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Thread Statistics | Show CCP posts - 93 post(s) |

324908203984290384092383 309482309842
Republic Military School Minmatar Republic
1
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Posted - 2012.11.05 02:03:00 -
[241] - Quote
Does it ring any ALARM BELLS AT CCP WHEN 20% OF FORUM POSTS ARE LOCKED. Your moderation is very very strict, i used to enjoy eve online forums and i dont anymore. I quit these forums, not the game. ISD team and CCP mods can chat with them self when rest of the player base has left the forums.
U have no clue. |
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ISD Suvetar
ISD Community Communications Liaisons
825

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Posted - 2012.11.05 02:47:00 -
[242] - Quote
Hi,
Respectfully; I think we would all be very interested to understand where you get that particular statistic from ? If you're talking about a pure number of locked posts; you should take into account that the forum software automatically locks a thread that has been inactive for 90 days. That fact alone explains why it seems that so many posts are locked if you go back long enough.
Regarding your claim that we're too strict; as a lead in the CCL team, I can assure you that we endeavour to moderate as little as is possible. The sad fact is that some people insist on forcing our hand, by using multiple accounts and alts to try and prove a point that really isn't an issue and other disruptive behaviour.
Ultimately, the Forum rules and the Terms of Service are clear in what is allowed and not allowed; you might not agree with those rules, but they still apply.
As is our responsibility to ensure that those rules are followed. ISD Suvetar,-áCaptain Community Communication Liaisons (CCLs) Interstellar Services Department We are hiring! |
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Epic Edward
Imperial Academy Amarr Empire
0
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Posted - 2012.11.06 09:34:00 -
[243] - Quote
It seems to me that moderators are the worst trolls on this forum. |

MailDeadDrop
Rage and Terror Against ALL Authorities
107
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Posted - 2012.11.06 15:13:00 -
[244] - Quote
Epic Edward wrote:It seems to me that moderators are the worst trolls on this forum. Worst as in least successful? Or most? (Ambiguous insult is ambiguous.) 
If you think a moderator's posting is inappropriate, use the "Report Post" (the flag) and explain why you think so. While you're explaining, do try to keep your tone civil and your attitude neutral.
This thread is intended to discuss the forum moderation in the abstract. Do you have something to add to the discussion beyond your above poorly supported observation? From my perspective, you appear to be doing that of which you accuse the moderators.
MDD |

Muestereate
Two Geezers in Space
74
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Posted - 2012.11.06 15:45:00 -
[245] - Quote
I am honestly very confused. The moderators interpretations of the rules seems completely arbitrary and inconsistent.. That said, the end result seems to be forums that DO NOT drive me away from game. The tone of general discussion, the most active subforum, really determined whether I resubbed or not. But, the heavy forum nerf has rendered them useless as a Celestis. |

Corina Jarr
Spazzoid Enterprises Purpose Built
1347
|
Posted - 2012.11.06 19:44:00 -
[246] - Quote
Just experienced the worst moderation on another forum. I got a three day ban for politely disagreeing with a forum admin and having evidence to back my assertions.
CCP, thank you for not being that bad.
And lets not get started on the Travis-ty on a popular Star Wars forum a few years back.
These forums have issues, yes. But they are by far not the worst out there. |

rodyas
Tie Fighters Inc
830
|
Posted - 2012.11.06 23:25:00 -
[247] - Quote
I think CCP needs to hire a song writer to come up with some kind of Barney or Lamb Chop songs, that explains all moderation or disputes with admin should happen through the petition system and no other system but the petition system.
Probably the only way to reach the posters of this forum, and allow them to learn and understand proper procedures. I'm not shitposting. |

James Amril-Kesh
RAZOR Alliance
1168
|
Posted - 2012.11.07 01:58:00 -
[248] - Quote
rodyas wrote:I think CCP needs to hire a song writer to come up with some kind of Barney or Lamb Chop songs, that explains all moderation or disputes with admin should happen through the petition system and no other system but the petition system.
Probably the only way to reach the posters of this forum, and allow them to learn and understand proper procedures. I think it should be obvious to you by now that the proper procedures don't work properly. http://themittani.com/features/local-problem
A simple fix to the local intel problem |

rodyas
Tie Fighters Inc
833
|
Posted - 2012.11.07 03:16:00 -
[249] - Quote
Without children songs backing them up, they are bound to end in disaster. Communication always has to play a part in proper procedure and CCP does not have the communication music up to speed yet. I'm not shitposting. |

Large Collidable Object
morons.
2031
|
Posted - 2012.11.09 00:21:00 -
[250] - Quote
ISD Suvetar wrote:Just to clarify here;
ISD cannot and do not ban people or nominate people for banning; that is a CCP level decision. I have no idea what happened in your situation, LCO - but it was not the moderator team that did it.
I know there are a few infractions that can merit an automatic ban without receiving a warning; using racist terms is one of those reasons however.
The issue was petitioned and looked into by CCP Guard - not going to discuss it here and I'm not sure if I got unbanned or if the automatic ban just works for a very brief period of time (I was banned for ~5 days - can't tell exactly because I didn't check sooner...).
Actually, the reason to quit these forums is because the ISD in question intentionally abused his moderator rights to inflict a ban on me despite not having the authorization to achieve it in a legit way.
Racism in any way is absolutely unacceptable for me and I never made a racist post.
What he did was exploiting the system to inflict two warnings for 'trolling' on me, which resulted in an automated ban whilst I clearly wasn't.
I can assure you that I wasn't trolling in the slightest and it was a blatantly arbitrary abuse of forum mechanics.
The person in question should be removed from the ISD due to being clearly incapable of moderating an official forum due to abusive behaviour.
Best regards,
LCO You know... morons. |
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ISD Suvetar
ISD Community Communications Liaisons
897

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Posted - 2012.11.09 00:42:00 -
[251] - Quote
Hi,
Once again, I need to point out that ISD members do not Ban people; we don't have the tools to do so; only actual employees of CCP Games can do that.
Similarly, we don't hand out forum warnings either, other than posting in a thread to say 'do not do something' but that isn't anything to do with the warnings and the automated ban system.
Regarding the racism thing, I was indicating things that can warrant an instant ban as per Forum rule 11:
Forum rules wrote: Immediate banning from the forum can result from any of the following:
The posting of pornography; discriminatory remarks which are sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive; excessive obscene or vulgar language; posts which discuss or illustrate illegal activity; providing links to sites that contain any of the aforementioned.
I apologize if you thought I was saying that's what happened, I was simply indicating the relevant forum rule.
I hope this clarifies where ISD fit into this situation. ISD Suvetar,-áCaptain Community Communication Liaisons (CCLs) Interstellar Services Department We are hiring! |
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Large Collidable Object
morons.
2031
|
Posted - 2012.11.09 01:06:00 -
[252] - Quote
ISD Suvetar wrote:Forum rules wrote: Immediate banning from the forum can result from any of the following:
The posting of pornography; discriminatory remarks which are sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive; excessive obscene or vulgar language; posts which discuss or illustrate illegal activity; providing links to sites that contain any of the aforementioned.
Yes - that's what I said - I never did anything of the above in the slightest.
Hence, I consider the ISDs action to delete my original post for trolling as abusive.
The insinuation I was trolling was absolutely insulting, so I reposted it, he then abused the same action to achieve a ban.
The person in question is obviously exploiting the system to arbitrarily ban persons whose views he dislikes.
Therefore, he should be removed. You know... morons. |
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ISD Suvetar
ISD Community Communications Liaisons
901

|
Posted - 2012.11.09 02:25:00 -
[253] - Quote
Hi,
Yes - I believe we're in agreement here, although I'm worried we're talking about slightly different things.
I didn't say you breached Rule 11; I don't even know which thread and posts you're referring too. I was trying to bring light to the fact that certain actions can lead to forum bans whilst circumventing the warning system; and also that if you were warned or banned, then it was not a member of ISD who did it.
Now, the reason this thread exists is because it's been clear that some mistakes had been made and it's important to my team and CCP that we act as transparently as possible and that concerns with the general manner of moderation are open and able to be discussed; that way the community can grow and my team can provide the right level of moderation without unduly ruffling feathers.
But, what this thread is not for is to point out individual acts. You might consider the action of having your post removed as being abusive, but we're all beholden to the forum rules. It will have been removed for a reason, and simply reposting it because you think it was an ok post, doesn't make it an ok post.
We don't just delete posts or threads because of trolling, we might delete a post because it's related to something else that was removed, or because it wasn't constructive or because it was off-topic or a derailment - any number of reasons.
If you think a mistake has been made, then the options you have are to report the person who took the action, or raise a petition. You can even do both. If you've got evidence or proof of abuse of power then you can even contact the CCP Internal affairs team.
Let me make a statement on CCL policy in the mean time; Deleting posts is considered to be a highly controversial action and it's one that any member of CCL has to be able to defend. One thing that should happen however is that if any moderation action was taken in a thread then the person responsible has to post a message saying what happened; we firmly believe that invisible moderation is punitive.
If this didn't happen in the thread you're referring to then I would ask that you either report the thread so that CCP and myself can review it, or that you raise a petition with the 'Other Issues -> Community'.
Let me be absolutely clear about this, if I find evidence that a member of CCL has removed a post because that member dislikes the posters views, then I would personally take action, up to and including removal from the CCL team and involving CCP directly. We take this very seriously.
I'll be honest however, using terms like 'worst morons on the internet' and 'illiterate redneck' is enough of a reason to remove or edit a post in our eyes; it is unnecessarily hostile, not constructive and tantamount to harassment. We also take this very seriously.
If you're sure that the steps I've outlined above have not been followed in the case you're talking about then I urge you to report the thread so that we can review it, or raise a petition; it will be looked at.
Sorry for the wall of text, but that is all that we can say about this particular issue here. ISD Suvetar,-áCaptain Community Communication Liaisons (CCLs) Interstellar Services Department We are hiring! |
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James Amril-Kesh
RAZOR Alliance
1188
|
Posted - 2012.11.09 06:38:00 -
[254] - Quote
I received an email that said "your post below was removed for bypassing the profanity filter."
There was no post in the email, and I never bypass the profanity filter. http://themittani.com/features/local-problem A simple fix to the local intel problem |

Expending Doom
18
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Posted - 2012.11.09 10:25:00 -
[255] - Quote
ISD Dorrim Barstorlode wrote:Please post what you think could be improved in a clear, fleshed out manner, instead of just a two sentence post body. Thank you.
See, the ISDs in this thread are simply being dishonest. They don't strictly adhere to any forum rules, they simply remove what they feel like.
In this case, because an ISD may be simpleminded and need everything spelled out for him, he will delete a perfectly valid post simply out of his own mental shortcomings and confusion.
Please show me the forum rule which says "make your post easy for someone with a handicap to understand"
...
In what world should this guy, be the judge of what's "clear" |
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ISD Suvetar
ISD Community Communications Liaisons
906

|
Posted - 2012.11.09 12:35:00 -
[256] - Quote
This is the forum rule you should be following:
Forum rules wrote: Post constructively.
Negative feedback can be very useful, provided that it is presented in a civil, factual manner. Tell us what you don't like and why and how you feel it could be improved. Posts that are not constructive, insulting or rude may be deleted, no matter how valid the ideas behind them may be.
A post saying 'I don't like X, fix it already CCP you noobs' is NOT a perfectly valid post. It's not constructive, it doesn't provide a path to merit debate and it attracts trolls and flaming and quite frankly it's rude.
As my colleague stated; if you dislike an idea then make a good post about it. Explain what you dislike, suggest things that can be done to fix your perceived problem and encourage people to discuss the subject. ISD Suvetar,-áCaptain Community Communication Liaisons (CCLs) Interstellar Services Department We are hiring! |
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CCP Falcon
622

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Posted - 2012.11.09 16:40:00 -
[257] - Quote
While I can appreciate you're trying to iron out differences, this isn't the place for discussion of bans and warnings.
The rules are set in stone regarding this, so please don't discuss them any further. 
Quote:10. Warnings and bans are not to be discussed on the forum.
Such matters shall remain private between the CCP and the user. Questions or comments concerning warnings and bans will be conveyed through e-mail or private messaging. Likewise, discussions regarding moderator actions are not permitted on the forum. If you have questions regarding a post or thread, please file a petition.
This kind of discussion only leads to ranting and raving.
For the record, LCO if you did petition, then you went about it the correct way and we thank you for doing so. A lot of people don't, and end up getting themselves into further trouble for ban evasion.
Lets keep discussion of bans and warnings off the forums please, they're a private and confidential issue between CCP and the player in question.
CCP Falcon -á-á||-á-áEVE Community Team -á|| -á-áEVE Illuminati -á-á||-á-á@CCP_Falcon
-á-- Disciple Of The Delicious Tea -- |
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MailDeadDrop
Rage and Terror Against ALL Authorities
107
|
Posted - 2012.11.09 19:14:00 -
[258] - Quote
Expending Doom wrote:Do not make personal attacks on ISD members - CCP Falcon
In my opinion, actions where the entirety of the contents of a post is deleted should result in the post *itself* being deleted. Leaving stubs like this around simply clutters the thread, and invites discussion of the moderation action within the thread. The correct procedure (again, IMHO) would be:
- Temporarily lock the thread.
- Copy the unedited post's contents to an email body.
- Address the email to the poster
- Add explanation about why the post was deleted.
- Send email.
- Delete original post.
- Scan subsequent posts for copies of the deleted post (or fragments).
- Delete copies / fragments. If this results in an empty post, then repeat steps 2-6.
- Remove temporary lock.
MDD |
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CCP Falcon
627

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Posted - 2012.11.09 19:27:00 -
[259] - Quote
MailDeadDrop wrote:Expending Doom wrote:Do not make personal attacks on ISD members - CCP Falcon In my opinion, actions where the entirety of the contents of a post is deleted should result in the post *itself* being deleted. Leaving stubs like this around simply clutters the thread, and invites discussion of the moderation action within the thread. The correct procedure (again, IMHO) would be:
- Temporarily lock the thread.
- Copy the unedited post's contents to an email body.
- Address the email to the poster
- Add explanation about why the post was deleted.
- Send email.
- Delete original post.
- Scan subsequent posts for copies of the deleted post (or fragments).
- Delete copies / fragments. If this results in an empty post, then repeat steps 2-6.
- Remove temporary lock.
MDD
Even if the posts are completely deleted and not visible to players, they remain visible to us in a collapsed form, greyed out with a "Deleted" tag, and the undelete option.
We can also see the full edit history for a post since its creation and have the ability to add reasons for moderation to a post.
We leave messages like that in posts that we remove because if we don't, we get a lot of questions that boil down to "Why did you delete my post? Where did my post go?"
We view it as common courtesy that if we remove a post, then we'll leave a message, unless the post constitutes spam, then we just remove it. CCP Falcon -á-á||-á-áEVE Community Team -á|| -á-áEVE Illuminati -á-á||-á-á@CCP_Falcon
-á-- Disciple Of The Delicious Tea -- |
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MailDeadDrop
Rage and Terror Against ALL Authorities
107
|
Posted - 2012.11.09 19:50:00 -
[260] - Quote
CCP Falcon wrote:Even if the posts are completely deleted and not visible to players, they remain visible to us in a collapsed form, greyed out with a "Deleted" tag, and the undelete option. WTB that option (without the "undelete" command of course). Check that -- WTB forum setting "Hide deleted posts completely" that completely hides them.
CCP Falcon wrote:We leave messages like that in posts that we remove because if we don't, we get a lot of questions that boil down to "Why did you delete my post? Where did my post go?" I understand that, which is why I said to Eve mail the character about the post. And just to reinforce: this is only for completely deleted posts; procedure for moderator-altered posts is unchanged.
CCP Falcon wrote:We view it as common courtesy that if we remove a post, then we'll leave a message, unless the post constitutes spam, then we just remove it. When you leave the "we deleted this post" contents it is essentially spam to the rest of us. If you get "why did you delete my post?" questions with my procedure (where there is an Eve mail sent), then the proper response would be "Read your Eve mail, dumbass." Although you *might* want to leave off the last word and simply think it.

MDD |
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CCP Falcon
627

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Posted - 2012.11.09 20:55:00 -
[261] - Quote
We generally delete more posts than we moderate.
If we delete a post that's been quoted 40 times, then we have to delete all the others and evemail all the other characters if that's our protocol.
Right now, we pull everything and leave a message in the original post that was quoted. Far more simple.
CCP Falcon -á-á||-á-áEVE Community Team -á|| -á-áEVE Illuminati -á-á||-á-á@CCP_Falcon
-á-- Disciple Of The Delicious Tea -- |
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Large Collidable Object
morons.
2032
|
Posted - 2012.11.09 23:25:00 -
[262] - Quote
CCP Falcon wrote:While I can appreciate you're trying to iron out differences, this isn't the place for discussion of bans and warnings. The rules are set in stone regarding this, so please don't discuss them any further.  Quote:10. Warnings and bans are not to be discussed on the forum.
Such matters shall remain private between the CCP and the user. Questions or comments concerning warnings and bans will be conveyed through e-mail or private messaging. Likewise, discussions regarding moderator actions are not permitted on the forum. If you have questions regarding a post or thread, please file a petition. This kind of discussion only leads to ranting and raving. For the record, LCO if you did petition, then you went about it the correct way and we thank you for doing so. A lot of people don't, and end up getting themselves into further trouble for ban evasion.  Lets keep discussion of bans and warnings off the forums please, they're a private and confidential issue between CCP and the player in question.
That's the entire point: I didn't discuss the ban as such, didn't really mind, accepted it and also communicated that to CCP Guard - hence I didn't mention the ISDs name or went into detail on the thread or posts involved. That's as unpersonal as things can possibly get.
I wasn't discussing the ban at all, but was making you aware of possible exploits allowing ISD members to achieve unauthorized bans by abusing forum mechanics.
So what actually happened was that I was banned for 'trolling' by an obvious Troll that managed to sneak into your volunteer team.
Hoping for raised awareness for trolls within your ranks.
Best Regards,
LCO
You know... morons. |

James Amril-Kesh
RAZOR Alliance
1199
|
Posted - 2012.11.10 00:30:00 -
[263] - Quote
James Amril-Kesh wrote:I received an email that said "your post below was removed for bypassing the profanity filter."
There was no post in the email, and I never bypass the profanity filter. And furthermore, I've looked back at my posts and there is no post corresponding to the date and time given in the email. http://themittani.com/features/local-problem A simple fix to the local intel problem |
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ISD Suvetar
ISD Community Communications Liaisons
933

|
Posted - 2012.11.10 03:58:00 -
[264] - Quote
Large Collidable Object wrote:
I wasn't discussing the ban at all, but was making you aware of possible exploits allowing ISD members to achieve unauthorized bans by abusing forum mechanics.
So what actually happened was that I was banned for 'trolling' by an obvious Troll that managed to sneak into your volunteer team.
Hi,
Look, you need to understand something here, I thought I'd explained this already but as it's not come across I'll state it again in the clearest terms possible.
* ISD volunteers cannot Ban. Period. End of story. It's not a case of can but won't; it's a case of cannot.
* Posts deleted by ISD volunteers do not cause someone to get banned automatically.
* ISD volunteers cannot make CCP ban people.
We've told you that the volunteer moderation team is not responsible for this action, I've explained a number of times exactly why this is the case too. CCP Falcon has told you not to keep bringing this individual case up in public too.
Please take heed and discuss this via petition.
ISD Suvetar,-áCaptain Community Communication Liaisons (CCLs) Interstellar Services Department We are hiring! |
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ISD Suvetar
ISD Community Communications Liaisons
933

|
Posted - 2012.11.10 04:04:00 -
[265] - Quote
James Amril-Kesh wrote:James Amril-Kesh wrote:I received an email that said "your post below was removed for bypassing the profanity filter."
There was no post in the email, and I never bypass the profanity filter. And furthermore, I've looked back at my posts and there is no post corresponding to the date and time given in the email.
Hi James,
I suspect that would be because the post was deleted by the CCP employee who also sent the warning email. I can say this with utmost confidence because ISD Volunteer's do not have access to your email adress.
I would like to refer you to CCP Falcons earlier post however; this thread is to discussion moderation at large; not to discuss a specific action taken against yourself. ISD Suvetar,-áCaptain Community Communication Liaisons (CCLs) Interstellar Services Department We are hiring! |
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Large Collidable Object
morons.
2032
|
Posted - 2012.11.11 02:01:00 -
[266] - Quote
ISD Suvetar wrote:Large Collidable Object wrote:
I wasn't discussing the ban at all, but was making you aware of possible exploits allowing ISD members to achieve unauthorized bans by abusing forum mechanics.
So what actually happened was that I was banned for 'trolling' by an obvious Troll that managed to sneak into your volunteer team.
* Posts deleted by ISD volunteers do not cause someone to get banned automatically. * ISD volunteers cannot make CCP ban people.
ISD Suvetar wrote:Just to clarify here;
ISD cannot and do not ban people or nominate people for banning; that is a CCP level decision. I have no idea what happened in your situation, LCO - but it was not the moderator team that did it.
I know there are a few infractions that can merit an automatic ban without receiving a warning; using racist terms is one of those reasons however.
I checked the specific ISDs information and apparently, he's just a regular CCL, so a volunteer moderating team member.
I was banned without any warning for a post that didn't compromise any forum rules.
So if no infraction CCL members are able to give out results in an automatic ban and they can't make CCP ban people, my ban would have been impossible.
That leaves room for two options:
a) You're wrong. b) Some CCP member randomly stepped accross my post at the very same time the CCL member did and coincidentally considered a perfectly legit post as ban-worthy.
Look - I apparently need to be very clear on this:
- I don't discuss the ban as such, hence I never mentioned the CCL member or even the thread involved. - Banning people without any warning for posts that don't conflict with any forum rules is highly questionable and an issue of public interest, hence I don't restrict this to petitions or private messaging. - If - as you obviously claim - some CCP member coincidentally stumbled accross my post at the very same time the CCL did and considered it worthy of an unwarned ban, there should be transparency on who issued it. You know... morons. |

Graic Gabtar
The Lemon Party
496
|
Posted - 2012.11.11 11:22:00 -
[267] - Quote
Large Collidable Object wrote:I checked the specific ISDs information and apparently, he's just a regular CCL, so a volunteer moderating team member.
I was banned without any warning for a post that didn't compromise any forum rules.
So if no infraction CCL members are able to give out results in an automatic ban and they can't make CCP ban people, my ban would have been impossible.
That leaves room for two options:
a) You're wrong. b) Some CCP member randomly stepped accross my post at the very same time the CCL member did and coincidentally considered a perfectly legit post as ban-worthy.
Look - I apparently need to be very clear on this:
- I don't discuss the ban as such, hence I never mentioned the CCL member or even the thread involved. - Banning people without any warning for posts that don't conflict with any forum rules is highly questionable and an issue of public interest, hence I don't restrict this to petitions or private messaging. - If - as you obviously claim - some CCP member coincidentally stumbled accross my post at the very same time the CCL did and considered it worthy of an unwarned ban, there should be transparency on who issued it. The magic word LCO.
Transparency.
I myself have returned after two weeks enforced abscence for reasons that I am still not clear about and where simple questions asked of CCP were never responded to.
After a terrible time failing to find those answers I have zero confidence in the demeaningly named "petition" process. It offers no hope to me as a customer.
You aren't allowed to discuss specifics here and the only place you are supposed to get assistance is through a "petition". That is barely transparent if that process is inadequate.
As someone with many, many years of experience in gaming ponds much bigger than this it is my opinion that there's a bad culture being created here. It's probably too risky to cite examples I have seen lately.
Basically I am at a point where the only place I will post on this forum will be this thread, as at least it is in the public's gaze.
It is simply too dangerous to post anywhere else on this forum if you want to be anything more than glib or banal. WARNING: The current poster is erratic, prone to error and generally blissfully unaware due to the taking of many hard drugs over the course of many years - most of them legal. |
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CCP Eterne
C C P C C P Alliance
328

|
Posted - 2012.11.11 14:22:00 -
[268] - Quote
LCO, if you wish to know the specifics of your ban and who issued it, because for some reason you did not receive proper notification through the system, please file a petition. If you feel there is some sort of "exploit" that allows CCL to issue bans (there isn't, but let's assume there was), you should also send a petition so that we can immediately investigate it.
That is the ONLY proper way to deal with this issue. Continuing to hound ISD when you have been explicitly informed that what you are claiming is not possible is swiftly approaching harassment. CCP Eterne | Community Representative
@CCP_Eterne |
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Graic Gabtar
The Lemon Party
496
|
Posted - 2012.11.11 20:31:00 -
[269] - Quote
CCP Eterne wrote:Continuing to hound ISD when you have been explicitly informed that what you are claiming is not possible is swiftly approaching harassment. With respect I think you should take another look at LCO's last reply. His comments are made as hypothetical example - as we would all agree in this case the facts for LCO are not yet clear. Also, the final points made do not align with your response. Which in my opinion is swiftly approaching rudeness to the customer.
Generally speaking though it seems to me as curious when CCP are obviously aware of all of the facts and issues in a case they can't simply resend the original warnings/notifications as that seemed to be sufficient as "business as usual" in the first instance.
People are generally all talking about the same thing here and everyone is pretty much on the same page. Seems even more curious that customers need to raise a "petition" when it all could be resolved simply in a minute or two. I don't understand making a customer jump through hoops like this. WARNING: The current poster is erratic, prone to error and generally blissfully unaware due to the taking of many hard drugs over the course of many years - most of them legal. |
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CCP Falcon
663

|
Posted - 2012.11.11 22:42:00 -
[270] - Quote
Graic Gabtar wrote:CCP Eterne wrote:Continuing to hound ISD when you have been explicitly informed that what you are claiming is not possible is swiftly approaching harassment. With respect I think you should take another look at LCO's last reply. His comments are made as hypothetical example - as we would all agree in this case the facts for LCO are not yet clear. Also, the final points made do not align with your response. Which in my opinion is swiftly approaching rudeness to the customer. Generally speaking though it seems to me as curious when CCP are obviously aware of all of the facts and issues in a case they can't simply resend the original warnings/notifications as that seemed to be sufficient as "business as usual" in the first instance. People are generally all talking about the same thing here and everyone is pretty much on the same page. Seems even more curious that customers need to raise a "petition" when it all could be resolved simply in a minute or two. I don't understand making a customer jump through hoops like this.
The fact still stands that our policy has been the same for as long as EVE Online has been around :
We do not share information regarding any form of petition, customer service or account actions with third parties. Any discourse between CCP and a player in terms of dealing with warnings, bans, petitions or account management is private, and is between the player in question, and CCP.
That's why we ask people to file a petition, because we will not release information of this nature to the forums. It also forms part of our rules that players will respect this fact and treat correspondence between themselves and CCP as confidential.
In the end, it's been stated multiple times in this thread that if people have general comments and questions, or constructive criticism regarding moderation, they can post in this thread.
For specific problems with individual members of the ISD Volunteer Team or CCP Games, or for queries regarding specific warnings, bans or moderation actions, file a petition under the category "Other Issues" and the subcategory "Forums", and we'll investigate and give feedback.
If people genuinely have queries, and come to us in a calm and civil manner requesting further information then it's not a problem for us to investigate.

CCP Falcon -á-á||-á-áEVE Community Team -á|| -á-áEVE Illuminati -á || -á-á@CCP_Falcon -á || -á-á@EVE_LiveEvents
-á-- Disciple Of The Delicious Tea -- |
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