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Thread Statistics | Show CCP posts - 2 post(s) |
J'Mkarr Soban
Amarr
Shadows of the Dead
Aftermath Alliance
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Posted - 2007.10.03 15:15:00 -
[121]
I've been with Blueyonder (now Virgin) for the past 7 years - and I have never been happier with any ISP. Even now under Virgin, I had a problem the other day, they sorted it the next morning. I can't recommend them enough.
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"Oh, we're sorry, you had the 'NakedAmarrChicks' bit flagged in your account somehow."
"Wait, why was there even a flag for that to begin with?"
"..." |
Gandolf
Gallente
Black Omega Security
Pandemic Legion
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Posted - 2007.10.03 15:41:00 -
[122]
been with pipex for 4 years only disconected 3 times in 4 years for all of 10 secs at a time
i would recomend u look into them as i am delighted with my service
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bragdor
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Posted - 2007.10.03 19:00:00 -
[123]
iv told ticsali to get f'#ked im now with virgin and i will complain to trading standards i hope u all do the same,,, no point wingding if u aint gona do anything about it
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Danae Melios
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Posted - 2007.10.03 19:41:00 -
[124]
Ever hear of a thing called "Net Neutrality"? In the United States, this was shot down-- ISPs (at least in the US) can prioritize bandwidth based on what content providers you are connecting to.
Could it be that other companies are paying Tiscali to favor them? Or that Tiscali is actually charging certain types of companies (such as gaming companies) to not throttle their connections?
This is a big concern of mine, since the U.S. Congress specifically voted to allow this to happen in this country. I've been waiting for the dreaded day when one company starts testing these waters.
Is net neutrality the law of the land in European countries?
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HAMTRONIX
Shadows of the Dead
Aftermath Alliance
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Posted - 2007.10.03 19:57:00 -
[125]
Edited by: HAMTRONIX on 03/10/2007 19:58:25
.
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Sydonis
Caldari
Xoth Industries
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Posted - 2007.10.03 20:01:00 -
[126]
 Originally by: Dire Lauthris
Edited by: Dire Lauthris on 03/10/2007 07:53:04
Originally by: Sydonis
Demon seem ok - although their sales and customer support lines are in India, the two people I spoke to spoke very good english (as opposed to Tiscali's "Barely able to speak english and reading off a screen") and I had an intelligent, two-way conversation with both of them. Just goes to show that good recruitment pays, I guess.
If I don't find an alternative, I've been told that Demon will let us do a 2-month introductory contract on the proviso that we sign up to demon again when we move (since you need to cancel and sign up again).
I hate moving ISPs - moving all those email addresses is such a pain... why did Tiscali's management need to be so anal?
Demon is solid so long as nothing goes wrong with your line. I know that sounds a bit recursive, but I'll say outright that their First Line support in India is pretty bad in a "reading-from-script" kind of way if you happen to know exactly what's wrong with your line.
The old days of mildly-stoned but knowledgeable Support geeks are gone sadly.
I've had Broadband with them for about 7 years though... and to be fair the only faults I've had were due to Exchange issues. You may have to pay a little more as they're smaller and can't engage in the pricewars the huge ISPs can, but they don't actively restrict your bandwidth or connectivity and probably never will.
Edit: Forgot to mention the Telco that bought Demon a few years back has its own UK national network seperate to BT, so within the UK at least connectivity is usually pretty damn good.
Yeah... I phoned Tiscali and got a MAC in around an hour after I hung up and have signed with Demon - they got back in touch to confirm and things are moving now.
And yes, Tiscali have done it again tonight - any regrets have now disappeared.
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Hobo Roughsleeper
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Posted - 2007.10.03 20:20:00 -
[127]
I tried to find an email on tiscalis website so I could send a letter confirming I would never use their services, however after clicking around in circles on "contact us" I was not able to find such email, as a non member of Tiscali I was not able to post on their forums either. could somenoe pls post customer service email or something so the eve community can spam the Jita out of em?
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Khasar Khan
The Moulin Rouge
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Posted - 2007.10.03 22:18:00 -
[128]
I've cancelled my Eve subscription and will be moving ISP. I haven't been playing Eve for a while thanks to Tiscali and I don't miss it - in essence Tiscali have cost Eve my subscription.
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Hobo Roughsleeper
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Posted - 2007.10.03 23:57:00 -
[129]
Hey guys just sent away a email to Tiscali
Living in the UK I have considered your services before, Reading today this post http://oldforums.eveonline.com/?a=topic&threadID=605799
I can assure you that you have lost a potential customer. EVE-online is a mmo that has over 100.000 subscribers whereof many are or used to be customers of yours. Not finding any email at all on your webpage other then this to communicate with the company as a non-customer is another sign of bad communication. It is a shame for the whole technology community that ISP's still uses such business models. I really hope that you will look in to this so that my fellow community friends can use your services in the future. As I write this the post has been read 5340 times and had 128 replies. Addressing this lies in your own Interest.
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Ket Halpak
Cold-Fury
Southern Cross Alliance
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Posted - 2007.10.04 03:25:00 -
[130]
I play eve on a dialup connection. The highest connection speed I can get from where I live in Aust is 28.8k and eve runs perfectly fine for me. SO the question you need to ask Tiscalli is 'how much is too much'?
_
This is a dev trap sig. It has beer in it. Lets see how many we can catch :)
*Free Beer, Don't mind the spikes* |
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Hobo Roughsleeper
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Posted - 2007.10.04 12:15:00 -
[131]
The reply I got from Tiscali was
Response (Karl Baxter)04/10/2007 06.42 AM
spam
Dear Customer Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Subject
EVE-online subscribers
Note that I am no customer of Tiscali, and even pointed that out in my first email.
Lets see if the second response comes with the phrase "dear customer".
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Kirjava
Lothian Quay Industries
Zzz
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Posted - 2007.10.04 12:24:00 -
[132]
Originally by: Hobo Roughsleeper
The reply I got from Tiscali was
Response (Karl Baxter)04/10/2007 06.42 AM
spam
Dear Customer Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Subject
EVE-online subscribers
Note that I am no customer of Tiscali, and even pointed that out in my first email.
Lets see if the second response comes with the phrase "dear customer".
Hobo - Tiscalli is run by a 30 year old man from his mothers basement and an army of monkeys in the sub basement typing up these crappy responses.
Just a quick fyi 
Originally by: CCP Morpheus
Post with your alt.
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Neaghan Grebs
Tritone Syndicate
Sylph Alliance
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Posted - 2007.10.04 12:28:00 -
[133]
This has been going on for months folks. During June, July and August I couldn't log in during "prime time". (Hence my sig) Then I got back to my normal connection and all is well once more. Good luck to you guys, I know your pain. 
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Kazuo Ishiguro
House of Marbles
Zzz
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Posted - 2007.10.04 13:27:00 -
[134]
Originally by: Mextor
Originally by: Kazuo Ishiguro
I think changing ISP is the best option for those who can take it. Lots of people have been experiencing this problem, and I don't want to have to deal with it when there are cheaper and less onerous alternatives.
I'm now waiting for my MAC, and I cited this problem (as well as the ú4/month price difference) as a reason for switching. Tiscali offered to match the lower price, but for their quality of service I don't think it's worthwhile. A smaller, less over-subscribed ISP now suits me better, I think.
just remember to chase them a b****** for your mac code or it will take a week or so to come and that code it only active for 30 days from when you asked for it. also might be worth while asking the ISP you are thinking of moving to do they use Tiscali servers.
I asked politely but firmly and received the MAC within an hour. The switch to Be is taking place next week. The woman I spoke to at Tiscali had apparently never even heard of them, which I'm taking as a good sign. Also, Be seems to take the route of installing lots of its own ADSL 2.0 hardware in local exchanges (they offer 24mb/s connections, but I don't need that much).
My research services
Spreadsheets: Top speed calculation - Halo Implant stats |
Xen Gin
The Dragoons
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Posted - 2007.10.04 13:35:00 -
[135]
Edited by: Xen Gin on 04/10/2007 13:36:25
I've been with NTL Cable (Now VirginMedia) near enough since 2000. I've only one real problem with turned out to be the cable modem power cable (it worked, but borked the modem somehow, I kid you not).
Then the only problem was the Call Centres in india, having some guy tell me that every thing's OK, and that I can't download faster than 20kbs (at anytime) was everything but the modem. After a week of getting them to send an engineer three times (in the last case two of the most senior engineers in the region, both had worked 20+years for BT) showed up, and determined the problem in about two hours, after they even replaced the 35 metres of fibre from the inlet (they replaced the inlet filter too) to the third floor, replaced the modem (but still used the power cable).
When they used a new power cable from the new modem, it worked properly. They couldn't believe it was the power cable.
Moral of the story, Indian call centres don't provide a suitable service.
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Mextor
Slacker Industries
Exuro Mortis
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Posted - 2007.10.04 15:39:00 -
[136]
Xen Gin if i could have cable i would, Living in the sticks 4TL
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Kirjava
Lothian Quay Industries
Zzz
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Posted - 2007.10.04 15:43:00 -
[137]
Edited by: Kirjava on 04/10/2007 15:44:15
Originally by: Xen Gin
Moral of the story, Indian call centres don't provide a suitable service.
Most of Britian can testify to this.
I assume the rest of the English speaking world is cursed with the Indian Call center aswell?
Maybe it should be personified by Terry Pratched as the 6th rider of the Apocalypse...
I once started answering the woman in French and she hung up.
Conclusion - allways speak any language other than English and they hang up, has worled 7 times in the last month.
Originally by: CCP Morpheus
Post with your alt.
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Trebor Notlimah
Lone Star EVE Group
PURGE.
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Posted - 2007.10.04 17:24:00 -
[138]
Change your ISP. End of story. Call tech support all you want but they won't care until you stop giving them monies.......kinda like CCP....*cough*cough*
<3 u CCP, pwease don't erase my toon :p
~Treb
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Allan Robertson
Gallente
Azure Horizon
Coalition Of Empires
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Posted - 2007.10.04 17:53:00 -
[139]
Originally by: J'Mkarr Soban
I've been with Blueyonder (now Virgin) for the past 7 years - and I have never been happier with any ISP. Even now under Virgin, I had a problem the other day, they sorted it the next morning. I can't recommend them enough.
Yea I can second that, I've been with these guys for about the same amount of time, and never had any problems.
---
Say YES! to Mining Cargo Holds on barges! |
Kyrall
Deep Core Mining Inc.
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Posted - 2007.10.04 20:02:00 -
[140]
Hmm, this may have been mentioned, but it seems to me that Eve is being classed as a peer-to-peer program.
I hadn't noticed before, but while Eve is blocked, so is my P2P client, so it would seem that this is the intended target.
I don't know all that much about how these things work but I would guess at:
-Eve uses the same ports as P2P
-Other online games (which many have confirmed as having no problems) do not use these ports.
Or something along those lines.
Can anyone confirm/deny this? Is there any chance of a simple resolution (I am not able to switch ISP, thanks)? How about a dev response? Or at least an acknowledgement?!
-
Take another step back until you find you've walked away... |
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CCP Wrangler
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Posted - 2007.10.05 14:04:00 -
[141]
We will be in contact with Tiscali regarding this issue, but we ask you guys with this problem to post in their forum thread to show how many of you this affects. 
Wrangler
Community Manager
EVE Online
Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base
Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ |
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Shevar
Minmatar
A.W.M
Ka-Tet
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Posted - 2007.10.05 14:23:00 -
[142]
BLOCKQUOTE font class=quote size=9px face= Verdana img src= /images/icon_quote_message.gif border= 0 b Originally by: /b i CCP Wrangler /i hr height=1 noshade We are trying to contact Tiscali regarding this issue, but we ask you guys with this problem to post in a href= http://www.tiscali.co.uk/forums/showthread.php?p=1798690#post1798690 target= _blank http://www.tiscali.co.uk/forums/showthread.php?p=1798690#post1798690 /a their forum thread to show how many of you this affects.
I would assume they want you to post in their stickie;
http://www.tiscali.co.uk/forums/showthread.php?t=135891
---
-The only real drug problem is scoring real good drugs
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CCP Wrangler
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Posted - 2007.10.05 14:31:00 -
[143]
Yes, sorry, we had a lot of windows open, I have corrected it in my post.
Wrangler
Community Manager
EVE Online
Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base
Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ |
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Jacen Aris
Caldari
Sphere Systems
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Posted - 2007.10.05 15:03:00 -
[144]
i have 6 months left on my contract.. i NEED out.. been told over the phone that i am getting limited for being a "heavy user" but in there t+c they say that they will email me if i started using to much bandwidth at peak times but they failed to do that and just limited screwed my eve connection is this enough to get out of the contract?
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Marcus Foxx
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Posted - 2007.10.06 00:03:00 -
[145]
I'm also an unhappy tiscali customer. Started getting connection issues at the begining of the month. I have tried to post a reply on Tiscali's forum requested by our very own community manager (Thanks for fighting our corner BTW CCP on this issue) and all it says is that i have to log in (when i already am) I guess thats another thing to complain to them about. The irony of it all the website says everything is running at 100% in one of thier sites.
If i keep getting issues for another few days, I will definatly be cancelling my Tiscali subscription, shame as I had never had a problem prior 18 months before this month.
TISCALI.... MAKE US ALL HAPPY AND STOP MESSING OUR CONNECTIONS UP - That way you keep our money (makes you happy) and we get to sit behind a screen playing interactive multmedia spacecraft utility and combat simulations (makes us happy) then we cant be bothered to leave the screen, and order take-away (keeps the pizza delivery shops happy)
So be warned, if you dont resolve this Tiscali, we tell the pizza delivery companies, and your delivered pizza's will always be cold and wiped on a floor before they knock your door, and you dont want that.
Marcus Foxx |
Xen Gin
The Dragoons
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Posted - 2007.10.06 00:18:00 -
[146]
Edited by: Xen Gin on 06/10/2007 00:20:16
Originally by: Mextor
Xen Gin if i could have cable i would, Living in the sticks 4TL
Yeah, you need to be near a major urban centre, luckily for me Cardiff is part of the backbone for Virgin/NTL.
Originally by: Kirjava
Edited by: Kirjava on 04/10/2007 15:44:15
Originally by: Xen Gin
Moral of the story, Indian call centres don't provide a suitable service.
Most of Britian can testify to this.
I assume the rest of the English speaking world is cursed with the Indian Call center aswell?
Maybe it should be personified by Terry Pratched as the 6th rider of the Apocalypse...
I once started answering the woman in French and she hung up.
Conclusion - allways speak any language other than English and they hang up, has worled 7 times in the last month.
If you hit hash on the phone during the automated menu selection, the menu doesn't understands, and redirects you to the call centre in Scotland.
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Imiarr Timshae
Roid Vandals
Interstellar Starbase Syndicate
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Posted - 2007.10.06 01:11:00 -
[147]
I had this problem, and heres the bottom line, Tiscali (includes Toucan and Pipex, so some who use these providers will be affected) runs through its network in London. To test this run tracert via the Eve Support page for connecting and ping the Eve site, chances are it will be there. Tiscali have oversold thier product, so have to provide less bandwidth to thier customers, they do this legally by placing basically everyone on a "Heavy users list".
Therefore, you are being fed c**p speeds because they are incompetent. I left to Virgin, non-cable broadband, I've loved it.
In fact, my line rental and phone bills are still with Toucan, no complains, but broadband via Tiscali = bad.
-Imiarr- |
MadnessWithin
Caldari
UK Corp
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Posted - 2007.10.06 12:01:00 -
[148]
Man this is gonna **** you all off.
1. Virgin (ex Blueyonder) 20mb Cable
2. Actually delivers 20mb 95% of time
3. Latencies to EVE as low as 10-20ms,
4. In 10 years I have to call them regarding a technical issue less than once a year
5. Suffer < 4 minor outages per year (minor being 2 hrs or less)
6. Had cable modem replaced once in 10 years (and only because the original could not do 20mb)
I pity those people who can't get it, or live in a area where they can get it but don't realize how good it is (and im excluding the ex NTL areas here, from what I hear that service was/is crap, but still better than BT/Tiscali and so many others)
HAHAHAHAHAHAHAHA! (<--- Sign of a mad but happy mind)
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Kai Lae
Gallente
Shiva
Morsus Mihi
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Posted - 2007.10.06 13:03:00 -
[149]
LOL at europeans for having to tolerate stuff like this hehe. I've never even heard of anything remotely like this before from anywhere.
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Shevar
Minmatar
A.W.M
Ka-Tet
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Posted - 2007.10.06 13:17:00 -
[150]
Originally by: Kai Lae
LOL at europeans for having to tolerate stuff like this hehe. I've never even heard of anything remotely like this before from anywhere.
Traffic Shaping is the latest hype amongst ISP's, so that you never noticed anything about ISP's in your country due to lack of understanding the subject doesn't mean it doesn't happen.
See the following article;
http://www.azureuswiki.com/index.php/Bad_ISPs
---
-The only real drug problem is scoring real good drugs
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