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kieron
   |
Posted - 2004.12.09 21:10:00 -
[1]
There have been a few announcements made recently about the "rollback" of ships that were lost after the Exodus deployment. One of the announcements made during the EVE Gate chat was that insurance would not be taken from the accounts of players that had a ship reimbursed. I will paste Oveur's comments on this from the chat:
 Originally by: Oveur
<malachlite> (Lots of people) Question; Will CPP track down every reimbursed ship for the period 23-28 nov and strip the insurance cash of those reimbursed ships or will they reward all who died with double value?
<Oveur> No. We did this by going over all the numbers and were quite aware of the extremes it would create with such an blanket operation
<Oveur> However, we decided to do this for a number of reasons, one was that EXODUS had quite a number of issues in the first launch days
<Oveur> we wanted to minimize the effect of that on the cutomers, so we wanted to reinstate their ships
<Oveur> second, that we have thousands of petitions that were all about ship reimbursement
<Oveur> now note, this is up to the 28th, getting close to 2 weeks since for the oldest cases
<Oveur> so we had to mass address those cases
<Oveur> reversing the insurance of ships that were lost such a long time ago would cause far more grief than it does without reversing
Oveur> and frankly, our customers shouldn't bear the grief of our inability to handle such a massive petition load
<Oveur> and doing such a blanket operation, differentiating between players that have large ships or small ships, 1 or 10 ships lost was not something we were going to do, everybody were treated the same
<Oveur> in addition to that, it's close to christmas, and we wanted to be nice to the customers that had a bad experience the first days of exodus
<Oveur> and any "omg, you ruined the ship builders market" and "omg, now this guy has ships and cash". no, the ship market will be quite fine, at the rate that ships die in EVE, this is a drop in the ocean
<Oveur> and the people that have ships and their cash? well, they were able to aquire it in the first place, they forked out for the insurance level and went on playing
<Oveur> so to sum it up, we went well over all the information, the pros and cons and this was the best solution compared to many others.
While this may not be a popular decision, it was determined to be the most effective choice in reimbursing players, reducing the queue and moving on to other important things, like resolving issues in EVE.
Post your comments in this thread. Please do not post new threads on this topic, or reopen a post if a topic has been locked by the moderation team. The "three strikes/24 hour ban" rule will be enforced on this topic.
kieron
Community Manager,
EVE Online
|
kieron
|
Posted - 2004.12.09 21:10:00 -
[2]
There have been a few announcements made recently about the "rollback" of ships that were lost after the Exodus deployment. One of the announcements made during the EVE Gate chat was that insurance would not be taken from the accounts of players that had a ship reimbursed. I will paste Oveur's comments on this from the chat:
Originally by: Oveur
<malachlite> (Lots of people) Question; Will CPP track down every reimbursed ship for the period 23-28 nov and strip the insurance cash of those reimbursed ships or will they reward all who died with double value?
<Oveur> No. We did this by going over all the numbers and were quite aware of the extremes it would create with such an blanket operation
<Oveur> However, we decided to do this for a number of reasons, one was that EXODUS had quite a number of issues in the first launch days
<Oveur> we wanted to minimize the effect of that on the cutomers, so we wanted to reinstate their ships
<Oveur> second, that we have thousands of petitions that were all about ship reimbursement
<Oveur> now note, this is up to the 28th, getting close to 2 weeks since for the oldest cases
<Oveur> so we had to mass address those cases
<Oveur> reversing the insurance of ships that were lost such a long time ago would cause far more grief than it does without reversing
Oveur> and frankly, our customers shouldn't bear the grief of our inability to handle such a massive petition load
<Oveur> and doing such a blanket operation, differentiating between players that have large ships or small ships, 1 or 10 ships lost was not something we were going to do, everybody were treated the same
<Oveur> in addition to that, it's close to christmas, and we wanted to be nice to the customers that had a bad experience the first days of exodus
<Oveur> and any "omg, you ruined the ship builders market" and "omg, now this guy has ships and cash". no, the ship market will be quite fine, at the rate that ships die in EVE, this is a drop in the ocean
<Oveur> and the people that have ships and their cash? well, they were able to aquire it in the first place, they forked out for the insurance level and went on playing
<Oveur> so to sum it up, we went well over all the information, the pros and cons and this was the best solution compared to many others.
While this may not be a popular decision, it was determined to be the most effective choice in reimbursing players, reducing the queue and moving on to other important things, like resolving issues in EVE.
Post your comments in this thread. Please do not post new threads on this topic, or reopen a post if a topic has been locked by the moderation team. The "three strikes/24 hour ban" rule will be enforced on this topic.
kieron
Community Manager,
EVE Online
|
SirMolle
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Posted - 2004.12.09 21:13:00 -
[3]
Dear CCP, you have just given our enemies about 7 billions isk. Thank you very much.
To say that this is a cluster**** is the least. And you have now set a ridicilous precedence.
Screw this, take care of your own mess.
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SirMolle
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Posted - 2004.12.09 21:13:00 -
[4]
Dear CCP, you have just given our enemies about 7 billions isk. Thank you very much.
To say that this is a cluster**** is the least. And you have now set a ridicilous precedence.
Screw this, take care of your own mess.
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Rthor
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Posted - 2004.12.09 21:16:00 -
[5]
adapt
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Rthor
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Posted - 2004.12.09 21:16:00 -
[6]
adapt
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ponieus
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Posted - 2004.12.09 21:18:00 -
[7]
agrees with SirMolle
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ponieus
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Posted - 2004.12.09 21:18:00 -
[8]
agrees with SirMolle
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KoeShadowhawk
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Posted - 2004.12.09 21:19:00 -
[9]
Besides being ****ed off. I just simply dont understand.
The people that lost have now won , and the people that won can just circejerk themself, cause their enemy got his stuff back.
Both me and my enemy made the decision 2 engage into combat after the patch, and that should be the end of it. This has no logic.
If you wanted 2 make up for stuff after rough days, give the whole of eve something. Both parties had lag/problems etc, and now only the side that lost is getting something.
This . Just . Sucks .
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KoeShadowhawk
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Posted - 2004.12.09 21:19:00 -
[10]
Besides being ****ed off. I just simply dont understand.
The people that lost have now won , and the people that won can just circejerk themself, cause their enemy got his stuff back.
Both me and my enemy made the decision 2 engage into combat after the patch, and that should be the end of it. This has no logic.
If you wanted 2 make up for stuff after rough days, give the whole of eve something. Both parties had lag/problems etc, and now only the side that lost is getting something.
This . Just . Sucks .
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Sun Wu
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Posted - 2004.12.09 21:19:00 -
[11]
Originally by: Rthor
adapt
Actually we don't even need to adapt since our enemies only gained a bunch of resources, not skills. They still suck at EVE, they just got another week or two extention on their execution for the BoB torture chamber. Or atleast that's the positive way of looking at it. I know many mates look at it differently though, seeing how they essentially wasted alot of valuable ammo and even more valuable time to destroy those ships, only to give the enemy alot of resources through those actions.
________________________________
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Sun Wu
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Posted - 2004.12.09 21:19:00 -
[12]
Originally by: Rthor
adapt
Actually we don't even need to adapt since our enemies only gained a bunch of resources, not skills. They still suck at EVE, they just got another week or two extention on their execution for the BoB torture chamber. Or atleast that's the positive way of looking at it. I know many mates look at it differently though, seeing how they essentially wasted alot of valuable ammo and even more valuable time to destroy those ships, only to give the enemy alot of resources through those actions.
________________________________
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Fi T'Zeh
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Posted - 2004.12.09 21:20:00 -
[13]
If i go away and work out how much Crokite i could have mined in that period of time, instead of engaging in PvP and destroying ships that were given back, can i have the value in isk plz ?
....
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Fi T'Zeh
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Posted - 2004.12.09 21:20:00 -
[14]
If i go away and work out how much Crokite i could have mined in that period of time, instead of engaging in PvP and destroying ships that were given back, can i have the value in isk plz ?
....
|
Joshua Calvert
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Posted - 2004.12.09 21:20:00 -
[15]
Next time there's a big patch followed by server server issues, I hope you don't complain about large petition queues when 30,000 players all "carelessly" lose all of their insured battleships. We all know everyone will be expecting the ships/items back plus no recovery of insurance.
You've set a stupid precedent whereby all future replacement decisions will be gauged against this one.
CCP, meet can of worms.
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
Joshua Calvert
|
Posted - 2004.12.09 21:20:00 -
[16]
Next time there's a big patch followed by server server issues, I hope you don't complain about large petition queues when 30,000 players all "carelessly" lose all of their insured battleships. We all know everyone will be expecting the ships/items back plus no recovery of insurance.
You've set a stupid precedent whereby all future replacement decisions will be gauged against this one.
CCP, meet can of worms.
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
Neon Genesis
|
Posted - 2004.12.09 21:20:00 -
[17]
99% of the people reimbursed will hav lost their ships fair and square and are being given hundreds of million isk. This is ridiculous.
And this thread will go on for 20 pgs and be nuthin but a STFU thread, so we can all group our concerns here and u can ignore them easily.
The players obviously are very unhappy about this. I always thought very highly of the community management skills of ccp but this is just so stupid.
__
There, i just contributed nothing to your thread
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Neon Genesis
|
Posted - 2004.12.09 21:20:00 -
[18]
99% of the people reimbursed will hav lost their ships fair and square and are being given hundreds of million isk. This is ridiculous.
And this thread will go on for 20 pgs and be nuthin but a STFU thread, so we can all group our concerns here and u can ignore them easily.
The players obviously are very unhappy about this. I always thought very highly of the community management skills of ccp but this is just so stupid.
__
There, i just contributed nothing to your thread
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xplosiv
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Posted - 2004.12.09 21:20:00 -
[19]
Edited by: xplosiv on 09/12/2004 21:02:46
I find it slightly unfair that people who were unresponsible and got there bs blown up, then petitioned got there ship back, and now have had it FULLY REPLACED AGAIN.
And some who deliberatly got theres blown up for the insure to pay for other new stuff are also getting their ships back.
As some 1 who kept their BS docked and SAFE and only lost a destroyer over the entire time ARE GETTING NOTHING.
Some people have made 300mill out of it for nothing.
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xplosiv
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Posted - 2004.12.09 21:20:00 -
[20]
Edited by: xplosiv on 09/12/2004 21:02:46
I find it slightly unfair that people who were unresponsible and got there bs blown up, then petitioned got there ship back, and now have had it FULLY REPLACED AGAIN.
And some who deliberatly got theres blown up for the insure to pay for other new stuff are also getting their ships back.
As some 1 who kept their BS docked and SAFE and only lost a destroyer over the entire time ARE GETTING NOTHING.
Some people have made 300mill out of it for nothing.
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Rod Blaine
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Posted - 2004.12.09 21:21:00 -
[21]
Ok,
I have reacted in some of the other threeads already (in all of them, several times to be exact  ).
I think this is a mistake ccp will regret.
Since you decide to return every ship in an indiscriminate manner I persoanlly think you herewith ****** up the dedication of large groups of players to longterm playing goals.
You want alliances to work out the face of 0.0 space in this game ? Then don't go and reimburse billions os isk to the losers in that struggle randomly because your client service sucks the big willy ok ?
We spend every minute of our playtime to keep up the pressure on certain groups of players to achieve our ingame goals. You just decided to say "screw that, let's turn the whole **** back and waste the time of the people that actually listened to our warnings about postpatch server issues". Ffs, half the ships returned were lost to reasons that had nothing to do with server instability !
You better bet you're gonna get some petitions from me now Kieron ! This is waaay over the top.
Would it be fair to ask for my ammo spent on killing those ships ? Would it be fair to ask the gm's to move the stuff I left in stations across the galaxy in those days to be returned to my main hangar in my hq ? Wait ! Maybe we should ask for a few billion isk as well since we could have spent all that time mining ark instead of trying to achive stuff ccp decides to just arbitrarily turn back after ?
/end rant/
Well Kieron, I must say I totally agree with CCP's decision on this. Why don't you just simply return every single ship petitioned from here on, cause you will sure be getting petitioned for every single one from now on !
_______________________________________________
Yes yes, blogging is passÚ I know.
Rod's Ramblingz on Eve-Online
Solutions to your issues. |
Rod Blaine
|
Posted - 2004.12.09 21:21:00 -
[22]
Ok,
I have reacted in some of the other threeads already (in all of them, several times to be exact ).
I think this is a mistake ccp will regret.
Since you decide to return every ship in an indiscriminate manner I persoanlly think you herewith ****** up the dedication of large groups of players to longterm playing goals.
You want alliances to work out the face of 0.0 space in this game ? Then don't go and reimburse billions os isk to the losers in that struggle randomly because your client service sucks the big willy ok ?
We spend every minute of our playtime to keep up the pressure on certain groups of players to achieve our ingame goals. You just decided to say "screw that, let's turn the whole **** back and waste the time of the people that actually listened to our warnings about postpatch server issues". Ffs, half the ships returned were lost to reasons that had nothing to do with server instability !
You better bet you're gonna get some petitions from me now Kieron ! This is waaay over the top.
Would it be fair to ask for my ammo spent on killing those ships ? Would it be fair to ask the gm's to move the stuff I left in stations across the galaxy in those days to be returned to my main hangar in my hq ? Wait ! Maybe we should ask for a few billion isk as well since we could have spent all that time mining ark instead of trying to achive stuff ccp decides to just arbitrarily turn back after ?
/end rant/
Well Kieron, I must say I totally agree with CCP's decision on this. Why don't you just simply return every single ship petitioned from here on, cause you will sure be getting petitioned for every single one from now on !
_______________________________________________
Yes yes, blogging is passÚ I know.
Rod's Ramblingz on Eve-Online
Solutions to your issues. |
Rthor
|
Posted - 2004.12.09 21:22:00 -
[23]
i think that you are better so it does not matter as you will even it out soon enough especially if you are ****ed off. if other uninvolved parties take advantage though then you have every right to be annoyed, CCP should watch out for that.
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Rthor
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Posted - 2004.12.09 21:22:00 -
[24]
i think that you are better so it does not matter as you will even it out soon enough especially if you are ****ed off. if other uninvolved parties take advantage though then you have every right to be annoyed, CCP should watch out for that.
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Anderi Bourdieu
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Posted - 2004.12.09 21:23:00 -
[25]
At first I wasn't going to comment about this whole mess. But your 'official' announcement made me think of the rollback right after launch, and the mistakes that were made and exploits that went ignored in the early days of EVE. Which, I believe allowed some corps to gain an early advantage. But that was a long time ago, and water under the bridge. Until now. I understand you had tons of petitions, but that was something you just had to get thru. Even if that means a delay with other issues, your responsibility was to address each and every petition. Not this short cut. Look, he point is:
The pilots that went off into the new expansion SHOULD HAVE KNOWN BETTER. Come on, you even posted warnings. This was a major patch, things WILL go wrong. Who, I ask you WHO doesn't know this?
-----------------------------------------------
11/17/04
Are Formal Contracts in yet?
Divisional Wallets?
Taxes?
BP lockdown? |
Anderi Bourdieu
|
Posted - 2004.12.09 21:23:00 -
[26]
At first I wasn't going to comment about this whole mess. But your 'official' announcement made me think of the rollback right after launch, and the mistakes that were made and exploits that went ignored in the early days of EVE. Which, I believe allowed some corps to gain an early advantage. But that was a long time ago, and water under the bridge. Until now. I understand you had tons of petitions, but that was something you just had to get thru. Even if that means a delay with other issues, your responsibility was to address each and every petition. Not this short cut. Look, he point is:
The pilots that went off into the new expansion SHOULD HAVE KNOWN BETTER. Come on, you even posted warnings. This was a major patch, things WILL go wrong. Who, I ask you WHO doesn't know this?
-----------------------------------------------
11/17/04
Are Formal Contracts in yet?
Divisional Wallets?
Taxes?
BP lockdown? |
Galavet
|
Posted - 2004.12.09 21:23:00 -
[27]
One week of gametime on all accounts would be nice, but the carebears who cried would get that too.
Can you confirm that the insurance isk will be removed from the pilots who got a new ship? Even if it is, what was done was not right.
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Galavet
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Posted - 2004.12.09 21:23:00 -
[28]
One week of gametime on all accounts would be nice, but the carebears who cried would get that too.
Can you confirm that the insurance isk will be removed from the pilots who got a new ship? Even if it is, what was done was not right.
|
Karol Kei
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Posted - 2004.12.09 21:24:00 -
[29]
This is just bad bad thing. Please reconsider.
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Karol Kei
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Posted - 2004.12.09 21:24:00 -
[30]
This is just bad bad thing. Please reconsider.
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