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    sepopen Announcement:2015-02-23 - Launcher Issues

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Author Thread Statistics | Show CCP posts - 9 post(s)
CCP Falcon
CCP Falcon





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Posted - 2015.02.23 23:47:04 - [1] - Quote

We are currently experiencing a couple of issues with our content servers, which is causing the launcher to be unresponsive.

We're working on the issue, and hope to have it rectified as soon as possible.

Please keep an eye on this thread for further updates.

Sorry for the interruption to your spaceship enjoyment!

- F

UPDATE:

23:46 UTC - WE ARE CURRENTLY INVESTIGATING SEVERAL ISSUES WITH TQ


CCP Falcon || Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Swidgen
Swidgen
Republic University
Minmatar Republic



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Posted - 2015.02.23 23:51:15 - [2] - Quote

It's more than just the launcher. I don't use the launcher (except to download patches) and I have zero connectivity to the server right now from FL.
Kromarius
Kromarius
Order of the Shadow
The Revenant Order



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Posted - 2015.02.23 23:57:06 - [3] - Quote

Unable to connect via launcher or .exe file in central IL
Bobby Maroon
Bobby Maroon
Republic Military School
Minmatar Republic



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Posted - 2015.02.24 00:05:18 - [4] - Quote

I'm a steam user and totally dead in the water. I am unable to locate any .exe file in a correlating bin folder. I've tried every recommended fix with no luck.
Master Apollyon
Master Apollyon
BLACK REGIMENT



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Posted - 2015.02.24 00:22:20 - [5] - Quote

Same. Tried everything and cant login... somewhere in GMT Big smile
Zamory
Zamory
Alpha Centauri Corp



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Posted - 2015.02.24 00:29:04 - [6] - Quote

I played EVE Online perfectly fine just a few hours ago, and now when i try open the launcher, it says "Offline Mode" ? I can't play. It's the same for both SISI & TQ Launchers, how can this be fixed ? And why does this issue occur ?
Saisin
Saisin
State War Academy
Caldari State



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Posted - 2015.02.24 00:34:33 - [7] - Quote

I had a weird occurrence here, dunno if it is linked or not..

Two of my four accounts on the same computer disconnected earlier..
I was expecting the other two to go out but they did not..

I was able to reconnect the other two in the next minutes without a problem, and at the moment all four accounts are online.

"surrender your ego, be free". innuendo.

solo? There is a new hope...

insaneopath Crazy
insaneopath Crazy
The 7th Retribution



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Posted - 2015.02.24 00:43:06 - [8] - Quote

same as above

I played EVE Online perfectly fine just a few hours ago, and now when i try open the launcher, it says "Offline Mode" ?

was going to re install but found the twitter post the launcher was down

if it is not fixed.....wait longer I guess
Jak Savage
Jak Savage
The Savage Foundation



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Posted - 2015.02.24 00:43:36 - [9] - Quote

Launcher not working here also.
was able to log in by going to the main eve folder, (C:\Program Files (x86)\CCP\EVE\bin) and logging in using the .exe file there (exefile.exe) has the eve logo on the icon.
do not use the (eve.exe) in the main eve folder, that is the launcher.
hope this helps some get in game.
Turrann Dallocort
Turrann Dallocort
Forging Industries
Silent Infinity



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Posted - 2015.02.24 00:50:39 - [10] - Quote

It isn't working for me as well. Sad
Lisa Lies
Lisa Lies
Science and Trade Institute
Caldari State



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Posted - 2015.02.24 00:51:19 - [11] - Quote

Ya even using the EXEfile. I get a nice error with the virus pinging me. (Like Brave when they loss a system)

Then I go to log in and get
Server: Tranquility
Unable to connect to 87.237.38.200 on port 26000
Zamory
Zamory
Alpha Centauri Corp



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Posted - 2015.02.24 00:53:56 - [12] - Quote

Yeah, i've also tried uninstalling the game & reinstalling it when it happened last time (about 3 weeks ago), but the problem was still there :/ It was fixed 1-2 days later after a patch
CCP Falcon
CCP Falcon





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Posted - 2015.02.24 00:59:35 - [13] - Quote

Hey guys,

Sorry for the interruption to your game time, our operations team are working to resolve this as fast as they can.

<3

CCP Falcon || Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Fleet Admiral Ocampo
Fleet Admiral Ocampo
Quad Technologies



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Posted - 2015.02.24 01:07:11 - [14] - Quote

still no conectivity from Mexico.

sometimes it let me connect. if u connect without launcher. but the launcher shows. SERVER OFFLINE all the time






200 mbps simetrical dsl.
so dont tell me is my "LOW" speed. i got tired of that.



Zamory
Zamory
Alpha Centauri Corp



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Posted - 2015.02.24 01:09:08 - [15] - Quote

CCP Falcon wrote:
Hey guys,

Sorry for the interruption to your game time, our operations team are working to resolve this as fast as they can.

<3


Perfect !! c:
William Weatherwax
William Weatherwax
Signal Cartel
EvE-Scout Enclave



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Posted - 2015.02.24 01:12:37 - [16] - Quote

I can't connect from San Diego. Launcher is either in offline mode or doesn't react at all. I would love to blame ATT but everything else seems to work fine.
Zamory
Zamory
Alpha Centauri Corp



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Posted - 2015.02.24 01:15:06 - [17] - Quote

When i DO bypass the "OFFLINE MODE" message, i get the "Remote info-file could not be fetched" & it doesn't update the launcher, But i can see that it's Online & how many players are playing
Smitty Uitra
Smitty Uitra
Lords.Of.Midnight
The Devil's Warrior Alliance



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Posted - 2015.02.24 01:15:27 - [18] - Quote

I haven't been able to log on for over an hour. Is there a window of time when it might be back up? And maybe some free sp for the people that can't log in?
GeeShizzle MacCloud
GeeShizzle MacCloud



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Posted - 2015.02.24 01:18:15 - [19] - Quote

ty CCP Falcon and the rest of the Operations team for working some serious overtime to resolve these! <3
coolrunnin
coolrunnin
Griefer-B-Gone
Northern Associates.



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Posted - 2015.02.24 01:19:19 - [20] - Quote

Still down for me. You guys need to feed the servers sometime.
FT Diomedes
FT Diomedes
The Graduates
Forged of Fire



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Posted - 2015.02.24 01:19:35 - [21] - Quote

Thank you for looking into this... I keep getting an error when I try to file a support petition for it.

The Greatest Ship Ever. Credit to Shahfluffers.

Dominic Erata
Dominic Erata
Submarine Games



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Posted - 2015.02.24 01:27:46 - [22] - Quote

Still not able to connect through the launcher or the client through the exefile. Both give connectivity errors (can't connect, no response, etc).

On Comcast in Michigan.
Turrann Dallocort
Turrann Dallocort
Forging Industries
Silent Infinity



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Posted - 2015.02.24 01:30:49 - [23] - Quote

Dear Mr Falcon,

My name is Turrann. I thank you for looking into this matter and hope that you are able to resolve it quickly. While we are waiting, can we talk about my pink and purple hulk with sparkles? I have been waiting now for over two years for this to be delivered and it still has not been contracted to me. Any system would be fine. My original request was pink and purple with sparkles that shoots glitter out the back as I dash across the sky. If the glitter is the hangup, we can just skip that part for now. The pink and purple part is the most important part.

Also, has anyone spoken to you about tag tax? I don't seem to have you down as having ever paid one. Turrann's tag tax is very important. Please feel free to contract your tags at any station and I can send someone to collect (example, the Sansha tags the evil rats drop when you kill them).

Again, thank you for looking into the problems that are keeping me from being able to log in. It has been a little frustrating as I did have great plans for the night but I hope that we can turn this frown upside down and use this time to talk about tag tax and pink and purple hulks with sparkles.

Thank you very much!
Turrann Dallocort


Lord Vaari for CSM
insaneopath Crazy
insaneopath Crazy
The 7th Retribution



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Posted - 2015.02.24 01:38:18 - [24] - Quote

anyone that is willing to try to fix the problem at this time is ok in my book

some games have crappy support but it seems this game is on it like blue bonnet

way to go team to get the server back up

thanks for all that you do for us
CCP Falcon
CCP Falcon





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Posted - 2015.02.24 01:39:52 - [25] - Quote

Guess I'm gonna need more hot chocolate and Haribos!

Big smile

Our operations team are still looking to resolve the issues that are causing login problems for players.

Once again, apologies for the issues, we're working as fast as we can to get them resolved.

._.

CCP Falcon || Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Clara Xavier
Clara Xavier
Space Gremlins



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Posted - 2015.02.24 01:44:39 - [26] - Quote

CCP Falcon wrote:
Guess I'm gonna need more hot chocolate and Haribos!

Big smile

Our operations team are still looking to resolve the issues that are causing login problems for players.

Once again, apologies for the issues, we're working as fast as we can to get them resolved.

._.


I'll settle for an update on personal ship hangars in a POS while we wait ...
CCP Falcon
CCP Falcon





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Posted - 2015.02.24 01:45:05 - [27] - Quote

Gotta keep poasting while we work on this...


CCP Falcon || Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

AngryHoboe
AngryHoboe
GoonWaffe
Goonswarm Federation



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Posted - 2015.02.24 01:47:45 - [28] - Quote

Ive had no luck with the launcher.

I ran a repair (to make sure everything was patched), then ran the exefile.exe file in the /bin directory. Runs about 50% of the time.
Clara Xavier
Clara Xavier
Space Gremlins



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Posted - 2015.02.24 01:48:08 - [29] - Quote

The Internet Is Down
insaneopath Crazy
insaneopath Crazy
The 7th Retribution



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Posted - 2015.02.24 01:50:47 - [30] - Quote

CCP Falcon wrote:
Gotta keep poasting while we work on this...

[img]https://i.imgur.com/T1z6CcQ.gif[/img]









FIRE FIRE O MY OK PEOPLE THERE ARE CAPSULEERS INSIDE IT IS NOW GETTING REAL
Paranoid Loyd
Paranoid Loyd



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Posted - 2015.02.24 01:51:11 - [31] - Quote

CCP Falcon wrote:
Gotta keep poasting while we work on this...
Did you try turning it off and then back on again? Lol

"Gankers are just other players, not supernatural monsters who will get you if you don't follow some arbitrary superstition. Haul responsibly and without irrational fear." Masao Kurata

Fix the Prospect!!!

Corwin Valour
Corwin Valour
Private Merc Mission Runners



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Posted - 2015.02.24 01:51:37 - [32] - Quote

8:50pm EST, still down.

On a side note, I love that gif the dev posted. LOL
Ned Thomas
Ned Thomas
Sebiestor Tribe
Minmatar Republic



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Posted - 2015.02.24 01:54:04 - [33] - Quote

Paranoid Loyd wrote:
CCP Falcon wrote:
Gotta keep poasting while we work on this...
Did you try turning it off and then back on again? Lol


Is it plugged in?

Vote Sabriz!

Alexandere de'Arundel
Alexandere de'Arundel
Templum Illuminatum



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Posted - 2015.02.24 01:54:54 - [34] - Quote

Unable to connect from Texas.
Tom Strongman
Tom Strongman
Deep Core Mining Inc.
Caldari State



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Posted - 2015.02.24 01:55:18 - [35] - Quote

I won't be able to play for a week as result of this, is it possible that you guys reimburse me that 1 week of lost time?
Gavascon
Gavascon
need more power inc.
Murder By Numbers Alliance



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Posted - 2015.02.24 01:56:52 - [36] - Quote

also having launcher issues. received this message:

Remote Info-file could not be fetched.
http://client.eveonline.com/patches/premium_patchinfoTQ_inc.txt
Please check your internet-connection.
If the problem persists, please contact Customer Support by filing a petition.

however, i was able to log into game as follows:
for mac users:

open finder
click on "applications"
highlight "eve online" double tap and then select "show package contents"
open the resources library
then click on the eve online icon (with the 14.36 gb file).

that should load the old log in screen.
Tom Strongman
Tom Strongman
Deep Core Mining Inc.
Caldari State



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Posted - 2015.02.24 02:00:27 - [37] - Quote

Gavascon wrote:
also having launcher issues. received this message:

Remote Info-file could not be fetched.
http://client.eveonline.com/patches/premium_patchinfoTQ_inc.txt
Please check your internet-connection.
If the problem persists, please contact Customer Support by filing a petition.

however, i was able to log into game as follows:
for mac users:

open finder
click on "applications"
highlight "eve online" double tap and then select "show package contents"
open the resources library
then click on the eve online icon (with the 14.36 gb file).

that should load the old log in screen.




I opened Eve.exe and worked too. Thanks.
Grierson Kain
Grierson Kain
N00bFleeT



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Posted - 2015.02.24 02:05:01 - [38] - Quote

I completely freaked I'm ashamed to say. A couple of billion ISK stranded in space with an unknown connection issue Shocked

I got a nice reply from GM Akilian stating that my ship 'appears to be intact' and that they are aware of the issue and are looking into it.

Obviously I don't like the fact something has happened but I'm more than happy that they're doing something about it in a timely fashion.

In training since January 2007...

GeeShizzle MacCloud
GeeShizzle MacCloud



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Posted - 2015.02.24 02:08:34 - [39] - Quote

CCP Falcon wrote:
Gotta keep poasting while we work on this...

[img]https://i.imgur.com/T1z6CcQ.gif[/img]


heh! Quite possibly the best dev support gif ive ever seen!

well played sir!
Sibyyl
Sibyyl
Gallente Federation



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Posted - 2015.02.24 02:09:55 - [40] - Quote

I am not having launcher problems, but I am happy to see CCP overcommunicate on this.

Good job, Mr. Falcon and I hope you find a speedy resolution.

We're flying high, we're watching the world pass us by

CCP Falcon
CCP Falcon





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Posted - 2015.02.24 02:10:49 - [41] - Quote



Moar coffee needed... Cool

CCP Falcon || Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Alden Altwise
Alden Altwise
The Spotted Slimy Fever



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Posted - 2015.02.24 02:11:54 - [42] - Quote

It is possible to bypass the EVE Launcher. This is accomplished by navigating to the EVE Client application, and starting it.

On Windows the EVE Client application can be found at \CCP\EVE\bin\exefile.exe

On Mac OS X the EVE Client application can be found at Contents/Resources/Eve Online.app inside the primary EVE Online
application.

On Mac OS X you can run the client (cider) directly by running /Applications/EVE Online.app/Contents/Resources/EVE Online.app/Contents/MacOS/cider

NOTE: this is not a supported use case, and is only to be used in extreme circumstances.
Clara Xavier
Clara Xavier
Space Gremlins



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Posted - 2015.02.24 02:13:35 - [43] - Quote

Ned Thomas wrote:
Paranoid Loyd wrote:
CCP Falcon wrote:
Gotta keep poasting while we work on this...
Did you try turning it off and then back on again? Lol


Is it plugged in?

EDIT: For the record, unable to use launcher but managed to get in with the bin .exe file.


Good call. I can launch the game from bin\exefile.exe knowing this I will only have to use the launcher to update the game. The bitter vet in me hates that thing. The drop-down box has a weird zoom effect that messes with my OCD and seems to cause problems like this one here.
Dai Shi Okaski
Dai Shi Okaski
School of Applied Knowledge
Caldari State



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Posted - 2015.02.24 02:14:54 - [44] - Quote

I was playing when it went down. Said something about being removed from socket. Then nothing. Launcher was giving the offline mode only. Then nothing but a white box. I have tried the repair tool and it doesnt work. Uninstalled and downloaded the client again with all the same results
Kaely Tanniss
Kaely Tanniss
Lords.Of.Midnight
The Devil's Warrior Alliance



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Posted - 2015.02.24 02:20:03 - [45] - Quote

Forgot to feed the hamsters again huh.....Lol

If I had a nickel for every time someone said women don't play eve, I'd have a bag of nickels to whack the next person who said it..

ficr
ficr
Republic University
Minmatar Republic



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Posted - 2015.02.24 02:21:04 - [46] - Quote

Same issue as everyone else.
Can't log on.
Can't repair.
CCP Falcon
CCP Falcon





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Posted - 2015.02.24 02:21:38 - [47] - Quote

Kaely Tanniss wrote:
Forgot to feed the hamsters again huh.....Lol



CCP Falcon || Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Alden Altwise
Alden Altwise
The Spotted Slimy Fever



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Posted - 2015.02.24 02:22:20 - [48] - Quote

Navigate to this this file on your computer: \CCP\EVE\bin\exefile.exe
double click and open. Worked for me after 20 fails on launcher.
Sarra Conley
Sarra Conley
University of Caille
Gallente Federation



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Posted - 2015.02.24 02:23:57 - [49] - Quote

Alden Altwise wrote:
Navigate to this this file on your computer: \CCP\EVE\bin\exefile.exe
double click and open. Worked for me after 20 fails on launcher.



Confirmed for me also. California on comcast, exefile.exe worked fine.
Leland Gault
Leland Gault
Science and Trade Institute
Caldari State



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Posted - 2015.02.24 02:25:26 - [50] - Quote

Able to log in 2 different clients with launcher Northern Wisconsin, USA.
Account management site seems to be the only thing I can't access.
Kaely Tanniss
Kaely Tanniss
Lords.Of.Midnight
The Devil's Warrior Alliance



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Posted - 2015.02.24 02:28:41 - [51] - Quote

Alden Altwise wrote:
Navigate to this this file on your computer: \CCP\EVE\bin\exefile.exe
double click and open. Worked for me after 20 fails on launcher.


It was the first thing I tried..unfortunately it didn't work either. Sad

If I had a nickel for every time someone said women don't play eve, I'd have a bag of nickels to whack the next person who said it..

Zheng'Yi Sao
Zheng'Yi Sao
DIRTY MONEY INC.
Silent Infinity



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Posted - 2015.02.24 02:31:13 - [52] - Quote

(Looks at tower fuel)

I, like others, am also down.

I get a variety of responses from the launcher. Sometimes, I get a straight Offline Mode response. Other times, I get a white frame, followed by some sort of missing file report; as if it is looking for some sort of online manifest file. These two instances are the predominate responses.


"It's funny the things you people think are mandatory for us, as if we don't do what we do because it's a hilarious good time in a space video game." - Johnny Marzetti

Alden Altwise
Alden Altwise
The Spotted Slimy Fever



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Posted - 2015.02.24 02:31:43 - [53] - Quote

Kaely Tanniss wrote:
Alden Altwise wrote:
Navigate to this this file on your computer: \CCP\EVE\bin\exefile.exe
double click and open. Worked for me after 20 fails on launcher.


It was the first thing I tried..unfortunately it didn't work either. Sad



Eve.exe does not work. Make sure it is exefile.exe
Grierson Kain
Grierson Kain
N00bFleeT



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Posted - 2015.02.24 02:35:20 - [54] - Quote

Alden Altwise wrote:
Kaely Tanniss wrote:
Alden Altwise wrote:
Navigate to this this file on your computer: \CCP\EVE\bin\exefile.exe
double click and open. Worked for me after 20 fails on launcher.


It was the first thing I tried..unfortunately it didn't work either. Sad



Eve.exe does not work. Make sure it is exefile.exe


This is working for me, online and ship intact. Yay!!

In training since January 2007...

Kaely Tanniss
Kaely Tanniss
Lords.Of.Midnight
The Devil's Warrior Alliance



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Posted - 2015.02.24 02:36:14 - [55] - Quote

Alden Altwise wrote:
Kaely Tanniss wrote:
Alden Altwise wrote:
Navigate to this this file on your computer: \CCP\EVE\bin\exefile.exe
double click and open. Worked for me after 20 fails on launcher.


It was the first thing I tried..unfortunately it didn't work either. Sad



Eve.exe does not work. Make sure it is exefile.exe


yes, I know Smile

If I had a nickel for every time someone said women don't play eve, I'd have a bag of nickels to whack the next person who said it..

Dradis Aulmais
Dradis Aulmais
RW Vindicator Connection
Phoebe Freeport Republic



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Posted - 2015.02.24 02:49:43 - [56] - Quote

Maybe the server should go vip some can get on some can't unfair advantage?

CSM 10: Mike Azariah, Sugar Kyle, Chance Ravinne, Jenshae chrioptera

Do No Vote For: Tora Bushido, Bobmon

insaneopath Crazy
insaneopath Crazy
The 7th Retribution



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Posted - 2015.02.24 02:51:53 - [57] - Quote

say a payer for the dev. that there hands will be swift to plug the main frame back in asap

I connected for about 10 min through the back door links...(all of them) and then it just looses connection and are not able to work again

like I said thanks all that you do for us
Reno Anneti
Reno Anneti
Brave Newbies Inc.
Brave Collective



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Posted - 2015.02.24 03:03:41 - [58] - Quote

How do you log in if you have a steam account when the client is in offline mode. I can't use the exefile.exe since I don't know what my username is. Any thoughts?
ergherhdfgh
ergherhdfgh
Imperial Academy
Amarr Empire



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Posted - 2015.02.24 03:07:28 - [59] - Quote

Listen there is only so much **** a man can watch. when will the servers be back up?
CCP Falcon
CCP Falcon





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Posted - 2015.02.24 03:09:20 - [60] - Quote



Suspicious.... Shocked

CCP Falcon || Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Matt Armada
Matt Armada
Post Apocalyptic Convenience Store



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Posted - 2015.02.24 03:18:41 - [61] - Quote

Well my status checker said things were working, but trying to use the launcher just made it freeze...

You need to get those cats out of the server room. They're clearly doing more harm then good...possibly even eating the server hamsters!
GM Akilian
GM Akilian
Game Masters
C C P Alliance



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Posted - 2015.02.24 03:18:52 - [62] - Quote

Reno Anneti wrote:
How do you log in if you have a steam account when the client is in offline mode. I can't use the exefile.exe since I don't know what my username is. Any thoughts?


Unfortunately because your EVE account is a Steam Linked account you can only login through your Steam account. This means that you will unfortunately have to wait until we have this issue resolved. We are sorry for the inconvenience.
Xylella Fastidiosa
Xylella Fastidiosa
Paragon Trust
The Bastion



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Posted - 2015.02.24 03:21:07 - [63] - Quote

Just came back for me. Shocked
ISD Dorrim Barstorlode
ISD Dorrim Barstorlode
ISD Community Communications Liaisons



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Posted - 2015.02.24 03:21:09 - [64] - Quote

removed a troll post.

ISD Dorrim Barstorlode

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

Exotic Matters
Exotic Matters
Fried Liver Attack



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Posted - 2015.02.24 03:27:04 - [65] - Quote

I am having the same issue with the same varied behavior from launcher (offline mode, white box, etc...) I also tried to start game from \CCP\EVE\bin\exefile.exe and get a connection failed message. This same behavior is duplicated on two different computers. I tried repair, it give an error message. I tried reinstallling the launcher without resolving the problem.
CCP Falcon
CCP Falcon





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Posted - 2015.02.24 03:30:33 - [66] - Quote

It would appear that we've pinpointed the issue with one of our providers, and have resolved the problem.

Your launchers may need a little time to recover, and may need their cache clearing for connectivity to be restored.

To clear your cache, start the launcher and click the little "settings" gear in the top right. Select the "cache" tab and clear it using the buttons within that tab.

Apologies for the issues with connectivity tonight, the issie should now be resolved.

<3

CCP Falcon || Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

CCP Falcon
CCP Falcon





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Posted - 2015.02.24 03:34:07 - [67] - Quote


CCP Falcon || Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Alexandere de'Arundel
Alexandere de'Arundel
Templum Illuminatum



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Posted - 2015.02.24 03:36:11 - [68] - Quote

Still can't connect.
William Weatherwax
William Weatherwax
Signal Cartel
EvE-Scout Enclave



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Posted - 2015.02.24 03:37:35 - [69] - Quote

I don't even see the settings gear.
Rootos Heleneto
Rootos Heleneto
rock shot industries
Fortis Et Certus



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Posted - 2015.02.24 03:38:40 - [70] - Quote

William Weatherwax wrote:
I don't even see the settings gear.

same here, still can't connect, too
Exotic Matters
Exotic Matters
Fried Liver Attack



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Posted - 2015.02.24 03:39:03 - [71] - Quote

Game is now working, ty
Des Octavis
Des Octavis
R3PC0N Tech. Industries



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Posted - 2015.02.24 03:39:30 - [72] - Quote

Hmm, I'm also still not able to get the launcher to work. It seemed to work for a sec, the launcher was loading and not just completely blank or giving me errors. Only after I tried switching to my second account that the problem occured again..
savalania
savalania
Gallente Federation



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Posted - 2015.02.24 03:39:43 - [73] - Quote

Clearing the cache did it for me.

thanks
Demous Darkstar
Demous Darkstar
Darkstar Caldari Research inc



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Posted - 2015.02.24 03:42:09 - [74] - Quote

Game is up and running after clearing the cache. Thank you Falcon!

I'm torn between petting my cat after she keeps head butting me for pets or playing Eve.

..Lets try both with a cat in my lap Big smile
call mebtch
call mebtch
Empire of the Forsaken
New Eden Brewing Co.



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Posted - 2015.02.24 03:42:49 - [75] - Quote

i cant log in what do i need to do
not by the launcher or the bin file
Matt Armada
Matt Armada
Post Apocalyptic Convenience Store



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Posted - 2015.02.24 03:43:07 - [76] - Quote

Up and running without the cache clearing. Anyone still having issues, give it a bit..it's coming back.
Bloody Slave
Bloody Slave
Republic Military School
Minmatar Republic



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Posted - 2015.02.24 03:44:31 - [77] - Quote

Random disconnections with 1 of 3 accounts in the last 15 minutes, happened 3 times. It's weird since the other clients don't disconnect...

Hope you guys solve this ASAP.


If your balls are hurt and bleeding don't sit in a pool full of piranhas (note to myself: don't complain in GD)

GM Akilian
GM Akilian
Game Masters
C C P Alliance



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Posted - 2015.02.24 03:45:36 - [78] - Quote

For those that are still unable to connect please try the following.

1. Delete the Launcher folder which can be found in your EVE Online client folder.
2. Download the launcher installer from the following URL:

http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_859950.exe

3. Once downloaded can you run the .exe file and direct the launcher to your client installation when prompted.
4. Once the launcher installation is complete can you start the launcher using the 'EVE Online Launcher' link which can be found in your clients folder.
Turrann Dallocort
Turrann Dallocort
Forging Industries
Silent Infinity



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Posted - 2015.02.24 04:01:18 - [79] - Quote

Dear Mr. Falcon,

First, Thank you. I returned from the store, with the name that we will not mention, which tries to suck our very souls from us, and found that I was now able to log into the game. My night has been saved. The rocks can all now be killed. I thank you and the team working so hard to get things back online.

I would like for those that try and keep our forums drama and troll free to please take a moment to see that some of us are not trolls, some truly were locked out of the game and bringing up another topic while we had Mr. Falcon's attention, a topic we have been talking to the dear sweet sirs at CCP for over two years about, and it is quite rude to call me a troll.

And again, Mr Falcon, Thank you
Aaron Zamayid
Aaron Zamayid
Bearded BattleBears
Brave Collective



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Posted - 2015.02.24 05:01:46 - [80] - Quote

I had this problem most of the afternoon, but after a call to Verizon FiOS tech support it is now resolved.

I too ran a tracert and found that I could connect to ccp servers, and had to check this forum on my mobile device. Verizon FiOS had me reset my modem to factory default, and that fixed the problem straight away. Maybe it was a DNS issue in the router and this forced a reload? I'm not sure, but as spontaneously as it stopped working, this reset fixed the problem.

I guess if you haven't tried this, maybe give it a shot. I would back up your router settings like wifi network name/password in advance because you will have to reprogram it otherwise.

Godspeed.
Des Octavis
Des Octavis
R3PC0N Tech. Industries



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Posted - 2015.02.24 05:15:26 - [81] - Quote

Launcher seems to be working again:) Thanks Dev's
Zheng'Yi Sao
Zheng'Yi Sao
DIRTY MONEY INC.
Silent Infinity



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Posted - 2015.02.24 05:35:38 - [82] - Quote

Turrann Dallocort wrote:
Dear Mr. Falcon,

First, Thank you. I returned from the store, with the name that we will not mention, which tries to suck our very souls from us, and found that I was now able to log into the game. My night has been saved. The rocks can all now be killed. I thank you and the team working so hard to get things back online.

I would like for thank those that keep the forums free from drama for the hard work that they do. I do wish that they would look a little closer at the guidelines and see the definition of a troll CCP provides at times but I appreciate that there is a fine line to walk. Thank you again for your service.

And Mr Falcon, I really was serious about the pink and purple hulk with sparkles that shoots glitter out the back as it dashes across the sky. Now that everyone is online again, if you get a chance to look into it, you would be such a sweetheart!

And again, Mr Falcon, Thank you

Hugs and Kisses

Turrann


She really isn't kidding about the Hulk.

You also need to pay your tag tax...

"It's funny the things you people think are mandatory for us, as if we don't do what we do because it's a hilarious good time in a space video game." - Johnny Marzetti

Elena Ranning
Elena Ranning
008Bezirk322sschornsteinfeg432ermeiste0191r



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Posted - 2015.02.24 13:31:22 - [83] - Quote

There is currently 1 player in-game.

Could that be Obama?
Lelira Cirim
Lelira Cirim
The Graduates
Forged of Fire



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Posted - 2015.02.24 22:45:26 - [84] - Quote

Tom Strongman wrote:
I won't be able to play for a week as result of this, is it possible that you guys reimburse me that 1 week of lost time?

If the launcher didn't work for a week, that would be different. This is EVE, you skill up even when you're not logged in, no need to milk it for the inconvenience factor of a busy schedule.

I bet in the beginning they got a lot of "but your downtime is the only time of day I can log in to check my orders!" Roll

Do not actively tank my patience. || EVE University Wiki Team

Treyah
Treyah
Association of Commonwealth Enterprises
Nulli Secunda



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Posted - 2015.02.25 00:52:21 - [85] - Quote

Over a week and I still can't connect to EvE from Florida.
Pinging 12.122.8.16 = destination net unreachable.
Suigintou Kurotenshi
Suigintou Kurotenshi
Old Spice Syndicate
Intrepid Crossing



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Posted - 2015.02.25 04:13:12 - [86] - Quote

Since yesterday's extended maintenance, I could not log in, or could log in, but the game lags painfully with constant socket error every 15-30 minutes. Just posting to see if anyone else having the same issue lately...
KIller Wabbit
KIller Wabbit
The Scope
Gallente Federation



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Posted - 2015.02.25 06:36:21 - [87] - Quote

You guys have apparently sold a lot of Steam based clients recently. They don't have the .exe workaround that is needed so often to get around launcher issues. Are you addressing this or should we (the community) keep telling people to NEVER buy from Steam?

CCP .. always first with the wrong stuff

CSM .. CCP Shills with a vacation plan

Cruz Wolf
Cruz Wolf
Just a Flesh Wound
Scout's Armada



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Posted - 2015.02.25 13:27:27 - [88] - Quote

As a software developer I understand these things happen, but as a player I would rather you delay releases until they have been thoroughly QA'd.
Sara Soda
Sara Soda
Imperial Academy
Amarr Empire



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Posted - 2015.02.25 13:40:56 - [89] - Quote

so any ETA? I understand some things are out of your hands but your more in the loop then most of us about this...

BTW, i always wondered why you guys do not keep us updated on twitter, this is the kind of stuff it is made for and why I follow...if your not going to post there then i should just unfollow like a mad school girl!!!
xxVastorxx
xxVastorxx
24th Imperial Crusade
Amarr Empire



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Posted - 2015.02.25 13:49:17 - [90] - Quote

I cleard the cache now the launcher is updateing 0.1% every 2 mins. Shocked
Vol Arm'OOO
Vol Arm'OOO
Imperial Academy
Amarr Empire



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Posted - 2015.02.25 14:11:14 - [91] - Quote

This thread is missing the obligatory Reparations post. CCP give me my free stuff. Ships, SP whatever. Reparations now!

I don't play, I just fourm warrior.

Armagadon
Armagadon
Caldari Provisions
Caldari State



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Posted - 2015.02.25 14:15:30 - [92] - Quote

Free shuttle for everyone. Idea
xxVastorxx
xxVastorxx
24th Imperial Crusade
Amarr Empire



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Posted - 2015.02.25 14:16:17 - [93] - Quote

http://imgur.com/AS7yOK9 what CCP falcon was actually doing Lol
JFKen Imperia
JFKen Imperia
Exploration Frontier inc
Brave Collective



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Posted - 2015.02.25 14:19:55 - [94] - Quote

Armagadon wrote:
Free shuttle for everyone. Idea



yeah ! and a unit of trita Lol
Armagadon
Armagadon
Caldari Provisions
Caldari State



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Posted - 2015.02.25 14:20:56 - [95] - Quote

xxVastorxx wrote:
http://imgur.com/AS7yOK9 what CCP falcon was actually doing Lol




nan is doing that
xxVastorxx
xxVastorxx
24th Imperial Crusade
Amarr Empire



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Posted - 2015.02.25 14:39:37 - [96] - Quote

after clearing cache if launcher doesnt work how long should it take before i sorts itself back out. 3 hours 30 mins of DT for most of us who cant get on.
xxVastorxx
xxVastorxx
24th Imperial Crusade
Amarr Empire



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Posted - 2015.02.25 14:42:16 - [97] - Quote

this will be most of us waiting for launcher to come back up http://imgur.com/7ZQvdMD
Kiandoshia
Kiandoshia
Applied Anarchy
SpaceMonkey's Alliance



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Posted - 2015.02.25 14:42:32 - [98] - Quote

I tried to log in and saw that it didn't work and then I checked the time and the updates and for a moment I thought it was 2007.
I'm feeling nostalgic now. Can we turn the server off for 24 hours next? :D
Drunein
Drunein
Lockheed Nighthawk



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Posted - 2015.02.25 14:43:08 - [99] - Quote

So the servers are up, but no one can actually connect to it.. is that right?
Scath Bererund
Scath Bererund
Heuristic Industrial And Development



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Posted - 2015.02.25 14:45:00 - [100] - Quote

Drunein wrote:
So the servers are up, but no one can actually connect to it.. is that right?


still showing offline for me...


i may have to go "outside"
xxVastorxx
xxVastorxx
24th Imperial Crusade
Amarr Empire



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Posted - 2015.02.25 14:45:31 - [101] - Quote

Drunein wrote:
So the servers are up, but no one can actually connect to it.. is that right?


pretty much
Celise Katelo
Celise Katelo
State War Academy
Caldari State



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Posted - 2015.02.25 14:54:13 - [102] - Quote

The exefile to launch EVE is still available to Steam clients. Mine is in the Folder named "Bin"

Location:

Drive C:
Program Files (x86)
Steam - File folder
SteamApps - File folder
Common - File folder
EVE online - File folder
bin - File folder
exefile - Application P

I'm using Windows 8.1 (64-bit)

EVEBoard ...Just over 18million skill points, each skill was chosen for a reason. I closed my eyes & clicked another skill to train... "BINGO...!!!" ... "This time i got something usefull"

Gregor Parud
Gregor Parud
Ordo Ardish



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Posted - 2015.02.25 15:01:05 - [103] - Quote

Well, I took two showers, talked to some family and even went outside for a bit: the fresh air hit me hard and my pale skin just couldn't cope with the sun's burning rays on this cold rainy day. I'm done with that ****.

You had your fun, stop toying with us and get us back into the game. I have stuffs to do!

I'm old Gregor.

ISD Ezwal
ISD Ezwal
ISD Community Communications Liaisons



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Posted - 2015.02.25 15:04:17 - [104] - Quote

As there now is a new thread on a related topic, this one gets a lock.


The Rules:
17. Redundant and re-posted threads will be locked.

As a courtesy to other forum users, please search to see if there is a thread already open on the topic you wish to discuss.
If so, please place your comments there instead. Multiple threads on the same subject clutter up the forums needlessly, causing good feedback and ideas to be lost.
Please keep discussion regarding a topic to a single thread.

ISD Ezwal

Vice Admiral

Community Communication Liaisons (CCLs)

Interstellar Services Department

   
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