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Trouble logging on to TQ, and EveMon is sulking about it too...

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Author	Thread Statistics \| Show CCP posts - 3 post(s)
Contralto Gallente Department Of Health and Social Security	Posted - 2007.08.15 12:43:00 - [61] Another point to consider is what region are you in Xaltor? remote chance that it is a node problem. Im in Sinq laison and heading for Heimatar in Min Space. ---------- Gallente and Minmater Faction standings transfer service, fast and efficient service, Eve-mail for info,
Jeretomi Azure Horizon Coalition Of Empires	Posted - 2007.08.15 12:56:00 - [62] I'm with Eclipse and had problems logging on generally this morning (not EVE), but a modem reboot solved that. Played most of the morning ~10am to downtime, but then had problems logging immediately afterwards...same issue as op, hung on Checking status. However, another modem reboot and I'm back flying just fine.

CCP John Proctor	Posted - 2007.08.15 13:01:00 - [63] Hello: Want to let you know that we recieved a call from this ISP and we provided them with the IP information that is used to connect to TQ, they are looking into the issue from there end and will try to resolve it. We are working with the ISP in sorting the issue out.

Amaron Ghant Caldari b00's Crew	Posted - 2007.08.15 13:08:00 - [64] Originally by: CCP John Proctor Hello: Want to let you know that we recieved a call from this ISP and we provided them with the IP information that is used to connect to TQ, they are looking into the issue from there end and will try to resolve it. We are working with the ISP in sorting the issue out. Thanks for the update John.
Gypsio III Darkness Inc.	Posted - 2007.08.15 13:15:00 - [65] Thanks for the info.
Xaltor	Posted - 2007.08.15 13:20:00 - [66] Okay, on the blower once again.. Here's an update... Eclipse can't find anything wrong that would be causing this. Evolution and Business options run through the same exchanges, the only difference is the level at which they're capped, speed/bandwidth wise. After a langthy discussion, we're all agreed it's unlikely to be a DNS problem. Eclipse are pretty much out of ideas as to the cause. However, CCP can't be directly to blame either, because it's only (so it seems, for the most part) eclipse users expericing the problem. With the problem being intermitten, they suspect a software problem on CCP's end. But with it being limited to eclipse users, this idea is in the barrel, so to speak. Still on the phone, will update you soon. [By the way, I'm in Minmatar space.. Illinfrik system.]
NobodyGood Master Miners Aftermath Alliance	Posted - 2007.08.15 13:24:00 - [67] I have been constantly connected with no problem at work with no drops so far since downtime
Xaltor	Posted - 2007.08.15 13:26:00 - [68] Just to let you all know, I'm now going up the food chain. Being put through the managment at eclipse. Will update you as things progress (Or not, as the case might be)
Amaron Ghant Caldari b00's Crew	Posted - 2007.08.15 13:27:00 - [69] I lost a ship due to this in Ruvas in Caldari space at about 0430 UK time. The petition is in so as you can imagine i'm quite interested about where the "blame" for this problem actually lies. Happy that both CCP and Eclipse are looking into it though. I've been logged in now for about half an hour, and it seems stable, but hey, the day is young
Xaltor	Posted - 2007.08.15 13:28:00 - [70] Originally by: Amaron Ghant I lost a ship due to this in Ruvas in Caldari space at about 0430 UK time. The petition is in so as you can imagine i'm quite interested about where the "blame" for this problem actually lies. Happy that both CCP and Eclipse are looking into it though. I've been logged in now for about half an hour, and it seems stable, but hey, the day is young I'm lucky I've been docked this whole time. But I haven't managed to maintain a connection for more than 5-10 minutes so far. same syptoms as before.
Andrue Amarr	Posted - 2007.08.15 13:45:00 - [71] If nothing else it shows that Eclipse are an ISP who take tech. support seriously. Not really a surprise to me as I've heard that before. I had two drops on Saturday morning (my ISP is Be) which made me a bit wary but they didn't happen again so it's probably not related. IIRC Be connect to Eve's cluster using Tiscali () but it's a low latency connection that's normally very good. -- (Battle hardened industrialist) [Brackley, UK] *This is not* a signature**
Crayathan Gallente Contraband Inc. Mercenary Coalition	Posted - 2007.08.15 13:50:00 - [72] Edited by: Crayathan on 15/08/2007 13:52:02 Edited by: Crayathan on 15/08/2007 13:49:56 Originally by: Xaltor Just to let you all know, I'm now going up the food chain. Being put through the managment at eclipse. Will update you as things progress (Or not, as the case might be) nm dropped again
Maceross horizons GoonSwarm	Posted - 2007.08.15 13:51:00 - [73] Just wanted to say that I am with Eclipse and also experience intermittent loss of connection to EVE, which can take 10-30 mins it seems to clear up before I can log in again. The latest occurance being last night it dropped me just once, but I could recconnect again after about 10 mins and a system reboot. I live in Bristol.
Xaltor	Posted - 2007.08.15 14:03:00 - [74] Okay, after a very long call, we don't seem to have made much progress. A suggestion to use "http-tunnel" to try and see if that lets me connect (A workaround suggested for tiscali/pipex people with a similar problem). Click Here For That Post Still waiting at aquiring bulk data right now, with a very slow transfer of data. I'm not hopeful, to be honest.
Sweet Whisper	Posted - 2007.08.15 14:10:00 - [75] I am also with eclipse and have been having problems for a couple of days. - Modules not activating - Black screen logins/undocks - Bulk data freezes - CTD's - Connection losts - Checking status freezes
Entil Za Caldari Eye of God X-PACT	Posted - 2007.08.15 14:12:00 - [76] Originally by: Maceross I live in Bristol. o/ See you in local :)
Xaltor	Posted - 2007.08.15 14:15:00 - [77] Well, the http-tunnel idea didn't really work. Tried it twice, never got passed aquiring bulk data. Tried it the usual way, and it connected. Let's see how long for, shall we.
Xaltor	Posted - 2007.08.15 14:22:00 - [78] Hate to tempt fate, but.. Still connected. Longest all day so far.

CCP John Proctor	Posted - 2007.08.15 14:23:00 - [79] For those expericing problems could you post a TRACERT going to 87.237.38.200 Also see what you get when you TELNET 87.237.38.200 26000 You should get a screen with some jumbled characters and ending with LIVE@ccp You can scramble the first 2 hops on your TRACERT IP address listing but it helps to have hops 3 and onwards listed.

sausauge meat	Posted - 2007.08.15 14:31:00 - [80] I'm having the same issues, I'm just wondering if those huge storms that have just started in the UK may be the problem? <-- Don't flame me
Xaltor	Posted - 2007.08.15 15:06:00 - [81] John.. tracert 87.237.38.200 Results of trace... Tracing route to 87.237.38.200 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.*.. 2 30 ms 31 ms 34 ms adsl********* 3 44 ms 155 ms 32 ms 82.153.2.57 4 32 ms 32 ms 32 ms ge1-1-core3.th.eclipse.net.uk [81.5.191.1] 5 31 ms 31 ms 35 ms tge5-4.fr1.lon.llnw.net [195.66.224.133] 6 32 ms 31 ms 36 ms ve5.fr4.lon.llnw.net [69.28.171.138] 7 32 ms 34 ms 31 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 8 32 ms 32 ms 32 ms 87.237.38.199 9 31 ms 32 ms 33 ms 87.237.38.200 Trace complete. Telnet responded with garbage, and the LIVE@ccp Managed to stay connected for about 30 minutes, but as soon as I actually performed anything (In this case, a lookup on the market) I was dropped.
Xaltor	Posted - 2007.08.15 15:08:00 - [82] Originally by: sausauge meat I'm having the same issues, I'm just wondering if those huge storms that have just started in the UK may be the problem? <-- Don't flame me I'm not entirely sure, to be honest. It's possible, even plausible, but one would expect a higher frequency of packet loss between users and TQ. From what I've seen, there's virtually no packetloss, which pretty much rules out a physical line problem (Break in a cable, water in a box etc). :(
NobodyGood Master Miners Aftermath Alliance	Posted - 2007.08.15 15:15:00 - [83] From Stable Eclipse Work Connection 3 142 ms 71 ms 154 ms 81.5.191.177 4 63 ms 63 ms 61 ms tge5-4.fr1.lon.llnw.net [195.66.224.133] 5 63 ms 77 ms 92 ms ve5.fr4.lon.llnw.net [69.28.171.138] 6 68 ms 89 ms 85 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 7 * 77 ms 64 ms 87.237.38.199 8 68 ms 61 ms 63 ms 87.237.38.200 From Problem Eclipse Home Connection 3 30 ms 42 ms 30 ms 81.5.191.177 4 30 ms 31 ms 31 ms tge5-4.fr1.lon.llnw.net [195.66.224.133] 5 30 ms 29 ms 30 ms ve5.fr4.lon.llnw.net [69.28.171.138] 6 31 ms 30 ms 30 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 7 30 ms 30 ms 31 ms 87.237.38.199 8 33 ms 35 ms 33 ms 87.237.38.200 Telnet sessions from both worked with LIVE@ccp at the end
Ziggy Stardustt Domination. KIA Alliance	Posted - 2007.08.15 15:31:00 - [84] Have just phoned Eclipse, apparently EVE has changed their IP address and Eclipse DNS is updating. The guy said it should be ok tomorrow or friday morning, we'll see. Eclipse are a pretty good ISP so I do have faith in them. Lets see what happens
Jeretomi Azure Horizon Coalition Of Empires	Posted - 2007.08.15 15:49:00 - [85] I've been online for ~3hrs now without a hitch
Amaron Ghant Caldari b00's Crew	Posted - 2007.08.15 16:11:00 - [86] Edited by: Amaron Ghant on 15/08/2007 16:14:41 Edited by: Amaron Ghant on 15/08/2007 16:13:43 Still logged in since my last post. No problems. Time to undock and fly around a bit and see what happens. Microsoft Windows [Version 6.0.6000] Copyright (c) 2006 Microsoft Corporation. All rights reserved. Tracing route to 87.237.38.200 over a maximum of 30 hops 3 16 ms 16 ms 17 ms 81.5.191.177 4 16 ms 19 ms 16 ms tge5-4.fr1.lon.llnw.net [195.66.224.133] 5 25 ms 19 ms 16 ms ve5.fr4.lon.llnw.net [69.28.171.138] 6 16 ms 17 ms 17 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 7 16 ms 17 ms 16 ms 87.237.38.199 8 17 ms 17 ms 16 ms 87.237.38.200 Trace complete.
Xaltor	Posted - 2007.08.15 16:25:00 - [87] Originally by: Ziggy Stardustt Have just phoned Eclipse, apparently EVE has changed their IP address and Eclipse DNS is updating. The guy said it should be ok tomorrow or friday morning, we'll see. Eclipse are a pretty good ISP so I do have faith in them. Lets see what happens I'd love to agree with you, but they've been saying that all day, and as I pointed out to their tech folks, a dns propgation would absolutely not cause intermitten connection issues, and absolutely would not cause a problem when connecting direct to the IP (by manually inputting it in to Eve client). Sorry to say, it's highly doubtfull that it's anything even remotely related to a DNS propogation.
Tarminic Black Flame Industries	Posted - 2007.08.15 17:05:00 - [88] Originally by: Xaltor I'd love to agree with you, but they've been saying that all day, and as I pointed out to their tech folks, a dns propgation would absolutely not cause intermitten connection issues, and absolutely would not cause a problem when connecting direct to the IP (by manually inputting it in to Eve client). Sorry to say, it's highly doubtfull that it's anything even remotely related to a DNS propogation. QFT - no changes in the DNS would affect EVE once you actually connected. ------------ Whiners - Unite! Tarminic - 25 Million SP in Forum Warfare.
JamesTalon Caldari Electric Fury Corp	Posted - 2007.08.15 17:07:00 - [89] I'm in Canada, and not having connection issues as far as I can tell, until I stop paying attention to eve, but thats beside the point. Hope you guys get back in reliably soon, and good to see CCP and the ISP working together to fix this "Return with your shield, or on it."
Maceross horizons GoonSwarm	Posted - 2007.08.15 17:32:00 - [90] Edited by: Maceross on 15/08/2007 17:34:45 ok its 18:23 BST (17:23 eve time), I just got home from work and I cannot log in at all. The game gets the "entering station" dialogue, the bar fills all the way to the end but then it stays and I have to close the game (i left it for about 5 mins). here is my tracert Tracing route to 87.237.38.200 over a maximum of 30 hops 1 1 ms 1 ms 1 ms xx.xxx.x.x 2 17 ms 14 ms 13 ms xx.xxx.xx.x 3 30 ms 14 ms 14 ms xx.xxx.x.xx 4 15 ms 14 ms 14 ms tge5-4.fr1.lon.llnw.net [195.66.224.133] 5 20 ms 15 ms 14 ms ve5.fr4.lon.llnw.net [69.28.171.138] 6 14 ms 15 ms 14 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 7 14 ms 14 ms 14 ms 87.237.38.199 8 14 ms 15 ms 15 ms 87.237.38.200 Trace complete. I run vista, and cant find telnet, erm maybe i dont have it on my version! (home premium, and yes i have used telnet before with xp). EDIT: The game has finished logging in now, I'll see how it goes, i must admit the problem does not seem as bad for me as it does for the OP, altho his exact same symptoms do occur for me on occasion.

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