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aoife calyx
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Posted - 2007.06.27 22:43:00 -
[91]
I posted this in the Tiscali mac code thread but its relevant here too so...
Just to let everyone know.. there is a way to leave inside your 12 month contract withour penalty.
Its all explained in this forum thread
http://www.tiscali.co.uk/forums/showthread.php?t=130586
the short of it is run a tracert to any ip address and check for "ips" in the address of the first couple of jumps. If its there youre on IPstream - a known problem area at Tiscali and they will allow you to leave without penalty if you dont want to wait for the resolution... which could be a fairly long while. To get the mac code you have to email [email protected] giving your primary email address and broadband enabled phone number stating that as the reason you want to leave.
Note it only works for customers on IPstream.
heres the relevant part of my tracert.
Tracing route to 87.237.38.200 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 21 ms 19 ms 19 ms lo99.lon-x-ips.as9105.net [212.74.111.239]
3 19 ms 19 ms 19 ms Gi1-0-6-70.lon11.as9105.net [80.40.119.170]
4 19 ms 20 ms 20 ms ge-4-0-0.lon11.ip.tiscali.net [213.200.77.73]
5 24 ms 20 ms 21 ms limelight-lon-gw.ip.tiscali.net [213.200.77.118]
the bold, underlined part is the key bit :)
hope that helps anyone else suffering like me
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IceAged
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Posted - 2007.06.27 22:54:00 -
[92]
Might I make a suggestion?
I too am using Tiscali, and this has gone on long enough. First P2P, then MSN, then youtube, now this. The only reason i havenĘt left them earlier is because i need the internet right now for work purposes, but this can't be allowed to go on any longer - I've decided tomorrow I will request the MAC code and leave.
These 'issues' are entirely manufactured by the Tiscali to compensate for their hopelessly overloaded infrastructure. It is a self inflicted 'problem' which they have neither reason nor intention to deal with. They are simply waiting for their better informed customers to leave them, thus solving the problem they themselves generated.
Given that there are over 200 ISP's to choose from in the uk alone, I don't see why a single person on this forum should put up with their disgraceful service any longer.
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N4PALM
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Posted - 2007.06.27 23:17:00 -
[93]
Agreed!
Although I'm hearing only good things from those that have been switched to datastream. Its the damn IPStream thats the killer. And a fully working connection with which to do with what you please, if u can avoid FUP is a great thing to those who's wallets arent too fat. Because, sure enough, outside of peak times, Tiscali is genuinely "unlimited". Meaning u can max yr bittorrent as much as u like. You'd have to pay alot more with another ISP to get that kind of bandwidth allowance.
Most of these problems started with the intro of Tiscali MAX. When I had the 2MB it was all stable. They are simply ripping us off and they dont give a damn. I bet someone at the top is getting very rich, despite the cheap prices. I doubt they even care if Tiscali go bust (Which isnt likely).
The touble is we are on IPStream and as such find that many things online are currently undo-able with Tiscali.
Now if they switch me datastream and fix this EVE problem etc, they sure are cheap and my wallet says yes yes yes.
...... My soul on the other hand?
...... Oh well, its 12:15, I expect I can get back on EVE now. Worry about my soul later, gonne give Tiscali 2 days then I'm gonna make preps to leave em.
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Koryvarn
Amarr
Liberty Rogues
Interstellar Alcohol Conglomerate
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Posted - 2007.06.28 16:02:00 -
[94]
EveMon now shows server as online, which it didn't before. However, I now get a permanent checking status rather that status: unknown
Still unable to connect during prime time, which blows.
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Timothy Burgess
Shadow Of The Light
R i s e
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Posted - 2007.06.28 17:11:00 -
[95]
Is letting me log on, but just refuses to load characters and/or let me enter the game.
The MAC Code calls...
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Lugor
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Posted - 2007.06.28 18:15:00 -
[96]
So is everyone getting stuck on Aqcuring Bulk Data before midnight and then being bale to get online? I got status unkown at one point in time but now its the above.
Why aint CCP doing something to get a Tiscali?
Who thinks we shoudl raid the Tiscali HQ and whip their engineers to work faster 
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Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
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Posted - 2007.06.28 18:21:00 -
[97]
i phoned them yet again and demanded they escalate this problem, enough of the cr*p about filters/routers/firewall, that the problem was with them, they said like other people have posted here it is ipstream, and eve requires lots of data and they need to downgrade my network to solve it, after downgrading my speed to 1mb which they said would fix it and it hasnt. i suggest using a new isp unless ccp can do something about it. my internet knowledge is limited.
Tiscali im comming to pod you
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Valek Noor
Eternal Pheonix
Interstellar Alcohol Conglomerate
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Posted - 2007.06.28 18:48:00 -
[98]
there should be an icon for bashing your head against a wall
here comes another night of no eve
however i did actually manage to talk with someone today who did seem to have an idea of what he was talking about. I even had him looking in these forums at what we all had to say.
we were looking for eves port number which we found. he said that they would need some time to fix it - fair enough -we will see
they are starting to wake up but we should not give up hounding these guys to fix it, we do seem to be getting through, although sadly very very slowly
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N4PALM
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Posted - 2007.06.28 18:58:00 -
[99]
Edited by: N4PALM on 28/06/2007 18:58:46
Here it is as I see it. The only 2 real choices. ukfsn that Komac pointed out, and adsl24. I liked the look of eclipse too but they are just too expensive.
Both these ISP's are almost identical, they are both Entanet resellers. Entanet gets 4stars on Thinkbroadband. They are no Frills, No BS internet, the way it should be. Personally I'd opt for adsl24 for a slightly better package. But ukfsn gives money to uk open source developers, so maybe u wanna be charitable?
And yes! No EVE = I am bored! Sooooooooo heres a comparison chart...
Either way, they are both Entanet resellers and will have identical connections. Its down to who u wanna deal with.
I was told this "You wont be disapointed with an entanet connection"
I'm sold!
To obtain a MAC for the IPStream issue, email [email protected] including your primary Tiscali email address and Broadband enabled telephone number. Thats yr "Get out of the contract early, for free card".
Otherwise just call this number and moan to obtain yr mac:
0845 077 4488
To complain to tiscali contact: [email protected]
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chris xxl
Minmatar
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Posted - 2007.06.28 21:02:00 -
[100]
 Originally by: Valek Noor
i did actually manage to talk with someone today who did seem to have an idea of what he was talking about. I even had him looking in these forums at what we all had to say.
we were looking for eves port number which we found. he said that they would need some time to fix it - fair enough -we will see
Ultimate respect to you for this hard work, (actually getting someone from tiscali to listen!!) Hope that your effort wont be wasted.
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Libalo
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Posted - 2007.06.28 21:21:00 -
[101]
I was just considering a few isps and most now charge loads for caped use. Just wondering if 30gb capped peak use is enough for playing EVE long term.
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Trenon Lankhar
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Posted - 2007.06.28 21:23:00 -
[102]
In case you don't know, Tiscali run 2 forms of bandwidth management.
One is Traffic Shaping, where they throttle your connection speed. Tyr to watch youtube video's during the evening and you'll prolly get bored of waiting for an hour for a 3 min clip.
The second, and the one that I think we're running into here, is blocking of P2P applications like Limewire, Azuereous, etc during prime time hours of 6PM and 12PM.
Somehow the packets EVE are sending are getting flagged and discarded, hence the pings / tracerts being ok, but not actually being able to connect.
It's 23.55 now, and if eveonline works in 5 mins, then I guess I'm right.
On Tiscali!!!
I'm also on an EVE trial, so this is very frustrating.
But at least i'm not alone,
What you said rings absolutely true with me, i've had all the threatening "youve been a bad boy during peak hours" letters, and i would not be suprised that what you described is happening with Tiscali.
I can't use Limewire at all, and any P2P is grabage between 6 and 12 ish PM, strangely my MLB.TV streaming 700K baseball is absoluteley great during peak hours.
I think you nailed it.
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Edenmain
Rage Academy
oooh Shiny
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Posted - 2007.06.28 22:07:00 -
[103]
I got the same message from Tiscali as a few others did, the one about upgrading systems etc. I am prepared to wait a bit if this is the case, but is this just a load of Bulls**t to throw me off the scent?
It went down about 6pm 25th June can log on at like 0750am but not at night at first id put it down to the flooding in the Hull area but seems thats not the problem.
So will it eventually get better or not does anyone know?
ive only just recently upgraded to the 8MEG also coz the basic Tiscali package didnt like my vent server. So im a bit ****ed off.
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Trenon Lankhar
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Posted - 2007.06.28 22:26:00 -
[104]
Guild: Prophecies works fine, at any time.
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Trenon Lankhar
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Posted - 2007.06.28 23:03:00 -
[105]
And at the stroke of 12 O'clock EVE connects first time!!!
Amazing, what a coincidence
Tiscali you suck.
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Komac
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Posted - 2007.06.28 23:46:00 -
[106]
Edited by: Komac on 28/06/2007 23:50:28
Everyone trying to migrate: N4PALM just did half the work for you. Top man! I just linked to it in the "Tiscali Mac Code/Cancellation" thread http://oldforums.eveonline.com/?a=topic&threadID=545099&page=1 as well.
I did end up going for UKFSN and here's something else: you can have 1 static IP for free, but if you choose, you can also have 8 for free. Bound to come in useful at some stage i thought, so yes, i *will* have 8 static IP addresses, please.
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N4PALM
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Posted - 2007.06.29 00:01:00 -
[107]
Edited by: N4PALM on 29/06/2007 00:02:14
I requested my mac today... I did say I'd give tiscali a chance, but I was just thinking about my wallet. I guess I'll have to get BT option 2 for my fone calls and end up paying a little extra. But safe in the knowledge that its all ok... And if its not, I'll go somewhere else 30days later.
Yeah u get the 8 IP's with adsl24 too... Its hard to say which is better.. Immediately u can see the webspace deal is better with adsl24 but tbh id probably never use it, having said that u can use php with it, so it might not be a bad thing to have.
Does ukfsn do all this liek adsl24? Cos they dont specificaly mention it:
- View your ADSL Max reports (sync speed, interleaving status etc)
- Line fault status (track any open faults on your line)
- Usage history (track your daily usage amount)
- E-mail reports (to be informed of your usage via e-mail)
- Exchange information (view location and distance from exchange)
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Komac
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Posted - 2007.06.29 00:14:00 -
[108]
Good to hear ADSL24 are doing the same; looks like we have 2 real gems here (hopefully).
Ok, answers:
- I am not currently aware of being able to view ADSL max reports
- You can optionally sign up to a mailing list regarding line status. There are 2 in all: http://mailman.ukfsn.org/mailman/listinfo
- Not currently aware of a way to view history
- As you will have seen in the link above, there appears to be no email reports
- No sign of exchange information
So overall, a distinct lack of ADSL24's controls.
This explains the situation better than anything - I've screenshotted my control panel. http://i22.photobucket.com/albums/b309/jamescormack173/ukfsn-screen.jpg
It is, as he says, "under construction", and is definitely at an earlier stage than ADSL24's panel.
Here's a plan: next month i might just hop across to ADSL24 and see what it's like with all that extra control.
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Komac
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Posted - 2007.06.29 00:19:00 -
[109]
You know, I feel like after a few more days of this discussion we could make a sticky-able thread. Just generally on ISPs to watch out for, and preferred ISPs with comparisons.
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Lugor
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Posted - 2007.06.29 06:29:00 -
[110]
Has anyone petitioned CCP bout this. Cus i have and so far i have had no asnwer, and that was like nearly 2 days ago now.
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Lugor
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Posted - 2007.06.29 11:47:00 -
[111]
Right, i have just rang up tiscali and had a good b***h at two of their ppl. They said they do know of an area problem in my area (Cambridgeshire) which is makin the system have a lot more ppl on one area than usual.
Once i had my rant they told me the problem will be fixed. I then said 'if aint fixed shall i ring up and have another go at u?'
The reply was 'Yes', silliy idiot. Hopefully this will sorted soon.
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N4PALM
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Posted - 2007.06.29 14:57:00 -
[112]
And here we go again, same time, just b4 4pm, lost conenction!
So I guess that guy that told me 48 hours was wrong, just goes to prove u cant trust a word they say.
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XerZex
Dark Entropy
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Posted - 2007.06.29 15:51:00 -
[113]
went for me also. pipex / tiscali are such idiots. I spent 3 hours on the call - think i am just going 2 have 2 buy out of the contract. 
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bugs 11
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Posted - 2007.06.29 16:43:00 -
[114]
i have been having same problem and you guessed it i'm with tiscali 
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Kerosene
Caldari
Fun Inc
Knights Of Syndicate
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Posted - 2007.06.29 16:56:00 -
[115]
My alliance are all off on a jolly op now and I've got to let them down because Tiscali won't let me log on I wish I could change it but for the short term I'm not able to
__
The way to stop isk farmers is to STOP BUYING ISK.
Xelas recruitment ad in my bio (nerf mods sense of satire ffs) |
Dandon Chan
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Posted - 2007.06.29 17:12:00 -
[116]
I got some good advice on another website on the issue of having to pay the rest of the contract:
Quote:
Did you keep a copy of the Terms & Conditions when you signed up? If (most likely) not go download their current copy and scan it for anything stating they do not support online gaming. Take screenshots of all their product descriptions on their website while you are at it.
My guess (IANAL) is it shouldn't be too much trouble getting out of the contract if what they say is true ... but this is Homecall
I'm with Pipex homecall, their terms and conditions are here: Clickeh
The Tiscali T&C's are here: Linkage
No mention anywhere of not supporting online gaming anywhere in either of those as far as I can see.
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Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
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Posted - 2007.06.29 17:13:00 -
[117]
i reboot my router and am able to log in, but it doesnt hold i get booted after a min or so.
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SasRipper
DIE WITH HONOUR
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Posted - 2007.06.29 17:17:00 -
[118]
now someone explain why eve & tiscali dont mix
& why this just happens randomly
*snip* Sas has spoken this tread shall be locked. |
Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
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Posted - 2007.06.29 17:20:00 -
[119]
"I understand and apologise for the fact that the issue of unable to use P2P application during evenings persists.
I would like to inform you that the P2P programs shares maximum bandwidth on the internet network. Also, as informed to you earlier, in the peak time most of the internet users logs in and they need the equal bandwidth. Due to lack of bandwidth the P2P programs fails to connect to the other P2P programs. That is why we recommend you to use the P2P programs in the outside peak hours.
However, I have checked our records and found that your issue has already been escalated to our concerned department and the issue is being investigated by our engineers. I assure you that the issue will be resolved at the earliest. You will be informed and updated about the issue by the concerned department. We would appreciate your patience and co-operation in this regards.
You may receive an automated confirmation email within 72 hours asking for an update on the resolution of your issue. We would request you to ignore that message for the time being. Rest assured that the issue will be open till it is completely resolved.
Also, I would like to inform you that Tiscali Technical Support Team is aware of this issue & the engineers are working on the enhancing the network that will be fully functional within a few days.
For further information and updates, please contact at [email protected], with your Broadband enabled telephone number and details of the peak time issue.
In this case, as asked in previous email, if you wish to cancel your broadband account, before you cancel the broadband service, I would request you to please visit the link below to check on the terms and conditions for the broadband cancellation;
https://uk-tiscali.custhelp.com/cgi-bin/uk_tiscali.cfg/php/enduser/std_adp.php?p_faqid=438
Since we are from a Technical Support helpdesk team, I am unable to assist you from this helpdesk in canceling your broadband account. In this case, after reading the contents of the link, please contact our Broadband Cancellation team at 08707449966 (Option 5). Calls are charged at local rate. Lines are open 9am to 9pm. They will be in a better position to assist you in this issue.
Hope the information provided by me has addressed your concern. For any other queries or concern, feel free to contact us and we will be glad to assist you."
-An email from tiscali
How many times do i have to tell them its NOT P2P grrrrr
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Valek Noor
Eternal Pheonix
Interstellar Alcohol Conglomerate
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Posted - 2007.06.29 17:49:00 -
[120]
i got this exact same mail
time for me to grab another beer and phone them , well its not like i got much better to do
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