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Author	Thread Statistics \| Show CCP posts - 18 post(s)
sobot	Posted - 2010.11.30 18:41:00 - [1] Whenever I open the new Incursion client everything runs as normal. My client shows me how many people are on TQ. When I login It just stays on authenticating until it times out. Any suggestions? I'm on a college network...but I had no troubles logging in yesterday (before incursion) Thanks in advance!
Colovice Midnight Elites	Posted - 2010.11.30 18:42:00 - [2] I have the same issue as you and am also on a college network
sobot	Posted - 2010.11.30 18:46:00 - [3] Glad to see I'm not the only other bro with this issue. I'm sure CCP will have a fix or something for it soon
Laelbolt	Posted - 2010.11.30 19:09:00 - [4] I'm also on a college network and am experiencing the same issue.
Donald Hump	Posted - 2010.11.30 19:46:00 - [5] Edited by: Donald Hump on 30/11/2010 19:46:17 same here in college too yesterday it was working fine now it wont work at all im re down loading the game right now . btw are u in suny delhi in upstate ny
Colovice Midnight Elites	Posted - 2010.11.30 19:47:00 - [6] Edited by: Colovice on 30/11/2010 19:47:45 Originally by: Donald Hump Edited by: Donald Hump on 30/11/2010 19:46:17 same here in college too yesterday it was working fine now it wont work at all im re down loading the game right now . btw are u in suny delhi in upstate ny I'm way over in CA. It seems like everybody having this problem is on a college network. I have completely uninstalled the game and reinstalled it...didn't work for me.
sobot	Posted - 2010.11.30 20:23:00 - [7] Yupp..it's everybody on a college network. If CCP doesn't fix it....they'l lose 80% of their subs lol
Solore Dotor	Posted - 2010.11.30 20:45:00 - [8] Yeah I'm on a college network too... Worcester, MA... gotta love CCP and their infinite wisdom
Laelbolt	Posted - 2010.11.30 20:55:00 - [9] Originally by: Solore Dotor Yeah I'm on a college network too... Worcester, MA... gotta love CCP and their infinite wisdom Really? I'm in Worcester too. What school?
Solore Dotor	Posted - 2010.11.30 20:56:00 - [10] Originally by: Laelbolt Originally by: Solore Dotor Yeah I'm on a college network too... Worcester, MA... gotta love CCP and their infinite wisdom Really? I'm in Worcester too. What school? WPI
Laelbolt	Posted - 2010.11.30 20:58:00 - [11] Originally by: Solore Dotor Originally by: Laelbolt Originally by: Solore Dotor Yeah I'm on a college network too... Worcester, MA... gotta love CCP and their infinite wisdom Really? I'm in Worcester too. What school? WPI Me too!
Solore Dotor	Posted - 2010.11.30 21:00:00 - [12] had a feeling... can't picture any of the other schools around here playing EVE xD we should prolly take this to a PM instead of public forum 0.o
Solore Dotor	Posted - 2010.11.30 21:07:00 - [13] Response from GM: We've seen reports about this, but we're unsure what is causing this issue. Could you please run the game with logserv running and reproduce the problem and send us the logserv file. Reproduction step are very important part of the report. Write exactly what you did to make the problem happen. This will help the programmers see where the problem is, and hopefully make it happen on their own computers. Reproduction steps are required for your report to be useful, even if you have attached logs to your report. Using the logserver (to minimize problems with this, its recommended that you either restart your computer or check Task managers process list for unresponsive instances of Eve.exe) 1. Find your Eve folder in Windows Explorer 2. When you have the Eve folder open, find "logserver.exe" and launch it (Do NOT have EVE running) 3. Select "File" -> "New Workspace" 4. Start Eve like you would normally do 5. When you have reproduced the bug, Eve crashes or when you kill the process if it hangs, select "File" -> "Save workspace as..." and save the workspace in a place you'll find it again. ============================ so everybody having this issue, please do those steps and upload the file to some file site, and post a link to that on this thread for the GMs, so this can get fixed sooner.
Lealgon	Posted - 2010.11.30 21:08:00 - [14] Well, it just let me log in after leaving the client open for a while. Strange.
Theo Wawk	Posted - 2010.11.30 21:18:00 - [15] Edited by: Theo Wawk on 30/11/2010 21:19:03 Originally by: Solore Dotor Response from GM: We've seen reports about this, but we're unsure what is causing this issue. Could you please run the game with logserv running and reproduce the problem and send us the logserv file. Reproduction step are very important part of the report. Write exactly what you did to make the problem happen. This will help the programmers see where the problem is, and hopefully make it happen on their own computers. Reproduction steps are required for your report to be useful, even if you have attached logs to your report. Using the logserver (to minimize problems with this, its recommended that you either restart your computer or check Task managers process list for unresponsive instances of Eve.exe) 1. Find your Eve folder in Windows Explorer 2. When you have the Eve folder open, find "logserver.exe" and launch it (Do NOT have EVE running) 3. Select "File" -> "New Workspace" 4. Start Eve like you would normally do 5. When you have reproduced the bug, Eve crashes or when you kill the process if it hangs, select "File" -> "Save workspace as..." and save the workspace in a place you'll find it again. ============================ so everybody having this issue, please do those steps and upload the file to some file site, and post a link to that on this thread for the GMs, so this can get fixed sooner. What about Mac users? Originally by: Lealgon Well, it just let me log in after leaving the client open for a while. Strange. I've seen reports that if left open for half an hour or more you can log in fine.
tydcrims	Posted - 2010.11.30 21:25:00 - [16] having the same problem as everyone else here. :/ i also did the logserv thing, but i do not know where it should be posted. be more than glad to do so. :X
Theo Wawk	Posted - 2010.11.30 21:28:00 - [17] Originally by: tydcrims having the same problem as everyone else here. :/ i also did the logserv thing, but i do not know where it should be posted. be more than glad to do so. :X Upload the file to a file hosting service then post the link here.
Colovice Midnight Elites	Posted - 2010.11.30 21:36:00 - [18] Originally by: Theo Wawk Originally by: tydcrims having the same problem as everyone else here. :/ i also did the logserv thing, but i do not know where it should be posted. be more than glad to do so. :X Upload the file to a file hosting service then post the link here. Any file hosting service we can use? I don't know any and don't trust the ones on google =p.
Culpeo Fawkes	Posted - 2010.11.30 21:46:00 - [19] Here's my log. Hopefully I did it right, it said something about a handshake not working, which it wasn't doing before. I tried to log in again and, once more, got the "socket closed" message. http://www.megaupload.com/?d=KD6JX4NP
Ambarenya	Posted - 2010.11.30 21:53:00 - [20] Edited by: Ambarenya on 30/11/2010 21:53:44 Originally by: Laelbolt Originally by: Solore Dotor Originally by: Laelbolt Originally by: Solore Dotor Yeah I'm on a college network too... Worcester, MA... gotta love CCP and their infinite wisdom Really? I'm in Worcester too. What school? WPI Me too! LOL EPIC.. Same here! P.S. I'm also having this "socket was closed" problem.
Colovice Midnight Elites	Posted - 2010.11.30 21:58:00 - [21] File for my log: http://www.megaupload.com/?d=7AE6GL5U
sobot	Posted - 2010.11.30 22:17:00 - [22] After opening my client for aprox 10 minutes and leaving it tabbed out, I was able to login no problem. Hope this solves your problems for now
Jokerus Orion	Posted - 2010.11.30 22:48:00 - [23] Haha. Another WPI student with the same problem here. I haven't had a chance to try the "leaving client open for a while" fix.
Gorbetroff	Posted - 2010.11.30 22:58:00 - [24] Jeez, theres a lot of WPI students that play. I go to WPI as well, and i have the same problem
Kaillei Gallente Scarab Empire	Posted - 2010.11.30 23:27:00 - [25] Same problem, also on a college network
Solore Dotor	Posted - 2010.11.30 23:45:00 - [26] Edited by: Solore Dotor on 30/11/2010 23:46:21 ok everybody at WPI should go to the wedge or CC at somepoint so we can rant about CCP in person 0.o
Morwen Lagann Veto. Veto Corp	Posted - 2010.11.30 23:50:00 - [27] Edited by: Morwen Lagann on 30/11/2010 23:52:52 Edited by: Morwen Lagann on 30/11/2010 23:51:20 ... Yet another WPI student reporting in here. Why the hell don't you people crawl out of the woodwork when we're actually able to play, huh? Sounds like a small meet-up is in order sometime. Think I'm going to stick with the "it's the network code" explanation here, NetOps doesn't give a **** what we do with their network as long as we don't crash it or do filesharing. And, of course, as long as we pay our tuition. EDIT: Uh, I need food and this doesn't look to be getting fixed anytime soon, so I could come up to the CC nowish.
Ambarenya	Posted - 2010.11.30 23:55:00 - [28] Originally by: Morwen Lagann Edited by: Morwen Lagann on 30/11/2010 23:51:20 ... Yet another WPI student reporting in here. Why the hell don't you people crawl out of the woodwork when we're actually able to play, huh? Sounds like a small meet-up is in order sometime. Think I'm going to stick with the "it's the network code" explanation here, NetOps doesn't give a **** what we do with their network as long as we don't crash it or do filesharing. And, of course, as long as we pay our tuition. EDIT: Uh, I need food and this doesn't look to be getting fixed anytime soon, so I could come up nowish. Heh, I usually just keep to myself, but it would be pretty epic if we had an EVE meeting or something.
Jokerus Orion	Posted - 2010.12.01 00:21:00 - [29] I got in. Whee. I'll add all of you in contacts.
Jokerus Orion	Posted - 2010.12.01 00:25:00 - [30] Edited by: Jokerus Orion on 01/12/2010 00:25:40
Ambarenya	Posted - 2010.12.01 00:28:00 - [31] Originally by: Jokerus Orion I got in. Whee. I'll add all of you in contacts. What did you do? The idle client option?
Lealgon	Posted - 2010.12.01 01:14:00 - [32] Well, if I manage to get back in I'll be sure to add you all.
therealdhs	Posted - 2010.12.01 01:14:00 - [33] I'm also having problems logging in from my campus network at St Cloud State. Some times I get the socket closed error, some times I make it to character selection only to have it stop there, and now I'm working on entering the game for the past 5 minutes, and still stuck on a black screen. I've sent in a petition - Couldn't add my logserver file though, as the petition page doesn't seem to like me uploading files. I suppose I'll toss in a bug report and see if I can send them in that way.

CCP Warlock	Posted - 2010.12.01 01:20:00 - [34] So do I understand this correctly. You guys are almost all from the same university?

Theo Wawk	Posted - 2010.12.01 01:25:00 - [35] Originally by: CCP Warlock So do I understand this correctly. You guys are almost all from the same university? I'm having the same problems But I'm from Kansas State University.
therealdhs	Posted - 2010.12.01 01:27:00 - [36] Originally by: CCP Warlock So do I understand this correctly. You guys are almost all from the same university? Seems a few of the guys on the first page are, but I'm over in the snowy abyss of Minnesota
Lestron	Posted - 2010.12.01 01:28:00 - [37] Im from Kansas State as well, and having the same problem
therealdhs	Posted - 2010.12.01 01:31:00 - [38] Has anyone gotten this far yet? Soul crushing, indeed
Theo Wawk	Posted - 2010.12.01 01:33:00 - [39] I tried waiting for half an hour earlier and got in with out any problems. I'm trying that again. I'd give a log report but I'm running the mac client.
Vonce forthelulz	Posted - 2010.12.01 01:43:00 - [40] Originally by: Solore Dotor Edited by: Solore Dotor on 30/11/2010 23:46:21 ok everybody at WPI should go to the wedge or CC at somepoint so we can rant about CCP in person 0.o ...you know you go to WPI when... I fully support this idea

CCP Warlock	Posted - 2010.12.01 01:52:00 - [41] Edited by: CCP Warlock on 01/12/2010 01:53:25 Well. This definitely looks weird from our end. I've checked our logs, and some player logs/traces - it looks like the disconnect occurs immediately after the cryptographic handshake - but there is nothing else on our side to say why. Having it work after waiting a while, is decidedly on the strange side - and my immediate thought is some kind of routing issue - but that's rather unlikely with several sites. If any of you are using VPN software or are aware of anything like that being used in your environment, could you post any details you're aware of with respect to software etc. As you can tell, i'm grasping for straws at the moment.

fuggymuffin	Posted - 2010.12.01 01:55:00 - [42] Also from Kansas State University (lots of wildcats on eve lol) yup same problem as everyone else, and have never had a problem with the patches before. Not aware of it if I am using that software.
Ambarenya	Posted - 2010.12.01 01:58:00 - [43] Edited by: Ambarenya on 01/12/2010 02:00:25 Edited by: Ambarenya on 01/12/2010 01:59:59 Edited by: Ambarenya on 01/12/2010 01:59:06 Originally by: CCP Warlock So do I understand this correctly. You guys are almost all from the same university? 7 of us are from WPI. In terms of the inner workings of the WPI network, I unfortunately know very little. All I know is that I can ping Tranquility server with no packet loss. Additionally, I don't have any VPN software installed on my computer.
tydcrims	Posted - 2010.12.01 02:03:00 - [44] i go to school in oregon, and am getting this error too. :/ although, i dont get the delayed log in. http://www.megaupload.com/?d=4OR31TS7 link to my logserv.
Donald Hump	Posted - 2010.12.01 02:06:00 - [45] still unable to connect tried to wait 10 or so mins and it still just wont let me log in and im in upstate NY in college also
Ambarenya	Posted - 2010.12.01 02:10:00 - [46] Edited by: Ambarenya on 01/12/2010 02:11:36 Edited by: Ambarenya on 01/12/2010 02:10:54 Another question I have is: How is it possible that Tyrannis connected fine, but now Incursion won't work, with no visible network/connection changes? Were there any changes to ports/connectivity utilized by the EVE client in this new release?
Valcourt Dreddit Test Alliance Please Ignore	Posted - 2010.12.01 02:12:00 - [47] Originally by: Ambarenya Edited by: Ambarenya on 01/12/2010 01:59:59 Edited by: Ambarenya on 01/12/2010 01:59:06 Originally by: CCP Warlock So do I understand this correctly. You guys are almost all from the same university? 7 of us are from WPI. In terms of the inner workings of the WPI network, I unfortunately know very little. All I know is that I can ping Tranquility server with no packet loss. I don't have any VPN software installed on my computer. I'm from WPI as well and just started having the same problem. No idea regarding the network though.
Jokerus Orion	Posted - 2010.12.01 02:12:00 - [48] That's what I'm thinking. I know WPI NetOps will let almost any traffic through, but they're touchy about ports. If the game is using any additional ports, there's a good chance that the network is blocking them.
Doerofthings	Posted - 2010.12.01 02:14:00 - [49] I work in the IT Department at a small university in Indiana and when I tried to login to swap skills I got the same error, but it worked fine when I tried it on my home network. Same laptop, different network. I know we're blocking P2P so it could be that somehow EVE is getting picked up as P2P by our systems. I don't work with the traffic shaper myself but I can talk to the person who does tomorrow. just an idea...
Mynxee	Posted - 2010.12.01 02:17:00 - [50] Weird problem; one or two of my corpmates are having the same issue it and pointed out this thread. Hope someone can sort what the problem is soon. Nice to see CCP Warlock responding so fast! Life In Low Sec
Ambarenya	Posted - 2010.12.01 02:18:00 - [51] Edited by: Ambarenya on 01/12/2010 02:19:35 Originally by: Jokerus Orion That's what I'm thinking. I know WPI NetOps will let almost any traffic through, but they're touchy about ports. If the game is using any additional ports, there's a good chance that the network is blocking them. Yes, I was thinking about that because, in addition to EVE, I'm also an avid Sins of a Solar Empire player and I have never been able to connect to Ironclad online to host a game. I know that game utilizes a few ports that are typically not opened on routers (had to forward them on my home router), and so I have to direct connect when I play SOASE MP at school. I'm thinking Incursion added an additional port reference and that's why we can't connect on our school networks.
Eldric Miyazawa	Posted - 2010.12.01 02:18:00 - [52] Edited by: Eldric Miyazawa on 01/12/2010 02:20:28 University of Tennessee here and I cannot logon either I tried uninstalling restarting etc... and I am still having problems so I am glad to see it is a problem across the board for Universities. Thanks CCP for the quick response!!!
Korel Androdic	Posted - 2010.12.01 02:18:00 - [53] Edited by: Korel Androdic on 01/12/2010 02:19:33 I'm getting this problem at Stephen F. Austin State University To the OP, I'm quite sure P2P traffic isn't blocked here :) I have heard the network architecture is set up terribly. That's all I know about the network here.
Zitus NON PROPERO	Posted - 2010.12.01 02:23:00 - [54] only port I know of that EVE uses is 27000. Kent State student falling in from Ohio. Been having these issues since the test server. Started acting up in the second to last iteration before deployment if that helps. As for VPN software, I'm using a crappy Cisco Clean Access Agent client to connect with the internet. I can supply details if needed. ------------------ I'm not sure if my eyes are actually bleeding, or if it's merely my brain bleeding out through my eye sockets, but either way, it hurts to read what you just wrote
Morwen Lagann Veto. Veto Corp	Posted - 2010.12.01 02:39:00 - [55] Originally by: CCP Warlock Edited by: CCP Warlock on 01/12/2010 01:53:25 Well. This definitely looks weird from our end. I've checked our logs, and some player logs/traces - it looks like the disconnect occurs immediately after the cryptographic handshake - but there is nothing else on our side to say why. Having it work after waiting a while, is decidedly on the strange side - and my immediate thought is some kind of routing issue - but that's rather unlikely with several sites. If any of you are using VPN software or are aware of anything like that being used in your environment, could you post any details you're aware of with respect to software etc. As you can tell, i'm grasping for straws at the moment. WPI has a VPN (information here), but it's only used for allowing students and staff to access software that is hosted on the school network. Anyone living on-campus should have their own dedicated IP address and internet connection, and no need to use the VPN. I spoke to someone up at the CC earlier when I grabbed dinner, and he said that NetOps is certainly aware of the issue, but he didn't say if they knew if it was something on their end or not. I guess people have been mailing them about it already. :P I've tried the waiting workaround, but it hasn't worked for me at all, unfortunately, so I'm more or less stuck until a fix is found.
Colovice Midnight Elites	Posted - 2010.12.01 03:00:00 - [56] Edited by: Colovice on 01/12/2010 03:01:52 I'm over at California Polytechnic State University and I have to use Cisco NAC Agent to log onto the school network...no way around that. Originally by: Zitus only port I know of that EVE uses is 27000. Kent State student falling in from Ohio. Been having these issues since the test server. Started acting up in the second to last iteration before deployment if that helps. As for VPN software, I'm using a crappy Cisco Clean Access Agent client to connect with the internet. I can supply details if needed. Interesting...same exact software.
Sanctaphan	Posted - 2010.12.01 03:11:00 - [57] I am on the UCSB ResNet. The network is providing internet for all the campus residents. I am getting the authenticating error, and have been since the Incursion test server update. I have a skill that is ending in 13 hours. I need to log in. Please find a solution. Thank you. [url=http://www.gmzsite.com/ONOES/killboard?a=pilot_detail&plt_id=46392] [/url]
Kaillei Gallente Scarab Empire	Posted - 2010.12.01 03:14:00 - [58] Truman State University here, also cisco based network - (I used to run the clean access agent too, but don't need to anymore - for some reason..), I'm on campus, I have vpn software installed, but im connected through the LAN (wireless also dosent work).

CCP Warlock	Posted - 2010.12.01 03:22:00 - [59] Thanks - that gives us some things to dig into. Cisco is probably a red herring - everybody uses them - but the port information is very useful, we will check that out tomorrow. It's getting pretty late here - so I'm going to turn in. I will post here tomorrow as soon as we have any information, and even if we don't.

therealdhs	Posted - 2010.12.01 03:59:00 - [60] No VPN software here.
Maxarina	Posted - 2010.12.01 04:20:00 - [61] just adding to the list... and dispelling the KS myth. I go to LeTourneau (in texas) and am having the same issue. logged in fine yesterday, not today, went to starbucks and logged to update my skill que (silly me letting skills get close right before an update haha) but on campus no dice.
sobot	Posted - 2010.12.01 05:51:00 - [62] Just wanted to say that I started this thread
therealdhs	Posted - 2010.12.01 05:59:00 - [63] Originally by: sobot Just wanted to say that I started this thread /cookie Well, I made it into the game and flew my ship around for a minute before the game disconnected. That gives me some hope.
sobot	Posted - 2010.12.01 06:06:00 - [64] Like I said. When I open my client and let it sit for 10 mins I can connect no problem
Gorbetroff	Posted - 2010.12.01 06:26:00 - [65] Edited by: Gorbetroff on 01/12/2010 06:27:59 wish it would work for me, but unfortunately, it doesn't. For those who are still looking for options to try, i read about changing the port to use. Heres the post: Originally by: GM Retrofire If you are not able to connect to port 26000 we have another port open for players with this problem. In order to use port 3724, it will be necessary to open your prefs.ini file. You can find the file in the following location. Press Windows Key + R and paste the following line into the Run window. %USERPROFILE%\Local Settings\Application Data\CCP\EVE\c_program_files_ccp_eve_tranquility if you use Windows XP %LOCALAPPDATA%\CCP\EVE\c_program_files_(x86)_ccp_eve_tranquility if you use Windows Vista. Edit thr PREFS.INI file and change port=26000 to port=3724 Save the file and then launch the client and try connect. It didn't work for me, but it was worth a try
Kaillei Gallente Scarab Empire	Posted - 2010.12.01 06:26:00 - [66] Found a workaround.. by using a vpn I successfully logged in. I used this: cyberghost. It's in german, but the instal has english too. Hope this helps someone.
Nathan Gorden	Posted - 2010.12.01 06:30:00 - [67] Originally by: Maxarina I go to LeTourneau (in texas) and am having the same issue. I go there as well, I have the same issue. Small world. Are you on LUDC by chance? If so I'm Spiff.
Morwen Lagann Veto. Veto Corp	Posted - 2010.12.01 06:47:00 - [68] Originally by: Kaillei Found a workaround.. by using a vpn I successfully logged in. I used this: cyberghost. It's in german, but the instal has english too. Hope this helps someone. Yep, this worked for me. Good find. Dx
Argat Bogotsch	Posted - 2010.12.01 07:01:00 - [69] Kansas State student here - same problem. Wtflux? Why college networks? My college has anti-torrenting features in place that prevent us from torrenting without using Tor to get around it. Could this be interfering with EVE?
Theo Wawk	Posted - 2010.12.01 07:27:00 - [70] Originally by: Argat Bogotsch Kansas State student here - same problem. Wtflux? Why college networks? My college has anti-torrenting features in place that prevent us from torrenting without using Tor to get around it. Could this be interfering with EVE? I bet it has something to do with the "resnet" software. From doing a quick google search it seems that most colleges use it. I may be wrong though.
Jokerus Orion	Posted - 2010.12.01 07:47:00 - [71] I can confirm that resnet is used in at least some capacity at WPI (though I believe a heavily modified version). This is something to definitely consider.
Argat Bogotsch	Posted - 2010.12.01 07:49:00 - [72] Originally by: Theo Wawk Originally by: Argat Bogotsch Kansas State student here - same problem. Wtflux? Why college networks? My college has anti-torrenting features in place that prevent us from torrenting without using Tor to get around it. Could this be interfering with EVE? I bet it has something to do with the "resnet" software. From doing a quick google search it seems that most colleges use it. I may be wrong though. Yeah, Resnet is dumb. I hate it. I had a Euro version of Windows 7 installed on my pc and they wouldn't authorize it because it was a Euro version. Resnet is ebil - and that's what I was talking about as far as the torrenting stuff. Resnet blocks it.
Argat Bogotsch	Posted - 2010.12.01 07:58:00 - [73] Oh and any Kansas State students who wanna add me that'd be cool. Just like remind me that you're at KSU when you do plox kthx
Zitus NON PROPERO	Posted - 2010.12.01 08:18:00 - [74] Originally by: Argat Bogotsch Oh and any Kansas State students who wanna add me that'd be cool. Just like remind me that you're at KSU when you do plox kthx I read KSU and got excited, and then realized its Kansas State. No one plays at my University... But yeah I can confirm that Kent State in Ohio also uses resnet software. Infact, they're so lazy here, they call the whole department ResNet. Stupid lazy ****'s ------------------ I'm not sure if my eyes are actually bleeding, or if it's merely my brain bleeding out through my eye sockets, but either way, it hurts to read what you just wrote
Bill Ny Gallente	Posted - 2010.12.01 08:21:00 - [75] Originally by: Zitus I read KSU and got excited, and then realized its Kansas State. No one plays at my University... But yeah I can confirm that Kent State in Ohio also uses resnet software. Infact, they're so lazy here, they call the whole department ResNet. Stupid lazy ****'s KSU (Ohio) represent! also, wtb sleeping bag, extension cord, and Starbucks Giftcard... Hope the devs aren't angry when they see the derailing... I am also the Science Guy. I am not inclined to tell you why ice "cracks." I am entitled to enjoy my goddamn meal.
Humourum	Posted - 2010.12.01 08:24:00 - [76] I'm having the same issue, University of Manchester, UK. I can connect fine through the paid VPN I sometimes use, so that'll have to do for now.
Theo Wawk	Posted - 2010.12.01 08:38:00 - [77] So far we have: 8 from WPI 1 from Minnesota 4 from Kansas State 1 from Truman State 1 from University of California 1 from University of Tennessee 1 from Stephen F. Austin State University 3 from Kent State 2 from LeTourneau 1 from University of Manchester, UK 23 people reporting issues from campuses so far. (If I counted right...) Possible work around Here. I've had success just starting the client and letting it set for at least 15 minutes before trying to log in.
Blank Gallente	Posted - 2010.12.01 09:20:00 - [78] Edited by: Blank Gallente on 01/12/2010 09:25:23 Originally by: Humourum I'm having the same issue, University of Manchester, UK. I can connect fine through the paid VPN I sometimes use, so that'll have to do for now. I'm also University of Manchester, same issue. ** Hornet. What are you reading? Originally by:** Kaillei Found a workaround.. by using a vpn I successfully logged in. I used this: cyberghost. It's in german, but the instal has english too. Hope this helps someone. OpenVPN may work for people, if they want an English language version. Personally, I don't feel like putting my username and password through a VPN, so if anyone else wants to test this, don't hesitate.
Argat Bogotsch	Posted - 2010.12.01 10:13:00 - [79] Originally by: Zitus Originally by: Argat Bogotsch Oh and any Kansas State students who wanna add me that'd be cool. Just like remind me that you're at KSU when you do plox kthx I read KSU and got excited, and then realized its Kansas State. No one plays at my University... But yeah I can confirm that Kent State in Ohio also uses resnet software. Infact, they're so lazy here, they call the whole department ResNet. Stupid lazy ****'s Yeah they do the same here. So I'll be going down there after my first classes tomorrow and seeing what they say. I'll post what they say and whatnot. It'll be interesting to hear their excuse this time. "Oh, you're using the European client" or some such nonsense. I'm about 75% sure this is a ResNet problem and not a CCP problem.

CCP Hypnotic	Posted - 2010.12.01 10:28:00 - [80] Originally by: tydcrims I also did the logserv thing, but I do not know where it should be posted. Be more than glad to do so. :X If you're still experiencing this problem then please send those log server files in via bug reports. https://bugs.eveonline.com/newbugreport.asp We're very actively looking for a solution and are happy for all the help you can provide. If you happen to be at the same college as other EVE fans and can't log in: Submit a bug report with logserver file and/or wireshark trace. Post the name of the nearest pub. Arrange a time to meet there. Meet and drown your sorrows in a pint while we work hard to get you back online. I'm buying the first round!

Humourum	Posted - 2010.12.01 12:50:00 - [81] Originally by: Blank Gallente Edited by: Blank Gallente on 01/12/2010 10:36:01 Originally by: Humourum I'm having the same issue, University of Manchester, UK. I can connect fine through the paid VPN I sometimes use, so that'll have to do for now. I'm also University of Manchester, same issue. ** Hornet. What are you reading? I'm a life sciences fresher And yeah, hornet and the IT services people are a bunch of **ers. Internet in our flat often goes down far too often, and all they can say is "I 'unno" if you ask them whats up. I emailed them asking about the eve issue, asking if it's anything on their end. There response was "Your network connection should be used for study" Good thing I set a long skill to train, I'm not really too keen on over using the VPN
Blank Gallente	Posted - 2010.12.01 13:12:00 - [82] Edited by: Blank Gallente on 01/12/2010 13:12:43 Originally by: Humourum Originally by: Blank Gallente Edited by: Blank Gallente on 01/12/2010 10:36:01 Originally by: Humourum I'm having the same issue, University of Manchester, UK. I can connect fine through the paid VPN I sometimes use, so that'll have to do for now. I'm also University of Manchester, same issue. ** Hornet. What are you reading? I'm a life sciences fresher And yeah, hornet and the IT services people are a bunch of **ers. Internet in our flat often goes down far too often, and all they can say is "I 'unno" if you ask them whats up. I emailed them asking about the eve issue, asking if it's anything on their end. There response was "Your network connection should be used for study" Good thing I set a long skill to train, I'm not really too keen on over using the VPN I'm a CS fresher myself. Haven't phoned them yet, but at least my connection is stable most of the time. Hangs occasionally when I download anything over a gigabyte. They're nice and friendly, and apparently like to scan what I download. Nice to know the money sink that is our awful internet can be used however we like. At least my skills were long too, but I'd like to be able to set up some production lines and whatever else. I'll drop you a message if I get any response from Hornet. Might see if anyone else has had this issue, too.
Doerofthings	Posted - 2010.12.01 14:05:00 - [83] I checked with our network/security guy and something in the data stream was getting picked up as "bit-torrent encrypted traffic" and therefore was getting squashed. he made an exception for CCP's IP ranges and I can log in now
fuggymuffin	Posted - 2010.12.01 15:14:00 - [84] A more tech savvy player from K-state should contact res.net support on campus and see if they can change anything.
Donald Hump	Posted - 2010.12.01 15:35:00 - [85] i just got a reply from my college IT department this is what i got at this time that port and ip is blocked due to key loggers and you should be studying. thank u for contacting us with your problem at this time we can and will not help you. please do not contact us with this problem again since we can not help u my response f**king unblock it now you retarts its not a file shareing web site it does not have key-loggers or any of that stuff. its called eve online its a MMO . and i pay your salary so just unblock that port and ip. ive been playing it since the first day i got here and u havent done anything untill yesterday
DroStealthRaptor	Posted - 2010.12.01 16:09:00 - [86] Edited by: DroStealthRaptor on 01/12/2010 16:09:59 can confirm that i dont get on at either johnson county community college nor Kansas university. the port workaround doesnt work for me either
therealdhs	Posted - 2010.12.01 16:15:00 - [87] Originally by: CCP Hypnotic Meet and drown your sorrows in a pint while we work hard to get you back online. I'm buying the first round! Where can I send the bill? Originally by: Doerofthings I checked with our network/security guy and something in the data stream was getting picked up as "bit-torrent encrypted traffic" and therefore was getting squashed. he made an exception for CCP's IP ranges and I can log in now What IP/port range did you have unblocked? I'm going to see if I can get that done here.
Korel Androdic	Posted - 2010.12.01 16:29:00 - [88] Originally by: Doerofthings I checked with our network/security guy and something in the data stream was getting picked up as "bit-torrent encrypted traffic" and therefore was getting squashed. he made an exception for CCP's IP ranges and I can log in now What IP/port range did you have unblocked? I'm going to see if I can get that done here. Well, I see 87.237.38.200:26000 in the Log Server So, I'm guessing that's what you want.
Doerofthings	Posted - 2010.12.01 16:46:00 - [89] Originally by: therealdhs Originally by: CCP Hypnotic Meet and drown your sorrows in a pint while we work hard to get you back online. I'm buying the first round! Where can I send the bill? Originally by: Doerofthings I checked with our network/security guy and something in the data stream was getting picked up as "bit-torrent encrypted traffic" and therefore was getting squashed. he made an exception for CCP's IP ranges and I can log in now What IP/port range did you have unblocked? I'm going to see if I can get that done here. we just exempted all traffic to this IP block 87.237.32.0/21 I'm not sure if you will be able to talk your network guys into doing the same or not, but it's worth a try

CCP Sreegs C C P C C P Alliance	Posted - 2010.12.01 17:02:00 - [90] I've contacted some of the universities listed (not gotten the best responses so far but one was promising) and we're trying to find out what specifically is alerting on the Eve client communications. My assumption (which may prove wrong) is that we're generating a false positive in some bandwidth management or IDS signatures. Your best results at your schools (Not WPI we've been in touch with them and they're super helpful) will be to contact your support departments at the schools yourself and have them create an exemption. Bonus points if you can get them to email me at [email protected] and explain to me what product is flagging on the Eve client so that we can work on getting that fixed. Thanks a bunch guys

Argat Bogotsch	Posted - 2010.12.01 17:25:00 - [91] Originally by: CCP Sreegs I've contacted some of the universities listed (not gotten the best responses so far but one was promising) and we're trying to find out what specifically is alerting on the Eve client communications. My assumption (which may prove wrong) is that we're generating a false positive in some bandwidth management or IDS signatures. Your best results at your schools (Not WPI we've been in touch with them and they're super helpful) will be to contact your support departments at the schools yourself and have them create an exemption. Bonus points if you can get them to email me at [email protected] and explain to me what product is flagging on the Eve client so that we can work on getting that fixed. Thanks a bunch guys Sir, I <3 you. However, I went down to ResNet today to see what I could find out and it looks like they're just gonna sit on their hands here at K-State. I don't really blame the guys working at ResNet, just the dumb policies that we have in place. Thanks again, CCP. You really are the best at customer support that I've seen in a video game. And I'm still stoked about Incursion
Bacon Baron	Posted - 2010.12.01 17:34:00 - [92] I too am having this problem, at a university as well (California). I just took a look, and it appears that my port 26000 (for eve) is blocked, which could be causing this. I will contact ResNet and see if I can get the problem resolved, but I would be willing to bet they can't do a thing (too inept). I will post back when I have a result.
sobot	Posted - 2010.12.01 19:07:00 - [93] My help desk basically told me to screw. So CCP needs to fix this. We can get every college to fix it themselves. It would be too hard.
fuggymuffin	Posted - 2010.12.01 19:10:00 - [94] Yeah I'm not sure what Incursion changed in terms of authenticating/accessing ip ports, but apparently it is not working with university internet. CCP will have to change something somehow.

CCP Habakuk	Posted - 2010.12.01 19:11:00 - [95] Hi! We have made a small change to the test server Singularity for the moment (deactivated client updates), which might change or remove the problem. Could you please try to connect to Singularity, if you have this problem at the moment on TQ? Singularity is currently running the same version as TQ, so you don't need any patch. You can either use SisiLauncher for connecting, follow the instructions at http://wiki.eveonline.com/en/wiki/Singularity or just create a shortcut to the TQ client with "/server:Singularity" in the target-line (but make sure to delete the shortcut again after the test to avoid patching your TQ client with future Singularity patches).

Royant	Posted - 2010.12.01 19:15:00 - [96] Originally by: Bacon Baron Edited by: Bacon Baron on 01/12/2010 17:38:33 I too am having this problem, at a university as well (California). I just took a look, and it appears that my port 26000 (for eve) is blocked, which could be causing this. I will contact ResNet and see if I can get the problem resolved, but I would be willing to bet they can't do a thing (too inept). I will post back when I have a result. EDIT: Just called in. As far as I can tell, the port are (and have been) blocked, so that's not the issue. The problem probably lies in the authentication part of the log in, but I have no idea what it is. It obviously has something to do with the recent update though. Cal Poly?
Bacon Baron	Posted - 2010.12.01 19:20:00 - [97] Originally by: Royant Edited by: Royant on 01/12/2010 19:18:42 Originally by: Bacon Baron Edited by: Bacon Baron on 01/12/2010 17:38:33 I too am having this problem, at a university as well (California). I just took a look, and it appears that my port 26000 (for eve) is blocked, which could be causing this. I will contact ResNet and see if I can get the problem resolved, but I would be willing to bet they can't do a thing (too inept). I will post back when I have a result. EDIT: Just called in. As far as I can tell, the port are (and have been) blocked, so that's not the issue. The problem probably lies in the authentication part of the log in, but I have no idea what it is. It obviously has something to do with the recent update though. Cal Poly? Also I'm trying it out on the test server, I'll edit with my results. Indeed, SLO. I just updated and logged in successfully from my laptop OUTSIDE my dorm. I will test my dorm connection again when I get back.
Royant	Posted - 2010.12.01 19:24:00 - [98] Edited by: Royant on 01/12/2010 19:24:14 Originally by: Bacon Baron Originally by: Royant Edited by: Royant on 01/12/2010 19:18:42 Originally by: Bacon Baron Edited by: Bacon Baron on 01/12/2010 17:38:33 I too am having this problem, at a university as well (California). I just took a look, and it appears that my port 26000 (for eve) is blocked, which could be causing this. I will contact ResNet and see if I can get the problem resolved, but I would be willing to bet they can't do a thing (too inept). I will post back when I have a result. EDIT: Just called in. As far as I can tell, the port are (and have been) blocked, so that's not the issue. The problem probably lies in the authentication part of the log in, but I have no idea what it is. It obviously has something to do with the recent update though. Cal Poly? Also I'm trying it out on the test server, I'll edit with my results. Indeed, SLO. I just updated and logged in successfully from my laptop OUTSIDE my dorm. I will test my dorm connection again when I get back. Yeah, it's resnet that is the problem it seems. I've been able to tether my phone for a connection and it's been fine.
therealdhs	Posted - 2010.12.01 19:26:00 - [99] Originally by: CCP Habakuk Could you please try to connect to Singularity, if you have this problem at the moment on TQ? Sisi acts the same as TQ - Loading screens take much longer than usual, crashes, freezes, etc.
Gorbetroff	Posted - 2010.12.01 19:34:00 - [100] Originally by: CCP Habakuk Hi! We have made a small change to the test server Singularity for the moment (deactivated client updates), which might change or remove the problem. Could you please try to connect to Singularity, if you have this problem at the moment on TQ? Singularity is currently running the same version as TQ, so you don't need any patch. You can either use SisiLauncher for connecting, follow the instructions at http://wiki.eveonline.com/en/wiki/Singularity or just create a shortcut to the TQ client with "/server:Singularity" in the target-line (but make sure to delete the shortcut again after the test to avoid patching your TQ client with future Singularity patches). I still get the socket closed error with singularity
Bacon Baron	Posted - 2010.12.01 19:37:00 - [101] Originally by: Royant Edited by: Royant on 01/12/2010 19:24:14 Originally by: Bacon Baron Originally by: Royant Edited by: Royant on 01/12/2010 19:18:42 Originally by: Bacon Baron Edited by: Bacon Baron on 01/12/2010 17:38:33 I too am having this problem, at a university as well (California). I just took a look, and it appears that my port 26000 (for eve) is blocked, which could be causing this. I will contact ResNet and see if I can get the problem resolved, but I would be willing to bet they can't do a thing (too inept). I will post back when I have a result. EDIT: Just called in. As far as I can tell, the port are (and have been) blocked, so that's not the issue. The problem probably lies in the authentication part of the log in, but I have no idea what it is. It obviously has something to do with the recent update though. Cal Poly? Also I'm trying it out on the test server, I'll edit with my results. Indeed, SLO. I just updated and logged in successfully from my laptop OUTSIDE my dorm. I will test my dorm connection again when I get back. Yeah, it's resnet that is the problem it seems. I've been able to tether my phone for a connection and it's been fine. Dial-up ftw? I might try playing with connection settings, but I see no reason why ResNet would block it in the dorms, but not on wifi.
Ambarenya	Posted - 2010.12.01 19:46:00 - [102] I also still get "socket was closed" error.
DroStealthRaptor	Posted - 2010.12.01 19:46:00 - [103] i can confirm sisi also doesnt work with the new settings

CCP Habakuk	Posted - 2010.12.01 20:05:00 - [104] Thank you a lot for testing on Singularity, even if the change did not help! The client update is enabled again on Singularity.

sobot	Posted - 2010.12.01 20:21:00 - [105] Ugh..this is so frustrating....figure it out CCP :) There's nothing to do in iceland anyways
therealdhs	Posted - 2010.12.01 20:26:00 - [106] Any more ideas as to what could be going on? Also, I notice the patches come down fine even though I'm unable to play, is there something from the patch download code that could help us keep a connection to TQ?

CCP Habakuk	Posted - 2010.12.01 20:41:00 - [107] Edited by: CCP Habakuk on 01/12/2010 20:42:23 If anybody wants to experiment a bit he can try to start the EVE client, while the internet / network connection is disabled. Then enable the network and try to login. It will probably not help, but there is a tiny chance...

fuggymuffin	Posted - 2010.12.01 20:47:00 - [108] I disabled the network and started the client, and it still was stuck authenticating until it timed out and I got the "Socket Closed" message. This is from K-state
Valcourt Dreddit Test Alliance Please Ignore	Posted - 2010.12.01 20:49:00 - [109] Originally by: CCP Habakuk Edited by: CCP Habakuk on 01/12/2010 20:42:23 If anybody wants to experiment a bit he can try to start the EVE client, while the internet / network connection is disabled. Then enable the network and try to login. It will probably not help, but there is a tiny chance... Just tried, didn't seem to help at all. After leaving the client open for awhile I was actually able to log in like someone else posted, but as soon as I logged out the error was once again occurring (I only stayed on for about a minute, and this was with the same client I successfully logged in with). Not sure if it helps at all, but it seems that this occurs only when the client is left open and not tabbed out, but if you tab out it won't let you in.
paulrobichaud	Posted - 2010.12.01 20:59:00 - [110] Edited by: paulrobichaud on 01/12/2010 20:59:41 I got on on my college's network. I had to do an SSH tunnel to a computer at my house, doing a forward of port 26000 on my local computer to TQ (87.247.38.200:26000). If you want to know how to do this, google "PuTTY" and "SSH Server Setup". PS: My college network kills BitTorrent packets. Perhaps this is the problem? Could EVE's packets be being flagged as BT packets? Edit: I'm at Century College in MN, BTW
therealdhs	Posted - 2010.12.01 21:18:00 - [111] Originally by: CCP Habakuk Edited by: CCP Habakuk on 01/12/2010 20:42:23 If anybody wants to experiment a bit he can try to start the EVE client, while the internet / network connection is disabled. Then enable the network and try to login. It will probably not help, but there is a tiny chance... No difference. What was the reason for doing this? Originally by: paulrobichaud I'm at Century College in MN, BTW Used to work the night shift in the computer lab there Pretty sure MNSCU's blocking bittorrent traffic on your campus network.
Colovice Midnight Elites	Posted - 2010.12.01 21:24:00 - [112] Originally by: Bacon Baron Originally by: Royant Edited by: Royant on 01/12/2010 19:18:42 Originally by: Bacon Baron Edited by: Bacon Baron on 01/12/2010 17:38:33 I too am having this problem, at a university as well (California). I just took a look, and it appears that my port 26000 (for eve) is blocked, which could be causing this. I will contact ResNet and see if I can get the problem resolved, but I would be willing to bet they can't do a thing (too inept). I will post back when I have a result. EDIT: Just called in. As far as I can tell, the port are (and have been) blocked, so that's not the issue. The problem probably lies in the authentication part of the log in, but I have no idea what it is. It obviously has something to do with the recent update though. Cal Poly? Also I'm trying it out on the test server, I'll edit with my results. Indeed, SLO. I just updated and logged in successfully from my laptop OUTSIDE my dorm. I will test my dorm connection again when I get back. I contacted our network and they won't help us with the problem...so we are dead in the water until we figure out a work around or CCP figures out why the network is blocking it.
Solore Dotor	Posted - 2010.12.01 21:28:00 - [113] Originally by: CCP Sreegs I've contacted some of the universities listed (not gotten the best responses so far but one was promising) ..... Your best results at your schools (Not WPI we've been in touch with them and they're super helpful) I don't know if you were being sarchastic about WPI being helpful, because helpdesk is ignoring my ticket, but I can confirm the CCP did contact WPI's helpdesk which gained +100 respect points in my book
Morwen Lagann Veto. Veto Corp	Posted - 2010.12.01 21:47:00 - [114] Edited by: Morwen Lagann on 01/12/2010 21:49:46 Edited by: Morwen Lagann on 01/12/2010 21:48:25 Originally by: Solore Dotor Originally by: CCP Sreegs I've contacted some of the universities listed (not gotten the best responses so far but one was promising) ..... Your best results at your schools (Not WPI we've been in touch with them and they're super helpful) I don't know if you were being sarchastic about WPI being helpful, because helpdesk is ignoring my ticket, but I can confirm the CCP did contact WPI's helpdesk which gained +100 respect points in my book Helpdesk can't really do anything about it other than ***** and moan at Netops to fix the problem so they stop getting tickets about it. It'd be Netops (and maybe the IT department, if they're two separate entities) you would probably want to contact as a student if you want any sort of useful answer. EDIT: Tried getting onto Sisi, still getting the socket closed error.
Solore Dotor	Posted - 2010.12.01 21:49:00 - [115] Originally by: Morwen Lagann Helpdesk can't really do anything about it. It'd be Netops (and maybe the IT department, if they're two separate entities) you would want to contact. maybe so... but contacting netops is useless... netops is the laziest department in the school... even if they have nothing to do, they wont get back to CCP for a week heh
GMP Silver Buggers' Advanced Interstellar Transport	Posted - 2010.12.01 21:53:00 - [116] Originally by: Solore Dotor Originally by: Morwen Lagann Helpdesk can't really do anything about it. It'd be Netops (and maybe the IT department, if they're two separate entities) you would want to contact. maybe so... but contacting netops is useless... netops is the laziest department in the school... even if they have nothing to do, they wont get back to CCP for a week heh Go over the bandwidth limit, and they're on the ball. Trust me.
Kaillei Gallente Scarab Empire	Posted - 2010.12.01 21:56:00 - [117] I'd like to point out that EvE worked before the patch, something changed with regard to how information is sent over the network during the login process, and that should be changed back. - I remember reading something about offloading requests to character nodes instead of to the local node. Could something about this offload/redirected traffic be flagged as p2p behaviour? (and was this change even implemented in this patch?).
Ambarenya	Posted - 2010.12.01 22:11:00 - [118] Edited by: Ambarenya on 01/12/2010 22:11:00 Originally by: Solore Dotor Originally by: Morwen Lagann Helpdesk can't really do anything about it. It'd be Netops (and maybe the IT department, if they're two separate entities) you would want to contact. maybe so... but contacting netops is useless... netops is the laziest department in the school... even if they have nothing to do, they wont get back to CCP for a week heh This isn't always true. My suitemates and I had a problem with lag spikes at the beginning of the year and I (nicely) contacted Netops about the problem and they had it fixed within a couple of hours...and no it wasn't as simple as resetting the router in the dorm. Anyways, I would like to know if Sreegs had some sarcasm in his comment about the WPI IT department; I really don't know how they'd react to a video game company contacting them...lol.
Makita Dawn	Posted - 2010.12.01 22:20:00 - [119] From british universty but same thing happens here as well. My dozens of friends from various uni in England also need to wait a few mins to log in and still lag as hell afterwards. Please fix this CCP!

CCP Sreegs C C P C C P Alliance	Posted - 2010.12.01 22:43:00 - [120] Edited by: CCP Sreegs on 01/12/2010 22:43:55 I've isolated a signature from at least one device common to universities that is filtering out Eve traffic as p2p traffic. This is obviously a false positive and I'm working with the vendor to resolve the issue. I'll keep you guys up to date on how it goes. Thanks a lot for your patience I know this is frustrating.

Donald Hump	Posted - 2010.12.01 23:14:00 - [121] Edited by: Donald Hump on 01/12/2010 23:16:58 CCP please fix this soon my college wont open the ports. i asked them to contact you guys . once again they said no. the only way im able to get is to leave eve in the background for hours then i still cant get on a 1/4 of the time and ive looked at the logs and there is nothing different still says port failure but i log in
sobot	Posted - 2010.12.01 23:18:00 - [122] Sobot /wrist and makes a WOW account

CCP Sreegs C C P C C P Alliance	Posted - 2010.12.01 23:19:00 - [123] Originally by: Donald Hump CCP please fix this soon my college wont open the ports I know this is something that's frustrating for you guys, but I want to make sure I'm being clear about the fact that this doesn't appear to be something wrong with Eve. A particular vendor has decided that Eve traffic is actually Bit Torrent traffic and has written signatures which cause our traffic to be blocked. I'm working with the vendor in question to have them fix their signatures as Eve traffic is clearly not Bit Torrent traffic. This is something that happens fairly regularly with signature-based security applications. Hopefully they'll have an update soon.

sobot	Posted - 2010.12.01 23:22:00 - [124] I'm pretty sure CCP ****ed off a vendor company and now they're taking them(and us) for a ride on the Troll Train! CHOO CHOO! ALL ABOARD!
Royant	Posted - 2010.12.01 23:31:00 - [125] Originally by: Bacon Baron Dial-up ftw? I might try playing with connection settings, but I see no reason why ResNet would block it in the dorms, but not on wifi. Not that phone, my cellphone :P
Kaillei Gallente Scarab Empire	Posted - 2010.12.01 23:48:00 - [126] Hmm. So the vendor changed signature detection rules for universites all over the world simultaenously with the incursion patch? That dosen't seem likely. EvE's doing something different, and thats what's causing it to get flagged as p2p. I'm not saying EvE is doing anything wrong, only whatever was changed has caused this problem.

CCP Sreegs C C P C C P Alliance	Posted - 2010.12.01 23:56:00 - [127] Originally by: Kaillei Hmm. So the vendor changed signature detection rules for universites all over the world simultaenously with the incursion patch? That dosen't seem likely. EvE's doing something different, and thats what's causing it to get flagged as p2p. I'm not saying EvE is doing anything wrong, only whatever was changed has caused this problem. Whether something was changed or not Eve is not Bit Torrent traffic. We can't simply halt development on the game because some vendor somewhere might have a signature which will false positive on our software. We also can't be certain what's flagging the signature without talking to the vendor as some security companies consider signatures trade secrets. I don't know at this time WHO made the change. I only know who is causing Eve not to work and they are working on figuring it out.

Sanctaphan	Posted - 2010.12.02 00:07:00 - [128] Well, I don't want to add insult to injury, but I haven't been able to log in for at least a week now, and am losing SP. I clearly do not want to pay for time I am not playing. It would be one thing if I made an error, and got banned, or if I did not have a skill training while I had a suspended account, but I am paid for 6 months, and not playing because after the incursion patch, I am not able to log in. Please consider giving credit for missed days, or suspend my account immediately and refund unused play time. I will keep checking back for a solution, and will log in again when it's running. Thanks. Sorry the software is not working on university networks. [url=http://www.gmzsite.com/ONOES/killboard?a=pilot_detail&plt_id=46392] [/url]
Lallante Reikoku IT Alliance	Posted - 2010.12.02 00:25:00 - [129] I have no doubt that if you've lost SP you'll be able to petition to get them back (link to this thread). Props to CCP for aggressively approaching this problem Lall - THE Vocal Minority - Reikoku
nanonightmare	Posted - 2010.12.02 00:39:00 - [130] Just to add to the list, also having the same problem :'( and at The University of Manchester UK.
Morwen Lagann Veto. Veto Corp	Posted - 2010.12.02 01:28:00 - [131] Originally by: Kaillei Hmm. So the vendor changed signature detection rules for universites all over the world simultaenously with the incursion patch? That dosen't seem likely. EvE's doing something different, and thats what's causing it to get flagged as p2p. I'm not saying EvE is doing anything wrong, only whatever was changed has caused this problem. It's more likely that some changes in the network code for the client are causing already-established rules in the vendor's software to flag the client's traffic as BitTorrent traffic, rather than this being some freak-of-nature simultaneous update. Until the issue(s) are resolved, I'm able to get ingame using a VPN to change skills and chat with corpmates and friends ingame, so that's good enough for me for now. Much love to CCP Warlock, Hypnotic, Sreegs and Habakuk (and of course the unnamed ones that haven't posted to the thread yet) for taking the time to help us get back ingame. Also to the GMs and BH folks who've been handling our petitions and bug reports - you know who you are. <3
IceColdFreezie	Posted - 2010.12.02 02:04:00 - [132] I'm not sure what I'm contributing by posting here, because other people have tried contacting my school's network guys (Cal Poly). But yeah, i can't connect. It just started today, i was online late last night
Solore Dotor	Posted - 2010.12.02 02:11:00 - [133] In terms of GM responses / feedback, I am beyond impressed. I still can't believe they called a school's helpdesk to ask for some information. As far as customer support goes, I take back any previous negative comments I might have said about CCP. As far as tech support goes.... well, I'd love to be in EVE right now xD but hey, something good came of this: I found out there are around 10 ppl at WPI who play this game lmfao
Colovice Midnight Elites	Posted - 2010.12.02 02:21:00 - [134] Really really impressed with all the responses and how fast they are attempting to fix this problem. Also, glad to see other Cal Poly students playing.
Vuk Lau	Posted - 2010.12.02 03:07:00 - [135] Huge props to CCP Sreegs. CCP finally learned a lesson and started hiring nolifers which can devote 22 out of 24 hours per day on fixing ****. Long live CCP Sreegs.
Blank Gallente	Posted - 2010.12.02 03:24:00 - [136] Edited by: Blank Gallente on 02/12/2010 03:24:46 Originally by: CCP Sreegs Whether something was changed or not Eve is not Bit Torrent traffic. We can't simply halt development on the game because some vendor somewhere might have a signature which will false positive on our software. We also can't be certain what's flagging the signature without talking to the vendor as some security companies consider signatures trade secrets. I don't know at this time WHO made the change. I only know who is causing Eve not to work and they are working on figuring it out. I disagree. It's not halting development on the game. It's making sure you only roll out patches AFTER you have assured they are compatible with vendors, and pausing PUBLIC updates if you find they aren't. And development of the game includes making sure it works on all platforms, anyway. I'm willing to bet you would revert a patch if, say, the Windows OS updated and EVE stopped working, and it would only work on Macs. This is more a matter of "it isn't affecting THAT many players, so it's not the highest priority", isn't it? I'm not saying you should totally roll back the patch for a relatively small group of players, but you should at least take into consideration temporarily reverting back to the old system until you fix it, or providing the option to players as to how they are going to connect. Could you revert the connection system, or the entire patch, on the test server at least? This way, we can confirm it IS the change that is flagging, and the vendors have not changed a thing. Props to getting this fixed, by the way - Don't want to come across as criticising, just curious.
therealdhs	Posted - 2010.12.02 04:25:00 - [137] Originally by: Blank Gallente Could you revert the connection system, or the entire patch, on the test server at least? This way, we can confirm it IS the change that is flagging, and the vendors have not changed a thing.. Good idea, I would hope someone has a backup of the old versions of Eve, just in case...
Bacon Baron	Posted - 2010.12.02 06:22:00 - [138] Originally by: IceColdFreezie Edited by: IceColdFreezie on 02/12/2010 02:18:30 Edited by: IceColdFreezie on 02/12/2010 02:18:12 I'm not sure what I'm contributing by posting here, because other people have tried contacting my school's network guys (Cal Poly). But yeah, i can't connect. It just started today, i was online late last night Thank you CCP for having awesome support staff! Edit: Just sent the school an email, i'll post back if they reply I already called the ResNet technicians, and they (clearly) stated that it was a problem on Eves side, and they have changed nothing. At this point, we can conclude that universities did not decide to block Eve, but something changed with either the Incursion patch (which worked for me at first, no problem) or the way that these college networks are detecting traffic (as believed).
Indoril Siconus Thall Industries	Posted - 2010.12.02 07:02:00 - [139] University of Connecticut student here, having the socket issue. I'm going to mess with a VPN and see if that works, regardless, thanks for the attention CCP.
Kaillei Gallente Scarab Empire	Posted - 2010.12.02 07:18:00 - [140] Originally by: CCP Sreegs We can't simply halt development on the game because some vendor somewhere might have a signature which will false positive on our software. We also can't be certain what's flagging the signature without talking to the vendor as some security companies consider signatures trade secrets. I don't know at this time WHO made the change. I only know who is causing Eve not to work and they are working on figuring it out. THen lets find out who made the change, by.. Originally by: Blank Gallente .. temporarily reverting back to the old system until you fix it, or providing the option to players as to how they are going to connect. Like Blank said, lets use sisi with the last version of tyrannis. If we can connect without using vpn/ssh, we'll know the change is on eve's end. If we can't connect, some software used by the universities is blocking it. I'm not suggesting EVE's code is doing anything wrong at all. While not wanting to tell you how to do your job, if some change to the connection script is causing an issue (and I assume there were changes made to the script - as it no longer checks for patches when you log in, only when you open the client?) and there's no guarantee the universities will EVER fix a false positive, wouldn't it be prudent to change it back? At least until the issue is dealt with? For those of you who haven't been able to log in.. I spent a few hours connected earlier with only slight lag using a vpn - I posted the link earlier in the thread. (So this issue is only mildly frustrating to me).
Maxarina	Posted - 2010.12.02 07:20:00 - [141] as the above guy said, im not trying to negatively criticise, and I really appreciate all the work and time ya'll put into this CCP. but i was thinking about reverting the game on the test server, or even a half-way done quasi test server. just to check the thing. coordinate with someone in a university who is being affected by this, whoever's change it was, and spend a few hours trying different things. the key to to troubleshooting isn't finding the problem. its finding what DOES work. implement 1/2 of the patch. if it works you know its the other half. if it doesn't you know its that part u implemented. then take the bad 1/2 and implement 1/2 of that. divide and conquer till you single out the trouble portion(s). idk how much work it might take to set something up on your end CCP, but i'd be more than willing to hop on an IM client or vent or teamspeak and keep trying to log and sending you wireshark files. as im sure a lot of people on this thread would be willing to help out like that.
DroStealthRaptor	Posted - 2010.12.02 07:44:00 - [142] another thing that may help - could anyone who is reading this thread and uses a school network that eve DOES work on, could you state what school you are from? if it is a school issue knowing which schools are working and which are not may help solve this problem
Indoril Siconus Thall Industries	Posted - 2010.12.02 07:44:00 - [143] As an update; Using a VPN allowed me to successfully connect to EVE without the socket error.
Ochipala	Posted - 2010.12.02 07:54:00 - [144] got the same issue as the others about "the socket is closed" and already reported the bug. My report ID is 103908. Never had this issue till Incursion expansion is installed and tried both ports to log into the server. and no, im not using a college network..
Kaillei Gallente Scarab Empire	Posted - 2010.12.02 08:02:00 - [145] Originally by: Ochipala got the same issue as the others about "the socket is closed" and already reported the bug. My report ID is 103908. Never had this issue till Incursion expansion is installed and tried both ports to log into the server. and no, im not using a college network.. What network are you using?
therealdhs	Posted - 2010.12.02 08:18:00 - [146] Originally by: Maxarina idk how much work it might take to set something up on your end CCP, but i'd be more than willing to hop on an IM client or vent or teamspeak and keep trying to log and sending you wireshark files. as im sure a lot of people on this thread would be willing to help out like that. Whatever gets me back to feeding my addiction. Somehow I managed to stay logged in long enough to clone jump to highsec, travel 5 jumps to Jita, and buy a ship from the market. Each command/system load took anywhere from 1-4 minutes, until I got to Jita where it took 15 minutes to load the system, then 6 minutes between sending a warp command, warping to the 4-4 station, and eventually crashing when I attempted to dock. I logged back in to find myself in the station, but it took me 6-8 minutes per step to search for the ship, select the ship from the search menu, load the prices, load the buy window, and finally buy the thing. Normally I wouldn't spend half an hour on buying a ship, but it's been two days, and I'm happy with snorting the tiny amounts of Eve-Crack that have been spilt on the floor. And they're coming to take me away, haha!
Ochipala	Posted - 2010.12.02 08:21:00 - [147] Originally by: Kaillei Originally by: Ochipala got the same issue as the others about "the socket is closed" and already reported the bug. My report ID is 103908. Never had this issue till Incursion expansion is installed and tried both ports to log into the server. and no, im not using a college network.. What network are you using? normal ISP, im from South East Asia meaning i have to go through some US cables to log into the eve server all the way in iceland. incase u're curious which network/cables 63.218.91.221 - Hongkong 63.218.72.86 - Hongkong 64.211.83.37 - US, Phoenix i think? 204.245.39.42 - iceland? 87.237.36.26 - iceland? 87.237.38.200 - server
knigit	Posted - 2010.12.02 08:38:00 - [148] i have the same (i think) issue i am on a ipstar satellite connection isp is skymesh.
Jokerus Orion	Posted - 2010.12.02 08:55:00 - [149] Does the fix look like it will be coming in the next two days? Just wondering if I should make plans to get on another network to update skills... Btw, great work. Keep it up. Hope the fix isn't too radical.
Khrysees	Posted - 2010.12.02 08:59:00 - [150] I just started crashing about 2hrs ago. I am NOT at a university. I am at home on mediacom cable network. ran dxdiag and logserv. it lets me login and crashes after about 1-3 minutes.
EOH CORRAN	Posted - 2010.12.02 09:24:00 - [151] Yeah, Cal Poly internet on campus fails, off campus it works like a charm...grrr I hate ResNet.. Also, on a random note, we cal poly students should meet up in jita and shoot the others for sheer lols...
IceColdFreezie	Posted - 2010.12.02 10:16:00 - [152] Originally by: EOH CORRAN Yeah, Cal Poly internet on campus fails, off campus it works like a charm...grrr I hate ResNet.. Also, on a random note, we cal poly students should meet up in jita and shoot the others for sheer lols... An elite squad of combat badgers? Awww yeah Just out of curiosity, what year and/or major are you guys? Freshman CPE here And to stay on topic, I was able to connect to the test server once. For some reason I was stupid and closed the window, and i can't reconnect anymore
Johan Djourou	Posted - 2010.12.02 10:40:00 - [153] From University of Sheffield, UK and I have the same problem here. I appreciate all the hard works and quick response by CCP though :)
Freyr Ashen Bite me inc.	Posted - 2010.12.02 12:51:00 - [154] i have this same problem together with random discos uploaded logfile in link somewhere in entry 5000-7000 it gave me login socket closed thing, pressed connect again and it logged me in fine.. after say 30 ish mins i got booted again the same way it happend whole mornin. hope this log will b of any help.. got discod while waprin to bookmark after coming into a system. i run a clean vista install (installed last nite) nothing spectacular in computer on usual home network. http://www.4shared.com/file/FPhH2Cch/TINOR20101202134428ERRORS.html btw hope link works havnt used the upload site before.

CCP Sreegs C C P C C P Alliance	Posted - 2010.12.02 14:43:00 - [155] We've isolated the problem with the vendor in question and will give you guys an update on it once we've finalized a solution.

Zitus NON PROPERO	Posted - 2010.12.02 15:01:00 - [156] Originally by: CCP Sreegs We've isolated the problem with the vendor in question and will give you guys an update on it once we've finalized a solution. CCP Screegs, ResNet victims everywhere salute you. Upon completion of the fix, expect a cold one on me! ------------------ I'm not sure if my eyes are actually bleeding, or if it's merely my brain bleeding out through my eye sockets, but either way, it hurts to read what you just wrote
Solore Dotor	Posted - 2010.12.02 15:03:00 - [157] Any chance at a small skillpoint reimbursement/bonus? I've been paying for a game I cannot play for 4 days because of a change on CCP's end... it kinda falls under the category of "extended downtime" IMO

CCP Sreegs C C P C C P Alliance	Posted - 2010.12.02 15:03:00 - [158] Originally by: Doerofthings I work in the IT Department at a small university in Indiana and when I tried to login to swap skills I got the same error, but it worked fine when I tried it on my home network. Same laptop, different network. I know we're blocking P2P so it could be that somehow EVE is getting picked up as P2P by our systems. I don't work with the traffic shaper myself but I can talk to the person who does tomorrow. just an idea... This guy gets the bonus points from yesterday BTW as he was able to get us the first response regarding the vendor in question. hi5 guy


CCP Sreegs C C P C C P Alliance	Posted - 2010.12.02 15:05:00 - [159] Originally by: Solore Dotor Any chance at a small skillpoint reimbursement/bonus? I've been paying for a game I cannot play for 4 days because of a change on CCP's end... it kinda falls under the category of "extended downtime" IMO I can't speak to this personally but I imagine we'll be happy to address the nature of your question when we have a resolution.

Ochipala	Posted - 2010.12.02 15:08:00 - [160] if you can't reimburse us, at least punch the guy in the face, whoever is reponsible
Eldric Miyazawa	Posted - 2010.12.02 16:04:00 - [161] I checked with my network people over here and they are experiancing the same difficulty in the University of Tennessee network. I would like to thank CCP for their quick response on this
Colovice Midnight Elites	Posted - 2010.12.02 16:15:00 - [162] Awesome! It sounds like we may have a fix very soon! Originally by: IceColdFreezie Originally by: EOH CORRAN Yeah, Cal Poly internet on campus fails, off campus it works like a charm...grrr I hate ResNet.. Also, on a random note, we cal poly students should meet up in jita and shoot the others for sheer lols... An elite squad of combat badgers? Awww yeah Just out of curiosity, what year and/or major are you guys? Freshman CPE here And to stay on topic, I was able to connect to the test server once. For some reason I was stupid and closed the window, and i can't reconnect anymore Senior EE
Maxarina	Posted - 2010.12.02 16:50:00 - [163] Originally by: CCP Sreegs We've isolated the problem with the vendor in question and will give you guys an update on it once we've finalized a solution. ahhhh... if this were facebook i'd like you. i mean click the like button, cause i like u irl too. i mean not LIKE like you, just what i mean is... oh nevermind... thx bunch...
Bacon Baron	Posted - 2010.12.02 17:19:00 - [164] Originally by: CCP Sreegs We've isolated the problem with the vendor in question and will give you guys an update on it once we've finalized a solution. Sweet. In case you need a working college, Arizona State University can log in just fine (doesn't use ResNet I don't think), as my friend there was playing last night (and annoying me about it).
therealdhs	Posted - 2010.12.02 17:57:00 - [165] Originally by: CCP Sreegs Originally by: Solore Dotor Any chance at a small skillpoint reimbursement/bonus? I've been paying for a game I cannot play for 4 days because of a change on CCP's end... it kinda falls under the category of "extended downtime" IMO I can't speak to this personally but I imagine we'll be happy to address the nature of your question when we have a resolution. Originally by: CCP Hypnotic Submit a bug report with logserver file and/or wireshark trace. Post the name of the nearest pub. Arrange a time to meet there. Meet and drown your sorrows in a pint while we work hard to get you back online. I'm buying the first round! Have we forgotten about #4 and 5 already?
fuggymuffin	Posted - 2010.12.02 18:59:00 - [166] I am able to connect successfully on the Kansas State University network now! Now lets hope we can get some SP reimbursement :D
Theo Wawk	Posted - 2010.12.02 19:20:00 - [167] Originally by: fuggymuffin I am able to connect successfully on the Kansas State University network now! Now lets hope we can get some SP reimbursement :D I can confirm this.
DroStealthRaptor	Posted - 2010.12.02 19:37:00 - [168] ill be heading out to school soon so i will be able to confirm for my school
Colovice Midnight Elites	Posted - 2010.12.02 19:42:00 - [169] Still doesn't work here .
Jane D'Alden	Posted - 2010.12.02 19:43:00 - [170] still doesnt work at uconn either =(

CCP Sreegs C C P C C P Alliance	Posted - 2010.12.02 19:49:00 - [171] Originally by: fuggymuffin I am able to connect successfully on the Kansas State University network now! Now lets hope we can get some SP reimbursement :D KSU, and Taylor University I can confirm have added exceptions to their rulesets. WPI was working with someone to do some testing the last time I spoke to them.

IceColdFreezie	Posted - 2010.12.02 19:56:00 - [172] From the Cal Poly ResNet tech guys: Quote: We have found a fix for the problem and we will be updating our system over the winter break. When you return to school the game should work. Good news: They're fixing the problem Bad news: No Eve for the next month. :(
Solore Dotor	Posted - 2010.12.02 19:58:00 - [173] Originally by: CCP Sreegs WPI was working with someone to do some testing the last time I spoke to them. hope you don't mean my conversation with GM Xamother because WPI helpdesk has so far been ignoring my ticket and as far as I know made no progress
Threshner	Posted - 2010.12.02 20:23:00 - [174] Edited by: Threshner on 02/12/2010 20:23:46 U.S North Carolina WCU Have not been able also to play since the patch was released. i have been able to log in once or twice taking around 15 minutes to actually get into the game and around 15 minutes to allow me to set my skills. I hope this fixes my issue as well. The bit torrent scenario makes sense. I hope this is fixed soon as i have been playing this game for quiet a long time and have had 0 problems so i know its not a problem i can fix =/
Theo Wawk	Posted - 2010.12.02 20:34:00 - [175] Originally by: CCP Sreegs KSU, and Taylor University I can confirm have added exceptions to their rulesets. WPI was working with someone to do some testing the last time I spoke to them. Thanks to everyone for the help. Wish the rest of you luck in getting things resolved.
Waldstein	Posted - 2010.12.02 20:34:00 - [176] would it be possible to get the University of Tennessee network specifically UT @ Martin to add an exception, I can get you contacts for these chaps if need be. Would like to start playing in the near future. Thanks CCP.
therealdhs	Posted - 2010.12.02 21:08:00 - [177] Originally by: CCP Sreegs Originally by: fuggymuffin I am able to connect successfully on the Kansas State University network now! Now lets hope we can get some SP reimbursement :D KSU, and Taylor University I can confirm have added exceptions to their rulesets. WPI was working with someone to do some testing the last time I spoke to them. Have you been in contact with the resnet department at St Cloud State University?
Maxarina	Posted - 2010.12.02 21:30:00 - [178] Edited by: Maxarina on 02/12/2010 21:30:24 Any chance you can provide the specific exceptions the successful universities used to unblock eve? and/or the steps they went through to find what to allow through? my school is working on the problem but either hasn't figured it out or hasn't had time with more important matters to fix. being able to tell the IT guys specifically what to do would be nice. EDIT: this is to CCP and also students in the schools where it's working now.
Bacon Baron	Posted - 2010.12.02 21:32:00 - [179] Originally by: IceColdFreezie From the Cal Poly ResNet tech guys: Quote: We have found a fix for the problem and we will be updating our system over the winter break. When you return to school the game should work. Good news: They're fixing the problem Bad news: No Eve for the next month. :( I recall the guy (quite adamantly) saying the problem was on Eves end, not his. Anyways, good thing I set a 10 day skill, though I will need to find a way to update it before it completely ends. I can play when I go back to my parents house over winter break
Bacon Baron	Posted - 2010.12.02 22:23:00 - [180] Originally by: Colovice Awesome! It sounds like we may have a fix very soon! Originally by: IceColdFreezie Originally by: EOH CORRAN Yeah, Cal Poly internet on campus fails, off campus it works like a charm...grrr I hate ResNet.. Also, on a random note, we cal poly students should meet up in jita and shoot the others for sheer lols... An elite squad of combat badgers? Awww yeah Just out of curiosity, what year and/or major are you guys? Freshman CPE here And to stay on topic, I was able to connect to the test server once. For some reason I was stupid and closed the window, and i can't reconnect anymore Senior EE I am a freshman CPE as well. We are probably in the same couple classes.

CCP Fallout	Posted - 2010.12.02 22:29:00 - [181] Hey guys, We've posted some information that may be of interest to you regarding the issues you've been having. Please point your browsers here: http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1424990 Fallout Associate Community Manager CCP Hf, EVE Online Contact us

Argat Bogotsch	Posted - 2010.12.02 23:53:00 - [182] It's looking like Kansas State is up and running. I'm using the in-game browser :) :) :)
Mynxee	Posted - 2010.12.03 00:05:00 - [183] Props to CCP guys and gals for tackling this issue with enthusiasm and keeping everyone advised of progress! ♥ Life In Low Sec
Sanctaphan	Posted - 2010.12.03 00:05:00 - [184] Here is a link to my logfile: http://www.megaupload.com/?d=I2T2GEC6 Thanks for all the work so far. I really look forward to playing again soon, and with some SP reimbursement. [url=http://www.gmzsite.com/ONOES/killboard?a=pilot_detail&plt_id=46392] [/url]
EOH CORRAN	Posted - 2010.12.03 00:59:00 - [185] M.E. 3rd year here, and bleeding resnet...over winter break means 'It'll be done by Spring break'
Corran Do'Urden	Posted - 2010.12.03 01:03:00 - [186] And I am EOH CORRAN, it just posted under an alt -_-.

CCP Sreegs C C P C C P Alliance	Posted - 2010.12.03 02:30:00 - [187] Edited by: CCP Sreegs on 03/12/2010 02:31:39 Originally by: Maxarina Edited by: Maxarina on 02/12/2010 21:30:24 Any chance you can provide the specific exceptions the successful universities used to unblock eve? and/or the steps they went through to find what to allow through? my school is working on the problem but either hasn't figured it out or hasn't had time with more important matters to fix. being able to tell the IT guys specifically what to do would be nice. EDIT: this is to CCP and also students in the schools where it's working now. We've answered this in the news item on the subject. There's a traffic shaping tool many universities use that is mislabeling Eve traffic as BitTorrent traffic. The vendor pushed out a signature update this Monday that should fix the problem. In the meantime if your school contacts support for the vendor in question they will provide them with updated signatures. If they have any questions they're welcome to email me at [email protected] and I'll tell them exactly what the issue is. Part of the reason we made the news item, aside from letting you guys know what's going on, is so you'd have something "official" to send to your IT departments and they wouldn't think you're just trying to steal a bunch of anime or something on the internet. :edit: More full disclosure... I've had mixed results contacting universities. In reality I'm not their customer, you are. I'm just some guy with a NY accent calling them from Reykjavik asking them questions about their network which isn't always all that well received.

Colovice Midnight Elites	Posted - 2010.12.03 02:55:00 - [188] Originally by: EOH CORRAN M.E. 3rd year here, and bleeding resnet...over winter break means 'It'll be done by Spring break' It really takes them that long? O.o I just transferred here so no clue.
Corran Do'Urden	Posted - 2010.12.03 03:40:00 - [189] Col: I sent them a summer transcript for 2 classes worth of credit...took 3 months before they acknowledged that they had RECEIVED it. Cal Poly FTW.
Vorrasi	Posted - 2010.12.03 04:35:00 - [190] Originally by: Jane D'Alden still doesnt work at uconn either =( You at Uconn too? I was starting to think that I was the only one when I was reading the thread. Anyway, thanks for keeping us up to date dev team.
William Cooly Sol Enterprises	Posted - 2010.12.03 05:06:00 - [191] I'm working from a home machine here, same issues. For a while I've been getting all the nice display bars of a login to SiSi and then none of the tasty character screen afterward. I click "Connect" again and the game says it can't connect with the server, then thickly implies that this is my fault. And I am using SiSiLauncher, I tried manually installing an update from my old SiSi copy and all that it did was turn the Singularity version into Tranquility. I WTF'd and gave up. I did manage a connection the first time I tried but I had to reboot that because the graphics settings were too high. Now Singularity isn't letting me connect at all, game says the server can't be found and status reads Unknown. Perhaps I should make a separate thread. - I troll stupid people.
IceColdFreezie	Posted - 2010.12.03 05:17:00 - [192] Originally by: William Cooly Now Singularity isn't letting me connect at all, game says the server can't be found and status reads Unknown. Perhaps I should make a separate thread. That's happening to me as well. Not sure if it's related to this, but it started happening about the same time. Error message: "Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong"
William Cooly Sol Enterprises	Posted - 2010.12.03 05:23:00 - [193] Originally by: IceColdFreezie Originally by: William Cooly Now Singularity isn't letting me connect at all, game says the server can't be found and status reads Unknown. That's happening to me as well. This is a radical idea I forgot to mention, perhaps the Singularity server is just down now. I don't know anyone who regularly logs into SiSi, so I can't check that this is true though. - I troll stupid people.
IceColdFreezie	Posted - 2010.12.03 05:49:00 - [194] Originally by: William Cooly Originally by: IceColdFreezie That's happening to me as well. This is a radical idea I forgot to mention, perhaps the Singularity server is just down now. I don't know anyone who regularly logs into SiSi, so I can't check that this is true though. Well, by golly, you're right. Now I feel dumb
therealdhs	Posted - 2010.12.03 05:53:00 - [195] If it makes you feel worse, all of us that had the original issue could see TQ's status just fine
Bacon Baron	Posted - 2010.12.03 07:16:00 - [196] Cal Poly update: While I highly doubt that ResNet did anything, I was able to log in just now. Can anyone else here at CalPoly confirm?
Corran Do'Urden	Posted - 2010.12.03 07:20:00 - [197] Logging in the first time from cal poly here: end result: handshake error. I have to TRY to log in like 30 times before one sneaks through. It's still playable, but spending 4 hrs to get on, is lame.
Bacon Baron	Posted - 2010.12.03 07:28:00 - [198] Originally by: Corran Do'Urden Logging in the first time from cal poly here: end result: handshake error. I have to TRY to log in like 30 times before one sneaks through. It's still playable, but spending 4 hrs to get on, is lame. I logged in pretty much instantly, and only had a little lag in game (mail loaded faster, but market was SUPER laggy).
Corran Do'Urden	Posted - 2010.12.03 07:30:00 - [199] 7 tries later on 2 accounts, still off line
IceColdFreezie	Posted - 2010.12.03 07:36:00 - [200] Originally by: Bacon Baron Cal Poly update: While I highly doubt that ResNet did anything, I was able to log in just now. Can anyone else here at CalPoly confirm? I got on once a while ago, but logged off to try again and see if it was actually fixed. Current status: can't log in
Bacon Baron	Posted - 2010.12.03 07:38:00 - [201] Edited by: Bacon Baron on 03/12/2010 07:38:56 Originally by: Corran Do'Urden 7 tries later on 2 accounts, still off line Interesting. I am logging in just fine from my dorm (north mountain), but the location on campus shouldn't matter (although I was able to log in from WiFi on Wednesday, so perhaps it does if they are on different servers). That or I had a fluke like Wednesday night when I logged in for 5 minutes as a test. EDIT: Confirming it was a fluke. Just tried to log in again, and it won't pass authentication. Very interesting.
Corran Do'Urden	Posted - 2010.12.03 07:55:00 - [202] It's almost like ResNet just goes 'JK' half the time and then you sneak by for no reason... (poly canyon btw)
Bacon Baron	Posted - 2010.12.03 08:23:00 - [203] Originally by: Corran Do'Urden It's almost like ResNet just goes 'JK' half the time and then you sneak by for no reason... (poly canyon btw) Yeah... After my experience with ResNet, I have realized just how incompetent these guys are.
Ochipala	Posted - 2010.12.03 08:33:00 - [204] this is BS with possibility of playing on Monday. Total of 6 days of not playing EvE at all.....
knigit	Posted - 2010.12.03 09:11:00 - [205] petition 2228533 dxdiag, wireshark and eves error log attached. thx for the quick response and the info
Blank Gallente	Posted - 2010.12.03 13:48:00 - [206] Any news on whether subscriptions/SP are being reimbursed?
Maxarina	Posted - 2010.12.03 19:03:00 - [207] Well if it auto updates on monday... I guess I'll have to stay content with irl friends... -shudder- irl..... Sent my IT guys an email explaining and a link to the announcement, we'll see if they actually do anything...
chopps001	Posted - 2010.12.03 20:21:00 - [208] I just got done talking to my tech support department for my college and they said that eve is now coming across the firewall as a bit torrent. The firewall blocks bit torrents automaticlly at most colleges so you have to tell your schools tech support department and they will have to make a new filter to allow eve thorugh the firewall. I was told it can take about two weeks to do this.

CCP Sreegs C C P C C P Alliance	Posted - 2010.12.03 20:32:00 - [209] Originally by: chopps001 I just got done talking to my tech support department for my college and they said that eve is now coming across the firewall as a bit torrent. The firewall blocks bit torrents automaticlly at most colleges so you have to tell your schools tech support department and they will have to make a new filter to allow eve thorugh the firewall. I was told it can take about two weeks to do this. You may be misunderstanding as this typically isn't a firewall function, but if it IS indeed their firewall I'd REALLY like to talk to them. If they're willing to email [email protected] I might be able to help them sort through it. Coincidentally 2 weeks is the patch release cycle for the product we thus far believe to be the source of the problem.

Vonce forthelulz	Posted - 2010.12.03 22:43:00 - [210] Good job to all the devs to worked on this all week. Also kudos to the community members who got involved and helped out!
IceColdFreezie	Posted - 2010.12.03 22:51:00 - [211] Originally by: CCP Sreegs Originally by: chopps001 -snip- You may be misunderstanding as this typically isn't a firewall function, but if it IS indeed their firewall I'd REALLY like to talk to them. If they're willing to email [email protected] I might be able to help them sort through it. Coincidentally 2 weeks is the patch release cycle for the product we thus far believe to be the source of the problem. Just to clear things up: You said the problem product is updated one Mondays, right? So would the next update be December 6th or 13th?
Johan Djourou	Posted - 2010.12.04 02:27:00 - [212] Originally by: CCP Sreegs Edited by: CCP Sreegs on 03/12/2010 02:31:39 Originally by: Maxarina Edited by: Maxarina on 02/12/2010 21:30:24 Any chance you can provide the specific exceptions the successful universities used to unblock eve? and/or the steps they went through to find what to allow through? my school is working on the problem but either hasn't figured it out or hasn't had time with more important matters to fix. being able to tell the IT guys specifically what to do would be nice. EDIT: this is to CCP and also students in the schools where it's working now. We've answered this in the news item on the subject. There's a traffic shaping tool many universities use that is mislabeling Eve traffic as BitTorrent traffic. The vendor pushed out a signature update this Monday that should fix the problem. In the meantime if your school contacts support for the vendor in question they will provide them with updated signatures. If they have any questions they're welcome to email me at [email protected] and I'll tell them exactly what the issue is. Part of the reason we made the news item, aside from letting you guys know what's going on, is so you'd have something "official" to send to your IT departments and they wouldn't think you're just trying to steal a bunch of anime or something on the internet. :edit: More full disclosure... I've had mixed results contacting universities. In reality I'm not their customer, you are. I'm just some guy with a NY accent calling them from Reykjavik asking them questions about their network which isn't always all that well received. Will the vendor included UK universities as well? Please say yes
Ochipala	Posted - 2010.12.04 02:36:00 - [213] what about us Overseas customers, that is just passing through US networks to connect to iceland? are they using the same "Vendor" or software?
W Junior88	Posted - 2010.12.05 17:38:00 - [214] Eventually I found my client lag reason here. Please fix this CCP!! It was my worst week in my eve life.
Fred Barbossa	Posted - 2010.12.06 16:00:00 - [215] Originally by: IceColdFreezie Originally by: CCP Sreegs Originally by: chopps001 -snip- You may be misunderstanding as this typically isn't a firewall function, but if it IS indeed their firewall I'd REALLY like to talk to them. If they're willing to email [email protected] I might be able to help them sort through it. Coincidentally 2 weeks is the patch release cycle for the product we thus far believe to be the source of the problem. Just to clear things up: You said the problem product is updated one Mondays, right? So would the next update be December 6th or 13th? Well its on the 6th now and I still can't log in...
sobot	Posted - 2010.12.06 16:43:00 - [216] Same...I cant login without using a VPN. (I'm sick of everything I have being in German) WTB US VPN
Makita Dawn	Posted - 2010.12.06 18:39:00 - [217] Still laggggggggg please CCP do something...
IceColdFreezie	Posted - 2010.12.06 21:22:00 - [218] Originally by: Fred Barbossa Originally by: IceColdFreezie Just to clear things up: You said the problem product is updated one Mondays, right? So would the next update be December 6th or 13th? Well its on the 6th now and I still can't log in... Same here. I'm assuming my college is dumb and won't apply the patch till 11:59pm tonight, so I'm not getting my hopes up until tomorrow
Sanctaphan	Posted - 2010.12.06 23:43:00 - [219] Same here. 6 Dec 10, cannot login. Losing SP. Please fix it CCP. This is not acceptable. [url=http://www.gmzsite.com/ONOES/killboard?a=pilot_detail&plt_id=46392] [/url]
Ochipala	Posted - 2010.12.07 00:15:00 - [220] socket closed...called ISP, they dont block torrent traffic..CCP release patch to fix this already, been 1 freaking week
Avey Rez	Posted - 2010.12.07 01:51:00 - [221] Originally by: Sanctaphan Same here. 6 Dec 10, cannot login. Losing SP. Please fix it CCP. This is not acceptable. Sanctaphan yo ive been reading this thread for the past week im at UCSB too. i just came back from the ucen and i was able to connect on the wireless there and get some skills training. if ur losing skills just pop over there for like 5 min and train them
therealdhs	Posted - 2010.12.07 07:15:00 - [222] For those getting socket errors, are you able to play the game without lag, then in the middle of doing something it crashes with a socket error? As far as I know, the problem I've had is socket errors on the login screen, and nowhere else.
Avey Rez	Posted - 2010.12.07 15:02:00 - [223] i only have issues logging in. i havent been able to log in from the dorms even once. it just gets stuck authenticating
Bacon Baron	Posted - 2010.12.07 18:11:00 - [224] Cal Poly update: They will be installing the patch over Winter Break, as the update requires taking the whole system down.
Sanctaphan	Posted - 2010.12.07 23:41:00 - [225] Originally by: Avey Rez Originally by: Sanctaphan Same here. 6 Dec 10, cannot login. Losing SP. Please fix it CCP. This is not acceptable. Sanctaphan yo ive been reading this thread for the past week im at UCSB too. i just came back from the ucen and i was able to connect on the wireless there and get some skills training. if ur losing skills just pop over there for like 5 min and train them Nice. Too bad I am on a desktop, and do not have a laptop. Maybe I could meet you there and use yours? Hehe j/k Thanks for the info, though. [url=http://www.gmzsite.com/ONOES/killboard?a=pilot_detail&plt_id=46392] [/url]
Avey Rez	Posted - 2010.12.08 04:05:00 - [226] haha yeah maybe after finals!
Humourum	Posted - 2010.12.08 13:26:00 - [227] Edited by: Humourum on 08/12/2010 13:26:16 Hornet emailed me a few days ago saying they were investigating the issue.I can now connect fine from Manchester halls fine Good times!
Kaillei Gallente Scarab Empire	Posted - 2010.12.08 16:57:00 - [228] Still can't connect without a vpn it seems. Won't be here over christmas but I hope this problem has sorted itself when school starts again
Sanctaphan	Posted - 2010.12.08 23:38:00 - [229] Still cannot log in. We need an update. I see this post moving down on the list, so that means nothing is moving forward. A few more days without info will make me wonder if CCP considers my business worthwhile. I may have to cancel my account, and get a refund. I know I have been saying it, but I am allowing them time to fix the problem. Since I am not moving anytime soon, I will have to cancel my subscription if there is no resolution. It's that simple. In the grand scheme, they may not even care about me, but enough views of this post, might get others to reconsider CCP. [url=http://www.gmzsite.com/ONOES/killboard?a=pilot_detail&plt_id=46392] [/url]
agnes b	Posted - 2010.12.09 16:53:00 - [230] I will cancel subscription as well if CCP cannot fix this until weekend. It doesn't make any sense to keep paying a game which is not playable.
Mehrunes Orion	Posted - 2010.12.09 19:15:00 - [231] I, as with many others here, am unable to log in on my college's network after the Incursion update. It says "Authenticating" with a slowly scrolling loading bar. Once it fills, a pop up says that the "Socket has been closed". Rather frustrating since I'm losing game time that I'm paying for. It's been a little over a week since the Incursion release. Hopefully there's a fix soon or I'll have to cancel my account. I'm at WSU (the 'W' standing for Winona, not Washington).
Mata1s	Posted - 2010.12.09 19:32:00 - [232] Just got home, stuck on downloading Bulk 5/46 fist time I've had a problem, and tried restarting router, clearing cache, disabling sound etc etc. Nothing seems to work, and as other people are getting the exact same problem, I doubt it's at my end.
Toshiro Hitsuguya Gallente The Scope	Posted - 2010.12.09 19:50:00 - [233] Having the same problems here at GSU in Statesboro, Ga. Authentication keeps going until socket closed pops up, hopefully this gets resolved fast, losing SP here due to my skill queue running out just after the first incursion patch day
Brynhilda Amarr Gun Metal Clones	Posted - 2010.12.10 20:49:00 - [234] Also locked out here. Kent State, Ohio student myself. I'm glad that I commute from my house, though...
Sanctaphan	Posted - 2010.12.12 07:00:00 - [235] This is absolutely, undeniably, the most absurd thing I have ever heard. Honestly, you are asking us, and blaming us for your changeto the game play? For your adding a 7th bit of code that is now flagging us as p2p traffic. For your problem, I say, "No, I will not ask my administrators to relax their security, gumming up the already crowded internet traffic bandwidth". They are, after all, protecting their network. It is you CCP, who are at fault. It is you CCP, who have decided to change the way you play, and it is you, CCP, that must correct the problem. To try to put the blame on us as your paying customers is absurd. For you to ask us to fix our own problem is obnoxious. I will tell you this. If this problem is not fixed on Monsay, as you claim (one Monday having gone by already), you will leave me no choice but to quit, and to post all of this misgivings as publicly as possible. There is space in my heart to help you. To report bugs, to report performance, and to aid in getting you the data required to move forward, but there is no room to make this problem my own. I did nothing wrong, and I do not pay you to make me work for a repair. Originally by: CCP Sreegs -------------------------------------------------------------------------------- Originally by: CCP Sreegs -------------------------------------------------------------------------------- Hey guys we said the latest this should be fixed is Monday. That's when the vendor pushes the updated signatures to their clients (your schools). If you can get your school's admins to contact support for their p2p filtering solution they have a signature ready for them that will fix it which they have to apply. -------------------------------------------------------------------------------- Ok I need to add an addendum to this... The updates are released by the vendor on Monday. It is up to the administrator of the device to update their devices. One would hope that your administrators would want to update their signatures but we have no way of forcing them to do so. So, while it may not be what you all want to hear it's the facts as they stand. We don't control your school's networks and we are not their customer, you are, so it will be up to you guys to pressure them to get this done if they don't do it in a timely fashion. I'd recommend linking them this thread and they can email me if they have questions. -------------------------------------------------------------------------------- [url=http://www.gmzsite.com/ONOES/killboard?a=pilot_detail&plt_id=46392] [/url]
Kaillei Gallente Scarab Empire	Posted - 2010.12.13 15:49:00 - [236] It's monday. still can't log in without a vpn.
Kyvon Glarner	Posted - 2010.12.13 21:59:00 - [237] Edited by: Kyvon Glarner on 13/12/2010 21:59:45 connecting through 2 different routers (me/neighbors, same ip though) with 2 different accounts, cant get in either....
sobot Sniggerdly Pandemic Legion	Posted - 2010.12.14 16:24:00 - [238] Are you kidding me? It's been two weeks CCP. Figure it the **** out
Sanctaphan	Posted - 2010.12.15 01:01:00 - [239] 14 Dec 10 - Finally able to log in. I am scared to log out. Might leave it connected til down time. Still one question remains...what about my SP I lost in the wake of this horrible patch? Last day training was 1 Dec 10, 1642 eve time. so, lost 2 weeks of SP. can I get a boost? [url=http://www.gmzsite.com/ONOES/killboard?a=pilot_detail&plt_id=46392] [/url]
sobot Sniggerdly Pandemic Legion	Posted - 2010.12.15 15:50:00 - [240] This is complete bull****. CCP needs to fix this, as it's their fault. I cant go to my school and request the apply the new patch. I've already asked before and they wont because my game isnt school related
sobot Sniggerdly Pandemic Legion	Posted - 2010.12.15 16:39:00 - [241] meh
Abstract Uncertainty	Posted - 2010.12.15 19:35:00 - [242] December 15th and I still cannot connect. I have had a petition opened formally since the 9th, but the problem started with the first incursion patch of course. I have had to log in off campus briefly to change my skill queue and manufacturing, but even that is getting old. My university (Montana State University) staff said its not their problem and they said any other games working will continue to do so as is... I wanted to badly to blame my University's IT department for this but when they said they don't block any traffic to 87.237.38.200:26000, I do in fact believe them. Sorry CCP but this one rests squarely on your shoulders. I guess this means I will have to cancel all three of my eve accounts since I can't actually play from my residence. I guess its a good time to go back to WoW now that Cataclysm is live.

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