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18 March 2008 - Daily downtime extended until approx 12.30

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Author	Thread Statistics \| Show CCP posts - 5 post(s)
Cptn Z Galaxy Trading Inc.	Posted - 2008.03.18 13:51:00 - [151] Originally by: Cheyenne Shadowborn Edited by: Cheyenne Shadowborn on 18/03/2008 13:44:41 I'm off to another game whose name I won't mention for fear of getting censored. A multiplayer online RPG where streaming patches work seamless, where I never ran into a single game breaking bug so far and very few minor ones, where there is no daily downtime and only once in three years I tried to login while it was offlined for maintainance, and where there is no monthly fee. Let me guess... Online chess maybe? --- Regards, Z
archangel1004 The Alien Antz space weaponry and trade	Posted - 2008.03.18 13:51:00 - [152] If the test server was free to the public im sure more ppl would use it?
Cptn Z Galaxy Trading Inc.	Posted - 2008.03.18 13:52:00 - [153] Originally by: Sleepkevert Originally by: archangel1004 nullnullSERVERS UP!1!!!!!1!1!11!!1!1! And only 8 minutes before my skill finishes You're owned! --- Regards, Z
Soporo Tides of Silence Hydra Alliance	Posted - 2008.03.18 13:52:00 - [154] Edited by: Soporo on 18/03/2008 13:53:44 Cluster currently not accepting connections. Fantastic. ________________________________________________ "We can't reimburse ships due to server meltdowns because our service is so frickin unstable we get thousands of reimburse petitions daily".
Lacco Space Perverts and Forum Warriors United Reavers.	Posted - 2008.03.18 13:53:00 - [155] i have finished skill training, oh dear, thats another couple hours of training time lost!
Tehyarec Erasers inc. Interstellar Alcohol Conglomerate	Posted - 2008.03.18 13:54:00 - [156] Originally by: Tarminic So what do people want - extended downtimes to fix some of the bugs or no extended downtimes and allowing the bugs to remain? Either way it's the same amount of whining. The whole problem is that the bugs aren't getting fixed, it's just more new ones popping up ;)
Ikonia Viziam	Posted - 2008.03.18 13:54:00 - [157] Originally by: Kayla Inara I'm somewhat concerned. EveMon was working last night and saying I was training Gal Industrial to level 3 (as it should have been). Now it's back to saying I'm training drones (which I haven't done since yesterday morning) and won't refresh again. I'm hoping they didn't rollback to yesterday morning since I was off work yesterday and literally spent the entire day mining. As i wrote earlier: Rollback is coming and we will have more downtime in about a few hrs. Try logging about tomorrow miday .. wait .. then is downtime, well, somewhen after that ... that is the TRUE NERF of Eve, downtimes extend traingtime.
queen najazer No Access	Posted - 2008.03.18 13:54:00 - [158] Hey at least your not going on holiday for a week. Hmm hows that work for re-embursement due to loss of training time?
Lafe Umbra Congregatio Interstellar Alcohol Conglomerate	Posted - 2008.03.18 13:55:00 - [159] Originally by: Cheyenne Shadowborn Originally by: Luh Windan If the test server does not catch these issues then there is something seriously wrong with it. Sorry to disappoint you, but if CCP WOULD respond, they'd probably tell you that not all issues can be caught on the test server due to it not having the full player load and all. That seems to have been be the standard statement in the past. Now, I'm sure we both agree a test server that doesn't have the player load of the live server makes it impossible to test some patches, especially a supposedly single number database change for a BPO This issue we are experiencing now has nothing to do with player load though, obviously.
trecwn AUS Corporation CORE.	Posted - 2008.03.18 13:55:00 - [160] best idea would be to employ testers who look for bugs and part of the job is to report and get them sorted before anything goes live. Yes some would slip through but every patch is a beta and should have a dedicated team of bug hunters, who are not on the server to play setups ect but to do as it was setup for test the version and resolve issues. Just my thoughts.

SeNsI01 Ministry Of Sin Corp Morsus Empire	Posted - 2008.03.18 13:55:00 - [161] And yet another hour floats by!!!!!!!!!
wibble ipera Missions Mining and Mayhem Chain of Chaos	Posted - 2008.03.18 13:55:00 - [162] Originally by: Lacco i have finished skill training, oh dear, thats another couple hours of training time lost! yep i finished Weapon upgrades at 13:47.....i'm loosing time guess i'll go down town and do the food shopping while i wait ---History is written by the Victors,but i dont know anyone called victor---
Siresa Talesi Center for Advanced Studies	Posted - 2008.03.18 13:55:00 - [163] Originally by: Murashu I'm in the military so yeah I have very little patience for people who cannot follow a time line, especially one they set. They've already extended todays DT twice and the server is still offline after the 2nd expected online time. This. If you have a schedule, you keep to it. If you know that you can not meet that schedule, then you notify your customers immediately, Period. When something goes wrong at the last minute and causes problems with the scedule, that's understandable, but it should be a rare instance, not a regular occurence. If it becomes regular, then you are not planning your schedule properly. However, this incident appears to be something that was known about in advance (judging by the timing of this thread). Why was there not some advance warning? This type of action is inexcusable. Yet CCP continues to follow this pattern, less than a day's notice for extended downtimes/patching (or no notice in this case). CCP, you really need to evaluate these fixes on whether it is better to rush the fix immediately, or if it would be better to delay the fix for a day in order to have time to provide proper notice to their customers. If it's not gamebreaking, I'd opt for the latter were I in your shoes. Also CCP, you have a section for announcements and news, post this information there! What does it matter if the information is not a "major" item, I haven't seen anything in the description of the announcement area that states it is only for major announcements. If it is, then this also needs to be clarified and a "minor announcement" section needs to be identified. People go to your designated announcement section for this type of information. When nothing is posted there, they assume there is no such information. How are they supposed to know to look somewhere else if that's where you tell them the info will be? If players post in the wrong section, the mods fix it. Why does CCP not follow the same rules? This is just another example of CCP's poor communication skills, which indicate to me just how seriously they take these issues and how important they think their customers are.
OzakiFragments School of Applied Knowledge	Posted - 2008.03.18 13:56:00 - [164] Originally by: trecwn best idea would be to employ testers who look for bugs and part of the job is to report and get them sorted before anything goes live. Yes some would slip through but every patch is a beta and should have a dedicated team of bug hunters, who are not on the server to play setups ect but to do as it was setup for test the version and resolve issues. Just my thoughts. Thats their QA. Oh wait they dont have one, but the claim to have one. Doubtful that this will ever happen...they're too busy playin catchup with their mistakes.
Murashu Demise and Vestige Black Flag Alliance	Posted - 2008.03.18 13:56:00 - [165] Originally by: archangel1004 If the test server was free to the public im sure more ppl would use it? You gotta have some incentive to play in a smaller community. I played on the EQ test server for a while and they let all testers play the expansions for free. I know its different in EVE since you don't pay for expansions(except for the long downtimes) but I'm sure they could come up with something that would entice players to join the test server.
gotyaa GalacTECH Unlimited	Posted - 2008.03.18 13:56:00 - [166] omg did i go on a time warp though i was back in 1998 oh hang on ,ops no must be 1998 they had hotfixes in 1998
gotyaa GalacTECH Unlimited	Posted - 2008.03.18 13:57:00 - [167]
anomalousresult Middleton and Mercer LLP The Omni Federation	Posted - 2008.03.18 13:58:00 - [168] Originally by: Siresa Talesi Originally by: Murashu I'm in the military so yeah I have very little patience for people who cannot follow a time line, especially one they set. They've already extended todays DT twice and the server is still offline after the 2nd expected online time. This. If you have a schedule, you keep to it. If you know that you can not meet that schedule, then you notify your customers immediately, Period. Especially when the customers are notoriously rabbalious.
Luh Windan Republic University	Posted - 2008.03.18 13:58:00 - [169] Originally by: Cheyenne Shadowborn Sorry to disappoint you, but if CCP WOULD respond, they'd probably tell you that not all issues can be caught on the test server due to it not having the full player load and all. That seems to have been be the standard statement in the past. Now, I'm sure we both agree a test server that doesn't have the player load of the live server makes it impossible to test some patches, especially a supposedly single number database change for a BPO Indeed and I am very aware of that (it is a problem I also have to deal with on my systems. However there are ways around it - none of them perfect I admit. But in this situation and given the problems I would expect to be able to take a snapshot of the live DB and do a dry run first off . This would at least let them get past the issues they had today and Sunday - problems that only show up on full load and also problems that are a result of player need other contingencies
Ikonia Viziam	Posted - 2008.03.18 13:58:00 - [170] Originally by: Soporo Edited by: Soporo on 18/03/2008 13:53:44 Cluster currently not accepting connections. Fantastic. Thats the wrong message. Cluster currently CAN NOT accept connections - we do not why nor do we know when the server will be up. We apologize for any inconveniences we SURELY have caused!

Kuvek Aliastra	Posted - 2008.03.18 13:58:00 - [171] Epic fail
Cheyenne Shadowborn Caldari Provisions	Posted - 2008.03.18 13:59:00 - [172] Originally by: archangel1004 If the test server was free to the public im sure more ppl would use it? It is free afaik? I used to use Singularity. Of course I stopped doing so, with having to make copies of my Eve folder virtually every week because it can NEVER pull a new Singularity patch that applies to the present Sissi client state, and because Sissi is utterly pointless to test some things. Try replicating for example something that needs a fancy ship, like a Nightmare or an officer mod. Sure, you can buy BASIC items on Sissi for 1 ISK but unless you're a school kid that monitors Sissi for the latest database load, then jumps instantly on one of the leftover contracts for said item before they vanish, there's no chance you'll ever get to test anything except market items. --
JohnTheBaptist Astronomic Influence	Posted - 2008.03.18 14:00:00 - [173] Its online now btw.
Ikonia Viziam	Posted - 2008.03.18 14:01:00 - [174] Originally by: Cheyenne Shadowborn Originally by: archangel1004 If the test server was free to the public im sure more ppl would use it? It is free afaik? I used to use Singularity. Of course I stopped doing so, with having to make copies of my Eve folder virtually every week because it can NEVER pull a new Singularity patch that applies to the present Sissi client state, and because Sissi is utterly pointless to test some things. Try replicating for example something that needs a fancy ship, like a Nightmare or an officer mod. Sure, you can buy BASIC items on Sissi for 1 ISK but unless you're a school kid that monitors Sissi for the latest database load, then jumps instantly on one of the leftover contracts for said item before they vanish, there's no chance you'll ever get to test anything except market items. Am no9t sure, i alwys though Tranquility is the test server. A live server cant have that much problems ..
Cheyenne Shadowborn Caldari Provisions	Posted - 2008.03.18 14:01:00 - [175] Originally by: Luh Windan Indeed and I am very aware of that (it is a problem I also have to deal with on my systems. However there are ways around it - none of them perfect I admit. But in this situation and given the problems I would expect to be able to take a snapshot of the live DB and do a dry run first off . This would at least let them get past the issues they had today and Sunday - problems that only show up on full load and also problems that are a result of player need other contingencies Just for the record, I totally agree with you. I was just being somewhat sarcastic, because there's basically two options: a) they didn't test a basic patch, or b) they have a complex patch which maybe WAS at least hard to test, but they pass it off to us for the last hour or so as a BPO number change. --
hipeanut2006 Catalyst Mining Co.	Posted - 2008.03.18 14:01:00 - [176] yayyy its back up =D about bloody time
Titan Pilot Imperial Academy	Posted - 2008.03.18 14:02:00 - [177] its up!!!
Bandean Truesler Eve University Ivy League	Posted - 2008.03.18 14:02:00 - [178] There is something that should be known to any kind of IT Manager or Developer, it's called Change Managment. Without a proper Change Management in place you have failures such as have occured here. You have a patch that won't effect the playing time, then you still need to pass this through change management, and part of that scheduling would be an advance notice to the player base. Let the player base then make a decision based on past "Minor Fix that won't effect maintenance time" if they want to prepare for the worse case senerio based on history. ITIL ftw !!!
Fong SaiYuk D.M.T inc Bionic Dawn	Posted - 2008.03.18 14:03:00 - [179] Originally by: Luh Windan Yep - having been doing this kind of job for over 18 years I have to agree. If my team were running into these kind of issues the alarm bells would be ringing. I would be making sure that processes and documentation and double checking are in place. Documentation.... ...lulz
Omega Man The Geddy Foundation	Posted - 2008.03.18 14:04:00 - [180] Originally by: Murashu I'm in the military so yeah I have very little patience for people who cannot follow a time line, especially one they set. They've already extended todays DT twice and the server is still offline after the 2nd expected online time. QFT, the military never get a timeline wrong. Its always over by christmas. - - Happy user of CAOD troll cleaner http://oldforums.eveonline.com/?a=topic&threadID=584345



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