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Compensation for Boot.ini errors!!!

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Buyerr	Posted - 2007.12.06 23:46:00 - [181] biggest problem i see is that lets just say i make a virus inside a program that i claim will not hurt your computer and you have to agree that i can't be held responsible for anything to open it, and when you open it, it multi **** and permanent kills your pc... then this would still be illegal anywhere i can think of... yer yer i know they didn't do this. but they did make a fault that was the course of a lot of bad things for a lot of people, and thereby they most take responsibility and compensate for their fault
Syath Caldari Einherjar Rising	Posted - 2007.12.06 23:47:00 - [182] dell only charges 40 dollars for their tech support ^^ in a half hour time i had my computer fixed and started working on my homework for school, final essays and projects, i knew i could of fixed the problem by myself if given enough time but i mean what the ** i had to get my reports from this computer i wasnt about to waste time! All the while i was so **ed at ccp, i cant believe they let something like this happens so very disapointing :(
Zacari	Posted - 2007.12.06 23:47:00 - [183] Edited by: Zacari on 06/12/2007 23:49:35 I'd love to know how people wanting compensation think they're going to prove CCP were the cause of their issue, especially those that reformatted. Doing that tends to remove all evidence that CCP caused an issue in the first place, I'd just accept it as an inconvenience and move on, like the other 99.999% of the grown-up world And come on, those people with ony 1 PC, didn't think to ring friends/faminly/co-workers for advice before forking out 40 quid/reformatting? Jees...
Malixu	Posted - 2007.12.06 23:48:00 - [184] Originally by: Morberi Those of you telling people that they should have looked up the answer to their problems on the internet are just... do you people not understand what a catch 22 is? THANKYOU! unsets caps lock
Vitrael Jericho Fraction The Star Fraction	Posted - 2007.12.06 23:53:00 - [185] Originally by: vextorious People are paying to have their computers fixed. Geek Squad wants 100+ dollars to repair this issue. Geek squad wants $100 to move a file from C:\windows\pss to C:\ because they are thieves playing off of your complete incompetence with your own computer. Quote: This is going to require compensation CCP. In the form of free game time or maybe refunds or possibly isk payouts. GEEK SQUAD TOOK MAH DOLLAS, GIMME SOME ISKES!
CHAOS100 Momentum. The Reckoning.	Posted - 2007.12.06 23:55:00 - [186] It took 2 hours to fix the problem finally after I had shut down the computer for the night. By the time they issued the warning it was too late. It took me a while to find the xp cd, then the bootcfg program refused to generate a new file because of supposed errors, then chkdsk found no errors and bootcfg would still do nothing. That took about 60 minutes after all the scans and attempts. Then I got on my laptop and found a new boot.ini, put it on a flash drive and rebooted. Didn't work, took me a bit longer to figure out I needed rdisk(1) and not (0). Then it finally worked. Without a second computer I would not have been able to fix it. 30 seconds - right. --------------
Empyre Domestic Reform	Posted - 2007.12.06 23:56:00 - [187] Edited by: Empyre on 06/12/2007 23:59:29 Originally by: Ciara Daag Ok,now its time to just go off. Are you stupid? i'll make this quick for you since you probably have a lot of emo to listen to. no. PS. you going to go off on the mic like a vandal? Originally by: Sister Libertina WITH FREE FREKKIN EXPANSIONS for only ú10 a month! Initializing ingnore this poster sequence .... ignore this poster sequence activated use your head. compared to almost every other mmo out there that charges you anywhere from $5 to $50 or more for an expansion. as for the ignoring part? thank God.. no more explaining is necessary, at least in this case. The official goon buzz-kill.
Siresa Talesi	Posted - 2007.12.06 23:57:00 - [188] Originally by: Rudi Storm And how does anyone of you "compensation" fans intend to compensate the people who were really effected? Think about. There is no way you can know who was effected? Very easily. Anyone who paid to have this issue repaired on their computer can mail a dated receipt or invoice to CCP, who will then proceed to reimburse either monetarily or through game-time (I would expect the latter). There, not that difficult, is it?
Stitcher Caldari legion of qui Terra Incognita.	Posted - 2007.12.06 23:59:00 - [189] Originally by: Siresa Talesi Originally by: Rudi Storm And how does anyone of you "compensation" fans intend to compensate the people who were really effected? Think about. There is no way you can know who was effected? Very easily. Anyone who paid to have this issue repaired on their computer can mail a dated receipt or invoice to CCP, who will then proceed to reimburse either monetarily or through game-time (I would expect the latter). There, not that difficult, is it? Good suggestion, actually. Now I wish these boards had a system for rating posts, because yours would totally get a +10 from me. - "Stitcher" is just a call sign. My name is Verin Tarn-Hakatain.
Zacari	Posted - 2007.12.07 00:04:00 - [190] Edited by: Zacari on 07/12/2007 00:04:52 Originally by: Siresa Talesi Originally by: Rudi Storm And how does anyone of you "compensation" fans intend to compensate the people who were really effected? Think about. There is no way you can know who was effected? Very easily. Anyone who paid to have this issue repaired on their computer can mail a dated receipt or invoice to CCP, who will then proceed to reimburse either monetarily or through game-time (I would expect the latter). There, not that difficult, is it? Right, so your saying an invoice of repair is proof an issue existed? It could've been any issue caused by any program or user incompetence. The fact that the issue can be solved easily for free, if not by yourself then friends/family/co-workers, means you paying just means you didn't think hard enough and just wanted a no-brain quick fix.

Dr Paithos Minmatar Republic Deep Space Institute	Posted - 2007.12.07 00:06:00 - [191] Edited by: Dr Paithos on 07/12/2007 00:06:47 Originally by: Zacari Right, so your saying an invoice of repair is proof an issue existed? It could've been any issue caused by any program or user incompetence. The fact that the issue can be solved easily for free, if not by yourself then friends/family/co-workers, means you paying just means you didn't think hard enough and just wanted a no-brain quick fix. Yeah, my insurance company said that to me, it was just a little bit of cancer and if I'd just looked up the correct knowledge on the internet I could have operated on it myself oh welp Quote: Thank you for kittens, glitter, for warm nights in fuzzy blankets... Thank you for dolphins, whales... Thank you for cartoons, for birthdays, for candy and cookies. Thank you CCP!
TSID Gallente Valiant Logistics Inc. EternalRising	Posted - 2007.12.07 00:06:00 - [192] I'd appreciate atleast an apology from CCP.I spent few hours to restore my computer and had absolutely no idea EVE is the cause of this mess.
Wellfan Snake Eyes Inc	Posted - 2007.12.07 00:06:00 - [193] Quote: You do realize what dell tech support will probobally tell you? They will say to do a system restore. Great solution. If anyone from the Glasgow / Cherrywood service centre tells you that I will personally kick their @rse. I put a mail around them this morning warning them about this so they would realise what the problem is. There are a few in my corp that are all L3 /L2 / L1's for Dell (me included!)
Stitcher Caldari legion of qui Terra Incognita.	Posted - 2007.12.07 00:09:00 - [194] Originally by: Zacari Right, so your saying an invoice of repair is proof an issue existed? It could've been any issue caused by any program or user incompetence. The fact that the issue can be solved easily for free, if not by yourself then friends/family/co-workers, means you paying just means you didn't think hard enough and just wanted a no-brain quick fix. Better than just yelling HEY CCP YOU SUCK GIVE ME MONEY!!!! No solution is immune to abuse. Rudi's suggestion at least has the advantage of bringing proof that there was A problem at the appropriate time. That eradicates most of the potential for abuse. Not perfect, but still the best suggestion thus far (in fact, the only suggestion I've yet seen that addresses the practical issue of proof) So instead of smacking it, try and come up with a better alternative, please. - "Stitcher" is just a call sign. My name is Verin Tarn-Hakatain.
two2litres	Posted - 2007.12.07 00:09:00 - [195] well..didnt the user agreement say that using the software is at the users own right? and they accept no responsiblity bla bla bla, im probably wrong proud savage of newerth - www.s2games.com -
Kazuma Saruwatari	Posted - 2007.12.07 00:09:00 - [196] Edited by: Kazuma Saruwatari on 07/12/2007 00:10:12 I was affected. I saw the "delete boot.ini" command when I installed Trinity. I immediately went to the forums. I saw the fiasco a simple programming error could cause. Do I want compensation for this? Yes. Do I want the blood of whoever f__ked up and didnt catch this in QA? Hell yes. To be frank, the want/right I have to compensation pales in comparison to my want of seeing whoever let this slip bleed for this inexcusable mistake. I mean, sure, allow the install to mess up my EVE client requiring a reinstall, thats a forgivable error on CCP's part. Having it delete boot.ini, a vital WinXP file, is just bordering on insanity not to worry about. - Odd Pod Out, a blog of EVE Online
Zacari	Posted - 2007.12.07 00:14:00 - [197] Originally by: Dr Paithos Edited by: Dr Paithos on 07/12/2007 00:06:47 Originally by: Zacari Right, so your saying an invoice of repair is proof an issue existed? It could've been any issue caused by any program or user incompetence. The fact that the issue can be solved easily for free, if not by yourself then friends/family/co-workers, means you paying just means you didn't think hard enough and just wanted a no-brain quick fix. Yeah, my insurance company said that to me, it was just a little bit of cancer and if I'd just looked up the correct knowledge on the internet I could have operated on it myself oh welp If you're seriously comparing the issue you just had to a cancer operation I think you need to reflect on the difference between living/dying and having a working PC by paying/asking friends to help.
Stitcher Caldari legion of qui Terra Incognita.	Posted - 2007.12.07 00:15:00 - [198] Originally by: Kazuma Saruwatari Having it delete boot.ini, a vital WinXP file, is just bordering on insanity not to worry about. Which implies to me that they probably ARE worrying about it.... - "Stitcher" is just a call sign. My name is Verin Tarn-Hakatain.
N3rvous	Posted - 2007.12.07 00:20:00 - [199] Edited by: N3rvous on 07/12/2007 00:23:09 I love fanboi's. Even though they have been screwed over. They happily bend over and ask for more! "Oh! look at me. I don't care that I just had to spend my valuable time fixing someone else's screw up." Heh, for once. Instead of spewing at having Vista on my laptop. I' am actually happy my laptop came with it installed. Anyways, - N3rvous
Zacari	Posted - 2007.12.07 00:21:00 - [200] Edited by: Zacari on 07/12/2007 00:26:01 Originally by: Stitcher Originally by: Zacari Right, so your saying an invoice of repair is proof an issue existed? It could've been any issue caused by any program or user incompetence. The fact that the issue can be solved easily for free, if not by yourself then friends/family/co-workers, means you paying just means you didn't think hard enough and just wanted a no-brain quick fix. Better than just yelling HEY CCP YOU SUCK GIVE ME MONEY!!!! No solution is immune to abuse. Rudi's suggestion at least has the advantage of bringing proof that there was A problem at the appropriate time. That eradicates most of the potential for abuse. Not perfect, but still the best suggestion thus far (in fact, the only suggestion I've yet seen that addresses the practical issue of proof) So instead of smacking it, try and come up with a better alternative, please. I guess it's just a matter of culture. I see people having to pay to solve the issue as having caused themselvs unneccessary hardship by paying for something easily solved by seeking advice that is widely freely available. I do agree though, it's the best solution so far for those that think they deserve compensation. Personally I'll be satisfied with an apology. It's pretty obvious they didn't do it on purpose and it's not like they actually made anyone lose data because of it, exept those that reformatted, which they did all by themselvs.

Dareef Gallente Vitai Lampada	Posted - 2007.12.07 00:32:00 - [201] I was asleep when this happened. TIMEZONE DIFFERENCES 4TW At least this solves the jita issue by haing less people online Stealth Jita nerf? --- Sup Internet
Gosh Krux	Posted - 2007.12.07 00:43:00 - [202] Edited by: Gosh Krux on 07/12/2007 00:44:52 4 Quick thoughts: 1) Partitions are your friends. 2) Reimbursement for what? The free expansion? The 10 mins it takes to fix this issue? 3) It helps to pay attention to patching details. 4) Newsflash: this just in, programs have a way of having bugs and having this sort of thing happen. Only way to prevent it is to pack your computer in a box and never touch it again. This is 500x true if your the type of person to be first to a game/patch/expansion/etc, it should be somewhat expected. I'm in no way a ccp fanboi, I merely think all this ZOMG THE SKY IS FALLING over a misplaced "\" is slightly funny. I feel bad for those who had to do some work to fix their rig, mild humor at the people demanding compensation, and full-on rofl'ing at those who take their rig to geek zone.
MITSUK0	Posted - 2007.12.07 00:45:00 - [203] Haha CCP are gonna get burned for this one no doubt. They might not have to pay a penny but every programmer ever born is laughing at them. Noob error. Totally avoidable. Totally should have been caught during in bug testing. Seriously who the **** releases code without checking all platforms your software is supposed to be compatible with? I feel bad for all the guys who just enjoy playing games and got there computers trashed.
Nathtali	Posted - 2007.12.07 00:50:00 - [204] You wouldn't be able to sue them even if your computer exploded. 1. No Proof 2. You signed an agreement so they aren't liable.
Kagura Nikon Minmatar Infinity Enterprises Interstellar Alcohol Conglomerate	Posted - 2007.12.07 00:57:00 - [205] Originally by: MITSUK0 Haha CCP are gonna get burned for this one no doubt. They might not have to pay a penny but every programmer ever born is laughing at them. Noob error. Totally avoidable. Totally should have been caught during in bug testing. Seriously who the **** releases code without checking all platforms your software is supposed to be compatible with? I feel bad for all the guys who just enjoy playing games and got there computers trashed. every programmer that say that it never ever made a dumb mistake like this.. IS LYING! Every programmer with a few years on job knows 90% of bugs are due to mistakes as stupids or more than this one. The only thing DIFFERENT is that it had the BAD luck that in combination with NON UPDATED WINDOWS (somethign you cannot expect a company to test ) woudl generate a system error. If brute force doesn't solve your problem... you are not using enough
Jurgen Cartis Caldari Interstellar Corporation of Exploration	Posted - 2007.12.07 00:58:00 - [206] All I have to say is, command line ftw (and someone reminding me that there's a copy of boot.ini in c:\windows\pss). Barring that I was going to hunt down a Knoppix CD and boot from that. I'd be a lot more ticked about this if I hadn't been reminded of just how bad computer hell can be about 12 hours before. One of the other guys in my suite had his laptop stop working. Either his hard drive or his motherboard is dead, so a simple copy & paste job (after floundering around for 2 hours because of the HAL.DLL error message). was a welcome relief. -------------------- ICE Blueprint Sales FIRST!! -Yipsilanti Pfft. Never such a thing as a "last chance". ;) -Rauth
Siresa Talesi	Posted - 2007.12.07 01:06:00 - [207] Originally by: Ciara Daag Originally by: Empyre Originally by: vextorious stuff no, we bash you because you're a greedy, less than understanding idiot that took their computer to geek squad. there are more than a few how-tos on here to simply fix the problem. you managed to round up enough brain cells to post a new thread, you'd think you could use those to find said answers... but no, let's just trash and bash the company that works hard to bring us the enjoyment of eve WITH FREE FEKKIN EXPANSIONS. by chance.. are you related to that stupid woman who sued mcdonalds because she was a clutz who dropped a cup of labelled hot coffee in her lap? Ok,now its time to just go off. Are you stupid? How can you expect people to look up the solution on the internet when their computers don't work. Oh,and just to put to rest the situation of the McDonalds coffee. It was NOT labeled. Its labeled now because they were sued. I agree,the lawsuit sounds stupid on its face. Then you actually read the details. There are actual transcripts of the meeting where mcd's execs had about the coffee. It was actually suggested that the coffee was kept too hot. It was kept so hot it was just below boiling. They did this so that it made the store smell like hot coffee in the morning and boosted sales. The transcripts show them discussing how someone was going to be badly burned by dumping a cup of scalding hot liquid in their lap. They decided not to fix it because it would reduce sales of coffee in the morning. They didn't even bother to put a warning on the cup. THAT is why they settled. THey realized there was a very real possibility that if it went to court,they might well lose because they were in fact negligent in realizing there was a potential problem and ignoring it so they could sell more product. That does not go over well with juries. Ill certainly give you the point though,its certainly a nice sounding thing to throw out when you want to try to give an example of a frivolous lawsuit. Certainly CCP legally does not owe us any money or compensation. If I recall,there is a clause protecting them in the EULA or at least there is most companies licenses. That does not mean that they shouldn't give us something. (Well not us,becuase I fixed it in 5 minutes and then did CCPs job posted a nice disk to fix the problem with). It certainly would go a long way if CCP would perhaps give a month or two of free service to anyone who downloaded the patch during that period who can show an invoice for having to get the computer fixed. It wouldnt make up for the 100 dollars a shop will charge,but its certainly a good gesture instead of "Suck it up,quit whining ,now give us your money" The bit you and everyone else tend to forget about the McD coffee suit is that no one spilled the coffee, the bottom of the cup melted out. McD knew that their coffee was too hot for the cups they used, and knew there would eventually be a lawsuit, but decided such a suit would be cheaper than what they saved by using substandard cups (yes, this is documented). The result of the coffee melting through the cup was second degree burns to the genital area, actual physical damage and pain, not caused by someone being a "clutz" and spilling on themselves, but through McD's own quest for profit over customer safety. The high amount of damages paid as determined by the jury was more of a retribution for McD's poor business practice of knowingly and intentionally endangering customers, rather than an appropriately valued compensation to the plaintiff. Such is the case with most of the seemingly ridiculous lawsuits, crucial details like this are frequently left out of the media reports, details which when understood, make the cases much more sensible. Sorry, a bit off topic, just had to correct the frequent misconception.
Tortilla Smasher Viziam	Posted - 2007.12.07 01:08:00 - [208] sorry but if u cant follow directions and figure out how to reboot, and need geeksquad...you dont deserve any compensation. Nor should you be playing games on the internet.
Empyre Domestic Reform	Posted - 2007.12.07 01:08:00 - [209] Originally by: N3rvous Edited by: N3rvous on 07/12/2007 00:23:09 I love fanboi's. Even though they have been screwed over. They happily bend over and ask for more! "Oh! look at me. I don't care that I just had to spend my valuable time fixing someone else's screw up." Heh, for once. Instead of spewing at having Vista on my laptop. I' am actually happy my laptop came with it installed. Anyways, - N3rvous or maybe us 'fanbois' understand life has complications and finding your way out of them is the best way to avoid them next time. but go ahead, keep kicking your legs and screaming.. it will get you everywhere, i promise. people who scream compensations, sue and the like at the first sign of discomfort are plagues to this world. they create problems, amplify them (causing even more complications) and just generally annoy everyone with an ounce of common sense in their cranium. i'd gladly choose being labelled a fanboi over an idiot. even if i was actually a fanboi, at least there's a cure for that. being an idiot is a deteriorating condition in which the 'victim' loses all sight of rationality in the process. moral of the story? dennis leary said it best, 'life sucks, wear a fekkin helmet' The official goon buzz-kill.
SnakeByte86	Posted - 2007.12.07 01:23:00 - [210] Im pretty sure, that when i see the EULA, is after i installed eve. And since after installing it caused the problem. Eve is liable in the yes of the court. At least in some countries.



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