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Extended Downtime Credit?

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Author	Thread Statistics \| Show CCP posts - 1 post(s)
Ravynwood	Posted - 2006.05.12 05:19:00 - [1] I noticed last time there was an extended downtime for upgrades there was never an offer by CCP to accomedate the members who do actually subscribe to the service. Payed for 30 days and got 29. Just curious if we are still going to be billed for the 30 days or the 29 as a result of this even more extended downtime... :) Ravynwwod
Borgholio	Posted - 2006.05.12 05:22:00 - [2] I doubt it. If they were down for 2 or 3 weeks then maybe they'd consider it, but a single day isn't a big deal...especially since they warned us it might be an extended downtime. ----------------------------------- You will be assimilated...bunghole!
Moriaus	Posted - 2006.05.12 05:23:00 - [3] Yeah refund the 44 cents you owe us! </sarcasm>
Adreanna Akira	Posted - 2006.05.12 05:27:00 - [4] I was ready for some Problems to come up during this time frame. So i trained a skill that would go 5-6 hours past the Deadline. Now my Skill is no longer training so im training nothing. I would like to log in and start training a new skill so ive waited patiently, I pay to play the game but now my time is being waisted. Blizzard gives credit for days when they have problems with their servers and no one can play world of warcraft. Did i make a mistake by leaving blizzard to come to this? EvE subscribers should get a days credit, if not for our missed day of playing time then for the "exclusive offline training" time that people havent been able to take advantage of.
4 LOM	Posted - 2006.05.12 05:27:00 - [5] I am expecting a 1 or 2 day credit added to my account, CCP is very good about this sort of stuff. in the past when they have run this late they have always added a day or 2 to everyones account. Originally by: Twilight Moon of course you have nice hair. That pod goo, is actually VO5 conditioner.
RutsDC	Posted - 2006.05.12 05:31:00 - [6] They even adviced you in the news to train a long skill, Adreanna. Don't think they have any obligation to refund you in this case.
Grey Macabre	Posted - 2006.05.12 05:31:00 - [7] No reason to get your panties in a twist. hell once this is finished it will be better for everyone
Julius09	Posted - 2006.05.12 05:32:00 - [8] Originally by: Adreanna Akira I was ready for some Problems to come up during this time frame. So i trained a skill that would go 5-6 hours past the Deadline. Now my Skill is no longer training so im training nothing. I would like to log in and start training a new skill so ive waited patiently, I pay to play the game but now my time is being waisted. Blizzard gives credit for days when they have problems with their servers and no one can play world of warcraft. Did i make a mistake by leaving blizzard to come to this? EvE subscribers should get a days credit, if not for our missed day of playing time then for the "exclusive offline training" time that people havent been able to take advantage of. I absolutely agree, I am not so much concerned about the skill but the fact i paid no matter how long i should be refunded in game time or money. I forgive the everyday gametime downtime since i am usually sleep at that time anyways.
Julius09	Posted - 2006.05.12 05:32:00 - [9] Originally by: Adreanna Akira I was ready for some Problems to come up during this time frame. So i trained a skill that would go 5-6 hours past the Deadline. Now my Skill is no longer training so im training nothing. I would like to log in and start training a new skill so ive waited patiently, I pay to play the game but now my time is being waisted. Blizzard gives credit for days when they have problems with their servers and no one can play world of warcraft. Did i make a mistake by leaving blizzard to come to this? EvE subscribers should get a days credit, if not for our missed day of playing time then for the "exclusive offline training" time that people havent been able to take advantage of. I absolutely agree, I am not so much concerned about the skill but the fact i paid no matter how long i should be refunded in game time or money. I forgive the everyday gametime downtime since i am usually sleep at that time anyways.
Julius09	Posted - 2006.05.12 05:32:00 - [10] Originally by: Adreanna Akira I was ready for some Problems to come up during this time frame. So i trained a skill that would go 5-6 hours past the Deadline. Now my Skill is no longer training so im training nothing. I would like to log in and start training a new skill so ive waited patiently, I pay to play the game but now my time is being waisted. Blizzard gives credit for days when they have problems with their servers and no one can play world of warcraft. Did i make a mistake by leaving blizzard to come to this? EvE subscribers should get a days credit, if not for our missed day of playing time then for the "exclusive offline training" time that people havent been able to take advantage of. I absolutely agree, I am not so much concerned about the skill but the fact i paid no matter how long i should be refunded in game time or money. I forgive the everyday gametime downtime since i am usually sleep at that time anyways.
Chakindra	Posted - 2006.05.12 05:32:00 - [11] When they say "train long skills", they mean LONG skills. Not a few hours past deadline, but a couple of days. However, we should be getting a day back from CCP due to Mr. Murphy's unwanted visit. Signed, Chakindra CEO of Deadzone Innovation Enterprises Fearless Leader of Ebil Minions "Competition and fair play are mutually exclusive."
Justen Kase	Posted - 2006.05.12 05:35:00 - [12] Given that they've now passed the 5:00 deadline, I'd like to see something updated as to the expected time the servers will be up...that should have been posted at 5:01!!
Vayhar	Posted - 2006.05.12 05:36:00 - [13] Blizzard only refunded days when they first opened. Now they tell everyone to f off.
Marcusi	Posted - 2006.05.12 05:40:00 - [14] I don't really want a payment credit. But something to address lost skill training would be appreciated. I even set a skill to train during the originally scheduled downtime. But the extended downtime has gone well over that and it's going to be morning here before I can get back online to set another skill training.
Dubh Faol	Posted - 2006.05.12 05:42:00 - [15] There's a reason I set a 6 day skill to train. Even if it takes all weekend, I'm covered. Although I agree, if the servers are out of commission for longer, than say, 12 hours, a credit is in order.
Siri Blue	Posted - 2006.05.12 05:42:00 - [16] I'd guess some of them went home to sleep a bit lol Well, Well...I was training a 3 days skill....but I'm going on vacation now and wanted to switch to a 26 days skill... But then...new hardware hopefully means increased playability and less lag...which means more fun which means all that downtime is all fine... But then...its not nice to not update run out deadlines and leave all us addicts to our withdrawl symptoms... Speaking of that....sleeeeeeeeeeeeeeeeeeeeeep time... Oh and yeah, I'm talking a lot of crap right now... Like... I wanna be a Space Pirate !!! Eh well...everyone have a good time and don't give CCP too much crap, they try to upgrade the game for everyone of us ;)
Bund	Posted - 2006.05.12 05:43:00 - [17] Originally by: Vayhar Blizzard only refunded days when they first opened. Now they tell everyone to f off. Blizzard continues to credit people for situations such as this one. Such credits have been issued within the last week. People pay for a certain number of days and they should get to play a certain number of days. I'm sure CCP will make this right once they have actually put the downtime behind them and gotten some sleep. Working 24+ hours straight under extreme pressure with no end in sight is no fun at all. They have my sympathy.
Vayhar	Posted - 2006.05.12 05:44:00 - [18] Originally by: Marcusi I don't really want a payment credit. But something to address lost skill training would be appreciated. I even set a skill to train during the originally scheduled downtime. But the extended downtime has gone well over that and it's going to be morning here before I can get back online to set another skill training. They did warn you to set a long skill. I gambled that the upgrades wouldn't take more then 15 or 16 hours and picked accordingly because the skill was far more valuable then any more then 1 day skill i could currently train. Guess we'll see if the gamble pays off still got some time left ;>
Foromus Funus	Posted - 2006.05.12 05:44:00 - [19] I actually play this for about 1~1.5 months yet, so I didnt know what a 'long' skill would be. But its a pity Im not training anything now, Ive to agree. But about refunding... Well, I really dont care, it would be very nice of CCP if they would, but I can live without the refund to be honest. I dont know what to think about it . Something is just going wrong, well, it happens .
Adreanna Akira	Posted - 2006.05.12 05:44:00 - [20] Originally by: Vayhar Blizzard only refunded days when they first opened. Now they tell everyone to f off. They just do that to you on your server. If there are major server issues on my server we are refunded a day, Period.
Aeon Lri	Posted - 2006.05.12 05:44:00 - [21] Howdy, Who cares about refunds! Let's bring on the new hardware! drewl Aeon Lri
Vayhar	Posted - 2006.05.12 05:46:00 - [22] Originally by: Adreanna Akira Originally by: Vayhar Blizzard only refunded days when they first opened. Now they tell everyone to f off. They just do that to you on your server. If there are major server issues on my server we are refunded a day, Period. Yeah cuz our server is down constantly its Mannoroth one of the problem servers so if they refunded us for all the AQ40/BWL constant lag and Manno crashes they douldn't have made any money in the last month heh. We're not the only server either. Maybe some GM's play on yours.
EcicIdol	Posted - 2006.05.12 05:47:00 - [23] You pay for 30 days but under the assumtion you understand they will do their best to be avilable for those 30 days if they are upgradeing or crashed they are trying and in my mind they are still meeting their end. i dont expect anything for this. stuff happens :) please relax and its all good i guess. im sorry its not my place to sugest action just my humble opion enjopy life -ecic
Adreanna Akira	Posted - 2006.05.12 05:49:00 - [24] Originally by: RutsDC They even adviced you in the news to train a long skill, Adreanna. Don't think they have any obligation to refund you in this case. Don't get me wrong. I love CCP from the day that i put in a GM ticket and got a response in the first 3 minutes. But would you pay full price for a movie ticket to only get the see the last 5 minutes??
Sobach	Posted - 2006.05.12 05:50:00 - [25] I just want some sort of update as to when the servers can be expected to come back up :(
Topaz BelleGemma	Posted - 2006.05.12 05:52:00 - [26] We should just bounty Mr. Murphy and hunt him down and blow him up no mater what system he tries to hide in.
Dhejay Centrix	Posted - 2006.05.12 05:53:00 - [27] Well, I for one think we should get a free day. I am not missing out on skill training but the servers have been down for a loooong time now. We had lots of problems when I first started playing and everyone got a day credit, this has been lacking lately even though there have been more issues. Come on CCP you know it makes sense, we haven't been able to play the game for aproaching 24h now. This extended DT has meant that any European working a 9-5 job basn't been able to play for a day, let's get the day back.
Wolverine PL	Posted - 2006.05.12 05:54:00 - [28] 6:00 AM, no update about server status. I Bet they are in beds now sleeping.
EcicIdol	Posted - 2006.05.12 05:56:00 - [29] ill donate a mil for mr murphy but i want his mods :) he must have a killer tank hes been around so long. i buy my game play months at a time wouldnt credit me a day just move my billing date back a day? would i care?
Scall McLean	Posted - 2006.05.12 05:56:00 - [30] Oh. My. God. NEWBIE! How much Product, Do you use!?!? I was hoping that I wouldn't see a thread such as this when the forums came back online. I'm going to have to say this as bluntly as I can without getting offensive and having my post deleted. IT IS A GAME!!! So what if you pay $15 a month to play it... If you weren't paying to play this game, then these Hardware upgrades wouldn't happen... Nor would patches or any sort of Technical support for that matter. If you people are going to cry about an extra few hours in the scheduled 'extended' downtime when you were warned that it may take longer, then perhaps you should think about how much EVE is actually controlling your life. I didn't even get to put a skill on to train during the Extended Downtime due to Internet issues... Do you hear me crying about it? No. Why? Because it's just a game. I am glad to pay the $15 a month to play this game, Unexpected extended downtimes and all. I don't want CCP to accomidate me because there were issues. I'M HAPPY IN THE KNOWLEDGE THAT EVE WILL COME BACK AND THAT I CAN CONTINUE TO PLAY! So really, to make a long post short. Sit Down, Shut up and stop ***ing about a whopping 44cents lost in your monthly payment. It's even less for those that pay in 3,6 or 12 month payments. I don't expect this post to last long, but honestly... I can't believe you people are actually ***ING about THIS of all things... You people need to get laid, seriously...
MissGA	Posted - 2006.05.12 06:01:00 - [31] I don't care about the refund, but I (like many others) set a skill just a few hours past their 1st deadline. So losing out on valuable skill time. Who knows when the server will be up ... even if it is, I'll probably be asleep, go to work later and come back to be able to log in the next day. THAT's TWO DAYS OF LOST SKILL TRAINING TIME! That's a lot for a noob like me. P.S.: I think I am getting withdrawal symptoms too. ----------- Still a newbie.
Taddens	Posted - 2006.05.12 06:02:00 - [32] Relax, its no big deal people. im sure CCP is doing everything they can to ge things back online. I mean the forums work now lol. Just think of it as your char getting a mini vacation :P hopefully things will be going strong sometime friday. If not, thats part of it. A tin can with guns is better than a pod with micro warp drive....wait.
Justen Kase	Posted - 2006.05.12 06:06:00 - [33] Just wish CCP would update us if we're talking an extra hour (oh that's passed already) or 12? The money, training, time is all a non-issue. Just get me a new estimate (with some real life fudge factor) and we'll call it even :)
Ravynwood	Posted - 2006.05.12 06:07:00 - [34] Hey skall nice newbie remark... point is we pay to play.. it is a game and the fact that i have to resort to real life actions while it is down is the main problem. Now what excuse do i use to get out of the dishes and washing clothes... It's called customer service... you can bet your ass that if your 30 days were up one hour after you wouldn't have access to your account.... so why should it be that we sit back and not expect the same service? i am still getting then new 05:00 message... 2 frik'n hours ago... Ravynwood Sig removed please keep it within 400x120 pixels, email [email protected] if you have any questions - Xorus
Magosian	Posted - 2006.05.12 06:09:00 - [35] Anyone who works in IT would have known to train a skill that is at least a few days long. The weekend is coming up and CCP is addressing a database issue. That's two strikes (oh how Murphy likes to screw you just before the weekend). Throw in the fact that the Tranquility is a production environment and that makes three. This thing reeked of extended outage; I'm not surprised at all. As far as getting compensated for the lost time, well.... we don't even know how much lost time is involved, yet. I think a lot of people are jumping the gun at this point...
Recon's Eye	Posted - 2006.05.12 06:10:00 - [36] As a database programmer, I can say that it would be super super easy to give people an account that contains "skill minutes" that you can spend anywhere, after the servers come back up. All you would have to do is query any accounts who had a skill complete during the downtime, and also the date/time when they actually logged back on and got a new skill learning. Subtract the times and you have the minutes owed the player. It would take maybe an hour to program, test and debug it. Then everybody can get online after an extended downtime, and see how many skill minutes they have to spend, and apply them to one or more skills until they are gone. Nobody would complain, and everybody would win. And before anyone else says "its a game" remember, to CCP its not a game, its a business. And their business is to keep players happy, and they can DO said business more effectively with a few modifications such as the one I have laid out. :)
Spyres	Posted - 2006.05.12 06:11:00 - [37] LOL. Unbelievable. I wondered how long it would be before the REFUND! crew came out of the woodwork. I wonder how you people deal with REAL problems? Since upgrades and such are FREE, I think asking for a refund is a bit rich, so to speak. Also, unless you are actually logged in 24/7, it's probably a bit much to think yourself deserving of a refund.
Sonos SAGD	Posted - 2006.05.12 06:14:00 - [38] in all the extended downtimes ive been though in almost a year now they have never given free time, i dont mind since i have a multi day skill trainning but i remember the days of not having skills that where longer that a day ----------------------------------------------- I refuse to show you my real signature unless you give me isk
Kassidus	Posted - 2006.05.12 06:14:00 - [39] Oh phuuleeeze! seriously do people have such a smal sad life that if they miss a few hours its the end of the world? get out smell the air it will come back its not the end of the world
Juzie	Posted - 2006.05.12 06:15:00 - [40] What a major failure. Someone needs a serious spanking. Guess the spanking will be the decreased revenues over the next several months.
Svett	Posted - 2006.05.12 06:15:00 - [41] Originally by: Ravynwood Moved to General Discussion - Xorus I noticed last time there was an extended downtime for upgrades there was never an offer by CCP to accomedate the members who do actually subscribe to the service. Payed for 30 days and got 29. Just curious if we are still going to be billed for the 30 days or the 29 as a result of this even more extended downtime... :) Ravynwwod 3 words go back to wow oops, 4 words
Captain Napalm	Posted - 2006.05.12 06:16:00 - [42] This is just plain silly. WoW servers go down because Blizzard simply doesn't invest enough in them to keep them stable with the amount of people logging in. Now CCP wants to invest money into the DB to prevent EXACTLY what's going on in WoW right now. Yet people still complain.
Solo Drakban	Posted - 2006.05.12 06:16:00 - [43] Everybody screaming for a refund needs to go and read the EULA, specifically section 12 regarding the Warranty.
LUGAL MOP'N'GLO	Posted - 2006.05.12 06:17:00 - [44] [ZOMGI'MSO**ED] We should get a free day every month because they go down for 1hr each day. Thats 24hrs plus some in a month. [/ZOMGI'MSO**ED] Sig removed, maximum allowed image size is 24,000 bytes. Please contact [email protected] for more info (including a copy of your picture!) -wystler
Spyres	Posted - 2006.05.12 06:18:00 - [45] Originally by: Juzie What a major failure. Someone needs a serious spanking. Guess the spanking will be the decreased revenues over the next several months. I don't even know where to begin with that one. I'd suggest that the only people who will cease playing because of an incident like this are the people who would not play past one month anyway.
Doshu	Posted - 2006.05.12 06:19:00 - [46] Edited by: Doshu on 12/05/2006 06:26:15 I belive it is not right to ask them for 44 cents when they are trying to upgrade the product... If however the game crashed without an upgrade being implemented then I say you are right, then we should get our money back. On the other hand if you are saying that we should ask them 44 cents just because they are trying to upgrade expensive piece of hardware, then I say you my friend IMHO are full of #$@$#. If you dont think so, please accept my apology and disregard my comment..
Kiko Makro	Posted - 2006.05.12 06:19:00 - [47] Originally by: Ravynwood Hey skall nice newbie remark... Hey Ravynwood, how freakin' patronising! Look at all the alts come out to whine.... when they say set a long skill train, they mean long. Stuff happens on upgrades, be prepared. Or maybe you'd prefer they didn't upgrade the hardware? Then you'd whine about the lag. And as for the "I'm a games/ software/ database dev and it shouldn't take this long"- FFS, get a grip, get a clue.
gunnergonk	Posted - 2006.05.12 06:19:00 - [48] i resent that last post. i pay to play and when i cant i expect a refund after all the problem is not mine, i did not cause it. also the "upgrades are free" comment is so stupid, they are part of the reason for signing up ie a constantly evolving world with updated features was advertised and therefore are not free.
Nukeitall	Posted - 2006.05.12 06:20:00 - [49] I WANT MY PENNIES BACK --------- >>Disclaimer: Anything Nukeitall says is not to be taken seriously. Mostly.
Red Horseman	Posted - 2006.05.12 06:20:00 - [50] From the EULA: "All subscription fees are in U.S. Dollars or Euros and are non-refundable unless expressly stated otherwise in the EULA." "The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind." Translation: No refund. As for WoW, I played that game for a month and it sucked, I complained and I never got a dime back. ---------------------------------------------- [DKOD] Marine HAF Gang Commander Meine Sachen will ich pflegen Den Rest in Schutt und Asche legen
Doragee	Posted - 2006.05.12 06:20:00 - [51] Originally by: Spyres LOL. Unbelievable. I wondered how long it would be before the REFUND! crew came out of the woodwork. I wonder how you people deal with REAL problems? Since upgrades and such are FREE, I think asking for a refund is a bit rich, so to speak. Also, unless you are actually logged in 24/7, it's probably a bit much to think yourself deserving of a refund. Yes...it lastet long this time, didn't it?
Aeon Yakati	Posted - 2006.05.12 06:20:00 - [52] Originally by: Ravynwood Moved to General Discussion - Xorus I noticed last time there was an extended downtime for upgrades there was never an offer by CCP to accomedate the members who do actually subscribe to the service. Payed for 30 days and got 29. Just curious if we are still going to be billed for the 30 days or the 29 as a result of this even more extended downtime... :) Ravynwwod How about you get billed for the massive hardware upgrades they've done of the last couple of months? How about you get billed for each and every expansion while we're at it? Stop wasting everyone's time over $0,50
Recon's Eye	Posted - 2006.05.12 06:20:00 - [53] Woo!! They put up the "Um we have no idea when it'll be back up" message! :P
Juzie	Posted - 2006.05.12 06:23:00 - [54] Spyres...so if this means nothing to you, then why are you even logged on? And yes, there are probably several hundred who have played for less than a month. This is a business or did you forget. Keeping customers happy is what continues the revenue stream, which when I last checked, was the bottom line in business.
Solo Drakban	Posted - 2006.05.12 06:25:00 - [55] Originally by: gunnergonk i resent that last post. i pay to play and when i cant i expect a refund after all the problem is not mine, i did not cause it. also the "upgrades are free" comment is so stupid, they are part of the reason for signing up ie a constantly evolving world with updated features was advertised and therefore are not free. You can expect a refund all you want. What you AGREED to when you signed up and starting playing is that downtime happens and that CCP is under no obligation to refund you if the servers go away. Infact, they don't even have to refund you if one of the devs, in the middle of working to correct these problems related to upgrading the GAME service's hardware to shiny new toys to make the GAME go faster and smoother, stops to check the forums to see what people are saying, reads the crys of the masses whimpering in despair because they can't access their GAME, *****s under the strain and goes and whizzes all over the new electric toys, lighting them on fire from the short circuits created.
Captain Napalm	Posted - 2006.05.12 06:25:00 - [56] Originally by: Nukeitall I WANT MY PENNIES BACK Says the man with 4 CN Ravens for sale on escrow I R JEALOUS.
Magosian	Posted - 2006.05.12 06:26:00 - [57] Juzie, this downtime is a direct result of trying to please the masses. Let's not forget that.
RutsDC	Posted - 2006.05.12 06:26:00 - [58] Originally by: Adreanna Akira Originally by: RutsDC They even adviced you in the news to train a long skill, Adreanna. Don't think they have any obligation to refund you in this case. Don't get me wrong. I love CCP from the day that i put in a GM ticket and got a response in the first 3 minutes. But would you pay full price for a movie ticket to only get the see the last 5 minutes?? Adreanna, I think your comparison to a film is halting. This is more the case of the film projector being temporarily out of order. You still get to see the whole film and, since this is a hardware upgrade, you get to see it in full colour with surround sound. ;)
Princess Beefcurtains	Posted - 2006.05.12 06:27:00 - [59] OMGOMGOMG with the cash used up to pay for the last day of EVE gaming I could buy a loaf of bread of a bar of cheap chocolte!! I'm so angry and want compensation (etc etc etc), and AND with the time thats been wasted I could have mined/npcd/pvp in EVE (tbfh playing a game is just as much wasting time really as waiting for server to come up or playing another game while waiting for server to come up) mind you, I find whine threads entertaining at times, so even if this was not a whine thread (just read title and though "hey, I can type stuff here! zomg!") please continue to post them to fill our dt with laughter Join the Boris Johnson Fanclub!
Spyres	Posted - 2006.05.12 06:27:00 - [60] Originally by: Juzie Spyres...so if this means nothing to you, then why are you even logged on? And yes, there are probably several hundred who have played for less than a month. This is a business or did you forget. Keeping customers happy is what continues the revenue stream, which when I last checked, was the bottom line in business. I'm logged on because I'm at work and I'm bored. And yes, keeping customers happy. Hmmm, good argument. Just one thing, what part of a great big fat upgrade, intended to make the gaming experience better for the players, er, customers, did you miss?
Saeris Tal'Urduar	Posted - 2006.05.12 06:30:00 - [61] Is this where I place my order? I'll take a General Tso's Chicken 5 star "*****" hot, please. With fried rice, and pot stickers.
Ackhillies	Posted - 2006.05.12 06:32:00 - [62] Wow, ok- as far as I know everytime EVE has crashed and the servers went down by something unforseeable- we have all gotten +x amount of days/hrs added to our accounts. As for extended downtimes during patches and upgrades, get used to it or get out of our game cuz you're the ppl who are ruining it for the rest of us. And to all those that say CCP will loose RL money/players, haven't played for very long. I remember not too long ago loggin in to find 10k ppl online at peak times, now i log in to 22k+. So I don't think they care if a few whinning *****es leave. Truth is, they don't want you here anyway.
Red Horseman	Posted - 2006.05.12 06:34:00 - [63] Edited by: Red Horseman on 12/05/2006 06:35:18 Edited by: Red Horseman on 12/05/2006 06:34:18 Originally by: Solo Drakban Infact, they don't even have to refund you if one of the devs, in the middle of working to correct these problems related to upgrading the GAME service's hardware to shiny new toys to make the GAME go faster and smoother, stops to check the forums to see what people are saying, reads the crys of the masses whimpering in despair because they can't access their GAME, *****s under the strain and goes and whizzes all over the new electric toys, lighting them on fire from the short circuits created. I think you've stumbled upon the true cause of the delays ---------------------------------------------- [DKOD] Marine HAF Gang Commander Meine Sachen will ich pflegen Den Rest in Schutt und Asche legen
spRAYed	Posted - 2006.05.12 06:36:00 - [64] [idiot#2867]Jeez CCP, u guys really cant do anything right, omg! I mean, i play wow and stuff, and u know, its like much much better service!!!!111one. So u know, i would like ehm, u know....ehm moneh? [/idiot#2867] Must stop idiots......must....stop.... Willie needs help, he's blind and cant chew his own fish. Support me!
Drizit	Posted - 2006.05.12 06:36:00 - [65] Personally, I don't care. If the game runs better once it's back up, then it's time well spent. Take a good look around at other MMO's, how many other companies spend so much time and money in upgrading the hardware for the users to enjoy better gameplay? Many of the others just shut the server down forever once the servers can no longer take the strain and don't bother to replace them. I don't see the likes of Blizzard and Microshaft spending the money they got from subs in hardware to make the game better. All I see is a big back pocket bulging with bank notes as the servers grind to a halt under the load. Then it's "so long and thanks for all the fish" as they take down the servers, pack them up and head off to the Riviera to spend it all. Cutt CCP some slack, when they upgraded all the servers, they were back online before schedule. This time, they hit a glitch. Sh*t happens. --
Ravynwood	Posted - 2006.05.12 06:41:00 - [66] lol ... wow!!! Didn't thing my original post would spark the exictment in some and the ignorance in others. Refer to the orginal post and notice the smily face at the end. Since i had the free time as I wasn't blowing stuff up :) Thought i'd check out the forums. And as with any board like this people read a few lines and snap back with witty snoty remarks, placing words into others mouths, most of which are a garbled mix of what others have said. I could care less about a refund really and as far as the nice new upgrades i am sure they will be great... thats what we pay for right? Good to see a company put it's profits back into it's product.
Selfrightous Fury	Posted - 2006.05.12 06:42:00 - [67] Originally by: Red Horseman From the EULA: "All subscription fees are in U.S. Dollars or Euros and are non-refundable unless expressly stated otherwise in the EULA." "The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind." Translation: No refund. yeah thats a standard get out clause you will find on almost all MMO's other MMO's have given free days to compensate for lost game time. they dont have to to but it is good for customer relations. Originally by: Red Horseman As for WoW, I played that game for a month and it sucked, I complained and I never got a dime back. Odd coze wow refunded me about a weeks worth of playing time over the 9 months I played it. althought it was because of major lag issues and lots of people lost more than a weeks worth of playing time.
Da Death	Posted - 2006.05.12 06:42:00 - [68] CCP only wants to make EVE BETTER FOR US - people try to understand it. It is a bad situation for ccp. They invest money and resources to make a better game and instead getting hugged by us for their sacrifice, we flame at them. Thats not fair. All of know that hardware/software not allways work the way it should be. So cut them some slack! Absolution - Curse - T2 Laser Crystals - T2 Drones and more -> check Bio
Princess Ghost	Posted - 2006.05.12 06:43:00 - [69] Originally by: Ravynwood Moved to General Discussion - Xorus I noticed last time there was an extended downtime for upgrades there was never an offer by CCP to accomedate the members who do actually subscribe to the service. Payed for 30 days and got 29. Just curious if we are still going to be billed for the 30 days or the 29 as a result of this even more extended downtime... :) Ravynwwod An extra day has only been added to everyones account once in the time that I've been with EVE (since Feb 04) however the "are we going to get days added to our accounts???" pop up everytime we have upgrades or patches. The answer should be no shortly followed by a click.
Lucrende Slinkna	Posted - 2006.05.12 06:44:00 - [70] Well, after reading everything said so far, I'm fully under the opinion, that they can keep my .44 cents, because to me.. the game cost me 5.00 to buy if you break it down and did the download instead of buying it in a store. Which need I remind the other MMO players that when you goto the store and buy the game to play costs around 50.00 USD so.. I still owe them roughly 49.56 ;) but if you need the math.. first month on a pay account is 19.95, then each month re-occuring is 14.95.. a difference of 5.00 Computers crash, hardware doesn't meet up, it happens. It's happend plenty to me in my time with my own computer. Asking for a refund is like asking a car dealership to stop payments while your car is in the shop being worked on or repaired. It won't happen. CCP has done amazing things in my eyes, granted I haven't played that long but what other MMO can boast of having 20k players all on at the same time on the same server. These people are breaking all the previous set limitations for us by other MMO's. Oh and Ravyn, I sympathize with you on the dishes/laundry thing... unfortunately, at this time I don't have anyone to give that excuse to :P
Ravynwood	Posted - 2006.05.12 06:45:00 - [71] oh and it was think not thing and i think snoty should have been snotty :) didn't wanna get flamed for be illiterete or anything... then again... that wouldn't happen in a great forum like this now would it :)
Dinique	Posted - 2006.05.12 06:45:00 - [72] Firstly, the amount of money 'lost' to the downtime is trivial. But that also means a refund wouldn't be a big deal anyway. Putting everyone's billing date one day on would be the nice thing to do. But I don't really care either way. The dev that turned on the forums should have taken 2 minutes and make a little post here to give people an update. Someone from CCP should have posted SOMETING in an official capacity, even if its "We are still experiencing problems, servers will be up ASAP but we can't give you a timeframe at this stage". Because something is better than nothing in this case. And the people flaming people who are whining/asking for refunds/whatever: Shut up, please. You are worse than the whiners, it doesn't make you seem mature/smart/whatever you are trying to prove. And NO TomB will NOT descend from the heavens to give you a hug and to tell you that you're his favourite subscriber ever (you're not). I can't help but get this mental image of kids whining for their candy, and then the one brother/sister trying to act all big and mature by telling them to be patient and "its only a game, err... candy" and then grinning pathetically at the mom for approval. So basically what I am saying is: CCP make a post, and the rest of you STFU or, alternatively, FOAD. :) PS. Planning your skill training for REALLY extended downtime FTW
The Shamen	Posted - 2006.05.12 06:47:00 - [73] STFU whining. FFS. Get a job / Life.
DJ P	Posted - 2006.05.12 06:52:00 - [74] I'm laughing reading all those similar threads. As some logical people mention. EVE is game. Who cares about skill training, refunds etc. But nowhere to found people complaining that they didn't made any ISK to sell on ebay, and lost 1 "working" day.
Cletus Graeme	Posted - 2006.05.12 06:53:00 - [75] Whilst I sympathise with all those itching for EVE to come back online (myself included) I think we should get some perspective here. This is a MAJOR upgrade which should significantly improve performance & playability in the long run. CCP are putting in a lot of effort in now for OUR benefit aswell as their own & I for one appreciate the investment in new technology which shows commitment to both the game & player community (not to mention sound business sense !) So cut them some slack people ! I'm sure many of you have some experience of I.T. projects & are aware just how difficult it is to give accurate completion ETAs. If anything I would suggest EVE be MORE pessimistic in future & give themselves 24hrs downtime for upgardes so that people (1) Don't make silly assumptions about when they EVE will be back up & train longer skills (2) Don't whine about not being able to play for a day - honestly, go out and get a life ! I had to tell this to myself yesterday too :) If we are still twiddling our thumbs this time tommorow then I'd say you might have a case for complaining but atm there are more important things we could all be doing with our time than moaning about a little extra downtime in here....
Ravynwood	Posted - 2006.05.12 06:54:00 - [76] Ah crap!!!! I forgot about the isk i can't sell... ah now i'm ****ed for real :)
Wesley Harding	Posted - 2006.05.12 06:56:00 - [77] Amazing how every time this happens, someone complains, like it wasn't expected.
Ravynwood	Posted - 2006.05.12 06:59:00 - [78] 430 sec... i knew this thread would get it back online quicker :P
Spartanicus	Posted - 2006.05.12 06:59:00 - [79] I don't really care about a day refund. But I have never played a MMO that had a long downtime like this. But I guess they need to get new hardware online. Which is good because I really hate getting Gate Locked and taking 3 restarts to get through a jump gate. So I will not complain if it runs better. Wish I would have paid attention and trained a longer time skill. ... Oh well.
Adreanna Akira	Posted - 2006.05.12 07:01:00 - [80] Originally by: RutsDC Originally by: Adreanna Akira Originally by: RutsDC They even adviced you in the news to train a long skill, Adreanna. Don't think they have any obligation to refund you in this case. Don't get me wrong. I love CCP from the day that i put in a GM ticket and got a response in the first 3 minutes. But would you pay full price for a movie ticket to only get the see the last 5 minutes?? Adreanna, I think your comparison to a film is halting. This is more the case of the film projector being temporarily out of order. You still get to see the whole film and, since this is a hardware upgrade, you get to see it in full colour with surround sound. ;) I went to the Movies and the projecter broke. But the film kept rolling. By the time they fixed the progectors there was only 5 mins of film left. If i wanted to see it again i'd have to pay for another ticket. That sounds fair. Sorry for posting here.
tyrol	Posted - 2006.05.12 07:07:00 - [81] Edited by: tyrol on 12/05/2006 07:08:23 i bet most people whining about wanting credit have only missed out on 1 maybe 2 hours of gameplay anyway. i play eve a lot, in my opinion its like me asking for credit everytime i dont log in for over 24 hours, cos im paying for something im not using. I and everyone else was aware of this downtime for quite sometime, we were warned to train long skills, long skills being more than 24 hours so anyone whining about lost training time should just have a think about how silly they are to have not heeded the warning just a typical patch/upgrade day imo
Copine Callmeknau	Posted - 2006.05.12 07:07:00 - [82] Anyone noticed that the avatars of most of the people whining for extra time are a '!'? ------- With five million sheep in this army I seem to be the only one fit to command
Spartanicus	Posted - 2006.05.12 07:10:00 - [83] its up now anyway so.... who cares.
Melissa Vorair	Posted - 2006.05.12 07:10:00 - [84] I am playing Eve-online for a longer time, and know i am realy ****ed off, i lost the Bet in My Corp and have to pay. I Bet on 3.43 ... just before the initial Down. I am just loosing 1M the Hour cause i couldn't line Up an reactor at one Pos before Dt i had 30 mins to few, but all posses have 5 days fuel cause i know Dt's in eve and Long Skill means, a skill with at least two days. Normaly 4-5 Days. In the first years CCP was very generous about free Days. But with the masses of new players they are not so depending on old players. And Castor was far more unstable in the first month. I will cheer on a 1 Day free day. But i don't expect one realy, then the reason for giving players one day refound is to keep them in eve. Eventually we got too many players. We got one of the best Servers of the world, with the fastest Harddrives in the World. The WoW Servers are Tiny against it as they are small server with small world. We got the biggest consisting world. in Eve it's all the Maximum skale, so it's tricky to keep it up, the Next Game server ist about 3-5 Times Smaller.
Xantiln	Posted - 2006.05.12 07:13:00 - [85] I have only been playing a few month, the last time tey upgraded the same thread was going. I like the fact that they upgrade and don't slum lord us like some companies. Don't want anything but a better game with more players.
Meutrich	Posted - 2006.05.12 07:14:00 - [86] Originally by: Aeon Yakati How about you get billed for the massive hardware upgrades they've done of the last couple of months? How about you get billed for each and every expansion while we're at it? Stop wasting everyone's time over $0,50 I, for my part, pay 15 EUR a month per account for the entire game, that includes hardware upgrades, expansions, maintenance and customer service. I don't know about you, but sounds like you are having a free of charge account. Congrats on that, keep it this way. You are most likely the only one, so you should try to sneak out here, before CCP gets on your heels. As you are most likely the only one not paying for the game, all others pay for the game. Assuming a number of 100.000 accounts is not that wrong, each of this accounts paying 50 ct per day is also not a bad guess, so CCP gets an amazing 50.000 EUR for that downtime, assuming it is just a 24 hour downtime. This is quite a lot over here. For you, it might be pocket money, i don't know. I agree, that in case of such a long, unexpected downtime (which might have been avoided with a better planning and testing before the actual rollout, who knows), CCP should act and reimburse the time.
Lardarz B'stard	Posted - 2006.05.12 07:18:00 - [87] Please stop moaning and asking for this. I believe it has happened before, but people start moaning and whining about the problems as soon as they happen. I believe the extra content and updates we get from Eve are more than worth the minor irritations. A day off Eve isn't so bad. Its sunny. Go outside. I do however, have one request. All the devs, GMs and especially community managers should henceforth add the surname 'Murphy' to their names. Exiles Recruitment
Spartanicus	Posted - 2006.05.12 07:21:00 - [88] Raven for everyone!
Drizit	Posted - 2006.05.12 07:33:00 - [89] Edited by: Drizit on 12/05/2006 07:33:31 Tune in for more threads like this in the next exciting installment of - Extended Downtime. --
Crumplecorn	Posted - 2006.05.12 07:33:00 - [90] Short and sweet: All people who want a refund **** right off. I have a suggestion. CCP should let people reclaim their lost day. They refund the person all game time paid for after the start of the downtime, then delete their account. They can then start over with their 50 cents intact. It seems only fair that if you want money back from CCP for a day where you weren't using their resources, they should make it so you weren't using any of their resources. That's not even taking into consideration the fact that the downtime has been caused by CCP upgrading the hardware. To take that into consideration, I would have to gather all the ********s who want a refund, strap some dynamite onto my back, and run at them screaming as the fuse burned down. Not worth it. ---------- Sorry but that link contains nawty language. -wystler "Discussing moderation is not allowed" - Ivan K "Ranting is prohibited" - Teblin
MaxRock	Posted - 2006.05.12 08:00:00 - [91] Oh my. Another one of those absolutely useless I want a refund thread, made by all the righteous customers who know their rights as well as the bottom of their toilet. Sorry, where in the EULA did we set CCP a binding service level agreement of 100% uptime not counting announces maintenance? And where in the agreements and contracts you made with CCP is failing to reach SLA agreements penalized by reimbursement. For one with one day downtime a month (which yesterday wasn't, that was announced extended downtime) you still have a server availability of about 96.6%. Which by normal standards is absolutely fantastic. I could go even more into details about all that stuff, but it won't satisfy any of the guys who would create hell over getting 50c back. If that's much in your book, you should rethink why you pay games for MMOs at all. Us _forcing_ CCP to reimburse prolonged DT, would be like CCP enforcing chargeable technical support services, where it can be proven that the mistake was clearly due to the customer handling and not due to a mistake on the product side, where the customer insisted nonetheless on tech support intervention (technically in most countries that's possible by law). Care for that? I don't. All CCP can and should do is to look into normal customer satisfaction actions to be taken after a prolonged period of system non-availability. And also look if it is feasible or not to take action. And for all the nitpickers ... 50c a person ... not much you think ... times how many thousands of accounts? Do you really want CCP to save a programmer a year to give you refund, because you couldn't get your daily MMO hit and want 50c to make up for it? Bloody ridiculous discussion anyways. Don't confuse your so called _rights_, with your childish wants. Read the contracts you signed and also think somewhat outside of the box, in regards to what this demand could cause in the longterm. I am a happy customer, I think the server availability since I started was awesome. And problems during HW upgrades can't be prevented. **** happens, go outside. The is this yello thing, in the big blue thing ... smile at it, enjoy the summer ... and those curious things, barely wrapped in short skirt things are called girls and very nice to look at on a nice early summer day. Cheers, m.R
Rei Toai	Posted - 2006.05.12 08:13:00 - [92] Originally by: Adreanna Akira Originally by: RutsDC They even adviced you in the news to train a long skill, Adreanna. Don't think they have any obligation to refund you in this case. Don't get me wrong. I love CCP from the day that i put in a GM ticket and got a response in the first 3 minutes. But would you pay full price for a movie ticket to only get the see the last 5 minutes?? no i won't pay full price for a movie ticket if i can only see the last 5 minutes ... but following your logic the downtime has to be 29 days out of 30 .. well .. there are a few hours to go 'til we reach the 29day downtime mark __________________________________ I don't want to talk about it I don't want to talk about it I don't want to talk about it I don't want to know.
Balazs Simon	Posted - 2006.05.12 08:13:00 - [93] Originally by: MaxRock Oh my. Another one of those absolutely useless I want a refund thread, made by all the righteous customers who know their rights as well as the bottom of their toilet. Sorry, where in the EULA did we set CCP a binding service level agreement of 100% uptime not counting announces maintenance? And where in the agreements and contracts you made with CCP is failing to reach SLA agreements penalized by reimbursement. For one with one day downtime a month (which yesterday wasn't, that was announced extended downtime) you still have a server availability of about 96.6%. Which by normal standards is absolutely fantastic. I could go even more into details about all that stuff, but it won't satisfy any of the guys who would create hell over getting 50c back. If that's much in your book, you should rethink why you pay games for MMOs at all. Us _forcing_ CCP to reimburse prolonged DT, would be like CCP enforcing chargeable technical support services, where it can be proven that the mistake was clearly due to the customer handling and not due to a mistake on the product side, where the customer insisted nonetheless on tech support intervention (technically in most countries that's possible by law). Care for that? I don't. All CCP can and should do is to look into normal customer satisfaction actions to be taken after a prolonged period of system non-availability. And also look if it is feasible or not to take action. And for all the nitpickers ... 50c a person ... not much you think ... times how many thousands of accounts? Do you really want CCP to save a programmer a year to give you refund, because you couldn't get your daily MMO hit and want 50c to make up for it? Bloody ridiculous discussion anyways. Don't confuse your so called _rights_, with your childish wants. Read the contracts you signed and also think somewhat outside of the box, in regards to what this demand could cause in the longterm. I am a happy customer, I think the server availability since I started was awesome. And problems during HW upgrades can't be prevented. **** happens, go outside. The is this yello thing, in the big blue thing ... smile at it, enjoy the summer ... and those curious things, barely wrapped in short skirt things are called girls and very nice to look at on a nice early summer day. Cheers, m.R Great posts, sum up everything I wanted to say... - POST WITH YOUR MAIN! This post is my personal opinion. It does not represent the standpoint of the HUN Corporation in any way. -
Logi3	Posted - 2006.05.12 08:19:00 - [94] Originally by: Aeon Yakati Originally by: Ravynwood Moved to General Discussion - Xorus I noticed last time there was an extended downtime for upgrades there was never an offer by CCP to accomedate the members who do actually subscribe to the service. Payed for 30 days and got 29. Just curious if we are still going to be billed for the 30 days or the 29 as a result of this even more extended downtime... :) Ravynwwod How about you get billed for the massive hardware upgrades they've done of the last couple of months? How about you get billed for each and every expansion while we're at it? Stop wasting everyone's time over $0,50 Yarr what this man said it all really. You were also warned and told to set long skill training as there could be problems. Some people are so sad and have no life its unbeliveable... -----------------------------------------------
Flipidy Floo	Posted - 2006.05.12 08:21:00 - [95] Originally by: MaxRock Oh my. Another one of those absolutely useless I want a refund thread, made by all the righteous customers who know their rights as well as the bottom of their toilet. Sorry, where in the EULA did we set CCP a binding service level agreement of 100% uptime not counting announces maintenance? And where in the agreements and contracts you made with CCP is failing to reach SLA agreements penalized by reimbursement. For one with one day downtime a month (which yesterday wasn't, that was announced extended downtime) you still have a server availability of about 96.6%. Which by normal standards is absolutely fantastic. I could go even more into details about all that stuff, but it won't satisfy any of the guys who would create hell over getting 50c back. If that's much in your book, you should rethink why you pay games for MMOs at all. Us _forcing_ CCP to reimburse prolonged DT, would be like CCP enforcing chargeable technical support services, where it can be proven that the mistake was clearly due to the customer handling and not due to a mistake on the product side, where the customer insisted nonetheless on tech support intervention (technically in most countries that's possible by law). Care for that? I don't. All CCP can and should do is to look into normal customer satisfaction actions to be taken after a prolonged period of system non-availability. And also look if it is feasible or not to take action. And for all the nitpickers ... 50c a person ... not much you think ... times how many thousands of accounts? Do you really want CCP to save a programmer a year to give you refund, because you couldn't get your daily MMO hit and want 50c to make up for it? Bloody ridiculous discussion anyways. Don't confuse your so called _rights_, with your childish wants. Read the contracts you signed and also think somewhat outside of the box, in regards to what this demand could cause in the longterm. I am a happy customer, I think the server availability since I started was awesome. And problems during HW upgrades can't be prevented. **** happens, go outside. The is this yello thing, in the big blue thing ... smile at it, enjoy the summer ... and those curious things, barely wrapped in short skirt things are called girls and very nice to look at on a nice early summer day. Cheers, m.R I wanted to rant, but you saved me the trouble, thank you :-)
ToxicFire	Posted - 2006.05.12 08:23:00 - [96] Originally by: MaxRock Oh my. Another one of those absolutely useless I want a refund thread, made by all the righteous customers who know their rights as well as the bottom of their toilet. Sorry, where in the EULA did we set CCP a binding service level agreement of 100% uptime not counting announces maintenance? And where in the agreements and contracts you made with CCP is failing to reach SLA agreements penalized by reimbursement. For one with one day downtime a month (which yesterday wasn't, that was announced extended downtime) you still have a server availability of about 96.6%. Which by normal standards is absolutely fantastic. I could go even more into details about all that stuff, but it won't satisfy any of the guys who would create hell over getting 50c back. If that's much in your book, you should rethink why you pay games for MMOs at all. Us _forcing_ CCP to reimburse prolonged DT, would be like CCP enforcing chargeable technical support services, where it can be proven that the mistake was clearly due to the customer handling and not due to a mistake on the product side, where the customer insisted nonetheless on tech support intervention (technically in most countries that's possible by law). Care for that? I don't. All CCP can and should do is to look into normal customer satisfaction actions to be taken after a prolonged period of system non-availability. And also look if it is feasible or not to take action. And for all the nitpickers ... 50c a person ... not much you think ... times how many thousands of accounts? Do you really want CCP to save a programmer a year to give you refund, because you couldn't get your daily MMO hit and want 50c to make up for it? Bloody ridiculous discussion anyways. Don't confuse your so called _rights_, with your childish wants. Read the contracts you signed and also think somewhat outside of the box, in regards to what this demand could cause in the longterm. I am a happy customer, I think the server availability since I started was awesome. And problems during HW upgrades can't be prevented. **** happens, go outside. The is this yello thing, in the big blue thing ... smile at it, enjoy the summer ... and those curious things, barely wrapped in short skirt things are called girls and very nice to look at on a nice early summer day. Cheers, m.R The poster is quite correct, having been a veteran of sever patch and upgrade days, I can safely say there is extremely little chance of any refund been offered for a few hour over the extended downtime. If your so addicted to the game that you'll willing to cause a rukus over 50c and a few hours of playtime, you really do need to seek professional help for an addiction. You were warned several times on the forums by members of the community to set a long skill training, if you didn't you've only got yourself to blame really.
Lunarmyth	Posted - 2006.05.12 08:25:00 - [97] Don't need refund, just give us triple our training time during DT is enough.
Malus NalJa'ka	Posted - 2006.05.12 08:27:00 - [98] your lack of foresight != CCP's fault. 8 times out of ten, when upgrading hardware and software, **** hits the fan. Everyone who knows a wee lil' bit about computers knows that. The fact that some of you only put skills for a few hours past the presumed end of DT is NOT CCP's fault, you had been warned. To the person who said he/she was going on vacation ... not CCP's fault now is it? They didn't point a gun to your head telling you "hey, vacation, NOW !!". To the people on the other three pages ... see if you can fit in one of these two categories, cuz I didn't bother reading it all :P. To the people defending CCP ... good job Refund? Pfft!! Be happy CCP is trying to increase your gaming experience by upgrading their hardware and software !! You ungrateful gits !! ---------------------------------------------------- New sig progress
Max Teranous	Posted - 2006.05.12 08:32:00 - [99] It's 50p FFS. I spend more than that every time I floor the accelerator in my car. Everyone wanting free time should be billed ú20 per expansion. Then watch the ******* idiots whine. Max
Duranis Satosith	Posted - 2006.05.12 08:43:00 - [100] Oh god i left WoW to get away from all the cry babies and looks like there is no escape :) The servers where down to make them better and more stable. CCP owe you nothing, in the TOS im sure it says something about them not being obliged to refund for resonable downtime. 1 day downtime to completely replace the server is reasonable. Actually i would say good job to CCP, I have done a lot of server migrations in the past and a lot of the time things will go wrong and they can take a hell of a lot longer to fix then a day. CCP took the servers down to make the game better and more stable. Would you have prefered them to not do this and would you then have been happy to have the server randomly crashing all the time and being laggy later on? If not getting a refund for 1 missed day is that much of a problem i would suggest quitting and going back to playing WoW.
Peter Stuyvesant	Posted - 2006.05.12 08:46:00 - [101] Quote: I (like many others) set a skill just a few hours past their 1st deadline And this is somehow CCP's fault? CCP, keep my 50p x however many accounts I have. Put it towards some hardware, wages or bree. Thx.
Whelan Iskander	Posted - 2006.05.12 08:48:00 - [102] Why is everyone attacking the OP? Missed the smiley in the post, did we? I don't care about the 50p as stated, and yes, I'm in all fairness a noob. I do however understand the OP's position. You pay a company for a service. If and when that service is not delivered, it would be nice to compensate; If your ISP's routers go down tomorrow, and you have no access to the Net for 2 days, whilst paying, would you not be a tad crossed? You won't be refunded offocurse, but wouldn't you appreciate a gesture? If you pay a man for the service of painting your house, and he finishes the job 2 days later then projected, do you pay him overtime, or are you cross because off the inconvenience? As said, CCP nor any company has the obligation to refund, but a gesture (skill training bonus, free snowballs for all, etc) would be nice. This is not about them doing us a service either. Please, they do make some money I'd imagine; or are all MMO providers simply altruistic, making the world better for gamers? And is Bill Gates just a big old softy as well? My two cents, and I don't want a refund :)
Del369	Posted - 2006.05.12 08:49:00 - [103] Edited by: Del369 on 12/05/2006 08:50:12 I couldnt give a damn about the money, or the 2 characters i think i don't have skill training, really no biggy in the slightest, i spend more than that to use a bog here but man oh man these guys could take some lessons from CRS on the length of downtime between patches, they get theirs sorted in 1 hour tops these days (most of the time) and they dont shut the forums down either, i mean whats with that, can't farkin play, and can't even forum wh()re ffs, both those situations need addressing (imho) big shout out to all the other ex ww2ol'rs here /rant... right carry on I want to die quietly in my sleep just like my dear old grandma, and not screaming in terror like her passengers!!]
Dak Hakin	Posted - 2006.05.12 08:50:00 - [104] omg I sleep 6-8 hours a day and cant play then, I DEMAND a refund! rabblerabblerabble. I remember RMR, iirc it was about 30 hours of DT, and about 3-4 days where things were still slightly unstable or weird. Just wait for Kali! = _______________________________________________ I am the devil, and I'm here to do the devils work. Mr. Grumpy-sour-pus
Peter Stuyvesant	Posted - 2006.05.12 08:53:00 - [105] Originally by: Whelan Iskander I do however understand the OP's position. You pay a company for a service. If and when that service is not delivered, it would be nice to compensate; The service is delivered. Uptime is generally good as previously stated in this thread. New hardware is part of the service. Hardware takes time to install. You want them to try to install it while the game is still online? And they probably will refund, just to please the whiners and children. Give them time. They are probably getting some well-deserved sleep.
Lardarz B'stard	Posted - 2006.05.12 08:59:00 - [106] The alternative option is no updates, no server improvements. Which would you prefer? Exiles Recruitment
Del369	Posted - 2006.05.12 09:07:00 - [107] Originally by: Lardarz B'stard The alternative option is no updates, no server improvements. Which would you prefer? well getting their act together on DT length and leaving the forums up and letting people have a laugh, let the mods do their jobs thats what their here for anyway (sorry mods lol) thats all i want, kapische ? and to the fanbois with the stfu attitude, stick it where the sun don't shine sunshines, i r teh l33t fanboi to I want to die quietly in my sleep just like my dear old grandma, and not screaming in terror like her passengers!!]
vanBuskirk	Posted - 2006.05.12 09:21:00 - [108] It's reasonably likely, in my opinion, that CCP will give everyone a free day by simply delaying the subscription renewal date. It's probably rather simple to do, and they've done it before. But they have no obligation to do it. In addition, set yourself up properly and the extended downtime could even be called an advantage; factory and lab jobs and training carry on while the server is offline, after all. So in terms of time actually in game you gain a day. And lastly, they did you a favour by letting you do something else for a while. I live in the UK, and the weather was great here yesterday. Whiners get a life; if you lost out you have only yourself to blame. Of course if it was a week then my attitude would be different. Just one caveat though; how about real noobs, who are unlikely to have lab and factory jobs running and may not have a skill long enough to train? ---------------------------------------------- "Violence is the last refuge of the incompetent." ----------------------------------------------
Sakura Nihil	Posted - 2006.05.12 09:21:00 - [109] Guys, we're not getting a time or cash refund - deal with it, they're stressed working all the bugs out, and don't have time to talk atm. Frankly, I don't blame them, they spent how many thousands of dollars on the new Uberware, and now a few dozen/hundred players want a refund? Consider it a day that work took up for you, where you were too busy to access but still had a skill training up. It's not like the servers were down for no apparent reason - they were increasing its performance for us, so please keep that in mind. damn sig hijack!!11! Signature removed. Max filesize is 24,000 bytes. -Eldo ([email protected])
Sensor Error	Posted - 2006.05.12 09:21:00 - [110] Originally by: Del369 Edited by: Del369 on 12/05/2006 08:50:12 but man oh man these guys could take some lessons from CRS on the length of downtime between patches, they get theirs sorted in 1 hour tops these days (most of the time) and they dont shut the forums down either, i mean whats with that. I'm willing to bet WWii online don't have even a tenth of the size of the DB that eve uses, or anywhere near as cutting edge server technology. If they're getting patches up in an hour, they either are missing something out on the testing side of things, or they have a scale replicor (sp?) of the server environment. EvE's single shard and maaaahooosive server cluster simply is un-reproduceable for testing purporses. Most of the issues that we feel after patches are due in part to massive player load, or cross node synchronisation/ communication. RABBLE RABBLE RABBLE!!! ------------------------------------------ Dev Responses to common questions
Sulakem	Posted - 2006.05.12 09:22:00 - [111] hehe I love reading threads like this. Makes me feel more secure in my maturity. Just to add gas to the fire here's an idea: CCP could add an approximate amount of skill points to every persons account equivalent to an additional days worth of earned SP's. This would "hopefully" shut the whiners up, not change the game at all in respects to game balance, and cost CCP nothing. Now to sit back and watch the flames. Ah so relaxing.
MaxRock	Posted - 2006.05.12 09:23:00 - [112] well getting their act together on DT length and leaving the forums up and letting people have a laugh, let the mods do their jobs thats what their here for anyway (sorry mods lol) thats all i want, kapische ? and to the fanbois with the stfu attitude, stick it where the sun don't shine sunshines, i r teh l33t fanboi to Uhm ... stfu would be nice for a change, but I also take logical arguments as a second best. But both are hard to come by these days. Try some logic with me ... a forum is what? A database application... good! What did HW they upgrade? ... Right, one part were the database servers ...again, very good. So, what will very likely be problematic to be available during a DB Server upgrade and having it's DB being based on that DB Server Cluster? ... maybe the forums? But I guess it dosn't really matter, since good logic and sound thinking isn't really appreciated anymore. And even less a requirement before speaking/writing/ranting. Oh my, better to get back into my lurking mode. This is just same old, same old. Not even important enough for a decent flame war. Cheers, m.R
Del369	Posted - 2006.05.12 09:34:00 - [113] ^^^^ funny how the servers go offline every patch, i think it has something to do with policy more than nessesaty (sp) and its one policy that needs reviewing (imho) Originally by: Sensor Error Originally by: Del369 Edited by: Del369 on 12/05/2006 08:50:12 but man oh man these guys could take some lessons from CRS on the length of downtime between patches, they get theirs sorted in 1 hour tops these days (most of the time) and they dont shut the forums down either, i mean whats with that. I'm willing to bet WWii online don't have even a tenth of the size of the DB that eve uses, or anywhere near as cutting edge server technology. If they're getting patches up in an hour, they either are missing something out on the testing side of things, or they have a scale replicor (sp?) of the server environment. EvE's single shard and maaaahooosive server cluster simply is un-reproduceable for testing purporses. Most of the issues that we feel after patches are due in part to massive player load, or cross node synchronisation/ communication. yea it's way bigger no doubt but both are single cluster, both built for the huge as opposed to the shoebox, and in fact when ww2 came out it was looking at the same size market, not sure if it will ever get there but otherwise, 1 persistant world they do have, and have for 5 years, no daily DT what so ever (just fyi) :) I want to die quietly in my sleep just like my dear old grandma, and not screaming in terror like her passengers!!]
Kuolematon	Posted - 2006.05.12 09:42:00 - [114] Hahah, using your alt for eon old topic about whinage. Stop whining ffs. You ain't gonna get refund. Read EULA. STFU! Unnerf Amarr! Proud member of Caldari Provisions
Retsil Evad	Posted - 2006.05.12 10:23:00 - [115] Originally by: Adreanna Akira Originally by: RutsDC They even adviced you in the news to train a long skill, Adreanna. Don't think they have any obligation to refund you in this case. Don't get me wrong. I love CCP from the day that i put in a GM ticket and got a response in the first 3 minutes. But would you pay full price for a movie ticket to only get the see the last 5 minutes?? What a complete load of fetid dingoes kindeys! A movie costs what? $14 for maybe one hour 40 minutes? 100 minuters? Eve costs $14.95 for 690 hours. That means each hour costs you 21 cents for Eve whereas a movie costs about 8 bucks per hour. I is just so utterly PATHETIC to hear people *****ing and whining about losing a buck or so. GET A DAMNED LIFE!!!!!!!!!!! CIGAR Corp is Recruiting
Gallente Frigate	Posted - 2006.05.12 10:34:00 - [116] plz i need 44 centz plz!
Retsil Evad	Posted - 2006.05.12 10:39:00 - [117] Originally by: MissGA I don't care about the refund, but I (like many others) set a skill just a few hours past their 1st deadline. Well then you (like many others) are a complete idiot. Clearly yopu have never been imnvolved in a major rollout of the scale involved in this particular one. 99 times out of 100 they do not finish at the projected time as all sorts of show stoppers can occur at any time. So take a hint and next time they say to set a long skill set a LONG skill as in one that finishes one or more days after the the quoted end of the extended down time. that way you can then laugh at the morons just like I am laughing at you right now. CIGAR Corp is Recruiting
Wilfan Ret'nub	Posted - 2006.05.12 10:43:00 - [118] Downtime credit is good for players and good for CCP. Players get warm fuzzy feeling when they get those 50 cents back. CCP peons can convince their bosses to give them extra resources next time. There's no better argument than Ç50.000 hole in the company's revenue.
Miss Overlord	Posted - 2006.05.12 10:46:00 - [119] for the refund whiners - keep up the wishful thinking any refud or extra skill time etc is up to CCP. At least its done so should improve the game thats enough for me
mamolian	Posted - 2006.05.12 10:48:00 - [120] Its really sad to be honest... the bigger eve gets.. the more of these total F****** morons join the game.. and eventually will make up the majority.. CCP please dont dilute this game with morons, and dont give into these idiots crying over 50 cent. -------------------------------
FireFoxx80	Posted - 2006.05.12 10:50:00 - [121] There's a difference.... If EvE suddenly went down for a day, with no prompting, and no reason; then yeah it would be unexpected downtime and I would anticipate compensation. However, this was an extended downtime when CCP were upgrading the servers to improve things. You wouldn't complain if your PC came back from the repair shop a few hours late, but had a new graphics card in it for free, would you?
Aion Amarra	Posted - 2006.05.12 11:09:00 - [122] Originally by: Wilfan Ret'nub Downtime credit is good for players and good for CCP. Players get warm fuzzy feeling when they get those 50 cents back. CCP peons can convince their bosses to give them extra resources next time. There's no better argument than Ç50.000 hole in the company's revenue. And where are they supposed to pull those 50.000 bucks (I'd think it's more. Along the lines of 60k by now? Playerbase grew, ya'know.) from? Out of their butts? CCP just bought new (and expensive) server hardware and has to pay for the entire team, server upkeep and more. The amount of money that that pathetic $.44 refund would cost is enough to pay a dev for a year. I don't want a refund. CCP doesn't have the budget of MS or Blizzard to toss around. --- And for that matter, Hellmar isn't some kind of idiot. I'm pretty positive that he knows how much ressources he has to assign to his 'peons' (as you so charmingly put it) when and where. ________ Capship Overhaul
Hunters Presence	Posted - 2006.05.12 11:09:00 - [123] Originally by: FireFoxx80 There's a difference.... If EvE suddenly went down for a day, with no prompting, and no reason; then yeah it would be unexpected downtime and I would anticipate compensation. However, this was an extended downtime when CCP were upgrading the servers to improve things. You wouldn't complain if your PC came back from the repair shop a few hours late, but had a new graphics card in it for free, would you? They'd probably still demand 44 cents in compensation... ----- Lead Games Programmer @ Quasit-Rushyo Games \| Me!
Leya Marcsson	Posted - 2006.05.12 11:11:00 - [124] i would say - give them their extra free day and ban them, after end of the month so they can get a life again.
Miss Overlord	Posted - 2006.05.12 11:15:00 - [125] ok deduct 10% of their skillpoints if they get a refund. 30% mgiht work to. Better still set em to -10 sec status (force em into 0.0 that would work) might get the exodus thing happening from jita where the whiners hang out
Tas Devil	Posted - 2006.05.12 11:18:00 - [126] hey there everyone... Since the theme of the day seems to be 'lets pretend all the whiners are necessarily the new players' and lets act all offended that they dare whine... As an old player from back in 2003 I'll put something straight... we've had downtime whiners ever since the game started... its not new... and its not necessarily the new players that whine the most. And for the record whining about the whiners is no better then whining about DT... think about it... the 2 things are constants of this game... never to be alterred never to really leave either. My thoughts are the same as ever... DT is a necessary evil and when annouced well in advance like this one it shouldn't surprise anyone. The value of 1 day's subscription is so ridiculously small to each player ($ 0.44 I think) that it makes no difference to us but collectively its tens of thousands of dollars worth for CCP. So I suggest one thing ... CCP create a pot with that money and offer it to your employees as a yearly bonus to incentivise them to hit deadlines. Because however understanding I am about the necessity of DT I cannot help but laught and giggle when the words upgrade, improvement, hardware change etc... are associated with CCP. You never- EVER manage to do them on time or on schedule... Its now an accepted fact of the EE community that any special DT will last at least twice as long as annouced... the old timers warn the new players about it, and soon the new players know this rule just like if it was a law of physics... Perhaps money might incemtivise them more then the prospect of a free beer with oveur dressed in drags... The best Laugh ever ... Credit goes to TheKiller8 for this :)
Cesisse	Posted - 2006.05.12 11:34:00 - [127] Silliest post of the day. Perhaps the year.
Nicholas Barker	Posted - 2006.05.12 12:04:00 - [128] hey, we get free content, and it's one day. who really cares? ----------------- Where'd me pod go?
Gerbil Intaki	Posted - 2006.05.12 12:12:00 - [129] Originally by: mamolian Its really sad to be honest... the bigger eve gets.. the more of these total F****** morons join the game.. and eventually will make up the majority.. CCP please dont dilute this game with morons, and dont give into these idiots crying over 50 cent. TBH if they stopped letting people join it would stop the flood of morons and the need to expand the servers to support them wouldnt ben needed either. Solution ?
Ocularis	Posted - 2006.05.12 12:17:00 - [130] I would like to thank CCP for the extended downtime... I sorted some stuff out around the house instead and earned myself 'Girlfriend Credits' so im sorted...
Copine Callmeknau	Posted - 2006.05.12 12:22:00 - [131] It isn't even 44c worth of lost time. The DT lasted 20 hours, make it 19 because it went across normal DT. We were warned about the first 12 hours so it really only becomes 7 hours of missed time. There are 690 hours of EVE in a month, at the cost of $14.95 per month. This brings cost per hour to 2.16 cents. I was too stupid to set a 24 hour+ skill! I demand my 15.12 cents compensation! My shoes are tied up too tight! I demand they be loosened or I shall sue! I bought 2 items for $5.97, I demand each be rounded seperately! RABBLERABBLERABBLE! ------- With five million sheep in this army I seem to be the only one fit to command
DukDodgerz	Posted - 2006.05.12 12:33:00 - [132] Originally by: Tas Devil Edited by: Tas Devil on 12/05/2006 11:20:57 Hey there everyone... Since the theme of the day seems to be 'lets pretend all the whiners are necessarily the new players' and lets act all offended that they dare whine... As an old player from back in 2003 I'll put something straight... we've had downtime whiners ever since the game started... its not new... and its not necessarily the new players that whine the most. And for the record whining about the whiners is no better then whining about DT... think about it... the 2 things are constants of this game... never to be alterred never to really leave either. My thoughts are the same as ever... DT is a necessary evil and when annouced well in advance like this one it shouldn't surprise anyone. The value of 1 day's subscription is so ridiculously small to each player ($ 0.44 I think) that it makes no difference to us but collectively its tens of thousands of dollars worth for CCP. So I suggest one thing ... CCP create a pot with that money and offer it to your employees as a yearly bonus to incentivise them to hit deadlines. Because however understanding I am about the necessity of DT I cannot help but laught and giggle when the words upgrade, improvement, hardware change etc... are associated with CCP. You never - EVER manage to do them on time or on schedule... Its now an accepted fact of the EvE community that any special DT will last at least twice as long as annouced... the old timers warn the new players about it, and soon the new players know this rule just like if it was a law of physics... Perhaps money might incentivise the CCP team more then the prospect of a free beer with oveur dressed in drags... I don't think the money would solve things, but they do need to goto the "Scotty's School of Engineering". There you learn that you OVER ESTIMATE the time to complete a task, then get it done sooner, and look like a hero (not tell the captain it will take an hour and it takes three...makes you look bad) ... FRODO HAS FAILED; BUSH HAS THE RING!!!
Jobie Thickburger	Posted - 2006.05.12 12:55:00 - [133] I've said it before and I'll say it again, Downtime (extended or not) Is CCP's way of telling us to Go Outside and play. We have no life for 29/30 days of the month, and this is one of the rare occasions that we have no excuse to go outside. Of course, I was sick all day yesterday, and today at work am sick as well, but You get the idea. Also I seem to remember a warning going up.... Originally by: The Gods Of Eve Due to the high-risk nature of this upgrade, please be sure to set long skill training. We are *estimating* a downtime of 12 hours, but there is the possibility it will run longer. We have tested this migration several times inhouse, but as you know, Mr. Murphy might decide to pay a visit. So, on that note, you can't say ya wasn't warned. But even if you tried to claim that one, you agreed to the EULA: Originally by: End User Lisense Agreement Section 12(that thing you clicked Accept on but didn't read NO WARRANTIES The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game. CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software. While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures. Consider this a learning experiance. Next time the servers go down, Don't expect the Estimates to be right, Instead, Plan for the day to be unavailable, put on that lvl 5 skill before you log off, and go outside and play. Or lie in bed sick, depending on your situation New Mining Director- MGTTG
Berak FalCheran	Posted - 2006.05.12 13:30:00 - [134] Originally by: Moriaus Yeah refund the 44 cents you owe us! </sarcasm> rabble rabble rabble. GIVE ME MY PENNIES OR GIVE ME DEATH!@!# YOU LOVE THE BLINKING
Nee'kita Frist	Posted - 2006.05.12 13:36:00 - [135] I've seen to many of these threads to know the possible senarios. So you want refunded cos you missed a day of eve? Or you missed some skill time due to extended downtime, having been forewarned about a 5 days in advance?... right. In short, no. you had enough time to know that Eve was gonna be down, if you for some weird reason decided today would be a nice day to play eve for the WHOLE day and you took the day off work, more fool you. Its been in the news and was in nice red writing as well contrasting against the black background just in case you don't bothered looking at the news. -------------- I'm just bitter
Father Weebles	Posted - 2006.05.12 13:39:00 - [136] A refund would be nice but think about how generous CCP. They give us FREE expansions. That alone should justify any reasonable downtime.
Talthrus	Posted - 2006.05.12 14:14:00 - [137] Originally by: FireFoxx80 There's a difference.... If EvE suddenly went down for a day, with no prompting, and no reason; then yeah it would be unexpected downtime and I would anticipate compensation. However, this was an extended downtime when CCP were upgrading the servers to improve things. You wouldn't complain if your PC came back from the repair shop a few hours late, but had a new graphics card in it for free, would you? EXACTLY. To the whiners: You do realize we get upgrades for free in EVE, right? I think you can absorb your horrible, terrible, absolutely absurd, [...] one day lost from EVE without compensation. Now if we had to pay 30-50$ for expansions like almost all other MMOs, I could understand getting something for the extended downtime. In EVE? Nope! ----------------------
Tabet Saens	Posted - 2006.05.12 14:42:00 - [138] Free expansions FTW!! When Blizzard or SOE starts doing that, I'll start complaining to CCP about downtime refunds. Thanks to the CCP folks for upgrading the hardware. It's good to see our subscription dollars being reinvested to make the game better. I hope you saved some loose change for cold beer-you guys deserve it!
Torrence Osti	Posted - 2006.05.12 14:46:00 - [139] Haha, you guys are absolutely hilarious, you want them to refund you .44 cents. Hahhahah.
Darian Hazedango	Posted - 2006.05.12 14:53:00 - [140] Ahem. RABBLE! RABBLE RABBLE! RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE RABBLE! Go sedate yourself with the feature list coming up in the once again FREE Kali update.
Ral YoungBeard	Posted - 2006.05.12 15:58:00 - [141] I caught up on my housecleaning, cooked a nice dinner, and watched all three parts of The Triangle. No complaints here! http://www.agony-unleashed.com/ Home of PVP University
Helplessandlost	Posted - 2006.05.12 16:06:00 - [142] Originally by: Ral YoungBeard I caught up on my housecleaning, cooked a nice dinner, and watched all three parts of The Triangle. No complaints here! I caught up on some much needed sleep and horrors one of my skills finished before the servers came back up Life is still going on ------------------------------------------------ "Don't take life too seriously, nobody gets out alive!"
Cornelius Murphy	Posted - 2006.05.12 21:48:00 - [143] Im still waiting for an apology for being blamed for the delay! ------------------------------------------
Viktor Fyretracker	Posted - 2006.05.12 21:54:00 - [144] the EULA covers them from having to give you anything, this was a schedualed downtime and it went alittle over thats why the finish is called an ETA and not a Definate Time of Arrival
Cassius Brutus	Posted - 2006.05.12 21:54:00 - [145] Originally by: Cornelius Murphy Im still waiting for an apology for being blamed for the delay! They did apologize for the delay, it's at the top of this forum section. We're talking about a matter of pennies here guys. It's no biggie, stop complaining.
Mexicanfx	Posted - 2006.05.12 21:54:00 - [146] OMFG are all you chavs for real? Why do we still have all these " i want a refund", "please give me my 50pence" threads every single time CCP runs an upgrade What the F**** is wrong with your people. get a life. PS: Your new hardware sucks balls, i lag more now than before and i live next to your servers :/ M

wystler	Posted - 2006.05.12 22:19:00 - [147] Okay this appears to have run its course now. If there is going to be any form of credit, CCP will no doubt announce this via devblog / news. I'm now going to clean this post of trolling and flames forum rules \| [email protected]


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