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Is ShatteredCrystal a indentity scam?

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Author	Thread Statistics \| Show CCP posts - 3 post(s)
Loewe	Posted - 2007.11.05 18:04:00 - [1] I bought my last ones with from the CCP shop itself. This time I thought it'd be better to get it instantly, so since I'd heard good things about ShatteredCrystal, I ordered through them. I can't say I have anything good to say about Shattered Crystal. I got a phone call 10 mins after I placed the order. This was to ask some security questions. Then they said I'd receive an email, which I assumed would be my timecode, but instead I received one from TrustWho.com saying that they needed ID. A Government ID style and a Utility Bill to prove address. Sent via Email! On Friday afternoon (UK), like a fool because I really wanted it, I sent them both (a utility statement and my driving license). I spent Friday evening trying to hear from them, chased again on Saturday morning, to be told that only Managers can view the ID's and they aren't in over the weekend. By this time I'm starting to worry and the realisation that I've sent my ID over the interneet which would be an identity theif's wet dream! So Monday (today) comes around, I waited till 17:00 UK time so the managers would've had time in USA to get into the office. Then I chased them up. To be told: Originally by: Shattered Crystal My apologies, I had emailed you about your ID you sent in but you must not have received it. We require some form of photo identification. Unfortunately your driving permit does not have one. If you could send in a government issued Photo ID then we can continue verification. Thank you and sorry for the inconvenience, Nathan Emerson Manager TrustWho LLC www.TrustWho.com USA: (503) 252-1169 Canada: (604) 628-2277 United Kingdom: +0442079934727 Now is it me, or wtf does a company need my photo ID for? It's not like I'm there in person so they can check the picture. I would've thought my UK Driving license (non-picture) would've been enough! So hence my concerns, what a terrible company to deal with.
Lola Lollipop Gallente Snakeskin Ind.	Posted - 2007.11.05 18:06:00 - [2]
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2007.11.05 18:08:00 - [3] they do it for YOUR safety, if they can't verify you ARE who you say you are they won't do buisness with you, a photo ID is required in alot of places to verify a credit card purchase who is to say you aren't someone simply using "your" credentials to commit credit card fraud Originally by: Surfin's PlunderBunny Edited by: Surfin''s PlunderBunny on 04/11/2007 21:34:44 EDIT You know what, Tortun has this one under control...* *Basks in the chaos of this thread
Lord Mango	Posted - 2007.11.05 18:09:00 - [4] Edited by: Lord Mango on 05/11/2007 18:09:31 I bought a GTC through them and they did not ask me for a ID they just called me for the security question sence I was a first time buyer and they emailed me the code. However I used paypal.

CCP Wrangler	Posted - 2007.11.05 18:10:00 - [5] You really would have to ask them, I would assume that the phonecall wasn't enough to satisfy their security requirements which hardly makes them identity scammers. But of course that's only a guess from me, you would really need to contact them to get an answer. Wrangler Community Manager EVE Online, CCP Games Email/Netfang "The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it."

Sleepkevert Rionnag Alba Triumvirate.	Posted - 2007.11.05 18:10:00 - [6] Even tough i do my sales via Paypal, i do shop by shattered crystal. The only thing they have done was a phonecall to the phone number listed in my paypal profile. Some random questions were asked, and after that i got the e-mail within a few minutes... _______ Sign my sig
Canine Fiend Minmatar Viper Squad Triumvirate.	Posted - 2007.11.05 18:10:00 - [7] Edited by: Canine Fiend on 05/11/2007 18:10:57 Believe it or not, credit card fraud is rampant in the MMO industry. It's a great way to launder money... Buy GTC for cash, sell GTC for isk, sell isk (illegal but people do it) and then you've got clean money. Shattered crystal (whom I've used multiple times in the past) seems to try and prevent this by making 100% sure that you are who you say you are. Granted I was never asked for any sort of photo ID, but they did call my phone and ask to verify who I was by identifying local landmarks that only people who live in my area would be able to answer without hesitation. I'm sorry you had a bad experience with them, but I know countless people who've used them with no problem. Good luck resolving your issues with them! -------------------
Tarminic Forsaken Resistance	Posted - 2007.11.05 18:10:00 - [8] I'm willing to bet that they do this because ISK Farmers use GTCs to fund their accounts. Makes it easier to use stolen credit cards and launder money, and prevents CCP from connecting an account to a credit card. ---------------- Tarminic - 29 Million SP in pink Forum Warfare
Loewe	Posted - 2007.11.05 18:11:00 - [9] Originally by: Tortun Nahme they do it for YOUR safety, if they can't verify you ARE who you say you are they won't do buisness with you, a photo ID is required in alot of places to verify a credit card purchase who is to say you aren't someone simply using "your" credentials to commit credit card fraud Sorry, I've bought lots of things online, but never have I been asked for photo ID to be submitted, by email no less!
Loewe	Posted - 2007.11.05 18:13:00 - [10] Whether or not they are legit you can understand my concern. Plus still, who on earth asks for photo ID to be sent via email!? That is outrageous.


CCP Wrangler	Posted - 2007.11.05 18:16:00 - [11] Originally by: Loewe Whether or not they are legit you can understand my concern. Plus still, who on earth asks for photo ID to be sent via email!? That is outrageous. Shattered Crystal is an official ETC retailer, all of which are listed here. But as they are retailers we don't offer support for them, they have their own support. Wrangler Community Manager EVE Online, CCP Games Email/Netfang "The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it."

Steve Hawkings	Posted - 2007.11.05 18:16:00 - [12] They are doing it for your safety, A scam ? lol i cant believe that you complain when they are making sure there is no fruad involved.
Loewe	Posted - 2007.11.05 18:17:00 - [13] Originally by: Steve Hawkings i cant believe that you complain when they are making sure there is no fruad involved. You would happily send a copy of your government photo ID / Passport via email!?
Sleepkevert Rionnag Alba Triumvirate.	Posted - 2007.11.05 18:18:00 - [14] Originally by: Steve Hawkings They are doing it for your safety, A scam ? lol i cant believe that you complain when they are making sure there is no fruad involved. Well, it could be that that e-mail is totaly unrelated to shattered crystal, and just a random scam spam e-mail _______ Sign my sig
Litheye	Posted - 2007.11.05 18:20:00 - [15] This sounds more like an identity phishing email that you got at the same time as the shattered crystal thing dude, not shattered crystal. They didn't even call me up.
Xaen Caldari Caldari Provisions	Posted - 2007.11.05 18:23:00 - [16] I've used ShatteredCrystal and I was surprised at the lengths they go to to make sure that it's really you ordering the GTC. I was asked several questions that I can only describe as innovative. Shortly after, I received my GTC. They're not scamming you. Though I think they better prepare you for the interaction with TrustWho. (they didn't do that with me) -- Support fixing the EVE UI
Peter VonThal Raygun Technologies	Posted - 2007.11.05 18:25:00 - [17] Originally by: Steve Hawkings They are doing it for your safety, A scam ? lol i cant believe that you complain when they are making sure there is no fruad involved. I have been buying most of what I own for the past 10 years online, from retailers around the world, using various payment methods, and I have never ever been asked by a retailer to provide things like that.
Saya Hime	Posted - 2007.11.05 18:25:00 - [18] Edited by: Saya Hime on 05/11/2007 18:26:56 I'm a heavy user of online shopping, and I've made purchases as high as 8000Ç, and I was never asked for a photo ID. I don't see how it can help them to detect scammers and fraud. What's the advantage of seeing your face? They've got a database with criminal mugshots or what? Plus if you really want to scam, a 30s job under photoshop and voila. You've got a new identity with a new face and a new address.
sableye principle of motion Interstellar Alcohol Conglomerate	Posted - 2007.11.05 18:29:00 - [19] I used them and I'm from uk they just called me up and asked me a few questions and have'nt hassled me since I do undertsand your frustrations though butmy dealings with them have been great. Join The Fight With Promo Today
Freddy Kuger Snakes in a Pod.	Posted - 2007.11.05 18:34:00 - [20] Use battleclinic: https://shop.battleclinic.com/index.php?osCsid=ejk87lr5qf25fr0679n7vhgjt3 They don't do any of that phoning you crap They just take some time for your first order to verify your paypal account, after that it's pretty much isntant

Steve Hawkings	Posted - 2007.11.05 18:41:00 - [21] Originally by: Peter VonThal Originally by: Steve Hawkings They are doing it for your safety, A scam ? lol i cant believe that you complain when they are making sure there is no fruad involved. I have been buying most of what I own for the past 10 years online, from retailers around the world, using various payment methods, and I have never ever been asked by a retailer to provide things like that. Your point being ?
TypoNinja	Posted - 2007.11.05 18:50:00 - [22] Edited by: TypoNinja on 05/11/2007 18:50:12 I buy my time codes from them, no issues. Less than half an hour after placing the order, got a phone call. Pretty cool security questions, local land marks, street intersections, stuff only a resident of the area would know. I think its a really innovative way to try and combat credit card fraud. Had a time code in a follow up email shortly there after, probably less than an hour all told from order to time code. And that was for my first purchase subsequent ones were much quicker.
Freddy Kuger Snakes in a Pod.	Posted - 2007.11.05 18:51:00 - [23] Quote: I but my time codes from them, no issues. less than half an hour after placing the order, got a phone call. Pretty cool security questions, local land marks street intersections, stuff only a resident of the area would know. I think its a really innovative way to try and combat credit card fraud. so according to that theory they have sellers living where ever their buyers are living?
Helen Hunts Gallente Red Dragon Mining inc	Posted - 2007.11.05 18:53:00 - [24] Edited by: Helen Hunts on 05/11/2007 18:54:23 Shattered Crystal makes the verification call just once. 30 days after your first order, your account gets marked for automatic approval, which makes code delivery happen faster, sometimes faster than the PayPal email. (In the first 30 days, all purchases have to be manually authorized on their end) Edit: I've been using Shattered Crystal for about 9 million SP now, and have found no problems. Figure it from there. _______________________________ Mine da rocks, make more ships. Pop da rats, make more rigs. Sell da gear, make more money. Any Questions?
Steve Hawkings	Posted - 2007.11.05 18:55:00 - [25] Originally by: Freddy Kuger Quote: I but my time codes from them, no issues. less than half an hour after placing the order, got a phone call. Pretty cool security questions, local land marks street intersections, stuff only a resident of the area would know. I think its a really innovative way to try and combat credit card fraud. so according to that theory they have sellers living where ever their buyers are living? Read it again the try to comprehend it properly this time.
Freddy Kuger Snakes in a Pod.	Posted - 2007.11.05 18:55:00 - [26] Originally by: Steve Hawkings Originally by: Freddy Kuger Quote: I but my time codes from them, no issues. less than half an hour after placing the order, got a phone call. Pretty cool security questions, local land marks street intersections, stuff only a resident of the area would know. I think its a really innovative way to try and combat credit card fraud. so according to that theory they have sellers living where ever their buyers are living? Read it again the try to comprehend it properly this time. Back at ya

CCP Wrangler	Posted - 2007.11.05 19:02:00 - [27] How about the two of you back off each other before you post stuff that I would have to warn you about? Just a thought... Wrangler Community Manager EVE Online, CCP Games Email/Netfang "The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it."

Freddy Kuger Snakes in a Pod.	Posted - 2007.11.05 19:03:00 - [28] Sorry boss, just making a point about their security questions not being all that effective
Vandalias	Posted - 2007.11.05 19:04:00 - [29] There is absolutely no reason for a copy of your photo ID to be required to purchase a GTC. Find someone else to do business with that aren't so intrusive.
Litheye	Posted - 2007.11.05 19:06:00 - [30] Edited by: Litheye on 05/11/2007 19:05:56 Guys, now you have to kiss and make up. In front of Wrangler. He wants Freddy to wear the pink tutu and Steve the tight tank top.

Sin Sational	Posted - 2007.11.05 19:06:00 - [31] They are the best GTC Vendor out there in my opinion. They are concerned about your security and that's a good thing. I'm a loyal customer of theirs.
Sharon Mercedes	Posted - 2007.11.05 19:19:00 - [32] I have to agree, they have a superb customer service. Today i got my first 3 GTC's i used 2 to activate my trial accounts and sold one. The first two came in 10 minutes from ordering (no phone call), and the last one came one hour later because i made a new order for it. Extremely fast and good service. I doubt that email you got was from there at all.
Lady Branwen Amarr Imperial Academy	Posted - 2007.11.05 19:33:00 - [33] Edited by: Lady Branwen on 05/11/2007 19:34:12 So, the point is, has anyone else ever been asked for photo identity by this company ? you might want to call them and actually check that it was them that did ask you for it, just a thought. fwiw i've shopped a lot online, and NEVER been asked for that level of id, no matter what that unhelpful **** above tries to imply, i'd get it checked out if i was you. edit* not you above me, the loser on the 1st page
Jenny Spitfire Caldari	Posted - 2007.11.05 20:07:00 - [34] Or you could buy directly from CCP. It is safe and secure. In CCP, we trust. :) --------- Technica impendi Caldari generis. Pax Caldaria! Kali is for KArebearLIng. I 100% agree with Avon. Female EVE gamers? Mail Zajo or visit WGOE.Public in-game.
Theron Jolar Terr0r F0rce Veritas Immortalis	Posted - 2007.11.05 20:22:00 - [35] I buy all my gametime from ShatteredCrystal and I were never contacted by those TrustWho guys. Either its unrelated scam attempts or they thought you were extra suspicious, although I cant imagine how suspicious you would have had to have been, because I couldnt answer their security questions about Landmarks because I suck at remembering names, yet I still got accepted.
Fracking Beach	Posted - 2007.11.05 20:25:00 - [36] I've also bought evetime from www.shatteredcrystal.com two times and had no problems with their service. On my first time, I got a call with couple of security questions and when that was done, my order was processed and got my timecodes in email. Month later I got email that my account was fully active (=no checking on next purchase). On my second purchase, I got the timecodes in less than a minute after paying trough paypal (not kidding, I got emails from both paypal confirming by payment and shattered hand less than 1 minute apart). So, all I can say is - I am a happy customer and will buy from them again.
Jovoich Towers Inc.	Posted - 2007.11.05 20:58:00 - [37] Ive bought 2 sets of GTCs from them, and never before did i recieve a phone call or and sort of verification
Le Skunk Low Sec Liberators	Posted - 2007.11.05 21:13:00 - [38] Edited by: Le Skunk on 05/11/2007 21:14:27 Why would someone who is on the other end of a phone lin e want photo id? You will never come into personal contact with him for him to verify it. Imagine you sent him some photo ID. What he gonna do - stare down the phone and check its you? SKUNK
Mashie Saldana Minmatar Hooligans Of War Insurgency	Posted - 2007.11.05 21:36:00 - [39] It's quite simple why they do this check. Hacked PayPal accounts are extremely common and PayPal has one of the worst fraud protection ever. If it is a trade outside eBay auctions they won't lift a finger if you get scammed as they simply don't care, I found that out the costly way a few years ago. So in other words Chatteredcrystal simply cover their own ass as nothing they trade will be refunded nor compensated if they get scammed. Tbh if I was going to become a criminal, PayPal would be the number one choice for receiving money. Jita fix: The distributed market hub
smenkhare The Arrow Project Morsus Mihi	Posted - 2007.11.05 21:36:00 - [40] Edited by: smenkhare on 05/11/2007 21:37:50 http://www.shatteredcrystal.com/code.php/trustwho_verification http://www.shatteredcrystal.com/code.php/trustwhocom_identity_verification_service/trustwho_verification

Leora Nomen	Posted - 2007.11.05 22:18:00 - [41] This doesn't look like a nest of evil identity thieves to me http://www.youtube.com/watch?v=g6IR8IYUVyA http://www.youtube.com/watch?v=-u6jRpmLMTU guide to game time codes
Neuneko	Posted - 2007.11.05 22:34:00 - [42] Honestly. Shattered crystal is ftw. They do, if you weren't told or didn't look, have the option to fax such info. They are not a scam, but I do understand the over email thing. Which, to me is not a smart thing to do.
Bimjo Caldari SKULLDOGS	Posted - 2007.11.05 23:07:00 - [43] long term buyer at shattered crystal, superb service, and only rang me first time I used them
Irongut M'8'S Frontal Impact	Posted - 2007.11.05 23:13:00 - [44] Edited by: Irongut on 05/11/2007 23:13:37 Originally by: Loewe I would've thought my UK Driving license (non-picture) would've been enough! No picture? So you haven't moved house in the last 15 years? If you do you're supposed to pay them to change your address and give you one of the new fangled DLs with a picture on it. Pain in the arse but at least it would have prevented you having so many problems buying your GTC. Join M8S Racing Team sponsored by Frontier Technologies!
Corstaad Minmatar Brutor tribe	Posted - 2007.11.05 23:21:00 - [45] I don't care what part of the world you come from thats a scam.
Juwi Kotch Gallente VIRTUAL LIFE VANGUARD Te-Ka	Posted - 2007.11.05 23:21:00 - [46] Well, you don't need to buy at Shattered Crystal. There are other companies offering GTCs, and there are other means to pay for EVE. I myself have already bought codes at Shattered Crystal ages ago for Ultima Online, and am doing it for EVE codes for years now. I never had to send in a photo identification, though, and if they ever would have asked me to do, I would not be their customer. Juwi Kotch JOIN NOW, KLICK SIG!
Akkarin Pagan Minmatar Raddick Explorations Executive Outcomes	Posted - 2007.11.06 00:19:00 - [47] I use shattered crystal myself, I never got asked for photo ID, but I did have to verify my Paypal account by sending them 1 pence through Paypal. Shortly after that my time code appeared. I used to buy time codes direct from CCP, but I had to wait for the timecard itself to arrive from Iceland (or wherever their shop is based) which has lead to some periods of inactivity in the past while I wait for the wonderful local postal service to get my card to me. By using E-mail, I get the timecode very quickly. Akkarin Hopefully the mods won't play with this one <3 - Immy
Astorothe Amarr Aperture Science Industries	Posted - 2007.11.06 00:35:00 - [48] Odd they asked for this. I have used them before and never had this sort of trouble. I received one telephone call a few mins after placing the order and that was it. At the end of the day you have to ask yourself if you want to risk your ID by sending them documents. It's up to you. Personally, I would tell them to sod off and just buy your cards from the Eve Store. They'll take a little longer to arrive but that's the price you pay for security. Looking for Perth Australian players - join channel ApSci Web design for Eve Corps
Stoned Runner Spartan Industrial Manufacturing SMASH Alliance	Posted - 2007.11.06 00:53:00 - [49] Originally by: Sleepkevert Even tough i do my sales via Paypal, i do shop by shattered crystal. The only thing they have done was a phonecall to the phone number listed in my paypal profile. Some random questions were asked, and after that i got the e-mail within a few minutes... Same here. Less Is More
Orrelious The Umbrella Union Fleet	Posted - 2007.11.06 00:59:00 - [50] BattleClinic ftw. I refused to send any personal info to evetimecode.com after they didnÆt seem satisfied with the phone call. Headed over to BattleClinic where I received no shtick and had a satisfying customer experience. I think trying to do business of this sort with a small overly security conscious US business from the UK causes more problems than its worth.

Dr Aryandi Bloodstone Technologies	Posted - 2007.11.06 01:20:00 - [51] I use evetimecode.com - and I remember them calling me for security questions and I was sat there thinking 'all I would need is google maps in front of me and I could answer every one of these questions'. No photo id rubbish required tho.. Blueprint Research Service Available See thread for details.
Malestrex	Posted - 2007.11.06 02:32:00 - [52] I'm a bit surprised it's not more well known that the person/people responsible for shattered crystal are heavily involved with the RMT industry. I'll refrain from linking the actual site; the whois info is enough to figure it out. http://www.whois.net/whois_new.cgi?d=shatteredcrystal&tld=com http://www.whois.net/whois_new.cgi?d=markeedragon&tld=com Pretty shady crew.
Vitrael Jericho Fraction The Star Fraction	Posted - 2007.11.06 03:00:00 - [53] I've used shattered crystal and I'm very impressed with their service. It's been more than a year since I first used them and no identity theft yet. They go to enormous lengths to make sure your card is not stolen, yes. For example, when they gave me my phone call to verify my identity, I had not updated my address info with my bank and when they asked me where I lived, I gave them the wrong answer. As a result even after hopping back and saying I had recently moved and answering some questions about local landmarks, I was still requested to send a state-issued photo ID. Got my GTC minutes later.
Ka Jolo Sanguine Legion	Posted - 2007.11.06 03:09:00 - [54] I'm an American (with American bank and credit cards) working and living abroad. I constantly am asked to send copies of my US drivers license, utility bills, bank statements, credit card statements, etc. in order to do business online. What happens, I believe, is that my IP address is compared with my stated billing address, and a discrepancy is found. I am quite sure that I have supplied such information to sites that do not routinely require the same information from their customers in USA or UK with American or British IP's. Your Money or Your Life!
Popsikle Minmatar Re-Awakened Technologies Inc Electus Matari	Posted - 2007.11.06 03:22:00 - [55] Originally by: Loewe I bought my last ones with from the CCP shop itself. This time I thought it'd be better to get it instantly, so since I'd heard good things about ShatteredCrystal, I ordered through them. I can't say I have anything good to say about Shattered Crystal. I got a phone call 10 mins after I placed the order. This was to ask some security questions. Then they said I'd receive an email, which I assumed would be my timecode, but instead I received one from TrustWho.com saying that they needed ID. A Government ID style and a Utility Bill to prove address. Sent via Email! On Friday afternoon (UK), like a fool because I really wanted it, I sent them both (a utility statement and my driving license). I spent Friday evening trying to hear from them, chased again on Saturday morning, to be told that only Managers can view the ID's and they aren't in over the weekend. By this time I'm starting to worry and the realisation that I've sent my ID over the interneet which would be an identity theif's wet dream! So Monday (today) comes around, I waited till 17:00 UK time so the managers would've had time in USA to get into the office. Then I chased them up. To be told: Originally by: Shattered Crystal My apologies, I had emailed you about your ID you sent in but you must not have received it. We require some form of photo identification. Unfortunately your driving permit does not have one. If you could send in a government issued Photo ID then we can continue verification. Thank you and sorry for the inconvenience, Nathan Emerson Manager TrustWho LLC www.TrustWho.com USA: (503) 252-1169 Canada: (604) 628-2277 United Kingdom: +0442079934727 Now is it me, or wtf does a company need my photo ID for? It's not like I'm there in person so they can check the picture. I would've thought my UK Driving license (non-picture) would've been enough! So hence my concerns, what a terrible company to deal with. You failed the identity test so they are paying another company to verify your identity. That costs them a decent chunk of money and if they didn't appreciate new customers and try and sa***uard all the customers then they wouldn't have this. This is a good thing, they actually care enough to spend money verifying you. This protects them, and everyone else from scammers and CC fraud. As a Reseller of SC for over a year now, I am very thankful they go thru the lengths they do. ____ <t20> i want to be in a manager potition at Hooters <SaraDawn> Garthagk, do you have it up ? <Garthagk> I can get it up anytime.
zibelthurdos Archron Dusyfe Industries Pandemic Legion	Posted - 2007.11.06 03:47:00 - [56] google trustwho ----------------------------------------------- Don't think of it as dying, Think of it as leaving early to avoid the rush
Lucius Hammond	Posted - 2007.11.06 03:57:00 - [57] I have had a similar problem with shattered Crystal after recomendation from a friend. But i got called up and received a pure grilling of pure stupid questions by an american who had no idea. for example. I live in england. question one was. What is the nearest free way. Which i answered. We have no freeways in england but the nearest mainroad to me is the m1. on which he said the m1 is not a freeway. hmm ok. Secondly where is the nearest public building or hospital to you. well hmm, i took a moment to answer... i live next to a pub and opposite a church how is that... no is tehre a hopital nearby. so i took a moment to think.. there is one around the corner how is that? ... no not good enough. ..... then he asked me .. what road do you like on and what is the nearest main raod.. so i was like haha easy question so i told him my rod and the bigged nearest road .... no i was wrong. then i got asked the nearest major town ... no i was wrong .. then he asked me some further questions and then he took offence at my further responce of... one sec let me check google map .... long story short i didnt get my gtc. basically these guys have very well trained monkeys at googe map,, train any skills w google map to Level V before dealing with them otherwise they will out hack and out drag u. pwned int he face xxx shattered crystal 4tw
Saya Hime	Posted - 2007.11.06 04:40:00 - [58] Edited by: Saya Hime on 06/11/2007 04:41:25 Originally by: Popsikle You failed the identity test so they are paying another company to verify your identity. That costs them a decent chunk of money and if they didn't appreciate new customers and try and sa***uard all the customers then they wouldn't have this. This is a good thing, they actually care enough to spend money verifying you. This protects them, and everyone else from scammers and CC fraud. As a Reseller of SC for over a year now, I am very thankful they go thru the lengths they do. Actually Shattered Crystal, Trust Who and Markee Dragon all belong to the same guy. So it costs nothing to him. He probably even makes money from this. As he makes money from selling accounts and items from several MMORPG for real money, which is strictly forbidden by most of those games publishers. So talk about a total swindler...
Sharon Mercedes	Posted - 2007.11.06 05:37:00 - [59] Originally by: Saya Hime Edited by: Saya Hime on 06/11/2007 05:24:02 Originally by: Popsikle You failed the identity test so they are paying another company to verify your identity. That costs them a decent chunk of money and if they didn't appreciate new customers and try and sa***uard all the customers then they wouldn't have this. This is a good thing, they actually care enough to spend money verifying you. This protects them, and everyone else from scammers and CC fraud. As a Reseller of SC for over a year now, I am very thankful they go thru the lengths they do. Actually Shattered Crystal, Trust Who and Markee Dragon all belong to the same guy. It costs nothing to him. He probably even makes money from this. As he makes money from selling accounts and items from several MMORPG for real money, which is strictly forbidden by most of those games publishers. Talk about a total swindler... Take a look at his 'partners'. That's a bloody list of gold sellers isn't it? Check by yourself some of them resells isks and eve items. So from one side he's a ccp trusted GTC dealer, and from the other side he encourages and promotes isk selling. What's CCP position towards this? Others GTC sellers seem to respect the eula and laws. Should Markee dragon stay on your official list? Oh cheese, this makes em criminal, i aint gonna buy from them no more, i dont want to support isk selling.
LaVista Vista Corporate Research And Production Pty Ltd Zzz	Posted - 2007.11.06 06:27:00 - [60] Originally by: Dr Aryandi I use evetimecode.com - and I remember them calling me for security questions and I was sat there thinking 'all I would need is google maps in front of me and I could answer every one of these questions'. No photo id rubbish required tho.. I used to use evetimecode.com, but they were taken over by shatteredcrystal. Shatteredcrystal is a shady crew indeed. They break the EULA for several games by selling isk and bots. And i remember them selling ISK somewhere on a page which doesnt like to shatteredcrystal, but is owned by the same dude. As for my experience with shattered crystal. Im an ID fraud they tried to convince me. I really didnt get how so, but i definately am. Proud nublet of more public ISK than * CAP4U - The Plan

spurious signal Caldari Brainiacs	Posted - 2007.11.06 06:50:00 - [61] Originally by: Saya Hime Actually Shattered Crystal, Trust Who and Markee Dragon all belong to the same guy. It costs nothing to him. He probably even makes money from this. As he makes money from selling accounts and items from several MMORPG for real money, which is strictly forbidden by most of those games publishers. Talk about a total swindler... Take a look at his 'partners'. That's a bloody list of gold sellers isn't it? Check by yourself some of them resells isks and eve items. So from one side he's a ccp trusted GTC dealer, and from the other side he encourages and promotes isk selling. What's CCP position towards this? Others GTC sellers seem to respect the eula and laws. Should Markee dragon stay on your official list? OK now we're getting to the meat of things. Here in happy happy EVE la la land you all may believe that ISK for GTC's isn't RMT, isn't ISK selling because "no new ISK is created, CCP get their slice from it, so it's OK" but as you can see from this the links between GTC's and "illegal" (I use the word as it relates to EVE EULA & T&C's, hence the quotes) ISK selling go deep. The fact is that game time is a real world commodity, i.e. worth real currency, and paying for it with ISK facilitates RMT, i.e. the ISK-selling, ISK-farming, macro-using, sweat-shop running that so so so many of you rant and rave about all the time. I buy GTC's for my accounts, using shatteredcrystal because it's cheaper than paying for EVE directly. You could argue that makes me a hypocrite given my staunch opposition to RMT and now that I know about shatteredcrystal's links to ISK-selling I'll reconsider my source for GTC's. But I don't buy or sell GTC's for ISK. IMO buying gametime should be CHEAPER if you buy it directly from CCP with real currency. Pretty much anything else is supporting the very activities that most players hate and think is damaging the game.
Iracham Gallente	Posted - 2007.11.06 07:18:00 - [62] I buy stuff online specifically to avoid the irritation of having to interact with Real People, getting a phone call about an order would be worse than just going to the store and shoving a wad of paper money in some cashierdrone's face.
Loewe	Posted - 2007.11.06 17:26:00 - [63] I don't care what the justification is, there is no way on earth any intelligent person would send a scan of their photo ID over the internet by email! Plus it proves nothing, photoshop anyone? Going through Battle clinic, need to allow 24hr with their first order, but hopefully this will go better.
Rshu Jhorlk	Posted - 2007.11.06 17:39:00 - [64] Originally by: Iracham I buy stuff online specifically to avoid the irritation of having to interact with Real People, getting a phone call about an order would be worse than just going to the store and shoving a wad of paper money in some cashierdrone's face. WTF? Turn off EVE now and please turn back into a human being capable of talking to fellow people comfortably, easily, and effectively! (You may return once you've had a conversation with five random people)
Barth3zzzNL Gallente Coreli Corporation Corelum Syndicate	Posted - 2007.11.06 17:43:00 - [65] Originally by: Rshu Jhorlk please turn back into a human being capable of talking to fellow people comfortably, easily, and effectively! Theres a difference between wanting to and being able to. Originally by: Saya Hime So from one side he's a ccp trusted GTC dealer, and from the other side he encourages and promotes isk selling. What's CCP position towards this? Others GTC sellers seem to respect the eula and laws. Should Markee dragon stay on your official list? CCP doesn't care about RMT related stuff, its been like that for years ---------------------------
Karlemgne The Black Fleet	Posted - 2007.11.06 17:53:00 - [66] Originally by: Loewe I bought my last ones with from the CCP shop itself. This time I thought it'd be better to get it instantly, so since I'd heard good things about ShatteredCrystal, I ordered through them. I can't say I have anything good to say about Shattered Crystal. I got a phone call 10 mins after I placed the order. This was to ask some security questions. Then they said I'd receive an email, which I assumed would be my timecode, but instead I received one from TrustWho.com saying that they needed ID. A Government ID style and a Utility Bill to prove address. Sent via Email! On Friday afternoon (UK), like a fool because I really wanted it, I sent them both (a utility statement and my driving license). I spent Friday evening trying to hear from them, chased again on Saturday morning, to be told that only Managers can view the ID's and they aren't in over the weekend. By this time I'm starting to worry and the realisation that I've sent my ID over the interneet which would be an identity theif's wet dream! So Monday (today) comes around, I waited till 17:00 UK time so the managers would've had time in USA to get into the office. Then I chased them up. To be told: Originally by: Shattered Crystal My apologies, I had emailed you about your ID you sent in but you must not have received it. We require some form of photo identification. Unfortunately your driving permit does not have one. If you could send in a government issued Photo ID then we can continue verification. Thank you and sorry for the inconvenience, Nathan Emerson Manager TrustWho LLC www.TrustWho.com USA: (503) 252-1169 Canada: (604) 628-2277 United Kingdom: +0442079934727 Now is it me, or wtf does a company need my photo ID for? It's not like I'm there in person so they can check the picture. I would've thought my UK Driving license (non-picture) would've been enough! So hence my concerns, what a terrible company to deal with. Shattered Crystal is awesome. I've made probably a half dozen purchases from them with no problems what-so-ever. On your very first purchase they call you to verify who you say you are. The ask questions based on the billing address of your card. They ask you things like, "what's your nearest cross street," and, "what is the closest hospital to where you live," etc. My guess is that your answers were somehow deficient. Perhaps you forgot your nearest cross street, or forgot what neighborhood you live in. So to continue with your purchase they wanted to be damn sure you were who you say you are by asking for that ID and a utility statement. They might not be able to check the photo, but if you have both a drivers license and a utility bill with a name matching the credit card you tried to use, then its likely that you are who you say you are. Now, I understand, you just want Shattered Crystal to instantly give you the time codes you've paid for. Fair enough. However, the hoops you are jumping through are for your protection, rather than them being "identity" thieves. Think things through before you accuse someone of that kind of activity. In reality its slanderous. -Karl
Karlemgne The Black Fleet	Posted - 2007.11.06 17:55:00 - [67] Originally by: Loewe I don't care what the justification is, there is no way on earth any intelligent person would send a scan of their photo ID over the internet by email! Plus it proves nothing, photoshop anyone? Going through Battle clinic, need to allow 24hr with their first order, but hopefully this will go better. Wait, didn't you say that you sent these things to Shattered Crystal? -Karl
Jonak Gallente	Posted - 2007.11.06 18:06:00 - [68] I buy my GTC's from them all of the time. No problems. The call is just a verification for anti-fraud purposes. Be glad that they checked.
Drozon T	Posted - 2007.11.06 18:18:00 - [69] I always used Shatteredcrystal since i started playing eve.. (bout a year now i think) never had any problems whatsoever, first time order had the secruity phone call.. then code came 5mins later.. everytime used paypal BTW.. oh and if you don't like getting sercurity questions and asked for more proof then use paypal and not a credit card... its the only reason for the extra ID checks..
Lazuran Gallente Time And ISK Sink Corporation	Posted - 2007.11.06 18:19:00 - [70] Originally by: Vandalias There is absolutely no reason for a copy of your photo ID to be required to purchase a GTC. Find someone else to do business with that aren't so intrusive. Precisely. And the more information about yourself you send over the net to anyone, the more you will be at a risk. They require the ID protect themselves because in case of a stolen CC number, they will be the ones who lose money, not you. In doing so, they put you at a risk - now if somehow your data is intercepted or stolen from their servers and used for bad things, guess who will have trouble justifying why he sent all this personal info over the net? "...been designed for one purpose and one purpose only. Imagine a handful of repair drones pouring from the carebear's mouth. Now imagine they have um, nothing." -Unknown Hel redesigner (2007)

Jadiin Mindstar Technology Talon Alliance	Posted - 2007.11.06 18:28:00 - [71] I work in a company that process card transfers. On occasion we ask for utility bills but I've never seen ID asked for. HOWEVER, seeing as the majority of users have no issues with them I wouldn't be concerned by the request as identity theft but more a case of slightly poor customer services that the matter wasn't resolved quickly..
Forge Seer	Posted - 2007.11.06 18:28:00 - [72] Originally by: CCP Wrangler Originally by: Loewe Whether or not they are legit you can understand my concern. Plus still, who on earth asks for photo ID to be sent via email!? That is outrageous. Shattered Crystal is an official ETC retailer, all of which are listed here. But as they are retailers we don't offer support for them, they have their own support. I've ordered 3 codes from evetimecode.com and each time I'd get an invalid/used code, which suggests that they where probably getting most of their codes the old unsecured method because the people they bought them from where either 1) using the codes they sold, or 2) selling the codes to other people as well. evetimecode.com English website (North America) www.evetimecode.com
Jana Zypher	Posted - 2007.11.06 18:29:00 - [73] I can personally vouch for Shattered Crystal: First time I ordered a GTC, I got a phone call, wich was very correct and recieved the GTC after we ended the phone call. Correct and nice guy!
Damon Ra Caldari	Posted - 2007.11.06 18:30:00 - [74] Edited by: Damon Ra on 06/11/2007 18:31:12 1) Shattered Crystal owns/runs TrustWho. 2) TrustWho is incompetent. They can't even resolve the concept that a business might wish to buy 2-3 GTCs for their employees once per year as holiday gifts (for instance), and will treat any commercial transactions as FRAUD out of hand, even when the payer has a 5+year business PayPal history and had previously purchased GTCs from SC. 3) Anyone who is willing to divulge detailed personal information to an incompetent 3rd party organization over the phone that doesn't even list its street address in a WHOIS lookup, deserves whatever happens to them when their data gets stolen by a competent hacker. Battleclinic is your friend, and they know how to properly conduct business plesantly, professionally, and unobtrusively. Current Tranquility status: SELECT production_code FROM SISI WHERE testers = 'players' AND testers <> 'ccp_staff' AND testing_duration <> 'sufficient';
Threv Echandari Caldari Dragons Of Redemption Triumvirate.	Posted - 2007.11.06 18:33:00 - [75] Originally by: Canine Fiend Edited by: Canine Fiend on 05/11/2007 18:10:57 Shattered crystal (whom I've used multiple times in the past) seems to try and prevent this by making 100% sure that you are who you say you are. Granted I was never asked for any sort of photo ID, but they did call my phone and ask to verify who I was by identifying local landmarks that only people who live in my area would be able to answer without hesitation. Ditto I have ised Shattered Crystal and have no Issues Solid Service. I use a Credit/Identity monitoring service to ensure theres no hanky panky going on and I've nver had an issue.
cioran wyborowa	Posted - 2007.11.06 18:34:00 - [76] Use www.evetimecode.com. They are fast, less than an hour and also require no ID at all. Not even a phone call iirc.
Damon Ra Caldari	Posted - 2007.11.06 18:42:00 - [77] Edited by: Damon Ra on 06/11/2007 18:42:33 Originally by: cioran wyborowa Use www.evetimecode.com. They are fast, less than an hour and also require no ID at all. Not even a phone call iirc. This used to be 100% true, but they are now also part of TrustWho so you have to go through the same verification nonsense, even if you already purchased from them before, before they used TrustWho. Current Tranquility status: SELECT production_code FROM SISI WHERE testers = 'players' AND testers <> 'ccp_staff' AND testing_duration <> 'sufficient';
RichThugster Gallente Invicta. Synchr0nicity	Posted - 2007.11.06 18:43:00 - [78] tbh id get in touch with Shatteredcrystal and ask them if they know the other entity. IF they do, its probably clean, if they dont, then get on the horn to credit card companies. I used the Sinclair-software retailer from the "approved" list before, i had a call from a german guy with bad english, saying will be 24 hours for code. I got billed, but no card. ShatteredCrystal did call me when i used them, asking for the name of the main road at the end of my road, and the name of the two cul de sacs coming off my road. Its nothing you couldnt pull off google-earth (thats probably what they used) however obviously if the guy thinks your taking you time (looking it up) then he can ask further questions. Not a perfect way by any means, however i can imagine it being pretty effective Originally by: Joeyboy When goons and company lose, it's because of lag, and when they win it's because of better tactics?
Karlemgne The Black Fleet	Posted - 2007.11.06 18:45:00 - [79] Originally by: Lazuran Originally by: Vandalias There is absolutely no reason for a copy of your photo ID to be required to purchase a GTC. Find someone else to do business with that aren't so intrusive. Precisely. And the more information about yourself you send over the net to anyone, the more you will be at a risk. They require the ID protect themselves because in case of a stolen CC number, they will be the ones who lose money, not you. In doing so, they put you at a risk - now if somehow your data is intercepted or stolen from their servers and used for bad things, guess who will have trouble justifying why he sent all this personal info over the net? Quite right, and I'm no fan of capitalism, but it works out that they are protecting potential consumers as well as themselves by checking for fraud. -Karl
Astrum Proeliator Caldari The Knights Templar	Posted - 2007.11.06 19:04:00 - [80] shatteredcrystal does not require you to even register to purchase GTC (pay via non-registered paypal method) as long as its one GTC at a time. shatteredcrystal does require you to register to purchase multiple GTC at once. Shatteredcrystal tries to make sure of the buyer's identity when selling multiple GTC due to possible financial implications of credit card company reversing transaction as part of identity theft. The method is thorough enough to require a phone call and picture proof, but they can be lenient. The picture proof was waved for someone I know due to assurance of validity. As a matter of fact, shatteredcrystal sent him a card for christmas. Some reason, I do not believe a company described above would treat someone as you stated. Either you are getting stuck with new employees or do not know how to handle customer service workers well (can imagine scam accusation over the phone to an employee ).

Gaven Blands	Posted - 2007.11.06 19:10:00 - [81] Shattered have NO right whatsoever to your photo ID any more than any other provider of goods. Do not send it. I never had to send mine. If when I buy my next two they have a new policy, I'll find a new supplier, pretty simple. I still have to check this TrustWho stuff out now too, because the implication the Shattered is link to isk trading is too great, anybody want to clear this up before I have to dig through dozens and dozens of webpages full of misinformation? -- Awwwww Diddums! Did I wardec your highsec alt recently or something?
Refugee007	Posted - 2007.11.06 19:12:00 - [82] i remember the call i got from shattered crystal purely because it was so funny. I got a call in the middle of the night, from a guy with a strong american accent. He asked me what state i was in, so i said we dont have states in this country. He asked what my ZIP code was, so i said we dont have those either. He then skipped all the questions and said "good afternoon sir" and put the phone down. I immediatly got an email with my code, and went back to bed. odd. but anyhow, they've been great since, so i'm happy.
Gaven Blands	Posted - 2007.11.06 19:21:00 - [83] Originally by: Refugee007 i remember the call i got from shattered crystal purely because it was so funny. I got a call in the middle of the night, from a guy with a strong american accent. He asked me what state i was in, so i said we dont have states in this country. He asked what my ZIP code was, so i said we dont have those either. He then skipped all the questions and said "good afternoon sir" and put the phone down. I immediatly got an email with my code, and went back to bed. odd. but anyhow, they've been great since, so i'm happy. Mine was similar, it sounded like a very tired American ringing me at 11am UK time, (5am US?) asking what the main road near my house was called, so I said what it was, and he said "no it isn't" I said "I live here, not you" "The name of the road is shorter than that" "How short?" "One Letter and One Numeral" "M1?" "That's it" "Mate, that's 4 miles and a 25 minute drive away, it runs several hundred miles, it is 'Near My House' in the same way that sunshine or trees is" "chuckle" "Do I win a prize?" "I'll send the code" "Cool!" -- Awwwww Diddums! Did I wardec your highsec alt recently or something?
Damon Ra Caldari	Posted - 2007.11.06 19:22:00 - [84] Originally by: Gaven Blands Shattered have NO right whatsoever to your photo ID any more than any other provider of goods. Do not send it. I never had to send mine. If when I buy my next two they have a new policy, I'll find a new supplier, pretty simple. I still have to check this TrustWho stuff out now too, because the implication the Shattered is link to isk trading is too great, anybody want to clear this up before I have to dig through dozens and dozens of webpages full of misinformation? Whois Lookup: shatteredcrystal.com Quote: Registrant: Markee Dragon LLC 2114 SE 30th Portland, OR 97214 US 503-488-5475 Domain Name: SHATTEREDCRYSTAL.COM Administrative Contact: Eikenberry, Marcus [email protected] 2114 SE 30th Portland, OR 97214 US 503-488-5475 From: "About TrustWho" link at www.trustwho.com http://www.trustwho.com/forums/ubbthreads.php?ubb=showflat&Number=179&page=1 Quote: blah, blah, blah, blah, blah.... Marcus Eikenberry a.k.a. Markee Dragon "Those who would trade their ~~liberty~~ privacy for a little security have already lost both" Current Tranquility status: SELECT production_code FROM SISI WHERE testers = 'players' AND testers <> 'ccp_staff' AND testing_duration <> 'sufficient';
Karlemgne The Black Fleet	Posted - 2007.11.06 19:32:00 - [85] Originally by: Refugee007 i remember the call i got from shattered crystal purely because it was so funny. I got a call in the middle of the night, from a guy with a strong american accent. He asked me what state i was in, so i said we dont have states in this country. He asked what my ZIP code was, so i said we dont have those either. He then skipped all the questions and said "good afternoon sir" and put the phone down. I immediatly got an email with my code, and went back to bed. odd. but anyhow, they've been great since, so i'm happy. I hate to break it to you, dude, but we Americans don't have accents. Well, alright, some of us do, but those of us who say... live in California don't. We sound like the people in all the movies sound. BTW this was meant as humor. I don't want someone to flame me for being an ignorant American. Scott
Karlemgne The Black Fleet	Posted - 2007.11.06 19:35:00 - [86] Originally by: Gaven Blands Shattered have NO right whatsoever to your photo ID any more than any other provider of goods. Do not send it. I never had to send mine. If when I buy my next two they have a new policy, I'll find a new supplier, pretty simple. I still have to check this TrustWho stuff out now too, because the implication the Shattered is link to isk trading is too great, anybody want to clear this up before I have to dig through dozens and dozens of webpages full of misinformation? True enough. However Shattered Crystal has the right to not sell you their products should you fail to provide proof of your identity.
Exioce Gallente GoonFleet GoonSwarm	Posted - 2007.11.06 19:43:00 - [87] I've bought a fair amount of timecrards from Shattered Crystal. Never had a problem.
Rollio Polleaous 20th Legion	Posted - 2007.11.06 19:49:00 - [88] You know it's mandatory that if you decide to go elsewhere for your timecards that you send them a photo id of your ingame char
Avery Fatwallet	Posted - 2007.11.06 20:29:00 - [89] Originally by: Saya Hime Actually Shattered Crystal, Trust Who and Markee Dragon all belong to the same guy. It costs nothing to him. He probably even makes money from this. As he makes money from selling accounts and items from several MMORPG for real money, which is strictly forbidden by most of those games publishers. Talk about a total swindler... Take a look at his 'partners'. That's a bloody list of gold sellers isn't it? Check by yourself some of them resells isks and eve items. So from one side he's a ccp trusted GTC dealer, and from the other side he encourages and promotes isk selling. What's CCP position towards this? Others GTC sellers seem to respect the eula and laws. Should Markee dragon stay on your official list? i think this pretty much deserves its own topic, and on top of that, id never thought id say this, maybe an official ccp response.
gellente ghst Gallente Dirt Nap Squad	Posted - 2007.11.06 20:38:00 - [90] Edited by: gellente ghst on 06/11/2007 20:40:27 nvm

Gaven Blands	Posted - 2007.11.06 22:45:00 - [91] Originally by: Karlemgne True enough. However Shattered Crystal has the right to not sell you their products should you fail to provide proof of your identity. If I have to prove I am who I say I am to play a computer game, I won't play the computer game, that's pretty basic human rights I would have thought. Here in England, we've pretty much still got about maybe 15% of our freedoms remaining, it would be nice to hold on to what little we have left. Photo Id to play a computer game? Do those words even make sense to anybody? Are Al-Cia-Eda really going to take over New Eden, and then America? Sounds like some people are in dire need of a reality check, because if ***** wants to launder money through Eve, towing the company line here he is more likely to lose it all and get banned than successfully launch an attack on Six Flags with ISK sales. -- Awwwww Diddums! Did I wardec your highsec alt recently or something?
woodman az Gallente United Space Aillance USA	Posted - 2007.11.06 23:43:00 - [92] Ture I haven't read the whole thread, I will do that in a minute. Question thou...does CCP sell time cards so I can buy them from CCP for cash then resell them for ISK?? Promises made > Promises Kept IT IS HAPPENING AGAIN...TRUST NO ONE


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