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Mr Ravenblade
RLSH Holdings
Caped Vigilantes
   |
Posted - 2011.06.28 00:48:00 -
[1]
Edited by: Mr Ravenblade on 28/06/2011 00:49:43
I said I was going to, and I am now attempting to do so now that my affairs are in order and the people left behind have the things I wanted them to have.. sadly once logged into the account management page, I see no option to unsubscribe. I have spent the last few minutes looking, and I cant find it as it doesnt seem to exist.
I'm *this* close from calling my bank and just asking them to do a charge back, since CCP is not ALLOWING me to unsubscribe when and how I see fit, as required by the laws of my country.
Please note that this is not a "the option not rendering" scenerio; I'm software developer myself, so I have all the requisite debugging tools installed in my browser and in chrome, its even simply as all i have to do is right click examine element.. and both a search of the page code, the page loaded, and a fast jaunt through the loaded DOM gives nothing for being able to unsubscribe. I have confirmed this by copying the pages loaded DOM and saving them to a text file, and then manually confirming that no such "unsubscribe" link exists.
Needless to say, I am not happy about this and am wondering the following:
1. Is anybody else experiencing this issue?
2. Do we have any lawyers in the house?
If you are a lawyer and your willing to help me push this issue, please say so.
- MRB |
RougeOperator
|
Posted - 2011.06.28 00:49:00 -
[2]
Edited by: RougeOperator on 28/06/2011 00:49:48
Its under one the second drop down tab. The second one i think.
its not really clear where it is you got to search for it.
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Ibram Sedingway
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Posted - 2011.06.28 00:50:00 -
[3]
under the game time tab there should be cancel sub.
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Mister Dreyfus
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Posted - 2011.06.28 00:50:00 -
[4]
It's there you just have to look harder.
Go Eve Account Management -> Game time -> cancel subscription
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cheeze35
Against ALL Authorities
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Posted - 2011.06.28 00:50:00 -
[5]
goto "Game Time" And its right there, hard to miss...
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Katrina Cortez
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Posted - 2011.06.28 00:50:00 -
[6]
Its buggy sometimes...try a different browser.
Ambulation... because spaceships don't have wallets. |
Doc Fury
Caldari
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Posted - 2011.06.28 00:51:00 -
[7]
LOL...No.
If you pay by Plex or GTC your account will automatically unsub when the prepaid time runs out.
We're not upset that you lied to us CCP, we're upset that from now on we can't believe you.
/I am not a Golden Goose
/I am not a Cash Cow
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Caladan Broood
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Posted - 2011.06.28 00:51:00 -
[8]
Its under the GameTime pulldown, should be a change or cancel subscription or unsubscribe.
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Graic Valente
Gallente
Valente Galactic Enterprises
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Posted - 2011.06.28 00:51:00 -
[9]
Chill mate.
I think there are some browser issues. Try another one.
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Mr Ravenblade
RLSH Holdings
Caped Vigilantes
|
Posted - 2011.06.28 00:52:00 -
[10]
 Originally by: RougeOperator
Edited by: RougeOperator on 28/06/2011 00:49:48
Its under one the second drop down tab. The second one i think.
its not really clear where it is you got to search for it.
I have no such option for canceling on my menu.
I see a menu bar of options, and each of the items in each drop down menu have been checked, and not a single one of them says "cancel subscription".
- MRB |
Katrina Cortez
|
Posted - 2011.06.28 00:53:00 -
[11]
Originally by: Graic Valente
Chill mate.
I think there are some browser issues. Try another one.
THIS
Ambulation... because spaceships don't have wallets. |
Narisa Bithon
Caldari
The Motley Crew Reborn
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Posted - 2011.06.28 00:54:00 -
[12]
it seems it only works on internet explorer
ccp web designers need to fix that for google chrome and firefox 5 users
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Adunh Slavy
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Posted - 2011.06.28 00:54:00 -
[13]
Originally by: Mr Ravenblade
Originally by: RougeOperator
Edited by: RougeOperator on 28/06/2011 00:49:48
Its under one the second drop down tab. The second one i think.
its not really clear where it is you got to search for it.
I have no such option for canceling on my menu.
I see a menu bar of options, and each of the items in each drop down menu have been checked, and not a single one of them says "cancel subscription".
Do you see an end date on your subscription? "Account Expires", "account type" ?
My faith in CCP will return SoonÖ
We'll watch what you do not what you say.
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Dirk Magnum
Blue Republic
RvB - BLUE Republic
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Posted - 2011.06.28 00:55:00 -
[14]
Originally by: Mr Ravenblade
I'm software developer myself, so I have all the requisite debugging tools installed in my browser and in chrome, its even simply as all i have to do is right click examine element.. and both a search of the page code, the page loaded, and a fast jaunt through the loaded DOM gives nothing for being able to unsubscribe. I have confirmed this by copying the pages loaded DOM and saving them to a text file, and then manually confirming that no such "unsubscribe" link exists.
Sounds like you fixed your browser until it broke. The option is definitely there on MSI and Firefox with default settings.
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Astroka
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Posted - 2011.06.28 00:55:00 -
[15]
As already stated before, in Account Management, mouse over Game Time, and Cancel Subscription is in the drop-down tab.
Originally by: Ioci
Welcome to the bustedness of EVE.
1 guy can disband a 2000 man alliance and wipe out trillions, that's cool.
Give back a noob 10 mill? No, that's game breaking.
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Mr Ravenblade
RLSH Holdings
Caped Vigilantes
|
Posted - 2011.06.28 00:55:00 -
[16]
Edited by: Mr Ravenblade on 28/06/2011 00:55:25
Proof It doesn't show up:
Using Internet Explorer is not an option for me.
- MRB |
Algathas
Minmatar
The Revenge of Auntie Freeze
|
Posted - 2011.06.28 00:56:00 -
[17]
It works on Firefox in Linux. I was able to unsub my accounts with no issues.
"[i]We have spais in their base.
Our propaganda machine is much larger and stronger than theirs
We have better organizational capabilities |
Naloth
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Posted - 2011.06.28 00:57:00 -
[18]
I'm told that if you're using PayPal, it won't auto resub.
...Hope they're right, I'm using PayPal and I have no option either.
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Mr Ravenblade
RLSH Holdings
Caped Vigilantes
|
Posted - 2011.06.28 01:00:00 -
[19]
Originally by: Astroka
As already stated before, in Account Management, mouse over Game Time, and Cancel Subscription is in the drop-down tab.
No, its not. Look at the image I uploaded.
- MRB |
Jacoba Stalker
|
Posted - 2011.06.28 01:02:00 -
[20]
Originally by: Mr Ravenblade
Originally by: Astroka
As already stated before, in Account Management, mouse over Game Time, and Cancel Subscription is in the drop-down tab.
No, its not. Look at the image I uploaded.
are you paying by CC or by paypal/plex/other?
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Brutor citizen 1506090940
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Posted - 2011.06.28 01:04:00 -
[21]
How do you pay?
If you pay by recurring Paypal payment, you need to cancel the agreement from Paypal's side. Then when CCP try to take money the next time, they get rejected.
There is no way to cancel recurring Paypal subs on the EvE Account Manager site.
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Astroka
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Posted - 2011.06.28 01:05:00 -
[22]
Originally by: Jacoba Stalker
Originally by: Mr Ravenblade
Originally by: Astroka
As already stated before, in Account Management, mouse over Game Time, and Cancel Subscription is in the drop-down tab.
No, its not. Look at the image I uploaded.
are you paying by CC or by paypal/plex/other?
He's already said he uses a credit card.
Originally by: Ioci
Welcome to the bustedness of EVE.
1 guy can disband a 2000 man alliance and wipe out trillions, that's cool.
Give back a noob 10 mill? No, that's game breaking.
|
Mr Ravenblade
RLSH Holdings
Caped Vigilantes
|
Posted - 2011.06.28 01:07:00 -
[23]
As I have already stated, I'm using a CC and NOT Paypal, Moneybooker, GTC, or any other method.
Additionally, I have stated keeping track of the code fo pages i check and cant find the unsubscribe button for.. I have copies in case anybody - like a court system - needs them later.
I'm also collecting network trace dumps to make sure I have additional forensic data to validate this lack of a unsubscribe button.
- MRB |
Hilder
Amarr
G.E.A.R.
|
Posted - 2011.06.28 01:07:00 -
[24]
Originally by: Brutor citizen 1506090940
How do you pay?
If you pay by recurring Paypal payment, you need to cancel the agreement from Paypal's side. Then when CCP try to take money the next time, they get rejected.
There is no way to cancel recurring Paypal subs on the EvE Account Manager site.
Wrong. I pay using paypal and cancelled two accounts today in the Eve account management page.
|
Mr Ravenblade
RLSH Holdings
Caped Vigilantes
|
Posted - 2011.06.28 01:10:00 -
[25]
Could somebody please post a an image of what the unsubscribe menu item looks like?
So far I cant find a single page it exists on, in any of the browsers I have checked.
- MRB |
Jacoba Stalker
|
Posted - 2011.06.28 01:10:00 -
[26]
Edited by: Jacoba Stalker on 28/06/2011 01:13:26
Originally by: Hilder
Originally by: Brutor citizen 1506090940
How do you pay?
If you pay by recurring Paypal payment, you need to cancel the agreement from Paypal's side. Then when CCP try to take money the next time, they get rejected.
There is no way to cancel recurring Paypal subs on the EvE Account Manager site.
Wrong. I pay using paypal and cancelled two accounts today in the Eve account management page.
I use paypal too and was told by the CCP rep who answered my petition that they would shut it down.
Otherwise paypal is not considered a subscription.
Her words not mine.
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Venko Trenulo
Spelunkers
|
Posted - 2011.06.28 01:15:00 -
[27]
Edited by: Venko Trenulo on 28/06/2011 01:15:49
<overtaken by posts>
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Linda Shadowborn
Gallente
Dark Steel Industries
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Posted - 2011.06.28 01:15:00 -
[28]
what it should look like
Works fine using firefox to me.
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Montevius Williams
Gallente
|
Posted - 2011.06.28 01:22:00 -
[29]
Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 01:00:05
Edited by: Mr Ravenblade on 28/06/2011 00:57:55
Edited by: Mr Ravenblade on 28/06/2011 00:55:25
Proof It doesn't show up:
Using Internet Explorer is not an option for me, and as a software developer I can say - and I'm willing to say it in court - that there is NO VALID REASON for a link in an otherwise functional menu to not show up in a browser unless they have code that makes it so as a way to keep people subscribed.
I'm not using GTC, I'm not paying with paypal. I'm paying via CC..
Any lawyers in the house?
Dude, get GTFO with this "woe is me" high and mighty act - take this to court and the FIRST thing they will say is "did you call customer support to cancel", and your dumbass will say "no". They will then laugh your ass out of the courtroom and then charge you for taking up their time.
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Mr Ravenblade
RLSH Holdings
Caped Vigilantes
|
Posted - 2011.06.28 01:23:00 -
[30]
Edited by: Mr Ravenblade on 28/06/2011 01:24:23
Ok I can now get a link, but it took some doing and I want to post this before i do it because I want to make sure it gets out there
Based on my tests, CCP actually does HIDE the unsubscribe link, and they seem to do it based on the USER AGENT of the browser that you are using from what data I can find in my tests, with a timeout so that once actived, it send the correct links to your ip no matter what browser you use It would not show AT ALL on the page when I used chrome, because the option was never sent to the page - the option really doesn't exist in the list so it never shows up - and then I logged out and then changed the user agent string that my browser sends to identify my browser to make it emulate "Internet Explorer".. BAM suddenly the option shows up.
I personally think this is intentional, to keep people who use chrome from canceling their subscriptions. Why? Because based on some marketing I read once when I worked in web marketing and my life deended on it, people that use IE are the poorest and least likely to buy things, while people who use chrome and other browsers are more likely to have extra money for things like - for example - a subscription to Eve they don't use. I see this as a stop-gap measure to annoy people who have extra money just enough that they "forget" to unsubscribe so CCP has a better and more stable income stream.
EDIT: Yes I know what it sounds like,. but this is eve, and CCP we are talking about here. Either way, I'm un-subbed.
- MRB |
Xaelix Sativa
Caldari
Killers.R.Us
|
Posted - 2011.06.28 01:23:00 -
[31]
Edited by: Xaelix Sativa on 28/06/2011 01:25:56
It works fine in Chrome, Safari and Firefox, you trolling bastages.
Anyone can log into an inactive account and see that menu.
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Misanth
RABBLE RABBLE RABBLE
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Posted - 2011.06.28 01:23:00 -
[32]
Some browsers can't handle CCP's new Account Management. Even better PR. 
-
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Adunh Slavy
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Posted - 2011.06.28 01:24:00 -
[33]
File a petition, if they don't help, call your bank, if that doesn't work, call a lawyer and cry a lot on the phone, sue for damages, buy ccp and we can get rid of this MT BS.
My faith in CCP will return SoonÖ
We'll watch what you do not what you say.
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Panda Name
Amarr
Imperial Academy
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Posted - 2011.06.28 01:26:00 -
[34]
that's right. it's impossible to leave the game unless you pay the proper fee. i, for one, am taking donations so i can quit the game for good.
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Haradriel Tian
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Posted - 2011.06.28 01:26:00 -
[35]
Just found out you have to buy a monocle before the option to unsub shows up.
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Misanth
RABBLE RABBLE RABBLE
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Posted - 2011.06.28 01:26:00 -
[36]
Originally by: Panda Name
that's right. it's impossible to leave the game unless you pay the proper fee. i, for one, am taking donations so i can quit the game for good.
One monocle or 1337 AUR
AMIRITE!1!?!
-
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Mr Epeen
|
Posted - 2011.06.28 01:30:00 -
[37]
Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 01:24:23
Ok I can now get a link, but it took some doing and I want to post this before i do it because I want to make sure it gets out there
Based on my tests, CCP actually does HIDE the unsubscribe link, and they seem to do it based on the USER AGENT of the browser that you are using from what data I can find in my tests, with a timeout so that once actived, it send the correct links to your ip no matter what browser you use It would not show AT ALL on the page when I used chrome, because the option was never sent to the page - the option really doesn't exist in the list so it never shows up - and then I logged out and then changed the user agent string that my browser sends to identify my browser to make it emulate "Internet Explorer".. BAM suddenly the option shows up.
I personally think this is intentional, to keep people who use chrome from canceling their subscriptions. Why? Because based on some marketing I read once when I worked in web marketing and my life deended on it, people that use IE are the poorest and least likely to buy things, while people who use chrome and other browsers are more likely to have extra money for things like - for example - a subscription to Eve they don't use. I see this as a stop-gap measure to annoy people who have extra money just enough that they "forget" to unsubscribe so CCP has a better and more stable income stream.
EDIT: Yes I know what it sounds like,. but this is eve, and CCP we are talking about here. Either way, I'm un-subbed.
If you are living in the U.S., and I believe you are based on the rant in your OP.
I'm pretty sure you that you being stupid can be blamed on CCP in court. With a good lawyer, you could walk out of this a wealthy man.
Mr Epeen
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docttor tran
|
Posted - 2011.06.28 01:42:00 -
[38]
Edited by: docttor tran on 28/06/2011 01:42:44
your an idiot
your account is probably already inactive... i've tested on every browser i can find (even opera) and all of them claim your as stupid as your rants
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Thomas Phillippe
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Posted - 2011.06.28 01:48:00 -
[39]
Originally by: Mr Ravenblade
Any lawyers in the house?
I'm a lawyer and I can represent your interests for $20 cash. Let me know if you're interested.
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Cipher Jones
Minmatar
|
Posted - 2011.06.28 01:53:00 -
[40]
Originally by: Haradriel Tian
Just found out you have to buy a monocle before the option to unsub shows up.
Sort of like the sunglasses from "they live"?
.
Adapt and overcome or become a monkey on an evolution poster.
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5n4keyes
Sacred Templars
RED.OverLord
|
Posted - 2011.06.28 02:08:00 -
[41]
If you have problems simply submit a petition under billing
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Blacksquirrel
|
Posted - 2011.06.28 02:18:00 -
[42]
Edited by: Blacksquirrel on 28/06/2011 02:18:45
Lawyer: what actions did you take...?
" I looked and I couldnt find it."
and then?
"I went on the forums and created accusations... Others had not experienced this. I then came to the conclusion they were targeting just me deliberately."
Did you talk directly with anyone at the company?
"Nope."
I think we have a case...
|
Mandy Stafford
|
Posted - 2011.06.28 02:21:00 -
[43]
Damn, you're dumb. 
|
Jennifer Drama
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Posted - 2011.06.28 02:22:00 -
[44]
tl;dr You're an idiot
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HxChippiewill
|
Posted - 2011.06.28 02:32:00 -
[45]
Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 01:24:23
Ok I can now get a link, but it took some doing and I want to post this before i do it because I want to make sure it gets out there
Based on my tests, CCP actually does HIDE the unsubscribe link, and they seem to do it based on the USER AGENT of the browser that you are using from what data I can find in my tests, with a timeout so that once actived, it send the correct links to your ip no matter what browser you use It would not show AT ALL on the page when I used chrome, because the option was never sent to the page - the option really doesn't exist in the list so it never shows up - and then I logged out and then changed the user agent string that my browser sends to identify my browser to make it emulate "Internet Explorer".. BAM suddenly the option shows up.
I personally think this is intentional, to keep people who use chrome from canceling their subscriptions. Why? Because based on some marketing I read once when I worked in web marketing and my life deended on it, people that use IE are the poorest and least likely to buy things, while people who use chrome and other browsers are more likely to have extra money for things like - for example - a subscription to Eve they don't use. I see this as a stop-gap measure to annoy people who have extra money just enough that they "forget" to unsubscribe so CCP has a better and more stable income stream.
EDIT: Yes I know what it sounds like,. but this is eve, and CCP we are talking about here. Either way, I'm un-subbed.
So basically what's happening is that your user agent is somehow messing up your Cookies for whichever server serves the drop down menu so it thinks you're not logged in, however the servers which serve the rest of the page seem to have no problem. You're not running the dev or beta versions of Chrome are you? (But basically your user agent is malformed or generally some part of your http headers that the user agent extension might have fixed)
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Neoexecutor
Minmatar
Skynet Technologies
|
Posted - 2011.06.28 02:44:00 -
[46]
The size of your tinfoil hat is illegal.
|
Pricely Checkington
|
Posted - 2011.06.28 02:49:00 -
[47]
Yes, it is impossible to quit EVE. You are the first to notice this in over 8 years. Well done!
Totally not a price-check alt. |
Bklyn 1
|
Posted - 2011.06.28 02:50:00 -
[48]
If you are having a problem, it can only be on your end, never on CCP's end. Upgrade your hardware. If that doesn't work, contact your ISP.
|
Loraine Gess
|
Posted - 2011.06.28 02:51:00 -
[49]
Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 00:49:43
I said I was going to, and I am now attempting to do so now that my affairs are in order and the people left behind have the things I wanted them to have.. sadly once logged into the account management page, I see no option to unsubscribe. I have spent the last few minutes looking, and I cant find it as it doesnt seem to exist.
I'm *this* close from calling my bank and just asking them to do a charge back, since CCP is not ALLOWING me to unsubscribe when and how I see fit, as required by the laws of my country.
Please note that this is not a "the option not rendering" scenerio; I'm software developer myself, so I have all the requisite debugging tools installed in my browser and in chrome, its even simply as all i have to do is right click examine element.. and both a search of the page code, the page loaded, and a fast jaunt through the loaded DOM gives nothing for being able to unsubscribe. I have confirmed this by copying the pages loaded DOM and saving them to a text file, and then manually confirming that no such "unsubscribe" link exists.
Needless to say, I am not happy about this and am wondering the following:
1. Is anybody else experiencing this issue?
2. Do we have any lawyers in the house?
If you are a lawyer and your willing to help me push this issue, please say so.
10/10 or darwin award nominee, not sure which.
-------------------------------
When I mitigate risks in business, they call me financially sound.
When I mitigate risk in PVP, they call me a coward.
I'm still rich, and they're still dead. |
Eolithic WithaTwist
Caldari
Science and Trade Institute
|
Posted - 2011.06.28 02:51:00 -
[50]
Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 00:49:43
I said I was going to, and I am now attempting to do so now that my affairs are in order and the people left behind have the things I wanted them to have.. sadly once logged into the account management page, I see no option to unsubscribe. I have spent the last few minutes looking, and I cant find it as it doesnt seem to exist.
I'm *this* close from calling my bank and just asking them to do a charge back, since CCP is not ALLOWING me to unsubscribe when and how I see fit, as required by the laws of my country.
Please note that this is not a "the option not rendering" scenerio; I'm software developer myself, so I have all the requisite debugging tools installed in my browser and in chrome, its even simply as all i have to do is right click examine element.. and both a search of the page code, the page loaded, and a fast jaunt through the loaded DOM gives nothing for being able to unsubscribe. I have confirmed this by copying the pages loaded DOM and saving them to a text file, and then manually confirming that no such "unsubscribe" link exists.
Needless to say, I am not happy about this and am wondering the following:
1. Is anybody else experiencing this issue?
2. Do we have any lawyers in the house?
If you are a lawyer and your willing to help me push this issue, please say so.
You must be the worst software engineer ever. A five year old child could find the cancel subscription button with no problems. its right in front of your face.
-------------------------------------------
We Are Internet Spaceship Pilots.
We do not forgive, we do not forget. |
Dimitryy
Gallente
Broski Enterprises
|
Posted - 2011.06.28 02:52:00 -
[51]
There is a bug with it, i had to set up IE to get it to work, Opera and Firefox would not show the unsub button. Its impressive that CCP has managed to **** me off right till the moment i leave.
------------------------------------------
Jack Blackstone > Dimitryy I hope you die. |
Solanar Starjumper
Gallente
The Revenge of Auntie Freeze
|
Posted - 2011.06.28 02:55:00 -
[52]
I successfully cancelled 2 accounts (in chrome) and the link was not there for my other 2 accounts (in chrome).
All 4 accounts have been paid using plex for several months, so it's not a big deal for me, but there it is.
Also, there were some others who clicked the cancel button and got a "page not found" message.
|
Chandler Urandom
Native Freshfood
|
Posted - 2011.06.28 03:05:00 -
[53]
Originally by: Mr Ravenblade
[...]
Dude, way to overreact due to your own incompetence. CCP's designs aren't necessarily intuitive, but do you seriously think that CCP intentionally have made it impossible to unsubscribe?
Originally by: Mr Ravenblade
If you are a lawyer and your willing to help me push this issue, please say so.
Send me 100M ISK and I'll get back to ya. M'kay?
I will also ask this: Did you think this was part of my post? |
Seraphis Amun
Wildly Inappropriate
Wildly Inappropriate.
|
Posted - 2011.06.28 03:11:00 -
[54]
Are you an alt of 'Scott Woods' ?
I haven't seen rants like this since that idiot played EVE.
|
Callous Jade
|
Posted - 2011.06.28 03:13:00 -
[55]
OP should work for CCP. Please submit your resume to 'Mr. Epeen' thanks.
|
kerradeph
Gallente
Penumbra Military Industrial Complex
|
Posted - 2011.06.28 08:53:00 -
[56]
using the latest opera build unmodified. active account.
hmm, seems to be there just fine.
that is with a CC.
also, the message in the background is the welcome back message that you get when you undo canceling sub.
|
Shova Kais
Caldari
Four Horsemen of the Apocalypse
|
Posted - 2011.06.28 09:00:00 -
[57]
Originally by: Neoexecutor
The size of your tinfoil hat is illegal.
OP is required to pay me 2B ISK as the fee for said illegal tinfoil hat.
|
Tobiaz
Spacerats
|
Posted - 2011.06.28 09:16:00 -
[58]
Weird enough though I could cancel 2 accounts ok, if I did it in Explorer. But the 3rd, that is ony a month old and paid for a year, still refuses to show up.
Looks like it's not so much a browser thing but has more to do with the account it self.
+ 1500 votes on MT in EVE | NO 79.03% | YES 5.02% | COSMETIC ONLY 11.23% | OTHER 4.73% |
Najian
Noctiscion
|
Posted - 2011.06.28 09:16:00 -
[59]
I'm not only a lawyer, im also a criminologist. Surely you will hire me to do some research on this.
It will conclude in vague observations about how hiding unsubscribing buttons in general could be a valid tactic to keep people from unsubscribing, because of some psychological bull**** involved and efforts people are willing to take etc.
Won't help your case though, but cost you many monocles. I need money as much as CCP does.
|
Tyburn Stannis
Caldari
Xenon Salvage Inc.
|
Posted - 2011.06.28 09:17:00 -
[60]
There is no browser issue.
There is no conspiracy.
To unsubscribe, you must have a subscription.
So if you use PLEX, or if you purchase monthly / three months / six months credits, you do not get a "cancel" option as you already have a time limit. When your credit runs out, your account is suspended.
If you ticked "automatically bill me" or whatever the exact wording is to request a rolling payment progamme, only THEN you will find a "cancel" option under the Game Time menu.
EVE used to have a generally more intelligent class of player, now it just seems to be a bunch of muppets shouting "this game's too hard" at every single thing. *sigh*
|
Falbala
Gallente
Ishtar's Destiny
|
Posted - 2011.06.28 09:19:00 -
[61]
Cancel sub
|
Tobiaz
Spacerats
|
Posted - 2011.06.28 09:23:00 -
[62]
Originally by: Falbala
Cancel sub
If I use that in Explorer it just says I don't have an active subscription. Even though the first page says I do.
+ 1500 votes on MT in EVE | NO 79.03% | YES 5.02% | COSMETIC ONLY 11.23% | OTHER 4.73% |
Falbala
Gallente
Ishtar's Destiny
|
Posted - 2011.06.28 09:36:00 -
[63]
Mine has been cancelled must be the reason. I'm sure someone can link you the proper page.
|
Rail Gun
Caldari
The Cathedral of Flesh
Monocle Overlords
|
Posted - 2011.06.28 09:41:00 -
[64]
Problem is not that unsubscribing is too hard, the real problem is that subscribing is too easy. Threads like these have proven it in last few days.
|
AureoLion
|
Posted - 2011.06.28 09:49:00 -
[65]
... are you sure that you've actually got a recurring subscription plan?
|
J Kunjeh
Gallente
|
Posted - 2011.06.28 09:52:00 -
[66]
Originally by: Mr Ravenblade
I personally think this is intentional, to keep people who use chrome from canceling their subscriptions. Why? Because based on some marketing I read once when I worked in web marketing and my life deended on it, people that use IE are the poorest and least likely to buy things, while people who use chrome and other browsers are more likely to have extra money for things like - for example - a subscription to Eve they don't use. I see this as a stop-gap measure to annoy people who have extra money just enough that they "forget" to unsubscribe so CCP has a better and more stable income stream.
Confirming that I use Chrome exclusively. Also confirming that I can see the cancel link with no problems.
~Gnosis~ |
Thorn Galen
Gallente
The Scope
|
Posted - 2011.06.28 09:56:00 -
[67]
The unsub link is there on 4 seperate accounts, 2 paid by CC, one by Paypal and one with ingame PLEX.
Safari, IE 9, Chrome, Firefox and Opera all show the link for all the accounts.
Windows 7 and Mac.
*I am not paranoid, I am just afraid of the ants in my head eating into my brain - DJ Deadlink*
Et cognitus, ergo et sum.
Therefore I am, I think. (Drunken Yoda version)
Am I thinking? (Very drunk Yoda version) |
RAW23
|
Posted - 2011.06.28 09:58:00 -
[68]
Originally by: Thorn Galen
The unsub link is there on 4 seperate accounts, 2 paid by CC, one by Paypal and one with ingame PLEX.
Safari, IE 9, Chrome, Firefox and Opera all show the link for all the accounts.
Windows 7 and Mac.
*I am not paranoid, I am just afraid of the ants in my head eating into my brain - DJ Deadlink*
That's interesting. I get no unsub link but I assumed it was because all my accounts un on PLEX. Regardless of the OP's ranting there does seem to be some inconsistency in what people are seeing.
|
Thorn Galen
Gallente
The Scope
|
Posted - 2011.06.28 10:00:00 -
[69]
Originally by: RAW23
Quote:
That's interesting. I get no unsub link but I assumed it was because all my accounts un on PLEX. Regardless of the OP's ranting there does seem to be some inconsistency in what people are seeing.
You speak truth, it appears to be that way. Different effects for different users. Cache maybe ? I have no answer.
Cheers,
Thorn Galen.
__
Et cognitus, ergo et sum.
Therefore I am, I think. (Drunken Yoda version)
Am I thinking? (Very drunk Yoda version) |
Reathe
Gallente
|
Posted - 2011.06.28 10:05:00 -
[70]
Originally by: Tyburn Stannis
There is no browser issue.
There is no conspiracy.
To unsubscribe, you must have a subscription.
So if you use PLEX, or if you purchase monthly / three months / six months credits, you do not get a "cancel" option as you already have a time limit. When your credit runs out, your account is suspended.
If you ticked "automatically bill me" or whatever the exact wording is to request a rolling payment progamme, only THEN you will find a "cancel" option under the Game Time menu.
EVE used to have a generally more intelligent class of player, now it just seems to be a bunch of muppets shouting "this game's too hard" at every single thing. *sigh*
Yeah, what he said above really. I can at least confirm that I do not have an unsub button myself in IE or in Chrome but then I don't expect to be seeing one as I don't have a subscription (As I pay by non-reccuring paypal - just to be clear I intend to play for a while yet).
I imagine there is some code in the server that displays or not the button depending on the currently logged in accounts status (least thats how I would aim to code it).
I guess a little test would be to log in and then pull up https://secure.eveonline.com/CancelSubscription.aspx as this seems to be what the button will be pointing you to anyway, unsurprisingly I get "you have no active subscription" - if you get that also then you wont be seeing the unsubscribe button either.
I also fail to see how CCP would be deliberately pro or anti any specific browser, why would they?
Hee, out of all the people claiming to have unsubscribed I wonder how many will still be playing next month?
If your leaving though, can I have your stuff? 
|
DeODokktor
Caldari
Dark Templars
The Fonz Presidium
|
Posted - 2011.06.28 10:07:00 -
[71]
Are you currently playing for free, with the 30d buddy days?..
Full Name: Mephs Slave
E-mail Address: [email protected]
Username: Meph_Meph_Meph
Account Type: Active - Paying with Free Days
Current Subscription: Active Game Time
Account Expires: 28 March 2013 (in 638 days)
The "Account Type" is what will show you and us the answer.
-----------
Never Forget the joy of finding a main to link to a scammer alt. N-y-p-h-u-r ! ! |
Misanth
RABBLE RABBLE RABBLE
|
Posted - 2011.06.28 10:09:00 -
[72]
Originally by: Rail Gun
Problem is not that unsubscribing is too hard, the real problem is that subscribing is too easy. Threads like these have proven it in last few days.
Awsome alliance name. 
-
|
Tahnil
GNADE Inc.
|
Posted - 2011.06.28 10:16:00 -
[73]
Originally by: Rail Gun
Problem is not that unsubscribing is too hard, the real problem is that subscribing is too easy. Threads like these have proven it in last few days.
THIS! 
|
ExcalibursTemplar
Caldari
Citadel Enterprises
|
Posted - 2011.06.28 10:17:00 -
[74]
Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 01:24:23
Ok I can now get a link, but it took some doing and I want to post this before i do it because I want to make sure it gets out there
Based on my tests, CCP actually does HIDE the unsubscribe link, and they seem to do it based on the USER AGENT of the browser that you are using from what data I can find in my tests, with a timeout so that once actived, it send the correct links to your ip no matter what browser you use It would not show AT ALL on the page when I used chrome, because the option was never sent to the page - the option really doesn't exist in the list so it never shows up - and then I logged out and then changed the user agent string that my browser sends to identify my browser to make it emulate "Internet Explorer".. BAM suddenly the option shows up.
I personally think this is intentional, to keep people who use chrome from canceling their subscriptions. Why? Because based on some marketing I read once when I worked in web marketing and my life deended on it, people that use IE are the poorest and least likely to buy things, while people who use chrome and other browsers are more likely to have extra money for things like - for example - a subscription to Eve they don't use. I see this as a stop-gap measure to annoy people who have extra money just enough that they "forget" to unsubscribe so CCP has a better and more stable income stream.
EDIT: Yes I know what it sounds like,. but this is eve, and CCP we are talking about here. Either way, I'm un-subbed.
Mr Ravenblade this is my experience with unsubbing. In all browsers if you login to your account on the forum part of the eve-online Website you can view your account details (credit card payments the lot) but you cant unsubscribe. If you want to unsub you have to login via account management page of the Website. Its extremely strange how this work as its not very intuitive and leads to confusion. I honestly don't think its CCP trolling us though i think its more of a database/coding issue that CCP has overlooked or just cant be arsed fixing (to buisy with WoD & Dust).
About these protest CCP
Quote:
Now this is not the end. It is not even the beginning of the end. But it is, perhaps, the end of the beginning.
|
Biscuit King
Royal Court of Biscuit
|
Posted - 2011.06.28 10:18:00 -
[75]
I really dislike paying by paypal. The fact that the "would like to be repeat subscription" box is automatically ticked and you have to untick it has caught a few friends out.
King of all things Biscuit |
Lyrrashae
Minmatar
Crushed Ambitions
|
Posted - 2011.06.28 10:41:00 -
[76]
Edited by: Lyrrashae on 28/06/2011 10:41:39
Originally by: Rail Gun
Problem is not that unsubscribing is too hard, the real problem is that subscribing is too easy. Threads like these have proven it in last few days.
This.
Where the bloody Hell have all these numpties been coming from the last year or so?
Is there a factory that stamps them out somewhere running all three shifts at full capacity or what?
|
Handsom Dan
|
Posted - 2011.06.28 13:31:00 -
[77]
This post is redonculous. Go back to your abacus.
|
Ulair Memmet
ORIGIN SYSTEMS
|
Posted - 2011.06.28 13:38:00 -
[78]
Originally by: Jacoba Stalker
Edited by: Jacoba Stalker on 28/06/2011 01:13:26
Originally by: Hilder
Originally by: Brutor citizen 1506090940
How do you pay?
If you pay by recurring Paypal payment, you need to cancel the agreement from Paypal's side. Then when CCP try to take money the next time, they get rejected.
There is no way to cancel recurring Paypal subs on the EvE Account Manager site.
Wrong. I pay using paypal and cancelled two accounts today in the Eve account management page.
I use paypal too and was told by the CCP rep who answered my petition that they would shut it down.
Otherwise paypal is not considered a subscription.
Her words not mine.
lol, so why did they automaticly book another 6 months from me the last time from paypal... wow was i surprised.
--------------------------------------------------
|
Tyburn Stannis
Caldari
Xenon Salvage Inc.
|
Posted - 2011.06.28 13:42:00 -
[79]
Originally by: Ulair Memmet
lol, so why did they automaticly book another 6 months from me the last time from paypal... wow was i surprised.
Originally by: Biscuit King
I really dislike paying by paypal. The fact that the "would like to be repeat subscription" box is automatically ticked and you have to untick it has caught a few friends out.
Read the f***ing mission... um... payment options before you click "accept".
|
dibblebill
Danneskjold Heavy Industries
|
Posted - 2011.06.28 13:52:00 -
[80]
Originally by: Tyburn Stannis
Originally by: Ulair Memmet
lol, so why did they automaticly book another 6 months from me the last time from paypal... wow was i surprised.
Originally by: Biscuit King
I really dislike paying by paypal. The fact that the "would like to be repeat subscription" box is automatically ticked and you have to untick it has caught a few friends out.
Read the f***ing mission... um... payment options before you click "accept".
This, to be completely honest.
-------SIGNATURE-------
I fly a Rook, Falcon, Blackbird and Widow. U MAD? |
Miss Rabblt
|
Posted - 2011.06.28 13:54:00 -
[81]
start Eve client -> log on -> page with your chars -> button "biomass"
|
dibblebill
Danneskjold Heavy Industries
|
Posted - 2011.06.28 13:57:00 -
[82]
Can I have your stuff?
-------SIGNATURE-------
I fly a Rook, Falcon, Blackbird and Widow. U MAD? |
Whiteknight03
Theoretical Research
|
Posted - 2011.06.28 13:58:00 -
[83]
To be fair, I had a similar problem the other day. The tab containing unsubscribe did not show at all. The next day, it did. I'm running firefox btw.
|
Narisa Bithon
Caldari
The Motley Crew Reborn
|
Posted - 2011.06.28 14:02:00 -
[84]
Edited by: Narisa Bithon on 28/06/2011 14:02:31
it doesnt show for me with firefox 5.0
but i pay via plex so maybe that is why
|
Zag'mar Jurkar
|
Posted - 2011.06.28 14:02:00 -
[85]
Using Firefox 5.0
|
MatrixSkye Mk2
Minmatar
|
Posted - 2011.06.28 14:05:00 -
[86]
Originally by: Mr Ravenblade
2. Do we have any lawyers in the house?
If you are a lawyer and your willing to help me push this issue, please say so.
Hey buddy. I'm a maintenance guy for a building complex. But on Tuesday and Thursday evenings I am a lawyer. And I specialize in internet spaceships law. I've read a lot of wikipedia.
Because of all the issues surrounding CCP lately I'm offering my services for mere monacles as payment.
PS Today is Tuesday!
Grief a PVP'er. Run a mission today! |
Jak'rat
Agrabah Academy
|
Posted - 2011.06.28 14:12:00 -
[87]
Originally by: Narisa Bithon
it doesnt show for me with firefox 5.0
but i pay via plex so maybe that is why
Ya think?
Buying a single thing isn't a subscription it's just a purchase. You don't get a lettuce every week just because you bought one this week, you don't need to ring up Tesco and "cancel" you lettuce purchase for next week that you haven't made yet (unless you sign up to Vegetables 'R' Us and that's just a scary train of thought going off right there...)
|
Eian
|
Posted - 2011.06.28 14:16:00 -
[88]
Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 00:49:43
I said I was going to, and I am now attempting to do so now that my affairs are in order and the people left behind have the things I wanted them to have.. sadly once logged into the account management page, I see no option to unsubscribe. I have spent the last few minutes looking, and I cant find it as it doesnt seem to exist.
I'm *this* close from calling my bank and just asking them to do a charge back, since CCP is not ALLOWING me to unsubscribe when and how I see fit, as required by the laws of my country.
Please note that this is not a "the option not rendering" scenerio; I'm software developer myself, so I have all the requisite debugging tools installed in my browser and in chrome, its even simply as all i have to do is right click examine element.. and both a search of the page code, the page loaded, and a fast jaunt through the loaded DOM gives nothing for being able to unsubscribe. I have confirmed this by copying the pages loaded DOM and saving them to a text file, and then manually confirming that no such "unsubscribe" link exists.
Needless to say, I am not happy about this and am wondering the following:
1. Is anybody else experiencing this issue?
2. Do we have any lawyers in the house?
If you are a lawyer and your willing to help me push this issue, please say so.
1. It works fine in Chrome
2. If you a software developer, then your one of the "software developer" ****ing up the internet. I think more likely you fancy yourself a mid-night coder.
I hope you do get it worked out though so you can get on down the road.
Originally by: Karthwritte
LOL, I dont get paid for putting paragraphs. I dont get paid for anything.
|
RAW23
|
Posted - 2011.06.28 14:16:00 -
[89]
Originally by: Jak'rat
Originally by: Narisa Bithon
it doesnt show for me with firefox 5.0
but i pay via plex so maybe that is why
Ya think?
Buying a single thing isn't a subscription it's just a purchase. You don't get a lettuce every week just because you bought one this week, you don't need to ring up Tesco and "cancel" you lettuce purchase for next week that you haven't made yet (unless you sign up to Vegetables 'R' Us and that's just a scary train of thought going off right there...)
However, some plex users are reporting that they do see it (see post 67 above).
|
Hirana Yoshida
Behavioral Affront
|
Posted - 2011.06.28 14:28:00 -
[90]
Indentured Servitude anno 2011
Government mandated to familiarise pimply-teens with adult life and marriage so curtail boom in divorces and personal bankruptcy.
|
Bobthefirst
|
Posted - 2011.06.28 16:50:00 -
[91]
After page 1 I got bored reading this thread. Just wanted to make sure that you ARE aware, you're either an idiot, or a troll. In chrome (12.0.742.100) it works perfectly fine. Maybe thinking "I'm so uber, I'm going to have my browser send false/incorrect headers because I'm just so cool." caused the issue. Or perhaps you just couldn't see the option through your rage. Either way, you're an idiot.
|
Mechero
Gallente
Razorback Industrial
|
Posted - 2011.06.28 16:54:00 -
[92]
Can I have your ISK? - Fanks! :D
Pew Pew! |
Ramma Lamma DingDong
|
Posted - 2011.06.28 16:58:00 -
[93]
Originally by: Loraine Gess
10/10 or darwin award nominee, not sure which.
Thanks for the good chuckle with my morning coffee.
|
Xenuria
Gallente
The Scope
|
Posted - 2011.06.28 17:00:00 -
[94]
Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 01:00:05
Edited by: Mr Ravenblade on 28/06/2011 00:57:55
Edited by: Mr Ravenblade on 28/06/2011 00:55:25
Proof It doesn't show up:
Using Internet Explorer is not an option for me, and as a software developer I can say - and I'm willing to say it in court - that there is NO VALID REASON for a link in an otherwise functional menu to not show up in a browser unless they have code that makes it so as a way to keep people subscribed.
I'm not using GTC, I'm not paying with paypal. I'm paying via CC..
Any lawyers in the house?
nice shoop...
"Sweet Jesus, It's an Anti-AT field!"
|
MadManMaura
Amarr
Hedion University
|
Posted - 2011.06.28 17:02:00 -
[95]
nope i unsubbed fine
|
Sheila Sarani
|
Posted - 2011.06.28 17:02:00 -
[96]
Well it didnt showed up for me either but after 1 minute of looking around i just changed my personal info to some crap and bingo, subscription cancelled 
tl;dr its tied down to your personal information like most subs, especially those cc made, change one and second is erased, as software programmer you should know that trick |
Vin Hellsing
|
Posted - 2011.06.28 17:08:00 -
[97]
Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 01:24:23
Ok I can now get a link, but it took some doing and I want to post this before i do it because I want to make sure it gets out there
Based on my tests, CCP actually does HIDE the unsubscribe link, and they seem to do it based on the USER AGENT of the browser that you are using from what data I can find in my tests, with a timeout so that once actived, it send the correct links to your ip no matter what browser you use It would not show AT ALL on the page when I used chrome, because the option was never sent to the page - the option really doesn't exist in the list so it never shows up - and then I logged out and then changed the user agent string that my browser sends to identify my browser to make it emulate "Internet Explorer".. BAM suddenly the option shows up.
I personally think this is intentional, to keep people who use chrome from canceling their subscriptions. Why? Because based on some marketing I read once when I worked in web marketing and my life deended on it, people that use IE are the poorest and least likely to buy things, while people who use chrome and other browsers are more likely to have extra money for things like - for example - a subscription to Eve they don't use. I see this as a stop-gap measure to annoy people who have extra money just enough that they "forget" to unsubscribe so CCP has a better and more stable income stream.
EDIT: Yes I know what it sounds like,. but this is eve, and CCP we are talking about here. Either way, I'm un-subbed.
Given CCP's corporate culture that has become apparent via reviews at GlassDoor, and the latest clusterf*ck, I would not put it past them to pull this shtick.
Know why? Icelandic law is lax. CCP, by dint of being Icelandic, could easily be exempt from other countries' laws through a wide variety of loopholes.
It still does NOT excuse the behavior, though.
CCP, are you tracking this? Fix this garbage, gentlemen.
|
Mr Ravenblade
RLSH Holdings
Caped Vigilantes
|
Posted - 2011.06.28 17:09:00 -
[98]
Originally by: Loraine Gess
10/10 or darwin award nominee, not sure which.
I posted a picture proving my situation, and I have copies of the page code that shows that not only is the menu item NOT THERE, when it does show up it contains different spacing, as if being given as the output of a separate module. No such reason for such a situation exists, unless they are somehow filtering it or they have crappy login detection code to only show the link based on the status of an account (Far more likely).
So either CCP fails at basic session handling code or I am an epic troll. Given their long standing history of poor QA, fleet lag, unfinished features, and issues like CQ melting hardware or eve client updates modifying the boot.ini, what is statistically more likely?
Respond fast, this account will expire soon..
- MRB |
Bob TheSecond
Amarr
|
Posted - 2011.06.28 17:11:00 -
[99]
Edited by: Bob TheSecond on 28/06/2011 17:11:35
My guess is, he THINKS he's a software developer, and on top of that I'm also guessing that IF he is a developer he only writes code for desktop applications that are probably done in Java because having to write an application that is cross platform without the Java virtual environment is "too hard." Good thing he isn't a web developer or his code would be so bloated with fail work arounds it would take a lifetime just to read it.
EDIT: I can haz stuff?
|
Michael J Foxx
|
Posted - 2011.06.28 17:12:00 -
[100]
your stuff, can we make it my stuff?
|
Vin Hellsing
|
Posted - 2011.06.28 17:12:00 -
[101]
Originally by: Mr Ravenblade
So either CCP fails at basic session handling code or I am an epic troll. Given their long standing history of poor QA, fleet lag, unfinished features, and issues like CQ melting hardware or eve client updates modifying the boot.ini, what is statistically more likely?
Statistically, I would say it's CCP's failure at basic session handling. There was another user earlier this month who encountered the same problem in all three browsers.
Fly safe.
P.S. Wire me some of your isk if you're quitting. I'd appreciate it very much. :)
|
Joe SMASH
You Got A Purty Mouth
|
Posted - 2011.06.28 17:13:00 -
[102]
Originally by: Mr Ravenblade
So either CCP fails at basic session handling code or I am an epic troll.
Neither. Cancel Subscription has always been there for people who do not **** around with their browsers to to point where they are broken. And you could only dream of being an "epic troll", instead you are a sue-happy mouth breather who thinks getting lawyers involved at every turn is a good option. Maybe one day when you grow up, you will realize that you can make mistakes and sometimes you are the one to blame.
Now **** off you numpty.
-----------------------------------
More stuff goes here. |
Boaz Hedion Merkava
|
Posted - 2011.06.28 17:14:00 -
[103]
Edited by: Boaz Hedion Merkava on 28/06/2011 17:14:19
maybe someone can post a direct url to the unsubscribe page so that this and other stupids can use that link instead. btw there is no unsubscribe link for non-recurring subscriptions herp derp
|
Herping yourDerp
|
Posted - 2011.06.28 17:16:00 -
[104]
just chargeback they deserve it.
|
Josefine Etrange
Gallente
|
Posted - 2011.06.28 17:16:00 -
[105]
Edited by: Josefine Etrange on 28/06/2011 17:18:15
Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 01:00:05
Edited by: Mr Ravenblade on 28/06/2011 00:57:55
Edited by: Mr Ravenblade on 28/06/2011 00:55:25
Proof It doesn't show up:
Using Internet Explorer is not an option for me, and as a software developer I can say - and I'm willing to say it in court - that there is NO VALID REASON for a link in an otherwise functional menu to not show up in a browser unless they have code that makes it so as a way to keep people subscribed.
I'm not using GTC, I'm not paying with paypal. I'm paying via CC..
Any lawyers in the house?
You, Sir, are an ... attention *****.
Works for everyone else, just not for you, write a ticket and stfu.
Why a forum in the year 2011 still has no automatic double post merge which can be done even with javascript mostly is beyond my understanding. |
Sarmatiko
|
Posted - 2011.06.28 17:19:00 -
[106]
Originally by: Joe SMASH
Originally by: Mr Ravenblade
So either CCP fails at basic session handling code or I am an epic troll.
Neither. Cancel Subscription has always been there for people who do not **** around with their browsers to to point where they are broken. And you could only dream of being an "epic troll", instead you are a sue-happy mouth breather who thinks getting lawyers involved at every turn is a good option. Maybe one day when you grow up, you will realize that you can make mistakes and sometimes you are the one to blame.
Now **** off you numpty.
^THIS
Instead of filling standard petition to support, OP is attention whoring on public forums showing his own incompetence in the matter and calling for lawyers.
Lol I dont even sure this guy have money for normal lawyer who can win the sue "Idiot versus CCP"
|
Ispai Ponue
Caldari Provisions
|
Posted - 2011.06.28 17:26:00 -
[107]
Originally by: Mr Ravenblade
Using Internet Explorer is not an option for me, and as a software developer I can say - and I'm willing to say it in court - that there is NO VALID REASON for a link in an otherwise functional menu to not show up in a browser unless they have code that makes it so as a way to keep people subscribed.
I'm also a software developer and would be willing to say in court that you're simply wrong. Browser compatibility issues run rampant in the industry and can include things just like this. Further it can simply be a bug on CCP end.
Never attribute to malice what can be explained by incompetence.
|
Natsett Amuinn
GoonWaffe
Goonswarm Federation
|
Posted - 2011.06.28 17:29:00 -
[108]
Originally by: Mr Ravenblade
Originally by: Loraine Gess
10/10 or darwin award nominee, not sure which.
I posted a picture proving my situation, and I have copies of the page code that shows that not only is the menu item NOT THERE, when it does show up it contains different spacing, as if being given as the output of a separate module. No such reason for such a situation exists, unless they are somehow filtering it or they have crappy login detection code to only show the link based on the status of an account (Far more likely).
So either CCP fails at basic session handling code or I am an epic troll. Given their long standing history of poor QA, fleet lag, unfinished features, and issues like CQ melting hardware or eve client updates modifying the boot.ini, what is statistically more likely?
Respond fast, this account will expire soon..
I'll go with epic troll.
Horrible post.
|
Bob TheSecond
Amarr
|
Posted - 2011.06.28 17:33:00 -
[109]
Originally by: Natsett Amuinn
I'll go with epic troll.
Horrible post.
That would imply epicness. But there is only fail here.
|
Pyx Jasta
|
Posted - 2011.06.28 17:40:00 -
[110]
Edited by: Pyx Jasta on 28/06/2011 17:40:34
Originally by: Bobthefirst
After page 1 I got bored reading this thread. Just wanted to make sure that you ARE aware, you're either an idiot, or a troll. In chrome (12.0.742.100) it works perfectly fine. Maybe thinking "I'm so uber, I'm going to have my browser send false/incorrect headers because I'm just so cool." caused the issue. Or perhaps you just couldn't see the option through your rage. Either way, you're an idiot.
Shows up just fine for me in Firefox, IE and Chrome as well. Then again I'm not a software developer...
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Nuhm DeAra
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Posted - 2011.06.28 17:51:00 -
[111]
Typical American moron. Ready to jump the gun and pull the 'DARRR IMA SUE YOU!" trigger.
You're about as incompetent as the woman who sued McDonalds for having hot coffee.
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Kalle Demos
Amarr
Helix Protocol
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Posted - 2011.06.28 17:53:00 -
[112]
I had this issue with battle.net
which obviously means blizzard is buying out CCP, amirite?
.
LETS POST ON CAOD GANG! |
Landlady
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Posted - 2011.06.28 17:54:00 -
[113]
It doesn't show up on my work box where I have firebug + code burner + web developer, but it does everywhere else on every computer I own/can access, very strange.
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Joe SMASH
You Got A Purty Mouth
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Posted - 2011.06.28 17:55:00 -
[114]
Originally by: Kalle Demos
I had this issue with battle.net
which obviously means blizzard is buying out CCP, amirite?
Blizzard is buying CCP? Spread the word!!!!
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More stuff goes here. |
Viking Sven
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Posted - 2011.06.28 17:56:00 -
[115]
Originally by: Nuhm DeAra
Typical American moron. Ready to jump the gun and pull the 'DARRR IMA SUE YOU!" trigger.
You're about as incompetent as the woman who sued McDonalds for having hot coffee.
lol... I love these asshats that try to associate stupidity with nationality. Almost as though everyone from their elite nation are all geniuses.
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Swynet
State War Academy
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Posted - 2011.06.28 17:56:00 -
[116]
WTF is this thread about again?
You can't unsub??? You can't unsub???
What about starting to train "understanding" and "reading" up to 2?
It's so silly I will not even Google it for you...shame on you 
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Anna Maziarczyk
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Posted - 2011.06.28 17:57:00 -
[117]
A few days ago i had the same problem. There is NO way of unsubscribing while using CHROME webbrowser.
Eventualy, i was able to unsubscribe using IE web browser.
It really ****ed me off at first. I remember BLIZZARD doing this same thing. Whenever they would take the servers down, or have a bad patch, they would just turn off the account management webpage and disconnect the phones.
Its NO COINCIDENCE the Account Management servers are brought down every time there is a change to the game. It builds a pattern. And then, whenever there are patches or just HIGH subscription cancellations, the account management servers are brought down for "maintenance".
People get ****ed off, and want to cancel. So, if they remove the ability to cancel, at those moments, they are hoping the person will cool down. Eventualy download the new changes, try them out, and their feelings will subside.
From a sheer Human Being to Human being perspective, its an awful thing to do.
I don't know if this is whats happening. If its intentional or not. But it does seem that way.
It is these sorts of things that define a company in the eyes of the consumer.
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Ehnea Mehk
Minmatar
ODATRIK Integrated Solutions
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Posted - 2011.06.28 17:58:00 -
[118]
Edited by: Ehnea Mehk on 28/06/2011 18:02:26
Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 00:49:43
I said I was going to, and I am now attempting to do so now that my affairs are in order and the people left behind have the things I wanted them to have.. sadly once logged into the account management page, I see no option to unsubscribe. I have spent the last few minutes looking, and I cant find it as it doesnt seem to exist.
I'm *this* close from calling my bank and just asking them to do a charge back, since CCP is not ALLOWING me to unsubscribe when and how I see fit, as required by the laws of my country.
Please note that this is not a "the option not rendering" scenerio; I'm software developer myself, so I have all the requisite debugging tools installed in my browser and in chrome, its even simply as all i have to do is right click examine element.. and both a search of the page code, the page loaded, and a fast jaunt through the loaded DOM gives nothing for being able to unsubscribe. I have confirmed this by copying the pages loaded DOM and saving them to a text file, and then manually confirming that no such "unsubscribe" link exists.
Needless to say, I am not happy about this and am wondering the following:
1. Is anybody else experiencing this issue?
2. Do we have any lawyers in the house?
If you are a lawyer and your willing to help me push this issue, please say so.
This is the first time I've heard about unsubbing issues. Some friends I fleet with on here have had no trouble unsubscribing. If you are having trouble, keep talking to customer service to get assistance. Even if you are leaving (good luck with whatever you plan to do), CS should still help you, as it is a customer service issue.
Ehnea
Edit: added for me that unsubscribe is the third option under Game Time so it exists.
Ehnea Mehk
ODATRIK Integrated Solutions |
Landlady
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Posted - 2011.06.28 17:59:00 -
[119]
Originally by: Nuhm DeAra
You're about as incompetent as the woman who sued McDonalds for having hot coffee.
The woman didn't have 'hot coffee' she had 'Scaldingly, flesh-searingly boiling coffee' hot enough to cover her in burns requiring skin grafts and extended hospital stays.
Having spilt plenty of coffee on myself from the pot, or from restaurants, I can say that there is no expectation of PERMANENT, LIFE ALTERING SCARRING from spilling some coffee on your leg.
While that case is often held as an example of 'sue crazy' she had every reason to believe that the cup was safe, and it wasn't. Simple as that.
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Omara Otawan
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Posted - 2011.06.28 18:00:00 -
[120]
Originally by: Mr Ravenblade
and as a software developer I can say
Can you please tell me what software/company you are involved with?
I'd hate to buy stuff from people that cant even properly use a browser.
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Anna Maziarczyk
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Posted - 2011.06.28 18:01:00 -
[121]
There are several other Threads started by people all having the same issue.
Im thinking CCP is WELL AWARE of it based on the amount of Devalt hate crimes transpiring from your post.
They need to try and make you think "Its only you" or "User Error"
When in fact, it is not. the button clearly does not show up in CHROME.
Granted, they may have a very simple way of turning it on/off.
If a lot of people start cancelling, then they turn it on as a buffer, to try and mitigate. And the turn itback on as the amount of people cancelling dips below "WE FAIL" levels.
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Anna Maziarczyk
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Posted - 2011.06.28 18:03:00 -
[122]
Originally by: Omara Otawan
Originally by: Mr Ravenblade
and as a software developer I can say
Can you please tell me what software/company you are involved with?
I'd hate to buy stuff from people that cant even properly use a browser.
You play eve don't you?
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Swynet
State War Academy
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Posted - 2011.06.28 18:03:00 -
[123]
Originally by: Omara Otawan
Originally by: Mr Ravenblade
and as a software developer I can say
Can you please tell me what software/company you are involved with?
I'd hate to buy stuff from people that cant even properly use a browser.
Omara you want to do babies with me?
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Landlady
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Posted - 2011.06.28 18:03:00 -
[124]
Originally by: Omara Otawan
Can you please tell me what software/company you are involved with?
I'd hate to buy stuff from people that cant even properly use a browser.
Based on the tool set he mentioned he probably isn't a software developer, he's likely a web designer, which also explains the Apple-like elitism for browser choices.
He's likely a web designer, and not a web programmer, since he doesn't realize browser incompatibility issues are common :P
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Viking Sven
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Posted - 2011.06.28 18:05:00 -
[125]
Originally by: Landlady
Based on the tool set he mentioned he probably isn't a software developer, he's likely a web designer, which also explains the Apple-like elitism for browser choices.
He's likely a web designer, and not a web programmer, since he doesn't realize browser incompatibility issues are common :P
It works on Safari. It MUST work everywhere else. You guys just don't know how to use your browser.
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Pyx Jasta
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Posted - 2011.06.28 18:07:00 -
[126]
Originally by: Anna Maziarczyk
When in fact, it is not. the button clearly does not show up in CHROME.
Yes it does.
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Bobthefirst
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Posted - 2011.06.28 18:12:00 -
[127]
Originally by: Pyx Jasta
Originally by: Anna Maziarczyk
When in fact, it is not. the button clearly does not show up in CHROME.
Yes it does.
+1 confirm it STILL works on chrome. (side bar: I hate chrome, it has other issues but this isn't one of them.) kthxbai.
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Haven Wind
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Posted - 2011.06.28 18:13:00 -
[128]
Button shows up in Chrome for me. Looking at the lack of portrait in the background of the image the OP posted I suspect that he forgot to login before he went looking for the button.
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Pyx Jasta
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Posted - 2011.06.28 18:14:00 -
[129]
Originally by: Haven Wind
Button shows up in Chrome for me. Looking at the lack of portrait in the background of the image the OP posted I suspect that he forgot to login before he went looking for the button.
That's a possibility, it definitely doesn't show up if you aren't logged in.
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Anna Maziarczyk
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Posted - 2011.06.28 18:14:00 -
[130]
Ahhhhh the ever present struggles of guilty parties.
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Kyn Kailata
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Posted - 2011.06.28 18:21:00 -
[131]
Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 01:24:23
Based on my tests, CCP actually does HIDE the unsubscribe link
No it doesn't. Everyone else in this thread can see the unsubscribe link right there in one of the menu on the account management page. You quite obviously fscked your browsers into non-functionality, and being a sysadmin with 20 years' experience in dealing with developers, I can say I am about as unsurprised by this as I could possibly be and still be awake.
Originally by: Mr Ravenblade
and they seem to do it based on the USER AGENT of the browser that you are using from what data I can find in my tests, with a timeout so that once actived, it send the correct links to your ip no matter what browser you use It would not show AT ALL on the page when I used chrome, because the option was never sent to the page - the option really doesn't exist in the list so it never shows up - and then I logged out and then changed the user agent string that my browser sends to identify my browser to make it emulate "Internet Explorer".. BAM suddenly the option shows up
And yet... Chrome Linkage
Originally by: Mr Ravenblade
I personally think this is intentional, to keep people who use chrome from canceling their subscriptions. Why? Because based on some marketing I read once when I worked in web marketing and my life deended on it, people that use IE are the poorest and least likely to buy things, while people who use chrome and other browsers are more likely to have extra money for things like - for example - a subscription to Eve they don't use. I see this as a stop-gap measure to annoy people who have extra money just enough that they "forget" to unsubscribe so CCP has a better and more stable income stream.
And this, however much it massages your ego making you think you are part of some kind of elite, is absolute boll*x, as proved by the fact that everyone else can get to the unsubscribe link from Chrome and Firefox, even Firefox for Linux, which is the browser of choice for international millionaire-genius playboys who dabble in espionage and vintage car racing, as I could easily prove by citing the example of myself and most of my friends. By the way, you dropped your tinfoil hat.
Originally by: Mr Ravenblade
Yes I know what it sounds like,. but this is eve, and CCP we are talking about here. Either way, I'm un-subbed.
Well, thank fsck. One less conspiracy nutter in the crowd. It's not like they're an endangered species after all.
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Ranger 1
Amarr
Paragon Fury
Cascade Imminent
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Posted - 2011.06.28 18:43:00 -
[132]
As has been pointed out before, you have to log in first.
As your linked pic shows, you did not.
Move along, nothing to see here.
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The world will not end in 2012, however there will be a serious nerf to Planetary Interaction. |
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