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Thread Statistics | Show CCP posts - 77 post(s) |
Guido Sarducci Slipperyeel
Center for Advanced Studies
Gallente Federation
0
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Posted - 2012.03.14 08:31:00 -
[421] - Quote
A couple of problems have come up with your company that have me... annoyed.
First, allow me to say that I came from the world of WoW, so my expectations weren't too high to start with when I decided to try EVE. However, I am a business owner of 35 years, so I get to claim some knowledge on the subject of customer satisfaction, retention, and trust.
Let's talk about this update. Before we start on the realm of possibilities for tier-1 support, I have read each and every message in this thread (what else did I have to do, given that I can't get into EVE?!) For the record, the TWO machines I've attempted patch deployment on are exactly the same, and each is running Win 7, 64-bit, on a 12-core Xeon platform, 32 GB, 15k RAID array. The machines run flawlessly (well, except for that part where I'm running Windows, of course). At least I can switch over to the Mac side of life and the world is much better. I've rebooted, purged cache, ensure there are no EVE-related operations running after reboot, and updated the EVE Online Repair Tool. An hour later, I'm still sitting exactly HERE:
(3/7) Downloading recipes: Initializing .
Of course, wouldn't you know it, I just threw $200 US to y'all for PLEX this afternoon, in anticipation of the new release. Oh, that reminds me - that's the OTHER ITEM ON MY LIST.
So, I make an on-line purchase through eveonline for 6 PLEX, but somehow y'all thought it would be amusing to charge me TWICE for the same transaction -- at $100+ per transaction... From two different countries. My freekin' bank called to alert me of fraudulent charges on my card... Seriously, WTF?
No disrespect intended (okay, well, maybe a little) but I noted some oddities with the interface under the prior "working" release, but figured that EVE was a moderately new product and needed some time to mature. The little "bug" with double-charging my credit card I racked up to the immaturity of the project and figured I'd sort it out tomorrow. Then, working through this update crap (and crap it is), I discover that the EVE has been around since 2003.
REALLY? Nearly 10 years down the road and you're having significant problems like these? Wow. (Did I just say that? Out loud?)
Maybe I'm expecting too much, but I figure that since I've been a pretty good supporter of EVE, give that I've dropped you around $350 in the first 30 days of play, you might actually want to communicate with me -- and the rest of your clients -- with a few honest answers and prompt resolution.
In closing, there's a certain odd twist of fate to be had here. I disciplined one of my staff today with 2 weeks suspension because he still hadn't learned the lesson of sandboxing development processes, executing proper testing protocols, and ensuring a roll-back scheme in the event of catastrophic failure. Now he's going to have a great excuse: "The guys at CCP get away with it!" |
Voxinian
1
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Posted - 2012.03.14 08:32:00 -
[422] - Quote
Caroline Grace wrote:I hope fixing the sound problem with sound-distance will also fix the problem with engine-sound, they're now so low  I can't properly hear the engines at all (Noctis has even no sound at all) and the hummering before I reach the maximum speed of warp. Proper module's sound effect when more than one module is active is gone too.
Yes pls fix the sounds.
I was going to record some stuff for youtube, but it is not great advertisement for CCP if the world sees EVE with all the sounds messed up.
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Glought Thellere
Universal Freelance
CONSORTIUM UNIVERSALIS
0
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Posted - 2012.03.14 08:55:00 -
[423] - Quote
This update makes my client run at 5 to 7 fps way to slow to play :( |
Ferdi Faurie
Ultimate Inc.
Hephaestus Forge Alliance
0
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Posted - 2012.03.14 09:27:00 -
[424] - Quote
Is there any update on how to upgrade client on Win7 64bit?
install fresh client download launcher...downloadss patch...applypatch dies.
Instal fresh client don't run anything then update repair tool run repair tool dies, client broken after this.
Please can we have some kind of feedback. |
Lovelocke
Enlightened Industries
Test Alliance Please Ignore
74
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Posted - 2012.03.14 09:29:00 -
[425] - Quote
Haha, this is hillarious. After literally text-screaming at them that repair.exe doesn't work and mocking them for their first line technical support nonsense I wake up today and the latest piece of advice is? Reboot, run repair.exe! lol We're being trolled guys.
After 3...
1
2
3
REPAIR.EXE DOESN'T WORK!
Please roll the patch back or give us the files we need. I asked this last night and it's shocking to see that nearly 24 hours since the patch was rolled out there are still several thousand players unable to log in. For whatever reason there is a serious issue with Windows 7 Ultimate X64 users, one which was brought to your attention which you ignored. Did you not see the low amount of people online last night? You need to roll the patch back so you can do more testing on it. Stop dicking about asking us to reboot and get it fixed. |
BashNako
Invisible Presence
2
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Posted - 2012.03.14 09:40:00 -
[426] - Quote
I confirm that I can not log in to eve online at the moment. On Multiple computers / laptops. I tried everithing GM said. I tried a new installation - incompatibility with my 64 bit version of Windows 7.
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Rasicloud
IX Legio Hispana Aquila
Viking Empire
0
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Posted - 2012.03.14 09:41:00 -
[427] - Quote
1) every link in the launcher starts internet explorer with a blank page, though chrome is my default browser (in eve external links launch fine)
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Hayta Five
Red Horizon Inc
Cascade Imminent
0
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Posted - 2012.03.14 09:41:00 -
[428] - Quote
I still cannot access the EvE game; the update process freezes up at (6/7), and i subsequently lose all network connection:
(6/7) Downloading patch: initializing ...
Output folder: C:\DOCUME~1\HANSWY~1\LOCALS~1\Temp\nsz4.tmp
Extract: Microsoft.VC90.CRT.manifest... 100%
Extract: library.zip... 100%
Extract: localization.xml... 100%
Extract: msvcm90.dll... 100%
Extract: msvcp90.dll... 100%
Extract: msvcr90.dll... 100%
Extract: patch_helper.exe... 100%
Extract: patch_win.exe... 100%
Execute: C:\DOCUME~1\HANSWY~1\LOCALS~1\Temp\nsz4.tmp\patch_win.exe "C:\Program Files\CCP\EVE" 262294
I have to reboot at this stage.
Running the repair.exe tool does NOT work either: it freezes up at (3/7), and i again lose all network connection. Rebooting is the only way out.
I run a solid dual core win XP, with a very recent NVIDIA grapics card. RAM a-plenty.
Please resolve this issue asap.
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Ferdi Faurie
Ultimate Inc.
Hephaestus Forge Alliance
0
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Posted - 2012.03.14 09:44:00 -
[429] - Quote
I have not read everysingle post here, but has CSM done anything as yet? Are they not our voice in CCP? |
Weed Probe
Trotters Independent Research
3
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Posted - 2012.03.14 09:48:00 -
[430] - Quote
Is that normal that we have NO selected by default now on concord warning messages ?
Just to annoy gankers right ? No more ENTER -> SHOOT
http://img193.imageshack.us/img193/5449/concord.png
Macros for everything now, how sad |
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PRO LEGION
Two Monkeys
0
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Posted - 2012.03.14 10:08:00 -
[431] - Quote
Down-loaded update yesterday and though everything was OK, a friend said he found game play a little slow but all in all I had no problems.
But everything is not OK now, every-time I load up eve, it downloads or loads-up the 7 patch files ( sorry not tecky )
now and then I get the eulu thing and all my settings have been reset.
I've not really had any big issues in the past with EVE, but in my opinion this is a big one.
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Ulf Raben
Open University of Celestial Hardship
Art of War Alliance
1
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Posted - 2012.03.14 10:08:00 -
[432] - Quote
The situation appears to get WORSE and WORSE
I have tried all methods of installig the update . This proved impossible
I then deinstalled all i could find Client related on my Computer ( because the fault messages told me somehow something EVE related was running on my PC ) and started the tedious timeconsuming process of re-installing a fresh Clien
Inittially this also did NOT WORK .. but some time during the night SUDDENLY .. a fresh install appeared to becom
possible..
OK... so i started that
Around 10 oclock this morning it appeared that the download had succeeded
What happened
My computer crashed .. n asked me to REBOOT ( or remove a Boot disk..if such was present ... which was not the case
I then had to reboot ... spam the F8 .. choose from which Hardrive to install my operating system and at least suceeded in opening my computer
I will probably have to reconfigure my BIOS to remove WHATEVER the EVE CLIENT DOWNLOAD has made of changes on my Compute
Anyway .. I can now see .. that i have the Client in my computer :
Location : c:\programefiles\CCP\EVE ... and then a lot of different files in that directory ... amongst this a Launcher .. but NO repair too
I can also find the CLIENT in this location
c:\Users \ Appdata \ CCP\EVE\downloads ... which contains 2 files with a lot of descriptive characters ending with 1 of 2 and 2 of
BUT my CCP CLIENT still does not work
I find it almosty unbelievable that CCP thinks they can charge MONEY for such INCOMPETENCE
I have petitioned my problems ... but as usual ..any answer will take many days .. if not weeks to ariv
Having played for many years .. I seriously consider to STOP playing EVE
Not only does it take quite a lot of time i sensibly could use for other purposes and tasks ...in REAL LIFE
but the current WASTE of MY TIME and ENERGY really is making me QUESTION
if i can afford to continu
to spend time on this game... REAL LIFE is SHORT
CCP is an abreviation of CROWD CONTROL PRODUCTIONS
... a name i find somwhat insulting but evt true
In old Rome the used " Bread n Plays" for 'Crowd control
.. Eve online may not be much more than that
But when the CROWD in ROME became dissatisfied with " the Bread n Games " the KILLED the Emperor
... and it may be time to get back to REAL LIFE and not spend it on some kind of PHANTASY WORLD ... like EVE is . |
Majorlong atara
Sickle Moon
Intrepid Crossing
0
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Posted - 2012.03.14 10:10:00 -
[433] - Quote
korondipeter wrote:What about 64 bit support?
1.Updated client via in-game patch, messed up the client, with repair tool included.
2. Uninstall
3. Tried reinstall from site, installer buggy.
4. Downloaded the 3 install files, run the installer. Install completed.
5. Trying to run the game without success: unsupported 16 bit application. Come on, i cannot believe it that you've deployed without 64 bit support....
When the fix? Not a workaround....
Thanks.
PS: actually test before deploying, do not make the users test it for you, is not elegant this way at all.... We pay you to deliver a working product.
Agreed, i did all that my self and now im getting /error application 16 bit when ever i try and eve applications or launcher applicationg, however i was trying things out and if u go to C:\Program Files (x86)\CCP\EVE\bin and run the application called ExeFile the game will open normally at least it did for me and then i downloaded another small patch and was able to play the game, and currently im still getting error 16 bit application and other errors along with the repair saying it had errors and things like that but hopefully they will resolve these issues fast and, hopefully this will work for some other people out there.
ONCE AGAIN TRY C:\Program Files (x86)\CCP\EVE\bin ExeFile application see if your game will open |
2George
Open University of Celestial Hardship
Art of War Alliance
69
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Posted - 2012.03.14 10:15:00 -
[434] - Quote
Even with the update mentioned here http://community.eveonline.com/news.asp?a=single&nid=4928&tid=1 i still get the error
i did:
1. reboot computer
2. Navigate to the EVE client install folder.
3. Run the Repair tool until it finshes
4. when the repair tool finishes (it seems like it all works fine), and after i click "close", i get an popup window with title "errors occured" and in it : "See the logfile 'c:\users\.....\appData\Local\Temp\nsf...\repair.exe.log' for details."
that file contains this:
Exception in thread Thread-2:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 762, in callback
FileSyncError: data corruption
No handlers could be found for logger "zsync"
5. i press the ok on erro message
6. run eve.exe from same folder
7. get another window with title: "Unsupported 16-bit Application" with content: "The program or feature "\??\D:\games\CCP\EVE\launcher\launcher.exe" cannot start or run due to the incompatibility with 64-bit versions of windows. Please contact the software vendor to ask if a 64-bit windows compatible version is available."
8. when i press ok everything closes, as in i can't start the client with this method.
I can however start the client by running d:\games\ccp\eve\bin\ExeFile.exe.
And once the client is started it all apears to run just fine.
my computer specs are:
os: windows 7 ultimate (Service pack1)
Processor: inter core 2 duo E6750
RAM: 4Gb
GPU: Nvidia geforce 8800 GTS (runinng two screens at 1680x1050) EVE client is set to play on only one screen with (1680x1050 resolution) |
Majorlong atara
Sickle Moon
Intrepid Crossing
0
|
Posted - 2012.03.14 10:19:00 -
[435] - Quote
2George wrote:Even with the update mentioned here http://community.eveonline.com/news.asp?a=single&nid=4928&tid=1 i still get the error i did: 1. reboot computer 2. Navigate to the EVE client install folder. 3. Run the Repair tool until it finshes 4. when the repair tool finishes (it seems like it all works fine), and after i click "close", i get an popup window with title "errors occured" and in it : "See the logfile 'c:\users\.....\appData\Local\Temp\nsf...\repair.exe.log' for details." that file contains this: Exception in thread Thread-2:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 762, in callback
FileSyncError: data corruption
No handlers could be found for logger "zsync"
5. i press the ok on erro message 6. run eve.exe from same folder 7. get another window with title: "Unsupported 16-bit Application" with content: "The program or feature "\??\D:\games\CCP\EVE\launcher\launcher.exe" cannot start or run due to the incompatibility with 64-bit versions of windows. Please contact the software vendor to ask if a 64-bit windows compatible version is available." I can however start the client by running d:\games\ccp\eve\bin\ExeFile.exe. And once the client is started it all apears to run just fine. my computer specs are: os: windows 7 ultimate (Service pack1) Processor: inter core 2 duo E6750 RAM: 4Gb GPU: Nvidia geforce 8800 GTS (runinng two screens at 1680x1050) EVE client is set to play on only one screen with (1680x1050 resolution)
Ya try my method which i just posted and see if u can get into eve C:\Program Files (x86)\CCP\EVE\bin ExeFile application
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RsA Larza
High Flyers
RED.OverLord
0
|
Posted - 2012.03.14 10:19:00 -
[436] - Quote
i have Launcher v 1.09 now .. when i load eve no matter what exe file i use it always want two update ,, so i dload the update two do it myself still,,, when i use it no matter what exe file, eve still always want two update, it in a loop, i can see about 19k ppl on server ,i also tried my backup files from eve , same story keep loading want two update if i have launcher v 1.09 open it tells me cant run multi , if it closed , back in the loop, , i rebooted and did repair files i evan dloaded a new repair tool no luck,
if you CCP dudes fix this will we get a proper update cuz i see no use in dloading a new copy off eve clearly some ppl cant update at all,
i Use windows 7 ,, |
Majorlong atara
Sickle Moon
Intrepid Crossing
0
|
Posted - 2012.03.14 10:20:00 -
[437] - Quote
Majorlong atara wrote:2George wrote:Even with the update mentioned here http://community.eveonline.com/news.asp?a=single&nid=4928&tid=1 i still get the error i did: 1. reboot computer 2. Navigate to the EVE client install folder. 3. Run the Repair tool until it finshes 4. when the repair tool finishes (it seems like it all works fine), and after i click "close", i get an popup window with title "errors occured" and in it : "See the logfile 'c:\users\.....\appData\Local\Temp\nsf...\repair.exe.log' for details." that file contains this: Exception in thread Thread-2:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 762, in callback
FileSyncError: data corruption
No handlers could be found for logger "zsync"
5. i press the ok on erro message 6. run eve.exe from same folder 7. get another window with title: "Unsupported 16-bit Application" with content: "The program or feature "\??\D:\games\CCP\EVE\launcher\launcher.exe" cannot start or run due to the incompatibility with 64-bit versions of windows. Please contact the software vendor to ask if a 64-bit windows compatible version is available." I can however start the client by running d:\games\ccp\eve\bin\ExeFile.exe. And once the client is started it all apears to run just fine. my computer specs are: os: windows 7 ultimate (Service pack1) Processor: inter core 2 duo E6750 RAM: 4Gb GPU: Nvidia geforce 8800 GTS (runinng two screens at 1680x1050) EVE client is set to play on only one screen with (1680x1050 resolution) Ya try my method which i just posted and see if u can get into eve C:\Program Files (x86)\CCP\EVE\bin ExeFile application
LOL i could just delete what i just posted, but funny how i read that u did what i did and it workes, but good |
2George
Open University of Celestial Hardship
Art of War Alliance
69
|
Posted - 2012.03.14 10:21:00 -
[438] - Quote
Majorlong atara wrote:2George wrote:
I can however start the client by running d:\games\ccp\eve\bin\ExeFile.exe.
And once the client is started it all apears to run just fine.
Ya try my method which i just posted and see if u can get into eve C:\Program Files (x86)\CCP\EVE\bin ExeFile application
Thanks for the reply, but yes i can get into the client using "the workaround" as i explained in first post. However the repair tool and the launcher are still broken. I guess/hope CCP still wants to fix this even if we can get in the game using the workaround. |
Kaivaja
State War Academy
Caldari State
10
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Posted - 2012.03.14 10:24:00 -
[439] - Quote
Leu Ga wrote:It is not just this. If you look at the bookmarks in system when you right-click anywhere in space, all your bookmarks, which used to be nicely ordered by Alphabetical
I confirm this problem. I have two PC's here with Eve installed. On PC one (Win 7 64), all bookmarks are sorted alphabetically when I right click space. On PC two (Win XP 32), they are not. |
Lovelocke
Enlightened Industries
Test Alliance Please Ignore
74
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Posted - 2012.03.14 10:32:00 -
[440] - Quote
Well a buddy sent me his Launcher 1.09 folder (thanks CCP for ignoring me on this and for allowing your playerbase to do your job for you). The launcher actually loads up but like before loops at 25% back to 0% and dramatically reduces available space on my c:\
How long until you finally roll back the patch and admit defeat? Am I going to go another day without being able to play while you continually ask me to reboot and run repair.exe? |
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Hawkwar
M.I.M.M.S
9
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Posted - 2012.03.14 10:50:00 -
[441] - Quote
Thanks CCP for another patch that resets all my windows, wipes my overview settings, removes all my chat channels, reintroduces me to all the annoying tutorials, turns on auto targeting and music...... as well as other stuff I cant be bothered to mention like you cant be bothered to test your patch before launch day. Incarna was crap but you redeemed yourselves with Crucible only to throw yourselves back into the garbage disposal with this crap. I so hope Inferno is good. |
Amarrius Ibn Pontificus
Liberty Trident
3
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Posted - 2012.03.14 10:55:00 -
[442] - Quote
Sure am glad we now have this awesome launcher. Things could be very complicated if we didn't have it already to patch and fix everything in a fully automated manner. |
RsA Larza
High Flyers
RED.OverLord
0
|
Posted - 2012.03.14 11:00:00 -
[443] - Quote
At least you are in the game :) many off us still sit at the porthole and cant evan get in the game ,,, Update is not working no matter if you use eve direct version or the self dload links nor does repair reboot or swopping admin files , or use'ing any ( back ups ) this is just pure fail ,,, The Question still is why can some ppl update and some not ,, is it our OS that differ , |
Bubanni
SniggWaffe
EVE Corporation 123566322353
132
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Posted - 2012.03.14 11:06:00 -
[444] - Quote
a bug that you introduced in last patch is still in this one... one where if you move your mouse over the overview... it freezes, so it isn't something you can choose to do anymore like when you held down CTRL... but now it does it anytime you want to target something, it is extremely annoying and should be removed |
alec bloodwin
Akirah Security
Akirah Alliance
0
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Posted - 2012.03.14 11:09:00 -
[445] - Quote
Hi there,
where can i download the launcher manually?
im on very limited bandwith and the client update keeps aborting at ~10%.
If i could download the launcher at a webside it would probably fix that problem.
Dear
alec |
Yaddex C1
Association of Commonwealth Enterprises
Test Alliance Please Ignore
0
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Posted - 2012.03.14 11:10:00 -
[446] - Quote
ok I installed yesterday this patch ...i think at 16:00 eve time ..on 4 instaled game on my win 7 64bits os ..and worked fine ... worked fine after emergency DT ....but I wonder now if it works now: D i am at work atm ...and i cant acces eve :D  |
Kastra Pottrell
Mechanical Eagles Inc.
The Ancients.
0
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Posted - 2012.03.14 11:14:00 -
[447] - Quote
Hi guys,
I don't know if this is related to Crucible 1.5 or not, but since the patch I can no longer unload a tracking/range script from a tracking computer module within the fitting window. As a result you can't remove the module entirely either.
Cheers |
Antraman
Mirai Yume
1
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Posted - 2012.03.14 11:27:00 -
[448] - Quote
Oh Noes1!! Better drink my own urine... |
Ferdi Faurie
Ultimate Inc.
Hephaestus Forge Alliance
0
|
Posted - 2012.03.14 11:29:00 -
[449] - Quote
It has now been over 8hours since any Dev has givin us any kind of feedback. Come CCP we need feedback it's just common decency. |
Jewels04
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2012.03.14 11:33:00 -
[450] - Quote
well yesterday i got eve working after two and a half hrs and now you broke it again well done CCP |
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