It seems to me that moderators are the worst trolls on this forum.

I think CCP needs to hire a song writer to come up with some kind of Barney or Lamb Chop songs, that explains all moderation or disputes with admin should happen through the petition system and no other system but the petition system.

Probably the only way to reach the posters of this forum, and allow them to learn and understand proper procedures.

Just to clarify here;

ISD cannot and do not ban people or nominate people for banning; that is a CCP level decision.
I have no idea what happened in your situation, LCO - but it was not the moderator team that did it.

I know there are a few infractions that can merit an automatic ban without receiving a warning; using racist terms is one of those reasons however.

Immediate banning from the forum can result from any of the following:

The posting of pornography; discriminatory remarks which are sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive; excessive obscene or vulgar language; posts which discuss or illustrate illegal activity; providing links to sites that contain any of the aforementioned.

Please post what you think could be improved in a clear, fleshed out manner, instead of just a two sentence post body. Thank you.

Post constructively.

Negative feedback can be very useful, provided that it is presented in a civil, factual manner. Tell us what you don't like and why and how you feel it could be improved. Posts that are not constructive, insulting or rude may be deleted, no matter how valid the ideas behind them may be.

10. Warnings and bans are not to be discussed on the forum.

Such matters shall remain private between the CCP and the user. Questions or comments concerning warnings and bans will be conveyed through e-mail or private messaging. Likewise, discussions regarding moderator actions are not permitted on the forum. If you have questions regarding a post or thread, please file a petition.

In my opinion, actions where the entirety of the contents of a post is deleted should result in the post *itself* being deleted. Leaving stubs like this around simply clutters the thread, and invites discussion of the moderation action within the thread. The correct procedure (again, IMHO) would be:

1. Temporarily lock the thread.
2. Copy the unedited post's contents to an email body.
3. Address the email to the poster
4. Add explanation about why the post was deleted.
5. Send email.
6. Delete original post.
7. Scan subsequent posts for copies of the deleted post (or fragments).
8. Delete copies / fragments. If this results in an empty post, then repeat steps 2-6.
9. Remove temporary lock.

MDD

Even if the posts are completely deleted and not visible to players, they remain visible to us in a collapsed form, greyed out with a "Deleted" tag, and the undelete option.

We leave messages like that in posts that we remove because if we don't, we get a lot of questions that boil down to "Why did you delete my post? Where did my post go?"

We view it as common courtesy that if we remove a post, then we'll leave a message, unless the post constitutes spam, then we just remove it.

While I can appreciate you're trying to iron out differences, this isn't the place for discussion of bans and warnings.

The rules are set in stone regarding this, so please don't discuss them any further.



This kind of discussion only leads to ranting and raving.

For the record, LCO if you did petition, then you went about it the correct way and we thank you for doing so. A lot of people don't, and end up getting themselves into further trouble for ban evasion.

Lets keep discussion of bans and warnings off the forums please, they're a private and confidential issue between CCP and the player in question.

I received an email that said "your post below was removed for bypassing the profanity filter."

There was no post in the email, and I never bypass the profanity filter.

I wasn't discussing the ban at all, but was making you aware of possible exploits allowing ISD members to achieve unauthorized bans by abusing forum mechanics.

So what actually happened was that I was banned for 'trolling' by an obvious Troll that managed to sneak into your volunteer team.

And furthermore, I've looked back at my posts and there is no post corresponding to the date and time given in the email.

* Posts deleted by ISD volunteers do not cause someone to get banned automatically.

* ISD volunteers cannot make CCP ban people.

Just to clarify here;

ISD cannot and do not ban people or nominate people for banning; that is a CCP level decision.
I have no idea what happened in your situation, LCO - but it was not the moderator team that did it.

I know there are a few infractions that can merit an automatic ban without receiving a warning; using racist terms is one of those reasons however.

I checked the specific ISDs information and apparently, he's just a regular CCL, so a volunteer moderating team member.

I was banned without any warning for a post that didn't compromise any forum rules.

So if no infraction CCL members are able to give out results in an automatic ban and they can't make CCP ban people, my ban would have been impossible.

That leaves room for two options:

a) You're wrong.
b) Some CCP member randomly stepped accross my post at the very same time the CCL member did and coincidentally considered a perfectly legit post as ban-worthy.


Look - I apparently need to be very clear on this:

- I don't discuss the ban as such, hence I never mentioned the CCL member or even the thread involved.
- Banning people without any warning for posts that don't conflict with any forum rules is highly questionable and an issue of public interest, hence I don't restrict this to petitions or private messaging.
- If - as you obviously claim - some CCP member coincidentally stumbled accross my post at the very same time the CCL did and considered it worthy of an unwarned ban, there should be transparency on who issued it.

Continuing to hound ISD when you have been explicitly informed that what you are claiming is not possible is swiftly approaching harassment.

With respect I think you should take another look at LCO's last reply. His comments are made as hypothetical example - as we would all agree in this case the facts for LCO are not yet clear. Also, the final points made do not align with your response. Which in my opinion is swiftly approaching rudeness to the customer.

Generally speaking though it seems to me as curious when CCP are obviously aware of all of the facts and issues in a case they can't simply resend the original warnings/notifications as that seemed to be sufficient as "business as usual" in the first instance.

People are generally all talking about the same thing here and everyone is pretty much on the same page. Seems even more curious that customers need to raise a "petition" when it all could be resolved simply in a minute or two. I don't understand making a customer jump through hoops like this.