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Author |
Thread Statistics | Show CCP posts - 5 post(s) |
Tommy Laughingface
Shoestring Operations
5
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Posted - 2011.10.27 12:35:00 -
[31] - Quote
As some of you might not understand my point about GTC. Whether or not Shattered Crystal accepts payment from Japan is not the issue. The issue is "Japanese people cannot answer a single English phone call even if it was a simple 'hai, ha waa yuu' and 'where do u live' call" . It is just.... simply "impossible" to let them understand and answer. |
Tommy Laughingface
Shoestring Operations
5
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Posted - 2011.10.27 12:39:00 -
[32] - Quote
Rakshasa Taisab wrote:What I can see as potentially happening is that the Japanese client will only be available through NEXON, however it is hard to see how they would go about forcing everyone in Japan to pay through NEXON...
E.g. how about foreigners on visits to Japan, that's gonna be a mess for customer support to handle.
It is confirmed that CCP will force everyone in Japan regardless of their nationality to go through NEXON. Travellers don't count as residents. |
madd0g11
GoonWaffe Goonswarm Federation
0
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Posted - 2011.10.27 12:45:00 -
[33] - Quote
Tommy Laughingface wrote:As some of you might not understand my point about GTC. Whether or not Shattered Crystal accepts payment from Japan is not the issue. The issue is "Japanese people cannot answer a single English phone call even if it was a simple 'hai, ha waa yuu' and 'where do u live' call" . It is just.... simply "impossible" to let them understand and answer.
Yeah because NO Japanese person can speak English ever. |
Tommy Laughingface
Shoestring Operations
5
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Posted - 2011.10.27 12:53:00 -
[34] - Quote
madd0g11 wrote:Yeah because NO Japanese person can speak English ever.
Yeah, no joke.... |
Mocam
EVE University Ivy League
53
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Posted - 2011.10.27 12:58:00 -
[35] - Quote
Tommy Laughingface wrote:As some of you might not understand my point about GTC. Whether or not Shattered Crystal accepts payment from Japan is not the issue. The issue is "Japanese people cannot answer a single English phone call even if it was a simple 'hai, ha waa yuu' and 'where do u live' call" . It is just.... simply "impossible" to let them understand and answer.
IMO - it kind of sucks having to jump through hoops. An auto-billing solution is usually much nicer than remembering to order up GTC's every few months but...
Honestly, until the pricing info is released it sounds to be a bit overly worried on the topic. If it's an issue of truest with their Japanese vendor, then a workaround should be doable - with sufficient interest from the community out there.
Again, if there is enough interest - this sounds like a business opportunity for some group such as shattered crystal or battleclinic.
They could setup a forwarding verification to be handled from Japan via a contract agency there. A computer in the US/EU forwards the validation info/request to a computer in Japan which calls, gets the validation and returns valid/invalid to the US/EU system for processing - which then sends the GTC via e-mail to the purchaser. Just a small app rental gig in Japan for the vendor... It shouldn't cost much per transaction.
No "international call" - no "foreign language barriers", just a call from an island based automated system that validates the payment info.
As such - perhaps proposing this to the community to get an interest metric, then contact one of the US vendors of GTC's and propose the idea to them.
Just thinking out loud - it doesn't have to be all bad if a work-around is possible which may be of interest to an English based website. |
Texty
State War Academy Caldari State
0
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Posted - 2011.10.27 13:01:00 -
[36] - Quote
Tommy Laughingface wrote:As some of you might not understand my point about GTC. Whether or not Shattered Crystal accepts payment from Japan is not the issue. The issue is "Japanese people cannot answer a single English phone call even if it was a simple 'hai, ha waa yuu' and 'where do u live' call" . It is just.... simply "impossible" to let them understand and answer. I do understand your point of Japanese lacking English communication skills which might makes it hard or almost impossible for them to buy time codes if you actually have to talk in English upon purchase. But since it seems to be the only way for people who doesn't want to get involved with Nexon to keep on playing, your information about the fact of receiving phone calls from shattered crystal for confirmation it self seemed to be much more of an issue to me :) |
Htrag
The Carebear Stare Hydroponic Zone
14
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Posted - 2011.10.27 13:07:00 -
[37] - Quote
I dont think either of you are understanding the issue.
There should be NO WORKAROUND REQUIRED involving a 3rd party. Whatever "dev" it was that removed the pod squish sound probably never even logged into the game. |
Mr Epeen
It's All About Me
410
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Posted - 2011.10.27 13:08:00 -
[38] - Quote
madd0g11 wrote:Tommy Laughingface wrote:As some of you might not understand my point about GTC. Whether or not Shattered Crystal accepts payment from Japan is not the issue. The issue is "Japanese people cannot answer a single English phone call even if it was a simple 'hai, ha waa yuu' and 'where do u live' call" . It is just.... simply "impossible" to let them understand and answer. Yeah because NO Japanese person can speak English ever.
pü¬pü£püùpü¬püòpüäpüïpüöpéìpüñpüìpü»pü¿püªpééµäÜpüïFÇàpüápüæs+òpüìS+ÿpüæpéï?
If you can read this, you haven't blocked me yet. |
Tommy Laughingface
Shoestring Operations
5
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Posted - 2011.10.27 13:14:00 -
[39] - Quote
Texty wrote:I do understand your point of Japanese lacking English communication skills which might makes it hard or almost impossible for them to buy time codes if you actually have to talk in English upon purchase. But since it seems to be the only way for people who doesn't want to get involved with Nexon to keep on playing, your information about the fact of receiving phone calls from shattered crystal for confirmation it self seemed to be much more of an issue to me :)
Either way, if you were to get such call, no Japanese would ever consider buying GTC through Shattered Crystals. At least I heard Battleclinic is not asking for such confirmation.
Also, I agree that as someone else said that there should be no workaround required.
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Rhinanna
Brutor Tribe Minmatar Republic
42
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Posted - 2011.10.27 13:25:00 -
[40] - Quote
Sounds like this is only if you want to pay in Yen, if your card automatiaclly converts payments to -ú or $s then you should be fine as far as I can see.
It says that the nexcom id will be used 'exculsively for billing and support' not that billing and support will be exculsively through Nexon. -The sword is only as sharp as the one who wields it! Other names: Drenzul (WoT, WoW, Lineage 2, WarH, BloodBowl, BSG, SC2 and lots more)-á |
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Sir Substance
Tactical Knightmare
102
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Posted - 2011.10.27 13:26:00 -
[41] - Quote
madd0g11 wrote:Tommy Laughingface wrote:As some of you might not understand my point about GTC. Whether or not Shattered Crystal accepts payment from Japan is not the issue. The issue is "Japanese people cannot answer a single English phone call even if it was a simple 'hai, ha waa yuu' and 'where do u live' call" . It is just.... simply "impossible" to let them understand and answer. Yeah because NO Japanese person can speak English ever.
Can you speak mandarin? |
Tommy Laughingface
Shoestring Operations
5
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Posted - 2011.10.27 13:27:00 -
[42] - Quote
Sir Substance wrote:Can you speak mandarin? Uh... no. But many of them can use English, however broken it is. Japanese can't, however little. |
Keno Skir
27
|
Posted - 2011.10.27 13:39:00 -
[43] - Quote
I once bought a GTC while i was away from home and realised as soon as i had confirmed the payment that the number on my order info was my home number in England, where my housemate was sleeping (about 4am in the uk ). So i e-mailed pcgamesupply.com immediately advising them nobody was home and they responded immediately saying they had cancelled the call and my GTC had been sent.
I'd reccomend using pcgamesupply.com and sending a companion e-mail explaining that you don't speak such good english and would like them to either bypass the verification call, or just to bare in mind that when they do call your replies may be limited other than to just confirm you did indeed just place an order. Unsure what the state of your english speaking is compared to writing but i'd be happy to send you an easy e-mail template you can use. The Apostle : I want a kangeroo Captain Kirk : Silly Austrians Sarmatiko : Let me guess: you're from US? Captain Kirk : Yeah Riverside IA - why? |
Hirana Yoshida
Behavioral Affront
88
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Posted - 2011.10.27 13:49:00 -
[44] - Quote
Sounds like those Nexon blokes managed to sell a cash-cow/control scheme similar to the one running on Serenity (China) in exchange for translating the client.
Can certainly understand why people are getting annoyed by this if true .. adding middle men has never resulted in anything but price increases and often even service degradation. |
Morganta
Peripheral Madness The Midget Mafia
178
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Posted - 2011.10.27 13:52:00 -
[45] - Quote
Texty wrote:Ranka Mei wrote:Texty wrote:Ranka Mei wrote:Can't you just use PLEX to add gametime? They say we can. But that's not the issue. Then I guess I don't understand your issue. You can buy PLEXes from any official dealer, and then apply those PLEXes towards gametime. So, way I see it, you're not forced to pay thru Nexon at all. You can buy PLEX some place other than CCP? The Email says buying PLEX from CCP must be done using Nexon points so if It's possible to buy them somewhere else, that's good news although PLEXes and GTCs are expensive than long term subscriptions. How ever, the point is, I was perfectly happy with my subscription (under Y900 / month) and would like to let CCP know that I'm upset that I have to pay either Y1,400 / month (PLEX, ETC) or something like Y3,000 / month (Nexon? this one is just a guess) from next April for practically no reason other than the fact that I live in Japan, and would like to know actually how much Nexon is going to charge us.
buying plex FROM ccp...
sounds like they farmed out their Japanese merchant processing to these guys
you can buy PLEX through other AUTHORIZED outlets actually to be clear, you can buy "Game Time Cards" which can be converted to PLEX
only CCP sells PLEX, but others sell GTC which can be converted to 2 PLEX each ingame
The American public's reaction to the change was poor and the new cola was a major marketing failure. The subsequent reintroduction of Coke's original formula, re-branded as "Coca-Cola Classic", resulted in a significant gain in sales, leading to speculation that the introduction of the New Coke formula was just a marketing ploy |
Ranka Mei
TANoshii Incorporated New Eden Research.
29
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Posted - 2011.10.27 16:53:00 -
[46] - Quote
Texty wrote:Ranka Mei wrote:Texty wrote:Ranka Mei wrote:Can't you just use PLEX to add gametime? They say we can. But that's not the issue. Then I guess I don't understand your issue. You can buy PLEXes from any official dealer, and then apply those PLEXes towards gametime. So, way I see it, you're not forced to pay thru Nexon at all. You can buy PLEX some place other than CCP?
Oh yes, you can buy PLEXex from many authorized places! :) (Can't believe the gall on CCP for telling you guys it can only be done via Nexon points)
I use http://www.evetimecode.com/ myself. You can buy as many as you like, and they cost $34.95 (which gives you 2x 30day PLEXes). In euro's that's even cheaper than the monthly 15 euro subscription fee.
You can also buy them here: https://www.deepspacesupply.com/60_day_gtc.html
EDIT: You buy gamescodes, which you can then convert, in-game, to 2x 30 day PLEXes.
-- "All your monies AUR belong to us!" -- CCP |
Ranka Mei
TANoshii Incorporated New Eden Research.
29
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Posted - 2011.10.27 17:03:00 -
[47] - Quote
Tommy Laughingface wrote:Sir Substance wrote:Can you speak mandarin? Uh... no. But many of them can use English, however broken it is. Japanese can't, however little.
pü¬püäpüñpéépüôpüäpüñpéépü¦püïpü¦püúpüïpéèpüápéê
-- "All your monies AUR belong to us!" -- CCP |
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CCP Navigator
C C P C C P Alliance
314
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Posted - 2011.10.27 17:12:00 -
[48] - Quote
Just wanted to jump in and clarify some things.
Firstly, the 3000 Yen price is inaccurate and the monthly price will be substantially less. As far as I am aware, the final prices have not been set but that figure is extremely high.
Nexon will be handling our billing for the localized client and payment security, is of course, a high priority for them. They are one of the biggest publishers in Japan. CCP Navigator - Lead Community Representative |
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Hirana Yoshida
Behavioral Affront
88
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Posted - 2011.10.27 17:15:00 -
[49] - Quote
evetimecodeFAQ wrote:In order to reduce scamming, we manually verify orders from new customers by telephone before we email EVE time codes.
deepspacesupplyFAQ wrote:To protect your order, *some* (not many) first-time customers may have a robot call while the order is in process. The robot will give you a code to put into our webpage. Just listen to the code, then input it into the webpage. No personal information is exchanged. Your privacy is protected!
How the hell is the average Japanese space geek supposed to get them from alternate sources if/when he neither speaks nor understands English?
Personally love the way it is done as it really increases my security, but it is hardly helpful for the linguistically challenged. We (read: our Japanese brothers) need an option that either speaks the tongue or offers an alternate method of verification (cue Chribba with :awesomesauce: webpage w. ingame verification or something ) |
Tommy Laughingface
Shoestring Operations
5
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Posted - 2011.10.27 17:16:00 -
[50] - Quote
CCP Navigator wrote:Just wanted to jump in and clarify some things.
Firstly, the 3000 Yen price is inaccurate and the monthly price will be substantially less. As far as I am aware, the final prices have not been set but that figure is extremely high.
Nexon will be handling our billing for the localized client and payment security, is of course, a high priority for them. They are one of the biggest publishers in Japan.
They are one of the biggest "Korean" publishers in Japan. *corrected |
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Rakshasa Taisab
Sane Industries Inc.
445
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Posted - 2011.10.27 17:25:00 -
[51] - Quote
CCP Navigator wrote:Just wanted to jump in and clarify some things.
Firstly, the 3000 Yen price is inaccurate and the monthly price will be substantially less. As far as I am aware, the final prices have not been set but that figure is extremely high. I hope you _DO_ realize that -Ñ3000 price is rather 'extreme', and the correct one would be about -Ñ1000?
The 20% or so VAT that Europe gets hit with is already a huge problem... And the above isn't event a 'VAT' based surcharge, it's a "they're Japanese" premium on the subscription.
CCP Navigator wrote:Nexon will be handling our billing for the localized client and payment security, is of course, a high priority for them. They are one of the biggest publishers in Japan. How good and holy they are never was the issue, rather it is that you are forcing all Japanese players to go through a 3rd party. 84,000 AUR ($420) spent on NeX store for Troll and Profit. |
Myxx
Atropos Group
115
|
Posted - 2011.10.27 17:31:00 -
[52] - Quote
CCP Navigator wrote:Just wanted to jump in and clarify some things.
Firstly, the 3000 Yen price is inaccurate and the monthly price will be substantially less. As far as I am aware, the final prices have not been set but that figure is extremely high.
Nexon will be handling our billing for the localized client and payment security, is of course, a high priority for them. They are one of the biggest publishers in Japan. it isnt that they're secure, or that they're a big publisher in japan.
ITS THAT YOU'RE FORCING THEM TO GO AND PAY SOMEONE ELSE THEY DONT WANT TO PAY IN ORDER TO PLAY EVE
I put it in big bold letters to make it all the more clear, not yelling, of course. |
Ranger 1
Ranger Corp
127
|
Posted - 2011.10.27 17:37:00 -
[53] - Quote
Rakshasa Taisab wrote:CCP Navigator wrote:Just wanted to jump in and clarify some things.
Firstly, the 3000 Yen price is inaccurate and the monthly price will be substantially less. As far as I am aware, the final prices have not been set but that figure is extremely high. I hope you _DO_ realize that -Ñ3000 price is rather 'extreme', and the correct one would be about -Ñ1000? The 20% or so VAT that Europe gets hit with is already a huge problem... And the above isn't event a 'VAT' based surcharge, it's a "they're Japanese" premium on the subscription. CCP Navigator wrote:Nexon will be handling our billing for the localized client and payment security, is of course, a high priority for them. They are one of the biggest publishers in Japan. How good and holy they are never was the issue, rather it is that you are forcing all Japanese players to go through a 3rd party.
Which isn't an issue either.
CCP sets the price, Nexon handles the billing and likely Japanese customer support that pertains to it. Many language issues go away at that point.
In return they have a very large and effective marketing and distribution tool at their disposal that is well known in that part of the world.
So yes, Japanese people wanting to purchase a subscription will pay CCP through a portal that they can actually communicate with effectively. GTC buyers should still be able to purchase from any authorized source in addition. If the pricing structure is similar (and we have no reason to believe it will not), it sounds like a reasonable arrangement.
If I were playing a Japanese game I'd personally rather a native English speaking portal handle my account information and any related customer service calls, simply because when my money is involved I don't want anything lost in the translation at either end.
To kill the enemy and break their toys!
It's not so much a mission statement,-áit's more like a family motto. |
Bane Loppknow
Aliastra Gallente Federation
4
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Posted - 2011.10.27 17:53:00 -
[54] - Quote
It might be a legal thing. Square Enix runs two different MMOs and NEVER does their own billing. It's always been through PlayOnline, which was awful, and now through ClickAndBuy, which I guess is like Paypal. Only awful. |
Texty
State War Academy Caldari State
1
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Posted - 2011.10.27 18:20:00 -
[55] - Quote
Mocam wrote:Honestly, until the pricing info is released it sounds to be a bit overly worried on the topic. Well I guess you're right. Personally, I have never had any bad experiences with Nexon (although I do hear many stories about their bad customer support) so as long as their price is at a reasonable level, it's no problem with me. I guess I just have to wait until CCP or Nexon announces the actual price.
Htrag wrote:There should be NO WORKAROUND REQUIRED involving a 3rd party. I totally agree. If paying via Nexon was provided as just an option mainly for new coming Japanese players, it wouldn't have been that much of a problem. In fact, 99% (I guess) of the Japanese community were expecting that it will be done that way. Words like "Payment via Nexon will be done by buying Nexon points and obtaining PLEX using your point so you will need a Nexon ID in that case. How ever, existing players EVE IDs will still be managed by CCP and not Nexon ( ... from a player conference report ( http://www.4gamer.net/games/004/G000412/20111016008/ it's all in Japanese I'm afraid) by 4gamer, one of Japans largest gaming sites).", gave most of us the impression that Nexon point payments were just something optional (and observing the sentences, it's quite obvious that 4gamer had the same impression too). It turned out that we were being too optimistic. CCP didn't lie, just not specific enough, intentionally or not. "EVE IDs will still be managed by CCP and not Nexon. However, CCP will not accept subscriptions from you. You must sign up for a Nexon ID, buy Nexon points and get your PLEX. " would have been better.
Morganta wrote:only CCP sells PLEX, but others sell GTC which can be converted to 2 PLEX each ingame
Ranka Mei wrote:You buy gamescodes, which you can then convert, in-game, to 2x 30 day PLEXes. I see. Got it.
CCP Navigator wrote:Firstly, the 3000 Yen price is inaccurate and the monthly price will be substantially less. As far as I am aware, the final prices have not been set but that figure is extremely high. In fact I wasn't expecting a blue to respond to this post. Thanks for the information. The \3,000 is yes, extremely high but as I said in OP, please be aware that it's a price tag most Japanese will naturally expect from a Korean MMO publisher so you can't blame us if we expect the same from Nexon. I hope we can hear more specific numbers soon. Thanks again for the info.
edit @Rakshasa Taisab : How did you manage to make the "Yen mark" appear ? o.O |
Ranka Mei
TANoshii Incorporated New Eden Research.
29
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Posted - 2011.10.27 18:34:00 -
[56] - Quote
Texty wrote:The 3,000 is yes, extremely high but as I said in OP, please be aware that it's a price tag most Japanese will naturally expect from a Korean MMO publisher so you can't blame us if we expect the same from Nexon.
I recall Hilmar having a particular fascination for the Korean gaming model to begin with. Apparently demographics from the Korean market had shown him that he could make money, hand over fist, buy selling in-game items at very high prices. Would have been nice if someone had told him we're not all Korean.
-- "All your monies AUR belong to us!" -- CCP |
Amro One
One.
7
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Posted - 2011.10.27 18:37:00 -
[57] - Quote
If those outfits bring miniskirts to EVE, then F*** yea, lets see them.
Now we all can be fairies in EVE, all we need now are ponies. |
Hakaru Ishiwara
Republic Military School Minmatar Republic
37
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Posted - 2011.10.27 18:40:00 -
[58] - Quote
CCP Navigator wrote:Just wanted to jump in and clarify some things.
Firstly, the 3000 Yen price is inaccurate and the monthly price will be substantially less. As far as I am aware, the final prices have not been set but that figure is extremely high.
Nexon will be handling our billing for the localized client and payment security, is of course, a high priority for them. They are one of the biggest publishers in Japan. But do their employees wear $1000USD jeans?
284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284 Characters 284286 |
Schwarze H
Twister Run
0
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Posted - 2011.10.27 19:13:00 -
[59] - Quote
LOL 3000yen? too expensive. CCP should check rate JPY=USD??? crazy CCP i do not want to pay cash for EVE ONLINE over 14.99USD per month!!
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Ranka Mei
TANoshii Incorporated New Eden Research.
30
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Posted - 2011.10.27 19:22:00 -
[60] - Quote
Schwarze H wrote:LOL 3000yen? too expensive. CCP should check rate JPY=USD??? crazy CCP i do not want to pay cash for EVE ONLINE over 14.99USD per month!!
3,000 En, that's 28 euro! Nearly twice as much as the rest of the world pays! Nice going, Hilmar! LOL. What?! You thought the Japanese wouldn't figure out!? Chigaimasu!
N.B. Seriously hope this is indeed a mistake; otherwise, trying to pull a fast one on our Asian neighbors isn't cool!
-- "All your monies AUR belong to us!" -- CCP |
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