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Thread Statistics | Show CCP posts - 6 post(s) |
ry ry
StateCorp
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Posted - 2007.05.17 13:04:00 -
[151]
 Originally by: Thargat
Serious testing means that you should eliminate as many sources of error as possible before deciding it's all server related. It won't be easy and it won't be done in no time (more like a few days of tinkering and testing)but it'll be worth it I promise. Maybe not for you directly (it might all be hopeless for some players out there) but by eliminating every source of error from your own and your ISPs end (to a reasonable level) and the bug reporting the rest (with specs) your doing the community a favor.
And since alot of people seem to be playing with minimal problems then "hey" maybe it isn't ALL CCPs fault that your experiencing problems.
right. i get it now. that's all just first-port-of-call common sense stuff and you were assuming we'd not checked.
it's also the reason i tried connecting with several different machines and a couple of different ISPs via connections on entirely different exchanges, etc.
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ry ry
StateCorp
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Posted - 2007.05.17 13:05:00 -
[152]
Edited by: ry ry on 17/05/2007 13:04:09
Originally by: Solbright alt
Originally by: ry ry
Besides, how on earth would logging into sisi tell you anything about lag on tranq when it's blatantly a capacity issue?
No way it's a capacity issue.
i can't be bothered to type it again.
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Solbright alt
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Posted - 2007.05.17 13:12:00 -
[153]
Originally by: ry ry
Originally by: Solbright alt
Originally by: ry ry
Besides, how on earth would logging into sisi tell you anything about lag on tranq when it's blatantly a capacity issue?
No way it's a capacity issue.
i can't be bothered to type it again.
That's no help. What are your symtoms?
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ry ry
StateCorp
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Posted - 2007.05.17 13:19:00 -
[154]
mainly nausea.
it goes away when i stop reading the forum.
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Thargat
Caldari
S-44
Coalition of Carebear Killers
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Posted - 2007.05.17 13:20:00 -
[155]
Originally by: ry ry
right. i get it now. that's all just first-port-of-call common sense stuff and you were assuming we'd not checked.
it's also the reason i tried connecting with several different machines and a couple of different ISPs via connections on entirely different exchanges, etc.
I'm still not having any problems, so I guess that it probably isn't a "capacity" issue. See, we can go on like this for weeks and still come to no better conclusion.
All I'm saying is that people with problems should try to help CCP fix them instead of whining (and the correct way to go is to establish how much of the "problem" that's actually CCPs servers). The suggestion wasn't directed towards you in person either since this is an open forum and there's no need to get all "worked up" over the matter either.
Long skill set, off for vaccation.
If you don't like what I say, just ignore it, or admit I got to you. |
Solbright alt
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Posted - 2007.05.17 13:36:00 -
[156]
Originally by: ry ry
mainly nausea.
it goes away when i stop reading the forum.
Cool, enjoyable I assume.
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Khel'tar
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Posted - 2007.05.17 23:51:00 -
[157]
So i guess the NFS initiative is kicking arse and taking names eh?
--
Acura, the best stats. Pity it had to be caldari.
Gallente 4tw. |
Catarina Caldone
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Posted - 2007.05.18 01:56:00 -
[158]
I reactivated both of my accounts a little while ago. I'm currently going on about 30 minutes of "checking status". What gives? I'm using the same comp, cable modem, and router I was using when I put the accounts down while I was into another game. Having connection issues is one thing, but not having any access at all to the service i'm paying for (x2 mind you) is another. Hopefully it gets fixed soon, or i'm going to have to ask my CC company for a reversal of the charges.
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Hasak Rain
Amarr
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Posted - 2007.05.18 06:04:00 -
[159]
Originally by: Thargat
Serious testing means that you should eliminate as many sources of error as possible before deciding it's all server related. It won't be easy and it won't be done in no time (more like a few days of tinkering and testing)but it'll be worth it I promise. Maybe not for you directly (it might all be hopeless for some players out there) but by eliminating every source of error from your own and your ISPs end (to a reasonable level) and the bug reporting the rest (with specs) your doing the community a favor.
And since alot of people seem to be playing with minimal problems then "hey" maybe it isn't ALL CCPs fault that your experiencing problems.
Getting booted out every 5 mins. Ship won't jump and just hangs at the gate.
I never had any serious problems until tonight and have been playing for almost a year. Nothing has changed with my computer or my connection. Everything outside of EvE works fine.
You are wrong and can stop posting with your condescending tone.....thank you.
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Zeoliter
Reikoku
Band of Brothers
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Posted - 2007.05.18 08:15:00 -
[160]
Yep, same. Never had an issue but the last 6 hours has been a complete nightmare. Haven't CTD'd in about 45 minutes though so fingers crossed.
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Catarina Caldone
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Posted - 2007.05.18 20:16:00 -
[161]
Logging in...
Authenticating.... (for over 15 minutes)
Server: Tranquility
Status: OK
Disconnected....
Server: Tranquility
Status: Checking.... (going on 20 minutes now)
Quote:
To address this we are running at decreased hardware capacity, while we work on this at hardware, software and content levels.
What exactly does that mean? What is it doing exactly that should be helping me to connect? Because whatever it is, it isn't doing it. This is the weekend now, and I was really looking forward to getting back into the game. I'm on a 5mb cable connection, and can connect to any of my other games without issue. The OP said to check back here for updates on the problem, but there hasn't been an update since the OP 4 days ago.
I realise that problems may arise, but you'd think that after 4 days there'd be at least "some" headway, and an update stipulating the same.
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CCP Sharkbait
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Posted - 2007.05.18 23:37:00 -
[162]
as i'm in a good mood i decided to update you all alitte.
blade center 7 and 8 are still removed. total of 28 blades which adds upto 56 solserver nodes. not sure the status on this, but will try and find out.
there was an issue where the proxy servers was dying and we couldn't find the reason. thx to Porkbelly he found the reason and the fix was deployed yesterday.
thats all for now people.
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ry ry
StateCorp
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Posted - 2007.05.19 08:12:00 -
[163]
cheers for the update.
i know it makes no difference to yo lot fixing the problem whether we know the score or not, but it is kinda nice to have a some idea why we can't login. :)
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Solbright alt
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Posted - 2007.05.19 13:52:00 -
[164]
Originally by: ry ry
cheers for the update.
i know it makes no difference to yo lot fixing the problem whether we know the score or not, but it is kinda nice to have a some idea why we can't login. :)
I suspect you're living with the USA-London connection problem. Which is nothing to do with Tranquility.
That said, CCP's ISP has given notice of outages for maintenance this weekend, I think, so you're in luck for an early fix maybe.
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ry ry
StateCorp
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Posted - 2007.05.19 18:06:00 -
[165]
Edited by: ry ry on 19/05/2007 18:10:48
Originally by: Solbright alt
Originally by: ry ry
cheers for the update.
i know it makes no difference to yo lot fixing the problem whether we know the score or not, but it is kinda nice to have a some idea why we can't login. :)
I suspect you're living with the USA-London connection problem. Which is nothing to do with Tranquility.
i'm uk based, my isp is european, a trace route dosen't leave europe and maintainins a good throughput all the way. my packets aren't even looking at the atlantic pipe. the slowest part of the whole process is my local exchange which is working as well as it ever has.
as much as you want me trying to connect on a 28.8k modem, or BT having replaced a load of cable with strawberry laces, or i'm actually shouting at a cashpoint machine rather than actually using a computer at all, Eve Online isn't working properly.
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Solbright alt
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Posted - 2007.05.20 01:13:00 -
[166]
Edited by: Solbright alt on 20/05/2007 01:13:07
Originally by: ry ry
Originally by: Solbright alt
I suspect you're living with the USA-London connection problem. Which is nothing to do with Tranquility.
i'm uk based, my isp is european, a trace route dosen't leave europe and maintainins a good throughput all the way.
Excellent. Dunno why you can't login then. I've never had any login problems aside from extended/unplanned DT's.
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Catarina Caldone
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Posted - 2007.05.20 02:53:00 -
[167]
Originally by: Solbright alt
Excellent. Dunno why you can't login then. I've never had any login problems aside from extended/unplanned DT's.
Its very strange. I have pingplotter running with an average round trip rate of 85ms. 12 hops from me to Tranquility. Yet all I get is:
Server: Tranquility
Checking Status....
The problem is definitely NOT on my end. I'm just waiting for pingplotter to finish the requested 60 cycles so I can send the results to CCP. Although I have no idea what good its going to do. Like yourself, i've never had any connection issues at all. It just royally sucks that after a few months away, I have to come back to CCP having all these problems. I was going to call the CC company on Monday, but i'll give them the benefit of the doubt and wait until after Tuesday's extended downtime. Hopefully, they can get it resolved. If it doesn't work out, i'll just get the charges reversed and call it quits with Eve. Which would be a shame really, i've always enjoyed the game immensely.
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Callthetruth
Caldari
Logical Logtistics
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Posted - 2007.05.20 14:14:00 -
[168]
well the fixes arent realy doing much maybe the patch tuesday will fix it for a few weeks till we get buggy rev 2.0
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CCP Admiral Chamrajnagar
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Posted - 2007.05.21 17:43:00 -
[169]
Our primary ISP L3 is experiencing issues with there routers, they will be replacing the faulty router Tuesday May 22nd, between 7:00 - 08:00 London Time.
We hope this will resolve these issues.
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Catarina Caldone
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Posted - 2007.05.21 22:41:00 -
[170]
Originally by: CCP Admiral Chamrajnagar
Our primary ISP L3 is experiencing issues with there routers, they will be replacing the faulty router Tuesday May 22nd, between 7:00 - 08:00 London Time.
We hope this will resolve these issues.
Thanks for the info, and I hope so as well. I'm still a bit perplexed though, as other folks from the US can connect just fine. I wish I knew if anyone from upstate New York other than myself is having these issues.
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Catarina Caldone
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Posted - 2007.05.22 11:19:00 -
[171]
Edited by: Catarina Caldone on 22/05/2007 11:19:29
Did the postponed extended downtime have an effect on L3 replacing thier faulty router this morning? Or are they doing it tomorrow instead? Because I still can't connect to the server as of 07:00 est (although I believe this is during the normal downtime). I'll give it another try a bit later today.
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yippeee
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Posted - 2007.05.22 12:23:00 -
[172]
Doh! :P
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Catarina Caldone
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Posted - 2007.05.22 20:22:00 -
[173]
Well, after 90 minutes on the phone with my ISP's tech support, running every conceivable test they could possibly run, i'm STILL unable to connect. The problem is definitely on CCP's end. Can anyone from CCP confirm the router replacement at L3 this morning? I've exhausted every available avenue on my end, and if tomorrows extended downtime has no effect, i'll have no choice but to contact my CC company for a reversal of both charges to my card, as i've not been able to play since reactivating my 2 accounts.
Also, thanks to GM Retrofire for all his help in trying to find a resolution.
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Catarina Caldone
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Posted - 2007.05.22 22:33:00 -
[174]
Just for giggles, I reinstalled EveMon. This is what happened:
Current EVE Time: 5/22/2007 22:26 // Tranquility Server Online (23372 Pilots)
I can also get the profiles of each of my characters on both of my accounts. Being a complete network dummy, it just strikes me as odd that I can connect to TQ through EveMon, but not through the client. Any offerings of assistance would be greatly appreciated at this point. I'd REALLY like to get back into the game. Many thanks in advance to anyone who might be able to help 
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Callthetruth
Caldari
Logical Logtistics
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Posted - 2007.05.23 08:47:00 -
[175]
lag spikes a few horus before dt i gues CCP power down some nodes , dont help us aussies tho
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Solbright alt
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Posted - 2007.05.23 12:21:00 -
[176]
Originally by: Catarina Caldone
I can also get the profiles of each of my characters on both of my accounts. Being a complete network dummy, it just strikes me as odd that I can connect to TQ through EveMon, but not through the client.
It's acting like it's either being blocked or the client program is busted.
If you have access to another PC you could start by trying from there. Or reinstall Eve from another freshly downloaded copy of the installer. Another approach might be to take your PC to another place with a different internet connection. I'm sure you can think of other alternatives also.
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ChironV
Caldari
Deep Core Mining Inc.
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Posted - 2007.05.23 13:17:00 -
[177]
Originally by: CCP Sharkbait
as i'm in a good mood i decided to update you all alitte.
blade center 7 and 8 are still removed. total of 28 blades which adds upto 56 solserver nodes. not sure the status on this, but will try and find out.
there was an issue where the proxy servers was dying and we couldn't find the reason. thx to Porkbelly he found the reason and the fix was deployed yesterday.
thats all for now people.
Just out of curiosity...
Does CCP have people onsite at the data center or does CCP outsource that? If I remember correctly the datacenter is not at CCP's main offices..
________________________________________________
It is by caffeine alone I set my mind in motion,
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Anacksunamun
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Posted - 2007.05.28 18:23:00 -
[178]
At this point, I think that CCP needs to consider reimbursing each acct for the time that they are incapable of playing or logging in. Last time that the lag statement was issued on the login screen, I was incapable of doing more than sitting in station because I would get kicked while ratting and then come back in 3/4 through my armor and have to pray that I could warp out. It took me 15 minutes to get back to the station, clicking once and waiting for a response for at least 5 minutes. This makes it unbearable and unrealistic to play EVE. Also, my skill finished and I could not log in for over 8 hours, trying repeatedly over and over and over. I petitioned but it's not covered because there's no bug. But I say there IS a bug, a bug the CCP is well aware of: huge lag! It matters not the CAUSE of the lag, it only matters that the CCP has already acknowledged it TWICE, and in so doing, it is then their problem to mollify their loyal customers. If it is really the ISP's problem, I would daresay it's time to get another ISP. "Fool me once, shame on you; fool me twice, shame on me." Having people pay for even one acct, let alone multiple ones, leaves a very sour taste in their mouth when 1) these issues were not solved the first time they became a problem that destroyed the gaming experience for EVERYONE in the Eveverse, and 2) when the results of the lag issues that are well documented are not handled by the CCP in a way that is conducive to a positive gaming experience and mollification of its long-time players.
I'm sorry, but this huge instability isn't supposed to happen when we're paying 15$ a month per acct and expect to be able to play (within reason) when we want to! Unbearable and unacceptablce!!!
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GENT
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Posted - 2007.05.28 18:33:00 -
[179]
Does this prevent players from being able to connect at all. I get to the screen saying Entering game as GENT and then it just sits at a full bar until it eventually goes back to the char select screen. Needless to say im logged off in Jita...
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Ryan Ewans
Caldari
EVEfan.dk
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Posted - 2007.05.28 18:52:00 -
[180]
Only one bad thing has come of this seen from my point of view :
People loose ships & items due to the lag, yet when petitioning the lag issue for a possible reimbursement, the answer is simply "Server logs show no error".
Well they wouldn't, given that the logs record what happens.
But looking at a ship, that has according to the messages you have recieved already been destroyed, because you have had no way to return to ship the 6 km to the jumpgate, then when trying frantically to at least get your POD out, you stare at the same recently deceased ship image, and no jump is possible, for minutes on end, even though distance to gate is less than 200 meters...
Lag is causing grief in abundance. So, Please get it fixed and stop stating : "We hope you quickly recover from your recent loss...." because in the end, it will be your loss, for loosing a large portion of players, due to repeatedly refusing to acknowledge that the lag issue is causing people to loose a lot of their assets in this game, and by that, the joy in playing it.
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