Originally by: Falbala

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Cancel sub

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Originally by: Mr Ravenblade

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I personally think this is intentional, to keep people who use chrome from canceling their subscriptions. Why? Because based on some marketing I read once when I worked in web marketing and my life deended on it, people that use IE are the poorest and least likely to buy things, while people who use chrome and other browsers are more likely to have extra money for things like - for example - a subscription to Eve they don't use. I see this as a stop-gap measure to annoy people who have extra money just enough that they "forget" to unsubscribe so CCP has a better and more stable income stream.

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Originally by: Thorn Galen

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The unsub link is there on 4 seperate accounts, 2 paid by CC, one by Paypal and one with ingame PLEX.

Safari, IE 9, Chrome, Firefox and Opera all show the link for all the accounts.

Windows 7 and Mac.

*I am not paranoid, I am just afraid of the ants in my head eating into my brain - DJ Deadlink*

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Originally by: RAW23

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Quote:

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That's interesting. I get no unsub link but I assumed it was because all my accounts un on PLEX. Regardless of the OP's ranting there does seem to be some inconsistency in what people are seeing.

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You speak truth, it appears to be that way. Different effects for different users. Cache maybe ? I have no answer.

Cheers,
Thorn Galen.

__
Et cognitus, ergo et sum.
Therefore I am, I think. (Drunken Yoda version)
Am I thinking? (Very drunk Yoda version)

Originally by: Tyburn Stannis

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There is no browser issue.
There is no conspiracy.

To unsubscribe, you must have a subscription.

So if you use PLEX, or if you purchase monthly / three months / six months credits, you do not get a "cancel" option as you already have a time limit. When your credit runs out, your account is suspended.

If you ticked "automatically bill me" or whatever the exact wording is to request a rolling payment progamme, only THEN you will find a "cancel" option under the Game Time menu.

EVE used to have a generally more intelligent class of player, now it just seems to be a bunch of muppets shouting "this game's too hard" at every single thing. *sigh*

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Originally by: Rail Gun

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Problem is not that unsubscribing is too hard, the real problem is that subscribing is too easy. Threads like these have proven it in last few days.

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Originally by: Rail Gun

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Problem is not that unsubscribing is too hard, the real problem is that subscribing is too easy. Threads like these have proven it in last few days.

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Originally by: Mr Ravenblade

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Edited by: Mr Ravenblade on 28/06/2011 01:24:23
Ok I can now get a link, but it took some doing and I want to post this before i do it because I want to make sure it gets out there

Based on my tests, CCP actually does HIDE the unsubscribe link, and they seem to do it based on the USER AGENT of the browser that you are using from what data I can find in my tests, with a timeout so that once actived, it send the correct links to your ip no matter what browser you use It would not show AT ALL on the page when I used chrome, because the option was never sent to the page - the option really doesn't exist in the list so it never shows up - and then I logged out and then changed the user agent string that my browser sends to identify my browser to make it emulate "Internet Explorer".. BAM suddenly the option shows up.

I personally think this is intentional, to keep people who use chrome from canceling their subscriptions. Why? Because based on some marketing I read once when I worked in web marketing and my life deended on it, people that use IE are the poorest and least likely to buy things, while people who use chrome and other browsers are more likely to have extra money for things like - for example - a subscription to Eve they don't use. I see this as a stop-gap measure to annoy people who have extra money just enough that they "forget" to unsubscribe so CCP has a better and more stable income stream.

EDIT: Yes I know what it sounds like,. but this is eve, and CCP we are talking about here. Either way, I'm un-subbed.

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Originally by: Rail Gun

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Problem is not that unsubscribing is too hard, the real problem is that subscribing is too easy. Threads like these have proven it in last few days.

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Originally by: Jacoba Stalker

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Edited by: Jacoba Stalker on 28/06/2011 01:13:26

Originally by: Hilder

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Originally by: Brutor citizen 1506090940

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How do you pay?

If you pay by recurring Paypal payment, you need to cancel the agreement from Paypal's side. Then when CCP try to take money the next time, they get rejected.

There is no way to cancel recurring Paypal subs on the EvE Account Manager site.

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Wrong. I pay using paypal and cancelled two accounts today in the Eve account management page.

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I use paypal too and was told by the CCP rep who answered my petition that they would shut it down.

Otherwise paypal is not considered a subscription.

Her words not mine.

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Originally by: Ulair Memmet

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lol, so why did they automaticly book another 6 months from me the last time from paypal... wow was i surprised.

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Originally by: Biscuit King

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I really dislike paying by paypal. The fact that the "would like to be repeat subscription" box is automatically ticked and you have to untick it has caught a few friends out.

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Originally by: Tyburn Stannis

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Originally by: Ulair Memmet

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lol, so why did they automaticly book another 6 months from me the last time from paypal... wow was i surprised.

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Originally by: Biscuit King

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I really dislike paying by paypal. The fact that the "would like to be repeat subscription" box is automatically ticked and you have to untick it has caught a few friends out.

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Read the f***ing mission... um... payment options before you click "accept".

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Originally by: Mr Ravenblade

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2. Do we have any lawyers in the house?

If you are a lawyer and your willing to help me push this issue, please say so.

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Originally by: Narisa Bithon

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it doesnt show for me with firefox 5.0

but i pay via plex so maybe that is why

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Originally by: Mr Ravenblade

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Edited by: Mr Ravenblade on 28/06/2011 00:49:43
I said I was going to, and I am now attempting to do so now that my affairs are in order and the people left behind have the things I wanted them to have.. sadly once logged into the account management page, I see no option to unsubscribe. I have spent the last few minutes looking, and I cant find it as it doesnt seem to exist.

I'm *this* close from calling my bank and just asking them to do a charge back, since CCP is not ALLOWING me to unsubscribe when and how I see fit, as required by the laws of my country.

Please note that this is not a "the option not rendering" scenerio; I'm software developer myself, so I have all the requisite debugging tools installed in my browser and in chrome, its even simply as all i have to do is right click examine element.. and both a search of the page code, the page loaded, and a fast jaunt through the loaded DOM gives nothing for being able to unsubscribe. I have confirmed this by copying the pages loaded DOM and saving them to a text file, and then manually confirming that no such "unsubscribe" link exists.

Needless to say, I am not happy about this and am wondering the following:

1. Is anybody else experiencing this issue?
2. Do we have any lawyers in the house?

If you are a lawyer and your willing to help me push this issue, please say so.

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Originally by: Karthwritte

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LOL, I dont get paid for putting paragraphs. I dont get paid for anything.

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Originally by: Jak'rat

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Originally by: Narisa Bithon

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it doesnt show for me with firefox 5.0

but i pay via plex so maybe that is why

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Ya think?

Buying a single thing isn't a subscription it's just a purchase. You don't get a lettuce every week just because you bought one this week, you don't need to ring up Tesco and "cancel" you lettuce purchase for next week that you haven't made yet (unless you sign up to Vegetables 'R' Us and that's just a scary train of thought going off right there...)

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