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| Author |
Thread Statistics | Show CCP posts - 3 post(s) |
Xaltor
   |
Posted - 2007.08.15 08:56:00 -
[1]
Hey folks, just wondering if this is just a problem I'm having? I can't log on, always shows as "checking status". EveMon is also reporting server down, then server working, then server down, et al.
Anyone else?
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RaTTuS
BIG
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Posted - 2007.08.15 09:00:00 -
[2]
traceroute 87.237.38.199 ?
--
BIG Lottery, BIG Deal, InEve & RaTTuS Home
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Xaltor
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Posted - 2007.08.15 09:03:00 -
[3]
Traced 10 times, no failures anywhere. All hops under 40ms
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Amaron Ghant
Caldari
b00's Crew
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Posted - 2007.08.15 09:08:00 -
[4]
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Slategrey>tracert www.eve-online.com
Tracing route to www.eve-online.com [87.237.39.199]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 16 ms 16 ms 82.152.192.1
3 16 ms 16 ms 17 ms 81.5.191.177
4 16 ms 16 ms 25 ms tge5-4.fr1.lon.llnw.net [195.66.224.133]
5 17 ms 17 ms 17 ms ve5.fr4.lon.llnw.net [69.28.171.138]
6 114 ms 201 ms 202 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
7 16 ms 17 ms 17 ms 87.237.39.199
Trace complete.
C:\Users\Slategrey>tracert www.eve-online.com
Tracing route to www.eve-online.com [87.237.39.199]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 16 ms 15 ms 82.152.192.1
3 55 ms 82 ms 191 ms 81.5.191.177
4 16 ms 26 ms 16 ms tge5-4.fr1.lon.llnw.net [195.66.224.133]
5 17 ms 20 ms 16 ms ve5.fr4.lon.llnw.net [69.28.171.138]
6 17 ms 16 ms 17 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
7 18 ms 17 ms 16 ms 87.237.39.199
Trace complete.
C:\Users\Slategrey>tracert 87.237.38.199
Tracing route to 87.237.38.199 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 17 ms 16 ms 82.152.192.1
3 16 ms 18 ms 16 ms 81.5.191.177
4 16 ms 21 ms 17 ms tge5-4.fr1.lon.llnw.net [195.66.224.133]
5 23 ms 15 ms 18 ms ve5.fr4.lon.llnw.net [69.28.171.138]
6 18 ms 19 ms 16 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
7 18 ms 17 ms 19 ms 87.237.38.199
Trace complete.
Thats what I get, however I'm also suffering from being unable to connect, evemon throwing a fit, and when I do connect after a few minutes I get "Connection lost" messages.
This has only been happening to me since the last server update
My internet provider is eclipse in the UK. Think I'll go ask them a few questions. |
Xaltor
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Posted - 2007.08.15 09:09:00 -
[5]
Ah-ha! I'm also with eclipse. I have a corp connection, so I'll get on the blower right away :)
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Amaron Ghant
Caldari
b00's Crew
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Posted - 2007.08.15 09:29:00 -
[6]
 Originally by: Xaltor
Ah-ha! I'm also with eclipse. I have a corp connection, so I'll get on the blower right away :)
AHA indeed.
Go get em.
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Mazaron
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Posted - 2007.08.15 09:37:00 -
[7]
Edited by: Mazaron on 15/08/2007 09:39:22
Ah, thank goodness I noticed this thread! Same problem for me, and lo and behold, I am also with Eclipse. I just sent a stuck petition too.
Has anybody got an update on the situation?
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Xaltor
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Posted - 2007.08.15 09:43:00 -
[8]
Just got off the phone with tech support...
He ran an exhaustive array of tests on the exchange>me, exchange>eve, and had me run tests from me>exchange, me>eve...
From what he could tell, there isn't a single thing that would be causing the problem. He's going to run more tests throughout the day on the testing machines at the main "hq", and he'll phone me back either a) if he finds a problem, or b) to tell me he didn't find any problems.
The only other suggestions he could give was rebooting routers/pc's, flushing dns (ipconfig /flushdns from cmd.exe), checking firewalls or the ever-so-common check wiring/filters.
I get 0% packet loss from all the tests, and they got 0% loss, too. So it's not a routing/external cabling problem. Pings came good from both sites, so it's not a connection problem per-se.
He also says that they never block ports, unless a user is abusing (trojan/virus) it, so that's not the problem.
They have no known service problems at this time, all services running fine. Network load is average, so it's not down to too many dorks eating up our bandwidth!
Sorry to say, I don't know what else to suggest. We can just sit and hope it resolves itself sometime during the day. Personally, I'm off to reboot my machines and routers.
I'll keep you informed either way :)
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Mazaron
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Posted - 2007.08.15 09:48:00 -
[9]
Great, I've already swapped from my ancient 5 year old speedtouch router I got from Eclipse to my new ADSL2MUE modem (waiting for the crossover cable to arrive so I can link it up to a WRT54GS with DD-WRT firmware.) So that can't be a problem. *Sigh* I needs my EVE.
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Xaltor
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Posted - 2007.08.15 09:49:00 -
[10]
okay, main systems rebooted.. Checking the connections now....
EveMon is reporting server online.
Eve is reporting server online.
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Mazaron
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Posted - 2007.08.15 09:50:00 -
[11]
Well, that's interesting. I'll try another powercycle of the modem and do a reboot.
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Xaltor
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Posted - 2007.08.15 09:51:00 -
[12]
Just got a call from Eclipse techs... They've been on the phone to the eve sysadmins, who are reporting no problem. He suggested a flushdns (Check previous post) and try again. It could be a corrupt dns resolution, and that'll make your machine check again.
Have tried it here, and servers are showing okay.
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Xaltor
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Posted - 2007.08.15 09:52:00 -
[13]
Minor update..
Just connected fine. Went right in this time (Usually it'd take *ages* at the "Entering game as Xaltor" screen).
Evemon hasn't reported a server outage yet, so that's a good sign. Rebooting/Flushing seems to have done the jolly. (So far so good, at any rate)
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ar'Thez Daapthorn
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Posted - 2007.08.15 09:55:00 -
[14]
I have been trying to get on now, tonight for 150 minutes !!! its frozen at 'acquiring bulk data'
It has been getting worse since the last big patch. Bloody frustrating!!
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Xaltor
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Posted - 2007.08.15 09:56:00 -
[15]
...<Sigh>...
Connection dropped again. evemon reporting offline.
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Mazaron
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Posted - 2007.08.15 10:00:00 -
[16]
ar'Thez Daapthorn are you with Eclipse?
Wait, I just managed to login. Yay. I power cycled the modem, did ipconfig /flushdns and rebooted. Seems to be working now. If I get disconnected I'll post back here.
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Gypsio III
Darkness Inc.
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Posted - 2007.08.15 10:00:00 -
[17]
I've also been having this problem. My ISP is also Eclipse... 
Th problem comes and goes, over the past few days. Sometimes it will hang at "checking status" - other times it will let me log in, then hang at "entering game as...". Occasionally it will let me log in, but then I get occasional disconnections. 
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Xaltor
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Posted - 2007.08.15 10:02:00 -
[18]
..>back on the blower to tech support. Keep you updated. :)
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Xaltor
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Posted - 2007.08.15 10:04:00 -
[19]
Can I ask all eclipse users with this problem to do the following...
Start > Run > cmd.exe
At the prompt, type: ping -n 30 87.237.38.200
Then paste the results (That show at the end) in a post.
Thanks, this might help me while I'm talking to support.
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Xaltor
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Posted - 2007.08.15 10:06:00 -
[20]
[[And can I just add, although it seems from these posts that our ISP is awful, they really, really aren't. Eclipse is by far the best ISP I've ever had. So don't take them in a bad light because of this issue. Their support folks are being *VERY* helpful on the phone.]]
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Mazaron
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Posted - 2007.08.15 10:08:00 -
[21]
Ping statistics for 87.237.38.200:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 33ms, Average = 30ms
I have to agree, Eclipse are by far the best UK ISP, especially when it comes to customer support.
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MynChu NicAtoch
Eternity INC.
Mercenary Coalition
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Posted - 2007.08.15 10:10:00 -
[22]
Hey .. me too! Eclipse customer support may be helpful, but I'd still rather have it work and not have to deal with them. It cleared up after midnight last night and went back to griefing me at 08:45 this morning.
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Xaltor
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Posted - 2007.08.15 10:14:00 -
[23]
Update [on the phone still]
Tech suppor has circulated an internal email about the problem, all departments are aware and trying to resolve. still on the phone, keeping you updated.
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Xaltor
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Posted - 2007.08.15 10:20:00 -
[24]
Okay, off the phone again...
All departments are trying to find out what's happening, but they can't see any reasons whatsoever for this problem. The only possible explanation they can find is that there was possible corrupted dns data at some point, and the new (right) data is still propogating. He says all we can really do is wait and see on that front.
They're still going to run internal tests and such throughout the day, and will keep me informed. I'm also going to get my NID running a constant trace/ping on the server IP, to try and determine if there's a severe level of packet loss. So far, I've had 0% packet loss, but time will tell.
Sorry I can't provide more details yet, but I *will* tell you what I know, as I know it. I hope we can all get back to Eve-ing soon.
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Xaltor
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Posted - 2007.08.15 10:23:00 -
[25]
I hope this thread doesn't get locked for this, but...
Are any of you expericing problems with other connections? Any other games showing the same signs of connection issue?
I re-installed windows yesterday, so I don't actually have anything else installed to check with, but if any of you are having problems on other games that are similar to the problems here, please let me know. The more data I have when I speak to the support folks, the better (and faster) the problem can be diagnosed.
Additionally, if any of you are willing to post your *general* location within the UK, that might narrow down a problem.
I'm in Suffolk.
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Gypsio III
Darkness Inc.
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Posted - 2007.08.15 10:28:00 -
[26]
Eve is the only online game I play. I'm in London. My connection was rather poor for a while last night - but when that cleared up the "checking status" thing remained. Once I'm ingame it's ok - although I did get disconnected last night, and it then took 30 minutes of trying to get back in.
It also took repeated attempts to log in earlier this morning.
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Xaltor
|
Posted - 2007.08.15 10:31:00 -
[27]
If there are any CCP folks on who can give us an offical word on something..
Have there been any IP changes in regards to the main servers in the past 72 hours?
Are you expericing any problems with other users, or heavy traffic?
Can you let me put a pink bunny on the front of my cruiser?
Thanks in advance.
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Mazaron
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Posted - 2007.08.15 10:32:00 -
[28]
I'm near Chester. (North west England)
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Xaltor
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Posted - 2007.08.15 10:35:00 -
[29]
Oh, and additionally.. If there are any UK Eclipse users who *aren't* having issues, can you please post here.
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Xaltor
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Posted - 2007.08.15 10:39:00 -
[30]
Originally by: Mazaron
It's started the disconnections again. Damn.
You and me both. Neither myself nor Eclipse support can figure out what's causing this so far. :(
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Mazaron
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Posted - 2007.08.15 10:41:00 -
[31]
Check the previous page, I edited my other post. Also I forwarded this thread to a CCP dev via the petition system after they replied to my stuck petition.
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Xaltor
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Posted - 2007.08.15 10:44:00 -
[32]
I'll forward that information when I speak to support.. I guess we can just hope that server-downtime fixes some hitherto unknown problem.
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Mazaron
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Posted - 2007.08.15 10:46:00 -
[33]
Originally by: Xaltor
I'll forward that information when I speak to support.. I guess we can just hope that server-downtime fixes some hitherto unknown problem.
Yeah, guess there's no point crying over spilt milk, aka no point crying about not being able to login, even though the downtime is about to arrive. Hopefully everything will be back to normal.
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Xaltor
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Posted - 2007.08.15 10:50:00 -
[34]
Yep, absolutely. As annoying as this is, from what I (and the various support guys I've been in contact with) can tell, there's no one to blame, so we should just practice what Eve is all about.. Patience. :)
I will continue to keep this thread updated until the problem is resolved, one way or another.
Thank you everyone for your input so far, too. I hope we all get back in our pods as soon as possible.
[[And to the Eclipse tech who will be reading this post soon, thanks for the great phone support, hope we can find a resolution soon(tm)]]
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Mazaron
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Posted - 2007.08.15 10:53:00 -
[35]
Raises the questions of when did this start, and what caused it. Would be interesting to know.
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Gypsio III
Darkness Inc.
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Posted - 2007.08.15 10:57:00 -
[36]
I also had this problem on Wednesday and Thursday of last week. It was ok over the weekend though. 
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Gypsio III
Darkness Inc.
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Posted - 2007.08.15 10:57:00 -
[37]
I also had this problem on Wednesday and Thursday of last week. It was ok over the weekend though.
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Xaltor
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Posted - 2007.08.15 10:58:00 -
[38]
Well, personally, I first noticed it thismorning at around 9am, I think. I was having no problems yesterday, pre and post windows-re-install. I hit the bed at around 7pm last night (I work nights, not a pre-set bedtime from mommy), got up at 3am. Started work, tried to log on to change my skill from my over-night one.. Was disconnected before I could change. Tried again, and again. Then psoted on the forums.
Others?
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Xaltor
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Posted - 2007.08.15 10:58:00 -
[39]
Well, personally, I first noticed it thismorning at around 9am, I think. I was having no problems yesterday, pre and post windows-re-install. I hit the bed at around 7pm last night (I work nights, not a pre-set bedtime from mommy), got up at 3am. Started work, tried to log on to change my skill from my over-night one.. Was disconnected before I could change. Tried again, and again. Then psoted on the forums.
Others?
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Mazaron
|
Posted - 2007.08.15 10:59:00 -
[40]
Edited by: Mazaron on 15/08/2007 11:01:27
I believe I was being disconnected a few times last night, as well as this morning. The disconnections yesterday were just before the whole EVE node system crashed. (I got disconnected 2 or 3 times)
EDIT: Wait, could that not be the cause? The sudden crash of the whole node network could have broken something?
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Mazaron
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Posted - 2007.08.15 10:59:00 -
[41]
Edited by: Mazaron on 15/08/2007 11:01:27
I believe I was being disconnected a few times last night, as well as this morning. The disconnections yesterday were just before the whole EVE node system crashed. (I got disconnected 2 or 3 times)
EDIT: Wait, could that not be the cause? The sudden crash of the whole node network could have broken something?
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Xaltor
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Posted - 2007.08.15 11:06:00 -
[42]
Yeah, it's possible. Or at least, it's one pebble that could have caused the ripples. Nothing else has been found/seen that could have caused it.
CCP, anything official to say on this?
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Xaltor
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Posted - 2007.08.15 11:06:00 -
[43]
Yeah, it's possible. Or at least, it's one pebble that could have caused the ripples. Nothing else has been found/seen that could have caused it.
CCP, anything official to say on this?
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Contralto
Gallente
Department Of Health and Social Security
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Posted - 2007.08.15 11:15:00 -
[44]
Just to complicate matters for you, I am in Thailand and I am having the same problems as you all. started a few hours ago when I started crashing at gates, and steadily worsened till I couldn't get past the character selection screen.
DT now so hoping its resolved after. I petitioned it and have had a GM holding my hand for the past few hours while I crashed every 5 minutes. He has sent my Stuck petition to the technical department "Queue"
----------
Gallente and Minmater Faction standings transfer service, fast and efficient service, Eve-mail for info, |
Mazaron
|
Posted - 2007.08.15 11:17:00 -
[45]
Are you crashing, or getting disconnected? If your getting disconnected an error box will pop up stating so.
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Mashie Saldana
Hooligans Of War
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Posted - 2007.08.15 11:17:00 -
[46]
It is quite possible that Eclipse like most other DSL providers mark the packets based on ports. In this case it is possible that EVE traffic end up in the same traffic queue as filesharing (lowest possible priority). However to make them look good ping/trace end up in the high priority queue.
That your issues has anything to do with DNS is nothing but BS as the EVE client use the IP address so no need for lookup.
So next would be to ask them if they do anything stupid with traffic to port 26000.
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Xaltor
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Posted - 2007.08.15 11:20:00 -
[47]
Actually, if indeed it's the same problem, that doesn't complicate it. It makes it easier to diagnose. Initially, we assumed it was eclipse causing the problem. With more factors, such as a different ip/country, we can pretty safely assume it's not eclipse specifically. It could be CCP's end. Or somewhere inbetween us all.
I say we wait and see what happens after downtime. Maybe everything will be working normally, and we can say "It was probably CCP, but it's oikay now so let's just play". ;)
Anyway, waiting to see.
:)
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Xaltor
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Posted - 2007.08.15 11:22:00 -
[48]
Originally by: Mashie Saldana
It is quite possible that Eclipse like most other DSL providers mark the packets based on ports. In this case it is possible that EVE traffic end up in the same traffic queue as filesharing (lowest possible priority). However to make them look good ping/trace end up in the high priority queue.
That your issues has anything to do with DNS is nothing but BS as the EVE client use the IP address so no need for lookup.
So next would be to ask them if they do anything stupid with traffic to port 26000.
I've already conversed with them on this matter. They never block/re-route ports unless a user is specifically abusing that port for some reason (trojans etc). They confirmed that I have no blocks, and no traffic limits on my line. So.. It's safe to say that isn't the problem.
Thanks for the input, though! :)
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NobodyGood
Master Miners
Aftermath Alliance
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Posted - 2007.08.15 11:51:00 -
[49]
I'm with eclipse as well and had these problems last night, swapped a spare router i had kicking about and it made no difference, spoke to tech support today at work and they placed me on a static IP and the wife was able to connect after we rebooted the router
The connection seemed stable and the wife was able to connect to her accounts ok and she hasn't called to to say its broken again as of up to downtime today.
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Xaltor
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Posted - 2007.08.15 11:55:00 -
[50]
Thanks for the input there. I'm already on a static IP (3 of them, to be exact). Not sure what else in that might have helped. Eating lunch now, hope for happiness afterwards ;)
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Xaltor
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Posted - 2007.08.15 12:14:00 -
[51]
Just got connected, then dropped before I even got in-game. Not a good sign. I'm giving benefit of the doubt because it's post-downtime-rush.
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Xaltor
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Posted - 2007.08.15 12:18:00 -
[52]
Connected fully and in-game. Evemon hasn't reported anything bad yet. Not holding my breath, though :)
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Xaltor
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Posted - 2007.08.15 12:19:00 -
[53]
...Hope dashed once again. Disconnected already.
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NobodyGood
Master Miners
Aftermath Alliance
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Posted - 2007.08.15 12:22:00 -
[54]
I have conencted ok at work where we use eclipse as well. Cant tell if the home connection is working as the wife has gone out.
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Contralto
Gallente
Department Of Health and Social Security
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Posted - 2007.08.15 12:22:00 -
[55]
I am getting status "unknown" since DT, I can see the numbers online steadily rising before each attempt.
And yes I was crashing to desktop, and it seems Eve isn't creating any error log dump files. Gets caught by surprise I guess.
I have 2 clients separated by the End/LUA suffix and all has been ok up till the last few days. Nothing changed at my end.
----------
Gallente and Minmater Faction standings transfer service, fast and efficient service, Eve-mail for info, |
Xaltor
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Posted - 2007.08.15 12:26:00 -
[56]
I am getting in to the char-select screen, but no further. It just hangs, or doesn't get as far as that at all.
Although Evemon hasn't popped up saying server offline yet, which is new.
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Xaltor
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Posted - 2007.08.15 12:27:00 -
[57]
Am going to re-install Eve, see if it helps. Will let you know.
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NobodyGood
Master Miners
Aftermath Alliance
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Posted - 2007.08.15 12:31:00 -
[58]
Im staying logged in ok at the moment, have taken a quick trip to a neighbouring system and seen a gate camp with no more than the usual lag, no drops yet.
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Xaltor
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Posted - 2007.08.15 12:33:00 -
[59]
Originally by: Xaltor
Am going to re-install Eve, see if it helps. Will let you know.
Connected right away after a re-install of Eve. No sign of a drop yet, keeping an eye on markets as they stop responding prior to a disconnect.
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Crayathan
Gallente
Contraband Inc.
Mercenary Coalition
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Posted - 2007.08.15 12:42:00 -
[60]
I'm with eclipse and am not getting any connection with the server currently.
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Contralto
Gallente
Department Of Health and Social Security
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Posted - 2007.08.15 12:43:00 -
[61]
Another point to consider is what region are you in Xaltor? remote chance that it is a node problem. Im in Sinq laison and heading for Heimatar in Min Space.
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Gallente and Minmater Faction standings transfer service, fast and efficient service, Eve-mail for info, |
Jeretomi
Azure Horizon
Coalition Of Empires
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Posted - 2007.08.15 12:56:00 -
[62]
I'm with Eclipse and had problems logging on generally this morning (not EVE), but a modem reboot solved that. Played most of the morning ~10am to downtime, but then had problems logging immediately afterwards...same issue as op, hung on Checking status. However, another modem reboot and I'm back flying just fine.
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CCP John Proctor
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Posted - 2007.08.15 13:01:00 -
[63]
Hello:
Want to let you know that we recieved a call from this ISP and we provided them with the IP information that is used to connect to TQ, they are looking into the issue from there end and will try to resolve it.
We are working with the ISP in sorting the issue out.
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Amaron Ghant
Caldari
b00's Crew
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Posted - 2007.08.15 13:08:00 -
[64]
Originally by: CCP John Proctor
Hello:
Want to let you know that we recieved a call from this ISP and we provided them with the IP information that is used to connect to TQ, they are looking into the issue from there end and will try to resolve it.
We are working with the ISP in sorting the issue out.
Thanks for the update John. |
Gypsio III
Darkness Inc.
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Posted - 2007.08.15 13:15:00 -
[65]
Thanks for the info. 
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Xaltor
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Posted - 2007.08.15 13:20:00 -
[66]
Okay, on the blower once again.. Here's an update...
Eclipse can't find anything wrong that would be causing this.
Evolution and Business options run through the same exchanges, the only difference is the level at which they're capped, speed/bandwidth wise.
After a langthy discussion, we're all agreed it's unlikely to be a DNS problem.
Eclipse are pretty much out of ideas as to the cause. However, CCP can't be directly to blame either, because it's only (so it seems, for the most part) eclipse users expericing the problem.
With the problem being intermitten, they suspect a software problem on CCP's end. But with it being limited to eclipse users, this idea is in the barrel, so to speak.
Still on the phone, will update you soon.
[By the way, I'm in Minmatar space.. Illinfrik system.]
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NobodyGood
Master Miners
Aftermath Alliance
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Posted - 2007.08.15 13:24:00 -
[67]
I have been constantly connected with no problem at work with no drops so far since downtime
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Xaltor
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Posted - 2007.08.15 13:26:00 -
[68]
Just to let you all know, I'm now going up the food chain. Being put through the managment at eclipse. Will update you as things progress (Or not, as the case might be)
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Amaron Ghant
Caldari
b00's Crew
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Posted - 2007.08.15 13:27:00 -
[69]
I lost a ship due to this in Ruvas in Caldari space at about 0430 UK time. The petition is in so as you can imagine i'm quite interested about where the "blame" for this problem actually lies.
Happy that both CCP and Eclipse are looking into it though.
I've been logged in now for about half an hour, and it seems stable, but hey, the day is young  |
Xaltor
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Posted - 2007.08.15 13:28:00 -
[70]
Originally by: Amaron Ghant
I lost a ship due to this in Ruvas in Caldari space at about 0430 UK time. The petition is in so as you can imagine i'm quite interested about where the "blame" for this problem actually lies.
Happy that both CCP and Eclipse are looking into it though.
I've been logged in now for about half an hour, and it seems stable, but hey, the day is young
I'm lucky I've been docked this whole time. But I haven't managed to maintain a connection for more than 5-10 minutes so far. same syptoms as before.
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Andrue
Amarr
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Posted - 2007.08.15 13:45:00 -
[71]
If nothing else it shows that Eclipse are an ISP who take tech. support seriously. Not really a surprise to me as I've heard that before.
I had two drops on Saturday morning (my ISP is Be) which made me a bit wary but they didn't happen again so it's probably not related. IIRC Be connect to Eve's cluster using Tiscali ( ) but it's a low latency connection that's normally very good.
--
(Battle hardened industrialist)
[Brackley, UK]
This is not a signature |
Crayathan
Gallente
Contraband Inc.
Mercenary Coalition
|
Posted - 2007.08.15 13:50:00 -
[72]
Edited by: Crayathan on 15/08/2007 13:52:02
Edited by: Crayathan on 15/08/2007 13:49:56
Originally by: Xaltor
Just to let you all know, I'm now going up the food chain. Being put through the managment at eclipse. Will update you as things progress (Or not, as the case might be)
nm dropped again
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Maceross
horizons
GoonSwarm
|
Posted - 2007.08.15 13:51:00 -
[73]
Just wanted to say that I am with Eclipse and also experience intermittent loss of connection to EVE, which can take 10-30 mins it seems to clear up before I can log in again.
The latest occurance being last night it dropped me just once, but I could recconnect again after about 10 mins and a system reboot.
I live in Bristol.
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Xaltor
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Posted - 2007.08.15 14:03:00 -
[74]
Okay, after a very long call, we don't seem to have made much progress. A suggestion to use "http-tunnel" to try and see if that lets me connect (A workaround suggested for tiscali/pipex people with a similar problem).
Click Here For That Post
Still waiting at aquiring bulk data right now, with a very slow transfer of data. I'm not hopeful, to be honest.
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Sweet Whisper
|
Posted - 2007.08.15 14:10:00 -
[75]
I am also with eclipse and have been having problems for a couple of days.
- Modules not activating
- Black screen logins/undocks
- Bulk data freezes
- CTD's
- Connection losts
- Checking status freezes 
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Entil Za
Caldari
Eye of God
X-PACT
|
Posted - 2007.08.15 14:12:00 -
[76]
Originally by: Maceross
I live in Bristol.
o/ See you in local :)
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Xaltor
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Posted - 2007.08.15 14:15:00 -
[77]
Well, the http-tunnel idea didn't really work. Tried it twice, never got passed aquiring bulk data.
Tried it the usual way, and it connected. Let's see how long for, shall we.
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Xaltor
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Posted - 2007.08.15 14:22:00 -
[78]
Hate to tempt fate, but.. Still connected. Longest all day so far.
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CCP John Proctor
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Posted - 2007.08.15 14:23:00 -
[79]
For those expericing problems could you post a TRACERT going to 87.237.38.200
Also see what you get when you TELNET 87.237.38.200 26000
You should get a screen with some jumbled characters and ending with LIVE@ccp
You can scramble the first 2 hops on your TRACERT IP address listing but it helps to have hops 3 and onwards listed.
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sausauge meat
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Posted - 2007.08.15 14:31:00 -
[80]
I'm having the same issues, I'm just wondering if those huge storms that have just started in the UK may be the problem?
<-- Don't flame me
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Xaltor
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Posted - 2007.08.15 15:06:00 -
[81]
John..
tracert 87.237.38.200
Results of trace...
Tracing route to 87.237.38.200 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.***.***.***
2 30 ms 31 ms 34 ms adsl***********
3 44 ms 155 ms 32 ms 82.153.2.57
4 32 ms 32 ms 32 ms ge1-1-core3.th.eclipse.net.uk [81.5.191.1]
5 31 ms 31 ms 35 ms tge5-4.fr1.lon.llnw.net [195.66.224.133]
6 32 ms 31 ms 36 ms ve5.fr4.lon.llnw.net [69.28.171.138]
7 32 ms 34 ms 31 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
8 32 ms 32 ms 32 ms 87.237.38.199
9 31 ms 32 ms 33 ms 87.237.38.200
Trace complete.
Telnet responded with garbage, and the LIVE@ccp
Managed to stay connected for about 30 minutes, but as soon as I actually performed anything (In this case, a lookup on the market) I was dropped.
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Xaltor
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Posted - 2007.08.15 15:08:00 -
[82]
Originally by: sausauge meat
I'm having the same issues, I'm just wondering if those huge storms that have just started in the UK may be the problem?
<-- Don't flame me
I'm not entirely sure, to be honest. It's possible, even plausible, but one would expect a higher frequency of packet loss between users and TQ. From what I've seen, there's virtually no packetloss, which pretty much rules out a physical line problem (Break in a cable, water in a box etc).
:(
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NobodyGood
Master Miners
Aftermath Alliance
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Posted - 2007.08.15 15:15:00 -
[83]
From Stable Eclipse Work Connection
3 142 ms 71 ms 154 ms 81.5.191.177
4 63 ms 63 ms 61 ms tge5-4.fr1.lon.llnw.net [195.66.224.133]
5 63 ms 77 ms 92 ms ve5.fr4.lon.llnw.net [69.28.171.138]
6 68 ms 89 ms 85 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
7 * 77 ms 64 ms 87.237.38.199
8 68 ms 61 ms 63 ms 87.237.38.200
From Problem Eclipse Home Connection
3 30 ms 42 ms 30 ms 81.5.191.177
4 30 ms 31 ms 31 ms tge5-4.fr1.lon.llnw.net [195.66.224.133]
5 30 ms 29 ms 30 ms ve5.fr4.lon.llnw.net [69.28.171.138]
6 31 ms 30 ms 30 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
7 30 ms 30 ms 31 ms 87.237.38.199
8 33 ms 35 ms 33 ms 87.237.38.200
Telnet sessions from both worked with LIVE@ccp at the end
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Ziggy Stardustt
Domination.
KIA Alliance
|
Posted - 2007.08.15 15:31:00 -
[84]
Have just phoned Eclipse, apparently EVE has changed their IP address and Eclipse DNS is updating.
The guy said it should be ok tomorrow or friday morning, we'll see.
Eclipse are a pretty good ISP so I do have faith in them. Lets see what happens
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Jeretomi
Azure Horizon
Coalition Of Empires
|
Posted - 2007.08.15 15:49:00 -
[85]
I've been online for ~3hrs now without a hitch 
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Amaron Ghant
Caldari
b00's Crew
|
Posted - 2007.08.15 16:11:00 -
[86]
Edited by: Amaron Ghant on 15/08/2007 16:14:41
Edited by: Amaron Ghant on 15/08/2007 16:13:43
Still logged in since my last post. No problems. Time to undock and fly around a bit and see what happens.
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
Tracing route to 87.237.38.200 over a maximum of 30 hops
3 16 ms 16 ms 17 ms 81.5.191.177
4 16 ms 19 ms 16 ms tge5-4.fr1.lon.llnw.net [195.66.224.133]
5 25 ms 19 ms 16 ms ve5.fr4.lon.llnw.net [69.28.171.138]
6 16 ms 17 ms 17 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
7 16 ms 17 ms 16 ms 87.237.38.199
8 17 ms 17 ms 16 ms 87.237.38.200
Trace complete. |
Xaltor
|
Posted - 2007.08.15 16:25:00 -
[87]
Originally by: Ziggy Stardustt
Have just phoned Eclipse, apparently EVE has changed their IP address and Eclipse DNS is updating.
The guy said it should be ok tomorrow or friday morning, we'll see.
Eclipse are a pretty good ISP so I do have faith in them. Lets see what happens
I'd love to agree with you, but they've been saying that all day, and as I pointed out to their tech folks, a dns propgation would absolutely *not* cause intermitten connection issues, and absolutely would *not* cause a problem when connecting direct to the IP (by manually inputting it in to Eve client). Sorry to say, it's highly doubtfull that it's anything even remotely related to a DNS propogation.
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Tarminic
Black Flame Industries
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Posted - 2007.08.15 17:05:00 -
[88]
Originally by: Xaltor
I'd love to agree with you, but they've been saying that all day, and as I pointed out to their tech folks, a dns propgation would absolutely *not* cause intermitten connection issues, and absolutely would *not* cause a problem when connecting direct to the IP (by manually inputting it in to Eve client). Sorry to say, it's highly doubtfull that it's anything even remotely related to a DNS propogation.
QFT - no changes in the DNS would affect EVE once you actually connected.
------------
Whiners - Unite!
Tarminic - 25 Million SP in Forum Warfare. |
JamesTalon
Caldari
Electric Fury Corp
|
Posted - 2007.08.15 17:07:00 -
[89]
I'm in Canada, and not having connection issues as far as I can tell, until I stop paying attention to eve, but thats beside the point. Hope you guys get back in reliably soon, and good to see CCP and the ISP working together to fix this 
"Return with your shield, or on it." |
Maceross
horizons
GoonSwarm
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Posted - 2007.08.15 17:32:00 -
[90]
Edited by: Maceross on 15/08/2007 17:34:45
ok its 18:23 BST (17:23 eve time), I just got home from work and I cannot log in at all. The game gets the "entering station" dialogue, the bar fills all the way to the end but then it stays and I have to close the game (i left it for about 5 mins).
here is my tracert
Tracing route to 87.237.38.200 over a maximum of 30 hops
1 1 ms 1 ms 1 ms xx.xxx.x.x
2 17 ms 14 ms 13 ms xx.xxx.xx.x
3 30 ms 14 ms 14 ms xx.xxx.x.xx
4 15 ms 14 ms 14 ms tge5-4.fr1.lon.llnw.net [195.66.224.133]
5 20 ms 15 ms 14 ms ve5.fr4.lon.llnw.net [69.28.171.138]
6 14 ms 15 ms 14 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
7 14 ms 14 ms 14 ms 87.237.38.199
8 14 ms 15 ms 15 ms 87.237.38.200
Trace complete.
I run vista, and cant find telnet, erm maybe i dont have it on my version! (home premium, and yes i have used telnet before with xp).
EDIT: The game has finished logging in now, I'll see how it goes, i must admit the problem does not seem as bad for me as it does for the OP, altho his exact same symptoms do occur for me on occasion.
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Xaltor
|
Posted - 2007.08.15 17:38:00 -
[91]
Originally by: Tarminic
QFT - no changes in the DNS would affect EVE once you actually connected.
Exactly my point. However, I suppose since Eclipse really cannot find any problems, they either say "wait 48 hours" or "we're clueless, sorry.".. Still, I'd prefer honesty (The latter response) rather than a cop-out flip-chart answer (The first response).
Oh well, wait and see, I guess.
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Maceross
horizons
GoonSwarm
|
Posted - 2007.08.15 17:39:00 -
[92]
yeah :(
ps in addendum to my email above i just got disconnected.
ffs, this is getting worse as time goes on not better, the disconnects have been getting more frequent as the week goes on.
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Xaltor
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Posted - 2007.08.15 17:41:00 -
[93]
Personally, I hadn't experienced a single problem, aside from the common mild lag, and my pc rebooting (Non-related issue) until this morning, at around 9am. And since then, I've not been able to stay connected for more than 30 minutes at it's best (And that was sitting idle in station, too scared to undock)
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Xaltor
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Posted - 2007.08.15 17:42:00 -
[94]
I can assure you (all of you) one thing, if the problem still presents itself tommorow, I'll be back on the phone to Eclipse managment, and failing that I'll be placing an international call to somewhere far, far away, in a distant land... Well, CCP at any rate.
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CCP John Proctor
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Posted - 2007.08.15 17:49:00 -
[95]
We have a possible solution for this problem...
It seems that everyone is routing through Lime Light that is expericing this issue...
We do not have direct communication with Eclipse but if a customer of this ISP wants to pass along that they can change the BGP route that they use to reach us to go through L3, our secondary pipe.
OUR AS number for BGP is 35834
There are 2 BGP routes to get to us those being 22822 for Lime Light (which apparently is giving you problems) and 3356 for L3.
If you could please tell your ISP to change there routes for our AS number "35834" to use AS number "3356" that will route you gents to our secondary pipe.
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Xaltor
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Posted - 2007.08.15 17:50:00 -
[96]
I will ring them now. Thank you.
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Jim McGregor
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Posted - 2007.08.15 17:52:00 -
[97]
Edited by: Jim McGregor on 15/08/2007 17:53:08
Originally by: Xaltor
I will ring them now. Thank you.
You're really working overtime on this. Good work. :)
Im not affected by this problem, but I like to see people do what they can to help. Thanks to John Proctor as well, but that goes without saying. :)
---
Originally by: CCP Wrangler
You're not supposed to feel like you're logging in to a happy, happy, fluffy, fluffy lala land filled with fun and adventures, thats what hello kitty online is for.
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Xaltor
|
Posted - 2007.08.15 17:53:00 -
[98]
I just hope I get through to them before they close. Tech support shuts down in 7 minutes, lol
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Xaltor
|
Posted - 2007.08.15 17:57:00 -
[99]
<Hums along to the "hold" music>..
I'll keep you all firmly updated on progress.
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Mazaron
|
Posted - 2007.08.15 18:01:00 -
[100]
Hey Xaltor, apologies for my dissapearance for half the day, been getting my new hardware to work whilst unable to play EVE.
I just managed to log in, even though previous tries about 10 minutes ago I could not, so the problem could be resolved now.
Also I think a big thanks is in order for Eclipse for their amazing customer support, CCP for their co-operation in the matter and Xaltor for keeping us all updated and working vigilantly on this
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Xaltor
|
Posted - 2007.08.15 18:03:00 -
[101]
Well, I'm on hold with them still, and I will remain such until they answer, or my phone battery goes dead. I tried to connect a few minutes ago, only to be met with a "Disconnected from server" box. :(
I'd also like to thank all of those who've given input with this problem, and also those who've just chimed in with some moral support!
And, of course, I agree with your sentiment. Eclipse have been VERY helpful, even though I'm sure they're getting fed up of my calls. Thank god for caller-id blocking :D
And to CCP, who have been extremely co-operative so far. Proof once again that CCp *do* care about their customerbase, contary to what a lot of people seem to say.
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Xaltor
|
Posted - 2007.08.15 18:07:00 -
[102]
Mini-update {still on hold btw}
..
My EveMon just reported "The Tranquility server is offline!" :(
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Mazaron
|
Posted - 2007.08.15 18:11:00 -
[103]
Edited by: Mazaron on 15/08/2007 18:13:08
I've managed to stay connected since my last post, just undocked (was sitting in station just incase. It appears the problem is solved for me, for now.
EDIT: Whilst I am connected, I can say things in the chat, my overview doesn't update, I can't warp and the belt won't load now. Imminent disconnect I believe.
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Xaltor
|
Posted - 2007.08.15 18:25:00 -
[104]
Okay, update on the situation...
Details from the CCPBigBoys has been passed on to Eclipse, they have passed those details on to their internal-services department, who are going to look at it ASAP. He says if it's a "simple" fix, we can expect it very soon. Otherwise it might take longer, but either way it's going to be dealt with as soon as possible. And knowing Eclipse, that means very soon. Afterall, 5 minutes after my first call to them they were calling Reykjavik to get some answers. I'm going to be kept in the loop via email, and they have my home fax/phone/mobile numbers.
Obviously, I will keep you all updated as things progress. Let's cross our fingers, folks.
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Xaltor
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Posted - 2007.08.15 18:27:00 -
[105]
Originally by: Mazaron
Edited by: Mazaron on 15/08/2007 18:13:08
I've managed to stay connected since my last post, just undocked (was sitting in station just incase. It appears the problem is solved for me, for now.
EDIT: Whilst I am connected, I can say things in the chat, my overview doesn't update, I can't warp and the belt won't load now. Imminent disconnect I believe.
I'm sorry to hear that :( Even though I'm not able to connect, I really wish the rest of you could. >.<
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Xaltor
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Posted - 2007.08.15 18:29:00 -
[106]
My dad always taught me to find the best in a bad situation.. So I would like to say I'm happy to have discovered more people from the UK on Eve! I was beginning to worry they were rare, but it seems I wasn't totally correct!
Lovely weather, isn't it? >.<
...I can hi-jack my own thread, right? ;)
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Amaron Ghant
Caldari
b00's Crew
|
Posted - 2007.08.15 18:31:00 -
[107]
Edited by: Amaron Ghant on 15/08/2007 18:31:53
Just done 2 l3 missions without problems so it looks like (for me at least) the problem appears to be resolved. Hopefully i'm not being premature here.
Thanks Xaltor for running with this and ccp and eclipse for talking to each other
I would sup with the devil and forget to use a long spoon if it led to me spitting on the grave of nationalism.
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Mazaron
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Posted - 2007.08.15 18:32:00 -
[108]
Haha, I've been attempting to get a few people into EVE, unfortunately a lot of them either prefer other types of games, don't want to pay for monthly subscription games, or simply can't pay :(
Also the problem still continues. I can log in, but other than that I can't warp/dock/look at the market etc.
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Xaltor
|
Posted - 2007.08.15 18:33:00 -
[109]
Originally by: Amaron Ghant
Edited by: Amaron Ghant on 15/08/2007 18:31:53
Just done 2 l3 missions without problems so it looks like (for me at least) the problem appears to be resolved. Hopefully i'm not being premature here.
Thanks Xaltor for running with this and ccp and eclipse for talking to each other
I truly hope you continue to be free of problems!
You know what the worst thing is about this whole situation? I finally finished off the last skill I needed to get my first cruiser, and outfit it nicely with T2 gear. Money is sitting there, skills are done, ship is bought ready to be equiped.. Frustrating doesn't even *begin* to describe it :D
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Xaltor
|
Posted - 2007.08.15 18:35:00 -
[110]
Originally by: Mazaron
Haha, I've been attempting to get a few people into EVE, unfortunately a lot of them either prefer other types of games, don't want to pay for monthly subscription games, or simply can't pay :(
Also the problem still continues. I can log in, but other than that I can't warp/dock/look at the market etc.
Yeah, I've tried to get a few converts myself, but run in to the same problems. Mostly it's the desire for something more.. Action-intense, rather than .. Hmm, I dunno, I think eve can be pretty intense. But it takes time, and most of my friends prefer instant-glory. Ahh well :))
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Xaltor
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Posted - 2007.08.15 18:36:00 -
[111]
Mini-update (Thank god these forums don't stop you from posting in quick succession!)...
Eclipse site is now reporting the support ticket as "With Network Operations", and priority has been elevated from Medium to High.
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Mazaron
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Posted - 2007.08.15 18:45:00 -
[112]
Looks like EVE is working for me again. They may have fixed it. I can browse the market now and I have added you as a friend on EVE. Best part about the whole lot is I now get to test QoS on my shiny new WRT54GS V1 with DD-WRT firmware. It seems to be working perfectly as I'm downloading at full speed and experiencing no lag in EVE :D
Also remind me, when I'm 18 (I'm 16 at the moment) to buy that guy that works at Eclipse and plays EVE a beer
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Xaltor
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Posted - 2007.08.15 18:46:00 -
[113]
I hope you're right! I'm still getting intermitten "server offline/online" reports from Evemon. No correspondence from Eclipse yet, but I'm keepin' the faith!
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Mazaron
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Posted - 2007.08.15 18:47:00 -
[114]
It would appear that you have been hit the worst by this problem as you can't even see if the server is up or not D': Earliest stage I got disconnected at was loading the station environment.
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Xaltor
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Posted - 2007.08.15 18:50:00 -
[115]
Indeed, it's quite annoying. A lot of the time I don't even get a "server status" readout when first launching the login-part of the client. Just says "Checking status..." eternally. Oh well, keeping up the faith, and the caffine.
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Mazaron
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Posted - 2007.08.15 18:52:00 -
[116]
Even though I have full capability to play for the moment, I'd rather not for fear of it disconnecting and me losing something valuable D:
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Xaltor
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Posted - 2007.08.15 18:53:00 -
[117]
Indeed! I'm just greatful I have a long skill training already. Another 20hours left on it right now. So at least this problem isn't wasting training time.
Still.. I really, really want to fly my new cruiser already! ;)
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Mazaron
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Posted - 2007.08.15 18:59:00 -
[118]
You should try trillian if you use more than just yahoo messenger. If you have msn, whats your e-mail and I'll talk to you whilst you wait for the problems to get fixed =)
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Xaltor
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Posted - 2007.08.15 19:01:00 -
[119]
I actually use Gaim on linux mainly, but like to have yim on here incase my 'nix box decides to die (Like.. When I fiddle too much)..
I don't actually have an MSN account, but y'know what, I'm going to make one. I keep getting asked for one! :D
<Goes to get one>
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Xaltor
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Posted - 2007.08.15 19:07:00 -
[120]
Okay, msn account: theblackspider (AT) gmail.com
I don't mind who adds me, so long as you're not jerks ;) (But hey, that's what the BLOCK function is for, right!)
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Mazaron
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Posted - 2007.08.15 19:09:00 -
[121]
Heh, smart move ;) MSN ARE TEH FUTURS LOLOLOLZ
*cough* Ahem.
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Xaltor
|
Posted - 2007.08.15 19:36:00 -
[122]
Just so you all don't think I've given up the fight.. I'm still here, no correspondence from Eclipse yet.
Hope they respond soon, I have to be up for work in... .. 4 hours. >.<
|
Alexander Knott
Ars ex Discordia
GoonSwarm
|
Posted - 2007.08.15 19:47:00 -
[123]
Originally by: CCP John Proctor
We have a possible solution for this problem...
It seems that everyone is routing through Lime Light that is expericing this issue...
We do not have direct communication with Eclipse but if a customer of this ISP wants to pass along that they can change the BGP route that they use to reach us to go through L3, our secondary pipe.
OUR AS number for BGP is 35834
There are 2 BGP routes to get to us those being 22822 for Lime Light (which apparently is giving you problems) and 3356 for L3.
If you could please tell your ISP to change there routes for our AS number "35834" to use AS number "3356" that will route you gents to our secondary pipe.
Dude, did you just talk to end customers about your Autonomous System number? That's pretty hardcore.
-----
"I like to loot, especially going to the can of the battleship, sometimes there is a surprise inside, sometimes there is only carp..." |
Mazaron
|
Posted - 2007.08.15 20:31:00 -
[124]
Originally by: Alexander Knott
Dude, did you just talk to end customers about your Autonomous System number? That's pretty hardcore.
The glory that happens when two awesome companies work together (Even with a middle man ;) )
|
Jim McGregor
|
Posted - 2007.08.15 20:31:00 -
[125]
Originally by: Alexander Knott
Originally by: CCP John Proctor
We have a possible solution for this problem...
It seems that everyone is routing through Lime Light that is expericing this issue...
We do not have direct communication with Eclipse but if a customer of this ISP wants to pass along that they can change the BGP route that they use to reach us to go through L3, our secondary pipe.
OUR AS number for BGP is 35834
There are 2 BGP routes to get to us those being 22822 for Lime Light (which apparently is giving you problems) and 3356 for L3.
If you could please tell your ISP to change there routes for our AS number "35834" to use AS number "3356" that will route you gents to our secondary pipe.
Dude, did you just talk to end customers about your Autonomous System number? That's pretty hardcore.
Get a room, you two. 
---
Originally by: CCP Wrangler
You're not supposed to feel like you're logging in to a happy, happy, fluffy, fluffy lala land filled with fun and adventures, thats what hello kitty online is for.
|
Xaltor
|
Posted - 2007.08.15 20:31:00 -
[126]
Well, folks, I need to hit the bed. Work soon. I'll let you all know if there's any updates in the morning. Hopefully things will be working soon!
Thanks to all those who have been helping, in whatever way they were able.
Fly straight, aim true and don't get mud on the carpet.
|
Maceross
horizons
GoonSwarm
|
Posted - 2007.08.15 21:11:00 -
[127]
Edited by: Maceross on 15/08/2007 21:12:42
cheers mate, me too
im so ******* ******* off with this problem now its unbeleivable, i came this close to cancelling my sub tonight out of frustration, the only thing that stopped me is cos i knwo its not ccps fault.
every night this week so far this problem has afflicted me as i am loading a system and has resulted in my death, tonight was the last **** biscuit.
Il check up on this thread to see the progress but i dont think il be logging in apart to swap skills until it looks fixed its gettign ridiculous.
edit: i sent you a tip ingame mate for your good work on this so far.
|
Mirauder
Synergy.
Imperial Republic Of the North
|
Posted - 2007.08.16 00:31:00 -
[128]
I've been getting dropped all day. Really ****ing me off. I've found using a proxy helps a bit, but not 100%. Hope this gets sorted soon.
|
Gypsio III
Darkness Inc.
|
Posted - 2007.08.16 00:54:00 -
[129]
I tried logging on this evening... crashed a few times but got in after a few tries. Then I kept disconnecting in space, once whilst I was trying to fight a Moa that was being remote boosted by an Osprey.
Fortunately, the laughably underpowered Moa was unable to kill my Drake whilst I was out of game. Once I was back in, I couldn't kill it either, thanks to the remote shield boost and the puny DPS of even a "gank" HAM Drake. So I waited for him to cap out, then warped off.
After that, I reset my router... and since then, everything's been absolutely peachy! No problems at all!
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Xaltor
|
Posted - 2007.08.16 06:22:00 -
[130]
Hello again, folks. A work day over, I'm back on the case. No word from Eclipse yet, so I guess their internal services chaps don't work 24/7 (Not a big shock, but I had a little bit of hope there still)... The tech support lines open in 40 minutes, so I imagine that's when the fiddlyboys start, too.
Once again, I'll be keeping you informed throughout the day.
|
Xaltor
|
Posted - 2007.08.16 07:16:00 -
[131]
Okay, support lines are open at Eclipse now. So let's hope we see some progress in the next hour or so.
Can anyone else confirm for me that they are still experincing this issue? Thanks.
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Maceross
horizons
GoonSwarm
|
Posted - 2007.08.16 08:29:00 -
[132]
Edited by: Maceross on 16/08/2007 08:29:52
Hi Xal,
Im at work myself now, so unfortunately I cant check anything myself until later. Good luck with it and keep up the good work... If you do get this fixed I will personally donate 5 million isk to you (the insurance money from my last ship lost to this problem).
Thanks again for all your hard work so far.
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Gypsio III
Darkness Inc.
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Posted - 2007.08.16 08:37:00 -
[133]
No problems for me this morning.
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Amaron Ghant
Caldari
b00's Crew
|
Posted - 2007.08.16 10:26:00 -
[134]
All working for me so almost a happy bunny. I say almost, because CCP just refused my petition to replace my ship lost during this nightmare "connection lost" period.
I would sup with the devil and forget to use a long spoon if it led to me spitting on the grave of nationalism.
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Xaltor
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Posted - 2007.08.16 10:55:00 -
[135]
Originally by: Amaron Ghant
All working for me so almost a happy bunny. I say almost, because CCP just refused my petition to replace my ship lost during this nightmare "connection lost" period.
That is unfortunate, as by CCP's own admission, there's been a problem out-of-game that caused the loss of in-game items. It is a bit dissapointing, frankly. :(
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NobodyGood
Master Miners
Aftermath Alliance
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Posted - 2007.08.16 11:16:00 -
[136]
Everything appears ok hear on both connections, hope you are up and working again soon
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Xaltor
|
Posted - 2007.08.16 11:25:00 -
[137]
Well, I'll get to give it a good test after DT is over. so here's for hoping.
Still no word from Eclipse yet, though. I keep nudging them, but no response thus far. As always, I'll be keeping you up to date.
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Xaltor
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Posted - 2007.08.16 16:24:00 -
[138]
Finally, a chance to do something *other* than what the wife wants me to do >.<
So anyway, I managed to get on the server earlier just fine, stayed connected (While idle, admitadly) for 2 hours. Seemed just fine when I started to do things, too.
Is there anyone else still suffering from this problem? If so, I will continue to work diligently with Eclipse to get it totally sorted out. If not, I guess we can call it a day and get back to swimming through space.
Please, let me know if you are having problems.
- Xally.
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ugly guy
Amarr
Seoltachd
|
Posted - 2007.08.16 17:08:00 -
[139]
Hi, my attention was bought to this issue by a corp member, I am with Eclipse using static IP's and have not had any issues over the last couple of days. Could it just be effecting dynamic IP's?
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Rafs
|
Posted - 2007.08.16 17:37:00 -
[140]
OK I have been having lag problems in most of my online games and yesterday I fixed the problem I do not understand why or for that matter how it affects my online gaming but the nvida drivers 162.18 are terible in my opinion and the NVIDIA ForceWare 162.50 WHQL are to me miles better lost all that lag problem I was having you can get them http://www.softpedia.com/ hope this helps some of you 
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Byshop
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Posted - 2007.08.16 18:56:00 -
[141]
I am unable to log onto Eve at this time, it says Serverstatus Unknown.
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Byshop
|
Posted - 2007.08.16 18:56:00 -
[142]
I am unable to log onto Eve at this time, it says Serverstatus Unknown.
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Xaltor
|
Posted - 2007.08.16 19:37:00 -
[143]
Originally by: ugly guy
Hi, my attention was bought to this issue by a corp member, I am with Eclipse using static IP's and have not had any issues over the last couple of days. Could it just be effecting dynamic IP's?
Sorry for the delay, was dealing with lunch and such.
As far as I know, most of us are on static IP's already. I know I am.
As to the other nvidia driver recommendation. As much as I appreciate input, drivers for video-cards have nothing to do with this issue whatsoever. But thank you all the same.
As for the last poster, can you confirm if you're with Eclipse for me? (Sorry if you did already, I have an awful memory for names)
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Mazaron
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Posted - 2007.08.16 22:44:00 -
[144]
I'm also on a static IP so that wasn't the problem
I say "wasn't" because I've been logged in all day now and not a single disconnect. Also been downloading full speed all day whilst on EVE. Everything appears to be working absolutely perfect.
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Maceross
horizons
GoonSwarm
|
Posted - 2007.08.17 08:41:00 -
[145]
yeah was on last night without a hitch too :)
if tonight goes smoothly, 5 spanky millions will wing its way to you in a way of thanks Xaltor.
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Xaltor
|
Posted - 2007.08.17 08:53:00 -
[146]
Well I'm really glad to hear you're all able to connect again. I haven't tried it yet today, but I managed yesterday okay, from what I coudl tell. Evemon isn't having siezures anymore either, so it looks good. If today (Friday) goes good, I'll consider the problem to be solved, and I'll inform Eclipse that it's all NFAR.
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Xaltor
|
Posted - 2007.08.17 16:01:00 -
[147]
Well, it all looks good on my end. I'm assuming by the lack of responses you're all back in y'pods. Good to hear, great to know! :) :)
Fly straight, aim true and don't get mud on the carpets.
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Idunyken
Digital Fury Corporation
Digital Renegades
|
Posted - 2007.08.19 14:00:00 -
[148]
I think the issue needs to be looked at again, i'm getting the same problem again on occassion and this is how it started last time. Anyone confirm that this isn't just me? Have I sacrificed this goat to res this thread for nothing? :P
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Amaron Ghant
Caldari
b00's Crew
|
Posted - 2007.08.19 19:00:00 -
[149]
Eve is suffering from database issues atm, probably unrelated but there you are.
Apart from that my connection seems to be staying up....for how long is anyones guess.
I used to be quite calm about connection problems....not any more though. I've had quite enough of being patient. Being patient just seems to cost me isk and ships.
Yes I'm whining. Normal service will be resumed tomorrow, or perhaps the next day.
I would sup with the devil and forget to use a long spoon if it led to me spitting on the grave of nationalism.
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Alazais
Fairlight Corp
FOUNDATI0N
|
Posted - 2007.08.21 13:22:00 -
[150]
I'm with Eclipse and have been having these problems today (and previously too); I don't know whether the Lime Light routing change did occur or not, but the problem seems to persist. It was able to connect just now but was down when I tried to change a skill this morning (but the server was fine).
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XxGridlockxX
|
Posted - 2007.08.21 13:44:00 -
[151]
Quit and give me all your stuff. eve works for me so nah nah nah lol. sorry your having issues but its a game, if it dont work for you. many other games out there just as good.
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Radamathadus
Seoltachd
|
Posted - 2007.08.21 15:15:00 -
[152]
Originally by: XxGridlockxX
Quit and give me all your stuff. eve works for me so nah nah nah lol. sorry your having issues but its a game, if it dont work for you. many other games out there just as good.
Real nice attitude there - good to see you've embraced the communtity spirit and decided not to make yourself look like an immature brat.
On the eclipse issue my connection resolved on the evening on the 15th and has been fine since. At the time though my bittorrent also stopped working and I still have ongoing issues with Bulk Data when logging in.
It's good to see both Eclipse and CCP are working on the problem and getting it sorted out.
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Ariebos
Momentum.
The Reckoning.
|
Posted - 2007.08.21 22:30:00 -
[153]
Edited by: Ariebos on 21/08/2007 22:31:47
Nicely delivered Rad :)
Unfortunately, I'm also with Eclipse and experiencing probs. Manage to connect occassionally, but invariably lose connection within mintues ... been like that since the last update :(
Damn glad I have a long skill training :S
Great ... and my tags busted :(
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Alazais
Fairlight Corp
FOUNDATI0N
|
Posted - 2007.08.22 13:15:00 -
[154]
Originally by: XxGridlockxX
Quit and give me all your stuff. eve works for me so nah nah nah lol. sorry your having issues but its a game, if it dont work for you. many other games out there just as good.
Did I gank you recently or something? It's just a game but it's also just an ISP; worst comes to worst I'll get another ISP on a different phone line to avoid any internet downtime and then cancel the Eclipse one. But for now I'm loathe to give up on Eclipse because despite a few issues now and then, they've given excellent gaming service and sub 15ms pings in competitive clan games for years.
Radamathadus - I have the same bulk data issue recently and I'm inclined to think it's something with the Eclipse->Eve routing too, because I tried the same machine on a different connection at a LAN and there was no bulk data delay at all. The bulk data issues only started at around the time the Eclipse issues began.
Ariebos - if you get the chance, open a support ticket at Eclipse. When I spoke to them yesterday, they seemed to think the issue was resolved, which it definitely isn't yet. They have some good guys at their tech support and if they get on this problem, I'm sure they'll fix it once and for all.
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Maceross
horizons
GoonSwarm
|
Posted - 2007.08.22 13:50:00 -
[155]
lol well count yourselves all lucky, some ****head smashed their car into the telephone junction box on my streed and I will be without internet or phone for "an unspecified amount of time". yes
Arse. seems one problem gets cleared up and another gets dumped on my head
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lol4fun2
|
Posted - 2007.08.22 15:16:00 -
[156]
hi, im also with eclipse and i cant for the life of me connect to eve, it pings the server alright but have been rarely if ever able log in over the past few days.
have you guys managed to fix the problem? if so whats causing it? i got to about pg3 of this thread and got bored of reading it all soz.
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MynChu NicAtoch
Eternity INC.
Mercenary Coalition
|
Posted - 2007.08.22 15:18:00 -
[157]
I'm with Eclpse and the last 24hours have been awful ... can't get on this afternoon for more than a few minutes at a time.
Eclipse are their usual friendly but clueless selves. The DNS 'solution' was balderdash, of course.
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Herbalist
Quam Singulari
M. PIRE
|
Posted - 2007.08.22 16:15:00 -
[158]
I'm also with Eclipse and also can't log on for more than 3 mins, if at all :(
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lol4fun
The Crimson Federation
|
Posted - 2007.08.22 16:26:00 -
[159]
i have a temporary solution that is worth a try, it worked so i could log in but then it stopped again. try puttin this as your dns settings...
Preferred DNS server address for Open DNS is:
* 208.67.222.222
Alternate DNS server address for Open DNS is:
* 208.67.220.220
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lol4fun
The Crimson Federation
|
Posted - 2007.08.23 12:45:00 -
[160]
ok, im still having problems logging in, is anyone else
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KISOGOKU
|
Posted - 2007.08.23 13:02:00 -
[161]
yes im stuck at aquiring bulk data screen ,nothing happenes.
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lol4fun
The Crimson Federation
|
Posted - 2007.08.23 14:02:00 -
[162]
im gonna make a new thred, all who are stil having problems post on that one
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Gypsio III
Darkness Inc.
|
Posted - 2007.08.23 14:11:00 -
[163]
I'm with Eclipse, but I've been fine since my problems cleared up last week.
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lol4fun
The Crimson Federation
|
Posted - 2007.08.23 14:39:00 -
[164]
im stil having problems, perhaps they just swapped out your troublesum bit with the bit that deals with my internet lol
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Alazais
Fairlight Corp
FOUNDATI0N
|
Posted - 2007.08.23 15:04:00 -
[165]
Problems here too - seems to be localised around a specific time of the day though.
Everyone who is having problems needs to file a new support ticket with Eclipse btw - this will help a lot. I get the impression from them that not many people have filed tickets yet. It'll be a help in getting them to narrow down the problem to specific exchanges and such.
New thread sounds like a good idea too. The 'issue resolved' thing in the header needs to be changed.
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Radamathadus
Seoltachd
|
Posted - 2007.08.23 15:08:00 -
[166]
Problems here again too - login screen back at Checking status.
Going to open a support ticket now.
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lol4fun
The Crimson Federation
|
Posted - 2007.08.23 15:39:00 -
[167]
new thread link... http://oldforums.eveonline.com/?a=topic&threadID=580420
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Ariebos
Momentum.
The Reckoning.
|
Posted - 2007.08.24 01:09:00 -
[168]
Been connected all night with no issues ... even holding up for long afk's ... thank f**k for that 
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