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Eveexe.exe crash/ problem with _tinity/blue.dll file - plz fix this

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Author	Thread Statistics \| Show CCP posts - 2 post(s)
Mar vel Caldari Deep Core Mining Inc.	Posted - 2008.11.21 07:10:00 - [241] 3 accounts, 4 computers, 3 laptops (all modern) and a Desktop, and this game will not run on any of them. Python.DLL is the offender on at least one machine. Faulting application ExeFile.exe, version 5.20.1.1472, time stamp 0x4906f869, faulting module python25.dll, version 2.5.3100.1013, time stamp 0x49105507, exception code 0xc0000005, fault offset 0x0006ebf6, process id 0x115c, application start time 0x01c94ba5e8801419. Fresh install. Vista 32-bit (fresh install) All patches updated. CA Security Suite (also tried disabled) Sadly, after 5+ years of playing this game, I think my patience is at an end. Can't login, can't play, and either CCP has no answer or they don't care - pick one. Not impressed guys. Canceling my subs - I'll blow my $50 a month on something that works and is supported. Let us know when you learn how to communicate effectively. Cheers
Mister Irizar Minmatar Hikage Corporation	Posted - 2008.11.22 21:23:00 - [242] okay, after I downloaded the latest patch for quantum rise (and after a reboot) I get this : Blue.dll not found Will try a fresh install, if it doesn't get fixed you'll see me again
Kiran Minmatar EXPLORATIS Delinquent Habits	Posted - 2008.11.23 09:08:00 - [243] I cant leave the stations anymore. When I do the game locks my pc up and I end up doing a hard reboot. Its the only game that does this so I know its not a hardware problem. Anyone tell me where the Eve game event log is so I can post it here ? ----------------------------------------------- Kiran-"Falling is a kind of a peacful experience. But its the sudden stop at the end thats the killer."
dodgy242 Corpus PCG	Posted - 2008.11.23 20:29:00 - [244] Same thing, blue.dll. There HAS to be a sollution to this without re-installing the whole lot? I patched on my laptop and everything was fine, I patch on my pc and it doesn't work anymore.
Hauler'O'Love	Posted - 2008.11.24 09:01:00 - [245] Originally by: Dragy Quote: CCP may also contact you using the information you provided to, for example, provide technical support, respond to user inquiries, transmit questionnaires and offer products and services. - this is a part of EULA (End User's License Agreement). And we still haven't received a reply after we posted about it. It was right after trinity was implemended, so more than 3 weeks now. I hope that CCP abides by the law that they created by themselfs Quote: CCP may also contact you I really dont think CCP will be ignoring this one, so here's a joint.
hfo ManiacK	Posted - 2008.11.27 08:55:00 - [246] In the hope that CCP notices that the number of people having this problem increases, I have also joined the club of trinity.dll/blue.dll crashes. It started since the quantum rise patch. Drivers are as up to date as they can be. Luckily I have become very skilled at logging in quickly, so I managed to save my ship everytime up now. Crashes seem to happen mostly when I drop out of warp near a station/stargate or in missions while turning my view or new enemies spawn.
Vorl	Posted - 2008.11.27 16:44:00 - [247] I am having this issue too. I didn't have it back when I did my trial account for the first time last year about this time, but now I get this often. It seems to be worse when server population is higher. my setup windows XPx64 Geforce 8800GT512 4G of ram 6000+ X2 AMD nvidia 7050 based chipset all drivers up to date.
Marius Strack Amarr Royal Amarr Institute	Posted - 2008.11.29 17:27:00 - [248] Just one more player with issues. Vista NVidia GF 8600GT 2 Gigs drivers/patches up-to-date CCP exefile.exe crash. Random time between crashes. Options/Graphic settings changes don't seem to help.
JudasMac Minmatar Dark Star Cartel Molotov Coalition	Posted - 2008.11.29 17:57:00 - [249] Edited by: JudasMac on 29/11/2008 17:57:24 Well supposedly the last update was supposed to fix the crashes...ummm...errr....nope! I still crash, just not as much. I am being told by corpies ,that I need to switch to the Classic Client. WHY WOULD I/SHOULD I HAVE TO?! Thats like buying a new car fully loaded, then finding out that whenever you use the power windows, power locks, CD changer, and cruise control, the engine dies! You gotta be kidding me. Bug reporting continues btw
Princess Ventil Gallente The Undertakers	Posted - 2008.11.29 18:01:00 - [250] Can CCP tell us if are trying to solve this issue?!? i changed to classic, i took off the router, i phoned my ISP, i download a ney client and install it, i updated all the drivers. The only thing i didn't do was stop trying to play this game.... should i do this?

Kellaen The Scope	Posted - 2008.11.30 00:48:00 - [251] Add me to this list. It only started happening after the QR 1.01 patch. Blue.dll is the culprit, and I am crashing all over and nothing is triggering it. You can be jumping, docking, sitting still in space for 5 minutes cloaked and it just crashes.
Atimathus Stuhlinger Caldari Imperial Coalition	Posted - 2008.11.30 02:47:00 - [252] Originally by: Kellaen Add me to this list. It only started happening after the QR 1.01 patch. Blue.dll is the culprit, and I am crashing all over and nothing is triggering it. You can be jumping, docking, sitting still in space for 5 minutes cloaked and it just crashes. Same thing on my system too. Seems to be random, can't pinpoint exactly what triggers it. Only started happening after the QR 1.01 patch. Uninstalled Eve and reinstalled from the 1.xGB full install file. It crashed again within 10 minutes. Specs: Premium Client Vista Ultimate 32-bit Radeon 4850 512MB Catalyst 8.11 drivers C2D 2.13Ghz 4GB DDR2-800 Onboard sound card - (Sound is disabled in the client.) Log Name: Application Source: Application Error Date: 11/29/2008 9:32:14 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: NINEHUNDRED Description: Faulting application ExeFile.exe, version 5.20.1.1472, time stamp 0x4906f869, faulting module blue.dll, version 5.20.1.4585, time stamp 0x4927e041, exception code 0xc0000005, fault offset 0x000610e6, process id 0x1664, application start time 0x01c95291c9e3b6e2.
Rusty Nals	Posted - 2008.11.30 19:18:00 - [253] Add me as well!!! Ok this just started a day ago..ony a few times but today it Continious...Socket Closed..I am getting this up on the screen.. EXEFILE.EXE application error The exception unknown software exception (0xc0000409) occured in the application 0x004abf87.. I never had this problem before the patch..all my drivers are uptodate..I am running XP and direct cable to the putor.. Sorry if this is the wrong forum area to post this..but as it stands now game is unplayable I have two accounts and can not run them at the same time.. I have also reinstalled EVE from scratch..this helped for a bit it seems, but the problem started again after 1 hour..
Orb Lati Minmatar ANZAC ALLIANCE Southern Cross Alliance	Posted - 2008.11.30 22:09:00 - [254] I think ive had this same issue ever since the premium upgrade. I run 2 accounts on 1 pc (dual screen) so naturally i have them both windowed. Worked out that it only randomly occurred when i clicked on objects in space in order to use the context menus. (this was after trying dropping premium and adjusting settings etc) Once I realized this i made sure all my iterations were via the overview display, and while not eliminating the crashes completely it has reduced them significantly. (Occasionally a Client will crash if im not careful where the mouse pointer is on screen and an object falls under it) When i get home from work ill try to figure out where vista hides crash loggs and see if the same dll's are at fault. "We worship Strength because it is through strength that all other values are made possible"
Molly Mayhem	Posted - 2008.12.01 03:01:00 - [255] Edited by: Molly Mayhem on 01/12/2008 03:02:57 My crashes are strongly tied to running 2 copies of the client. It doesn't matter if they're premium or classic (I have both installed) - both versions crash often if I run 2. Running a premium client crashes with some regularity, especially if I'm changing session, warping, switching ships, etc. Basically anything to do with moving me to a new location or ship. The basic client seems to work OK, as long as I don't run two of them, but it's ugly as sin compared to the premium client :( I run faux-fullscreen (windowed resized by evemon) so I can alt-tab to my browser. Vista x64 4870x2, most recent drivers SB X-Fi All my drivers are up to date, I've purged cache, etc. My machine is totally stable for everything else except EVE.
JudasMac Minmatar Dark Star Cartel Molotov Coalition	Posted - 2008.12.01 03:11:00 - [256] Edited by: JudasMac on 01/12/2008 03:11:55 Well i crash with one or 2 clients, i tried 3 and didn't crash the whole time. I crash on warping , or seesiosn changes. I crashed twice , after I logged off. Was funny tbh. I do remember when Trinity first came out the same EXACT thing happened, and the same 'ol "use the classice client" advice was going around. Eventually CCP fixed it. Kross zie fingahs! Spam with the bug reports!
Trocent Amarr 24th Imperial Crusade	Posted - 2008.12.02 04:40:00 - [257] Count me on the list. Event Type:Error Event Source:Application Error Event Category:None Event ID:1000 Date:12/1/2008 Time:6:11:36 PM User:N/A Description: Faulting application exefile.exe, version 5.20.1.1472, faulting module unknown, version 0.0.0.0, fault address 0x00000000. Intel E7200 Radeon HD 4850 Gigabyte EP45-UD3R Premium Graphics at 1440x900
Molly Mayhem	Posted - 2008.12.02 08:34:00 - [258] Well I hate to say it but the game is totally stable in fullscreen mode, and utterly butt**** unstable in windowed mode. I can literally crash the client on login if I run two copies windowed, yet I can play for hours if I run two copies in fullscreen. It's a PITA to alt-tab between clients & my web browser, but it works.
ClogMan Caldari Unknown-Heroes Night Sky Alliance	Posted - 2008.12.02 13:18:00 - [259] Same problem as others. Running in windowed mode. Faulting application ExeFile.exe, version 5.20.1.1472, faulting module python25.dll....
Ninninx Jaasii Cutting Edge Incorporated RAZOR Alliance	Posted - 2008.12.02 17:27:00 - [260] Same problem. My game is unplayable. Running a Radeon 3870

Apei Caldari Cloak and Daggers	Posted - 2008.12.02 17:44:00 - [261] I have 2 accounts and have been playing for about 5 months without a problem using the premium client. As of 11-29-08 I have had non stop crashes as described in these posts. I thought it might have been my computer, which it excedes minimum requirments easily, so on 12-1-08 I reformatted my comp and completely re-installed everything. Everything is up to date. The game continued to crash two more times and then I was able to play without a problem for about 2 hours. Has CCP aknowledged this issue? Sorry, I did not check through 9 pages to see if they have. If not I do not see a reason to continue paying for a game that I can not play.
JudasMac Minmatar Dark Star Cartel Molotov Coalition	Posted - 2008.12.05 00:00:00 - [262] I tried Windowed and fullscreen, they both do the same. BTW fullscreen IS unstable. And NO CCP has not responded to this thread, or my bug reports. Or anyone elses for that matter.
Verath Mckrackin	Posted - 2008.12.05 06:39:00 - [263] Edited by: Verath Mckrackin on 05/12/2008 06:46:04 Edited by: Verath Mckrackin on 05/12/2008 06:45:29 Recently patched my 2 8800GT's to 180.48 and lo-and-behold, when trying to start up EVE it crashes and.... Problem Event Name:APPCRASH Application Name:ExeFile.exe Application Version:5.20.1.1472 Application Timestamp:4906f869 Fault Module Name:_trinity.dll Fault Module Version:5.20.1.4585 Fault Module Timestamp:4927f4dc Exception Code:c0000005 Exception Offset:000425ae OS Version:6.0.6001.2.1.0.768.3 Locale ID:1033 Additional Information 1:fd00 Additional Information 2:ea6f5fe8924aaa756324d57f87834160 Additional Information 3:fd00 Additional Information 4:ea6f5fe8924aaa756324d57f87834160 Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 Went back and reinstalled old drivers but to NO AVAIL. Could we PLEASE have a freaking fix please. EDIT: Also this shows that it also Crashed as well..... Problem Event Name:APPCRASH Application Name:ExeFile.exe Application Version:5.20.1.1472 Application Timestamp:4906f869 Fault Module Name:nvd3dum.dll Fault Module Version:7.15.11.8048 Fault Module Timestamp:491b7aed Exception Code:c0000005 Exception Offset:002175c6 OS Version:6.0.6001.2.1.0.768.3 Locale ID:1033 Additional Information 1:f0f7 Additional Information 2:6ff84c4ff4bfe00c40398f75483a4085 Additional Information 3:e8f9 Additional Information 4:edc852e3485c6f5ba3a7588a65bbee43 Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
mytwocents	Posted - 2008.12.05 11:39:00 - [264] finaly ive found people with same problems, i thought i was going mad my problems are after the new expation, 2x cliants, 1 pc, 2x screens had not had a problem with this game in near 2 years till now allways random, mostly when runing both cliants, but can happen with only one running both on clasic, and have reinstaled xp as well as new vid card, new ram, etc, can not falt my pc in any way other than eve if i stay idle more than 5 mins, i cant see my ship warp, but everyone elce in system sees me get there, so i dont even crash or, i jump gate, wait for overview to load up etc, nothing, only drop down menu and can warp to bm, but cant see anything change on screen, can even wait long enough, and dock at a staion, just cant see it only after loging off and on again can i see where ive ended up other times warp to gate or belt, and nothing there, no corpys ships, or veld rocks, or rats un dock from staion can be bad to, black screen, and stays black, but i do un dock all right, on relog, can be 20-30k from staion bugs and log files sent, and fingers crossed sorry about the spelling, but i only went to school to eat my lunch
JudasMac Minmatar Dark Star Cartel Molotov Coalition	Posted - 2008.12.06 18:08:00 - [265] Still crashing. This time I was cloaked at a station, watching WTs and trying to get intel. i crashed, and they saw me warp off. So yah intel went well. The last crash I was cloaked at a staion, i saw a WT warp off to a gate, i went to follow him, and CRASH! I logged back in and the client had me warping to the gate i previoulsy wanted ot warp to.....i get to the gate(with WT's on it) and CRASH! Conclusion? WT's know what I fly now. My alliance corpmates think I fail more than what I really do. And I'm not into playing on any of my THREE accounts. Hmmm... too bad ghost training got the boot! PLEASE CCP If you love me or the money from my three accounts for the past 2-3yrs.... More bug reports sent btw..no response
Takeshi Lau Caldari State War Academy	Posted - 2008.12.07 05:51:00 - [266] This same issue started happening to me two days ago. When launching the client I would see the red Quantum Rise splash screen, but at the transition to the login screen the client would crash and I'd get the Windows error message. A review of my application event log would show that the error was with the _trinity.dll file. At the time that this problem cropped up I haven't done anything recently on my computer that would make my system unstable. The game was running fine for two weeks until my trial period ended. Perhaps there's correlation there, I don't know. To work around this I've uninstalled the premium client and installed the basic Eve client. I'm able to log in and play the game now, but am really disappointed that I'm graphically downgraded from what I was able to play without a hitch.
JudasMac Minmatar Dark Star Cartel Molotov Coalition	Posted - 2008.12.09 02:04:00 - [267] UPDATE! CCP is helping me. I got responses, and an in the works of sending them a ton of microsoft foreign alien speech. So that's promising!
nex supervos	Posted - 2008.12.09 02:50:00 - [268] im getting quite sick of this now. i have not changed a single thing on my client or on my computer or with my internet and yet eve has started crashing for me and has been for 2 days now. i keep getting a connection lost message everytime. why??? the only thing i can think is ccp has changed something. again why??? i say why because surely they can change something to help someone elses problem without messing up a load more peoples gaming experiance. i await ccp's response on this matter but i wont get one as always.
Ashemi Darkhold hirr Morsus Mihi	Posted - 2008.12.12 10:44:00 - [269] I had this same issue twice now. For me, there is a conflict with the eve QR client in combo with 8.11 or 8.12 ATI drivers having AA on. After messing around I have discovered 2 cures that have worked for me: Either, one, disable the ATI CCC from using AA by setting it to "use application settings" or two, going back to 8.10 ATI CCC, where I could continue to use AA on. Premium client ATI 1950 P4 2gigs cas 2 ram ------ hirr!
Ramanic	Posted - 2008.12.12 17:17:00 - [270] Edited by: Ramanic on 12/12/2008 17:18:22 I'm having the same issue with frequent crashes. It appears to be a memory leak as many others have mentioned. I'm running Vista 32 on a Quad core with 4 Gb. Each time I undock from a station or jump I can see the memory use by ExeFile.exe increase by anywhere from 2 to 10 Mb until I get a complete crash. So long as I sit in one place and do nothing I can run for quite a while but that kind of takes most of the fun out of the game :). I see numerous logs posted here from the error reporting in Windows so won't bother posting more identical logs unless CCP comes on and says they need more. Running one client I can sometimes stay in long enough to finish a mission (I've been taking 3s instead of 4s to limit the risk). I normally run two clients and between the two they eat my RAM until one or both clients crash. Ahh, just to edit, I'm running: Premium client Tried with Sound off and on Tried in Windowed and Full Screen mode (run full screen normally) Looking forward to a fix, thanks, Rama



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