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| Author |
Thread Statistics | Show CCP posts - 15 post(s) |
viper2885
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Posted - 2008.02.19 16:51:00 -
[1]
Does anybody know when it will be back up? I am not getting the protocol error or anything. The server just appears to be down for me.
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Ortenz Brick
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Posted - 2008.02.19 16:54:00 -
[2]
The server is down for me as well. Status: Unknown
I thought the patch was taking more time than estimated but just ran a check on server status and it is up. But not for me.
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Ortenz Brick
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Posted - 2008.02.19 17:00:00 -
[3]
Also, i cannot use any of the support button or patch button, it opens a window written on it "URL error"
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viper2885
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Posted - 2008.02.19 17:22:00 -
[4]
If it helps, I am from North America. Maybe the connection issues are isolated to certain parts of the world...
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RaTTuS
BIG
Ka-Tet
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Posted - 2008.02.19 17:34:00 -
[5]
This Thread
--
BIG Lottery, BIG Deal, InEve &
Portrait Server
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Ortenz Brick
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Posted - 2008.02.19 17:35:00 -
[6]
 Originally by: viper2885
I am not getting the protocol error or anything.
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avon calling2
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Posted - 2008.02.19 17:35:00 -
[7]
it's up and running in london
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viper2885
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Posted - 2008.02.19 17:37:00 -
[8]
Edited by: viper2885 on 19/02/2008 17:37:29
I said I wasn't having that problem rattus. I just cannot connect period. Tranquility's status appears to be unknown.
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Ortenz Brick
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Posted - 2008.02.19 18:46:00 -
[9]
Can we get some feedback for this problem? Should we start downloading the client? =/
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Zaximus Lynch
Ever Flow
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Posted - 2008.02.19 19:29:00 -
[10]
Edited by: Zaximus Lynch on 19/02/2008 19:29:36
No firewall running at all, client takes a lot longer to startup, server status: unknown. Getting the typical cannot connect to server address message (not the protocol message) And just for kicks I followed the steps in the workaround CCP posted.
I started the client during extended downtime, downloaded the latest patch and now I cannot connect at all. I also live in North America, is it a geographic problem?
I also downloaded the latest full premium client and reinstalled, still getting the exact same problem.
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Drochobair
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Posted - 2008.02.19 19:30:00 -
[11]
I also cant connect to server- getting Server Status: Unknown- after downloading patch- using the workaround- rebooting - reinstalling eve - tearing my hair out - reinstalling eve again.... :( my skills finish in 2 hours!!
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CCP Casqade
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Posted - 2008.02.19 19:48:00 -
[12]
Have you guys tried reinstalling, rebooting. Clearing your cache, following the instructions in the workaround posted?
Can you please do this:
1. Press Start
2. Press Run
3. Type in CMD
4. Type in ping 87.237.38.200
5. Press enter
Does it time out?
Can you let me know what OS you have?
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Drochobair
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Posted - 2008.02.19 19:54:00 -
[13]
Originally by: CCP Casqade
Have you guys tried reinstalling, rebooting. Clearing your cache, following the instructions in the workaround posted?
Can you please do this:
1. Press Start
2. Press Run
3. Type in CMD
4. Type in ping 87.237.38.200
5. Press enter
Does it time out?
Can you let me know what OS you have?
Running xp home- pc hardware top of the range-
i got 'ping transmit failed error code 65'.. if that helps failed 4 out of 4 attemps
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viper2885
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Posted - 2008.02.19 19:55:00 -
[14]
Yes I did the usual troubleshooting.
I just completed the ping and each time it timed out. I am running microsoft vista: business edition.
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Ciaphas Khaine
Caldari
Wreckless Abandon
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Posted - 2008.02.19 19:57:00 -
[15]
I have the same issue as the guys above. I am running XP professional, and here is the message from the cmd script
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Jackson>ping 87.237.38.200
Pinging 87.237.38.200 with 32 bytes of data:
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
Ping statistics for 87.237.38.200:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
BOOST EVERYTHING THAT I FLY! NERF EVERYTHING I DONT! |
Ghost Goat
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Posted - 2008.02.19 20:04:00 -
[16]
Edited by: Ghost Goat on 19/02/2008 20:05:00
I cant be sure but i think its global routing issue again , im using 2 ISP's
and with the first im routed with level3 , on the other with llnw
, atm level 3 seems to work fine ,no problems connecting ,but via the llnw network there seems to be some issues , might be just coincidence that it happens in patch day , then again might not .
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Drochobair
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Posted - 2008.02.19 20:35:00 -
[17]
bump
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GM Sunshine
Game Masters
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Posted - 2008.02.19 20:36:00 -
[18]
If you have a router with a firewall or a software firewall make sure it allows all traffic through port 26000 for both UDP and TCP protocols. You can read through the following article to see if it has information that can help solve this problem, http://kb.eve-online.com/Pages/KB/Article.aspx?id=119
You can test your connection to our server by doing the following, if you encounter problems you can send us the results.
To see whether you can get reach our servers or not, please do the following:
1. Press "Start" and select run. Write 'cmd' and press "ok"
2. Write 'telnet 87.237.38.200 26000' and wait for the process to finish.
If the Command Prompt gives you an error and fails, you are most likely running a firewall of some sort which is blocking the traffic from your computer to our servers. You will need to fix that. However, if the window generates some scrambled letters, you are successfully contacting the servers and you'll need to make a pingplotter test with further connection info.
Here's how to do so: Download a program called pingplotter which is available at http://www.pingplotter.com/downloads/pngplt_2.exe If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work.
After starting up pingplotter do the following in the program:
1) Under "Adress to trace" put the following value in the box: 87.237.38.200
2) In the bottom left corner in the box "# of times to trace" put the value 1500
3) In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds
4) In the bottom left corner in the box "Samples to include" change it to 1500.
5) Click on "Trace" button in the bottom left corner.
Check if you get any packet loss or unusually high ping times at any node along the way. If you need any assistance with analyzing the results, then save the file as a sample set. File a petition and attach the file to the petition.
You can use the petition system on the web site to create a petition and attach the file.
You will find a link named My Petitions under the Eve Support column on the left.
Best Regards,
GM Sunshine
Eve Online Customer Support
Best regards,
GM Sunshine
EVE Online Customer Support |
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Evil Lasher
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Posted - 2008.02.19 20:46:00 -
[19]
it was working fine yesterday, today i feel like a ******** mouse hitting the same button and getting the same response (you dont get to play today!) and hoping for something different (you get to play today!)
Anyone know when this will be fixed? if this lasts much longer i'll have to resort to doing something productive like cleaning the house or (gasp)bathe.
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Anna Sun
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Posted - 2008.02.19 20:47:00 -
[20]
The server also appears to be down for me. After I installed the patch it has been unable to connect. I've sucessfully pinged the servers address without any packet loss, and I'm not getting the Incompatable protocol error. I really have no clue whats wrong, anyone else having this problem?
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Ciaphas Khaine
Caldari
Wreckless Abandon
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Posted - 2008.02.19 20:55:00 -
[21]
Originally by: GM Sunshine
If you have a router with a firewall or a software firewall make sure it allows all traffic through port 26000 for both UDP and TCP protocols. You can read through the following article to see if it has information that can help solve this problem, http://kb.eve-online.com/Pages/KB/Article.aspx?id=119
You can test your connection to our server by doing the following, if you encounter problems you can send us the results.
To see whether you can get reach our servers or not, please do the following:
1. Press "Start" and select run. Write 'cmd' and press "ok"
2. Write 'telnet 87.237.38.200 26000' and wait for the process to finish.
If the Command Prompt gives you an error and fails, you are most likely running a firewall of some sort which is blocking the traffic from your computer to our servers. You will need to fix that. However, if the window generates some scrambled letters, you are successfully contacting the servers and you'll need to make a pingplotter test with further connection info.
Here's how to do so: Download a program called pingplotter which is available at http://www.pingplotter.com/downloads/pngplt_2.exe If you are running a hardware firewall (SPI Firewall) on your router you will need to disable it, as otherwise this program won't work.
After starting up pingplotter do the following in the program:
1) Under "Adress to trace" put the following value in the box: 87.237.38.200
2) In the bottom left corner in the box "# of times to trace" put the value 1500
3) In the bottom left corner in the box "Trace Intervals" change it to 2.5 seconds
4) In the bottom left corner in the box "Samples to include" change it to 1500.
5) Click on "Trace" button in the bottom left corner.
Check if you get any packet loss or unusually high ping times at any node along the way. If you need any assistance with analyzing the results, then save the file as a sample set. File a petition and attach the file to the petition.
You can use the petition system on the web site to create a petition and attach the file.
You will find a link named My Petitions under the Eve Support column on the left.
Best Regards,
GM Sunshine
Eve Online Customer Support
I hate to be an ass but clearly this is a frikken issue with the patch, and not our internet connections. Everything was working just fine right up until the DT, and now its busted. Its pretty clear to me its something on your side. whatever, im going to reinstall my EVE client, but frankly it is slightly ridiculous that these things never get tested for
BOOST EVERYTHING THAT I FLY! NERF EVERYTHING I DONT! |
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CCP Casqade
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Posted - 2008.02.19 20:56:00 -
[22]
If you cannot ping the server, it has nothing to do with the patch.
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Evil Lasher
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Posted - 2008.02.19 20:58:00 -
[23]
i am using VISTA, i have successfully pinged the client with no lags or timeouts. oh well, i guess i'll HAVE to spend time with my kids today. i hope you're happy!
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Drochobair
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Posted - 2008.02.19 21:04:00 -
[24]
ok adjusting my router and firewall has fixed the problem- i am glad - but this should be made a sticky - or at least the fix should be - i.e- what to do if server status reads as unknown...thanks CCP!!
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ciphascain
Caldari
PROGENITOR CORPORATION
Intrepid Crossing
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Posted - 2008.02.19 21:32:00 -
[25]
same i can ping the server just fine, 0 packet loss and still connection timing out
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viper2885
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Posted - 2008.02.19 21:36:00 -
[26]
I'll try resetting my router when I get home and will reply with how it went.
Truly, just about everybody had everything up and running properly before the patch. I am convinced an issue with the eve servers thoroughly messed things up for at least some North American users. The situation as a whole is quite disconcerting.
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Gonna Change
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Posted - 2008.02.19 22:08:00 -
[27]
Originally by: CCP Casqade
If you cannot ping the server, it has nothing to do with the patch.
then explain to me whats going on if I have never had these problems, if I was able to connect to the eve servers and download the patch from the auto-patcher, and then, upon installing it, was unable to connect to the servers anymore? coincidence? likely story.
http://img54.imageshack.us/my.php?image=aresbg115dc.gif |
ciphascain
Caldari
PROGENITOR CORPORATION
Intrepid Crossing
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Posted - 2008.02.19 22:26:00 -
[28]
mine connects fine but hangs up at authenticating and then i get the connection time out error. game worked fine last night only broke when i installed the patch
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Sitnad Nilatac
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Posted - 2008.02.19 22:35:00 -
[29]
no problem with my connection, i deleted that CCP folder, but still i got status unknown
what should i do?
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CCP Casqade
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Posted - 2008.02.19 23:44:00 -
[30]
Read the reply from GM Sunshine.
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