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Author |
Thread Statistics | Show CCP posts - 17 post(s) |

Tiger Bite
Data Sheets
5
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Posted - 2014.02.04 20:13:00 -
[601] - Quote
I would like point out a possible cause to our Freezing / Crashing / Hanging issues with the Mac Clients.
Wine & DirectX:
Many of my Control-Alt-Shift-M evelogs appear to indicate Graphical issuesGǪ I have read of the Forums that Window users have had many DX11 DX9 issues. CCP / GMs have stated that MAC does not use Direct X. I think this maybe part of the Issues since EVE is running on Wine which uses Windows API and Wine supports Direct X 9c. Unfortunately MAC Launcher does not have a DX option in the settings like Windowed clients.
Is this Intentional an Omission or an Error? (Do not tell me CCP and Developers do not make errors.)
What does CCP say about installing DirectX via winetricks, winebottler or wineskin or completely installing a different version of wine than CCP uses.
Wine HQ FAQs: http://wiki.winehq.org/FAQ#head-fbaa851e07d7484640cc10b6d0c48abc741260b2
WINE HQ MACOSX FAQs: http://wiki.winehq.org/MacOSX/FAQs
MacRumors Installing DirectX in Wine: http://forums.macrumors.com/showthread.php?t=991868
EVE on vanilla Wine on OSX, better than the official client (mostly) by Deimos Ovaert https://forums.eveonline.com/default.aspx?g=posts&t=308083&find=unread
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Tiger Bite
Data Sheets
5
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Posted - 2014.02.04 20:34:00 -
[602] - Quote
Tiger Bite wrote:Issues with bug Reporting: Control-Alt-Shift-Mevelogs, there is no option to rename the logs for multi clientsGǪ SO for this I can only obtain evelogs for one client at a time. There is not even an Option to save these to a different location. I assume because eve-online runs in a version of wine makes it so you can not save them outside of the Virtual environment, but I would still like to relocate the Logs and save multi logs by GǣEVElog/AccountName/date/time.logGǥ. Cider:by-passes the Launcher and loads EVE Online the Old way. In Terminal you can run Cider Logging as indicated in the Mac Bug Reporting site: https://wiki.eveonline.com/en/wiki/Mac_bug_reporting#Generating_Cider_LogsQuote:For Tranquility: /Applications/EVE\ Online.app/Contents/Resources/EVE\ Online.app/Contents/MacOS/cider --debugmsg +seh,+tid,+module,+debugstr --cmdline=" /server:87.237.38.200" &> ~/Desktop/Year-Month-Day-EVEcrashlog01-AccountName-Session01.log For Multi Clients run the line several times but change then log name for each account you run. Format: Year-Month-Day-EVEcrashlog##-AccountName-Session##.log Note: If you log out and back in without crashing like changing chars on same account the session## changes not the Crashlog##. I prefer outputting this log file to a different /Volume for Hard Drive performance reasons and they get very Large. A USB drive works Great. Bug Reporting Website:500 Internal Server ErrorI can not send my Screenshots, Logs, Zipped from the Bug report Website as it states that I can as long as I am below file size limits. When attempting to send the files attached I get a 500 Internal Server Error Every time. I have filed many bug reports in game but I can not send files from in game except for active in game issues Meaning you do not get the APPLE application CRASH Logs or the debug logs. Note: the wikis need to list the main servers IP to be clear. Most people use Tranquility so that should be used as default IP when showing people how to do something. Regards, Tiger Bite See: https://forums.eveonline.com/default.aspx?g=posts&m=4193489#post4193489 |

Gladys Sunshine
Science and Trade Institute Caldari State
0
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Posted - 2014.02.04 20:39:00 -
[603] - Quote
It's great. New patch for mac client. BUT after 20-30min. still freezing! |

Osamo Kazumoto
Dynamic Transsystem Engineering
0
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Posted - 2014.02.05 13:16:00 -
[604] - Quote
20-30 is good enough :) I experience freezes after 5-10 min. Just tried if anything fixed - I could only undock & warp to asteroid belt. As soon as warp bubble collided - client freeze.
If I start EVE as Win Client in Crossover - it's flickering as christmas tree after latest patch.
Well done CCP! :) |

Greywolf Lykin
Federal Navy Academy Gallente Federation
0
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Posted - 2014.02.05 23:45:00 -
[605] - Quote
Right after the launcher my whole screen flickers black.
Model Name:MacBook Pro Model Identifier:MacBookPro5,2 Processor Name:Intel Core 2 Duo Processor Speed:2.93 GHz Number of Processors:1 Total Number of Cores:2 L2 Cache:6 MB Memory:8 GB Bus Speed:1.07 GHz Boot ROM Version:MBP52.008E.B05
8gb RAM DDR3 1067 MHz
NVIDIA GeForce 9400M: Chipset Model:NVIDIA GeForce 9400M Type:GPU Bus:PCI VRAM (Total):256 MB Vendor:NVIDIA (0x10de) Device ID:0x0863 Revision ID:0x00b1 ROM Revision:3436 gMux Version:1.7.10
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Anatole Thiesant
Center for Advanced Studies Gallente Federation
0
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Posted - 2014.02.06 09:11:00 -
[606] - Quote
UPDATE:
I sent a support ticket and their reply helped me to fix my problem. This is what I did:
Clear your clients preference files using the Terminal utility:
1. Open the Terminal interface which can be found in the Applications -> Utilities folder 2. In the Terminal window type the following: chflags nohidden ~/Library/ 3. Type in the following line then press enter: cd ~/Library/Application\ Support/ 4. Now type in the following line and press enter : rm -r EVE\ Online/
After clearing these files, downloading a new patch, and entering the game my frozen screen issue seems to be gone for now.
Hopefully maybe this can help someone else with a similar problem. |

Rudazara
Sigillum Militum Xpisti Black Legion.
1
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Posted - 2014.02.06 13:15:00 -
[607] - Quote
Anatole Thiesant wrote:UPDATE:
I sent a support ticket and their reply helped me to fix my problem. This is what I did:
Clear your clients preference files using the Terminal utility:
1. Open the Terminal interface which can be found in the Applications -> Utilities folder 2. In the Terminal window type the following: chflags nohidden ~/Library/ 3. Type in the following line then press enter: cd ~/Library/Application\ Support/ 4. Now type in the following line and press enter : rm -r EVE\ Online/
After clearing these files, downloading a new patch, and entering the game my frozen screen issue seems to be gone for now.
Hopefully maybe this can help someone else with a similar problem.
Mine is not |

Sulindra
Zervas Aeronautics The Unthinkables
21
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Posted - 2014.02.06 13:23:00 -
[608] - Quote
Rudazara wrote:Mine is not
ditto |

W Sherman Elric
New Eden Order Sev3rance
0
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Posted - 2014.02.06 22:56:00 -
[609] - Quote
Model Name:MacBook Pro Model Identifier:MacBookPro5,3 Processor Name:Intel Core 2 Duo Processor Speed:2.66 GHz Number Of Processors:1 Total Number Of Cores:2 L2 Cache:3 MB Memory:4 GB Bus Speed:1.07 GHz Boot ROM Version:MBP53.00AC.B03 SMC Version (system):1.48f2 Serial Number (system):W893992X642 Hardware UUID:07E17D80-F361-5256-AB9E-02D7B9FF3AE3 Sudden Motion Sensor: State:Enabled
I have had the problem for awhile when opening the star map, then it spread to when I approached a titan. The truely odd thing was I run a second toon as well and for a long time it wasn't effected. Since jan 28th the problem has spread to include both toons. So the way it is right now : Session change 1 toon 60 % of time the other toon 10%. Drones deployed by others 100% both toons, open ingame browser 100% both toons. Overall this situation made combat horrific with constant lock ups. Pls fix asap |

Manssell
OmiHyperMultiNationalDrunksConglomerate
209
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Posted - 2014.02.11 17:19:00 -
[610] - Quote
Well it's not the "flicker freeze" that others have been getting, but since the last big patch I've defiantly been getting the old "normal" mac freeze a lot more now. (and yea it's pretty bad when you have to differentiate between the "normal" and "new" crashes of a client!)
Since I'm getting them more regularly I've been able to notice a few possible factors in my case. First it seems the in game browser (which you have to use since you can't copy and paste outside the mac client??) seems to be one factor. A couple of my crashes came just after clicking a link in fleet that started to load a page, then the client just freezes up. The other instance seem to be entering or exiting warp. This is by far the most common one I get. |
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Kerina Maulerant
University of Caille Gallente Federation
0
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Posted - 2014.02.12 01:49:00 -
[611] - Quote
Still hosed, still flickering hanging. I'm almost ready to cancel my account. This is just ridiculous. |

Sulindra
Zervas Aeronautics The Unthinkables
21
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Posted - 2014.02.12 15:42:00 -
[612] - Quote
Kerina Maulerant wrote:Still hosed, still flickering hanging. I'm almost ready to cancel my account. This is just ridiculous.
My system log is full of:
2/11/14 8:45:41.000 PM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
While I am able to sometimes log in I agree withe Kerina the underlying problem still exists. Sometimes I have to reboot my computer 3 or 4 times before I can get past the character select screen. Sometimes the character select screen doesn't show. The problem is not fixed. |

Ragnar D IX
Ayn Rand Corporation
2
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Posted - 2014.02.13 19:46:00 -
[613] - Quote
Ragnar D IX wrote:I downloaded the patch today, attempted to logon with the Eve Launcher. Game gets to the character selection screen for login, the screen goes black, and then the computer locks up, requiring a hard shut down of my Mac. This was only an issue after the last patch.
I have already cleared my cache and had same results. Petition filed. Anyone know anything... workarounds... if they are 'fixing' the fix... or anything?
Tanks alot.
(my Drake, she tanks- alot)
As of 2/13/14, the problem persists.
I have been unable to use my other acct, to update my contracts and queue since the last big patch, over a week now. CCP replied in my petition that there was a new patch to fix the patch. I DL that as well, with no Joy. Even my workaround is barely working anymore.
C'mon guys... pull this crap together!
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Harmony Bague
Hedion University Amarr Empire
0
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Posted - 2014.02.16 14:07:00 -
[614] - Quote
Having nasty freezes here too. Can login (sometimes) and choose a character (sometimes) and get to the hanger (sometimes) but as soon as I open the fitting window - bang, everything locks up, can't force quit and have to hard power off.
iMac 27", mid 2011, 2.7GHz i5, 12Gb RAM, AMD Radeon HD 6770M.
Pretty sure I'm not under specced. |

Sulindra
Zervas Aeronautics The Unthinkables
21
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Posted - 2014.02.16 16:55:00 -
[615] - Quote
I set up a 2nd client and logged into Singularity (the test server). The issue is non existent there. Looking forward to tuesday when the patch goes live. |

Harmony Bague
Hedion University Amarr Empire
0
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Posted - 2014.02.17 07:46:00 -
[616] - Quote
Sulindra wrote:I set up a 2nd client and logged into Singularity (the test server). The issue is non existent there. Looking forward to tuesday when the patch goes live.
Great news! |

Grella Khurelem
Cloak and Daggers Fidelas Constans
0
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Posted - 2014.02.17 20:30:00 -
[617] - Quote
Finally, good news. Although I regularly had my screen hangs at inconvenient times, this week I've barely been able to log in. |

Harmony Bague
Hedion University Amarr Empire
0
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Posted - 2014.02.18 10:01:00 -
[618] - Quote
Bizarrely, I also have a new model MacBook Air:
Processor 1.3 GHz Intel Core i5 Memory 8 GB 1600 MHz DDR3 Graphics Intel HD Graphics 5000 1024 MB
No lockups at all. Runs beautifully. Go figure. |

Call Rollard
Caldari Independent Navy Reserve The Fourth District
109
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Posted - 2014.02.18 11:34:00 -
[619] - Quote
Harmony Bague wrote:Bizarrely, I also have a new model MacBook Air:
Processor 1.3 GHz Intel Core i5 Memory 8 GB 1600 MHz DDR3 Graphics Intel HD Graphics 5000 1024 MB
No lockups at all. Runs beautifully. Go figure.
Yeah the freeze up and black screen we were all having were on Nvidia cards lower than 9600m/330m.
Though the problem has now been patched and fixed (Presumably)  |

Harmony Bague
Hedion University Amarr Empire
0
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Posted - 2014.02.18 11:39:00 -
[620] - Quote
Call Rollard wrote:Harmony Bague wrote:Bizarrely, I also have a new model MacBook Air:
Processor 1.3 GHz Intel Core i5 Memory 8 GB 1600 MHz DDR3 Graphics Intel HD Graphics 5000 1024 MB
No lockups at all. Runs beautifully. Go figure. Yeah the freeze up and black screen we were all having were on Nvidia cards lower than 9600m/330m. Though the problem has now been patched and fixed (Presumably) 
Hrm - my iMac was locking up whenever I opened the fitting window and that was with an AMD Radeon HD 6770M.
Guess I'll have to keep my fingers crossed!
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Call Rollard
Caldari Independent Navy Reserve The Fourth District
110
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Posted - 2014.02.18 11:48:00 -
[621] - Quote
Confirming today's patch has fixed the Flicker freeze/Black screening. It's fixed!  |

Kerina Maulerant
University of Caille Gallente Federation
0
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Posted - 2014.02.18 14:28:00 -
[622] - Quote
After the patch the flicker/freeze issue seems to be resolved however once I get to the game it locks up after about 10 seconds. From my system log:
2/18/14 9:15:31.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error 2/18/14 9:15:31.000 AM kernel[0]: IOVendorGLContext::ReportGPURestart 2/18/14 9:15:57.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error 2/18/14 9:16:16.000 AM kernel[0]: NVDA(OpenGL): Channel timeout!
 |

Cloud Rnd
Cloud Technology
4
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Posted - 2014.02.19 19:22:00 -
[623] - Quote
After 3-10 minutes client in freeze! Ill try any graph setting from low to highest - not help.
Try on MacMini 2012 and MacBook Air 2013 |

Vex Eriker
Empyrean Enterprise Conglomerate Mildly Sober
1
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Posted - 2014.02.27 17:06:00 -
[624] - Quote
No response to these issues?
Fix your game or give me a refund. At this point, I am tired of wasting my time on this and have no real desire to play your game anymore. It's been 23 days since my issue started on all 3 of my accounts, no fix, no refund, no response to my support ticket in over a week. |

Sulindra
Zervas Aeronautics The Unthinkables
23
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Posted - 2014.02.27 18:32:00 -
[625] - Quote
While the problem for me logging in is fixed, I still constantly have issues docking and undocking from stations. I must use the star map when I do so or else the client flickers and freezes. |
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CCP Snorlax
C C P C C P Alliance
436

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Posted - 2014.02.27 18:45:00 -
[626] - Quote
Sulindra wrote:While the problem for me logging in is fixed, I still constantly have issues docking and undocking from stations. I must use the star map when I do so or else the client flickers and freezes. I believe we've finally tracked down this issue and I hope to have a patch out on Monday.
CCP Snorlax - Senior Software Engineer - Team RnB |
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Rozie Gallifrey
Augmented Strategic Unlimited Touched by Destiny
0
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Posted - 2014.02.28 01:58:00 -
[627] - Quote
Hey I found that by going into the display options and using the preset for memory allows me to play with out freezing. could be a temporary fix until the patch is out. |

Flamby
XLostCauseX
0
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Posted - 2014.03.09 00:01:00 -
[628] - Quote
I get an odd issue re freezing. I run multiple clients, they will all be fine for a good few hours and then just one of them will randomly freeze. So far it has always happened when in the station and in the background, i.e. another client or window is main focus. Although I haven't seen the issue in space I am getting conerned that i am going to lose my capitals if it happens and i'm cyno jumping. It doesn't feel 100% safe with this happening and it happens totally randomly.
It also happens with just a single install, i.e. no clones and it doesn't seem to happen on the same account either, it's random against all 4 of my logged in accounts.
Nvidia 770GTX Core i7 3.5Ghz 32GB RAM Mountain Lion
:( |

Dersen Lowery
Laurentson INC StructureDamage
1052
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Posted - 2014.03.11 18:22:00 -
[629] - Quote
I've been having a combination of hard interface freezes (generally when the EVE client isn't in the foreground) and soft disconnects--where everything seems to be normal, but in fact the client is stuck showing me last known good information. In both cases, force quitting is the only way out.
The problem is substantially lessened by optimizing for memory, but I have 24GB RAM. Memory should not be an issue.
27" 2012 iMac, 24GB RAM, running the latest OS X, all patches applied. Proud founder and member of the Belligerent Desirables. |

Vero Kibler
State War Academy Caldari State
0
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Posted - 2014.03.12 18:51:00 -
[630] - Quote
The game is still freezing at random times and forcing me to force quit. Been going on since Feb 4th. What a trashy Macintosh support group this game has. They don't even care that it's not working, they just blame it on the fact that they cannot reproduce the problem. If this many people are having problems and you can't reproduce the issue, maybe you should be fired. You aren't doing your job properly; it sounds like you are in over your head.
I will never give any money to CCP ever again and if I ever have anyone ask me about EVE, I will strongly push them away from the game. I imagine others who are having constant issues will as well.
Great job. |
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