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Thread Statistics | Show CCP posts - 10 post(s) |
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kieron
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Posted - 2006.07.05 16:12:00 -
[1]
Throughout the next 5 weeks, CCP staff will be cycling through their summer vacations. There should not be any major changes to game content or code during the coming weeks as the different development teams rotate the staff on break. There will still be Dev and GM staff on-hand in case there are any issues and the volunteer teams will continue to provide their normal excellent support.
As soon as the summer vacation is over, development of and coding the Path to Kali will resume.
kieron Community Manager, EVE Online |
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superscarface
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Posted - 2006.07.05 16:15:00 -
[2]
Happy holidays!
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Idara
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Posted - 2006.07.05 16:25:00 -
[3]
Have a nice relaxing break, and come back refreshed and reinvigorated to finish Kali on time!
Or ELSE!
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Selfe
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Posted - 2006.07.05 16:27:00 -
[4]
/3rd Happy Huntin.....I mean Holidays
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Wrangler
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Posted - 2006.07.05 16:30:00 -
[5]
Originally by: Idara Or ELSE!
Or else what?
Wrangler Assistant Community Manager EVE Online
Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions |
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Raem Civrie
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Posted - 2006.07.05 16:40:00 -
[6]
Originally by: Wrangler
Originally by: Idara Or ELSE!
Or else what?
She throws the biggest temper tantrum since Paris Hilton's last disappointment? ----
My Omber is second to none |
Maximillion Carter
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Posted - 2006.07.05 16:47:00 -
[7]
Originally by: Wrangler
Originally by: Idara Or ELSE!
Or else what?
Or else you'll find him camped outside Grandagar=ur 8 sobbing his heart out
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Eternal Fury
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Posted - 2006.07.05 17:00:00 -
[8]
I hate to be the nay sayer in a group, but shouldn't the vacations for some have been pushed back until the Petition backlog is cleared up?
I have 2 petitions in that are over 3 weeks old. One to do with me not being able to see other people chatting in any channel I've joined after one of the patches in early June, and one where I lost 4 days training on a skill some how.
Both of these are well over 3 weeks old. Shouldnt' the staff that handle Petitions wait until the backlog is undercontrol and petitions are down to just a few days.
And yes, the support response time is my greatest pet peeve with CCP.
Brotherhood of Light. Small Corp, Big Fun. Wanna join? |
jbob2000
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Posted - 2006.07.05 17:03:00 -
[9]
Originally by: Eternal Fury I hate to be the nay sayer in a group, but shouldn't the vacations for some have been pushed back until the Petition backlog is cleared up?
I have 2 petitions in that are over 3 weeks old. One to do with me not being able to see other people chatting in any channel I've joined after one of the patches in early June, and one where I lost 4 days training on a skill some how.
Both of these are well over 3 weeks old. Shouldnt' the staff that handle Petitions wait until the backlog is undercontrol and petitions are down to just a few days.
And yes, the support response time is my greatest pet peeve with CCP.
iceland has labour laws too, you know
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Kateryne
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Posted - 2006.07.05 17:33:00 -
[10]
The support system is one of the best for any game i've ever played, be glad you get waht you have! Tch, some people eh?
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Matthias DuBastyra
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Posted - 2006.07.05 17:41:00 -
[11]
You guys deserve it!!!! Get thee, naysayer, behind me! The power of CCP compels you!
N E way! You boys at CCP have a great time! Enjoy your time and do your best to help reduce the amount of booze in the world by consuming! I know I'm doing my part here in Texas! Rum and Coke 4tw or the buzz. I'm sure everything will be just fine! (Jinx @@) Matthias DuBastyra Imperiadux of House Draconis
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Buster Bloodvessel
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Posted - 2006.07.05 18:10:00 -
[12]
It must really suck being told when to take your holidays every year
Sig removed, lacks game related content. Please contact [email protected] for more info (including a copy of your picture!) -wystler |
Eternal Fury
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Posted - 2006.07.05 18:53:00 -
[13]
Originally by: Kateryne The support system is one of the best for any game i've ever played, be glad you get waht you have! Tch, some people eh?
You have GOT to be kidding. This has to be the WORST support system I've seen in the past 5 years of MMO's.
The last MMO I played the support staff were actually able to HELP people with stuck petitions within an hour or two. Meaning a GM actually showed up IN GAME and helped you out. It would take an hour or two most of the time. Maybe 3hrs when it was during major game updates.
The actual petition system in the game is HORRIBLE. You can only have a limited number of petitions pertaining to each subsection of the petition system. So if you have 2 issues that require a Reimbusement, oh sorry. You'll have to wait the 3+ Weeks for us to get around to the first before you can send in the second.
The fact that it takes WEEKS for petitions to get cleared up is horrendous.
I can understand with obscure/rare technical problems, but simple things like looking at the log files and seeing why some training time disapeared, or reimburseing someone for when a system goes off line or something similar?
I understand that they are in the middle of a changeover, but it's been like this since I started.
I have 2 petitions in that are almost to the 4 week period.
A MONTH!!!
And you have the gall to say it's a great support system?
Sorry, but in the last 3 MMO's I have been in over the last 5 years, a WEEK was a long petition time.
I love this game, and I like how the devs do most of the things they do, but the support system in this game sucks. And it's that simple.
As for labor laws, I didn't say cancel their vacation, I said postpone it till they get the support cue cleared up.
Brotherhood of Light. Small Corp, Big Fun. Wanna join? |
davidwelsh
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Posted - 2006.07.05 19:34:00 -
[14]
Originally by: Eternal Fury
Originally by: Kateryne The support system is one of the best for any game i've ever played, be glad you get waht you have! Tch, some people eh?
You have GOT to be kidding. This has to be the WORST support system I've seen in the past 5 years of MMO's.
The last MMO I played the support staff were actually able to HELP people with stuck petitions within an hour or two. Meaning a GM actually showed up IN GAME and helped you out. It would take an hour or two most of the time. Maybe 3hrs when it was during major game updates.
The actual petition system in the game is HORRIBLE. You can only have a limited number of petitions pertaining to each subsection of the petition system. So if you have 2 issues that require a Reimbusement, oh sorry. You'll have to wait the 3+ Weeks for us to get around to the first before you can send in the second.
The fact that it takes WEEKS for petitions to get cleared up is horrendous.
I can understand with obscure/rare technical problems, but simple things like looking at the log files and seeing why some training time disapeared, or reimburseing someone for when a system goes off line or something similar?
I understand that they are in the middle of a changeover, but it's been like this since I started.
I have 2 petitions in that are almost to the 4 week period.
A MONTH!!!
And you have the gall to say it's a great support system?
Sorry, but in the last 3 MMO's I have been in over the last 5 years, a WEEK was a long petition time.
I love this game, and I like how the devs do most of the things they do, but the support system in this game sucks. And it's that simple.
As for labor laws, I didn't say cancel their vacation, I said postpone it till they get the support cue cleared up.
A tad angry are we?
Have you checked your E-Mail for a response to your petition?
I've been playing eve for going on 3 years and I've had nothing but good dealings with the support staff.
The longest I've ever had to wait for a stuck petition was 11 minutes I think. All my other petitions were answered very promptly.
The reason I tell you this is because contrary to what you would have everyone believe that reads this thread, CCP does an excellent job when it comes to support. Some people slip through the *****s (like yourself) but for the most part alot of us are handled rather promptly.
Now that we've totally derailed the original topic, I'd like to say thanks and have a wonderful vacation CCP. |
Eternal Fury
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Posted - 2006.07.05 19:51:00 -
[15]
Edited by: Eternal Fury on 05/07/2006 19:53:46
Originally by: davidwelsh
A tad angry are we?
Have you checked your E-Mail for a response to your petition?
I've been playing eve for going on 3 years and I've had nothing but good dealings with the support staff.
The longest I've ever had to wait for a stuck petition was 11 minutes I think. All my other petitions were answered very promptly.
The reason I tell you this is because contrary to what you would have everyone believe that reads this thread, CCP does an excellent job when it comes to support. Some people slip through the *****s (like yourself) but for the most part alot of us are handled rather promptly.
Now that we've totally derailed the original topic, I'd like to say thanks and have a wonderful vacation CCP.
Angry, nope. Annoyed.. yup.. The skill point loss.. ehh. i can live with it... the inability to chat in any channel I join after the first week of June... that's harder to get over.. I can't see anyone chating in local.. that can cause.... problems...
I'm angry that a company that does things so well, like todays downtime being right on time, can't improve their support system.
As for checking my email, it checks every 5 mins 24/7.
The one Ask A question that I couldn't do through the petition system got an auto response within an hour. Then a GM responce asking my if I'd maybe put people on ignore.. hehe. I can't ignore the whole Recruiting channel, or the help channel in game :) Then a week later I got a responce asking my to resend in my question becuase they'd changed over the system. Great another 3 week wait...
I just want to be able to chat again. I want to know where that lvl 5 skill's SP's went to. I'm just very saddened that things that affect a player like this go on for weeks.
As for slipping through the *****.. I think I fell in it.. I've yet to have a petition/ask a question rectified in under 3 weeks. To me, that's bad. Sure it may be the statistial 2% that slip through.. but it still affects me. In 6 months of play, not one has been faster then 3 weeks.
Brotherhood of Light. Small Corp, Big Fun. Wanna join? |
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Wrangler
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Posted - 2006.07.05 20:03:00 -
[16]
Off topic posts removed, this thread is not about the petition system.
Wrangler Assistant Community Manager EVE Online
Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions |
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Eternal Fury
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Posted - 2006.07.05 20:07:00 -
[17]
Originally by: Buster Bloodvessel It must really suck being told when to take your holidays every year
hehe. some companies have time windows.. For me, between August and Jan are off limits.. I've already told my boss I'm takeing 2 weeks or so off in Oct for my wedding. If they don't like it. Ehh..
After all the changes and additions over the last few months, I'm sure the Devs need time off. Though it's rare in my experience to have a whole company have holidays withing a 4-6 week window..
Brotherhood of Light. Small Corp, Big Fun. Wanna join? |
Idara
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Posted - 2006.07.05 21:24:00 -
[18]
Originally by: Wrangler
Originally by: Idara Or ELSE!
Or else what?
Or else...uh...I'll keep paying for my subscription until Kali is released?
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ParMizaN
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Posted - 2006.07.06 00:07:00 -
[19]
Have fun guys
sig edited for lack of pink really PINK -eris |
blacknight9
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Posted - 2006.07.06 00:43:00 -
[20]
Edited by: blacknight9 on 06/07/2006 00:42:52 Have fun in the holidays. Keep the spirit bar UP. After all if the devs are happy -> the users are happy
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Miss Overlord
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Posted - 2006.07.06 01:55:00 -
[21]
happy hoiildays guys - tho can we expect some new missions and minor additions during the next 5 weeks (just some small scale content) to keep us hapy if not all good will give peeps time to get used to the game as it stands i guess. And stability of the software so enjoy youre rbeak guys
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Varis
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Posted - 2006.07.06 05:03:00 -
[22]
Originally by: Eternal Fury Though it's rare in my experience to have a whole company have holidays withing a 4-6 week window..
Well, in most of scandi there are lots of holidays in july/august timeframe.
normally its scheduled so there are enough people to man the guns during the holidays, but not much more than that. I know my office is basically closed during July, and so are a LOT of places in finland.
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Nikolai Nuvolari
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Posted - 2006.07.06 07:11:00 -
[23]
Come to Miami Beach! -------- Tom Thumb > for a nut case you rawk [04:21:15] Mebrithiel Ju'wien > Nik's bio 4tw btw [07:38:53] Graelyn > Nikolai for Dev 108!
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losmandy
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Posted - 2006.07.06 07:59:00 -
[24]
Edited by: losmandy on 06/07/2006 07:59:51 holiday in to Scotland, the midges are hungry. The land of the brave
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GouldFish
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Posted - 2006.07.06 08:10:00 -
[25]
Originally by: Wrangler
Originally by: Idara Or ELSE!
Or else what?
She will be sat waiting for you with that funny look in her eye, and the "dummies guide to S&M" book.
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ObiDoom Kenobi
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Posted - 2006.07.06 12:07:00 -
[26]
If I lived in Iceland I think I would take winter vacations...
--EVE Online, for people that love sci-fi, but don't want Lucas screwing it up... |
Gothikia
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Posted - 2006.07.06 13:19:00 -
[27]
have fun little ccp'rs, i look forward to many the drunken post in the forums :)
Regeneration - Homosexuals more than welcome! |
fuze
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Posted - 2006.07.06 14:54:00 -
[28]
Happy holiday guys. Better get some rest. :)
Can't wait for the Winterblink comic to go with this announcement. |
Mr Happ
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Posted - 2006.07.06 14:57:00 -
[29]
Originally by: Wrangler
Originally by: Idara Or ELSE!
Or else what?
You ever hear about the boy who had super glue put in his ears
.... jus a thought .....
LDT Recruitment |
Kalaan Oratay
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Posted - 2006.07.07 13:46:00 -
[30]
Hope this isnt going to mean a lull in the blogging
Bring your laptops to the beach with you!
--- Originally by: Archilies Ignore what others say: Fit what you want, with what you have, whenever you want.
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