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If you have a router with a firewall or a software firewall make sure it allows all traffic through port 26000 for both UDP and TCP protocols. You can read through the following article to see if it has information that can help solve this problem, http://kb.eve-online.com/Pages/KB/Article.aspx?id=119
You can test your connection to our server by doing the following, if you encounter problems you can send us the results.
To see whether you can get reach our servers or not, please do the following:

1. Press "Start" and select run. Write 'cmd' and press

2. Write 'telnet 87.237.38.200 26000' and wait for the process to finish.
If the Command Prompt gives you an error and fails, you are most likely running a firewall of some sort which is blocking the traffic from your computer to our servers. You will need to fix that. However, if the window generates some scrambled letters, you are successfully contacting the servers and you'll need to make a pingplotter test with further connection info.

Here's how to do so:
Download a program called pingplotter which is available here www.pingplotter.com. If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work. Run ping plotter and set it to trace to 87.237.38.200, this being the EVE server, then set it to run at 1 minute intervals for 60 runs and statistics to include these 60 intervals. After that then try to login to the EVE server with the program running in the background. If your connection drops while running the pingplotter program then check if you get any packet loss or unusually high ping times at any node along the way. Save the results as a pp2 file or take a screenshot and send it to us.

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Originally by: azarij

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it looks like the channels (constant chatter there) keeps the connection alive. can anyone confirm the above works for you?

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Originally by: Fanjita

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As someone else has posted here he has a friend in same city as him who has this problem he does not so he let his friend log on at his place and bam c++ errors yet when he then logged his own character on no errors this would suggest its not a client or computer problem but maybe server side somehow. Can i suggest that anyone who has a friend with this problem and you dont try the same thing log the different characters on and see if this is reproducible.

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Originally by: azarij

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got the following:

For some players changing the connecting port to 3724 instead of the normal 26000 port has resolved the issue.

In order to use port 3724, it will be necessary to open your C:\Documents and Settings\%USERNAME%\Local Settings\Application Data\CCP\EVE\settings folder if you use XP or C:\Users\%USERNAME%\AppData\Local\CCP\EVE\settings if you use VISTA.

Edit the PREFS.INI file. Please change the networkAdvanced=0 to networkAdvanced=1. You will notice that the Eve logon screen will now have a PORT option. Please type in 3724 into the box and connect as normal.

trying it now. so far no crashes...

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Originally by: nightcat114

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For those of us getting the error involving: Exefile SHUTDOWN Crashed 0xC0000005, minidump written in C:\Documents and Settings\Andrew\Local Settings\Application Data\CCP\EVE\#crash b41736 2007.11.26 04.03.40.dmp

Problem might be with a trojan that has gotten onto the computer...possibly located at c:\program files\common files\microsoft shared\web folders\ibm00002.dll...not something I like to admit, but deleting the file through windows safe mode with command prompt seemed to of solved the problem. oh and try a program called "a squared" to delete any other files that might try to re install "ibm00002.dll", "ibm00001.dll" was also in with the other file, delete it too, its a trojan also and serves no other purpose on your computer except to drive you insane.

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Download a program called pingplotter which is available here www.pingplotter.com. If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work. Run ping plotter and set it to trace to 87.237.38.200, this being the EVE server, then set it to run at 1 minute intervals for 60 runs and statistics to include these 60 intervals. After that then try to login to the EVE server with the program running in the background. If your connection drops while running the pingplotter program then check if you get any packet loss or unusually high ping times at any node along the way. Save the results as a pp2 file or take a screenshot and send it to us.

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Originally by: consider telos

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..then we had a fight and he was so dead and
then I like became champion of eve and then
ccp gave me a medal and a t-shirt and asked
me to go out with him on a date to mcD'

Originally by: nightcat114

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For those of us getting the error involving: Exefile SHUTDOWN Crashed 0xC0000005, minidump written in C:\Documents and Settings\Andrew\Local Settings\Application Data\CCP\EVE\#crash b41736 2007.11.26 04.03.40.dmp

Problem might be with a trojan that has gotten onto the computer...possibly located at c:\program files\common files\microsoft shared\web folders\ibm00002.dll...not something I like to admit, but deleting the file through windows safe mode with command prompt seemed to of solved the problem. oh and try a program called "a squared" to delete any other files that might try to re install "ibm00002.dll", "ibm00001.dll" was also in with the other file, delete it too, its a trojan also and serves no other purpose on your computer except to drive you insane.

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Originally by: Methem

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Just an FYI
You wont be reimbursed if you lose your ship/pod to this.
I was sent the usual "we cannot find any proof on our server side logs" message.
Its a complete joke for customer service..

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