Also, another thing. Can you guys try resetting the cache files? In the Escape menu -> Reset Settings -> Clear all cache files
If it still persists, just keep posting here so I can continue to debug it.

OS: Windows 7 Ultimate - 64 Bit - SP1

I am not sure about the Windows 7 users. I have forwarded some information and a report to the guys who will see if they can debug it further. I would encourage anyone with the problem to create a bug report on http://bugs.eveonline.com
Or alternatively log into Singularity and create a bug report in game.

Don't forget to attach things like DxDiag, Screenshots and the LogServer file.
Will report back if we can find out more information.

Thanks, I love Boobies. (Your name -_-)
At least I am still hopeful it sounds more like a WinXP issue.

Driver Packaging Version8.911-111025a-128238C-ATI
CatalystGäó Version11.11
ProviderAMD.
2D Driver Version6.14.10.7236
2D Driver File PathSystem/CurrentControlSet/Control/Video/{248F3233-E0E1-4472-9763-A187A945F480}/0000
Direct3D Version6.14.10.0873
OpenGL Version6.14.10.11251
CatalystGäó Control Center Version2011.1025.2152.37348

At least I am still hopeful it sounds more like a WinXP issue.

Nope. Looking at a potential fix right now, that's in testing. Many people still have reasons for using XP such as licenses or hardware.

But Windows 7 is not like Vista, it's good :)

Will let you know how the 'fix' works out.

Will be monitoring this closely.

And for future reference, is this the place to report these issues and see if we can get a fix? I submitted a ticket and after going back and fourth with the GM, the best thing we came up with was deleting my cache. Don't get me wrong, the GM was very helpful and was willing to work with me with the various DXDiags and such, but it ended up without a fix.

Seems like posting here to get your attention is quicker?

Nope. Looking at a potential fix right now, that's in testing. Many people still have reasons for using XP such as licenses or hardware.

But Windows 7 is not like Vista, it's good :)

Will let you know how the 'fix' works out.

The potential fix will be on our test server Duality later today. If you feel compelled enough to give it a test, please do!
(If you don't have it or have Singularity, you can use the files from TQ so you don't have to download a big patch)
Check out the wiki, http://wiki.eveonline.com/en/wiki/Duality

The potential fix will be on our test server Duality later today. If you feel compelled enough to give it a test, please do!
(If you don't have it or have Singularity, you can use the files from TQ so you don't have to download a big patch)
Check out the wiki, http://wiki.eveonline.com/en/wiki/Duality

If you can hit F12 while in Duality when the issue is present, and can hopefully see the bug reporting tool; then please submit it. It will give us relevant logserver files and information on what is happening to you.

I haven't sent my BR yet, but....

I was running EVE on TQ in window mode for last few hours withou a single issue with UI.
Then I switched back to fullscreen and 2 minutes later.. bingo.. UI disappeared.

Can anyone reproduce/confirm this?

CCP this needs to be priority 1. I can't even play the game at a time when I want to try all the new features. I also have a plex I need to buy in a week and a half and I haven't been able to rat since patch day. This is a very serious issue.

CCP this needs to be priority 1. I can't even play the game at a time when I want to try all the new features. I also have a plex I need to buy in a week and a half and I haven't been able to rat since patch day. This is a very serious issue.

I have found that if you operate in windowed mode the problem doesn't arise - well at least that's what I have found after two hours playing in windowed mode this evening. It might be a work around until CCP finds the problem.

Didn't read the whole trade, but a corpmate had that problem, also on XP.

I told him to change Full Screen by Fixed Window (with the same resolution).

Since then, he didn't have the problem again.

If it's can help ...

+1 for this workaround. Worked for me.

This is really unacceptable and needs to get fixed ASAP.

The game is for the most part unplayable.

The Fixed Window mode works better than Full Screen but still causes the UI to disappear every now and again, but far less frequently.

There is also a new annoying but that causes the game to think the alt key is being held down so when you click on an object in space, the camera zooms in on it, whatever you click on, it zooms you to.

Highly annoying.

This is really unacceptable and needs to get fixed ASAP.

The game is for the most part unplayable.

The Fixed Window mode works better than Full Screen but still causes the UI to disappear every now and again, but far less frequently.

Highly annoying.

Just wondering if this is more windows xp related problem. For example my autoupdater has been set off forever. Means there might be several critical solved problems w/ windows xp compatibility.

Hello CCP. It's become eerily quiet with regard to this issue. We need an update please.

BK

ive not had a problem for a few days running fixed window mode on tq


its only in fullscreen

The screenshot who u realy want to see is this one :D

http://imgur.com/SPl33

Just out of curiosity (and my apologies if I missed it before):

Does that only happen in full screen mode, or is using the "Fixed Window Mode" on Desktop Resolution a potential workaround (as that would basically feel like full screen, but still is a window)?

Also, I had a report of a player that seemingly has been able to fix this behavior on his machine by completely nuking the client and all related cache and settings folders (see http://wiki.eveonline.com/en/wiki/EVE_default_directories) before reinstalling it using the latest full client installer (http://www.eveonline.com/download/). A bit of a sledge hammer method, especially as at this point I can't guarantee this to be working reliably, but possibly worth a try if you have the time and bandwidth to spare.

I have continued to look into this, but cannot reproduce since our fix went into Duality and now Singularity. The fix will be rolling out tomorrow. If you experience the same issues as before, please update this thread after the patch.

Just out of curiosity (and my apologies if I missed it before):

Does that only happen in full screen mode, or is using the "Fixed Window Mode" on Desktop Resolution a potential workaround (as that would basically feel like full screen, but still is a window)?

Also, I had a report of a player that seemingly has been able to fix this behavior on his machine by completely nuking the client and all related cache and settings folders (see http://wiki.eveonline.com/en/wiki/EVE_default_directories) before reinstalling it using the latest full client installer (http://www.eveonline.com/download/). A bit of a sledge hammer method, especially as at this point I can't guarantee this to be working reliably, but possibly worth a try if you have the time and bandwidth to spare.

Is there anybody who have the problem and its not with SP3 on his XP ? Mabye something in the SP3 is the big problem 8-)

Ok I'm going to publish what 'seems' ( 15 mins screen swapping in dock) to have worked for me.

Now the issue rermained after the patch and I was loath to do a reinstall (couldn't see the point unless it was a patching issue in the first place) but CCP's GM did put me onto the hidden cache folder that is installed on my windows.

Also note I am now running multiple instances of one client as this might be important.

So the Patch 'activation' method goes something like --

Clear your cache ( should you have trouble doing this because of lack of UI I would suggets 'EVE launcher' a free download that when provided with your client path will give you an out of game 'clear cache' option')

Open My Computer

Locate and check the radio button 'Tools- Folder options- view - advanced settings - show hidden files and folders'

then Navigate to

C:/Documents and Settings/*Your Username*/Local Settings/Application Data/CCP

Delete this whole folder ( don't worry EVE client will repopulate on restart)

Feel free to start your client and I hope you have some succsess, as I say this 'activation' method has had only limited testing so far but I'm usually able to recreate the bug fairly quickly and haven't been able to since clearing the 'hiddden' cache.

Good luck and feel free to let me know how you get on

Ok I'm going to publish what 'seems' ( 15 mins screen swapping in dock) to have worked for me.

Now the issue rermained after the patch and I was loath to do a reinstall (couldn't see the point unless it was a patching issue in the first place) but CCP's GM did put me onto the hidden cache folder that is installed on my windows.

Also note I am now running multiple instances of one client as this might be important.

So the Patch 'activation' method goes something like --

Clear your cache ( should you have trouble doing this because of lack of UI I would suggets 'EVE launcher' a free download that when provided with your client path will give you an out of game 'clear cache' option')

Open My Computer

Locate and check the radio button 'Tools- Folder options- view - advanced settings - show hidden files and folders'

then Navigate to

C:/Documents and Settings/*Your Username*/Local Settings/Application Data/CCP

Delete this whole folder ( don't worry EVE client will repopulate on restart)

Feel free to start your client and I hope you have some succsess, as I say this 'activation' method has had only limited testing so far but I'm usually able to recreate the bug fairly quickly and haven't been able to since clearing the 'hiddden' cache.

Good luck and feel free to let me know how you get on

Conformed for 10 minutes already (i could reproduce bug in 15 seconds before) - manual cache cleaning helps. Testing further.

Just out of curiosity (and my apologies if I missed it before):

Does that only happen in full screen mode, or is using the "Fixed Window Mode" on Desktop Resolution a potential workaround (as that would basically feel like full screen, but still is a window)?

Also, I had a report of a player that seemingly has been able to fix this behavior on his machine by completely nuking the client and all related cache and settings folders (see http://wiki.eveonline.com/en/wiki/EVE_default_directories) before reinstalling it using the latest full client installer (http://www.eveonline.com/download/). A bit of a sledge hammer method, especially as at this point I can't guarantee this to be working reliably, but possibly worth a try if you have the time and bandwidth to spare.

Or try switching from fullscreen to windowed when you get the problem

Still working around the clock for a solution.

Not sure it makes a difference but I resized my UI to 90% as soon as I saw the new font and realized how much info space I was losing due to it's size. Anyone running on normal font/UI size with these same problems?

Just to keep giving you guys updates in the interest of transparency:
So we're still investigating, still nothing detailed but our first attempts at logging specific suspect areas failed. Which eliminates those areas out. Still working around the clock for a solution. The game reports the UI and sprites as being drawn, but of course they don't appear, or some windows have lots of missing things.

Again as a workaround, what I have found is when the problem happens, resizing the client if it is in windowed will resolve it and the UI will come back to life.
Or try switching from fullscreen to windowed when you get the problem. Those two seem to bring all of the UI back. Hope to make several attempts today at finding the problem after more detailed log gathering.

Well, the game actually behaves like everything is drawn. For example cursor changes appropriately, I can click things and they work correctly, except that I don't see them (for example if I lose my hud and windows, but remember where which module was I can still activate them. Same for example with probes and hitting "analyze" button). The error migh be somewhere in passing the data through the directX

After you alt+enter, try resizing the window to fit. Or maximize the windowed client (it should maximize and not go fullscreen).
That seems to bring the UI back for me. Hopefully it will help you out too.

Quick update. We have a possible fix. Been hammering away at it all today, and with our latest changes I have been unable to reproduce the problem. I have been destructively testing it, and I mean really, really trying to break EVE on Win XP. But so far, the UI stands and never breaks.

Hopefully the fix will make its way to Singularity soon. Will update you guys when it does. Big thanks to everyone who reported this and gave detailed descriptions in this thread. With your help we were able to develop some good hunches that were able to track down some problematic areas in the code.

Quick update. We have a possible fix. Been hammering away at it all today, and with our latest changes I have been unable to reproduce the problem. I have been destructively testing it, and I mean really, really trying to break EVE on Win XP. But so far, the UI stands and never breaks.

Hopefully the fix will make its way to Singularity soon. Will update you guys when it does. Big thanks to everyone who reported this and gave detailed descriptions in this thread. With your help we were able to develop some good hunches that were able to track down some problematic areas in the code.

thanks for update after everyone is happy again can you provide some information into what was the cause?

Quick update. We have a possible fix.

Sure, but we don't actually have a definite answer(...)

Are you using WinXP Kopfy? The CC/second screenshot looks like our issue. The first one is very difficult to be able to tell if it is the problem or a mixture of problems.

The fix should be on Singularity later today. (In about an hour from now)
I would advise people to give it a go, testing on singularity is easy if you have the HDD space for another EVE installation. You can use your existing EVE install so you have minimal download.
http://wiki.eveonline.com/en/wiki/Singularity

Wooo. I really hope it holds. I still can't reproduce internally on our XP machines.