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Author |
Thread Statistics | Show CCP posts - 15 post(s) |
Solo Drakban
GoonWaffe Goonswarm Federation
583
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Posted - 2011.10.17 20:19:00 -
[91] - Quote
Atomic Option wrote: In the mean time, stop running these super-double-secret beta programs that you're bragging about on an online forum at the same time as you're running EVE. EVE is a pretty busy game, and unless these other programs are batch processing programs that need to sit and calculate for a while, there's no reason they need to remain open while you're playing EVE. I agree that a send/don't send button would be nice, but in the end the NDA is your responsibility not CCPs and I wouldn't be running ANYTHING at the same time as a program whose publicized existence could make me liable.
First, I believe you need to look up the definition of "bragging". I was not bragging, I was merely stating an example. Also, I'm not sure what game you're playing, but EVE is generally not a 'busy' game. Except during instances of combat, a lot of EVE can be played with it in a window with only one eye paying attention to things happening while you actually do useful things in another window.
Also, I am aware that it's my responsibility, which is why I was asking for the ability to opt into the data collection with the ability to review the data being sent so that I can verify what CCP is collecting and make the determination on if the data can be sent. The alternatives are to not load EVE while doing other things (which may be a blessing in some respects) or take actions to block their crash reporting system (which wouldn't be of benefit to anybody as they would then never receive a crash report as I would just set it and forget it).
I honestly don't get why people are still on about this. CCP said "Hey, awesome crash collection stuff coming up!" to which the question was asked "Is it optional?" CCP quite reasonably said "Oops, not now but we'll make it so!" and everything was fine. I would have preferred it be optional on launch but, again, a Dev gave a reasonable alternative if there were any reservations about the system until they could add the opt in, and again, everything was fine.
Then people came out of the woodwork with "if you have nothing to hide..." crap which is why some of us were giving examples of why we would indeed care. Regardless of how relevant you think they are, I do appreciate that CCP has addressed the concerns. |
Mr LaForge
Deep Core Mining Inc. Caldari State
91
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Posted - 2011.10.17 20:37:00 -
[92] - Quote
This is good news. |
Mr LaForge
Deep Core Mining Inc. Caldari State
91
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Posted - 2011.10.17 20:37:00 -
[93] - Quote
This is even better news.
/Redundancy |
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CCP Sreegs
C C P C C P Alliance
133
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Posted - 2011.10.17 20:40:00 -
[94] - Quote
Zleon Leigh wrote:Solo Drakban wrote:Callic Veratar wrote:That being said, it's unfortunate that we have to work in such an environment of paranoia where even a beneficial crash reporting tool could be perceived as having an evil ulterior motive. I don't necessarily believe that CCP has an ulterior motive or that they are going to be malicious with the tool. I simply like to review what data is being presented from my computer, especially when it has the possibility of leaking information, not unintentionally, due to a missed flag. and... there is always the possibility that a flaw in the tool or a hacking event might turn it into something malicious that grabs personal info. If you willy nilly allow data to be sucked off your computer then be prepared for serious RL consequences. +1 to the Dev's!
If someone wanted your personal information there are a multitude of easier ways to obtain it than trying to find a way to alter our collection code, which is limited to our process alone and the memory allocated to our process and only obtained in the event of a crash. We have a legally binding agreement with you that states that we will inform you what we collect and why we collect it, which is also spelled out in this blog.
I'm happy to help any of you with any concerns you may have but I can state quite clearly that the only data being sent to us is the contents of crash dumps related to our process space. If you're extremely concerned about that owing to other obligations you have or anything else there was a post on page 2... I want to say from a dev stating how to block the sending of the dumps until such time as the service can provide an opt out.
:edit: Here's the post I was referring to |
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CCP Sreegs
C C P C C P Alliance
133
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Posted - 2011.10.17 20:45:00 -
[95] - Quote
Solo Drakban wrote:Atomic Option wrote: In the mean time, stop running these super-double-secret beta programs that you're bragging about on an online forum at the same time as you're running EVE. EVE is a pretty busy game, and unless these other programs are batch processing programs that need to sit and calculate for a while, there's no reason they need to remain open while you're playing EVE. I agree that a send/don't send button would be nice, but in the end the NDA is your responsibility not CCPs and I wouldn't be running ANYTHING at the same time as a program whose publicized existence could make me liable.
First, I believe you need to look up the definition of "bragging". I was not bragging, I was merely stating an example. Also, I'm not sure what game you're playing, but EVE is generally not a 'busy' game. Except during instances of combat, a lot of EVE can be played with it in a window with only one eye paying attention to things happening while you actually do useful things in another window. Also, I am aware that it's my responsibility, which is why I was asking for the ability to opt into the data collection with the ability to review the data being sent so that I can verify what CCP is collecting and make the determination on if the data can be sent. The alternatives are to not load EVE while doing other things (which may be a blessing in some respects) or take actions to block their crash reporting system (which wouldn't be of benefit to anybody as they would then never receive a crash report as I would just set it and forget it). I honestly don't get why people are still on about this. CCP said "Hey, awesome crash collection stuff coming up!" to which the question was asked "Is it optional?" CCP quite reasonably said "Oops, not now but we'll make it so!" and everything was fine. I would have preferred it be optional on launch but, again, a Dev gave a reasonable alternative if there were any reservations about the system until they could add the opt in, and again, everything was fine. Then people came out of the woodwork with "if you have nothing to hide..." crap which is why some of us were giving examples of why we would indeed care. Regardless of how relevant you think they are, I do appreciate that CCP has addressed the concerns.
I'm told the crash dumps are also saved to the cache folder so you're welcome to take a look at them as you like. While I can't promise anything I'm sure we can look into the feasibility of allowing you to view a dump prior to submission as part of the opting in/out process, but that might be farther down the line if at all. |
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Solo Drakban
GoonWaffe Goonswarm Federation
600
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Posted - 2011.10.17 21:02:00 -
[96] - Quote
CCP Sreegs wrote: I'm told the crash dumps are also saved to the cache folder so you're welcome to take a look at them as you like. While I can't promise anything I'm sure we can look into the feasibility of allowing you to view a dump prior to submission as part of the opting in/out process, but that might be farther down the line if at all.
<3 |
Ranger 1
Ranger Corp
41
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Posted - 2011.10.17 21:26:00 -
[97] - Quote
Solo Drakban wrote:Ranger 1 wrote:From a post in above yours. This does not explicitly state that this is for EVE crash reporting, rather than Windows error reporting or 'this is normally what happens during a crash, but we've turned off the dialogue'.
Whoops, sorry Solo. I had taken it to mean that it operated the same way, and I thought that perhaps you had cross-posted with him and not seen it.
Didn't mean it to sound snarky, if it did. To kill the enemy and break their toys!
It's not so much a mission statement,-áit's more like a family motto. |
Esan Vartesa
Khanid Trade Syndicate
37
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Posted - 2011.10.17 21:34:00 -
[98] - Quote
Quote:Personal information is not collected in these reports, and it doesnGÇÖt look at anything else you have installed or are running on your computer (unless you have external binaries that have injected themselves into the running EVE process).
I see what you did there, and I approve.
This is what is getting the people pretending to be worried about their privacy all jittery.
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Solo Drakban
GoonWaffe Goonswarm Federation
624
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Posted - 2011.10.17 21:43:00 -
[99] - Quote
Esan Vartesa wrote:Quote:Personal information is not collected in these reports, and it doesnGÇÖt look at anything else you have installed or are running on your computer (unless you have external binaries that have injected themselves into the running EVE process). I see what you did there, and I approve. This is what is getting the people pretending to be worried about their privacy all jittery.
Actually, no, that's not what has us 'all jittery'. I'm fine with CCP getting a list of all my running applications (as I have said before), injected into EVE or not, so long as they are up-front about it (hell, Sreegs is welcome to show up at my place unannounced, crash on my couch and go through my computer himself looking for bots) so I can make the decision as to what applications to run at the same time as EVE. I also want the chance to review what they are sending as they currently have some ground to cover to regain my full trust in their statements.
It's all about informed consent balancing against the need for privacy. |
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CCP Sreegs
C C P C C P Alliance
134
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Posted - 2011.10.17 22:08:00 -
[100] - Quote
Solo Drakban wrote:
Actually, no, that's not what has us 'all jittery'. I'm fine with CCP getting a list of all my running applications (as I have said before), injected into EVE or not, so long as they are up-front about it (hell, Sreegs is welcome to show up at my place unannounced, crash on my couch and go through my computer himself looking for bots) so I can make the decision as to what applications to run at the same time as EVE. I also want the chance to review what they are sending as they currently have some ground to cover to regain my full trust in their statements.
It's all about informed consent balancing against the need for privacy.
We are not currently doing anything to enumerate any applications. All that we're retrieving is crash dumps from the EVE Online client which are limited to our own process space.
I can't make up my mind where on the creep-o-meter showing up at someone's house to rifle through their computer should be placed. It's somewhere below trying on their clothes and above peeking in their medicine cabinet. |
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Marisse Velahar
Native Freshfood Minmatar Republic
0
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Posted - 2011.10.17 22:20:00 -
[101] - Quote
CCP Sreegs wrote:
I can't make up my mind where on the creep-o-meter showing up at someone's house to rifle through their computer should be placed. It's somewhere below trying on their clothes and above peeking in their medicine cabinet.
let me narrow it down for you: It's around the same spot as going through their garbage. |
Mara Rinn
Cosmic Industrial Complex Cosmic Consortium
153
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Posted - 2011.10.17 22:42:00 -
[102] - Quote
Like Tippia, I am happy to hear that this is at least "in-lab" functional on Mac OS X. Let's see if I can still play the game after the patch |
Komen
Capital Enrichment Services
14
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Posted - 2011.10.17 22:47:00 -
[103] - Quote
Thank you for the transparency of your blog, informing us of this change. I have no problem with it, indeed, I'm glad to see you guys getting more modern with your processes.
Now keep this (this = reviewing Eve and thinking about how you do things and improving on that) up. |
Solo Drakban
GoonWaffe Goonswarm Federation
687
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Posted - 2011.10.17 23:54:00 -
[104] - Quote
CCP Sreegs wrote: I can't make up my mind where on the creep-o-meter showing up at someone's house to rifle through their computer should be placed. It's somewhere below trying on their clothes and above peeking in their medicine cabinet.
That would depend on how much groping was involved pre and post rifling and would you call afterwards? |
stoicfaux
287
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Posted - 2011.10.18 00:27:00 -
[105] - Quote
Quote:This shows the number of crashes per day from our main code line at CCP, generally being worked on by most of the developers (400 people). 400 developers?
Tinfoil. It should be at the top of everyone's food pyramid.
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Darjeedis
Dead poets society The Laughing Men
0
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Posted - 2011.10.18 01:49:00 -
[106] - Quote
Love it,
Will this be an automatic behavior? or will there be any indication that it is happening on the users end? ( I am sure it will be re-assuring to most to see this behavior ) |
Solo Drakban
GoonWaffe Goonswarm Federation
713
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Posted - 2011.10.18 02:08:00 -
[107] - Quote
Darjeedis wrote:Love it,
Will this be an automatic behavior? or will there be any indication that it is happening on the users end? ( I am sure it will be re-assuring to most to see this behavior )
I'm sorry, did you miss the 6 pages of conversation surrounding this?
Here's a tl;dr for you:
- At launch (tomorrow) it will more than likely be mandatory and automated.
- CCP will patch it in the future to make it 'opt in'
- If you want to 'opt out' currently you will need to block traffic to 'crashes.eveonline.com'
- CCP may add the ability to review what's being sent to them, this is up in the air.
- The dump is written out to your cache directory if you wanted to go digging.
- Sreegs has an open invitation to crash on my couch and rifle through my computer.
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Dalilus
Federal Navy Academy Gallente Federation
5
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Posted - 2011.10.18 02:20:00 -
[108] - Quote
Now that you mention it EVE used to close her socket to me every so often and that was why I shied from wormholes. These days the most that happens is a black screen that says "EVE not responding" but after 5 or 6 seconds the game loads normally. If this is an example what CCP is doing investigating and fixing the cause of crashes, keep on doing it. It is working and has saved the life of many tech 2 Hammerheads who also extend their grateful greetings. |
Amy Garzan
Department of Defence Important Internet Spaceship League
1
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Posted - 2011.10.18 02:25:00 -
[109] - Quote
This is a long time coming. And Im glad it finally was implemented. |
Luckytania
Bullets of Justice Damned Nation
21
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Posted - 2011.10.18 02:45:00 -
[110] - Quote
Addergebroed wrote:CCP Redundancy wrote:Weaselior wrote:Solo Drakban makes a good point - is mandatory reporting being patched out before release, or in winter expansion 1.1 In the short term, if you're worried about this feature then the best workaround would be to block your computer from accessing http://crashes.eveonline.comThis won't cause any issues with Eve, but it will mean that we won't be able to see and fix your crashes. Why on earth would you not want to help CCP to fix crashes? Companies have lied before about what data is being collected in these types of "it is all benign data, trust us" transmissions. Either for nefarious reasons or, more often, due to mistakes.
*After* I verify the contents of these data dumps I'll be happy to allow their submission.
Trust, but verify. <-- If it is good enough for nuclear weapon treaties it is good enough for personally identifiable information (PII) protection.
I'll unblock it at the DNS server for this house after I see what is being gathered and transmitted. Until then: $ nslookup crashes.eveonline.com Server:10.11.1.3 Address:10.11.1.3#53
** server can't find crashes.eveonline.com: NXDOMAIN |
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Luckytania
Bullets of Justice Damned Nation
21
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Posted - 2011.10.18 02:58:00 -
[111] - Quote
Luckytania wrote:CCP Redundancy wrote:In the short term, if you're worried about this feature then the best workaround would be to block your computer from accessing http://crashes.eveonline.com Companies have lied before about what data is being collected in these types of "it is all benign data, trust us" transmissions. Either for nefarious reasons or, more often, due to mistakes. *After* I verify the contents of these data dumps I'll be happy to allow their submission. Trust, but verify. <-- If it is good enough for nuclear weapon treaties it is good enough for personally identifiable information (PII) protection. I'll unblock it at the DNS server for this house after I see what is being gathered and transmitted. Until then: $ nslookup crashes.eveonline.com Server:10.11.1.3 Address:10.11.1.3#53 ** server can't find crashes.eveonline.com: NXDOMAIN On another note, I applaud CCP Redundancy / CCP for creating this tool. And especially Redundancy for quickly responding with useful information.
However, CCP just still has a ways to go about communicating with their user base. (And it is a user base of a commercial product.)
I've seen and used lots of these types things over the years. The following would have been a far more professional and respectful way to announce and implement:
1) Announce well ahead of the implementation date for changes to an existing product. (In EULA is fine for new products. Is there already text in the Eve Online EULA about pulling non-game data from a user's machine?)
2) Explicitly identify the data types being collected and transmitted during the dump. Ideally, present the actual data collected for user approval prior to each transmission.
3) Ideally make it opt-in to begin with. Or, make it clear where the disable option is set when the announcement of deployment is made. |
Bombay Door
University of Caille Gallente Federation
0
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Posted - 2011.10.18 03:03:00 -
[112] - Quote
So does this mean that the logs will finally show something now?
Also, +1 for the ninja injection detection system! |
Luckytania
Bullets of Justice Damned Nation
21
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Posted - 2011.10.18 03:06:00 -
[113] - Quote
Sirane Elrek wrote:Dalmont Delantee wrote:The old adage of if you have nothing to hide with the eve client why worry. I want to quash this argument right at the beginning. Everybody has something to hide. Maybe not in the EVE client, but that's why people want to check what data is actually being transmitted. It's not your business to know whether I have a **** site open in my browser, or if I'm watching a live stream of Bill O'Reilly. Or even accessing John Birch Society or Communist Party of America information sources. (Pick your poison.)
Ultimately, unlimited data always gets abused. And not necessarily at the first point of contact / collection. |
Luckytania
Bullets of Justice Damned Nation
21
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Posted - 2011.10.18 03:24:00 -
[114] - Quote
CCP Sreegs wrote:Solo Drakban wrote:
Actually, no, that's not what has us 'all jittery'. I'm fine with CCP getting a list of all my running applications (as I have said before), injected into EVE or not, so long as they are up-front about it (hell, Sreegs is welcome to show up at my place unannounced, crash on my couch and go through my computer himself looking for bots) so I can make the decision as to what applications to run at the same time as EVE. I also want the chance to review what they are sending as they currently have some ground to cover to regain my full trust in their statements.
It's all about informed consent balancing against the need for privacy.
We are not currently doing anything to enumerate any applications. All that we're retrieving is crash dumps from the EVE Online client which are limited to our own process space.I can't make up my mind where on the creep-o-meter showing up at someone's house to rifle through their computer should be placed. It's somewhere below trying on their clothes and above peeking in their medicine cabinet. [emphasis added to Sreegs post] My posts above were made before reading the entire thread. One should always read the entire thread before posting. How many of us always do so.
Regardless, some of what I said is still relevant. Basically the issues of "at-will" on day one, the user's ability to verify that data collection is not going beyond stated parameters and some refinements of communication. |
Malus Rimor
Public Liability
0
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Posted - 2011.10.18 06:54:00 -
[115] - Quote
EVE needs better disconnect handling/error reporting. I disconnect fairly often and I am not sure why. Everything else I use online is fine. Steam, Mumble, web pages, everything. Perhaps give the client a second or two and try to reconnect without dumping the whole game? Its very annoying as two of my accounts are Gallente/drone loving toons. |
Atmega
Men in space
0
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Posted - 2011.10.18 07:57:00 -
[116] - Quote
Which ports should i allow in firewall for this feature? |
Ciar Meara
Virtus Vindice
163
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Posted - 2011.10.18 08:15:00 -
[117] - Quote
Solo Drakban wrote: So yes, I do have things to hide, but they aren't related to EVE online, and what I'm hiding is, quite frankly, should be of no concern to you, CCP or any other entity that does crash reporting.
Yeah my boss at the CIA Max's flower shop now tells me I can't play EVE anymore :(. Back to analysing Khadaffi's secrets stash of chemical weapons hortensias without mining ice in the background :(. - [img]http://go-dl1.eve-files.com/media/corp/janus/ceosig.jpg[/img] [yellow]English only please. Zymurgist[/yellow] |
Dantes Wolf
i-Pos
1
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Posted - 2011.10.18 11:47:00 -
[118] - Quote
400...? people and you still cant design a caldari spaceship or a decent ui? let alone prevent disasters like the new, and 100% identical gun icons?
Just wondering - does the new gadget u invented reduce input lagg on designer brains?
D.
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Mark Onzolov
Revolution in Perfektion
0
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Posted - 2011.10.18 11:53:00 -
[119] - Quote
Yeah,
best idea since Incarna :)
Thanks a lot !
Regards Mark
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Didona Carpenito
Akimamur Industries
4
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Posted - 2011.10.18 12:57:00 -
[120] - Quote
Solo Drakban wrote:Darjeedis wrote:Love it,
Will this be an automatic behavior? or will there be any indication that it is happening on the users end? ( I am sure it will be re-assuring to most to see this behavior ) I'm sorry, did you miss the 6 pages of conversation surrounding this? Here's a tl;dr for you: [list] At launch (tomorrow) it will more than likely be mandatory and automated.
CCP will patch it in the future to make it 'opt in'
If you want to 'opt out' currently you will need to block traffic to 'crashes.eveonline.com'
CCP may add the ability to review what's being sent to them, this is up in the air.
The dump is written out to your cache directory if you wanted to go digging.
Sreegs has an open invitation to crash on my couch and rifle through my computer.
[/list]
Sreegs will not be coming to your Goon trap, like a noob. |
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