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Complete lack of respect from CCP...sad...

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Author	Thread Statistics \| Show CCP posts - 2 post(s)
Gord Ackfordham Fenscore Enterprises United Corporations Against Macros	Posted - 2007.07.11 15:08:00 - [31] Originally by: Hilabana Originally by: alexreborn Edited by: alexreborn on 11/07/2007 12:40:19 CCP has the worst customer service I have ever seen from any business. The one thing that should not be bugged - paying for the damn game - is BUGGED!!! Really really really frustrating dealing with these people. Dont even bother using credit card anymore. Just buy GTC's. I trust a third party with my information, over CCP and their bugged servers anyday. Oh nice, I cant cancel my account either!. Nice CCP. I guess next time when you decided to take money out of my credit card Ill have to cancel it and call up VISA and dispute the payment. Im so sick of this **. FIX YOUR DAMN PAYMENT/ACCOUNT, NOW. This is ******. I will not go so low as to call you a Idiot even if that is the way you sound to others but CCP payment system works great not one time have i had any problems with it ! Now i can see if some players have no real understanding of how hard it is to transfer money from one form to another but the fact is the banks are what slows things down for people. so why not cry to your banks first ? because the bank isn't at fault when you can't enter your credit card information, or when ccp inadvertently bills you because their page goofs up and neglects to give you a "cancel" button. --gordo
Aslan Faction	Posted - 2007.07.11 15:10:00 - [32] Originally by: CCP Wrangler The billing queue is a high priority petition queue. Right now there are so many billing petitions the waiting time is approximately 10 days though. Well it seems i'm about half way trou. The question is, would it not be more simple to try and figure-it out what is wrong with the account management page than to deal with a lot of petitions ? Pure and simple, if the bug/damage would get fixed, there will be no more petitions of this matter.
Gord Ackfordham Fenscore Enterprises United Corporations Against Macros	Posted - 2007.07.11 15:12:00 - [33] Originally by: Aslan Faction Originally by: CCP Wrangler The billing queue is a high priority petition queue. Right now there are so many billing petitions the waiting time is approximately 10 days though. Well it seems i'm about half way trou. The question is, would it not be more simple to try and figure-it out what is wrong with the account management page than to deal with a lot of petitions ? Pure and simple, if the bug/damage would get fixed, there will be no more petitions of this matter. according to kieron this should have been fixed already. they recently upgraded or changed servers for the billing stuff, iirc. --gordo
Fenren	Posted - 2007.07.11 15:13:00 - [34] Originally by: Aslan Faction Originally by: CCP Wrangler The billing queue is a high priority petition queue. Right now there are so many billing petitions the waiting time is approximately 10 days though. Well it seems i'm about half way trou. The question is, would it not be more simple to try and figure-it out what is wrong with the account management page than to deal with a lot of petitions ? Pure and simple, if the bug/damage would get fixed, there will be no more petitions of this matter. you dont think they are working on that? I would guess it is a high priority work Originally by: CCP Ginger Hello! Ships have crews, most pod controlled frigates do not, above that they have crews of varying sizes. Hope that helps.

CCP Wrangler	Posted - 2007.07.11 15:17:00 - [35] Originally by: Gord Ackfordham Originally by: Aslan Faction Originally by: CCP Wrangler The billing queue is a high priority petition queue. Right now there are so many billing petitions the waiting time is approximately 10 days though. Well it seems i'm about half way trou. The question is, would it not be more simple to try and figure-it out what is wrong with the account management page than to deal with a lot of petitions ? Pure and simple, if the bug/damage would get fixed, there will be no more petitions of this matter. according to kieron this should have been fixed already. they recently upgraded or changed servers for the billing stuff, iirc. It was fixed, we're looking into it again though, since it seems to have been unfixed somehow, or it is new problem causing the same old issue. Wrangler Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ

Callente Riveara Gallente Raddick Explorations Executive Outcomes	Posted - 2007.07.11 15:17:00 - [36] you think CCP has the worst customer service? Try Apple. "My Ipod isnt working right. Ive looked on the website, the Apple Forums, everywhere, and I cant find any information that fixes it" "What is the serial Number sir" "blah blah blah serial number" "ohhh our records show that you didnt buy the extended warrenty" "My Ipod is 7 months old" "Yes sir, you need the warrenty. In order for this conversation to continue, You will need to pay 250$. Do you have any questions?" "Yes, when does the microsoft zune come out?"
Naim Mee	Posted - 2007.07.11 15:22:00 - [37] Originally by: Callente Riveara you think CCP has the worst customer service? Try Apple. "My Ipod isnt working right. Ive looked on the website, the Apple Forums, everywhere, and I cant find any information that fixes it" "What is the serial Number sir" "blah blah blah serial number" "ohhh our records show that you didnt buy the extended warrenty" "My Ipod is 7 months old" "Yes sir, you need the warrenty. In order for this conversation to continue, You will need to pay 250$. Do you have any questions?" "Yes, when does the microsoft zune come out?" But i don't want to leave CCP. I hope to keep giving them my money for years and years as Eve evolves. You can't make me leave. !!
Hilabana Minmatar Sebiestor tribe	Posted - 2007.07.11 15:22:00 - [38] ever think about paying 2 to 3 months ahead so as not to have any real problems? or are you just not that smart? and i have work with other online orders that has taken up to 19 to 20 days for billing shipments to get a RMA number. and your crying about only 10 days. lol try living in the real world.
Lady Natacha Minmatar Water and Power	Posted - 2007.07.11 15:26:00 - [39] Originally by: Naim Mee Originally by: CCP Wrangler The billing queue is a high priority petition queue. Right now there are so many billing petitions the waiting time is approximately 10 days though. That in itself should be a huge red flag for management that there is a serious problem with the companies customer service. No company in its right mind has a 10 day wait to resolve billing issues. Hard for management to make it a priority when they are on holiday. However, you probably will see a news item soon apologizing for any inconvenience.
Callente Riveara Gallente Raddick Explorations Executive Outcomes	Posted - 2007.07.11 15:29:00 - [40] Originally by: Hilabana ever think about paying 2 to 3 months ahead so as not to have any real problems? or are you just not that smart? Ever think that perhaps some people cant afford to drop 100+ dollars at a time? Or are you just not that smart?
Trak Cranker Serenity Inc	Posted - 2007.07.11 15:31:00 - [41] Originally by: Fenren you dont think they are working on that? I would guess it is a high priority work Problem is perhaps communication on the matter. Tried quite many times yesterday to reactivate my account and it kept coming up with an error. I petitioned it - and found a thread in the Known Issues forum that showed that I was not alone in this - and posted there too. This morning my reactivation went fint though, when I tried again. So I closed my petition and wrote in the the thread that the problems appeared to have been solved. Didn't see any CCP response on the matter though. So my guess is that there has been quite a few petitions created and not cancelled - that are now adding to a backlog and will take time to determine to have been solved. A response from from CCP in that thread or threads like it - or a message in the billing page that they were aware of a problem and that comments to that effect should be limited to this or that thread - could probably have created communication that would alleviate the worst antagonism and have been a venue where CCP could ask people to cancel their petitions if and when solved. In the specific case the problem seem to have surfaced sometime later last night, european time, where there prob is not much staff to realise or act on the problem though, so I will not use that as a prime example - but just a recognition that people are being heard will go a long way in gaining goodwill in such a situation. When people can't play their accounts or have problems with wrong/unwanted billing, a silent wall is gasoline on the fire.
Hilabana Minmatar Sebiestor tribe	Posted - 2007.07.11 15:33:00 - [42] Originally by: Callente Riveara Originally by: Hilabana ever think about paying 2 to 3 months ahead so as not to have any real problems? or are you just not that smart? Ever think that perhaps some people cant afford to drop 100+ dollars at a time? Or are you just not that smart? If you can not afford to pay to play why are you trying ? It takes the same amount of cash if not more to play for less then a year then to pay for a year at a time. you must be crap in eve if you do not know about money by now lol
Callente Riveara Gallente Raddick Explorations Executive Outcomes	Posted - 2007.07.11 15:36:00 - [43] Originally by: Hilabana Originally by: Callente Riveara Originally by: Hilabana ever think about paying 2 to 3 months ahead so as not to have any real problems? or are you just not that smart? Ever think that perhaps some people cant afford to drop 100+ dollars at a time? Or are you just not that smart? If you can not afford to pay to play why are you trying ? It takes the same amount of cash if not more to play for less then a year then to pay for a year at a time. you must be crap in eve if you do not know about money by now lol I am completely aware that it takes more money to pay by the month then to drop...what is it, 131 dollars for the entire year. I, like im sure many others, can not afford to drop 131 dollars at one time. You must be crap in life if you dont realize that there are some people who dont have money sitting around to play a video game
Tokyo Vigilante Amarr	Posted - 2007.07.11 15:40:00 - [44] Edited by: Tokyo Vigilante on 11/07/2007 15:40:39 Originally by: Hilabana Originally by: Callente Riveara Originally by: Hilabana ever think about paying 2 to 3 months ahead so as not to have any real problems? or are you just not that smart? Ever think that perhaps some people cant afford to drop 100+ dollars at a time? Or are you just not that smart? If you can not afford to pay to play why are you trying ? It takes the same amount of cash if not more to play for less then a year then to pay for a year at a time. you must be crap in eve if you do not know about money by now lol idiot flamers like you make me sad. Some people, including myself, cannot afford paying over 100+ in one shot for a yearly subscription, so flaming those who pay month by month and have a problem with their subscription is beyond moronic.
Hilabana Minmatar Sebiestor tribe	Posted - 2007.07.11 15:45:00 - [45] Lets look at it this way you say you do not have the money to pay $100 at one time but you can pay $200 in time wow thats real smart of you there. ever hear of saving up the $100 you need in lets just say over time ? try putting the money in a bank and let it make a little money first. call it your game account.
Callente Riveara Gallente Raddick Explorations Executive Outcomes	Posted - 2007.07.11 15:48:00 - [46] Originally by: Hilabana Lets look at it this way you say you do not have the money to pay $100 at one time but you can pay $200 in time wow thats real smart of you there. ever hear of saving up the $100 you need in lets just say over time ? try putting the money in a bank and let it make a little money first. call it your game account. your a moron. End of story.
Hilabana Minmatar Sebiestor tribe	Posted - 2007.07.11 15:55:00 - [47] Originally by: Callente Riveara Originally by: Hilabana Lets look at it this way you say you do not have the money to pay $100 at one time but you can pay $200 in time wow thats real smart of you there. ever hear of saving up the $100 you need in lets just say over time ? try putting the money in a bank and let it make a little money first. call it your game account. your a moron. End of story. im a moron for pointing out a fact lol and thats all you can say to help others ? sad.
Tarminic Black Flame Industries	Posted - 2007.07.11 15:58:00 - [48] Originally by: Naim Mee Originally by: Callente Riveara you think CCP has the worst customer service? Try Apple. "My Ipod isnt working right. Ive looked on the website, the Apple Forums, everywhere, and I cant find any information that fixes it" ... "Yes, when does the microsoft zune come out?" The ultimate irony in this that if CCP = Apple's Bad Customer Service, then Microsoft Zune = Microsoft's bad customer service in addition to the generally horrible product - a.k.a. any other MMO. ------------ ULTIMATE LAG SOLUTION IBTL! IBDS/DC! IBTC! 1st in a BoB post! And other such forum tom-foolery.
Aslan Faction	Posted - 2007.07.11 16:31:00 - [49] I would apreciate if u can stick to the point, avoid flaming ald trooling, and STOP calling eachother morons. Everyone has the right o decide how he/she should pay. There is no point in payng 12 months in advance, if u cannot play those payed months. Maybe u need to go out of town, maybe a work related project..who knows.I would also like to point out the facts that not everyone that plays eve uses "daddy's credit card" or ir receiving "funding" and affords to pay in advance that much. Its's often very easy to say "wtf, what's 100USD " when u never spend a minute earning them. More to the point, it's much easier to avvoid being "robbed" of the money on the credit card, if u keep small ammounts on it, or recharge right before payment, as i do. I have a special credit card, wich i use with a couple of my friends and co-workers specifically to pay online games (WOW, EVE..etc) each of us delivers exactly the ammount to pay for a month of game. It's safer this way.
Lupra Nermona	Posted - 2007.07.11 16:38:00 - [50] Originally by: CCP Wrangler The billing queue is a high priority petition queue. Right now there are so many billing petitions the waiting time is approximately 10 days though. 10 days? I miss something: "Much to our regret we must inform you ..." ___ Payment issues: ... no problem... - nevertheless our server are overloaded...
Aslan Faction	Posted - 2007.07.11 16:50:00 - [51] Edited by: Aslan Faction on 11/07/2007 16:52:58 Edited by: Aslan Faction on 11/07/2007 16:52:24 Edited by: Aslan Faction on 11/07/2007 16:51:54 News : A good friend of mine has managed to overcome the lack of "reactivate account". I do not know exactly how, i was not arrount, but he told me it has something to do with "subscription details" , if u manage to get that far. It tooked him about 2 hours and a lot o patience (the red error page kept spawning), so if anyone has what it takes...go for it. As a result i have a functional account again. I will redraw my petition, with the hope that things will get fixed by next month. And i got the response to my petition....just 3 minutes after reactivating my account..
MotherMoon Huang Yinglong Namtz'aar k'in	Posted - 2007.07.11 16:52:00 - [52] part of the problem is it's vacation time again :P ----------------------------------- I'm working my way through college target CCP
Hilabana Minmatar Sebiestor tribe	Posted - 2007.07.11 17:18:00 - [53] Originally by: Aslan Faction I would apreciate if u can stick to the point, avoid flaming ald trooling, and STOP calling eachother morons. Everyone has the right o decide how he/she should pay. There is no point in payng 12 months in advance, if u cannot play those payed months. Maybe u need to go out of town, maybe a work related project..who knows.I would also like to point out the facts that not everyone that plays eve uses "daddy's credit card" or ir receiving "funding" and affords to pay in advance that much. Its's often very easy to say "wtf, what's 100USD " when u never spend a minute earning them. More to the point, it's much easier to avvoid being "robbed" of the money on the credit card, if u keep small ammounts on it, or recharge right before payment, as i do. I have a special credit card, wich i use with a couple of my friends and co-workers specifically to pay online games (WOW, EVE..etc) each of us delivers exactly the ammount to pay for a month of game. It's safer this way. If you invest your money long term and let your money work for you then you no longer need to worry about $100 a year ! If your like some of the kids that play eve from school i do hope there smart and know how to put away a little money!
Tivookz Caldari The Singularity Amalgamation Pure.	Posted - 2007.07.11 20:32:00 - [54] Edited by: Tivookz on 11/07/2007 20:33:50 Heh.. these huge petition queues are just so funny to read about when I realised that CCP stands for Crowd Control Productions because it's exactly what they dont have. Control over the amount of people playing at the moment. But seriously CCP, most MMO's and most if not all companies in real life have a phone line where you can reach billing support because money is not something people like to joke around with. A 10 day queue for a billing petition is like if I would have to send a hand written mail to my bank asking them to block my creditcard or whatever, that just wouldn't work in the hightech world we live in today. It's time to wake up. Tiv
Tivookz Caldari The Singularity Amalgamation Pure.	Posted - 2007.07.11 20:32:00 - [55] Edited by: Tivookz on 11/07/2007 20:33:50 Heh.. these huge petition queues are just so funny to read about when I realised that CCP stands for Crowd Control Productions because it's exactly what they dont have. Control over the amount of people playing at the moment. But seriously CCP, most MMO's and most if not all companies in real life have a phone line where you can reach billing support because money is not something people like to joke around with. A 10 day queue for a billing petition is like if I would have to send a hand written mail to my bank asking them to block my creditcard or whatever, that just wouldn't work in the hightech world we live in today. It's time to wake up. Tiv
Emperor D'Hoffryn No Quarter. Vae Victis.	Posted - 2007.07.11 21:32:00 - [56] hmm, this thread confuses me. I moved 5 weeks ago. I knew id be without internet for 3 weeks, and by chance, my accounts came up for renewal right then. I canceled all 3 without issue. They went inactive for those 3 weeks. 2 weeks ago, I activated them again without issue. There MUST be some extra factor, something that breaks it for certain people, a certain pay type, CC type, geographic location, etc. If the server was just broken, everyone would be affected, no? Originally by: Snuggly It's just so great to have an actual reason to not die, incentive is fantastic!
Crumplecorn Gallente Eve Cluster Explorations	Posted - 2007.07.11 21:34:00 - [57] Originally by: CCP Wrangler It was fixed, we're looking into it again though, since it seems to have been unfixed somehow, or it is new problem causing the same old issue. Great quote or greatest quote? - Sigs are back! \o/
Gnulpie Minmatar Miner Tech	Posted - 2007.07.11 21:41:00 - [58] Before your account runs out buy a GTC from CCP or change a GTC for isk. Maybe this way you can extend your playing time until they fixed any billing problem. Of course the problem should have been fixed and 10 days waiting queue is, hmm, a bit long... but in the end it only counts what works and maybe my above idea works for you!
Senna Jones	Posted - 2007.07.12 08:23:00 - [59] Originally by: Crumplecorn Originally by: CCP Wrangler It was fixed, we're looking into it again though, since it seems to have been unfixed somehow, or it is new problem causing the same old issue. Great quote or greatest quote? Certainly sounds very very familiar. Once anything in eve is fixed it can be expected to break again for the exact same reason at least once, and if its a frequently used process then it'll break at least twice more for new reasons (which will look suspiciously like the first error).
Manic Smile Tau Ceti Global Production Rule of Three	Posted - 2007.07.12 11:41:00 - [60] Originally by: Darius Shakor This is part of the problem really. Filing two petitions is why GM's are always over worked. Especially over multiple catagories. Most likely your petition is being delayed because of other people like you swamping the GM's with multiple questions. They have to investigate each one you know and then find out that the issue has been resolved already. File one, wait. If everyone did this it would most likely take less time overall for them to answer. And I do hope it gets fixed, don't get me wrong. Or you know...CCP could just do a better job offering relevant petition options and a visible cue number. I mean it's one thing to wait five days when you see the number going down and know for sure at 0 you will be helped it's another to wait a week and not have any response. *courtesy of www.flickr.com I hate the jpeg format.

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