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Mithrantir Ob'lontra
Gallente Ixion Defence Systems The Cyrene Initiative
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Posted - 2007.12.18 10:14:00 -
[1]
As the title says there is an issue with people within Greece, facing too many disconnects. The issue has started after Trinity upgrade, and i am not sure it's a problem that lies within the network. The traceroute to the server shows a very healthy RTTD. Which means as far as i can tell that this is not a problem of the network.
Some people have found out that this disconnects or desyncs happen when one is sitting idle for a short amount of time. That is when the ship is not moving. Playing with the market or anything else doesn't really help the situation.
I haven't been able to pinpoint the exact cause of the problem yet. Yesterday i got desynced and disconnected multiple times while i was trying to travel from one region to another. I tried also yesterday to initiate the log server to see what error messages i get, but alas i didn't get any message at all that would indicate a problem from the client. After some time though things run smoothly (i logged off after i manage to finish my trip to the destination).
I would greatly appreciate if a Dev could look into it and maybe even contact me. Funny thing is that i am a network engineer for an ISP in Greece and the customer support received lately many phone calls from customers regarding this problem. Thanks in advance.
------- Nobody can be exactly like me. Even I have trouble doing it. |

Tzar'rim
Minmatar Reckless Corsairs
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Posted - 2007.12.18 10:16:00 -
[2]
Last night I had 2 nasty diconnects, one when I tried to ransom a Fleet Issue Stabber in my Rifter :( Apart from that I've had the odd disconnect while sitting in station or hanging in space, idling.
------ Act quickly, think slowly. |

ElCoCo
KIA Corp KIA Alliance
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Posted - 2007.12.18 10:23:00 -
[3]
Which ISP do you have? I have forthnet and experience no disconnection problems at all. Desyncs are not directly related to your ISP, although a slow connection can certainly increase the problem. |

Kazuma Saruwatari
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Posted - 2007.12.18 10:23:00 -
[4]
I'm really far away in south-east asia and I get d/c's just by trying to log in. Not fun.
As far as I can tell, upcoming patch should fix it.
-
Odd Pod Out, a blog of EVE Online |

Mithrantir Ob'lontra
Gallente Ixion Defence Systems The Cyrene Initiative
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Posted - 2007.12.18 10:29:00 -
[5]
Ok some more info (that might be circumstantial). OTENET users are being routed via the Limeline network either via the France route or the Amsterdam route ( i guess it depends on the subnet they belong to, and the BGP routing of Limeline).
Other ISPs are using other 3rd tier providers as i see (bbr1 and gar, sorry can't find their market names).
As i see in Limeline network the users that go via the Amsterdam route do face a bigger RTTD (biggest was 188 msec). But still not a huge deal imho.
------- Nobody can be exactly like me. Even I have trouble doing it. |

Mithrantir Ob'lontra
Gallente Ixion Defence Systems The Cyrene Initiative
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Posted - 2007.12.18 10:32:00 -
[6]
Originally by: ElCoCo Which ISP do you have? I have forthnet and experience no disconnection problems at all. Desyncs are not directly related to your ISP, although a slow connection can certainly increase the problem.
This problem is not persistent. I personally didn't face any problem up to 3 days ago. It's not an ISP problem and that i can tell it for sure (i am pretty sure since i am working as a network engineer for the ISP i am using). It may be an upstream provider problem (which is something that i am suspecting).
------- Nobody can be exactly like me. Even I have trouble doing it. |

Laboratus
Gallente BGG Atrum Tempestas Foedus
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Posted - 2007.12.18 10:32:00 -
[7]
My connection used to drop all the time. I started to use ping plotter to try to find out where the problem was. I didn't find out where the problem was, since when I use it my connection rarely ever fails... Try it. ___ P.S. Post with your main. Mind control and tin hats |

Mithrantir Ob'lontra
Gallente Ixion Defence Systems The Cyrene Initiative
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Posted - 2007.12.18 10:37:00 -
[8]
Originally by: Laboratus My connection used to drop all the time. I started to use ping plotter to try to find out where the problem was. I didn't find out where the problem was, since when I use it my connection rarely ever fails... Try it.
My intention for making this thread is not to find a sloppy solution. I am confident that the patch might fix this, but i am also suspecting that there is a problem from the upstream provider. At this point OTEglobe (OTENET upstream provider) is looking good. But i am not certain for Limeline and i can't contact them for this. However CCP can contact them for this issue.
------- Nobody can be exactly like me. Even I have trouble doing it. |

ElCoCo
KIA Corp KIA Alliance
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Posted - 2007.12.18 10:45:00 -
[9]
Desyncs are hard to trace as you might be completely alone in a system and experience them since you might be on an overworked node or experience momentary network related lag. That and the fact that the client's code doesn't or stops refreshing your and other ppl's positions to check if you're "in the right place"... There's been lots of tests on sisi about this and we hope sharkbait will come up with a solution... which ofcourse would be to occasionaly reaffirm your client's position to what is at the server. |

Atreides Horza
No Fear Buccaneers
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Posted - 2007.12.18 11:20:00 -
[10]
Maybe it's time to get a 'Greek' category in the petioning system? After all, there IS a 'german. 
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Fer DeLance
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Posted - 2007.12.18 13:43:00 -
[11]
I am glad someone brought up this matter... I use Forthnet, i get disconnected often, in random times. Other ppl in the same corp, get disconneted also. It's not an ISP problem. Also, at the same time, no other programme using Internet connection seems to be having any problem connecting.... Ventrillo keep working ok, everything else also... It's just EVE that gets disconnected. I can't understand what triggers the disconnection, but beeing idle defenately causes more disconnections....
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Admiral Pelleon
Caldari White Shadow Imperium Burning Horizons
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Posted - 2007.12.18 13:46:00 -
[12]
Originally by: Fer DeLance I am glad someone brought up this matter... I use Forthnet, i get disconnected often, in random times. Other ppl in the same corp, get disconneted also. It's not an ISP problem. Also, at the same time, no other programme using Internet connection seems to be having any problem connecting.... Ventrillo keep working ok, everything else also... It's just EVE that gets disconnected. I can't understand what triggers the disconnection, but beeing idle defenately causes more disconnections....
My exact issue, don't know what it is but I've had this for a few months actually. ________
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Bruce Deorum
Minmatar Mythos Corp RAZOR Alliance
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Posted - 2007.12.18 14:38:00 -
[13]
Id like to add, that this problem (speaking for my case of course) is not related to the trinity upgrade.
I had serious DCs (every 30 minutes) and lagging, before the trinity upgrade.
I changed my provider (used to had OTEnet also), and now everything seems fine...
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Mithrantir Ob'lontra
Gallente Ixion Defence Systems The Cyrene Initiative
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Posted - 2007.12.18 14:43:00 -
[14]
Originally by: Bruce Deorum Id like to add, that this problem (speaking for my case of course) is not related to the trinity upgrade.
I had serious DCs (every 30 minutes) and lagging, before the trinity upgrade.
I changed my provider (used to had OTEnet also), and now everything seems fine...
May i ask your provider? I want to see their routing to CCP servers in London.
------- Nobody can be exactly like me. Even I have trouble doing it. |

Dahin
Maza Nostra oooh Shiny
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Posted - 2007.12.18 14:55:00 -
[15]
Edited by: Dahin on 18/12/2007 14:57:34 Edited by: Dahin on 18/12/2007 14:56:03 Edited by: Dahin on 18/12/2007 14:55:35 OH SWEET JESUS YES!
I've been having the same thing, but not since trinity, it started abrubtly one night about a week before trinity patch.
You know what, the funny thing is that I play two accounts and only one keeps dropping constantly. Then after a few disconnects they switch places. And the desyncs are really, really bad. One character starts shooting the rats and the other one watches how the tank is going and when the rat dies (so I can attempt to shoot the other rat even if launchers still show as inactive). Lagged out account sees everything normally, but with a "slight" delay (as in 3-5 minutes later XD) The disconnects can happen from once every 10 minutes up to once every before-I-even-enter-character-selection.
I'm on OTENET, chania. Same problems, albeit to a lesser extent from martinigr, also otenet.
EDIT: and why exactly aren't you all in maza? Get in here piggies :P Join "maza" chat so we can whine/flame in greek properly.
Why fly covops? http://www.youtube.com/watch?v=u0WOIwlXE9g |

De Vito
Mythos Corp RAZOR Alliance
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Posted - 2007.12.18 15:01:00 -
[16]
Same problem, a lot of disconnects! OTEnet
Please use only english or latin in your signature quotes - Jacques([email protected]) |

Crazy Janks
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Posted - 2007.12.18 15:05:00 -
[17]
Would you say I have a plethora of pinatas?
A what?
A plethora.
Oh, yes, you have a plethora.
Jefe, what is a "plethora"?
Why?
You told me I have a plethora...
and I just would like to know if you know what a plethora is. I would not like to think that a person would tell someone... he has a plethora... and find out that that person has no idea... what it means to have a plethora.
Forgive me, El Guapo.
I know that I, Jefe, do not have your superior intellect and education.
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De Vito
Mythos Corp RAZOR Alliance
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Posted - 2007.12.18 15:07:00 -
[18]
shut up, do not spamming that topic
Please use only english or latin in your signature quotes - Jacques([email protected]) |

CT BadIronTree
Gallente Colossus Technologies
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Posted - 2007.12.18 15:09:00 -
[19]
Originally by: De Vito Same problem, a lot of disconnects! OTEnet
same here with otenet
greece have 60% of its users with OTENET
i get disconnected every 10 minites ============================================ Colossus Technologies The first and oldest corp in eve! BadIronTree Head of Production
CSM Chat Log September 25, 2003: Fuhry> Some things we simply cannot test, and therefore we just put it on Tranq. cross our fingers and then get into panic mode. --------------------------------------- playing (or beta testing)since Sat, 2 Nov 2002 16:06 (beta 5) ---------------------------------------
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hUssmann
Caldari Veto. Veto Corp
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Posted - 2007.12.18 15:09:00 -
[20]
Originally by: De Vito shut up, do not spamming that topic
lol.
Ginger Magician > You are merely an effective ganker of haulers who runs at the first sign of combat. |
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Crazy Janks
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Posted - 2007.12.18 15:10:00 -
[21]
Originally by: De Vito shut up, do not spamming that topic
Janks assures you he did not talk during the entire time that post was typed, thus, was shutted upped.
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christoforos
Mythos Corp RAZOR Alliance
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Posted - 2007.12.18 15:16:00 -
[22]
Mythos forum have a 10-page about it. I have sent a petition with pinglotter logs that include a disconnections. Others have sent mails to Otenet support. Let's hope they find something. The weird thing is that 2 weeks ago we were reaching TQ through a completely different route (through Level.net) than now (llnw.net). But the problem remains the same.
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Gibri
Gallente Gurista Refining Services
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Posted - 2007.12.18 15:17:00 -
[23]
I'm not from Greece im from Iceland and i have noticed that a few of my fellow country mates have a problem as do I. The problem is as follows, if you are downloading torrents you simple cannot play eve, the torrent is not even maxing the connection and it really is not good, cause i do like pirating videos while playing eve I dont know why, i can play other fps shooters online with no lag, just not poor old eve.
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Mithrantir Ob'lontra
Gallente Ixion Defence Systems The Cyrene Initiative
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Posted - 2007.12.18 15:22:00 -
[24]
Originally by: Crazy Janks
I know that I, Jefe, do not have your superior intellect and education.
No you don't plethora
Now if you please let the thread be useful.
Thanks
------- Nobody can be exactly like me. Even I have trouble doing it. |

Mithrantir Ob'lontra
Gallente Ixion Defence Systems The Cyrene Initiative
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Posted - 2007.12.18 15:26:00 -
[25]
Originally by: christoforos Mythos forum have a 10-page about it. I have sent a petition with pinglotter logs that include a disconnections. Others have sent mails to Otenet support. Let's hope they find something. The weird thing is that 2 weeks ago we were reaching TQ through a completely different route (through Level.net) than now (llnw.net). But the problem remains the same.
I haven't been watching the route to CCP server before the disconnections start happening, but this is interesting.
As i said that is not an ISP problem but an upstream provider issue most probably.
------- Nobody can be exactly like me. Even I have trouble doing it. |

Empyre
Domestic Reform
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Posted - 2007.12.18 15:26:00 -
[26]
and i was planning on visiting greece. ok ccp, the trip is on hold until you figure this out. what kind of vacation can you not play eve on?!?
The official goon buzz-kill. |

Sleepkevert
Rionnag Alba
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Posted - 2007.12.18 15:27:00 -
[27]
Originally by: CT BadIronTree
Originally by: De Vito Same problem, a lot of disconnects! OTEnet
same here with otenet
greece have 60% of its users with OTENET
i get disconnected every 10 minites
Ever considered your ISP might be causing the problem since EVE is working fine for the other players? _______
Sign my sig! |

Mithrantir Ob'lontra
Gallente Ixion Defence Systems The Cyrene Initiative
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Posted - 2007.12.18 15:33:00 -
[28]
Originally by: Sleepkevert Ever considered your ISP might be causing the problem since EVE is working fine for the other players?
It's not an ISP problem. I know that de facto (read the thread). It's not a problem residing to Greece network.
------- Nobody can be exactly like me. Even I have trouble doing it. |

Bruce Deorum
Minmatar Mythos Corp RAZOR Alliance
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Posted - 2007.12.18 16:05:00 -
[29]
Originally by: Mithrantir Ob'lontra
Originally by: Bruce Deorum Id like to add, that this problem (speaking for my case of course) is not related to the trinity upgrade.
I had serious DCs (every 30 minutes) and lagging, before the trinity upgrade.
I changed my provider (used to had OTEnet also), and now everything seems fine...
May i ask your provider? I want to see their routing to CCP servers in London.
I used to have OTEnet with all the above-mentioned problems. Its been 2 weeks now, that i switched to ON telecoms and Eve-online runs fine.
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christoforos
Mythos Corp RAZOR Alliance
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Posted - 2007.12.18 17:10:00 -
[30]
Originally by: Sleepkevert Ever considered your ISP might be causing the problem since EVE is working fine for the other players?
That's what we are saying. It's a combination of the ISP with EVE. With different ISP or proxy/vpn EVE works fine. In the same ISP, nothing else has problems (including a lot of other online games). And it's not p2p or anything like that. It's not like something like this has not happened before. I have found many past cases where players from specific ISPs had connections problem and CCP helped to pinpoint the problem.
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