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Thread Statistics | Show CCP posts - 0 post(s) |
Melbourne
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Posted - 2006.01.06 17:28:00 -
[1]
this is getting worse and worse. to protect my accounts now I can not access them any more. I never give out my passwords, so why do u block my accounts? I reset the password manually as instructed, still after 2 hours i can not access 2 of my accounts!!!
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Miner Ho
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Posted - 2006.01.06 17:39:00 -
[2]
Same here. I've still not got a new password for my main and thats was nearly 3 hours ago.
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Ilani Watua
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Posted - 2006.01.06 17:43:00 -
[3]
Edited by: Ilani Watua on 06/01/2006 17:44:04
I can access one account but not the other (for security reasons I didnt give my other account name here)...and i never got the email and yes my emailaddy is up to date. I had to use that forgot password link and still havent gotten anything from that either.
News says give up to one hour....ok CCP I gave 90 minutes...can I please have my reset email now? I got skill training time im losing here.
*sighs* The ONE night I dont set an insanely long skill trainign before going to bed and this happens
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Kairenna
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Posted - 2006.01.06 17:49:00 -
[4]
Same here. I get a lame email to go to reset my password, which is only possible if I login correctly.... Kafka anyone?
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Kel Parker
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Posted - 2006.01.06 18:01:00 -
[5]
I haven't even received an email ...
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lmaolmaoatyou
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Posted - 2006.01.06 19:02:00 -
[6]
you guys are lucky you got that, i could not get a pass sent at all,
ERROR:
The entered username or e-mail is incorrect, no match found.
well and truely shafted, i have been ganked 
have no fear im sure ccp will sort it out :>) they are english after all 
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Sageman
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Posted - 2006.01.06 19:14:00 -
[7]
Odd such a small amount of so called hacked accounts and I happen to have 3 accounts and apparently they have not sent another password out for my second account, but they have for this account. Do the math 57 so called hacked and I have several and I have two that have had reset passwords, and then there is another post that has two that are the same well I think it might be more then they say have problems unless they reset some 50k accounts. I want my accounts done. this is horse crap. I pay you playt with the accounts.
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Lluthiunne Atalaron
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Posted - 2006.01.06 19:32:00 -
[8]
:( - i got the same thing however i eventually got the email, but when i follow the link it says that it has either already been used or has expired >:( ????
WTF!!
again. I have been sent the email to reset the password but on clicking the link to reset it tells me that it cannot reset the password.
>> The mind is its own place, and in itself can make a heaven of hell and a hell of heaven <<
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Sageman
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Posted - 2006.01.06 19:37:00 -
[9]
Well I too have the NO ACCOUNT ERROR, odd how the account doesnt match my email. Nor from that lame error, exist. This needs to be fixed, and FIXED NOW. but then again how would you prove it was yours if it has been so called hacked????. I think they lost information on there servers to account names and what not and have a problem confirming if accoutns have been paid so they are taking it out on the accounts that pay for more then one month at a time. and some accoutns that have same email addresses. That is my take. again paying for accounts that can not be used. I think we should get a credit for lost time do to thier errors, or thier so called bs hacked server, accounts excuse. for one how did they know they were hacked??? and for two, why change the passwords when if an account is jacked, they could change the email, and have account info under it already. So for the we dont keep credit card info on files and what not. Go to your account and look under accoutn optiond and see what shows up.
This is bologna, FIX THEM CCP ! ! ! ! !
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Khyron Kravshera
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Posted - 2006.01.06 19:45:00 -
[10]
I have 4 accounts only 1 God Dam Email WAS SSSSSSSSSEEEEEEEEEEEEEEENNNNNNNNNNTTTTTTTTTTTTTTTTTT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Andrue
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Posted - 2006.01.06 19:55:00 -
[11]
Finally got mine half an hour ago. That was after the CCP reset during dt.
My other account was working fine except that I changed the password and it stopped working. I reset that two hours after dt.
So - it looks atm as if it's taking seven hours to get the emails through.
Patience 4tw
--
(Battle hardened miner)
[Brackley, UK]
WARNING:This post may contain large doses of reality. |
Paul Bazz
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Posted - 2006.01.06 19:58:00 -
[12]
My second account was blocked!
I try reset password, but no mail was sent... 
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Archmedis
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Posted - 2006.01.06 20:10:00 -
[13]
i ve got the same problem as lmao it now taking the p*** i even got 1 of my corpie to petition for me and they told him to tell me to goto EVE SUPPORT and ask a question.
And put all these thing in the question.
2006.01.06 18:35
As we are sending out lots of emails, this takes some time.
Oveur posted this in the news,
http://myeve.eve-online.com/news.asp?a=single&nid;1046&tid;
1 Please send any questions or comments regarding this to
[email protected] or use the 'Ask a Question' feature
on the website in the 'Billing' sub-category. I understand your
concerns and I assure you that everything will be done to
rectify this situation.
If you need to send your case please include the following
information
1. The cd-key of the account (and a scanned or a digital
picture if available)
2. Account information (name of account holder, address,
email, date of birth, creation date)
3. Billing information (last 6 digits of credit card, type of card,
name of cardholder, subscription type)
4. Characters on the account
5. Other information you think could be helpful
hope this help you better than it has me
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Paul Bazz
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Posted - 2006.01.06 21:00:00 -
[14]
Edited by: Paul Bazz on 06/01/2006 21:00:47
Now all is ok, I've got password reset mail .. Just patience .. 
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A Sage
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Posted - 2006.01.06 21:13:00 -
[15]
Edited by: A Sage on 06/01/2006 21:14:01
Well there you have it. Accounts not only hacked but accounts lost.... Banned... how about CCP really screwed us on this one. I can't think what was the CD key on a dam insta account hmm, well hell I hope I have not changed anything on my account that was from the original 2 years ago start up.
CCP NEEDS TO GET THIER HEADS UP RIGHT AND SEND THE EMAILS TO ALL ACCOUNTS AND SCREW EVERYONE SO THERE IS A FIX.
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Archmedis
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Posted - 2006.01.06 21:42:00 -
[16]
ive now lost 3h training time and a hell of a lot of isk dont think ill get that back will i ccp?
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Valhan
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Posted - 2006.01.06 22:36:00 -
[17]
I don't normally ***** about these things but I've waited 7 hour SEVEN!!! And not even an evemail.
V
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Ravenfist
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Posted - 2006.01.06 22:43:00 -
[18]
Well finally got an email for my other account to reset password and keep getting an error message when using the link. Message reads " Your password could not be reset. The url you followed is either incorrect, has been used or has expired. Now trying to manually reset AGAIN, only been 7 and a 1/2 hours, ah well just have to wait for ANOTHER email.
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Lluthiunne Atalaron
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Posted - 2006.01.06 23:06:00 -
[19]
still the same situation here - i have been sent an email, with a very suspicious image attached. My comp asks me if i want to run the item etc - Its all very very dodgy looking - When i follow the link it still says error link already used blah blah - Below is listed the steps:
1:Login in to yahoo to receive mail
2:Click on message which is labeeled EVE Online: Reset Password
3:A window then appears saying this:
An external application must be launched to handle cid: links. requested link:
cid:03.jpg
application: cid
If you were not expecting this request it maybe an attempt to exploit a weakness in that other program.
Cancel this request unless you are sure it is not malicious.
4: i click on one then the other link displayed both send me to a page with this message:
Your password could not be reset. The url you followed is either incorrect, has been used or has expired.
It all seems very dodgy especially (3) listen to the wording - used to exploit a weakness in that other program, hardly sounds like official, microsoft error or warning language does it. I dont nnow what it is and i dont like it.
>> The mind is its own place, and in itself can make a heaven of hell and a hell of heaven <<
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Nastro Azzura
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Posted - 2006.01.06 23:23:00 -
[20]
Seems to me that this is a panic reaction by CCP to disable lots of accounts just in case. I asked for a new password for my main account 6 hours ago and got nothing.
This is appauling customer service and wouldnt expect it from any other company I pay a subscription to.
CCP, sort this out NOW. Add this big mistake to the very bad lag issues you seem unable to fix and all of a sudden EVE does not seem to be the game it was.
Fix this now
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Archmedis
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Posted - 2006.01.07 00:03:00 -
[21]
still awaiting my email.
think they may have all gone to bed and left us in the cold .
cos that how i feel sitting here waiting for my mail for the last 8 hours.
anyway any time your ready guys be nice
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Consul Vyn'shao
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Posted - 2006.01.07 07:54:00 -
[22]
11-hours, 2 bad passwords and a half-dozen e-mails to customer support and I still cannot get into my account or get a "live" person to acknowledge there is a problem or how to finally get a password that will work....
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Archmedis
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Posted - 2006.01.07 08:07:00 -
[23]
13 hours and still no email from customer support.
starting to think that maybe some kind of refund is in order?
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Nastro Azzura
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Posted - 2006.01.07 09:32:00 -
[24]
17 hours and counting, still no email to allow me to log in. This is very bad service. Where is the update from CCP to say why there is such a bad delay.
Get it fixed CCP NOW!!!
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merlin gerin
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Posted - 2006.01.07 09:45:00 -
[25]
My main account has also been blocked (this is my brothers-im having to borrow it)
I too had to "ask a Question" and i got an email back fro a gm asking for 10 bits of information about my account - including credit card details, characters MY name and dob.
In all th post you see CCP say they will NOT ask you for billing info_WHY ARE THEY NOW????? AND WHY HAS THIS HAPPENED IN THE 1st PLACE???????
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UltrA
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Posted - 2006.01.07 09:46:00 -
[26]
I think ccp are ashamed of their support for such a great game guy/girls, in nearly 3years this hasnt changed i think that ccp should have antisipated this and had many 24hour support workers in ready for this instead as per usual theyve just done in on a friday and i bet the support/billing people that normally work mon-fri are right now enjoying their weekends whilst all the paying subscibers suffer.
Way to go ccp
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Devlin Marr
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Posted - 2006.01.07 10:10:00 -
[27]
I just post this in general so I'll cut and paste here as well as this worked for me:-
Ok I have been waiting ages for this password to arrive, I even manually reset my password twice, link arrived for first reset and didnt work.
I have just logged into my ISP (BTOPENWORLD/ YAHOO) and in the spam mail box was my original email for eve with the login and password.I wonder if alot of people who haven't received the original email with the password in have the same problem and just need to login into their ISP homepage and check the mail box there.
PS I am now back online with account and all is fine.
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banner
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Posted - 2006.01.07 10:44:00 -
[28]
just thought i would add a bit here, i got my email with the new password,, i tried to enter it to change it on my account screen and it wouldnt accept it,
i dont know if any one else had this prob but to get around it i copied the password off the email and then right clicked paste on to eve,
worked fine that time, think it might have been confusion with the characters,
back online now tho
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Neonoodle
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Posted - 2006.01.07 11:10:00 -
[29]
I got the advice, change my password, but my old password still worked and got me in the game, maybe you guys should try your old ones???
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Archmedis
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Posted - 2006.01.07 11:14:00 -
[30]
Edited by: Archmedis on 07/01/2006 11:14:11
ill try after DT but still cannt log in to my character on site so probly mean i still waiting
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