its standard EULA.
|

David Carel
20
|
Posted - 2011.10.17 19:02:00 -
[85] - Quote
j0rg wrote:
Dude seriously if you are dealing with software under such severe NDA restrictions what on earth are you doing installing MMO games on the same hardware ? Not downplaying your argument here because it is valid, but if the business you're in is so sensitive against this kind of violations then you should be looking for hyper-secure dedicated hardware to put the NDA stuff on - not your gaming rig wth :-)
Because these NDA restrictions are standard for developers. I'm under NDA for SteamWorks and I have it on my PC, so, I shouldn't play EVE just because I have a library and some tools associated with it? You're not supposed to do it on hyper-secure dedicated hardware anyways. You have to ensure (at least in my example) that reasonable precautions against data theft are met. A dedicated rig is way overkill most of the time. |

Zleon Leigh
13
|
Posted - 2011.10.17 19:11:00 -
[86] - Quote
Solo Drakban wrote:Callic Veratar wrote:That being said, it's unfortunate that we have to work in such an environment of paranoia where even a beneficial crash reporting tool could be perceived as having an evil ulterior motive. I don't necessarily believe that CCP has an ulterior motive or that they are going to be malicious with the tool. I simply like to review what data is being presented from my computer, especially when it has the possibility of leaking information, not unintentionally, due to a missed flag.
and... there is always the possibility that a flaw in the tool or a hacking event might turn it into something malicious that grabs personal info. If you willy nilly allow data to be sucked off your computer then be prepared for serious RL consequences.
+1 to the Dev's! Incarna - Newest business example of mismanaged capital. |

Solo Drakban
GoonWaffe Goonswarm Federation
545
|
Posted - 2011.10.17 19:14:00 -
[87] - Quote
j0rg wrote: Dude seriously if you are dealing with software under such severe NDA restrictions what on earth are you doing installing MMO games on the same hardware ? Not downplaying your argument here because it is valid, but if the business you're in is so sensitive against this kind of violations then you should be looking for hyper-secure dedicated hardware to put the NDA stuff on - not your gaming rig wth :-)
Because the NDAs are fairly standard and there is no need to separate them onto different machines because I am aware of what applications report what and so long as applications are upfront with what they are doing and allow opt-in/out then there is no issue. I honestly would have no issues with EVE doing mandatory crash reporting so long as they were upfront with that happening and what data was being collected and more importantly, had a history of open communication on changes. It's the last one that concerns me for which is why I like the compromise of opt-in with the ability to review the data. Once CCP builds back up a level of trust, I'll be more willing to accept what they state at face value.
I'm also the kind of person that browses the web with plugins designed to turn everything off (no cookies, noScript, etc) and grant access as I trust sites, rather than just blindly jumping onto websites with a browser fully open and loading everything, getting hit by 0-day Flash and PDF exploits and ending up with more trojans and tracking than I can shake a stick at. Partially to protect myself, partially because I believe that I should be asked if a website can open up 15 flash programs, rather than forcing it open me. |

Katrina Bekers
Fighters Squadron
26
|
Posted - 2011.10.17 19:44:00 -
[88] - Quote
Thank you for all the info, and implicitly for the answers to my questions in the 1.1.2 deployment thread.
And for the quick replies from the devs to the ubergeeks proddings. << THE RABBLE BRIGADE >> |

Atomic Option
Taggart Transdimensional Virtue of Selfishness
0
|
Posted - 2011.10.17 20:06:00 -
[89] - Quote
Solo Drakban wrote:j0rg wrote: Dude seriously if you are dealing with software under such severe NDA restrictions what on earth are you doing installing MMO games on the same hardware ? Not downplaying your argument here because it is valid, but if the business you're in is so sensitive against this kind of violations then you should be looking for hyper-secure dedicated hardware to put the NDA stuff on - not your gaming rig wth :-)
Because the NDAs are fairly standard and there is no need to separate them onto different machines because I am aware of what applications report what and so long as applications are upfront with what they are doing and allow opt-in/out then there is no issue. I honestly would have no issues with EVE doing mandatory crash reporting so long as they were upfront with that happening and what data was being collected and more importantly, had a history of open communication on changes. It's the last one that concerns me for which is why I like the compromise of opt-in with the ability to review the data. Once CCP builds back up a level of trust, I'll be more willing to accept what they state at face value. I'm also the kind of person that browses the web with plugins designed to turn everything off (no cookies, noScript, etc) and grant access as I trust sites, rather than just blindly jumping onto websites with a browser fully open and loading everything, getting hit by 0-day Flash and PDF exploits and ending up with more trojans and tracking than I can shake a stick at. Partially to protect myself, partially because I believe that I should be asked if a website can open up 15 flash programs, rather than forcing it open me.
In the mean time, stop running these super-double-secret beta programs that you're bragging about on an online forum at the same time as you're running EVE. EVE is a pretty busy game, and unless these other programs are batch processing programs that need to sit and calculate for a while, there's no reason they need to remain open while you're playing EVE. I agree that a send/don't send button would be nice, but in the end the NDA is your responsibility not CCPs and I wouldn't be running ANYTHING at the same time as a program whose publicized existence could make me liable. |

Inanna NiKunni
BlackBongWater
0
|
Posted - 2011.10.17 20:09:00 -
[90] - Quote
Good work CCP
P.S. i will turn on CQ just to generate a few crash reports |
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