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Account management, power of 2 and payment issues

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Author	Thread Statistics \| Show CCP posts - 30 post(s)
Soldja	Posted - 2006.03.14 22:08:00 - [121] OK it's almost been a week now since my account expired, also almost a week since my training stopped Is there some way to get that week traning time back?
Ryoko Yoshida	Posted - 2006.03.14 22:53:00 - [122] I'm in the same boat mate, but it is not CCPs fault and so SP reimbursement will not happen (well... I would not expect it)... Please do spam paybycash and paypal tho... they have not replied to any of my emails of concern about the issue and I feel a petition to them is in order for poor customer service. Just remember... it is PBC and PP not CCP who are to blame.
Ter'illa	Posted - 2006.03.14 23:32:00 - [123] I'm sorry ryoko but it is CCP's fault, we wouldnt have to rely on 2 external companies if CCP would just accept alternative bankers cards. It really is a joke that they can only accept 3 types of card. I regularly buy off small web based retailers and they can accept payments from many different card types. So a company like CCP with thousands of customers should be able to do the same. And TBH the GM's seem to reply to many threads which have no bearing to REAL problems, but avoid the threads like this which are effecting the player base's ability to play the game.
Soldja	Posted - 2006.03.15 02:30:00 - [124] /\ agreed, it's as much CCP's fault as it is PBC's and PP's They could have reactivated the accounts that pay via paypal till it's fixed, they didn't They could give us extra SP, they won't They could make some efford to let people know there's a problem, they don't The only thing CCP does is try to keep this quite
Jan Riksma	Posted - 2006.03.15 10:12:00 - [125] Well last week ISD wrote that the PBC/PP issue would be solved. Its now next week and is the issue solved yet, i want to know because my main account runs out in 2 weeks.
Soldja	Posted - 2006.03.15 11:12:00 - [126] Actually they said it would be fixed last week, and it wasn't fixed last week, and of course it ain't fixed this week
Ryoko Yoshida	Posted - 2006.03.15 13:13:00 - [127] I do agree that CCP is not helping in any way whatsoever, but they are not going to FACT. Which means that my prior suggestion to either organise a petition or email both PBC and PP until such a timed as we actually get Customer Service (as I haved only been ignored despite keeping a professional attitude in my messages to them). It is just unacceptable that this is not being addressed not only at the source, but that, as you have said, the alternatives are either unusable for some of us (credit cards) or more expensive (offering a customer a more expensive service is almost worse then offering none at all.. I only work in retail and i know that).
Laughlyn Vaughns	Posted - 2006.03.15 17:11:00 - [128] The problem with accepting the payments is at PP/PBC's end which has been stated so not entirely CCP's fault but i would ecpect that CCP as a business would have been onto Paypal/PayByCash a lot more as CCP are losing payments due to the problems at PP/PBC's end. I do feel tho that a payment option directly to CCP for pyapla shud be done as even a 1 man website can accept payments from them as well. All that could be done is the account is CCPEVEOnline and in additional info u type in the account name u want credited and hey presto, money in CCP's bank and we get to play. Also i'm sure that the cash/debit cards could be accepted with just a slight modification, i can use my Solo on most other retail sites and in 95% of shops in my Town/City (WHSmiths and Clintons i cant use) and so it cant be that much for the finance department to deceide what they accept. In all tho i think that if they havnt done so already CCP shud be putting a very big comlaint to PP/PBC abotu the income hey are losing for the last 3 weeks maybe more.
eRabbit	Posted - 2006.03.16 11:50:00 - [129] Originally by: Soldja /\ agreed, it's as much CCP's fault as it is PBC's and PP's They could have reactivated the accounts that pay via paypal till it's fixed, they didn't They could give us extra SP, they won't They could make some efford to let people know there's a problem, they don't The only thing CCP does is try to keep this quite I pay via paypal so I'm in the same situation as you here, but notice how I'm not making stupid suggestions.. Firstly, why would CCP activate accounts people haven't paid for? Granted, you can't pay for it even though you want to. CCP can't be expected to let people play when they haven't paid. Second, why on earth can you expect them to give you skill points? Because you can't play? Thirdly, yes, they haven't made it well known that they are having trouble with Paypal payments but saying that they are only trying to keep it quiet is a bit over the top. This is just a game, remember that. So you can't play a game for a couple of weeks, big deal, CCP is losing money so saying that they are doing nothing is obviously not true. ----------------- CCP Hammer > I'm a god of past their prime rappers
Laughlyn Vaughns	Posted - 2006.03.17 11:01:00 - [130] There hasnt been much of an offical response about the situation tho, we had a small bit from Wrangler which stated that it was to be sorted at "Some point this week" which was last week and it had been broken for a couple of weeks before that. There hasnt been any posting whether CCP are onto Paypal/PayByCash to get it sorted or proper date when it will be fixed so people are just left high and dry with no idea when they can log in again which is really bad for them people who's both main and alts are on PayByCash, admittedly it is a game but also a business with customers and as customers the people who use paybycash/paypal as an option should have some feedback. If u went into a shop and wanted to buy a game and the person behind the counter said "It'll be back in stock at somepoint" and u went back in a week later and still wasnt in and the person behind counter just walked off when u asked when it'll be in u'd be well narked off and probs not bother again. Thats similar to whats happening to these people who cant use the sevice they want to pay for it and i dont blame them for gettin a bit irritated, there are other payment options but obviously the reason they are using paybycash/paypal is cos thats the only option they have to use for some reason or other. All they ask for is an official statement from CCP on progress being made to get the service back up and running
Arthur Guinness	Posted - 2006.03.17 12:09:00 - [131] What i'd like to know is exactly what is the problem, CCP say its PBC/PP, other people are getting replies from PBC/PP that its CCP, all i know for sure is that i dont know anything, also i'd like to hear a good reason why switch/maestro cant be implemented as a payment option?
Caitlyn Starchild	Posted - 2006.03.17 12:37:00 - [132] Well i cant pay using paybycash so i'm having to buy eve timecodes which are more expensive but at least i can play. But i really cant see what the problem is with CCP implementing there own direct payment using Paypal rather than using a seperate company. Surely if the isk sellers can do it CCP could set it up as well. Hell i can accept paypal payments on my website and i dont even sell anything :P
Kazimir Da'kinon	Posted - 2006.03.17 15:32:00 - [133] I've got to say, that it is lame. No doubt. Anyway, luckily I got my credit card application approved a few days ago. Feel the love people. - Wakan Takan Nici Un - "May the Great Spirit walk with you." Vain flame burns fast, and its lick is light. Modest flame lasts long, and burns to the bone.

Wrangler	Posted - 2006.03.17 18:10:00 - [134] Ok, I have some good news and some bad news. I think it's best we start with the bad news, that way you'll have read the good news last and won't curse my name. So, bad news, I'll repeat that since this is a problem with paypal, there is nothing we can do to fix it, something has to be done at their end. Unfortunately, it doesn't look like anything can be done until after the weekend. You should still contact their customer support though, it might help. And here comes the good news, if you file a petition, Customer Support can give your account one or two days extra. I know it's not much, but at least you will be able to set a long skill, and maybe take care of some urgent business in game. To petition you can use "ask a question" in the support section of this website, please use the "Billing & Account" category. It is best to wait until tomorrow (saturday) to make sure all the GMs are aware of this. This will still be on a case by case basis, but our Customer Support Team will do their best to help everyone as much as they can. [Read the Rules!] - [Contact us]


Wrangler	Posted - 2006.03.17 20:57:00 - [135] I'm still alive...? [Read the Rules!] - [Contact us]

Laughlyn Vaughns	Posted - 2006.03.17 22:36:00 - [136] Bravo to Wrangler for that methinks least with the extra time we can set the next big skill until PP/PBC get their fingers out their asses and do summat.
SlimSlyk	Posted - 2006.03.19 10:56:00 - [137] :) I just submitted the petition. I would really like to say thank you to CCP for being so generous about this whole issue. I completely understand that it's not your fault. You went out of your way to keep all of us disgruntled PayPal customers happy. Booyah! Slim
Ryoko Yoshida	Posted - 2006.03.19 13:05:00 - [138] Thankyou very much for this information :)... Atleast i can work on HAC during the difficulties. Hope we have not given you too hard a time.
Drizit	Posted - 2006.03.19 14:34:00 - [139] Edited by: Drizit on 19/03/2006 14:37:31 Wrangler, Is there any news on CCP accepting other debit cards such as Solo and Switch? Many people who pay using PBC/PP are using it as a workaround to allow them to use these cards. If CCP would allow the cards to be used for payments directly, a good majority of those who are stuck until PBC/PP get their act together can continue without them. It's PBC/PP who will lose out that way since they charge for their service and they can't hold anyone to ransom to try to force CCP to accede to their demands. For every one person who posts their problems here, there must be five more who don't. Most of those are likely to be new accounts just starting up on Eve and it's not a good advert for CCP if they can't pay to continue after their trial account. -- Even at 27K my sig was blurred and naff. This is too restricting Cortes.
Dark Star	Posted - 2006.03.19 22:37:00 - [140] Visa Electron is accepted as Visa in alot of online shops depending on who you bank with in the UK. Some issuers allow Electron to be used as Visa some dont. Visa is only for Credit cards. Normal Visa Debit cards (those tied to your normal bank account) are Visa/Delta. These always work as Visa everywhere, the only difference is the fees for the card processing are lower (hence why companies sometimes impose credit card surcharges but not debit card surcharges) Visa Electron is the cut down version of Visa/Delta for under-18s and those with a poor credit history. Some issuers will allow these to be used online as full Visa cards, some will not. In short, if you have a Visa Electron card, its worth trying it and seeing if it will let you pay by 'credit card'. Solo/Switch/Maestro on the other hand is Mastercard's competitor to Visa's Visa/Delta and Visa Electron. Mastercard have decreed in their infinate wisdom that these cannot be used as normal Mastercards. They are also mainly only found in the UK, so not widely accepted online. This is something you accepted by going with a bank that used Switch/Maestro/Solo rather than Visa/Delta/Electron. Its not just EVE, its all non-UK based online retailers. I dont see that CCP should accept non-standard UK based things just because you dont want to bank with Barclays or Lloyds TSB or one of the other UK banks that give proper internationally accepted Debit Cards :P My sub is paid by Credit Card, so I'm unaffected, except in that they have removed ETCs from the Subscription page (was going to buy one for a friend thats having this problem). 'Find Answers' simply says they have removed them but its some big secret as to why/when they will be back. On the other hand, I do think that CCP should at the very least allow the affected people to petition asking for a skill (such as BS lvl 5 or whatever) to be set. Its not CCPs fault, but its not the customers either!
Zac Paris	Posted - 2006.03.20 07:45:00 - [141] Originally by: Dark Star I dont see that CCP should accept non-standard UK based things just because you dont want to bank with Barclays or Lloyds TSB or one of the other UK banks that give proper internationally accepted Debit Cards :p Switch is good enough for SOE, why shouldn't it be for CCP? It doesn't matter anyway. My sub is up, and I can no longer pay for it. I'm not going to switch banks, and I'm not going to pay more for a time card. So that's that...
DarkStar251	Posted - 2006.03.20 15:26:00 - [142] Edited by: DarkStar251 on 20/03/2006 15:26:44 Its still not really CCPs fault, and you cant really expect them to support every unusual system from every corner of the globe.... I dont think they accept American Express (far more widely accepted than switch) or Diners Club International either....
Commander Lock	Posted - 2006.03.20 16:42:00 - [143] Edited by: Commander Lock on 20/03/2006 16:44:13 Originally by: DarkStar251 Edited by: DarkStar251 on 20/03/2006 15:26:44 Its still not really CCPs fault, and you cant really expect them to support every unusual system from every corner of the globe.... I dont think they accept American Express (far more widely accepted than switch) or Diners Club International either.... Of course the paybycash issue is not their fault. But I find it very disappointing that 1) they never informed me that my chosen method of payment for a year will no longer work and 2) they don't seem to be making any moves towards alternate forms of payment. If they can't be bothered to keep me playing, then so be it. Edit - and how can you say it's unusual? SOE accepts switch, as does iTunes, and amazon. CCP is the unusual one here.
Xnay Larua	Posted - 2006.03.21 10:11:00 - [144] Edited by: Xnay Larua on 21/03/2006 10:11:18 I just made my full account into a registered account. I decided I wanted an alt through the ^2 offer, but after I fill in everything and press submit, I get "ERROR: Not Authorised [430285]" . I'm using a credit card, the same I used to activate my trial a day earlier. I really hope this gets resolved before the action ends...
Kamikaas	Posted - 2006.03.21 12:18:00 - [145] Same error here :( , have no clue whatsoever why it never works with eve(works everwhere else).
Xnay Larua	Posted - 2006.03.21 12:23:00 - [146] Well, since we both get the same error and I magaged to use my credit card with Eve just a little earlier, it's probably not your credit card not working with Eve, but a Power of two issue.
Kamikaas	Posted - 2006.03.21 12:27:00 - [147] Well i have been using the paybycash method since some time now because eve doesn't seem to accept by perfectly normal mastercard CC(which costs me more). Let's hope they fix it for good soon
DarkStar251	Posted - 2006.03.21 18:47:00 - [148] Edited by: DarkStar251 on 21/03/2006 18:54:54 Edited by: DarkStar251 on 21/03/2006 18:52:32 Originally by: Commander Lock Edited by: Commander Lock on 20/03/2006 16:44:13 Originally by: DarkStar251 Edited by: DarkStar251 on 20/03/2006 15:26:44 Its still not really CCPs fault, and you cant really expect them to support every unusual system from every corner of the globe.... I dont think they accept American Express (far more widely accepted than switch) or Diners Club International either.... Of course the paybycash issue is not their fault. But I find it very disappointing that 1) they never informed me that my chosen method of payment for a year will no longer work and 2) they don't seem to be making any moves towards alternate forms of payment. If they can't be bothered to keep me playing, then so be it. Edit - and how can you say it's unusual? SOE accepts switch, as does iTunes, and amazon. CCP is the unusual one here. Unusual in that its a mainly UK system, just as a pure Carte Bleue/Carte bancaire card is a France only system, except that you dont see many french people here complaining that CCP dont accept their unusual system From Wikipedia: Quote: The only competitor to Visa Delta on the UK debit card market is the Switch card now rebranded as Maestro, which is issued by NatWest, Royal Bank of Scotland and HSBC. Switch was a purely UK domestic debit card system, but newly relaunched as Maestro it now offers worldwide acceptance. By some Britons, Switch is viewed as preferable, as it is perceived to have had longer market presence. In fact, Barclays Connect was the first UK debit card, ahead of NatWest's Switch card. However the Delta branding did not appear until long after Switch's launch. It should however be noted that even in the UK Switch/Maestro is less accepted than Visa Delta. Internationally, Visa Delta is preferred. SoE are huge and have resources far beyond CCP and likely have offices and trading/banking systems based in many countries. CCP are small and likely use one merchant system based in Iceland, and their payment processor likely doesnt even offer them switch. Its probably far more complex for CCP to change banks or start adding additional payment methods through additional payment processors than you'd think, especially for what is supposed to be a temporary problem. iTunes and Amazon both have UK based 'sattelite' services and offices based in the UK. 'Amazon.co.uk' is charged in ú and they are based in the UK. With EVE it is a non-UK payment processor and is billed in $/Ç. When CCP has the size and funding to set up 'CCP UK' then that branch probably will accept switch, as it is you have gone with a bank that offers what is basically a UK only debit card and are now complaining that its UK only... As for CCP not notifying you, they probably dont even hold info on which paybycash method you are using, be it Paypal, Egold, Splashplastic etc... In fact, thats another good point, you can pick up a 'Splashplastic' card through Paybycash and top it up 90% of places you can top up your mobile phone in the UK, and if I remember correctly its cheaper or at worst the same price as paypal. CCP had no direct deal with Paypal, they had a deal with PaybyCash, and you can still pay by PaybyCash...

Wrangler	Posted - 2006.03.21 20:32:00 - [149] Please petition all p^2 issues. [Read the Rules!] - [Contact us]

Commander Lock	Posted - 2006.03.21 20:48:00 - [150] Originally by: DarkStar251 ... Thanks for the research. I guess in the end it's both CCP and me who lose out. Happy now?

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