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Melbourne
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Posted - 2006.01.06 17:28:00 -
[1]
this is getting worse and worse. to protect my accounts now I can not access them any more. I never give out my passwords, so why do u block my accounts? I reset the password manually as instructed, still after 2 hours i can not access 2 of my accounts!!!
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Miner Ho
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Posted - 2006.01.06 17:39:00 -
[2]
Same here. I've still not got a new password for my main and thats was nearly 3 hours ago.
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Ilani Watua
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Posted - 2006.01.06 17:43:00 -
[3]
Edited by: Ilani Watua on 06/01/2006 17:44:04
I can access one account but not the other (for security reasons I didnt give my other account name here)...and i never got the email and yes my emailaddy is up to date. I had to use that forgot password link and still havent gotten anything from that either.
News says give up to one hour....ok CCP I gave 90 minutes...can I please have my reset email now? I got skill training time im losing here.
*sighs* The ONE night I dont set an insanely long skill trainign before going to bed and this happens
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Kairenna
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Posted - 2006.01.06 17:49:00 -
[4]
Same here. I get a lame email to go to reset my password, which is only possible if I login correctly.... Kafka anyone?
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Kel Parker
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Posted - 2006.01.06 18:01:00 -
[5]
I haven't even received an email ...
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lmaolmaoatyou
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Posted - 2006.01.06 19:02:00 -
[6]
you guys are lucky you got that, i could not get a pass sent at all,
ERROR:
The entered username or e-mail is incorrect, no match found.
well and truely shafted, i have been ganked 
have no fear im sure ccp will sort it out :>) they are english after all 
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Sageman
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Posted - 2006.01.06 19:14:00 -
[7]
Odd such a small amount of so called hacked accounts and I happen to have 3 accounts and apparently they have not sent another password out for my second account, but they have for this account. Do the math 57 so called hacked and I have several and I have two that have had reset passwords, and then there is another post that has two that are the same well I think it might be more then they say have problems unless they reset some 50k accounts. I want my accounts done. this is horse crap. I pay you playt with the accounts.
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Lluthiunne Atalaron
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Posted - 2006.01.06 19:32:00 -
[8]
:( - i got the same thing however i eventually got the email, but when i follow the link it says that it has either already been used or has expired >:( ????
WTF!!
again. I have been sent the email to reset the password but on clicking the link to reset it tells me that it cannot reset the password.
>> The mind is its own place, and in itself can make a heaven of hell and a hell of heaven <<
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Sageman
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Posted - 2006.01.06 19:37:00 -
[9]
Well I too have the NO ACCOUNT ERROR, odd how the account doesnt match my email. Nor from that lame error, exist. This needs to be fixed, and FIXED NOW. but then again how would you prove it was yours if it has been so called hacked????. I think they lost information on there servers to account names and what not and have a problem confirming if accoutns have been paid so they are taking it out on the accounts that pay for more then one month at a time. and some accoutns that have same email addresses. That is my take. again paying for accounts that can not be used. I think we should get a credit for lost time do to thier errors, or thier so called bs hacked server, accounts excuse. for one how did they know they were hacked??? and for two, why change the passwords when if an account is jacked, they could change the email, and have account info under it already. So for the we dont keep credit card info on files and what not. Go to your account and look under accoutn optiond and see what shows up.
This is bologna, FIX THEM CCP ! ! ! ! !
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Khyron Kravshera
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Posted - 2006.01.06 19:45:00 -
[10]
I have 4 accounts only 1 God Dam Email WAS SSSSSSSSSEEEEEEEEEEEEEEENNNNNNNNNNTTTTTTTTTTTTTTTTTT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Andrue
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Posted - 2006.01.06 19:55:00 -
[11]
Finally got mine half an hour ago. That was after the CCP reset during dt.
My other account was working fine except that I changed the password and it stopped working. I reset that two hours after dt.
So - it looks atm as if it's taking seven hours to get the emails through.
Patience 4tw
--
(Battle hardened miner)
[Brackley, UK]
WARNING:This post may contain large doses of reality. |
Paul Bazz
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Posted - 2006.01.06 19:58:00 -
[12]
My second account was blocked!
I try reset password, but no mail was sent... 
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Archmedis
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Posted - 2006.01.06 20:10:00 -
[13]
i ve got the same problem as lmao it now taking the p*** i even got 1 of my corpie to petition for me and they told him to tell me to goto EVE SUPPORT and ask a question.
And put all these thing in the question.
2006.01.06 18:35
As we are sending out lots of emails, this takes some time.
Oveur posted this in the news,
http://myeve.eve-online.com/news.asp?a=single&nid;1046&tid;
1 Please send any questions or comments regarding this to
[email protected] or use the 'Ask a Question' feature
on the website in the 'Billing' sub-category. I understand your
concerns and I assure you that everything will be done to
rectify this situation.
If you need to send your case please include the following
information
1. The cd-key of the account (and a scanned or a digital
picture if available)
2. Account information (name of account holder, address,
email, date of birth, creation date)
3. Billing information (last 6 digits of credit card, type of card,
name of cardholder, subscription type)
4. Characters on the account
5. Other information you think could be helpful
hope this help you better than it has me
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Paul Bazz
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Posted - 2006.01.06 21:00:00 -
[14]
Edited by: Paul Bazz on 06/01/2006 21:00:47
Now all is ok, I've got password reset mail .. Just patience .. 
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A Sage
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Posted - 2006.01.06 21:13:00 -
[15]
Edited by: A Sage on 06/01/2006 21:14:01
Well there you have it. Accounts not only hacked but accounts lost.... Banned... how about CCP really screwed us on this one. I can't think what was the CD key on a dam insta account hmm, well hell I hope I have not changed anything on my account that was from the original 2 years ago start up.
CCP NEEDS TO GET THIER HEADS UP RIGHT AND SEND THE EMAILS TO ALL ACCOUNTS AND SCREW EVERYONE SO THERE IS A FIX.
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Archmedis
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Posted - 2006.01.06 21:42:00 -
[16]
ive now lost 3h training time and a hell of a lot of isk dont think ill get that back will i ccp?
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Valhan
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Posted - 2006.01.06 22:36:00 -
[17]
I don't normally ***** about these things but I've waited 7 hour SEVEN!!! And not even an evemail.
V
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Ravenfist
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Posted - 2006.01.06 22:43:00 -
[18]
Well finally got an email for my other account to reset password and keep getting an error message when using the link. Message reads " Your password could not be reset. The url you followed is either incorrect, has been used or has expired. Now trying to manually reset AGAIN, only been 7 and a 1/2 hours, ah well just have to wait for ANOTHER email.
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Lluthiunne Atalaron
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Posted - 2006.01.06 23:06:00 -
[19]
still the same situation here - i have been sent an email, with a very suspicious image attached. My comp asks me if i want to run the item etc - Its all very very dodgy looking - When i follow the link it still says error link already used blah blah - Below is listed the steps:
1:Login in to yahoo to receive mail
2:Click on message which is labeeled EVE Online: Reset Password
3:A window then appears saying this:
An external application must be launched to handle cid: links. requested link:
cid:03.jpg
application: cid
If you were not expecting this request it maybe an attempt to exploit a weakness in that other program.
Cancel this request unless you are sure it is not malicious.
4: i click on one then the other link displayed both send me to a page with this message:
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
It all seems very dodgy especially (3) listen to the wording - used to exploit a weakness in that other program, hardly sounds like official, microsoft error or warning language does it. I dont nnow what it is and i dont like it.
>> The mind is its own place, and in itself can make a heaven of hell and a hell of heaven <<
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Nastro Azzura
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Posted - 2006.01.06 23:23:00 -
[20]
Seems to me that this is a panic reaction by CCP to disable lots of accounts just in case. I asked for a new password for my main account 6 hours ago and got nothing.
This is appauling customer service and wouldnt expect it from any other company I pay a subscription to.
CCP, sort this out NOW. Add this big mistake to the very bad lag issues you seem unable to fix and all of a sudden EVE does not seem to be the game it was.
Fix this now
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Archmedis
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Posted - 2006.01.07 00:03:00 -
[21]
still awaiting my email.
think they may have all gone to bed and left us in the cold .
cos that how i feel sitting here waiting for my mail for the last 8 hours.
anyway any time your ready guys be nice
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Consul Vyn'shao
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Posted - 2006.01.07 07:54:00 -
[22]
11-hours, 2 bad passwords and a half-dozen e-mails to customer support and I still cannot get into my account or get a "live" person to acknowledge there is a problem or how to finally get a password that will work....
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Archmedis
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Posted - 2006.01.07 08:07:00 -
[23]
13 hours and still no email from customer support.
starting to think that maybe some kind of refund is in order?
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Nastro Azzura
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Posted - 2006.01.07 09:32:00 -
[24]
17 hours and counting, still no email to allow me to log in. This is very bad service. Where is the update from CCP to say why there is such a bad delay.
Get it fixed CCP NOW!!!
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merlin gerin
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Posted - 2006.01.07 09:45:00 -
[25]
My main account has also been blocked (this is my brothers-im having to borrow it)
I too had to "ask a Question" and i got an email back fro a gm asking for 10 bits of information about my account - including credit card details, characters MY name and dob.
In all th post you see CCP say they will NOT ask you for billing info_WHY ARE THEY NOW????? AND WHY HAS THIS HAPPENED IN THE 1st PLACE???????
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UltrA
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Posted - 2006.01.07 09:46:00 -
[26]
I think ccp are ashamed of their support for such a great game guy/girls, in nearly 3years this hasnt changed i think that ccp should have antisipated this and had many 24hour support workers in ready for this instead as per usual theyve just done in on a friday and i bet the support/billing people that normally work mon-fri are right now enjoying their weekends whilst all the paying subscibers suffer.
Way to go ccp
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Devlin Marr
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Posted - 2006.01.07 10:10:00 -
[27]
I just post this in general so I'll cut and paste here as well as this worked for me:-
Ok I have been waiting ages for this password to arrive, I even manually reset my password twice, link arrived for first reset and didnt work.
I have just logged into my ISP (BTOPENWORLD/ YAHOO) and in the spam mail box was my original email for eve with the login and password.I wonder if alot of people who haven't received the original email with the password in have the same problem and just need to login into their ISP homepage and check the mail box there.
PS I am now back online with account and all is fine.
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banner
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Posted - 2006.01.07 10:44:00 -
[28]
just thought i would add a bit here, i got my email with the new password,, i tried to enter it to change it on my account screen and it wouldnt accept it,
i dont know if any one else had this prob but to get around it i copied the password off the email and then right clicked paste on to eve,
worked fine that time, think it might have been confusion with the characters,
back online now tho
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Neonoodle
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Posted - 2006.01.07 11:10:00 -
[29]
I got the advice, change my password, but my old password still worked and got me in the game, maybe you guys should try your old ones???
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Archmedis
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Posted - 2006.01.07 11:14:00 -
[30]
Edited by: Archmedis on 07/01/2006 11:14:11
ill try after DT but still cannt log in to my character on site so probly mean i still waiting
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freeloader
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Posted - 2006.01.07 11:15:00 -
[31]
same 4 me 24 hrs l8r and ima still 3 accounts down wtf u doin ccp.... panic ftl
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Archmedis
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Posted - 2006.01.07 12:12:00 -
[32]
still nout and starting to wonder why ive been looking at this post so much 
give me my god dam email
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Archmedis
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Posted - 2006.01.07 12:26:00 -
[33]
get this guys i send them what they need yesterday.
they now send me a reply say they need the info that i had send them already wtf are they do?
CCp read my F****** question i sent you then my account would of been resloved by now.
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Nastro Azzura
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Posted - 2006.01.07 12:27:00 -
[34]
Well, I finally received an email to change my password (18 hours after i asked for it!) and now get this message when I follow the URL link in the mail
 Quote:
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
Jesus CCP, get a comms out on what is going on, this is appauling service.
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Dudley Beekle
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Posted - 2006.01.07 15:12:00 -
[35]
Yeah something is not right here. The GMs are officially saying wait for up to 9 hours but that's not right.
I've actually been through the reset procedure on both my account and my other account was used to post to this thread earlier. Unfortunately when I came to log into it to change a skill later on I couldn't. I'm surprised if I got the new password wrong but we can all suffer brain fart.
The point of this posting is that I asked for another reset at 9pm last night and still haven't gotten another email. I started a petition and got the thread updates emailed using that address without problems. The petition has even been correctly attributed to my other account further proving that the email address is correct.
Since I have been through one reset last night successfully and can get petition updates emailed through and the support systems can link my addy to that account it's obvious that there is nothing wrong at my end.
I'm not saying their systems are dead but that 'within 9 hours' is incorrect and they should stop saying it.
BTW:I run my own email server and I can check the logs so I can track SMTP connections. Anytime CCP connect to my mail server I will know it.
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Saerynna
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Posted - 2006.01.07 16:02:00 -
[36]
Originally by: Dudley Beekle
Yeah something is not right here. The GMs are officially saying wait for up to 9 hours but that's not right.
I've actually been through the reset procedure on both my account and my other account was used to post to this thread earlier. Unfortunately when I came to log into it to change a skill later on I couldn't. I'm surprised if I got the new password wrong but we can all suffer brain fart.
The point of this posting is that I asked for another reset at 9pm last night and still haven't gotten another email. I started a petition and got the thread updates emailed using that address without problems. The petition has even been correctly attributed to my other account further proving that the email address is correct.
Since I have been through one reset last night successfully and can get petition updates emailed through and the support systems can link my addy to that account it's obvious that there is nothing wrong at my end.
I'm not saying their systems are dead but that 'within 9 hours' is incorrect and they should stop saying it.
BTW:I run my own email server and I can check the logs so I can track SMTP connections. Anytime CCP connect to my mail server I will know it.
Same thing has happened to me. E-mail is good because I was able to get a e-mail for reset once byut it didnt work. Now have been waiting almost 24-hours with nothing but canned responses asking me to check a link which requires a PASSWORD I AM WAITING FOR or they will close the issue in 48-hours! Are they stupid or what!!?!!?!?!?
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FenikSar
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Posted - 2006.01.07 16:07:00 -
[37]
ive had 2 e-mails with different passwords for the same account, one from ccp the other from when i manually requested a pass change. manual took 20mins ccp nearly 12hours(and it was delivered to my bulk folder)
I Cant Read And I Cant Write But I Can Fly An Apoc.
*For Live Ingame Price Checks. Visit the ingame channel price_check.* |
Nastro Azzura
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Posted - 2006.01.07 17:09:00 -
[38]
24 hours and still have not received a new password. This is an unacceptable level of customer service. I understand that CCP had to take the action they did but 24 hours and still no sign of a new password is not acceptable.
CCP, please read these posts and understand that we need to be updated on what is happening and when we can expect tp be able to login.
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Nastro Azzura
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Posted - 2006.01.07 19:35:00 -
[39]
30 hours and still no password. I have a petition that was opened last night that I am still to receive a reply on.
This morning I didnt think I would still be without my account.
Very poor CCP, very poor indeed
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Vegas
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Posted - 2006.01.07 19:50:00 -
[40]
I have the same issue
I would like to know why some people were able to recieve there new password by email and the others have to verify who they are.
Like having to go to ASK A QUESTION and give the last 6 digigts of there credit card, Name and address etc etc.
Why are there different varients of procedures?
And even done that and still no ******* answers on what is going and when it will be resolved.
This is a complete JOKE of customer service
Originally by: Metal Dude
We donÆt start the smack but we finish it.
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Dudley Beekle
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Posted - 2006.01.07 20:12:00 -
[41]
Edited by: Dudley Beekle on 07/01/2006 20:12:13
Finally got my reset emails and both my accounts are back working. Nothing missing either which is nice. For those still waiting don't expect the emails to arrive in order or separated by the same delay between attempts to reset. I just got three emails at the same time, two for one account, another for second account. Two of the three emails claimed to have been sent out last night around 8pm and one claiming to have been sent out two hours ago.
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Nastro Azzura
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Posted - 2006.01.08 00:18:00 -
[42]
Still waiting for my password, what is going on? CCP's communication with its customers is second rate to say the least.
I want to know when I can expect to be able to login to the game that I pay good money for.
UPDATE ME PLEASE CCP.
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Jarfaru Kaikura
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Posted - 2006.01.08 02:05:00 -
[43]
hmmm....i just wanted to add my own comments for the record...it's saturday night @ 9pm est and still the only emails i have recieved from CCP was asking for more info...and a 2nd email, asking for more info...still no emails to change my password....ill also add i still can't access my account management page via eve-online due to this fudge-up....tomorrow will be day 2 (or 3)?? damn irritated now as my other 2 alts can't function with my main....I know lots r having this same problem so i won't gripe too much....but i am damn unhappy with CCP...the lack of info/updates, no promised emails...what the hell?!
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Consul Vyn'shao
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Posted - 2006.01.08 03:44:00 -
[44]
Just received an e-mail with a link for the 3rd time I get:
Reset password
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
Continue +
Last time I was able to log onto my account was Thursday night. WTH is going on?!
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Nastro Azzura
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Posted - 2006.01.08 09:55:00 -
[45]
Still no access to my main account. Where are CCP when all of this is happening? No updates, no comms its very poor.
I would expect to see an job vacancy for a Customer Relations / Communication Manager after this as the current one should be sacked.
CCP - Give us an update please!
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Yakti
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Posted - 2006.01.08 09:58:00 -
[46]
REFUND REFUND REFUND !!!!
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Grismar
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Posted - 2006.01.08 10:09:00 -
[47]
Edited by: Grismar on 08/01/2006 10:09:38
I got my password after about 3 hours, at least 3 hours after I first discovered it was not working. I thought that was pretty slow, since the mail itself shows that it was sent just a few minutes before I received it.
I don't see why CCP -can- act to close down an account but not send a mail straightaway. They had a list of the accounts they were closing down; how hard can it be to get a list of the accounts' passwords once you have that? I didn't mind the 3 hour wait, I did mind the lack of communication. I'd have been appeased with a simple "please wait, we're on it" mail, instead of only being able to read half a news message, which I was unable to read completely, since I wasn't allowed on the Player News Center either.
Anyway, seems others have got worse problems. And CCP has a lot of credit, so I suppose we shouldn't make too much of a single slip-up. Certainly, yelling "REFUND REFUND REFUND" like a blithering fool isn't going to do any good.
I'd like to recommend CCP talk this over with the people responsible, formulate a contingency plan for situations just like this and follow that plan the next time something like this happens. Communication should be the first priority, fixing the problem second.
Just my thoughts, back to play now :),
Grismar.
Your EVE IGB home EVE Wiki, Explorer, Navigator |
Nastro Azzura
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Posted - 2006.01.08 11:28:00 -
[48]
Couldn't agree more Grismar, this is about communication. Keep everyone up to date as yo what the issues are and what they are doing will keep me happy. But all I have had is the standard generic e-mail that says follow the link to reset the password.
Please communicate to your customers CCP, it will take a lot of heat off you.
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Tatie
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Posted - 2006.01.08 13:47:00 -
[49]
Ok starting day 3 and still nothing more than 2 auto replies and 1 email from a gm asking for more info
I can understand that these things take time but would it be so hard to let us know just what is going on every once in a while? Yes I hate the fact that I am missing 24 hours + of good trining time - last skill finshed yesterday morning- but I can deal with that. It's the feeling of being in Limbo that i hate
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FUBAR1971
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Posted - 2006.01.08 13:57:00 -
[50]
Edited by: FUBAR1971 on 08/01/2006 13:59:25
DAMM STILL CAN'T LOGIN WITH ME MAIN CHAR(EZRIDER),IT'S BEEN 48HRS ALL I'VE HAD IS AUTO REPLIES FORM CCP,NO P/WORD RESET??????
IS THIS CALLED CUSTOMER SERVICE I THINK NOT???
WE DO PAY MONEY FOR THIS????
THIS IS FROM CCP WEBSITE:-
WE CARE MORE
WE WORK HARDER
THE CCP STAFF
CAN THIS BE TRUE?
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pheromile
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Posted - 2006.01.08 14:13:00 -
[51]
hi guys
i have 4 accounts which i cannot access, sadly i did not update my email which was inactive.
has anybody received emails since updating to a new email, over 48hrs and i have not received anything from ccp yet at all.
P.S. PLZ Update news CCP so we know what is happening
From a frustrated eve character.
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Jarfaru Kaikura
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Posted - 2006.01.08 15:10:00 -
[52]
still no access....i love this game, but its startin to loose its luster to me...CCP always informs us when their are issues...why is this so different? Im loosing isk and skill training (cause we got no warning to change to a long skill, of course)...
ill continue postin even tho it does nothing, just so others and maybe CCP (if their interested) can re-read our posts and know just how irritated a select few of us are!
also, CCP, stop sending them damn auto responses for more info, cause that just ****es me off even more, especially when it says in the same damn email, that multiple responses to the same problem will slow things down!
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meowmix69
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Posted - 2006.01.08 18:00:00 -
[53]
ok i dont know about anyone else but its been 4 days now... almost. i had the problem that my email was an old one i dont use, so a gm kindly reset it after giving last 6 numbers of credit card, dob, etc etc.. that was cool that happend within 10 hours or so and was sorted.. so i completed the form to get my password mailed to me.. and nothing.. 2 days later and i get the email sent to me to retreive password, i click on it and it says invalid its expired...
perfect....
ccp claims on their news post only 57 accounts where compromised.. yet i recive a email about high traffic on the password rest... how can their be high traffic if only 57 people where compromised, and even if its 5,700 people or even 50,000 people surly a password retreivel form can sort this out in 3-4 days....
:/ cumon guys this isnt funny anymore, i petitioned it and got a spam responce of "can i have your direct x diagnostic info please".... yes indeed..
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nig Ah
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Posted - 2006.01.08 18:46:00 -
[54]
4 day here for my acount 4 auto responds 1 info email.
CCP 4 days is well over 9 hours and what kills me is the info email from a GM that COULD have read properly the submitted petition with ALL the info he needed to at least see what the problem was and take care of me.
Are you also going to add my Skill training time loss?
Are you going to respond to this forum?
Its not like we don't know you don't read it. all you have to do is post here and fix us from a list you ALL have. Get this Crap in order CCP by the end of the day I hope I have my emails sent WITH WORKING LINKS!!!!!!
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Virgo I'Platonicus
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Posted - 2006.01.08 20:29:00 -
[55]
same problem :( cant get access to 1 of my accounts, had to send 6 digits, but no answer since, but the automated reply.
This is getting....well let's say it in capitalistic terms of the new age: that some1 is very incompetent.
V.
Had a part of a song here written in my language, had a nice ring to it - got deleted by a mod :) |
Cairbre 2
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Posted - 2006.01.08 22:04:00 -
[56]
i replied before as Jarf...i finally have access to my account management page...and crossin my fingers Cair will load when i get home from work...hope everyone else is getting the necessary emails as i finally did....
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nig Ah
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Posted - 2006.01.09 04:34:00 -
[57]
Well it is the end of the day here in the U.S and still no email. No responce from in this tread from a GM no help no Eve. Was not able to PVP and another day that I have paid for.
Listen guys it sounds you need help with costumer support. Let me offer my services to you I am able to perform all the functions you guys need and I will be in the U.S time zone so it will be 24hrs service. If you need my resume email me at
[email protected]
I will wake up tomorow and go to work. Will check email and get home. I hope I get one and I hope it works.
CCP your service has been awful since I started playing the game. I feel that I have to be English and with 33+ mill SP for you to handle my petition. Cause all the Euros with 33+ sp in my corp have been taking care off.
Let me know if this is the case...
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Doornroosje
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Posted - 2006.01.09 07:14:00 -
[58]
After 62 hours i finally was able to log in. No extended account subscription, no reimbursement for lost gametime, nothing.
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Nastro Azzura
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Posted - 2006.01.09 08:38:00 -
[59]
60 hours now without being able to log in! Still no sign of a new password. Requested one again yesterday morning at 10:00, it has not been nearly 24 hours since that last request.
Your update clearly says that we may have to wait up to ten hours but I have waited 24 hours from my last request and still nothing.
I have been playing EVE for over two years and never have I felt so dissapointed with CCP. Fix this with at least a realistic lead time for the fix or kiss goodbye to all my subscriptions.
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LocalHost
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Posted - 2006.01.09 10:53:00 -
[60]
Sadly, my wife's new acct she created today is having the same types of issues..... I know her password because I helped her create it. game let her log in 1 time, she started training, now she can't log in again.
I won't get into the lag issues in this thread, but I'm seriously thinking to cancel my 3 accts and hers, with a charge back on hers for lack of service rendered if they don't answer her email for a fix or reset in a timely (24 hr) period. This is ridiculous. |
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nig Ah
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Posted - 2006.01.09 11:19:00 -
[61]
Good Morning, Guess what?>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Yep you guessed Right. I don't have no email. Good Going CCP lets see if we can make it another day.
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Ocean Warriior
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Posted - 2006.01.09 11:40:00 -
[62]
I'm also having this problem with my other account. This is going on the 3rd day. I did get one E-mail from a GM the first day asking for more info, sent the info but here I am still locked out. I have no problems waiting, but some kind of reply to ALL OF us, would go a long way to ease my mind and I'm sure the others too.
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FUBAR1971
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Posted - 2006.01.09 14:19:00 -
[63]
4days nows without eve(the shakes are now kickin in)
i've supplied all the info ccp asked for but still no p/w reset grrrrrrrr
maybe they want your height/eye colour/weight etc
ccp helpppppppppppppppppppp
plzzzzzzzzzzzzzzzzzzzzzzzzz
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Hydrogen
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Posted - 2006.01.09 14:47:00 -
[64]
To me it seems, that they are now extremly fast in solving the calls. From what I learned, GMs can now generate your new password and reset your Email at once.
As I just got my account "back" and learned about that, I guess you should be into EvE again quite soon(TM) too. Would guess by today it should be ok.
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Shoba
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Posted - 2006.01.09 15:00:00 -
[65]
The fact that customer support is asking us to send essentially all the details necessary to hijack our accounts via clear text email is a serious security issue that sheds light on why they were hacked in the first place. Every server that routes that email potentially could store this information forever for the prying eyes of unscrupulous administrators and hackers.
CCP needs to set up a secure web form (SSL) to take these kinds of requests and ensure that post handling is also not insecurely transmitted or stored. CCP security staff policy needs a major overhaul... you're only making matters worse and putting us all at further risk. A quality security audit is clearly needed here.
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Nastro Azzura
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Posted - 2006.01.09 15:27:00 -
[66]
72 hours and counting for a new password! What is going on? its now been 17 hours since i last logged in and asked for a new password, I was told it "could" be up to ten hours (I whish)
I can't believe that I am still venting my anger in this thread still.
Sort it out CCP, give me and everyone else who is still waiting a new password.
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Praxsis
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Posted - 2006.01.10 02:33:00 -
[67]
I don't wanna sound stupid, but have you guys checked your email's spam filters/folders? I know a lot of the password requests I've done get filtered out by mine.
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nig Ah
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Posted - 2006.01.10 04:59:00 -
[68]
HOLYY CRAP!!!!!!!!!!!! I got an email and it was the proper one that we all are waiting on. Yes Yes you all read properly some GM got of his rear end and decided to email me. I will say this they were upset at me cause they reseted this PW when it was not petitioned. Hum funny no petition for this account and we are able to do the job? guys get anoying it works. By the way CCp my offer still stands on costumer support manager.
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DeT Resprox
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Posted - 2006.01.10 07:34:00 -
[69]
I'm having a mare over a third account and getting all the wrong responses or no response at all 
TRIAD
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Virgo I'Platonicus
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Posted - 2006.01.10 10:42:00 -
[70]
Well i can say with satisfaction that my issue was resolved on monday. (fourth day after the boom). Was very nice, direct, and even though it took the support team so much time, they corrected everythign to the point that i can only congratulate them on their work.
Special case on good work - GM Zworm, thx for help, u were awesome, quick n all, thanks for everything.
Virgo I'Platonicus
Had a part of a song here written in my language, had a nice ring to it - got deleted by a mod :) |
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charactar
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Posted - 2006.01.10 11:02:00 -
[71]
Well arent you the lucky one! Im still locked out
Dial
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charactar
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Posted - 2006.01.11 17:51:00 -
[72]
And counting the days.
Still waiting
Dial
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charactar
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Posted - 2006.01.12 19:17:00 -
[73]
Yet another day goes by and not even an acknowledgement 
Dial
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charactar
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Posted - 2006.01.14 06:19:00 -
[74]
Yup you got it still not got my email so I can play! 7 days now
Dial
Ps Is there anyone else still waiting?
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Random Vish
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Posted - 2006.01.15 22:41:00 -
[75]
still waiting too!!!
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charactar
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Posted - 2006.01.16 17:16:00 -
[76]
And still waiting
Dial
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charactar
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Posted - 2006.01.17 12:10:00 -
[77]
Ummmmmmm!!!!
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Zeppi
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Posted - 2006.01.17 12:48:00 -
[78]
Cough , Crap customer Service Cough....either that or CCP cannot solve your issue..they have been saying that a lot recently.in those words we cannot solve your issue....character restoration from being hacked, we cannot solve your issue, password being reset we cannot solve your issue..servers not being hacked internally we cannot solve this issue, * yawn *
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charactar
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Posted - 2006.01.17 17:56:00 -
[79]
They have not replied to any of my emails (3).
It also appears from the numbers loggin in and the lack of replies in this and other threads that most people's accounts have been sorted, so why, if lots of staff have been allocated the job of dealing with this problem, hasn't my new password been sent to me??
Dial
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Random Vish
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Posted - 2006.01.18 03:56:00 -
[80]
waiting %#@^^&^#$@(*^&&#!$#&*%$& &^%$$^& ^%$##
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IB Bangin
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Posted - 2006.01.19 14:02:00 -
[81]
How can it be taking so long to sort these guys out? been almost 2 weeks now! crazy
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charactar
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Posted - 2006.01.19 23:53:00 -
[82]
Is it ever gonna happen again??
will I ever be able to play eve again??
CCP have just taken payment for this account and yet I still can't login!
Hmm might have to check some stuff out!
Dial
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Random Vish
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Posted - 2006.01.20 08:35:00 -
[83]
just to let you know still waiting
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Random Vish
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Posted - 2006.01.23 15:07:00 -
[84]
So is anyone still waiting to be contacted about password reset? I am just about to call my credit card company and stop payment for my 2 accounts. This is crap!!
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charactar
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Posted - 2006.01.23 21:12:00 -
[85]
Hi mate
I can understand your anger and I still cant login either
CCP recently took another payment from my account, so I've left it a bit late to cancel
Im thinking of phoning em up, but I dont know what good it will do
It looks to me that they have messed up big time with RMR and now they seem to be overwhelmed
Dial
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Dae Han
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Posted - 2006.01.24 03:12:00 -
[86]
hello everyone,
i have a question if someone could please answer i would really appreciate it. i think my account was hacked in to because i am missing about 70million isk from my character. i looked under journal and it says that i made a player donation to another character. My question is, under what field/topic do i petition this under?
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charactar
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Posted - 2006.01.24 10:20:00 -
[87]
I've been using [email protected]
but sadly no reply
You could maybe try the ingame petition, choosing other
Dial
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charactar
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Posted - 2006.01.26 00:29:00 -
[88]
And the days are flying by and still no access, that I'm paying for!
Dial
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MrJake Allmighty
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Posted - 2006.01.26 19:59:00 -
[89]
Well i sent my first request 4 days ago and still no email. whats up with that??
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charactar
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Posted - 2006.01.26 20:44:00 -
[90]
Dunno mate
It seems that CCP staff have all gone on holiday together
Dial
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Dial
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Posted - 2006.01.30 01:04:00 -
[91]
Whee!
Back in at last
Dial
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Hebe
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Posted - 2006.02.02 02:33:00 -
[92]
(this is not my account, nor my character)
I'm having this exact problem with my main account. I can't log in on the webpage though to set things straight. Is waiting for CCP to sort things out (god help me) the only answer to this situation?
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Duke Cerberus
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Posted - 2006.02.03 09:57:00 -
[93]
I don`t have a problem with my game account, Its my eve store account, I`ve been waiting 8 days now for a password reset, It concerns me alot as they keep your credit card details on it, You could say that if someone were to break in and buy something I would know as I`d receive an order confirmation, But I bought some Game Cards and didn`t get one for them. Only thing I`ve received so far is a stupid survey they wanted me to fill out asking how good the customer service was ?!? "How The Hell Would I Know" You have not been of service to me yet
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A lie can travel half way around the world before the truth,
has a chance to put its pants on. |
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