Yep, it looks like I got the same freeze thing going on too.

Was fine the last few days then today I was warping to the sun and it just froze up mid warp. Scary part was after sitting on the frozen screen for a bit, force restating, then re-loging after the boot, my ship was just sitting there at 0 on the sun. It never warped off after the disconnect?

2011 Mackbook pro
OS 10.6.8

I've been having similar issues. On my primary client I've had it freeze up quite often and always inconveniently, no warning just stops accepting any inputs and screen freezes. I then have to force quit. Until I do so, my character remains logged in.

I have also had my client silently CTD every several minutes while docked up.


On my secondary clients (made with the client clone tool) I have not noticed any problems. The only settings difference is the window size.

Hi all, I can't agree with you more that this issue is very important, to you and to me and by extension, CCP. There will be an update tomorrow with fixes to some of the issues you are all experiencing. If you are still experiencing this after Tuesday downtime, please reply in this thread and together we can get this fixed.

I haven't experienced this yet and I work on my mac everyday and without experiencing it, It's difficult to get it fixed and make sure it's been fixed.

So in the short term some more information about this bug would really help me:

1) Are you playing in windowed mode?
2) Are you playing in fullscreen and CMD + Tab'ing?
3) What is the specification of your machine?
4) What version of OS X are you using?

Lastly if some of you could make bug reports with cider logs, it would help me greatly.

Hi all, I can't agree with you more that this issue is very important, to you and to me and by extension, CCP. There will be an update tomorrow with fixes to some of the issues you are all experiencing. If you are still experiencing this after Tuesday downtime, please reply in this thread and together we can get this fixed.

I haven't experienced this yet and I work on my mac everyday and without experiencing it, It's difficult to get it fixed and make sure it's been fixed.

So in the short term some more information about this bug would really help me:

1) Are you playing in windowed mode?
2) Are you playing in fullscreen and CMD + Tab'ing?
3) What is the specification of your machine?
4) What version of OS X are you using?

Lastly if some of you could make bug reports with cider logs, it would help me greatly.

Hi all, I can't agree with you more that this issue is very important, to you and to me and by extension, CCP. There will be an update tomorrow with fixes to some of the issues you are all experiencing. If you are still experiencing this after Tuesday downtime, please reply in this thread and together we can get this fixed.

I haven't experienced this yet and I work on my mac everyday and without experiencing it, It's difficult to get it fixed and make sure it's been fixed.

So in the short term some more information about this bug would really help me:

1) Are you playing in windowed mode?
2) Are you playing in fullscreen and CMD + Tab'ing?
3) What is the specification of your machine?
4) What version of OS X are you using?

Lastly if some of you could make bug reports with cider logs, it would help me greatly.

I didnt notice this freeze untill i used the clonemaker, are any of you using multiple clients? If you wait long enough does the client eventually crash?

I didnt notice this freeze untill i used the clonemaker, are any of you using multiple clients? If you wait long enough does the client eventually crash?

Please open /Users/Account Name/Library/Application\ Support/Eve Online/p_drive/

Attach "Win32 CrashReport" and "Win32_minidump.dmp" to a bug report and call it "For Konflikt : Mac Crash" or similar and I will endavour get this fixed as fast as i can :)

I didnt notice this freeze untill i used the clonemaker, are any of you using multiple clients? If you wait long enough does the client eventually crash?

CCP - could you please give us an update, mac users are paying a subscription for a near on "currently" unplayable client. I know your probably on the case, but keeping the paying players informed would be kind, and make us feel more comfortable to the fact that at least the issue is being addressed.
I think most people (including myself) started suffering MAC freezing after the second crucible patch.

In the mean time i think i might try to get Eve to work on a PC clone on my Mac.

Many thanks CCP.

Hi all, I can't agree with you more that this issue is very important, to you and to me and by extension, CCP. There will be an update tomorrow with fixes to some of the issues you are all experiencing. If you are still experiencing this after Tuesday downtime, please reply in this thread and together we can get this fixed.

I haven't experienced this yet and I work on my mac everyday and without experiencing it, It's difficult to get it fixed and make sure it's been fixed.

So in the short term some more information about this bug would really help me:

1) Are you playing in windowed mode?
2) Are you playing in fullscreen and CMD + Tab'ing?
3) What is the specification of your machine?
4) What version of OS X are you using?

Lastly if some of you could make bug reports with cider logs, it would help me greatly.

If we could just have just a sign of life from devs, we will appreciate a lot I believe. Just to say "we are working on this"

GǪ or buy a PC.

I didnt notice this freeze untill i used the clonemaker, are any of you using multiple clients? If you wait long enough does the client eventually crash?

guys, there is a new dev STICKY thread about this, might be good idea to post there.

guys, there is a new dev STICKY thread about this, might be good idea to post there.

I decided to make sure this was not an issue at my end, so I ran disk utility and hit "verify disk". It found problems. Due to various issues involving our IT department and stuff they got loaded onto my computer and the holiday shutdown I cannot get it fixed right away. In the meantime I was showing the IT guy that things usually worked, including Eve. Then right after undocking at Jita (with the IT guy watching) Eve froze.

Anyway: To all getting freezes or crashes, open "Disk Utility" and use "Verify disk" and see if there are any problems.

I decided to make sure this was not an issue at my end, so I ran disk utility and hit "verify disk". It found problems. Due to various issues involving our IT department and stuff they got loaded onto my computer and the holiday shutdown I cannot get it fixed right away. In the meantime I was showing the IT guy that things usually worked, including Eve. Then right after undocking at Jita (with the IT guy watching) Eve froze.

Anyway: To all getting freezes or crashes, open "Disk Utility" and use "Verify disk" and see if there are any problems.

I run eve on two rather different computers (very different configuration in many ways)GǪ 1 macpro at work , and 1 imac at home which. I use disc utility as needed ,verifying permissions frequently on both computers. Everything runs fine, exept GǪ EVE.

I can add EVE WAS RUNNING PERFECTLY with incarna., never a crash. EVE was stable as a standing stone!
I can't believe, that suddenly, at the same time I've installed crucible, my mac began to fail and affect ONLY EVE?

I think there is an incompatibility, but which one ? That's the pointGǪ

(sorry for being not fluent, I'm tired and my english is quite perfectible)

i'm pretty sure it's not hard drive issue, i had mine changed about 6 months ago, and i have 500gig spare space, although i've not tried a defrag yet, or whatever it's called on a MAC.

well, i forced shut all running programs obviously apart from eve, and everything started running fine, no crashes. I had a lot of microsoft office software running, all forced shut. Give this a try, i'll post again if i get another freeze.

sounds like people may be talking of two problems here, 1 is graphics freezing, and 1 is client crashing. Well now i have everything else closed down, including I-tunes, eve runs no problem (so far, as i'll probably jinx myself).

I've spent some time looking into this and we've made some progress, we know the code that is causing the issue, but we're not sure how to reproduce it.

Something has changed but I am not sure if it is an improvement or not. Game still freeze randomly (seems to be graphics only since char will continue to be logged into the game and probably also keeps doing what it did) but some of the freezes now only last 5-10sec. AFAIK that used to not be the case. Now, if these events represent new behavior of the old perpetual freezes it is a slight improvement. But it may also just be a new bug.

Mine non-specialist opinion is that it is something that is related to interaction with server. If the cause is not found, imagine if the freezing issue hits Eve Windows version with the next expansion. HOW MANY subscriptions would be lost then? If you think it just can't happen, spend a little time reading on the Internet about Battlefield 3, which was launched about the same time as Crucible and received massive reports of exactly the same freezings in both PC and console versions.

As the freezing issue is introduced in Eve, I would say that hitting Windows client too is quite possible.

As the freezing issue is introduced in Eve, I would say that hitting Windows client too is quite possible.

I solved the problems by switching to Bootcamp. And now save myself a daily headache.

Running windows gives me a headache but I am happy it works for you.

I do have Bootcamp and I do have Windows, but I find it stupid to own a Mac machine just to log in Windows all the time.

I suppose you did not buy yours if you prefer not to use all your OSX software and hardware, such as magic mouse that does not work under Windows, fans that do not work (you are not afraid to fry your mac?), ect.

And most importantly, when I occasionally log in Windows I find there LOTS OF OTHER cool new games to play instead of Eve online.

Say i went off the deep end and wanted to install winblows.

My laptop will NOT install win 7, how can one obtain a legal copy of win XP at this time?

Eve still freezes within 30secs as soon as I run a bit torrent client at the same time as Eve.

You own me 5 hobgobs t2 :)

Eve still freezes within 30secs as soon as I run a bit torrent client at the same time as Eve.

I
Interestingly another user suggested that renaming or deleting your EVE Online folder from:

~/Library/Application Data/

Alleviated the problem. This action will remove all your settings, cache and defaults. Did any of you attempt this and did it alleviate the issue?

I did attempt this using uTorrent and succesfully obtained a new copy of ubuntu. This didnt do it for me.

Next up I tried throttling my bandwidth to 56k speeds and increasing latency to see if that was the scenario encountered, this also did not freeze my client.

Interestingly another user suggested that renaming or deleting your EVE Online folder from:

~/Library/Application Data/

Alleviated the problem. This action will remove all your settings, cache and defaults. Did any of you attempt this and did it alleviate the issue?

I did attempt this using uTorrent and succesfully obtained a new copy of ubuntu. This didnt do it for me.

Next up I tried throttling my bandwidth to 56k speeds and increasing latency to see if that was the scenario encountered, this also did not freeze my client.

Interestingly another user suggested that renaming or deleting your EVE Online folder from:

~/Library/Application Data/

Alleviated the problem. This action will remove all your settings, cache and defaults. Did any of you attempt this and did it alleviate the issue?

...and an average mac buyer do not play games like Warcraft.

Well, I for one do play Warcraft, partially because of the native binary Blizzard has made. It is very stable, fast and offers the same features as the Windows client. (Okay, it offers MORE features compared to the Windows client like movie capture). I must say it does suffer from the limited graphic library support (like anti-aliasing) but that can't be blamed on any game developer.

But the thing is that because of the limited offering of descent games under OS-X I'm a happy Blizzard customer. I have bought Starcraft and will be buying Diablo. In fact I will be buying anything they produce because I know they have good OS-X support. I guess the same counts for Valve, they have a native Source(tm) client which runs also very good, I'd buy anything what is made with it.

Thing is, I'm not a big Warcraft or Starcraft fan, I suck with FPS but I still buy it because I hunger for a proper game under OS-X.

I must say that EvE is borderline. EvE is very special and has no equal. I think OS-X users put up with a lot more crap than the Windows users because they have so few other games to play. Still, freezes in the middle of the action especially in a game where ship losses matter so much is a LOT of hurt. I think if I would be playing more PvP I'd quit.

I still hope that some day EvE will have a native OS-X client, a happy day it will be!

-Crae

I'm installing a new patch as I write this hopping the Mac freeze party is over!...

Update: This patch appears to stop the freezes, but I'm suspecting the patch was an unpatch... as portraits problems are back!!

Fly Safe!!

Do you mean

~Users/User/Library/Application Support/

I have no

~/Library/Application Data/ folder anywhere , and ~/Library/Application Support/ has no Eve folder

If it still does not help, just ask people to bring their freezing macbooks to the fanfest.

Try clearing your CACHE files.

Clearing the cache only works for a little while, the fundemental problem is still there.

Not sure how much this helps, but just as my game freezes up I get this in my Console application:

http://pastebin.com/1S7VCSTW

I'm open to this suggestion, If you bring a laptop to fanfest and can show this to me (and dont mind me doing some debugging on it) I will try and get this resolved.

I will be at FanFest, and I have had this issue hit me a few times. I would be happy to let you poke around if we can get it to repeat.

For me, it only happens when I run multiple clients in windowed mode for a while. One of the clients will freeze, the other continues to work fine.

I will be at FanFest, and I have had this issue hit me a few times. I would be happy to let you poke around if we can get it to repeat.

For me, it only happens when I run multiple clients in windowed mode for a while. One of the clients will freeze, the other continues to work fine.

Hello

I tried with your suggestion: I renamed the whole folder and started my clients again.
After being idle for 5 minutes first client has already frozen.

Btw, this happens more often when I have more clients open, but it still happens if I only have one: I go afk for 15 minutes and when I'm back my client is frozen.

Best regards,
The Feb

Hi GM Arcade here,

Unfortunately if you continue to suffer crashes after you have cleared your preferences folder then I can only suggest that you reduce the number of clients you run simultaneously. I appreciate that this is not the ideal solution but running multiple client on your system, even with 16GB of RAM, would strain the systems resources.

Best regards,
GM Arcade
EVE Online Customer Support

I lost a drake last night because of one of the client freezes I have already reported as my other account ------ (character The Feb).
Here is the kill mail:
...

Hi,

We are sorry to hear about your ship loss. Unfortunately we are unable to reimburse the ship as our server-side logs do not indicate that a bug/error within the game or a server related problem was the reason for your loss. This does not mean that we doubt your description of events in any way but I'm afraid it keeps our hands tied in regards to reimbursement.

Our reimbursement policies are very strict and we can only reimburse if we are able to verify that a bug or server error caused the loss. We hope that you understand our position and that you will recover swiftly from the loss.

Sincerely,
GM Syndemic
EVE Online Customer Support

I've got the same problem you guys all have on an iMac 27" with 16GB RAM
I have 4 paid accounts and it happens just about as frequently whether I use 1, 2, 3 or 4 at a time (machine has always been able to run 4 at a time, till Crucible).

You sure?
I havent crashed on MY MAC today, and it has been on for an hour now. I'm positive that efforts have been made to fix this issue.

I'm glad to hear it worked for you, Ivana. My client didn't receive any patches today, though, and the latest one, last night, made me write that post.

I wish I could be as positive as you are, but if you read my story, which I posted here, you'll find out I have my reasons to be disappointed.

If you read that post you'll notice that GM's apparently didn't even bother reading my messages before replying, or they wouldn't suggest to use fewer clients when my message said it happens even with one... unless they're suggesting me to use 0 clients, i.e. not to play at all.

By the way, my latest petition is still open: I replied GM's response of March 13th and then posted the Bug Hunters' reply... and it's been there unanswered ever since.

Pardon me, Ivana, but I'm definitely not optimistic, especially if you consider this thread has been open since last December.

Today I've frozen several times, so it's not gone. It happens to be periodical. Which is strange since the same programs are running every day. Adium/jabber and Chrome.

In my case it's a constant: it can happen sooner or later, with 1 or 4 clients, but it happens every time.
I even tried running it on a fresh boot with no other apps running (well, apart from Finder, of course), and it still happens.

That's what makes me wonder whether they even actually test the Mac client or just rely on cider to do the work for them...

Even though you ran with no other apps running, there still must be something odd going on on your system or with your installation. I have not had a freeze in weeks, and I run eve for hours.
What seems to be the issue with the Mac client is not that it does not work, my experience shows that it does. Its that it is very sensitive to something being a little off.

could it be overheating issue ? my iMac is getting absolutely freaking hot at air exhausts

could it be overheating issue ? my iMac is getting absolutely freaking hot at air exhausts

One thing is sure GǪ cut off any torrents or Dl running in background while playing

Makes no difference for me. With a torrent client or stuff downloading the game can run smoothly anywhere between 2 mins and 2 hours.

After a reboot and launching only finder and EVE it's the same, 2 mins or 2 hours - completely random, but always freezes.

I'm not really worried about crashes: it's freezes that concern me.
When client crashes the server will detect it's no longer there and place ships safe; with these freezes ships warp to where they were warping, if that was what you were doing when the freeze occurred... meaning they might end up at the battle field with you not able to do anything (or see anything).

I know that for a fact: happened to me a few times.

BTW, I notice there are still no comments from CCP

I have found the best to run in Windows mode, 1280x800 or something. That way when the game does Freeze, I can click on my little apple and Force Quit Eve. If running in full screen there is shti-all I can do, but turn the machine off to cold boot.