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HellGate fr
51
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Posted - 2016.11.17 00:56:30 -
[31] - Quote
Hello, still no answer after 23h for 14 of my accounts which emails were verified.
You said you required people to "have a verified adress" : https://puu.sh/sdFWU/4da546e004.png
Good thing I did, and still had to enter codes but I don't have access to thes accounts' mail anymore. You didn't say: make sure you are able to verify your already verified email for no reason.
I'm not mentally deficient and my password isn't qwerty123. I don't need your "security", I'm pretty sure nobody wants it.
Also last time I did a petition I had to wait for 10 days to get a response, I hope this will be faster.
vOv
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Another Posting Alt
Center for Advanced Studies Gallente Federation
189
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Posted - 2016.11.17 01:15:57 -
[32] - Quote
It's interesting that they can email us a support confirmation ticket, but not an email verification ticket, even when they're the same address. |
Sgt Harrison
Badger Badger Badger
0
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Posted - 2016.11.17 10:22:52 -
[33] - Quote
No doubt CCP falcon will reply soon like in another thread telling people not to rant as it's against the rules. Before you do that falcon, I ve had this account for over ten years and used the forums about 4 times... I am not a ranter I just can't believe the lack of support here for an issue you must have expected a multitude of tickets on. Instead of telling people off for writing in the forum get you support people to do their job or at least me access to the account I can cancel the credit card payments |
Ombey
Brutor Tribe Minmatar Republic
9
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Posted - 2016.11.17 10:52:25 -
[34] - Quote
For what it's worth, I had exactly the same issues, no verif. email received in 36 hours.
I just retried now, and bang, got my verif email in seconds. It's possible they've fixed the back end, so may be worth trying again |
Mister Red Bull
Paxus Shipyards
7
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Posted - 2016.11.17 11:11:09 -
[35] - Quote
well
17th , day 3 no access to any of may PAYING accounds , good that all those F2P can play the game ...
i just don't see the issu why they block out info@ emails , its a perfect working e-mail , its the same email as my paypall accound where i pay the game time with
and nog i feel like i'm a criminal as i got a ticket reply (yes yes a reply on my info@ email) that i have to prove it are my accounds ?
so fast recalc
my registerd email is a perfect working info@ my paypall is he same info@ email i have my login i have my pasword
but still you need proof its my accound ?
i guess its a auto respond ... try to read the problems and not get rid of us wit auto emails.
Hi,
Unfortunately, emails beginning with info@; mail@; admin@, etc. are not supported. If needed, I can change the email address on your account to re-enable access once we verify ownership. In order to do this, I need to ask a few questions that will help me to establish that you are the account owner. Please provide the information listed below, and note that it is vital that it is as accurate and detailed as possible. 1.The full name used when the account was created (Your own name). 2.The date of birth registered at account creation. (Your own date of birth). 3.The email address used when the account was registered. 4.The username of the account. 5.The names of the characters located on the account. 6.The CD-key used to create the account (If a CD-key was used). 7.The last 4 digits of the credit card used to pay for the subscription (If a credit card was used). 8.The billing address for the credit card used to pay for the subscription (If a credit card was used). Once received and verified all these details, I should be able to change the email address on your account. Best Regards,
i'm here playing from 2003 , and this is wat i get now as a good thank you
come on
fustrated , its just a mather of time my forum accound refreshes and i'm also done then on the forum |
Tarpedo
Incursionista
1505
|
Posted - 2016.11.17 12:07:53 -
[36] - Quote
I've started getting verification e-mails. Problem fixed. Hooray!
However now EVE launcher doesn't actually launch anything... |
Sin Qin
Federal Navy Academy Gallente Federation
0
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Posted - 2016.11.17 13:28:24 -
[37] - Quote
Come on I just want to buy plex to upgrade my account and I cant from 24 hours. Stuck on this Email address verification required. I have steam account and I even get the message and everything and it says Thank you for verifying your mail but it send me back to the Edit Account Information on the web every time to verify my email again.
Pls can someone help me pls. |
TomyLobo
Bros Before Holes The Devils' Rejects
157
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Posted - 2016.11.17 21:18:31 -
[38] - Quote
Older account attached to closed college email address. Taking CCP ages to confirm that it's mine after sending needed info almost 2 days ago. |
Joran Orduvium
The Northern Brotherhood
0
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Posted - 2016.11.17 23:34:05 -
[39] - Quote
My old hotmail account dos'nt exist anymore as its been over 190 days since i looked at it.How the hell do i get my alt back on CCP? |
The Ginger Sith
Attero Industries
8
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Posted - 2016.11.17 23:51:29 -
[40] - Quote
this stupid unwanted feature has also given me issues sigh why cant you just leave well enough alone CCP!! |
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Johan Marberg
Helpless Muppets PMC
18
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Posted - 2016.11.18 03:51:18 -
[41] - Quote
Well I have one of two accounts going because I could still access that email. Less so the other. But only been waiting 24 hours so hey could be worse.
I figure the poor folks doing the support tickets are massively back logged and probably are getting a really good hate on for whoever this bright idea was owned by. It'll be some clueless management type I'm betting.
Normally when they do a new patch that gets me motivated to log back in and do stuff. For some mysterious reason that is not happening with this patch. |
Another Posting Alt
Center for Advanced Studies Gallente Federation
190
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Posted - 2016.11.18 06:22:28 -
[42] - Quote
Johan Marberg wrote: It'll be some clueless management type I'm betting.
That's not the bad part. The bad part is that the responsible person has decided that they won't reverse the cause of the problem because that would be admitting they did something clueless. So paying customers have to wait while competent staff try and hack dodgy workarounds. |
Kirito Litvyak
Svea Rike Circle-Of-Two
6
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Posted - 2016.11.18 12:10:05 -
[43] - Quote
If the support didnt waste time claiming "oh its not our fault" in the first response the tickets would be answered much quicker.
As the system is setup so that you have to have a verified email to be able to log into account management, which is required to resend email verification. That is one hellofa design fault. After 30 minutes it should send a new one on an attempted login automatically. That would rid nearly all of the tickets. |
Tron Eleck
German Dynamics
0
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Posted - 2016.11.18 16:41:47 -
[44] - Quote
Anything new about the Email problem?
It-¦s great that the support can write to my mail address.
it-¦s not great that i dont get the verification email.
It-¦s not great that i cant change my email address because i need the verification email.
It-¦s great that the support send me a link to my tiket....o wait..i have to login to see it,but i need the verification email to login.
It-¦s great that i got a auto-standard mail one day later from the support....but it looks like after i answered that mail, it is now broken too. |
Misty Catchem
Federal Navy Academy Gallente Federation
0
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Posted - 2016.11.18 18:01:29 -
[45] - Quote
I love the fact that all three of my accounts share the same email. Two accounts send the verification just fine. The third wont show up. You know its bad when even the copy paste response takes 24 hours, going on another 24 hours since last gm contact now.
Never thought I would say this, but how bout a nice couple of security questions instead? Obviously we need another way into accounts other then relying on support. |
Ganthrithor
GoonWaffe Goonswarm Federation
920
|
Posted - 2016.11.19 05:26:48 -
[46] - Quote
Man it's been ******* days and I still can't get the automated system to send emails to my goddamned hotmail address. Customer service managed to send me an automatic form reply and nothing else. Locked out of half my accounts (of course the one with all my science and industry jobs on it is one of the locked ones).
This is really, really annoying. Judging by the number of screwups, it seems like it's gonna be a long time before some of us get access to our stuff. |
Ganthrithor
GoonWaffe Goonswarm Federation
920
|
Posted - 2016.11.19 05:32:43 -
[47] - Quote
Mister Red Bull wrote: Hi,
Unfortunately, emails beginning with info@; mail@; admin@, etc. are not supported. If needed, I can change the email address on your account to re-enable access once we verify ownership. In order to do this, I need to ask a few questions that will help me to establish that you are the account owner. Please provide the information listed below, and note that it is vital that it is as accurate and detailed as possible. 1.The full name used when the account was created (Your own name). 2.The date of birth registered at account creation. (Your own date of birth). 3.The email address used when the account was registered. 4.The username of the account. 5.The names of the characters located on the account. 6.The CD-key used to create the account (If a CD-key was used). 7.The last 4 digits of the credit card used to pay for the subscription (If a credit card was used). 8.The billing address for the credit card used to pay for the subscription (If a credit card was used). Once received and verified all these details, I should be able to change the email address on your account. Best Regards,
i'm here playing from 2003 , and this is wat i get now as a good thank you
come on
fustrated , its just a mather of time my forum accound refreshes and i'm also done then on the forum
What, you didn't keep your CD key from 2003? How irresponsible!
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Raymundo Ferrera
The Road Agents
0
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Posted - 2016.11.19 05:32:48 -
[48] - Quote
4 accounts I can't access because of verification I never asked for, and because my old emails are closed accounts and I cannot get verified, so I have to jump through the hoops, to pay for a game?
Really?
Security is one thing. This is ridiculous. |
Raymundo Ferrera
The Road Agents
0
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Posted - 2016.11.19 06:34:28 -
[49] - Quote
Yesterday at 23:52
I can't login to other accounts, Yazoo3 and Yazoo4, because I NO LONGER HAVE ACCESS TO THOSE EMAIL ACCOUNTS. I HAVE BEEN PLAYING AND PAYING AND BUYING PLEX FOR 8 YEARS. AND NOW I CANT ACCESS MY ACCOUNTS BECAUSE OF YOUR VERIFICATION PROCESS? I CANT EVEN TRACK MY TICKETS FOR THOSE ACCOUNTS. I CAN'T EVEN LOG INTO THE ACCOUNTS TO MANAGE MY EMAIL OR MY ACCOUNT. I CANT EVEN LOGIN TO CANCEL MY SUBSCRIPTIONS. I WILL JUMP THROUGH YOUR LITTLE OWNERSHIP HOOPS AND GET ACCESS TO MY ACCOUNTS. BUT YOU GUYS HAVE REALLY PISSED A LOT OF LONG TIME PLAYERS OFF. I EVEN UPDATED THE ACCOUNTS WITH MY NEW EMAIL A LONG TIME AGO AND THE VERIFICATION PROCESS SEND THE EMAIL TO THE ORIGINAL EMAIL. DO YOU JUST HATE YOUR CUSTOMERS OR WHAT? WE PAY FOR THIS GAME, AND OVER 8 YEARS THAT IS TON OF MONEY. I HAVE TO CONTACT YOU ON THIS ACCOUNT TO GET SOME KIND OF RESPONSE BECAUSE ONCE A TICKET IS SUBMITTED BY MY OTHER ACCOUNT I HAVE NO WAY TO TRACK IT OR HAVE A CONVERSATION. SO THIS ACCOUNT IS ..., I NEED HELP WITH ..... and .... accounts ______________________________________________________________________ Avatar GM .... Today at 00:08
Hello there,
As you may be experiencing log in issues Log In or [E-Mail Verification issues, we need to make sure youGÇÖve exhausted the following steps before we proceed:
All email sub folders, junk / spam / trash folders have been checked and no verification emails have been received there.
YouGÇÖve whitelisted the following email or added it to your contacts list: [email protected] and tried again. a. Info on how to whitelist emails can be found here: http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/
Make sure not to send the verification email multiple times. a. Each new verification email created will disable the last one. b. Each verification email is valid for 30 minutes.
If youGÇÖre getting a GÇ£Code MismatchGÇ¥ error message. a. Please wait for 30 minutes to make sure all codes are disabled. b. Request the verification to be sent once, and once only.
c. Wait for that email to arrive and apply the code to your account.
If youGÇÖre getting a GÇ£We have detected that your browser as cookies disabledGÇ¥ error message. a. This will be fixed very soon. b. To bypass this go into the Control Panel > Network and Internet > Internet Options. From there set the "Internet Zone" to Medium or lower. And hit Apply.
If none of these steps help please let me know, summarize the issue in short and we'GÇÖll be sure to assist you further.
Best Regards, .... CCP Customer Support | EVE Online | EVE Valkyrie
Today at 00:11 ________________________________________________________
DID YOU EVEN READ MY COMMENTS? |
Matthew Reddy
Blood in the Water
1
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Posted - 2016.11.19 14:24:37 -
[50] - Quote
I wonder how long before people start contacting paypal for their month sub back. 4 days now and i still cannot access 3 of my accounts. It really seems like CCP is doubling down on this decision at their customers expense. |
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Ganthrithor
GoonWaffe Goonswarm Federation
922
|
Posted - 2016.11.19 15:07:42 -
[51] - Quote
Another day, another non-response from support. Can't even track my ******* ticket because you guys can't be bothered to take ten minutes to make a flowchart before implementing new features. This is bloody ridiculous.
Why can't CCP just turn this "feature" off for a week while they sort it out? |
Landall Randou
Federal Navy Academy Gallente Federation
0
|
Posted - 2016.11.19 15:07:43 -
[52] - Quote
I didn't received the verification email so far.
3 days almost. |
Perry ThePlatypus
School of Applied Knowledge Caldari State
1
|
Posted - 2016.11.19 15:17:31 -
[53] - Quote
After a few days i finally got my main account email changed. but now when i go to log in, it says an error occured. no ******* support can help me with this and i cant log into my account anywhere. if they dont fix it within a day or 2. im gone. and ive been here for years on multiple account. i have invested thousands and they just took it all away like a bunch of dumb asses. CCP, all i can say is, you dun ****** it up |
Lothoren Amelana
Royal Amarr Institute Amarr Empire
0
|
Posted - 2016.11.19 15:31:36 -
[54] - Quote
Girlfriend got the Core starter pack for her account, it locked her out stating she hadn't complete the verification process, she completed it Tuesday, before she got the core starter pack. Day 2 of waiting for a GM to contact. |
Redwyne Vyruk
North Eastern Swat Pandemic Legion
17
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Posted - 2016.11.19 15:56:05 -
[55] - Quote
Matthew Reddy wrote:I wonder how long before people start contacting paypal for their month sub back. 4 days now and i still cannot access 3 of my accounts. It really seems like CCP is doubling down on this decision at their customers expense.
CCP declared in a dev blog that they'll reimburse our lost game time |
Ormus Ormandus
Machiavellian Empire Fidelas Constans
0
|
Posted - 2016.11.19 16:02:27 -
[56] - Quote
Raymundo Ferrera wrote:Yesterday at 23:52 I can't login to other accounts, , because I NO LONGER HAVE ACCESS TO THOSE EMAIL ACCOUNTS. I HAVE BEEN PLAYING AND PAYING AND BUYING PLEX FOR 8 YEARS. AND NOW I CANT ACCESS MY ACCOUNTS BECAUSE OF YOUR VERIFICATION PROCESS? I CANT EVEN TRACK MY TICKETS FOR THOSE ACCOUNTS. I CAN'T EVEN LOG INTO THE ACCOUNTS TO MANAGE MY EMAIL OR MY ACCOUNT. I CANT EVEN LOGIN TO CANCEL MY SUBSCRIPTIONS. I WILL JUMP THROUGH YOUR LITTLE OWNERSHIP HOOPS AND GET ACCESS TO MY ACCOUNTS. BUT YOU GUYS HAVE REALLY PISSED A LOT OF LONG TIME PLAYERS OFF. I EVEN UPDATED THE ACCOUNTS WITH MY NEW EMAIL A LONG TIME AGO AND THE VERIFICATION PROCESS SEND THE EMAIL TO THE ORIGINAL EMAIL. DO YOU JUST HATE YOUR CUSTOMERS OR WHAT? WE PAY FOR THIS GAME, AND OVER 8 YEARS THAT IS TON OF MONEY. I HAVE TO CONTACT YOU ON THIS ACCOUNT TO GET SOME KIND OF RESPONSE BECAUSE ONCE A TICKET IS SUBMITTED BY MY OTHER ACCOUNT I HAVE NO WAY TO TRACK IT OR HAVE A CONVERSATION. SO THIS ACCOUNT IS ..., I NEED HELP WITH ..... and .... accounts ______________________________________________________________________ Avatar GM .... Today at 00:08 Hello there, As you may be experiencing log in issues Log In or [E-Mail Verification issues, we need to make sure youGÇÖve exhausted the following steps before we proceed: All email sub folders, junk / spam / trash folders have been checked and no verification emails have been received there. YouGÇÖve whitelisted the following email or added it to your contacts list: [email protected] and tried again. a. Info on how to whitelist emails can be found here: http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/ Make sure not to send the verification email multiple times. a. Each new verification email created will disable the last one. b. Each verification email is valid for 30 minutes. If youGÇÖre getting a GÇ£Code MismatchGÇ¥ error message. a. Please wait for 30 minutes to make sure all codes are disabled. b. Request the verification to be sent once, and once only. c. Wait for that email to arrive and apply the code to your account. If youGÇÖre getting a GÇ£We have detected that your browser as cookies disabledGÇ¥ error message. a. This will be fixed very soon. b. To bypass this go into the Control Panel > Network and Internet > Internet Options. From there set the "Internet Zone" to Medium or lower. And hit Apply. If none of these steps help please let me know, summarize the issue in short and we'GÇÖll be sure to assist you further. Best Regards, .... CCP Customer Support | EVE Online | EVE Valkyrie Today at 00:11 ________________________________________________________ DID YOU EVEN READ MY COMMENTS?
In the same boat that you are. |
billwhizz
Center for Advanced Studies Gallente Federation
0
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Posted - 2016.11.19 16:30:08 -
[57] - Quote
Ormus Ormandus wrote:Raymundo Ferrera wrote:Yesterday at 23:52 I can't login to other accounts, , because I NO LONGER HAVE ACCESS TO THOSE EMAIL ACCOUNTS. I HAVE BEEN PLAYING AND PAYING AND BUYING PLEX FOR 8 YEARS. AND NOW I CANT ACCESS MY ACCOUNTS BECAUSE OF YOUR VERIFICATION PROCESS? I CANT EVEN TRACK MY TICKETS FOR THOSE ACCOUNTS. I CAN'T EVEN LOG INTO THE ACCOUNTS TO MANAGE MY EMAIL OR MY ACCOUNT. I CANT EVEN LOGIN TO CANCEL MY SUBSCRIPTIONS. I WILL JUMP THROUGH YOUR LITTLE OWNERSHIP HOOPS AND GET ACCESS TO MY ACCOUNTS. BUT YOU GUYS HAVE REALLY PISSED A LOT OF LONG TIME PLAYERS OFF. I EVEN UPDATED THE ACCOUNTS WITH MY NEW EMAIL A LONG TIME AGO AND THE VERIFICATION PROCESS SEND THE EMAIL TO THE ORIGINAL EMAIL. DO YOU JUST HATE YOUR CUSTOMERS OR WHAT? WE PAY FOR THIS GAME, AND OVER 8 YEARS THAT IS TON OF MONEY. I HAVE TO CONTACT YOU ON THIS ACCOUNT TO GET SOME KIND OF RESPONSE BECAUSE ONCE A TICKET IS SUBMITTED BY MY OTHER ACCOUNT I HAVE NO WAY TO TRACK IT OR HAVE A CONVERSATION. SO THIS ACCOUNT IS ..., I NEED HELP WITH ..... and .... accounts ______________________________________________________________________ Avatar GM .... Today at 00:08 Hello there, As you may be experiencing log in issues Log In or [E-Mail Verification issues, we need to make sure youGÇÖve exhausted the following steps before we proceed: All email sub folders, junk / spam / trash folders have been checked and no verification emails have been received there. YouGÇÖve whitelisted the following email or added it to your contacts list: [email protected] and tried again. a. Info on how to whitelist emails can be found here: http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/ Make sure not to send the verification email multiple times. a. Each new verification email created will disable the last one. b. Each verification email is valid for 30 minutes. If youGÇÖre getting a GÇ£Code MismatchGÇ¥ error message. a. Please wait for 30 minutes to make sure all codes are disabled. b. Request the verification to be sent once, and once only. c. Wait for that email to arrive and apply the code to your account. If youGÇÖre getting a GÇ£We have detected that your browser as cookies disabledGÇ¥ error message. a. This will be fixed very soon. b. To bypass this go into the Control Panel > Network and Internet > Internet Options. From there set the "Internet Zone" to Medium or lower. And hit Apply. If none of these steps help please let me know, summarize the issue in short and we'GÇÖll be sure to assist you further. Best Regards, .... CCP Customer Support | EVE Online | EVE Valkyrie Today at 00:11 ________________________________________________________ DID YOU EVEN READ MY COMMENTS? In the same boat that you are.
what he said ^
5 year subbed and getting angry at this f&*k up and ccps incompetence at sorting it out |
ISD Max Trix
ISD Community Communications Liaisons
537
|
Posted - 2016.11.19 17:05:02 -
[58] - Quote
Quote: 3. Ranting is prohibited.
A rant is a post that is often filled with angry and counterproductive comments. A free exchange of ideas is essential to building a strong sense of community and is helpful in development of the game and community. Rants are disruptive, and incite flaming and trolling. Please post your thoughts in a concise and clear manner while avoiding going off on rambling tangents.
10. Posting of private CCP communication is prohibited.
The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including support ticket responses and emails) received from any member of CCP staff.
17. Redundant and re-posted threads will be locked.
As a courtesy to other forum users, please search to see if there is a thread already open on the topic you wish to discuss. If so, please place your comments there instead. Multiple threads on the same subject clutter up the forums needlessly, causing good feedback and ideas to be lost. Please keep discussions regarding a topic to a single thread.
Tickets are being handled in the order they came in. GM's are working through the weekend. to help players get access to their accounts. Posting in the forums will not speed up you ticket resolution.
ISD Max Trix
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Evemails.
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