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Why am I having to pay for a service that is never available?

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Paranoid Dreamszs	Posted - 2008.02.12 02:01:00 - [1] It seems that I am always receiving the message "cluster has reached its maximum user limit" and then it throws me into a BS queue that gets to like 2 and then resets back up to 2300 or so. Why is it cable and internet providers give credit for instances of outages but Eve does not? Is it not a provider of a service which we pay for? Well it should be held responsible for times when you can not connect. Also when will they ever fix the lag issues? Almost every system is becoming unbareable and impossible to play. All this time when are you all planning on fixing it? Or are you just gonna let it stay the same while you take are money? All I can say is it is absolutely rediculous service and nobody would stand for it in a real world situation. CCP Clean you act up so we can enjoy the game we are paying for.
Ikasu Gallente The Durandal Organization	Posted - 2008.02.12 02:02:00 - [2] You must be in lag city, or worse, Jita. Try another cluster.
An Anarchyyt Gallente Battlestars GoonSwarm	Posted - 2008.02.12 02:02:00 - [3] I'm in the game right now, and had no problem logging in. So can I have your stuff, you know, when you get to log on? Originally by: CCP Wrangler Second, a gentile is a non jewish person
Tortun Nahme Minmatar Heimatar Services Conglomerate	Posted - 2008.02.12 02:02:00 - [4] Edited by: Tortun Nahme on 12/02/2008 02:03:16 because you absolutely fail at reading the stickies on the front page containing known issues? edit: well it was still there this morning, what the heck lol Originally by: Cecil Montague They should change that warning on entering low sec to: "Go read Crime and Punishment for a few days then come back."
Annanda Gallente	Posted - 2008.02.12 02:06:00 - [5] Time to ditch AOL and get a real ISP?
Lal QelThyr Darkness Inc. Blood Blind	Posted - 2008.02.12 02:07:00 - [6] Sounds like its a problem on your end rather than CCP's. I personaly have no trouble connecting to EvE, ever (And I am with AOL ) (- Dev Protective Shield. My sig is invincible! -)
Paranoid Dreamszs	Posted - 2008.02.12 02:22:00 - [7] Originally by: Lal QelThyr Sounds like its a problem on your end rather than CCP's. I personaly have no trouble connecting to EvE, ever (And I am with AOL ) WEll if it was a problem with my ISP there would not by thousands of other in queue as well waiting to log in. This Umokka and had only 120 people at the time it happened this time. And yes i have a real ISP with a 12mb connection and only one pc using it So no it is not a problem on my side......if it were I would not receive the diaglog the cluster is full.
Dragos Mrs Royal Hiigaran Navy	Posted - 2008.02.12 02:29:00 - [8] change the port number you connect with from 26000 to the other one. i believe there is a thread about it in the windows tech forum. i had a similar problem and cleared it right up.
Taua Roqa Minmatar Eve University Ivy League	Posted - 2008.02.12 02:34:00 - [9] "Why is it cable and internet providers give credit for instances of outages" they do?! -------------------------------------------- Threads are stacking-nerfed; the more posts you add the less effective those posts are. mooooooo.
Lord Ishtvan	Posted - 2008.02.12 02:52:00 - [10] That only happens to me on Sundays.
Sovereign533 Caldari The Collective Against ALL Authorities	Posted - 2008.02.12 02:54:00 - [11] Originally by: Taua Roqa "Why is it cable and internet providers give credit for instances of outages" they do?! where i live they do... it's either pay up or the customer leaves... anyway, sure you're trying to connect to Tranquility? and not Singularity?
Tek'a Rain Gallente Collegium Mechanicae	Posted - 2008.02.12 03:01:00 - [12] Have to pay? Golly, I don't think you Have to pay at all. unless a Dev is holding you at gunpoint to force you to type in your credit details, you dont Have to do anything. You can, of course, Choose to pay or Choose to not pay if you feel the service is not fair for payment rendered.
Paranoid Dreamszs	Posted - 2008.02.12 03:18:00 - [13] Originally by: Sovereign533 Originally by: Taua Roqa "Why is it cable and internet providers give credit for instances of outages" they do?! where i live they do... it's either pay up or the customer leaves... anyway, sure you're trying to connect to Tranquility? and not Singularity? Yes and as i speak i got the same message the cluster is full after a blissful 20 minutes of lagged out play. Nothing like waiting 45 seconds to type a message or trigger a module on and off.
Ziveo	Posted - 2008.02.12 03:37:00 - [14] You don't have to pay for it
Paranoid Dreamszs	Posted - 2008.02.12 03:51:00 - [15] Originally by: Tek'a Rain Have to pay? Golly, I don't think you Have to pay at all. unless a Dev is holding you at gunpoint to force you to type in your credit details, you dont Have to do anything. You can, of course, Choose to pay or Choose to not pay if you feel the service is not fair for payment rendered. This post was to illustrate the fact that they are providing a pay to use service and if that service is not available due to thier issues, we should receive a financial credit for the amount of time we were unable to play. Cable companies will do that but you must call them whoever asked that question. Also I do not need smartassed comments so if you can not respond to the post on the subject it was made, then keep your 2 cents to yourself. I dont understand why people even bother to respond to a post when all thier gonna do is make an ass of themselves.
DILOOCA	Posted - 2008.02.12 04:34:00 - [16] The fact that we (and yes I see this issue all the time, like right now for instance....) continually have to wait in a queue to log into the game has nothing to do with a person's connectivity. (Those of you who suggested that as the problem should consider boning up on your basic understanding of how this whole "internet" thing works before you shoot your mouth off). Instead what we're seeing here is the classic scenario that has happened to every MMO I've ever played. Companies try to maximize profits by stuffing as many users as possible onto the fewest servers possible. When you do that, eventually someone will take it in the shorts. Paranoid is quite right in wondering why he can't expect to log on at will given that his payment for this game is expected promptly on a monthly basis. An outage or some other "one-off" issue is one thing. Night after night of having to wait to log on is nothing short of CCP making extra dough by minimizing their investment in our experience.
EluThingol	Posted - 2008.02.12 05:15:00 - [17] Originally by: Paranoid Dreamszs Originally by: Tek'a Rain stuff This post was to illustrate the fact that they are providing a pay to use service and if that service is not available due to thier issues, we should receive a financial credit for the amount of time we were unable to play. Cable companies will do that but you must call them whoever asked that question. Also I do not need smartassed comments so if you can not respond to the post on the subject it was made, then keep your 2 cents to yourself. I dont understand why people even bother to respond to a post when all thier gonna do is make an ass of themselves. So how long were you unable to play for for the sake of argument I am willing to give you 12 hours now lets work out your recompense (14.95 / 720) * 12 = 0.25 (rounded up) so yeah you want 0.25 euro or if your US 0.25 cents.... I can see why your so pained the loss of 25 cents must be heartbreaking to you .
ElweSingollo Starlancers	Posted - 2008.02.12 05:17:00 - [18] Originally by: DILOOCA The fact that we (and yes I see this issue all the time, like right now for instance....) continually have to wait in a queue to log into the game has nothing to do with a person's connectivity. (Those of you who suggested that as the problem should consider boning up on your basic understanding of how this whole "internet" thing works before you shoot your mouth off). Instead what we're seeing here is the classic scenario that has happened to every MMO I've ever played. Companies try to maximize profits by stuffing as many users as possible onto the fewest servers possible. When you do that, eventually someone will take it in the shorts. Paranoid is quite right in wondering why he can't expect to log on at will given that his payment for this game is expected promptly on a monthly basis. An outage or some other "one-off" issue is one thing. Night after night of having to wait to log on is nothing short of CCP making extra dough by minimizing their investment in our experience. Yes because they are not investing in an Infini band supercomputer for us to play our internet spaceships on... yep no investment whatsoever. (btw Eluthingol above is me stupid defaulting to alt) CCP and Eve Online... It's not a bug, it's a feature *In Before I Get M* Again*
DILOOCA	Posted - 2008.02.12 06:35:00 - [19] Ok, so I'm assuming you folks are CCP employees at this point. But since you'll inevitably come back saying you're not.... Why are you defending CCP and trying to make it seem like it's ok that they lack the capacity to service all of the people who are paying a subscription to them? It's not a question of how much they would owe us if they reimbursed based on queue time. It's a matter of paying for a service and then not being able to use the service you're paying for. If you went to a concert and found that they over-sold the event and that you would have to wait for 50 people to leave before you could go in, would you be so vocal in defending the organizers of the event? Of course not. You'd be ****ed and you'd be completely justified. This topic is entirely too clear cut for your view to be lent any sort of credence. We're paying to play the game. We can't play the game because CCP has chosen not to expand their infrastructure as their user-base has grown. Continue to play the contrarian if you like but there's really no rational position on the other side of this argument.
SirFett Omni-Core Freedom Fighters Ethereal Dawn	Posted - 2008.02.12 06:50:00 - [20] Originally by: DILOOCA (Those of you who suggested that as the problem should consider boning up on your basic understanding of how this whole "internet" thing works before you shoot your mouth off). Instead what we're seeing here is the classic scenario that has happened to every MMO I've ever played. Companies try to maximize profits by stuffing as many users as possible onto the fewest servers possible. When you do that, eventually someone will take it in the shorts. Valid point valid point however 1 cluster .... yesyes multiple servers on that cluster but for login that hardly matter unless your doing one of the folowing a) try to log into jita b) insert random caldari missioning system here c) try to log into a pos siege / blob op's problem may come from the way the internet works after all ( ohnoes ) such things as trafic shaping etc cba to go into details point being if people can log on and off without problems and your getting your queues all the time maby YOU are doing something wrong ?
Sandeep Raptus Regaliter Brutally Clever Empire	Posted - 2008.02.12 06:55:00 - [21] The queue happened because one of the proxies had "problems". "Proxy" is their term for border gateway router in a multi-homed hosting (I guessed). They fixed the llnw pipe router. Maybe another one of them became overloaded again. And regarding Jita, while unrelated to login queue, it doesn't lag..
Franga NQX Innovations	Posted - 2008.02.12 06:58:00 - [22] Don't log off in Jita and don't go there. And don't pretend that's not where you are. Originally by: Rachel Vend ... with 100% reliability in most cases ... General Aesthetics Changes Thread
DILOOCA	Posted - 2008.02.12 06:59:00 - [23] Ya that's probably it. I'm probably just doing something wrong every night (peak playing times) which is causing me to land in a queue, but I somehow get it right every morning (off-peak playing times) when I log in to switch skill trainings. Good call. My bad.
Zeba Minmatar Pator Tech School	Posted - 2008.02.12 07:07:00 - [24] Edited by: Zeba on 12/02/2008 07:08:38 Just logged in no probs with the server population at about 18000 which is normal for this time of the day. Also looking at the population stats eve has actually been rising in numbers logged in over the last month or so. Now noone is trying to say that certain individuals are not having connection issues but its kinda unfair to blame the whole thing 100% on CCP when there are several reasons not related to them for the problems. Tiscali for one with other networks singling out eve for packet shaping to improve thier own network speed at the cost of others plus lord knows what other things that havent been figured out yet. I'm willing to bet that the majority of people who are posting with these issues haven't even did a tracert yet let alone the most basic connection diagnostics like reseting routers and modems. I myself had some major connection issues back when Trinity was first rolled out but a router reset fixed it up and have not had a single issue since. Oh i did have one other instance recently but that was due to my ****** friend queing up a couple of hundred gigs of torrents and minimizing it on the living romm pc I never use. That one had me pulling out what little hair I have left until I figured it out a couple of days later. Originally by:** DILOOCA Ya that's probably it. I'm probably just doing something wrong every night (peak playing times) which is causing me to land in a queue, but I somehow get it right every morning (off-peak playing times) when I log in to switch skill trainings. Good call. My bad. If you can connect fine off peak then your most likely a victim of packet shaping during the peak times your trying to get on. Peak times for the majority of online game are the same as every other activity on the web. Originally by: Nice Guy This means that the writer epicaly fails at english. Irony. So delicious.
Apocryphai Caldari	Posted - 2008.02.12 07:12:00 - [25] The login queue is a bug. Doesn't work, never has. If you get the queue just close the client and try again. ________________________________________________________________ Originally by: Victor Valka What the skull-chick said.
Zeba Minmatar Pator Tech School	Posted - 2008.02.12 07:16:00 - [26] Originally by: Apocryphai The login queue is a bug. Doesn't work, never has. If you get the queue just close the client and try again. No. This a real issue with some people. The logon servers proxies are not being forwarded properly by some isps and messes up some peoples ability to log on. The problem is that they think its all CCPs fault. Originally by: Nice Guy This means that the writer epicaly fails at english. Irony. So delicious.
DILOOCA	Posted - 2008.02.12 07:25:00 - [27] Originally by: Zeba Edited by: Zeba on 12/02/2008 07:08:38 Peak times for the majority of online game are the same as every other activity on the web. Not sure where you got this info but I'd suggest you check your facts. Peak gaming happens 7-10 pm. Web traffic gets big and stays big pretty much all day long: 7 am to 6 pm. The graphs typically look like a big long plateau. Evening gaming traffic doesn't begin to approach regular day time throughput.
Zeba Minmatar Pator Tech School	Posted - 2008.02.12 07:29:00 - [28] Edited by: Zeba on 12/02/2008 07:32:23 So you just said your trying to log on to eve during peak internet hours for eveyone that just happens to be peak hours for eve. Also the peak internet traffic goes on far past 6pm mate after eveerone gets home from works and start browsing. Check you own shaped replies as the Point Stands. Plus way to ignore everything else that was posted. Originally by: Nice Guy This means that the writer epicaly fails at english. Irony. So delicious.
Apocryphai Caldari	Posted - 2008.02.12 08:19:00 - [29] Originally by: Zeba Originally by: Apocryphai The login queue is a bug. Doesn't work, never has. If you get the queue just close the client and try again. No. This a real issue with some people. The logon servers proxies are not being forwarded properly by some isps and messes up some peoples ability to log on. The problem is that they think its all CCPs fault. Ah ok, my mistake, sorry. ________________________________________________________________ Originally by: Victor Valka What the skull-chick said.
DILOOCA	Posted - 2008.02.12 08:23:00 - [30] Originally by: Zeba Edited by: Zeba on 12/02/2008 07:32:23 So you just said your trying to log on to eve during peak internet hours for eveyone that just happens to be peak hours for eve. Also the peak internet traffic goes on far past 6pm mate after eveerone gets home from works and start browsing. Check you own shaped replies as the Point Stands. Plus way to ignore everything else that was posted. You people are fabulous. An unending wealth of nonsense. My point was well and clearly made early in this thread. If you're still missing it, scroll up. Also, you've horked your time period math, I'm not going to explain it again. Once again, just scroll up and consider reading more slowly this time. Compound that with the fact that you have summarily failed to even construct a coherent sentence in the quoted post..........god why do I bother with this crap. Anyway look, on a completely different note. It's "you're". Not "your", "You're!" Compound of "you" and "are". It's not that hard and frankly it is hard to take you seriously when you missed that big ol' magical boat back in grade school. Look guys, have fun. I'm done with this silly convo. It's clear CCP doesn't monitor these threads in an effort to react to the needs of their user-base (here's another completely undefensible point for those of you who feel the need to mindlessly defend CCP) so there's little point in continuing the discussion. Send me some eve mail in game eh? May you could say something witty and yet totally devastating to my ego like: "your and idiot"

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