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In response to accusations of GM favouritism

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Author	Thread Statistics \| Show CCP posts - 10 post(s)
MalaMo	Posted - 2005.12.12 14:28:00 - [181] Originally by: Tiberius Caesar Originally by: Levin Cavil Originally by: GM Arkanon Originally by: MalaMo I read lot about something ppl call Customer Support ... What is that if I may ask ? Customer support are the GMs, who responded to your two stuck petitions and the seven emails you have sent to us. Isn't revealing his number of petitons/E-mails and CCP's resonce to them a breach of the TOS? I can say that I wouldn't appreciate you revealing the number of petitons I've filed along with the results. So, GM's should just have to accept insult's an innuendo's questioning their integerty and not be able to respond? LoL You ppl take this game to serious. Well I wouldn't take my post as an insult more as an irony or sarcasm, but now when you get me think .. I would pay greatly if they would let me trow few pies or cakes in their GMs face (new tip how CCP could make more money) ------------- Don't drink and drive, logon to EVE and fly.
Ishan Shade	Posted - 2005.12.12 14:47:00 - [182] Originally by: Stan D'marco stuff... And this pulls us back to the beginning. The Node Overload Lag that makes entire fleets stuck is a known problem and all you have to do is ask the regular GM to escalate the petition to a Senior GM who has more experience in the mechanics of EVE. And one day the devs will solve this problem. Patience. Using the customer support system that already is in place in the above manner is almost routine in the larger PvP alliances by now. This might be the first time many of your members experienced this and it came as a shock. Trust me, keep calm and use the system as it is supposed to and everything will be just fine. PS - Escalating petitions might seem ackward but remember that GM's have to deal with a lot of scammers too. the safety procedures work both ways. See to me this sounds like the system isn't working at all. It seems to me, by your explenation, that the regular GM's (almost) never reimburse a ship, and don;t even investigate. So why have them in the first place? To have a buffer, so most people will just leave it at that? Well that might work, but it's not very good support imho. I've had a few questionable losses in this game, and I've pettitioned twice. Never got reimbursed ofcourse... Now I'm thinking that if I would just presist I would have gottenmy ship back. Seems very iffy to me tbh... Oh and threatening players with bans is bad hhmkay. If any GM threatend me, I would ask for the e-mail of his supirior, so I could file an official complaint against him.
Garnerius De'Nugent	Posted - 2005.12.12 14:48:00 - [183] Originally by: Deathwing all of you grab ur sanitary napkins, stfu and get back in ur eve kitchens and make me a pie omgnewsigthx --- Originally by: Deathwing all of you grab ur sanitary napkins, stfu and get back in ur eve kitchens and make me a pie
Gariuys	Posted - 2005.12.12 15:04:00 - [184] It's the GMs that do the bloody banning. If you don't follow the rules, you get banned... BY A GM!!! Ofcourse they got the right to warn you against doing stuff that gets you banned. It's part of their job. ~{When evil and strange get together anything is possible}~ A tool is only useless when you don't know how to use it. - ActiveX The grass is always greener on the other side. - JoCool
Vekia	Posted - 2005.12.12 15:20:00 - [185] Some peeps doesn't seem to know the difference between a warning and a threat.
Sarmaul	Posted - 2005.12.12 16:18:00 - [186] Originally by: MrSpock I'm friends with a GM. OMGPROOFTHAT5HAXGMSNSTUFF Originally by: Chowdown We camp a lot
Gariuys	Posted - 2005.12.12 16:20:00 - [187] Originally by: Vekia Some peeps doesn't seem to know the difference between a warning and a threat. And some peeps need some hefty words before they get it through their steel plated thick skulls that they should be listening. ~{When evil and strange get together anything is possible}~ A tool is only useless when you don't know how to use it. - ActiveX The grass is always greener on the other side. - JoCool
Cragmar	Posted - 2005.12.12 16:58:00 - [188] Originally by: Gariuys Originally by: Vekia Some peeps doesn't seem to know the difference between a warning and a threat. And some peeps need some hefty words before they get it through their steel plated thick skulls that they should be listening. Don't be so damn rude u stupid child, do u really think the GMS care what u think about them? And go on u rude child shout alt, oh an alt, he's lame, it's an alt ur just as thick as everyone else on this thread, grow up
Avon	Posted - 2005.12.12 17:04:00 - [189] Originally by: Cragmar Don't be so damn rude u stupid child, do u really think the GMS care what u think about them? And go on u rude child shout alt, oh an alt, he's lame, it's an alt ur just as thick as everyone else on this thread, grow up Now then class, can anyone point out the things which make this an example of how not to post? ______________________________________________ The Battleships is not and should not be a solo pwnmobile - Oveur
Cragmar	Posted - 2005.12.12 17:06:00 - [190] Originally by: Avon Originally by: Cragmar Don't be so damn rude u stupid child, do u really think the GMS care what u think about them? And go on u rude child shout alt, oh an alt, he's lame, it's an alt ur just as thick as everyone else on this thread, grow up Now then class, can anyone point out the things which make this an example of how not to post? kicks u in the head now die in a fire kthx slowly
Brigitte	Posted - 2005.12.12 17:31:00 - [191] well seems fair 2 me g/m's always wrkin hard give em a break
Garnerius De'Nugent	Posted - 2005.12.12 17:34:00 - [192] Edited by: Garnerius De''Nugent on 12/12/2005 17:34:25 Originally by: Cragmar kicks u in the head now die in a fire kthx slowly omgwtff12 --- Originally by: Deathwing all of you grab ur sanitary napkins, stfu and get back in ur eve kitchens and make me a pie
SinBin	Posted - 2005.12.12 17:36:00 - [193] hehe what a mess this post is. I was there & must say in my system we was having a fair ***** about it I didnt relise poeple was dieing or we would have asked helpfull GM Arkanon to start in h-p & work back to D7. Note to Bob & a few others it was not a fleet battle was no bubbles no camps, there was about 8 .5. in h-p & we was just 5-10 jumping in for a poke around & to pickup some bits. I havent logged in yet but Ushi must get his scorp back, I can comfirm he was stuck even before me & had petioned stuck before I left him so his kill mail must be after that time, Also I was there in my covert scouting him witch all pvpers have to aggree is the way to move something safely. My Full Story : We went into H-P for a poke around & my sub mission to grab ushi scorp home, we had scouts at each gate & station & I bmed ushi to gate witch we had 4 ships scouting in & othres down the pipe to D7. We jumped out h-p & found the 4 pilots shouting local dont warp were stuck. being a covert i didnt have to warp & went to cloak but couldnt move, so knowing crashes/lagg I set warp so when I return I have already moved (hopefully), never nice stuck in enermy space. I sent my petion right away so if I did die I had that to show I was stuck. Just after sending that an ATUK pilot showed local & shortly after disappeared local, he didnt spend the time to make a warp & jump so I assumed he was stuck & logged out. I decided to jion him since sitting a 20mil frig on an enermy gate aint fun, I didnt just log i even rconnected to net & when I returnd to eve I was indeed warping to my chosen spot & could fly around seeing pilots sat at gates unclocked, very scary. I tested a jump witch went ok but in the next system I couldnt warp again, so logged but a bit faster this time & no disconnect. I was still at the gate no differnce but now GM Ark was local asking witch systems to move peeps to, I think some was just moved due to petioned & as norml they drop ya a few systems over, haveing GM Ark local did give us the option to move as 1 but unfortunatly we was already spread out. During this chatting a - standing to F-E pilot jumped in, he stuck & was chatting local & GM Ark was gunno move us all to D7 even that poor fella witch would have been very funny but we poited out fast he shouldnt be put with us, witch did seem to cause a slight delay on the bulk move & slowly some left local being moved. I got bored & done another long log out & dis & came back in control of my ship again, I found our - standing guy in his tranny at a gate uncloaked & prime for the picking but im to nice for that & jumped out towards D7 & was ok from there on for the rest of the night. ----------- Because it was a claer problem even a gm being stuck then should be nps replacing the ships after the first report of stuck. I always check gates after a hostile force leave witch maybe is all .5. did & found ushi at the gate, They do have alt spies in corps & maybe did try & take advantage of the stuck player but thats a risky choice & ya dont need GM mates for that info, just ligit spys. Bits missing from ships a, well in my expeience When I have a ship loss returned its misisng what drops in the can, since thats in space or someone has it, not in the trash pile with the rest, maybe a ship was destroyed but due to the issue also wasnt & was moved but had items left in a can someware. odd for shure. Still if Ark dont sort it all asap were spam his evemail like he owns a pos. _______________________________________ Ill Shutup when CCP remove bookmarks
Garnerius De'Nugent	Posted - 2005.12.12 17:41:00 - [194] Originally by: SinBin Still if Ark dont sort it all asap were spam his evemail like he owns a pos. Ahhh... from cries of The Five have GM's! They're Biased! to threats of what can be petitioned under Harassment. Classy F-E. --- Originally by: Deathwing all of you grab ur sanitary napkins, stfu and get back in ur eve kitchens and make me a pie
Mistress Mango	Posted - 2005.12.12 18:06:00 - [195] Ah, Arkanon.. nice to see you're still around. My favorite GM :) Don't take crap from anybody ;) For the whining nublars in F-E: 1. You know nothing of the inner workings of CCP's netcode. Making assumptions based on information you dont possess makes you look stupid. 2. You are breaking rules by spreading rumours of a paid company of breaking rules, making you HUGE hypocrites. 3. If you didn't expect lag and node issues to go hand in hand with fleet battles, then it only confirms that you are, indeed - newbies. Note, this is only directed at the few individuals in F-E who managed to insult the people trying to help them. Obviously the majority are not like that, but they certainly should do something about their highly vocal and highly ignorant minority.
Naurhir	Posted - 2005.12.12 18:24:00 - [196] Cry more n00bs.
thoth foc	Posted - 2005.12.12 18:26:00 - [197] Edited by: thoth foc on 12/12/2005 18:27:45 I dont know i would say there was GM favouritism, but there responses to major situations seems generally poor. I know both [5] and RA had major problems with GM'ing early in our conflict. I dont think i've ever heard of a service industry that wouldnt error on the side of the customer when the fault is either not known, or actually admitted to be on the providers side. edit: particularly when replacing the items doesnt actually cost real money (outside teh time to deal with the petition ofc) --thoth [5], ex-Curse Alliance ex-DSMA
Aerykah Malegant	Posted - 2005.12.12 18:28:00 - [198] Originally by: Eversor I would still appreciate it, if CCP in all its fairmindedness would create a list of all characters created and used by CCP employees and its subcontractors, and post it somewhere in the forums. I think if it was a policy by CCP to make sure that its employees needed to report on who their characters are it would help a long ways to dispose of these allegations. signed /Eversor Probably never happen, but I would certainly be in favor of that.
F'nog	Posted - 2005.12.12 18:40:00 - [199] Originally by: Cragmar Originally by: Avon Originally by: Cragmar Don't be so damn rude u stupid child, do u really think the GMS care what u think about them? And go on u rude child shout alt, oh an alt, he's lame, it's an alt ur just as thick as everyone else on this thread, grow up Now then class, can anyone point out the things which make this an example of how not to post? kicks u in the head now die in a fire kthx slowly Someone's just begging for a warning/ban. Originally by: rowbin hod Fragm's Oversized Ego Cannon barely scratches the forums, inflicting omgnoonecares damage.
MakkAnzy	Posted - 2005.12.12 18:42:00 - [200] Originally by: Mistress Mango 3. If you didn't expect lag and node issues to go hand in hand with fleet battles, then it only confirms that you are, indeed - newbies. 10-20 ships is hardly a fleet battle, we have had 100's of ships with lag yes but no-one stuck in space. As for whinning CCP needs to sort this out, all would you rather we all suffered the same fate other wise they will hide behind there TOS. CCP's replacement policy is kinda crap they are biased against you in that they never err to the player always to the server.
Naurhir	Posted - 2005.12.12 20:09:00 - [201] Originally by: MakkAnzy CCP's replacement policy is kinda crap they are biased against you in that they never err to the player always to the server. Stupid people deserve nothing.
Spaja Saist	Posted - 2005.12.12 20:24:00 - [202] Edited by: Spaja Saist on 12/12/2005 20:31:05 Originally by: Rod Blaine Ok, people. It is time to end this childishness. NOONE IS BEING FAVOURED BY GM'S OR CCP IN EVE, friggin end of story ! What I want to know, is wether every single player that openly accused other players of hacking, cheating and/or exploiting will get an immediate warning on the forums, if not an ingame warning for abuse from this point on. I honestly am sick and tired of the silly accusations flying around whenever something crappy happens to the server and one side suffers mroe then another. Everyone has had this happen at one point or another, yet only some of us keep going on about it being the result of cheating or exploiting or favouritism. Stop being ridiculous and childish, start behaving like an adult ffs. oh, I'm serious about those warnings btw, emotions have never been an excuse for breaking the rules, so why make an exception for this idiocy ? If an GM dignifies this behaviour with a reply, then please dignify my question with one as well... Why aren't these people being warned ? How can you prove there is no favoritism? I should believe you just because you say so? The problem is easily rectified. GMs should not have characters in this game. That is the only way to be 100% sure there is no favoritism. Since we are all human there is always the chance that someone is abusing his or her position. Now let me clarify, I am in no way suggesting there is favoritism but since we are just paying customers we can't know either way. Also I believe a lot of this stems from they way petitions are handled. There seems to be no standard way of dealing with issues in the game. One GM does it one way while another does it completely different. And I'm sorry but if I had to rate the level of customer service in this game I'd be banned form the forums.
Naurhir	Posted - 2005.12.12 21:07:00 - [203] Personally I have had nothing but good experiences with the customer service department. I would be a bit short tempered myself if people spammed me with base-less accusations and nonstop lambasting... but hey, I am a misanthropic curmudgeon and proud of it.
Grizwold	Posted - 2005.12.12 23:42:00 - [204] Arkanon, It is highly embarrasing for many of us who have experienced the good work and high ethics of the GM's who service this outstanding game, to read the utter childish crap that so many players have written here... I have been very fortunate to have had only about 20 significant losses of ships due to bugs, lag and other quirks of the game mechanics. I have never seen or experienced any direct unprofessional actions of any of the many GMs that I have had contact with. To hear the childish slander and inuendos being propagated herein is quite appalling and can only be attributed to the maturity of the complainers. One must at times put oneself in the shoes of others to understand why some events occur. Image oneself being a GM and dealing with complaint after complaint and those complaints being expressed as only 14 year olds can...and doing this day after day. One can only be amazed that the GM's do not express more impatience than they may sometimes do, after being used as a lavatory as it were, to receive such voiced refuse from the bowels of so many immature players... Hats off to you Arkanon and the rest of your staff for doing such a great job with the lousy tools that you have. As many a "great" hockey dad has been told....if you think you could do a better job refereeing, there is an extra striped sweater downstairs you can put on now and you can show us how perfect you are... cheers Griz
Vishnej	Posted - 2005.12.13 02:14:00 - [205] Edited by: Vishnej on 13/12/2005 02:19:59 Edited by: Vishnej on 13/12/2005 02:18:01 Edited by: Vishnej on 13/12/2005 02:15:27 Originally posted by Persephanie Lag wasnt the issue nor is it what the complaint was at all. This had zero to do with lag in any way. While A) there is something broken about nodes, namely no loadbalancing, and B) there is something broken when a GM is stuck in a system, and people get their reimbursement petitions refused, and C) There is something lacking when in a PvP situation, one fleet gets stuck and the other is allowed to fly around killing them, with GMs watching.... None of those things was the issue that prompted shouts of favoritism. I believe it had more to do with modules/ammo/drones disappearing from ships that the GMs moved. That's the only issue that can't be explained under luck of the draw + server lag oddities - which the last 7 pages of this thread seem stuck on. ---------------------------- T2 Destroyers: a proposal Requested Changes: An alphabet's worth
Plim	Posted - 2005.12.13 03:23:00 - [206] This is the most idiotic thing I have ever seen on these forums. Why is there an open thread by a GM, where these issues are being discussed with complete speculation, and then a GM getting defensive? I thought GM actions weren't supposed to be discussed publically? This looks incredibly bad. I think I understand why the word c r a c k is censored. -----------------
roos	Posted - 2005.12.13 03:34:00 - [207] I don't believe that any GM is favoring anyone personally. I will state that I have no knowledge of what has happened to cause people claiming this. However, I would like to make a request that CCP please review their policy for customer service and support. I have no specific gripes against any one person. I feel that in general things are considered the players fault if they crash or lose something. This may keep those that are trying to abuse the system from doing so but it also harms those of us who actually have a legitimate complaint. I feel that the rigid policies that the GM's have prevent the favoritism of one side or the other. But they also prevent common sense from prevailing in many situations. In Summary: CCP please address your policies on customer service and support. Besides the lag, I think you will find that this is probably the one thing that most people have a complaint about, and is possibly one of the easiest things for you to fix. This is coming from a professional in support engineering (i.e. I do customer support, as an engineer)
j0sephine	Posted - 2005.12.13 03:38:00 - [208] "The problem is easily rectified. GMs should not have characters in this game. That is the only way to be 100% sure there is no favoritism." This is also 100% sure way to have the petitions handled by people who have absolutely no clue about how the game actually works (bar what they read in the manual)
Shamis Orzoz	Posted - 2005.12.13 03:49:00 - [209] There is no doubt in my mind that some GM's are biased. However, I think the real problem is that some of the GM's aren't properly educated on game mechanics and/or GM actions. And they also tend to lie about their abilities. Next time it happens I will try to get specifics. But there have been numerous occasions in my eve career where I've seen the EXACT same petition handled entirely differently by different GM's. Some gm's reimburse, some don't. I've had players go into a big fight and have several of the players get reimbursed while the rest were shut down. It's the lack of consistency that is the real problem.
invaderzim	Posted - 2005.12.13 05:05:00 - [210] Originally by: Spaja Saist Edited by: Spaja Saist on 12/12/2005 20:31:05 Originally by: Rod Blaine Ok, people. It is time to end this childishness. NOONE IS BEING FAVOURED BY GM'S OR CCP IN EVE, friggin end of story ! What I want to know, is wether every single player that openly accused other players of hacking, cheating and/or exploiting will get an immediate warning on the forums, if not an ingame warning for abuse from this point on. I honestly am sick and tired of the silly accusations flying around whenever something crappy happens to the server and one side suffers mroe then another. Everyone has had this happen at one point or another, yet only some of us keep going on about it being the result of cheating or exploiting or favouritism. Stop being ridiculous and childish, start behaving like an adult ffs. oh, I'm serious about those warnings btw, emotions have never been an excuse for breaking the rules, so why make an exception for this idiocy ? If an GM dignifies this behaviour with a reply, then please dignify my question with one as well... Why aren't these people being warned ? How can you prove there is no favoritism? I should believe you just because you say so? The problem is easily rectified. GMs should not have characters in this game. That is the only way to be 100% sure there is no favoritism. Since we are all human there is always the chance that someone is abusing his or her position. Now let me clarify, I am in no way suggesting there is favoritism but since we are just paying customers we can't know either way. Also I believe a lot of this stems from they way petitions are handled. There seems to be no standard way of dealing with issues in the game. One GM does it one way while another does it completely different. And I'm sorry but if I had to rate the level of customer service in this game I'd be banned form the forums. So... the Gm's give up all their other characters. What about the bonds they've formed prior? Obviously, the answer is to hire new Gm's who have never played! Oh, wait... that won't work. A person can only be polite so long with his integrity under consistent assault. Crying "favoritism!" on a regular basis can make some less inclined to believe you should it ever actually happen. ----------------- I hated going to weddings. All the grandmas would poke me and say "You're next". They stopped that when I started doing it to them at funerals.

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