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Marvin Jones
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Posted - 2007.06.25 19:06:00 -
[1]
Got booted about 2 hours ago, then login froze my PC at the 'Entering Game as...' stage. Now I'm getting STATUS UNKNOWN.
Anyone else in the same situation?
Anyone else loosing training time?
Anyone else drinking coffee and wondering what is going on?
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Spawinte
The Templars Knights
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Posted - 2007.06.25 19:16:00 -
[2]
Join the party. 
Been nearly 2 weeks of this for me. Check the other thread named "Cant log in... at all" for a long discussion and some ranting from me.
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Valek Noor
Eternal Pheonix
Interstellar Alcohol Conglomerate
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Posted - 2007.06.25 19:58:00 -
[3]
yep getting well bored of this now
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Jovoich
Other World Inc
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Posted - 2007.06.25 20:00:00 -
[4]
I'm currently suffering form the Entering Game As stage.. see below for details
Thanks
Jovoich
Other World Inc |
Valek Noor
Eternal Pheonix
Interstellar Alcohol Conglomerate
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Posted - 2007.06.25 20:04:00 -
[5]
are they any devs monitoring this?
i can ping the server do a tracert to the server but the client cant connect to it, i know i am not alone in this - can you please at least give us a we are looking into it type post please
thanks
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Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
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Posted - 2007.06.25 20:06:00 -
[6]
just started having this problem too, jumped into 9-9 got booted cant log back in, ccp are you reinforcing that node so bob can fight like the 300?
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Jacen Aris
Caldari
Sphere Systems
Knights Of the Southerncross
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Posted - 2007.06.25 20:17:00 -
[7]
well this is fun...no connection..1hr to skill change..
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Valek Noor
Eternal Pheonix
Interstellar Alcohol Conglomerate
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Posted - 2007.06.25 20:22:00 -
[8]
i have more than skills to change, i have pos that need fueling 
i am getting worried now - how long is it going to be like this - will this be the straw that broke the camels back for many, cause i have to tell you i am damm close myself. 2.5 years playing this game now and its so nearly not worth it - its lost its magic for sure. where bloody Eve TV is more important than the game running and working and telling people what is going on - ccp you are loosing it for sure
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Marvin Jones
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Posted - 2007.06.25 21:01:00 -
[9]
Hmmmm... its been a few hours now and I suppose I should find something more constructive to do than moaning, naahhh moaning is fun!
JOKE: How many CCP programmers does it take to change a light-bulb?
ANSWER: 1 more than they currently employ :)
To be honest this is the first problem I've had for a while and CCP have improved the game since I started playing, I'm just pi**ed off coz I need to start a new skill.
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chris xxl
Minmatar
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Posted - 2007.06.25 21:04:00 -
[10]
Hmmmm, record users on sunday, now status unknown. WHAT GIVES?
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Komac
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Posted - 2007.06.25 21:17:00 -
[11]
Edited by: Komac on 25/06/2007 21:17:52
Oh nononononono. *Just* started for me today, having made no changes to the client or to my network, that I know of. I open up the client, then after 5 minutes of finding Tranq's status, it reverts to Status: Unknown.
Will keep you posted.
EDIT: Could you guys post your ISPs? Mine's Tiscali, and I literally want to destroy their headquarters due to a variety of different problems in the past year, which may now include this.
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Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
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Posted - 2007.06.25 21:37:00 -
[12]
 Originally by: Komac
Edited by: Komac on 25/06/2007 21:17:52
Oh nononononono. *Just* started for me today, having made no changes to the client or to my network, that I know of. I open up the client, then after 5 minutes of finding Tranq's status, it reverts to Status: Unknown.
Will keep you posted.
EDIT: Could you guys post your ISPs? Mine's Tiscali, and I literally want to destroy their headquarters due to a variety of different problems in the past year, which may now include this.
tiscali also, could be them it was last time, ill let you know after 11 
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Valek Noor
Eternal Pheonix
Interstellar Alcohol Conglomerate
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Posted - 2007.06.25 21:48:00 -
[13]
erm tiscali also here - need help with that bomb?
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Guyute
Gallente
Mass Extinction
Knights Of Syndicate
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Posted - 2007.06.25 21:55:00 -
[14]
same problem....using tiscali
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Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
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Posted - 2007.06.25 21:57:00 -
[15]
ok, who's phoning india to find out what gives
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Guyute
Gallente
Mass Extinction
Knights Of Syndicate
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Posted - 2007.06.25 21:59:00 -
[16]
not as if they are gonna fix it any time soon
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Marvin Jones
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Posted - 2007.06.25 22:02:00 -
[17]
Yep Tiscali here too!
I've had evening problems with Eve before due to Tiscali (a few months ago), so I guess everything should be ok in a few hours...I hope.
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Marvin Jones
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Posted - 2007.06.25 22:05:00 -
[18]
Phone India ha ha!!!
Yeah, those bas***ds at Tiscali want us to pay for allowing them to charge us a monthly fee!
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Valek Noor
Eternal Pheonix
Interstellar Alcohol Conglomerate
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Posted - 2007.06.25 22:08:00 -
[19]
ok i tried phoning - gets you nowhere :(
sent in an email i belive that that will arrive in around a week , got to say kudos to ccp at this point, i have had a senior GM mail me a couple times now to try to resolve this.
will keep you posted
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Bronchi
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Posted - 2007.06.25 22:10:00 -
[20]
Moments ago in MSN:
Andyroo [my friend] says:
200000 accounts
Andyroo [my friend] says:
id bet at least 1 is a Tiscali employee
James [me] says:
if he is i will pod him
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Spawinte
The Templars Knights
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Posted - 2007.06.25 22:12:00 -
[21]
most people who get this problem seem to have a common isp, but i'm sorry to tell you that if you're able to run a trace to TQ then the isp probably cant fix it.
seems TQ is taking a dislike to certain ISP's maybe? tiscali in the UK and clearwire in Ireland.
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Komac
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Posted - 2007.06.25 22:22:00 -
[22]
Hey, here's a fun new game: The ISP wishlist. I'll start.
- http://fast.co.uk/
- http://www.vispa.net/
- http://www.fireflyuk.net
- http://www.surfanytime.co.uk/
(Oh why oh why did I not know about http://www.ispreview.co.uk/review/top10.php all those months ago)
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Guyute
Gallente
Mass Extinction
Knights Of Syndicate
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Posted - 2007.06.25 22:25:00 -
[23]
dont call waste of time.....some idiot is trying to tell me if i turn firewall off it will work......wow sheer genius on a technical lvl !!!!
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Valek Noor
Eternal Pheonix
Interstellar Alcohol Conglomerate
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Posted - 2007.06.25 22:41:00 -
[24]
ok the devs have me running ping plotter and there is a high packet loss for me about half way, i will leave this running and see but i am giving up for the night.
www.pingplotter.com - very useful tool (download the free 30 trial)
i could ping it and saw a route - until i ran this software i couldnt see how much stuff failed to get through to the server.
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Koryvarn
Amarr
Liberty Rogues
Hammer Time.
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Posted - 2007.06.25 22:42:00 -
[25]
Same problem here, Tisacli too.
Will call them tomorrow and shout at them a bit. Even if it does nothing for my eve playing ability, it will at least make me feel good.
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DarkElf
Veto.
Veto Corp
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Posted - 2007.06.25 22:42:00 -
[26]
Same problem here fellas and what a surprise i'm with crapscali
DE
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Dandon Chan
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Posted - 2007.06.25 22:46:00 -
[27]
Same problem here too, was in the game fine earlier on, then randomly disconnected during play and havent been able to log back in since. Have just finished reinstalling the game, same thing. My ISP is Pipex, who are now running on the Tiscali network.
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Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
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Posted - 2007.06.25 22:51:00 -
[28]
Your current bandwidth reading is:
935.40kbps
not exactly what i pay for 
and over 80% packet loss with pingplotter to eve server
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Guyute
Gallente
Mass Extinction
Knights Of Syndicate
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Posted - 2007.06.25 22:56:00 -
[29]
skill training complete.........
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Koryvarn
Amarr
Liberty Rogues
Hammer Time.
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Posted - 2007.06.25 22:58:00 -
[30]
In case you don't know, Tiscali run 2 forms of bandwidth management.
One is Traffic Shaping, where they throttle your connection speed. Tyr to watch youtube video's during the evening and you'll prolly get bored of waiting for an hour for a 3 min clip.
The second, and the one that I think we're running into here, is blocking of P2P applications like Limewire, Azuereous, etc during prime time hours of 6PM and 12PM.
Somehow the packets EVE are sending are getting flagged and discarded, hence the pings / tracerts being ok, but not actually being able to connect.
It's 23.55 now, and if eveonline works in 5 mins, then I guess I'm right.
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Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
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Posted - 2007.06.25 23:03:00 -
[31]
Originally by: Koryvarn
In case you don't know, Tiscali run 2 forms of bandwidth management.
One is Traffic Shaping, where they throttle your connection speed. Tyr to watch youtube video's during the evening and you'll prolly get bored of waiting for an hour for a 3 min clip.
The second, and the one that I think we're running into here, is blocking of P2P applications like Limewire, Azuereous, etc during prime time hours of 6PM and 12PM.
Somehow the packets EVE are sending are getting flagged and discarded, hence the pings / tracerts being ok, but not actually being able to connect.
It's 23.55 now, and if eveonline works in 5 mins, then I guess I'm right.
i agree, i have had this happen before, but not for a few months it has been ok, now it starts again.
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Marvin Jones
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Posted - 2007.06.25 23:09:00 -
[32]
Exactly! I was going to try Bitlord and if my torrents started to flow simultaneous to being able to login to Eve again , then post to suggest you guys try logging in again!
There I was thinking I was imagining it. I bet it will work soon. So why the hell has Tiscali flagged Eve, and can we get CCP to shout at them?
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Komac
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Posted - 2007.06.25 23:15:00 -
[33]
People, I can join again! Check your statuses.
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Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
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Posted - 2007.06.25 23:16:00 -
[34]
Originally by: Komac
People, I can join again! Check your statuses.
woot thanks
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DarkElf
Veto.
Veto Corp
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Posted - 2007.06.25 23:17:00 -
[35]
woot. i'm working now. try again ppl
DE
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Marvin Jones
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Posted - 2007.06.25 23:28:00 -
[36]
Me too!
Right tomorrow we lynch Tiscali!!
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Dandon Chan
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Posted - 2007.06.25 23:29:00 -
[37]
Yup working again here as well, hope they get this sorted tomorrow
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Wolfun
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Posted - 2007.06.25 23:46:00 -
[38]
Im now on aswell and you'll never guess who my ISP is: Oh ok your right its the Tiscali ****s..
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Bronchi
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Posted - 2007.06.26 00:03:00 -
[39]
So this proves that, as Koryvarn's said, it's P2P blocking.
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Koryvarn
Amarr
Liberty Rogues
Hammer Time.
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Posted - 2007.06.26 01:40:00 -
[40]
I suggest all Tisacli users complain on the forums:
http://www.tiscali.co.uk/forums/forumdisplay.php?f=385
Stating that they are unable to log on to EVE during the hours P2P services are throttled.
For me, it started 25th June, around 7PM.
If enough of us do it, they might pay attention.
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Komac
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Posted - 2007.06.26 11:03:00 -
[41]
^^Ok, I'll do that.
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Komac
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Posted - 2007.06.26 11:23:00 -
[42]
Edited by: Komac on 26/06/2007 11:26:29
EDIT: Ok, I see, you need to register *again*, seperately, for the use of the forums.
Ok... I just went to their site, logged in, went to their forums and found 2 (yes TWO) seperate references to me being logged in, one saying I am logged in and one saying I'm not?
Anyway, if I try and log in, it accepts my username/password but when I get back to the forums it says I'm still not logged in.
Anyone else getting that? An inability to log in and post?
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Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
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Posted - 2007.06.26 15:10:00 -
[43]
Originally by: Komac
Edited by: Komac on 26/06/2007 11:26:29
EDIT: Ok, I see, you need to register *again*, seperately, for the use of the forums.
Ok... I just went to their site, logged in, went to their forums and found 2 (yes TWO) seperate references to me being logged in, one saying I am logged in and one saying I'm not?
Anyway, if I try and log in, it accepts my username/password but when I get back to the forums it says I'm still not logged in.
Anyone else getting that? An inability to log in and post?
yep cant post, cant log into eve again 4pm and got booted. been fine for months now started this crap again, p***ed off with tiscali tbh
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Marvin Jones
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Posted - 2007.06.26 15:30:00 -
[44]
Yeah...Ive been kicked off again (twice). Happened at lunchtime for an hour, now I guess it'll be until about midnight.
I've shouted at Tiscali who say "Sir, we don't really support on-line gaming" and I've asked for a mac-code. Now I have to convince their billing department that I've quit contract early for a valid reason.
I urge everyone to phone Tiscali, give them grief and quit their service!
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Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
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Posted - 2007.06.26 15:46:00 -
[45]
on phone atm with them, are you using a firewall, filter ect bla bla now they tell me my line does not support 8mb which is the package im on, that if i downgrade to 1mb i will have no issues in future.
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Marvin Jones
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Posted - 2007.06.26 15:56:00 -
[46]
Tiscali are such ar***oles! 25 mins in the cue only to discover that I'm talking to the wrong person because their menu-system doesn't adequately describe each department's function.
As soon as that mac code comes thru I close the bank account from which Tiscali draw funds, and wait for them to take me to court. I shall enjoy explaining how Tiscali suddenly decide to stop us from playing...and then decide its ok... and then stop us again.
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Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
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Posted - 2007.06.26 16:00:00 -
[47]
Originally by: Marvin Jones
Tiscali are such ar***oles! 25 mins in the cue only to discover that I'm talking to the wrong person because their menu-system doesn't adequately describe each department's function.
As soon as that mac code comes thru I close the bank account from which Tiscali draw funds, and wait for them to take me to court. I shall enjoy explaining how Tiscali suddenly decide to stop us from playing...and then decide its ok... and then stop us again.
dude just phone your bank and cancel the direct debit, much easier
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Marvin Jones
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Posted - 2007.06.26 16:09:00 -
[48]
Yeah I should do that, but my bank says things like, "some companies try to set up the direct debit again under a different reference number".
I'm gonna get hit for about 200 quid for breaking contract with Tiscali, and unfortunately none of Tiscali's front-line troops can sanction me quitting on them. Not risking the idiots taking ú200 off me...that's food and beer money!!
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N4PALM
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Posted - 2007.06.26 16:09:00 -
[49]
Im getting the same problem here. Im on the phone to them atm. I have this woman in India who cant properly understand what I'm saying just repeating to me "I've reset your line, monitor it for 2 days".
Anyway Head-bash-brick-wall!
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Haldir Ravenclaw
Ordo Occultus Deus
Brutally Clever Empire
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Posted - 2007.06.26 16:40:00 -
[50]
Like many people here, its starting to get annoying with Tiscali.
It only started happening to me since yesterday, and previously it worked fine up until then. And so much for the idea of it being from 6pm to 12am, it is happening earlier today than yesterday. I'm not a person who will start playing at 12am and then find I have to sleep for work in the morning, return from work after 5pm when its still blocked/restricted, which pretty much limits play time to near zero.
If nothing changes throughout today, I too will be making some 'interesting' phone calls tomorrow...
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Marvin Jones
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Posted - 2007.06.26 16:46:00 -
[51]
Well my mac code just came thru.
I spoke to BT who assure me they don't decide to throttle games, the migration is due to happen 2 days before my Tiscali billing date... so sc**w Tiscali! Mwahhhhh!! <----evil laugh.
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Dandon Chan
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Posted - 2007.06.26 17:13:00 -
[52]
The same's happening for me again tonight on Pipex(who are owned by Tiscali) just going to go phone them up to complain and most likely cancel.
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Wild Rho
Amarr
Endgame.
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Posted - 2007.06.26 17:28:00 -
[53]
Got the same issue this afternoon, still no change. Think we're on tiscali as well.
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Splade
Amarr
Subach-Tech
FATAL Alliance
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Posted - 2007.06.26 17:39:00 -
[54]
I feel a right muppet! I switched from AOL to Tiscali at the end of march. And now Tiscali are ******* us over. I have mailed a complaint and will see what response i get.
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Valek Noor
Eternal Pheonix
Interstellar Alcohol Conglomerate
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Posted - 2007.06.26 17:45:00 -
[55]
not again - i got the same brush off from tech support as well - i wonder where the " i am not a pleb" button is??
oh well back to the phones again - good luck everyone, i think we are gonna need it
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Koryvarn
Amarr
Liberty Rogues
Hammer Time.
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Posted - 2007.06.26 17:46:00 -
[56]
Was online this afternoon, but seems I can't get on now. Thankfully, I didn't plan on being able to log on, so won't loose training time... lost 8 hours yesterday, more if I hadn't stayed up until late. Not happy with that at all.
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Komac
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Posted - 2007.06.26 17:49:00 -
[57]
I was wondering if any of you know how I can find out the remaining time left on my contract from the tiscali website, other than phoning them? I've already found the phone number at http://www.tiscali.co.uk/aboutus/codeofpractice.html#7 though, but if I could avoid waiting in line on the phone, that'd be useful.
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Gribbins
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Posted - 2007.06.26 18:23:00 -
[58]
Edited by: Gribbins on 26/06/2007 18:22:19
Have you thought about trying to back track through your bills on the tiscali site. That'd tell you when you signed up.
Just requested my MAC code from tiscali myself, this is the final straw for me, now going to move to one of the packages on the page below, not much more than the tiscali connection either.
http://www.eclipse.net.uk/index.cfm?id=fixedmain_res
DAMMIT this isn't me, it's an ALT.
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N4PALM
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Posted - 2007.06.26 18:24:00 -
[59]
Originally by: Komac
Just been checking out the fast.co.uk's site and it's like heaven...
- "UK based technical support: Telephone & e-mail support as standard - no call centres, no call queuing just real people."
- "We don't impose hidden clauses, fair usage policies or restrict traffic such as P2P like many of our competitors do."
- "For customers ordering Fast.co.uk ADSL Standard services - The minimum period of service will be three (3) months from the commencement date."
The thing about Tiscali is that:
1: Its cheap, very cheap. The phone + BB Max package is actually an awesome deal when it works. Even tho the peak time speeds are 0.3Mbit, they do say they are currently fixing this issue, but then theyve been saying crap like that for ages.
2: The monthly download limits are indeed genuinley unlimited. That is to say as long as u dont p2p during peak time. Peak time p2p WILL get u FUP'd and it really doesnt take much bandwidth at all for them to clamp on u during that time. Which is actually a moot point seeing as speeds are crap peak times anyway.
But to most avg users, tiscali does look very very attractive. And here is the problem, for us who actually use the internet for what it was designed for. We have to shout louder than the sheer collective volume of sheep bleating how good the deal is.
I think I have about a month left of my contract. I doubt I will renew it. The issue will be finding an isp with a good bandwidth allocation to price per month ratio. A never ending struggle as I'm not in a cable area.
CABLE - If you can, you should = So true.
BTW. I only revived my EVE account today after a very long break from it. I played for 1 hour and I havent been able to play since. Very very frustrating.
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Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
|
Posted - 2007.06.26 18:38:00 -
[60]
http://www.ispa.org.uk/cgi-bin/complaints.cgi
taken from here http://www.tiscali.co.uk/forums/showthread.php?t=127527
i have petitioned tiscali just now
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KayO
MercenaryZ
Fate Weavers
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Posted - 2007.06.26 18:51:00 -
[61]
iv had the same problems, but im with toucan. I think a good ol' fashion lynching is whats needed
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Komac
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Posted - 2007.06.26 20:24:00 -
[62]
Edited by: Komac on 26/06/2007 20:29:30
Edited by: Komac on 26/06/2007 20:26:34
Edited by: Komac on 26/06/2007 20:25:13
Originally by: N4PALM
The thing about Tiscali is that:
1: Its cheap, very cheap. The phone + BB Max package is actually an awesome deal when it works. Even tho the peak time speeds are 0.3Mbit, they do say they are currently fixing this issue, but then theyve been saying crap like that for ages.
2: The monthly download limits are indeed genuinley unlimited. That is to say as long as u dont p2p during peak time. Peak time p2p WILL get u FUP'd and it really doesnt take much bandwidth at all for them to clamp on u during that time. Which is actually a moot point seeing as speeds are crap peak times anyway.
But to most avg users, tiscali does look very very attractive. And here is the problem, for us who actually use the internet for what it was designed for. We have to shout louder than the sheer collective volume of sheep bleating how good the deal is.
I think I have about a month left of my contract. I doubt I will renew it. The issue will be finding an isp with a good bandwidth allocation to price per month ratio. A never ending struggle as I'm not in a cable area.
CABLE - If you can, you should = So true.
BTW. I only revived my EVE account today after a very long break from it. I played for 1 hour and I havent been able to play since. Very very frustrating.
Actually yes, my Grandparents actually did just sign up with Tiscali for exactly that first reason, having expressed no interest in anything other than going to bbc.co.uk or online shopping!
But, as you say, Eve and other online apps have very different demands - for this reason I hope to be the next person in this thread to receive my MAC code.
As for cable, could you explain exactly why it might be worth going for? I was on cable a few years back, and I think our speed remained constant regardless of any "peak hours", so is that the key advantage over xDSL? Or maybe my was speed constant due to having such low line usage back then.
It's good to see a good anti-Tiscali thread grow so rapidly, btw: I no longer feel alone on this issue.
EDIT: And Angeles, I'm following your idea. Petition away! Everyone here on Tiscali should check out how successful people have been with that method, in that thread he linked to.
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N4PALM
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Posted - 2007.06.26 20:50:00 -
[63]
Well I used to have blueyonder cable. That was the phone, BB and tv for 30 sheets. I had almost zero connection downtime, it was always on, no dialing up on pc boot. Constant and reliable speeds, no FUP warnings EVER, even if I maxed my connection with torrents or similar 24/7. consistant reliable pings.
Plus with cable you dont have to deal with an ageing, constantly needing to be upgraded telephone system. The reason dsl ISPs are so bad is they are greedy, they are trying to share too little bandwith with too many people.
The more people, the more money they make. Many net users would'nt notice if they had 256k or 16Mbit. But to them claims like "Super fast 8Mb connection" sounds like what they NEED, cos they dont know any better. Tiscali are well aware that they havent enough bandwidth and their exchanges cannot handle it during peak times. Thats why they put so many peak time restrictions on us. IMO, they are selling what they havent got. And if yr on tiscali max you know well enough that you'll be lucky to get more than 0.3mbit in the evenings.
Plus u have to consider the traffic going I/O ccp servers. back when I started playing 12k players would of been a record, now 30k seems the norm. The traffic going thru ccp must be immense.
Cable 4tw
I moved into this flat a year ago, I was gutted... GUTTED when I found out there is no cable down my street. Whichever dsl isp you go for, its just a lesser of evils. Tiscali just happens to be a bigger evil than most. I learned that the hard way, having only ever used cable before that, I didnt know how bad dsl and tiscali was til it was too late.
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Komac
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Posted - 2007.06.26 21:12:00 -
[64]
^^Good post. Perhaps I will consider cable... That'd be Virgin, then. Had better check their customer satisfaction I guess, but it's now Virgin cable vs fast.co.uk.
And also, I just had a mini adventure.
1) The phone number for cancelling broadband found in Tiscali's online T&Cs was wrong. Took me to tech support.
2)After 2 minutes, got through, and was given a number for billing.
3)Number was wrong; line was dead.
4)Went to their site, and hit a second "contact us" link inside their first "contact us" page (http://www.tiscali.co.uk/aboutus/contact/contact-details.html). Got the correct number, 08707 449966.
5)Turns out billing and support are only open 9-5, Mon-Fri, unlike tech support.
...To be continued tomorrow...
So for all those that are interested, TISCALI'S NUMBER FOR CANCELLATIONS IS 08707 449 966 (OPTION 5, OPTION 1).
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Wolfun
|
Posted - 2007.06.26 21:25:00 -
[65]
Guys
I have just posted a thread with the same details as below from Komac
[so for all those that are interested, TISCALI'S NUMBER FOR CANCELLATIONS IS 08707 449 966 (OPTION 5, OPTION 1).]
Thanks m8
Wolf
|
Splade
Amarr
Subach-Tech
FATAL Alliance
|
Posted - 2007.06.26 21:57:00 -
[66]
A mate of mine apparently had similar issues and went here to submit a complaint.
linkie
For those of you scared of links its to the ISPA Complaints procedures.
He said he couldn't play city of heroes and had slow pings went to them and since them Tiscali have been up his arse.
|
XerZex
Dark Entropy
|
Posted - 2007.06.26 22:23:00 -
[67]
I have followed the above link, and submitted a complaint.
I doubt it will help - these ISP's care for the $$$$$ not the end customer. hence why they tie you down on 12month contracts that you can only buy out of - which is what I will be doing on friday.
Which is a good UK isp to use?
|
Rusty 123
|
Posted - 2007.06.26 22:26:00 -
[68]
i got this 2 started 2 days ago and im on pipex
|
Brother Lucian
|
Posted - 2007.06.26 22:27:00 -
[69]
Edited by: Brother Lucian on 26/06/2007 22:26:52
i have submitted my complaint to the ISPA as well now after spending an infuriating second night trying to get through to someone who a) speaks english and b) has half a clue why they work in an internet service providers call room.
i found it totally upsetting the way i was told that adsl is not a technology for games and i shouldn't be using it.That eve's ports had been blocked by someone, then told by another person that tiscali didnt block ports.
Then worse of all trying the tests suggested by them I find out my 8 MB line is running at 0.3MB
Want my mac code - even AOL would be better than this
Edit - even the eve servers dont like me tonight and have posted this under an alt 
|
XerZex
Dark Entropy
|
Posted - 2007.06.26 22:30:00 -
[70]
sad thing is:
Reply from 87.237.38.200: bytes=32 time=11ms TTL=248
Reply from 87.237.38.200: bytes=32 time=12ms TTL=248
Reply from 87.237.38.200: bytes=32 time=15ms TTL=248
Reply from 87.237.38.200: bytes=32 time=11ms TTL=248
Ping statistics for 87.237.38.200:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 15ms, Average = 12ms
so they have kept the icmp port open.. just blocked the EVE ports.. wonder what other games are like ( i dont have any other installed to test). The UK gets such a bad deal when it comes to money grabbing, low end, RUBBISH ISPs.
Are there any goodish ones?
|
XerZex
Dark Entropy
|
Posted - 2007.06.26 22:32:00 -
[71]
Edited by: XerZex on 26/06/2007 22:31:27
Now i see Status: OK, however it goes to the "aquiring bulk data" and fails.. GRRRRRRRR
|
Komac
|
Posted - 2007.06.26 22:35:00 -
[72]
Originally by: Brother Lucian
...i found it totally upsetting the way i was told that adsl is not a technology for games and i shouldn't be using it...
Now that's new to me. It also supports N4PALM's suggestion to get cable if possible.
Hmmm.... Must research on Virgin's offers.
|
Komac
|
Posted - 2007.06.26 22:36:00 -
[73]
Aha! I can log in again. Same as last night, try again guys.
|
N4PALM
|
Posted - 2007.06.26 22:47:00 -
[74]
Edited by: N4PALM on 26/06/2007 22:52:46
Originally by: XerZex
sad thing is:
Reply from 87.237.38.200: bytes=32 time=11ms TTL=248
Reply from 87.237.38.200: bytes=32 time=12ms TTL=248
Reply from 87.237.38.200: bytes=32 time=15ms TTL=248
Reply from 87.237.38.200: bytes=32 time=11ms TTL=248
Ping statistics for 87.237.38.200:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 15ms, Average = 12ms
so they have kept the icmp port open.. just blocked the EVE ports.. wonder what other games are like ( i dont have any other installed to test). The UK gets such a bad deal when it comes to money grabbing, low end, RUBBISH ISPs.
Are there any goodish ones?
Same here, it seems to ping fine and tracert looks ok, kinda. Its just dumb, havent been able to play all evenin.
Originally by: XerZex
Edited by: XerZex on 26/06/2007 22:31:27
Now i see Status: OK, however it goes to the "aquiring bulk data" and fails.. GRRRRRRRR
Again same here... Status unknown all evning, now status ok, but stalls at aquiring bulk data til timeout.
Originally by: Komac
Aha! I can log in again. Same as last night, try again guys.
Seems yr the lucky one eh?
*Sulks*
Anyone else manage to get back on now?
edit: Well now I can log on but I get to entering game and then it ctd's... Jeez, why did I go pay more money on this? Why did I stop playing this? why why why?!!
|
Koryvarn
Amarr
Liberty Rogues
Hammer Time.
|
Posted - 2007.06.26 22:51:00 -
[75]
Wont be able to log in until quarter past midnight
|
Wolfun
|
Posted - 2007.06.26 23:05:00 -
[76]
I have also followed the link and made a complaint, and I still cant log on and its now 12.05am
|
Koryvarn
Amarr
Liberty Rogues
Hammer Time.
|
Posted - 2007.06.26 23:20:00 -
[77]
12.19, can log in now
|
N4PALM
|
Posted - 2007.06.26 23:41:00 -
[78]
Well I got on around 12:15 too, and it seems fine now! Thats just more than a little bit screwed!
|
Orion Pendragon
|
Posted - 2007.06.27 09:02:00 -
[79]
Tiscali seem to be up to their old tricks again when first I had the unable to connect problem back in late Oct/Nov. That particular problem at least for me seemed to get fixed when they upgraded the local exchange (I never switched ISP as work paid for the line and you can play eve quite well over vodafones 3G network).
IIRC that time the problem arose about a week after CCP deployed the first revelations patch. About a week after rev II we seem to have the same problem...
Maybes it something to do with all the eve community suddenly taking up lots of extra bandwidth when they download the major patches that flags up CCPs servers in the 'do not allow connections anymore' with Tiscali and then we have to wait a month or two for use to return to normal to allow us all to play again.
EVE TV also got launched so maybe the streaming from that hasnt help to keep CCP off Tiscalis radar.
Tiscali of course deny all knowledge they do this port blocking. As we had about 100 people at work using Tiscali we got to speak to some of the engineers directly to try and get this fixed first time round but it seems even they are kept in the dark about it being done.
Eve should carry a warning to all not to use Tiscali.
|
Splade
Amarr
Subach-Tech
FATAL Alliance
|
Posted - 2007.06.27 11:04:00 -
[80]
This was my Tiscali response
"Thank you for contacting Tiscali Customer Support.
I gather from your email that you have issues connecting to an online game EVE Online.
Tiscali Technical Support Team is aware of this issue & the engineers are working to enhance your network in next few weeks. We are however unable to commit any timescale as when the migration will complete. Please note that this is not a major issue and is only affecting a handful of customers.
I apologize for the inconvenience caused and I request you to bear with us until our network engineers resolve this issue."
Might be due to a tonne of complaints they had.
|
Komac
|
Posted - 2007.06.27 12:15:00 -
[81]
Edited by: Komac on 27/06/2007 12:20:43
Originally by: Splade
This was my Tiscali response
"Thank you for contacting Tiscali Customer Support.
I gather from your email that you have issues connecting to an online game EVE Online.
Tiscali Technical Support Team is aware of this issue & the engineers are working to enhance your network in next few weeks. We are however unable to commit any timescale as when the migration will complete. Please note that this is not a major issue and is only affecting a handful of customers.
I apologize for the inconvenience caused and I request you to bear with us until our network engineers resolve this issue."
Might be due to a tonne of complaints they had.
Let's hope they're telling the truth, but that in no way will prevent me requesting a MAC code and switching ASAP. I've had to put up with way too much with Tiscali.
EDIT Also, a new piece of information that I wasn't aware of: If you've already been with [put up with] Tiscali for 12 months, then when you cancel you DO NOT have to pay off the remaining time on your contract (http://www.tiscali.co.uk/legal/terms/broadband-pre-may07.html , point 2.2), like me. If you're within your first year, though, you will need to pay off the remaining months on your contract.
And for the record, I'm not going with Virgin because their minimum contract length is 12 months also, so instead I'll try out fast.co.uk (3 months contract), and if they aren't good enough then I'll be able to switch to Virgin reasonably soon.
|
N4PALM
|
Posted - 2007.06.27 14:56:00 -
[82]
What a surprise, 3:45 and blam! NO EVE! So thats it then, til 12:15 AM.
And as for Tiscali's "Claims" to fix it during their ongoing efforts to upgrade their pathetic services within the next few weeks. They are aware that we pay monthly for this game right?
Lets get the fleet together and gank the bastards!
|
Koryvarn
Amarr
Liberty Rogues
|
Posted - 2007.06.27 15:18:00 -
[83]
Meh, two days. Thank god I set a long battleship skill training heh. Ah well, guess I can always play WoW til it's fixed. Just hope there's no patch today, because, yep, Tiscali blocks the official WoW patcher
|
chris xxl
Minmatar
|
Posted - 2007.06.27 15:44:00 -
[84]
Hows this for a thought,
why doesnt a ccp official send copys of this and all other forums complaining about tiscali, to tiscali customer service and demand that they allow us to play, or ccp will issue a notice telling all eve players not to use tiscali and to change isp. the threat that ccp will tell eve customers to change to another isp should encourage tiscali to improve its service. if that doesnt work then send all relevant info to all isp review sites, as this info should discourage all possible future customers joining the worst isp on the planet(tiscali).
this message has been posted in another thread i just think its relevant here as well.
|
Commander Lao
|
Posted - 2007.06.27 16:04:00 -
[85]
right Tiscali have said to log all complaints here
[email protected]
Lets the flood them with complaints till they have to do something.
|
Komac
|
Posted - 2007.06.27 18:54:00 -
[86]
I've been looking at new ISPs, and I've settled on UKFSN (http://www.ukfsn.org). Their site may look less professional than most, but for ú19.99 a month (ú2 more than Tiscali's 8meg), they offer 8meg downstream, 488kb/s upstream, only a 1 month contract so I can cancel easily, and 150mb webspace with mysql/php support.
But the best bit is that I just emailed them asking about their Free Usage Policy (FUP), P2P blocking or traffic shaping:
"We do not employ traffic shaping or an (un)fair usage policy [yes, an ISP just said that] on our services. The only form of bandwidth management in place is a loss/latency prevention tool which works as follows:
In the event that usage on a central pipe exceeds 96% all customers on
that central pipe whose download speed is greater than 2.5Mb have their
download speed reduced by 500kb/s. This happens until either usage drops
below 96% or the download speed reaches 2Mb - the system will not reduce
speed below 2Mb.
Once usage drops below 91% speeds are increased in 200kb/s increments.
This system is in place to prevent latency (high ping times) and packet
loss so as to ensure the service remains usable for customers who play
online games or use VoIP or other latency sensitive applications.
Thanks for using the help desk, if you have any further difficulties or are required to respond to your request, please login to the help desk."
There's also ADSL24, but they were only rated 8th rather than 5th on ispreview and paying for them doesn't help fund open source projects!
|
N4PALM
|
Posted - 2007.06.27 19:16:00 -
[87]
Originally by: Komac
I've been looking at new ISPs, and I've settled on UKFSN (http://www.ukfsn.org). Their site may look less professional than most, but for ú19.99 a month (ú2 more than Tiscali's 8meg), they offer 8meg downstream, 488kb/s upstream, only a 1 month contract so I can cancel easily, and 150mb webspace with mysql/php support.
But the best bit is that I just emailed them asking about their Free Usage Policy (FUP), P2P blocking or traffic shaping:
"We do not employ traffic shaping or an (un)fair usage policy [yes, an ISP just said that] on our services. The only form of bandwidth management in place is a loss/latency prevention tool which works as follows:
In the event that usage on a central pipe exceeds 96% all customers on
that central pipe whose download speed is greater than 2.5Mb have their
download speed reduced by 500kb/s. This happens until either usage drops
below 96% or the download speed reaches 2Mb - the system will not reduce
speed below 2Mb.
Once usage drops below 91% speeds are increased in 200kb/s increments.
This system is in place to prevent latency (high ping times) and packet
loss so as to ensure the service remains usable for customers who play
online games or use VoIP or other latency sensitive applications.
Thanks for using the help desk, if you have any further difficulties or are required to respond to your request, please login to the help desk."
There's also ADSL24, but they were only rated 8th rather than 5th on ispreview and paying for them doesn't help fund open source projects!
Watch the small print here:
Service Peak Allowance** Off-peak Allowance*** Price
Home MAX 3 3 GB 30 GB ú16.50
Home MAX 30 30 GB 300 GB ú19.99
Home MAX 60 60 GB 330 GB ú29.99
Home MAX 90 90 GB 360 GB ú39.99
Home MAX 120 120 GB 390 GB ú49.99
Home MAX 150 150 GB 420 GB ú59.99
**Peak hours are defined as Monday to Friday 08:00 to 22:00
***Off-peak is defined as Monday to Thursday 22:00 to 08:00 and Friday 22:00 through to Monday 08:00.
Youd have to do all yr downloading at night, which is fine if u leave yr pc on all the time. Notice how their idea of Peak times is most of the day 8am - 10pm.
Personally I dont like that, but then, as I said in a previous post. DSL is about chosing a lesser of evils.
Ahh hell its only a one month minimum so knock yrself out. This isp is doing the hard but nescessary thing. Not over selling bandwidth but charging realisticly for it. Which sadly is expensive. Still I'd go back to cable in a heartbeat if I could.
|
Komac
|
Posted - 2007.06.27 19:59:00 -
[88]
^^Wow, well noticed! I'll take that into consideration, and check out ADSL24 instead.
And yeah, cable is by no means being ignored by me. If I'm not pleased after 1 month, then Virgin cable will definitely be in my crosshairs.
Thanks again, for all the little details i was looking out for, I never thought about peak hours!
|
N4PALM
|
Posted - 2007.06.27 20:29:00 -
[89]
The Evolution service from Eclipse http://www.eclipse.net.uk/index.cfm?id=fixedmain_res has me most interested atm. Its another get what u pay for type. They do have an FUP but it resets each month, so if u get restricted peak times, its no biggie. I've heard really good things about them. They have a phonecalls package add-on too. The FUP cuts in at 20-30-40-50 GB depending on which option u buy. Also Option 5 has less people using than option 1 so get more guaranteed speeds. I've heard they arent overly strict about their FUP either. Unlike Tiscali, who are basically facist pig dogs! PLUS u can subricbe in 30day or 12 month contracts. If u go 12 month u get a free ethernet router I believe. That'll make these stupid USB piles o junk u get with Tiscali curl up n die.
Believe it or not, if Tiscali fix this problem, I'm considering staying with them, purely cos I'm so broke. Giving up tiscali would mean paying more or giving up my fone package, and I'm a **** for running up HUGE fonebills. Tis all a moot point as i'm still tied into the 12months atm.
|
MiGStalKeR
Galactic Exploration and Mining Corporation
Dark Matter Coalition
|
Posted - 2007.06.27 22:38:00 -
[90]
Im on Tiscali too unfortunatley and been having the same problems that have been mentioned already. Its not just EVE that seems to be suffering though, limewire, shareaza and bittorrent seem to be screwed up during peak times. Someone mentioned if other games were affected by this too, I play WoW a bit *puts on flame resistant suit* and it works completely fine no matter what time of day so maybe its just a problem they have with EVE. What ever happens, Tiscali is crap and always will be so get you MAC codes and go elsewhere tbh
|
aoife calyx
|
Posted - 2007.06.27 22:43:00 -
[91]
I posted this in the Tiscali mac code thread but its relevant here too so...
Just to let everyone know.. there is a way to leave inside your 12 month contract withour penalty.
Its all explained in this forum thread
http://www.tiscali.co.uk/forums/showthread.php?t=130586
the short of it is run a tracert to any ip address and check for "ips" in the address of the first couple of jumps. If its there youre on IPstream - a known problem area at Tiscali and they will allow you to leave without penalty if you dont want to wait for the resolution... which could be a fairly long while. To get the mac code you have to email [email protected] giving your primary email address and broadband enabled phone number stating that as the reason you want to leave.
Note it only works for customers on IPstream.
heres the relevant part of my tracert.
Tracing route to 87.237.38.200 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 21 ms 19 ms 19 ms lo99.lon-x-ips.as9105.net [212.74.111.239]
3 19 ms 19 ms 19 ms Gi1-0-6-70.lon11.as9105.net [80.40.119.170]
4 19 ms 20 ms 20 ms ge-4-0-0.lon11.ip.tiscali.net [213.200.77.73]
5 24 ms 20 ms 21 ms limelight-lon-gw.ip.tiscali.net [213.200.77.118]
the bold, underlined part is the key bit :)
hope that helps anyone else suffering like me
|
IceAged
|
Posted - 2007.06.27 22:54:00 -
[92]
Might I make a suggestion?
I too am using Tiscali, and this has gone on long enough. First P2P, then MSN, then youtube, now this. The only reason i havenÆt left them earlier is because i need the internet right now for work purposes, but this can't be allowed to go on any longer - I've decided tomorrow I will request the MAC code and leave.
These 'issues' are entirely manufactured by the Tiscali to compensate for their hopelessly overloaded infrastructure. It is a self inflicted 'problem' which they have neither reason nor intention to deal with. They are simply waiting for their better informed customers to leave them, thus solving the problem they themselves generated.
Given that there are over 200 ISP's to choose from in the uk alone, I don't see why a single person on this forum should put up with their disgraceful service any longer.
|
N4PALM
|
Posted - 2007.06.27 23:17:00 -
[93]
Agreed!
Although I'm hearing only good things from those that have been switched to datastream. Its the damn IPStream thats the killer. And a fully working connection with which to do with what you please, if u can avoid FUP is a great thing to those who's wallets arent too fat. Because, sure enough, outside of peak times, Tiscali is genuinely "unlimited". Meaning u can max yr bittorrent as much as u like. You'd have to pay alot more with another ISP to get that kind of bandwidth allowance.
Most of these problems started with the intro of Tiscali MAX. When I had the 2MB it was all stable. They are simply ripping us off and they dont give a damn. I bet someone at the top is getting very rich, despite the cheap prices. I doubt they even care if Tiscali go bust (Which isnt likely).
The touble is we are on IPStream and as such find that many things online are currently undo-able with Tiscali.
Now if they switch me datastream and fix this EVE problem etc, they sure are cheap and my wallet says yes yes yes.
...... My soul on the other hand?
...... Oh well, its 12:15, I expect I can get back on EVE now. Worry about my soul later, gonne give Tiscali 2 days then I'm gonna make preps to leave em.
|
Koryvarn
Amarr
Liberty Rogues
Interstellar Alcohol Conglomerate
|
Posted - 2007.06.28 16:02:00 -
[94]
EveMon now shows server as online, which it didn't before. However, I now get a permanent checking status rather that status: unknown
Still unable to connect during prime time, which blows.
|
Timothy Burgess
Shadow Of The Light
R i s e
|
Posted - 2007.06.28 17:11:00 -
[95]
Is letting me log on, but just refuses to load characters and/or let me enter the game.
The MAC Code calls...
|
Lugor
|
Posted - 2007.06.28 18:15:00 -
[96]
So is everyone getting stuck on Aqcuring Bulk Data before midnight and then being bale to get online? I got status unkown at one point in time but now its the above.
Why aint CCP doing something to get a Tiscali?
Who thinks we shoudl raid the Tiscali HQ and whip their engineers to work faster
|
Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
|
Posted - 2007.06.28 18:21:00 -
[97]
i phoned them yet again and demanded they escalate this problem, enough of the cr*p about filters/routers/firewall, that the problem was with them, they said like other people have posted here it is ipstream, and eve requires lots of data and they need to downgrade my network to solve it, after downgrading my speed to 1mb which they said would fix it and it hasnt. i suggest using a new isp unless ccp can do something about it. my internet knowledge is limited.
Tiscali im comming to pod you
|
Valek Noor
Eternal Pheonix
Interstellar Alcohol Conglomerate
|
Posted - 2007.06.28 18:48:00 -
[98]
there should be an icon for bashing your head against a wall
here comes another night of no eve
however i did actually manage to talk with someone today who did seem to have an idea of what he was talking about. I even had him looking in these forums at what we all had to say.
we were looking for eves port number which we found. he said that they would need some time to fix it - fair enough -we will see
they are starting to wake up but we should not give up hounding these guys to fix it, we do seem to be getting through, although sadly very very slowly
|
N4PALM
|
Posted - 2007.06.28 18:58:00 -
[99]
Edited by: N4PALM on 28/06/2007 18:58:46
Here it is as I see it. The only 2 real choices. ukfsn that Komac pointed out, and adsl24. I liked the look of eclipse too but they are just too expensive.
Both these ISP's are almost identical, they are both Entanet resellers. Entanet gets 4stars on Thinkbroadband. They are no Frills, No BS internet, the way it should be. Personally I'd opt for adsl24 for a slightly better package. But ukfsn gives money to uk open source developers, so maybe u wanna be charitable?
And yes! No EVE = I am bored! Sooooooooo heres a comparison chart...
Either way, they are both Entanet resellers and will have identical connections. Its down to who u wanna deal with.
I was told this "You wont be disapointed with an entanet connection"
I'm sold!
To obtain a MAC for the IPStream issue, email [email protected] including your primary Tiscali email address and Broadband enabled telephone number. Thats yr "Get out of the contract early, for free card".
Otherwise just call this number and moan to obtain yr mac:
0845 077 4488
To complain to tiscali contact: [email protected]
|
chris xxl
Minmatar
|
Posted - 2007.06.28 21:02:00 -
[100]
Originally by: Valek Noor
i did actually manage to talk with someone today who did seem to have an idea of what he was talking about. I even had him looking in these forums at what we all had to say.
we were looking for eves port number which we found. he said that they would need some time to fix it - fair enough -we will see
Ultimate respect to you for this hard work, (actually getting someone from tiscali to listen!!) Hope that your effort wont be wasted.
|
Libalo
|
Posted - 2007.06.28 21:21:00 -
[101]
I was just considering a few isps and most now charge loads for caped use. Just wondering if 30gb capped peak use is enough for playing EVE long term.
|
Trenon Lankhar
|
Posted - 2007.06.28 21:23:00 -
[102]
In case you don't know, Tiscali run 2 forms of bandwidth management.
One is Traffic Shaping, where they throttle your connection speed. Tyr to watch youtube video's during the evening and you'll prolly get bored of waiting for an hour for a 3 min clip.
The second, and the one that I think we're running into here, is blocking of P2P applications like Limewire, Azuereous, etc during prime time hours of 6PM and 12PM.
Somehow the packets EVE are sending are getting flagged and discarded, hence the pings / tracerts being ok, but not actually being able to connect.
It's 23.55 now, and if eveonline works in 5 mins, then I guess I'm right.
On Tiscali!!!
I'm also on an EVE trial, so this is very frustrating.
But at least i'm not alone,
What you said rings absolutely true with me, i've had all the threatening "youve been a bad boy during peak hours" letters, and i would not be suprised that what you described is happening with Tiscali.
I can't use Limewire at all, and any P2P is grabage between 6 and 12 ish PM, strangely my MLB.TV streaming 700K baseball is absoluteley great during peak hours.
I think you nailed it.
|
Edenmain
Rage Academy
oooh Shiny
|
Posted - 2007.06.28 22:07:00 -
[103]
I got the same message from Tiscali as a few others did, the one about upgrading systems etc. I am prepared to wait a bit if this is the case, but is this just a load of Bulls**t to throw me off the scent?
It went down about 6pm 25th June can log on at like 0750am but not at night at first id put it down to the flooding in the Hull area but seems thats not the problem.
So will it eventually get better or not does anyone know?
ive only just recently upgraded to the 8MEG also coz the basic Tiscali package didnt like my vent server. So im a bit ****ed off.
 |
Trenon Lankhar
|
Posted - 2007.06.28 22:26:00 -
[104]
Guild: Prophecies works fine, at any time.
|
Trenon Lankhar
|
Posted - 2007.06.28 23:03:00 -
[105]
And at the stroke of 12 O'clock EVE connects first time!!!
Amazing, what a coincidence
Tiscali you suck.
|
Komac
|
Posted - 2007.06.28 23:46:00 -
[106]
Edited by: Komac on 28/06/2007 23:50:28
Everyone trying to migrate: N4PALM just did half the work for you. Top man! I just linked to it in the "Tiscali Mac Code/Cancellation" thread http://oldforums.eveonline.com/?a=topic&threadID=545099&page=1 as well.
I did end up going for UKFSN and here's something else: you can have 1 static IP for free, but if you choose, you can also have 8 for free. Bound to come in useful at some stage i thought, so yes, i *will* have 8 static IP addresses, please.
|
N4PALM
|
Posted - 2007.06.29 00:01:00 -
[107]
Edited by: N4PALM on 29/06/2007 00:02:14
I requested my mac today... I did say I'd give tiscali a chance, but I was just thinking about my wallet. I guess I'll have to get BT option 2 for my fone calls and end up paying a little extra. But safe in the knowledge that its all ok... And if its not, I'll go somewhere else 30days later.
Yeah u get the 8 IP's with adsl24 too... Its hard to say which is better.. Immediately u can see the webspace deal is better with adsl24 but tbh id probably never use it, having said that u can use php with it, so it might not be a bad thing to have.
Does ukfsn do all this liek adsl24? Cos they dont specificaly mention it:
- View your ADSL Max reports (sync speed, interleaving status etc)
- Line fault status (track any open faults on your line)
- Usage history (track your daily usage amount)
- E-mail reports (to be informed of your usage via e-mail)
- Exchange information (view location and distance from exchange)
|
Komac
|
Posted - 2007.06.29 00:14:00 -
[108]
Good to hear ADSL24 are doing the same; looks like we have 2 real gems here (hopefully).
Ok, answers:
- I am not currently aware of being able to view ADSL max reports
- You can optionally sign up to a mailing list regarding line status. There are 2 in all: http://mailman.ukfsn.org/mailman/listinfo
- Not currently aware of a way to view history
- As you will have seen in the link above, there appears to be no email reports
- No sign of exchange information
So overall, a distinct lack of ADSL24's controls.
This explains the situation better than anything - I've screenshotted my control panel. http://i22.photobucket.com/albums/b309/jamescormack173/ukfsn-screen.jpg
It is, as he says, "under construction", and is definitely at an earlier stage than ADSL24's panel.
Here's a plan: next month i might just hop across to ADSL24 and see what it's like with all that extra control.
|
Komac
|
Posted - 2007.06.29 00:19:00 -
[109]
You know, I feel like after a few more days of this discussion we could make a sticky-able thread. Just generally on ISPs to watch out for, and preferred ISPs with comparisons.
|
Lugor
|
Posted - 2007.06.29 06:29:00 -
[110]
Has anyone petitioned CCP bout this. Cus i have and so far i have had no asnwer, and that was like nearly 2 days ago now.
|
Lugor
|
Posted - 2007.06.29 11:47:00 -
[111]
Right, i have just rang up tiscali and had a good b***h at two of their ppl. They said they do know of an area problem in my area (Cambridgeshire) which is makin the system have a lot more ppl on one area than usual.
Once i had my rant they told me the problem will be fixed. I then said 'if aint fixed shall i ring up and have another go at u?'
The reply was 'Yes', silliy idiot. Hopefully this will sorted soon.
|
N4PALM
|
Posted - 2007.06.29 14:57:00 -
[112]
And here we go again, same time, just b4 4pm, lost conenction!
So I guess that guy that told me 48 hours was wrong, just goes to prove u cant trust a word they say.
|
XerZex
Dark Entropy
|
Posted - 2007.06.29 15:51:00 -
[113]
went for me also. pipex / tiscali are such idiots. I spent 3 hours on the call - think i am just going 2 have 2 buy out of the contract.
|
bugs 11
|
Posted - 2007.06.29 16:43:00 -
[114]
i have been having same problem and you guessed it i'm with tiscali
|
Kerosene
Caldari
Fun Inc
Knights Of Syndicate
|
Posted - 2007.06.29 16:56:00 -
[115]
My alliance are all off on a jolly op now and I've got to let them down because Tiscali won't let me log on I wish I could change it but for the short term I'm not able to
__
The way to stop isk farmers is to STOP BUYING ISK.
Xelas recruitment ad in my bio (nerf mods sense of satire ffs) |
Dandon Chan
|
Posted - 2007.06.29 17:12:00 -
[116]
I got some good advice on another website on the issue of having to pay the rest of the contract:
Quote:
Did you keep a copy of the Terms & Conditions when you signed up? If (most likely) not go download their current copy and scan it for anything stating they do not support online gaming. Take screenshots of all their product descriptions on their website while you are at it.
My guess (IANAL) is it shouldn't be too much trouble getting out of the contract if what they say is true ... but this is Homecall
I'm with Pipex homecall, their terms and conditions are here: Clickeh
The Tiscali T&C's are here: Linkage
No mention anywhere of not supporting online gaming anywhere in either of those as far as I can see.
|
Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
|
Posted - 2007.06.29 17:13:00 -
[117]
i reboot my router and am able to log in, but it doesnt hold i get booted after a min or so.
|
SasRipper
DIE WITH HONOUR
|
Posted - 2007.06.29 17:17:00 -
[118]
now someone explain why eve & tiscali dont mix
& why this just happens randomly
*snip* Sas has spoken this tread shall be locked. |
Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
|
Posted - 2007.06.29 17:20:00 -
[119]
"I understand and apologise for the fact that the issue of unable to use P2P application during evenings persists.
I would like to inform you that the P2P programs shares maximum bandwidth on the internet network. Also, as informed to you earlier, in the peak time most of the internet users logs in and they need the equal bandwidth. Due to lack of bandwidth the P2P programs fails to connect to the other P2P programs. That is why we recommend you to use the P2P programs in the outside peak hours.
However, I have checked our records and found that your issue has already been escalated to our concerned department and the issue is being investigated by our engineers. I assure you that the issue will be resolved at the earliest. You will be informed and updated about the issue by the concerned department. We would appreciate your patience and co-operation in this regards.
You may receive an automated confirmation email within 72 hours asking for an update on the resolution of your issue. We would request you to ignore that message for the time being. Rest assured that the issue will be open till it is completely resolved.
Also, I would like to inform you that Tiscali Technical Support Team is aware of this issue & the engineers are working on the enhancing the network that will be fully functional within a few days.
For further information and updates, please contact at [email protected], with your Broadband enabled telephone number and details of the peak time issue.
In this case, as asked in previous email, if you wish to cancel your broadband account, before you cancel the broadband service, I would request you to please visit the link below to check on the terms and conditions for the broadband cancellation;
https://uk-tiscali.custhelp.com/cgi-bin/uk_tiscali.cfg/php/enduser/std_adp.php?p_faqid=438
Since we are from a Technical Support helpdesk team, I am unable to assist you from this helpdesk in canceling your broadband account. In this case, after reading the contents of the link, please contact our Broadband Cancellation team at 08707449966 (Option 5). Calls are charged at local rate. Lines are open 9am to 9pm. They will be in a better position to assist you in this issue.
Hope the information provided by me has addressed your concern. For any other queries or concern, feel free to contact us and we will be glad to assist you."
-An email from tiscali
How many times do i have to tell them its NOT P2P grrrrr
|
Valek Noor
Eternal Pheonix
Interstellar Alcohol Conglomerate
|
Posted - 2007.06.29 17:49:00 -
[120]
i got this exact same mail
time for me to grab another beer and phone them , well its not like i got much better to do
|
Imiarr Timshae
Roid Vandals
Free Trade Zone.
|
Posted - 2007.06.29 18:27:00 -
[121]
Edited by: Imiarr Timshae on 29/06/2007 18:34:35
Right, thought I'd add to this, I'm have all the same problems as you guys, "Status Unknown" OR perpetual Checking Status, HOWEVER I am not with Tiscali!
I am with Toucan, what the christ bejesszus is going on?
Clean installs don't help it neither.
Edit : Tracert displays a Tiscali address about 6th in the 8 jumps it takes for me to ping the Eve router, could it be that I am feeling the pain for Tiscali's f**k up's and I'm not even with them?
-Imiarr- |
Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
|
Posted - 2007.06.29 18:35:00 -
[122]
Originally by: Imiarr Timshae
Right, thought I'd add to this, I'm have all the same problems as you guys, "Status Unknown" OR perpetual Checking Status, HOWEVER I am not with Tiscali!
I am with Toucan, what the christ bejesszus is going on?
Clean installs don't help it neither.
tiscali and pipex customers will have the same problem, my guess is toucan runs on the same network as tiscali, as does pipex
|
aoife calyx
|
Posted - 2007.06.29 18:52:00 -
[123]
Sorry to break it to you.. you ARE with tiscali - toucan use the tiscali network. Basically they resell tiscali broadband under their own brand.
Originally by: Imiarr Timshae
Edited by: Imiarr Timshae on 29/06/2007 18:34:35
Right, thought I'd add to this, I'm have all the same problems as you guys, "Status Unknown" OR perpetual Checking Status, HOWEVER I am not with Tiscali!
I am with Toucan, what the christ bejesszus is going on?
Clean installs don't help it neither.
Edit : Tracert displays a Tiscali address about 6th in the 8 jumps it takes for me to ping the Eve router, could it be that I am feeling the pain for Tiscali's f**k up's and I'm not even with them?
|
Imiarr Timshae
Roid Vandals
Free Trade Zone.
|
Posted - 2007.06.29 19:03:00 -
[124]
Toucan just outright denied that fact on the phone.
"No Sir, that would not be the problem Sir, we do not use the Tiscali network, any problems you are having would be due to the BT network."
Now what? They say I should upgrade to a 2mps line (ú1) more and that will stop it. They are working on the basis that if my current line (576kbps) was 4 times larger, it would only reduce so much, thus I would have enough remaining to use Eve
Halp meh.
-Imiarr- |
Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
|
Posted - 2007.06.29 19:05:00 -
[125]
Originally by: Imiarr Timshae
Toucan just outright denied that fact on the phone.
"No Sir, that would not be the problem Sir, we do not use the Tiscali network, any problems you are having would be due to the BT network."
Now what? They say I should upgrade to a 2mps line (ú1) more and that will stop it. They are working on the basis that if my current line (576kbps) was 4 times larger, it would only reduce so much, thus I would have enough remaining to use Eve
Halp meh.
i think its rubbish, tiscali told me to downgrade and it would fix it, it hasnt now im on a crappy 1mb connection. the problem lies with IPStream see here : Linkage
|
Imiarr Timshae
Roid Vandals
Free Trade Zone.
|
Posted - 2007.06.29 19:15:00 -
[126]
Edited by: Imiarr Timshae on 29/06/2007 19:18:58
Edited by: Imiarr Timshae on 29/06/2007 19:15:25
Another phone call!
Me > "I was wondering, one of the people from the game who have been having this trouble also says that you just resell Tiscali internet under your own brand."
"Katrina" > "Um....(pause, faint speech in background)..Yes, we are with Tiscali, they are our parent company, but we are a seperate entity."
Me > "Oh, so, you do use the Tiscali network?"
"Katrina" > "Yes, and Pipex also."
Me > "So, if i upgrade to a 2mbps line like was suggested, would that fix it? "
[Break, i have two houses, the other one is Toucan also, though is in a town, this one is in a crappy village. The one in the town has 2mbps, and works crisp all through the day, as far as i know, now i have to wait till sunday to check this...]
"Katrina" > "If you upgrade to a 2mbps line you will be beginning another 12 month contract."
Me > "OMG!"
GUYS! Anyone else not getting on this evening? Guess what, Film Four 9pm : Kinpin. Followed by the Big Lewbowski at 11:10pm. I'm going to make me a sammich and watch some moveh!
-Imiarr- |
Commander Lao
|
Posted - 2007.06.29 22:51:00 -
[127]
Does anyone have the problem when it gets to Acqurinig Bulk Data and then it hangs? Plz say yes cus then it is somethin eles for me to b***h to tiscali bout. My dad wont change ISP so its really annoying.
|
Sterbehilfe
|
Posted - 2007.06.30 02:40:00 -
[128]
I got the same problem, but just with my PC. Just status unknown. My laptop runs fine, without problems. I did try anything but nothing worked out. And no, i'm not a tscali user. Does anyone have a idea?
|
bugs 11
|
Posted - 2007.06.30 09:58:00 -
[129]
saturday morn 10:56 kicked from game connection lost and now can't reconnect
|
Edenmain
Rage Academy
oooh Shiny
|
Posted - 2007.06.30 10:05:00 -
[130]
same here 11am and shut down, just as i jumped through a gate into combat.
Ive given them till friday to sort it out or im leaving.
|
Veren Sark
Amarr
Yakuza Corp
THE R0NIN
|
Posted - 2007.06.30 10:10:00 -
[131]
ditto same problem, I am (unfortunately Tiscali) and have been having status unkown for the past couple of days. Just got booted now can'tget back on.
Anything that can be done (apart from assasinating anyone who has anything to do with ****cali)?
V
Always fight on a full stomach! |
Kerosene
Caldari
Fun Inc
Knights Of Syndicate
|
Posted - 2007.06.30 10:12:00 -
[132]
Originally by: Veren Sark
ditto same problem, I am (unfortunately Tiscali) and have been having status unkown for the past couple of days. Just got booted now can'tget back on.
Anything that can be done (apart from assasinating anyone who has anything to do with ****cali)?
V
Yup me too. Just as I was saying to my mate 'I'm thinking of ratting or something until Tiscali gets their act together'. Either that or I'm going to use www.your-freedom.net again. The free package works but disco's every 60 minutes. It's not expensive but it's not something we should have to do.
__
The way to stop isk farmers is to STOP BUYING ISK.
Xelas recruitment ad in my bio (nerf mods sense of satire ffs) |
Veren Sark
Amarr
Yakuza Corp
THE R0NIN
|
Posted - 2007.06.30 10:21:00 -
[133]
hey Kero,
fancy meeting you on here eh!
Bloody can't stand tiscali, they suck big time. the good news is that my 12 month contract expired this month and as i'm about to move I'll be getting a new isp...which one I don't know. They're all like mibile phone companies these days, ie. all crooks and as bad as each other.
Hope to see you in game if one can actually get back in there at some stage
Always fight on a full stomach! |
N4PALM
|
Posted - 2007.06.30 10:22:00 -
[134]
Thats odd, I didnt get disconnected, so maybe this morning isnt a genral tiscali fault but something more specific or local?
Anyhoo it is indeed beyond a joke now.
For those that still dont know ... go to RUN, type CMD, press enter
Type
tracert www.bbc.co.uk
If yr first or second address has "ips" somewhere in it then you can apply for a mac code to leave tiscali. If you are still within your 12 month contract you will not be charged.
for example:
lo99.lon-x-ips.as9105.net
|
XerZex
Dark Entropy
|
Posted - 2007.06.30 10:29:00 -
[135]
Originally by: Kerosene
Originally by: Veren Sark
ditto same problem, I am (unfortunately Tiscali) and have been having status unkown for the past couple of days. Just got booted now can'tget back on.
Anything that can be done (apart from assasinating anyone who has anything to do with ****cali)?
V
Yup me too. Just as I was saying to my mate 'I'm thinking of ratting or something until Tiscali gets their act together'. Either that or I'm going to use www.your-freedom.net again. The free package works but disco's every 60 minutes. It's not expensive but it's not something we should have to do.
going to try your-freedom.net in a sec.
|
N4PALM
|
Posted - 2007.06.30 10:36:00 -
[136]
Edited by: N4PALM on 30/06/2007 10:35:07
Are there other sites like your-freedom.net... linksanyone?
It says u can only use for 6 hours a day
|
XerZex
Dark Entropy
|
Posted - 2007.06.30 10:54:00 -
[137]
Edited by: XerZex on 30/06/2007 10:53:44
hmmmmm it almost works - if it does, im gonna buy it..
i can get as far as entering the game, and then i get the "DT message" - but no juice after :(( grrrr
|
N4PALM
|
Posted - 2007.06.30 11:03:00 -
[138]
Well I just managed to get back on without using any proxies just before DT anyway.
But also I found this website too, but I cant get it to work.
http://www.http-tunnel.com/html/default.asp
|
XerZex
Dark Entropy
|
Posted - 2007.06.30 11:16:00 -
[139]
right, installed some more apps, and going through a load of stuff with some networking friends - IF this works, I will stick a how-too-guide up for you all - should work regardless of ISP. :)
|
NuZZ0r
|
Posted - 2007.06.30 11:28:00 -
[140]
Ahh I live in australia and am with a broadband company named Dodo, this has never happened to me besides today 30th June 1 hour before maint (29th over in euro)... I entered my pass in wrong then it happened, previously it showed the status, odd?
Um what the fawk?
|
XerZex
Dark Entropy
|
Posted - 2007.06.30 12:47:00 -
[141]
i am currently able to connect - can other tiscali / pipex customer connect? IF NOT, i will publish my findings, and the way you can connect using www.your-freedom.net and OpenVPN.
|
chris xxl
Minmatar
|
Posted - 2007.06.30 12:51:00 -
[142]
I am unable to connect at the present time, constant checking status/status unknown loop.
|
Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
|
Posted - 2007.06.30 13:01:00 -
[143]
snap
|
ridsi
|
Posted - 2007.06.30 13:03:00 -
[144]
Hey guys, I just saw this thread and Im having the same trouble. Alot of pages to go through so can you give me an update on whats happening and if this problems has been fixed? Anyway to at least get in for a few minutes or something? Let me know please.
Thanks, Mike.
|
Dandon Chan
|
Posted - 2007.06.30 13:03:00 -
[145]
Same for me :( was on fine all morning, you would think weekends are off peak.
|
XerZex
Dark Entropy
|
Posted - 2007.06.30 13:08:00 -
[146]
http://oldforums.eveonline.com/?a=topic&threadID=547642
try the above - works for me.
|
Timothy Burgess
Shadow Of The Light
R i s e
|
Posted - 2007.06.30 13:25:00 -
[147]
Originally by: N4PALM
Edited by: N4PALM on 30/06/2007 10:24:17
If yr first or second address has "ips" somewhere in it then you can apply for a mac code to leave tiscali. If you are still within your 12 month contract you will not be charged.
for example:
lo99.lon-x-ips.as9105.net
Why is that?
|
Sweatybeefcurtains
|
Posted - 2007.06.30 13:53:00 -
[148]
I am a tiscali user and i find i can go on in the morning (GMT) till shut down then i can't get on from then on.
|
Vacille
|
Posted - 2007.06.30 14:18:00 -
[149]
Edited by: Vacille on 30/06/2007 14:18:49
Hey, am a toucan subscriber and as ive read toucan is just tiscali in disguise so i get the same problems :(
It happens to me around 4pm GMT till 12am then i can play all night if am not tired but today if went of at 11am!!! and so far (10 past 3) it isint on yet which is extremely annoying.
Thanks god ive been docked every time this has happened.
I cant make a complaint at the link a few of you have given because toucan is not listed and i asked toucan on the phone is they were in anyway connected to ticali but of cource they said they werent lol so i quess ill have to wait out my contract cause i dont have the cash to pay the whole contract and whats even worse is that the contract renewed because i upgraded to 8meg a month ago so am pretty F****D.
But am going to downgrade to 2meg again because the speeds still suck at 8meg and i never had any problems at 2meg so we will see how it goes.
|
Marvin Jones
|
Posted - 2007.06.30 14:27:00 -
[150]
Well guys, I got kicked off again this morning and still can't get on. I guess we'll be ok after quarter past midnight (as usual), although I'll be down the pub by then!
Since I started this topic I've quit contract on Tiscali and look forward to them chasing me for the money... if they have no contract small-print then it could be that Tiscali is breaking trade descriptions.
APPEAL: To any CCP people reading this...please talk to Tiscali on our behalf, because it's also your belhalf too. We support the game fanatically, maybe you could support us! (ie. those forced to stay with Tiscali).
|
XerZex
Dark Entropy
|
Posted - 2007.06.30 14:49:00 -
[151]
guys.. cehck out my forum thread:
http://oldforums.eveonline.com/?a=topic&threadID=547642
Could really help you out!
|
N4PALM
|
Posted - 2007.06.30 15:11:00 -
[152]
Edited by: N4PALM on 30/06/2007 15:10:19
I just added another solution that seems to work to that thread also
|
Veren Sark
Amarr
Yakuza Corp
THE R0NIN
|
Posted - 2007.06.30 15:16:00 -
[153]
Tiscali = shower of kuntz, didn't know they f'ed up limewire also. Explains alot.
Am looking forward to never using those b##tards again.
Always fight on a full stomach! |
Jahua
|
Posted - 2007.06.30 17:04:00 -
[154]
Edited by: Jahua on 30/06/2007 17:03:46
This may not apply to anyone else, but it was such a simple fix for me, it almost hurt!
Unlike most people here, I use a file-share program. While that program gives me no problems, a program that I use to keep the music industry from peeking at me does.
PeerGuardian appears to have tagged CCP to be blocked. Those that use PeerGuardian, knows what it does and why, those that don't will have to keep looking for a solution. May I suggest any program that is designed to stop computer access... firewalls, anti virus, anti spam, P2P protection...
Hope this helps.
|
Lugor
|
Posted - 2007.06.30 17:36:00 -
[155]
Right i really need to know if my problem is Tiscali related cus so far CCP still aint answered my petitions.
Does anyone hang on Acquiring Bulk Data between 6pm and midnight? Plz someone answer me and help cus i cant play EVE at all at the moment
|
chris xxl
Minmatar
|
Posted - 2007.06.30 17:56:00 -
[156]
Edited by: chris xxl on 30/06/2007 17:56:41
Originally by: Lugor
Right i really need to know if my problem is Tiscali related cus so far CCP still aint answered my petitions.
Does anyone hang on Acquiring Bulk Data between 6pm and midnight? Plz someone answer me and help cus i cant play EVE at all at the moment
dont even get to login just status unkown between 4pm and midnight. tiscali is my isp.
can get on using work around software as explained in this thread http://oldforums.eveonline.com/?a=topic&threadID=547642.
|
Lugor
|
Posted - 2007.06.30 18:22:00 -
[157]
soz but do u think ym problem is related as i am with tiscali as well
|
Angeles
Caldari
ZiTek Deepspace Explorations
Prime Orbital Systems
|
Posted - 2007.06.30 18:59:00 -
[158]
oh god yes check out Tiscali Fix for a solution
|
Hawk Bavil
Tides of Silence
Hydra Alliance
|
Posted - 2007.06.30 21:41:00 -
[159]
Same for me too. 16:00 to 24:00 unable to connect, then got disconnected at 11:00 today.
I have already got my MAC code from Tiscali which took about an hour to arrive.
I set up an account with BT as trying to find an unlimited supplier is not easy. Have sent two complaints to the ISPA about Tiscali. Suggest you guys complain to the ISPA too.
|
Lugor
|
Posted - 2007.07.01 09:49:00 -
[160]
does anyone know the IP address for EVE, the port number and protocal? Need it to fix this problem
|
Sweatybeefcurtains
|
Posted - 2007.07.01 20:59:00 -
[161]
Im thinking of switching to Nildram now since i am not getting any joy from tiscali. Anyone else a Nildram user? Would you recommend useing them as an isp? Works with eve (most important :D )
http://broadband.nildram.net/
|
Larno
Gallente
Vali Corporation
|
Posted - 2007.07.02 01:13:00 -
[162]
Originally by: Jahua
Edited by: Jahua on 30/06/2007 17:03:46
This may not apply to anyone else, but it was such a simple fix for me, it almost hurt!
Unlike most people here, I use a file-share program. While that program gives me no problems, a program that I use to keep the music industry from peeking at me does.
PeerGuardian appears to have tagged CCP to be blocked. Those that use PeerGuardian, knows what it does and why, those that don't will have to keep looking for a solution. May I suggest any program that is designed to stop computer access... firewalls, anti virus, anti spam, P2P protection...
Hope this helps.
This helped me, thanks!
----------
"Whining gets you stuff, that is why humans got to the top of the food chain and all the other animals got nerfed." |
Tenro
|
Posted - 2007.07.02 04:57:00 -
[163]
how do i know if im going through tiscali or not?????
|
Zabraxx Ex'ator
Minmatar
|
Posted - 2007.07.02 14:12:00 -
[164]
Argh! I thought I was back in... Fine for about 15 minutes then I got booted and I'm back to being stuck at the character selection screen.
|
Veren Sark
Amarr
Yakuza Corp
THE R0NIN
|
Posted - 2007.07.02 14:51:00 -
[165]
i've just rang Tiscali and of course they deny everything although I could hardly understand what he was saying to be honest.
He informed me they never block port etc and I basically told him he was told to say that etc etc.
What a bunch of titz!
Always fight on a full stomach! |
hUssmann
Caldari
Veto.
Veto Corp
|
Posted - 2007.07.02 14:53:00 -
[166]
Originally by: Sweatybeefcurtains
Im thinking of switching to Nildram now since i am not getting any joy from tiscali. Anyone else a Nildram user? Would you recommend useing them as an isp? Works with eve (most important :D )
http://broadband.nildram.net/
Using nildram, not one problem, cheap too.
Ginger Magician > You are merely an effective ganker of haulers who runs at the first sign of combat. |
ridsi
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Posted - 2007.07.02 20:49:00 -
[167]
Hi, I just fixed this issue guys. It had to do with my windows live onecare. I uninstalled it and it worked. Try it you guys to see if it works. I want to see if this helps you guys.
Thanks, Mike.
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Veren Sark
Amarr
Yakuza Corp
THE R0NIN
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Posted - 2007.07.02 21:19:00 -
[168]
Originally by: ridsi
Hi, I just fixed this issue guys. It had to do with my windows live onecare. I uninstalled it and it worked. Try it you guys to see if it works. I want to see if this helps you guys.
Thanks, Mike.
what the eck is windows live onecare when it's at home
Always fight on a full stomach! |
ridsi
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Posted - 2007.07.02 21:48:00 -
[169]
Hi, its software from microsoft for like viruses. www.onecare.com. Also, try disabling any virus or firewall software. If disabling does not work try removing it and then restard the computer and try it. If that doesnt work then re-install back what you had and I dont know what else it could be.
Thanks, Mike.
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Splade
Amarr
Subach-Tech
FATAL Alliance
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Posted - 2007.07.02 21:50:00 -
[170]
Another thing microsoft make you install on MSN messenger to check mails and files you send etc.
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ridsi
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Posted - 2007.07.03 16:01:00 -
[171]
Hey guys, well I will be removing my eyes off this topic in 24 hours or less because I dont see many replies to my answer. So if the onecare thing worked for you if you had it installed can you please let me know? Just checking. If it didnt than hope it works for you soon!
Thanks, Mike.
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Sinnbad Mayhem
Amarr
Pitch Black Incorporated
Praesidium Libertatis
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Posted - 2007.07.03 16:18:00 -
[172]
After downloading the patch I got the Status Unknown bug
Workaround (that worked for me  ):
In the server section of the EVE client, replace the name Tranquility with the IP address: 87.237.38.200
Cheers
S&M |
Kosmo Kraymer
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Posted - 2007.07.03 22:25:00 -
[173]
Well at least the cancellations dept of tiscali are tops!
Got my MAC in under an hour
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N4PALM
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Posted - 2007.07.04 16:25:00 -
[174]
Originally by: ridsi
Hey guys, well I will be removing my eyes off this topic in 24 hours or less because I dont see many replies to my answer. So if the onecare thing worked for you if you had it installed can you please let me know? Just checking. If it didnt than hope it works for you soon!
Thanks, Mike.
No offense, but thats cos your answer is wrong. We have already established this is a Tiscali issue, not our firewalls or onecare or whatever the hell else.
You may of found a solution for YOU or you may not. But one thing is clear this IS a Tiscali problem.
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Valek Noor
Eternal Pheonix
Interstellar Alcohol Conglomerate
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Posted - 2007.07.04 18:42:00 -
[175]
Well finally my misery is soon to be at an end as today i got my mac code.
In a nutshell guys, they aint gonna fix this anytime soon, i got called by someone from tiscali. They have read this whole thread and continue to monitor it ( hi btw - thanks for the speedy Mac code )
The best thing you can do is to get out and find another supplier. there are no fixes planned for months - this guy said end August just for a speed update, i nearly died. however they are willing to let you out of your contract (i swear to god i got my mac code within an hour of speaking to this guy.)
My advice to you is get out - as to who i am going with well its still unknown but i will never go for a cheap option again, i learned my lesson you get what you pay for.
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Morvana
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Posted - 2007.07.06 09:07:00 -
[176]
I complained using the ISPA complaint link (see post by Angeles at the bottom of page 2) and the following day got this reply;
'I have tried to make contact with you at your home with regards to the complaint you have made to the ISPA. Could you please get in touch with me at your earliest convienience and provide me with more information to look into your account'
Kind Regards
Fiona Fergusson
High Level Complaints Executive
Tiscali UK Ltd
Direct Line: xxxx
Group Line :xxxx
Fax: xxxx
Unfortunately I didnt check my emails for a few days so I didnt reply until the 4th July and directed her to this thread and explained what the problem is and the fob offs we have had as eve players.
I was out most of last night so I only got to test eve at 23:50 and it connected - I dont know if it was as a result of it being close to the midnight cut off or because of my reply to the complaints people. Normally I have to wait until about 00:15 to login.
Alas I wont be able to test it tonight as I'll be moved over to BT this afternoon where I wont have this problem.
If anyone is fed up of talking to overseas call centres with no clue then drop me an eve-mail and I'll pass on the email address and phone numbers of the person above who got back to me so you can see if they can sort your issue out, just in case they did actually fix it for me yesterday.
At least if the high level complaints department get lots of direct complaints they may realise just how annoyed we are as I bet they never see any real impact from people calling into the call centres.
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Kamist Reloe
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Posted - 2007.07.06 19:24:00 -
[177]
Status unknown all day long again.
Pathetic.
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aoife calyx
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Posted - 2007.07.06 23:06:00 -
[178]
Well I'm now 3 days into my 2nd complaint to the ISPA.. Tiscali havent bothered even atempting to contact me yet.. luckily the Your-freedom proxy service works otherwise id have very little net connection full stop.
IANAL, but my partner is.. can anyone else here say "breach of contract"? We can, and small claims court is definitely on the agenda if things dont improve, and quickly. If were right, then not only refund of phone calls to tech support, but the proxy service fees and a refund of service charges could be sorted out.
My advice is dont back down and claim for he loss of serivce to be refunded as well as a MAC code.
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Setesh Re
Gallente
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Posted - 2007.07.06 23:28:00 -
[179]
Edited by: Setesh Re on 06/07/2007 23:29:17
Tried all this, didn't work for me. Still got "Status: Unknown" - tried connecting through quite a few Freedom servers, all to no avail.
I do not live in Europe, USA here. Comcast Cable Internet.
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N4PALM
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Posted - 2007.07.07 13:27:00 -
[180]
Well try diagnosing the problem your end then! Cos its not likely the problem the rest of us here face.
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Kawell
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Posted - 2007.07.08 19:46:00 -
[181]
Just been off the phone with Tiscali regarding this matter. I was told that they are currently fixing the problem and hope to have it resolved within 7 working days........yeah right
Im giving them until Thurday 12th july then pulling the plug on Tiscali. Thinking about going with Virgin Broadband, they seem to be highly regarded. |
N4PALM
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Posted - 2007.07.09 04:50:00 -
[182]
LOL wow our cause has made it to ispreview.co.uk Linkage
So, anyway I'm currently trying to decide between bt broadband and adsl24. Anyone got experience with BT? I dont think I'll have problems with adsl24 but I also want a phone deal so maybe its better to get it all from BT provided the BB connection is stable.
Decisions decisions, one evil or the other? hmmm!
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