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Author	Thread Statistics \| Show CCP posts - 2 post(s)
Atraxy	Posted - 2007.10.18 01:52:00 - [181] Doesn't surprise me one bit, I work for a UK ISP that you would never see an issue like this (hell 90% of the staff are gamers). There's been a disturbing trend in the market for ISP's to basically dictate what their customers can or can't do on the internet. Thankfully there's a number of ISP's still that believe in giving a clean connection that give's you what you pay for. If you connection has 40Gb of bandwidth you can use that 40Gb how ever you want when ever you want etc. Im not naming any particular brands but they are out there are good ISP's out there where providing a decent connection that's upto that I would consider reasonable usable. All I can recommend is vote with your feet, get yourself on thinkbroadband.com check out all the ISP's and what their customers actually have to say about them and move on across.
freenet	Posted - 2007.10.18 16:03:00 - [182] woe is he, who cuts a gamers connection ;) no worries for german tiscali users cuz tiscali beeing bought by freenet...no limitations there =)
Astrotheon Free Mercenaries Union	Posted - 2007.10.18 16:30:00 - [183] I was with Tiscali for a while last year and these issues began to occur way back then. After months of troubles a Tiscali technician located the problem and informed the fuming public that the root cause was that the company was blocking ports which were associated with P2P traffic - unfortunately they were also being used by online games such as Eve and WoW etc. We suspected this was the case, and this was consistently denied by the company, however when the nice technician publically stated they were blocking ports (probably not knowing how angry the top bosses would be at such an admission)the door was open for us to escape - Yeehaw! Myself and a number of other unhappy punters then accused Tiscali of breaking their own FUP (fair usage policy) as we were not heavy users by any means yet we were being unfairly throttled - they admitted breach of contract, gave me my MAC code and I am now sitting here now with a refund cheque from them (yeah months later lol) which I need to stick in the bank. So moral of the story - a) don't go for OMG deals from dodgy ISPs as most likely you'll get burned b) if they breach their own policy use it to get the eff out of dodge and join a reputable ISP instead. Doing a quick search of forums for which ISPs you should avoid like the plague and which are ok would save you alot of time and hassle. Wish I had followed my own advice before I joined Tiscali.... Good luck you plucky Tiscali customers...
Tux Turner	Posted - 2007.11.04 00:16:00 - [184] I was at my girlfriend's parents house when I found this problem. I'm with BT and they are with Tiscali. I discovered it was Tiscali after hours of frustration. I figured I'd try tunnelling a connection from my girlfriend's parents back home to my linux box essentialling masking my eve connection. To my surprise it worked. That's when it clicked it was Tiscali. Maybe a work around would be to buy a VPN service such as Hot Spot VPN. Don't quote me on this technique as I have not tried it myself and it would mean paying extra just to use the internet the way you want it. Good luck to Tiscali users and hope Tiscali burns for this.
Scoti Caldari Eve University Ivy League	Posted - 2007.11.04 01:38:00 - [185] Quote: Anyone used FAST.CO.UK? going to switch from tiscali tomorrow I've been using them for quite sometime now.... never had a problem with them.
Inculus	Posted - 2007.11.26 22:15:00 - [186] I can't believe this, I get the same problem and I'm not even with Tiscali. But because my connection gets routed through two of their servers on the way I get EVE throttled and can't log in. What a load of bulls%@t.
Jen Oniera Yurai-Tenshin Zaibatsu	Posted - 2007.11.26 22:43:00 - [187] I have had an intermittent similar problem with Pipex in the UK. Luckily it's rare, but when it happens, I can connect to Eve, but I can't use Ventrilo and I can't use the Hamachi VPN program. Pipex are also pretty bad and I couldn't recommend them, but I'm stuck in a contract and currently they do still let me play Eve...
Bimjo Caldari SKULLDOGS	Posted - 2007.11.26 23:00:00 - [188] Originally by: bragdor ffs,,iv swapped from tiscali to Virgin,, and there worse give use a break,,we pay good ******* money to get ripped off, Even with their problems Virgin is so much better than any ADSL(over the phone) line Worst issue I have ever had with cable was when they,in their wisdom, upgraded me for free from 8 meg to 20 meg , and I strated getting Moden lockups , which they insisted wasn't anything to do with the modem, and I kept saying it was ! finally they saw sense and changed my very old cable modem(from 5 or 6 years ago when I was with Telewest RIP) and all is ok now, not a single lockup in months my average speeds are down=15meg up=800k
northwesten Amarr Trinity Corporate Services	Posted - 2007.11.26 23:01:00 - [189] thank god i left them 4 years ago! I been with BT ever since and been happy. Yes the cut my internet speed a touch but least there not been * about it. Free Corporation website? click here** Trinity Corporate Services
northwesten Amarr Trinity Corporate Services	Posted - 2007.11.26 23:10:00 - [190] Originally by: Yesh Originally by: Krogan Ukone Edited by: Krogan Ukone on 09/10/2007 21:03:18 TO ALL EVE ONLINE USERS WITH TISCALI: Change ISP as soon as possible and remove your custom, these people are blatently taking your hard earned cash and restricing internet access! . Agreed, but be aware if you change before your contract is complete they will charge you as if you have stayed for the whole contract. Not sure if this applies after you have served a whole years sentence. I will phone to find out tomorrow, but I expect they will just ask if my modem is plugged into the phone socket before passing my query to the next level and ultimately telling me it is BT's fault. stuff there contracts! I would refuse to pay! contract or not and if they want court action then bring it I say! I mean I make sure there be alot of support from other people online etc. Free Corporation website? click here Trinity Corporate Services
Paulo Damarr	Posted - 2007.11.26 23:12:00 - [191] I have been using Virgin from when it was NTL and its been fine with only one problem in 4 years and that was when they installed the V+ HD Box and messed the cable TV and Internet connection up, If your in a UK cable area you cant beat them. Originally by: Tortun Nahme CCP also condones thinking, I suggest you try it from tiem to time
northwesten Amarr Trinity Corporate Services	Posted - 2007.11.26 23:18:00 - [192] Originally by: Paulo Damarr I have been using Virgin from when it was NTL and its been fine with only one problem in 4 years and that was when they installed the V+ HD Box and messed the cable TV and Internet connection up, If your in a UK cable area you cant beat them. yer i looked at there service but i cant get cable :( Free Corporation website? click here Trinity Corporate Services
Pooka Caldari United Space Aillance USA	Posted - 2007.11.26 23:59:00 - [193] I think I saw a post from Wrangler that had a qoute from Tiscali support saying they were aware and woking on the problem but didn't have a completion date yet. But CCP "don't worry, it only affects a hand full of your customers"!! Don't think Tiscali cares if you can connect to eve or not, just send them your money...fools! PROMISES MADE PROMISES KEPT IT IS HAPPENING AGAIN...TRUST NO ONE
Dommie Jax Caldari Blue Phoenix Research	Posted - 2007.11.27 11:27:00 - [194] I work for one of the largest ISP in teh UK and we had issues when we first launched of problems with the systems blocking ports for downloads, As most of the IT team are MMO players and we use our company connections at home you can imagine those ports didnt stay blocked for long The excuse of throttling during peak time because you are suking up bandwidth is a weak and pathetic one at best, its just simply because the ISP normally fails to ensure they have adequate bandwidth going into the exchange to serve all these We have listed Eve and several other MMO as low usage so they tend not to get throttled, makes my gaming so much more fun :)
Andrue Amarr	Posted - 2007.11.27 13:01:00 - [195] Originally by: Bimjo Originally by: bragdor ffs,,iv swapped from tiscali to Virgin,, and there worse give use a break,,we pay good ***** money to get ripped off, Even with their problems Virgin is so much better than any ADSL(over the phone) line Don't talk drivel. Virgin is currently one of the worst ISPs in the UK. Its network is over subscribed and it's about to roll out an even faster service. Cable has its own serious issues when it comes to bandwidth. Everyone on the same cable (your street) is fighting for contention and you are particularly susceptible to upload flooding. An entire street can be crippled by just one greedy little sod and there is little the cable provider can do about it other than ban persistent offenders. Whilst ADSL connections still have to worry about contention its contention that occurs in the backhaul (something that also affects cable users. The affect of backhaul congestion is spread across an entire town or even a group of towns so is less of an issue (one bad apple cannot possibly flood a backhaul link). In addition it is easier (though probably costly) for an ISP to add more capacity to the backhaul. I am on an LLU connection and as far as I can tell it's uncontended. I get the same speed (10Mb) at all times of the day and night. Both ADSL and Cable have their problems and are pretty much matched. ADSL's achilles heel is distance from the exchange but then again 30% of the UK have an 'infinite' distance when it comes to cable because the companies stopped rolling it out years ago. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.**
Andrue Amarr	Posted - 2007.11.27 13:06:00 - [196] Originally by: Dommie Jax The excuse of throttling during peak time because you are suking up bandwidth is a weak and pathetic one at best, its just simply because the ISP normally fails to ensure they have adequate bandwidth going into the exchange to serve all these It isn't a weak excuse..it's just an inevitable consequence of the way backhaul systems tend to be charged. Backhaul providers (like BT) have the same costs whether their pipes are in use or sitting idle (okay so there's a minor change in electrical consumption but not much). This means they charge a flat rate. The result of the flat rate is that ISPs cannot afford to have too much pipe capacity going to waste off-peak and that means they have to accept congestion on-peak. It's like most things in life (even Jita, lol). Demand varies over time and if you provide enough to cover the peaks, you have waste during the lulls. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Claska Amarr XxTiggerxX Corp SOUL CARTEL	Posted - 2007.11.27 13:53:00 - [197] I have a question for all you ISP savvy people. I'm with bulldog, they are Craptacular, ****astic, etc. Why? They keep throtlling our net conection and denying it, blaming my dad (who pays for it btw) for not paying when he set it up for direct debit (there the ones not taking the moneies) AND they lied to uss when they first set it up by saing it was full normal Unlimited broadband and then failed to mention that it was pay as you go broadband. What i want to know, is by advertising its unlimited and then throtling and even stopping our net conection is that a breach of contract?
Andrue Amarr	Posted - 2007.11.27 14:24:00 - [198] Edited by: Andrue on 27/11/2007 14:25:29 Originally by: Claska I have a question for all you ISP savvy people. I'm with bulldog, they are Craptacular, **astic, etc. Why? They keep throtlling our net conection and denying it, blaming my dad (who pays for it btw) for not paying when he set it up for direct debit (there the ones not taking the moneies) AND they lied to uss when they first set it up by saing it was full normal Unlimited broadband and then failed to mention that it was pay as you go broadband. What i want to know, is by advertising its unlimited and then throtling and even stopping our net conection is that a breach of contract? Probably not. Adverts!=contracts. If it's a breach of anything it'd be a breach of the ASA guidlines. Even then all it gets the offender is a public slap on the wrist. This is surprisingly effective but usually just results in the advert changing or being withdrawn. It is highly unlikely to result in the service or product changing. Basically from a legal perspective an advert is just a load of text. As long as it doesn't breach basic publishing laws (ie;obscenity, decency, libel) it's good to go. All adverts will say at the bottom 'subject to terms and conditions'. Put another way:the law has little or no interest in what adverts say because it doesn't consider them to be legally binding. What matters is your contract and if it uses the word 'unlimited' at all it will be in the negative or conditional. The contract will certainly add a caveat along the lines of "this is a jolly complicated operation and rather difficult to pull off so sometimes you'll just have to accept that it goes a bit wrong. Don't expect any compensation because you should be grateful for anything we can get you." -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.**
Claska Amarr XxTiggerxX Corp SOUL CARTEL	Posted - 2007.11.27 14:37:00 - [199] dang
Andrue Amarr	Posted - 2007.11.27 14:51:00 - [200] Edited by: Andrue on 27/11/2007 14:52:31 Originally by: Claska dang Yeah, it can suck to be stuck with a crappy ISP. Unfortunately it's a bit of a balancing act. If ISPs (or indeed any service provider) were forced to follow the old 'fit for the purpose' clause that goods are covered by things would be different. There'd be damn few services around for one thing The problem with ISPs is that although the issues effecting the general public are real they are highly technical. This makes it difficult to explain to the end-user what they should expect, very difficult for anyone to complain and far too easy for the ISPs to mis-sell. There are moves afoot to come up with a traffic light style system for ISPs but it remains to be seen what they come up with and when. In the meantime you can take solace from that fact that this isn't a purely UK issue. Traffic shaping is beginning to appear in the US and it's causing a lot of angst. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Dommie Jax Caldari Blue Phoenix Research	Posted - 2007.11.27 15:20:00 - [201] And the one thing that makes me laugh about all of this? The way the backhaul is set up adn because of the flat rate costs of this basically mean that even if they were to open the network up for people to conect at 24Mbps (which is what they reckon we need to be on by 2010) is in its current state the backhaul cant cope with this Ahh wonders of internet, maybe someday someone will take a risk, fork out billions upon billions of pounds to give us all Fibre to the home for those ultra fast (100Mbps) connections some countries enjoy
Andrue Amarr	Posted - 2007.11.27 15:40:00 - [202] Edited by: Andrue on 27/11/2007 15:42:28 Originally by: Dommie Jax And the one thing that makes me laugh about all of this? The way the backhaul is set up adn because of the flat rate costs of this basically mean that even if they were to open the network up for people to conect at 24Mbps (which is what they reckon we need to be on by 2010) is in its current state the backhaul cant cope with this Ahh wonders of internet, maybe someday someone will take a risk, fork out billions upon billions of pounds to give us all Fibre to the home for those ultra fast (100Mbps) connections some countries enjoy Actually a lot of those connections don't deliver 100Mbps..or not all of the time. Consider this graph. (noting the comment at the bottom about availability). Also consider this news item.It's also very unclear what people in the UK would use such a highspeed connection for. Some would download video but the truth is that most people (and they are the ones paying for all this) can get by quite nicely on a couple of Mb/s. If they want HD video they subscribe to Sky or (in a year or two) watch Freeview. This isn't the forum to debate this but seriously - wtf would you use a 100Mb connection for that can't be done with 2Mb? -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Frug Zenithal Harvest	Posted - 2007.11.27 15:46:00 - [203] Originally by: Andrue wtf would you use a 100Mb connection for that can't be done with 2Mb? Enjoy it immensely and have a bloated collection of adult movies. - - - - - - - - - Do not use dotted lines - - - - - - - If you think I'm awesome, say BOOO BOOO!! - Ductoris Neat look what I found - Kreul Hey, my marbles
Bimjo Caldari SKULLDOGS	Posted - 2007.11.27 20:12:00 - [204] Originally by: Andrue Edited by: Andrue on 27/11/2007 13:13:34 Originally by: Bimjo Originally by: bragdor ffs,,iv swapped from tiscali to Virgin,, and there worse give use a break,,we pay good ******* money to get ripped off, Even with their problems Virgin is so much better than any ADSL(over the phone) line Don't talk drivel. Virgin is currently one of the worst ISPs in the UK. Its network is over subscribed and it's about to roll out an even faster service. snip Hmmm, so many keyboard heroes who post for the sake of posting, where as I post only of what I know. Wierd you say they are over subscribed but I can regularly get 15Meg download speed,like last night when I downloaded the full trinity video.
Andrue Amarr	Posted - 2007.11.27 21:42:00 - [205] Edited by: Andrue on 27/11/2007 21:42:34 Originally by: Bimjo Originally by: Andrue Edited by: Andrue on 27/11/2007 13:13:34 Originally by: Bimjo Originally by: bragdor ffs,,iv swapped from tiscali to Virgin,, and there worse give use a break,,we pay good ******* money to get ripped off, Even with their problems Virgin is so much better than any ADSL(over the phone) line Don't talk drivel. Virgin is currently one of the worst ISPs in the UK. Its network is over subscribed and it's about to roll out an even faster service. snip Hmmm, so many keyboard heroes who post for the sake of posting, where as I post only of what I know. Wierd you say they are over subscribed but I can regularly get 15Meg download speed,like last night when I downloaded the full trinity video. Congratulations - you appear to be in the minority at the moment. VM have even acknowledged that there is a problem. There is some evidence that they are beginning to address it but the original point remains valid. Virgin are not currently doing a very good job. This isn't a cable v. ADSL issue - just poor backhaul and/or network management. It could afflict any ISP regardless of the end-user delivery technology. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Paulo Damarr	Posted - 2007.11.27 22:33:00 - [206] Originally by: Andrue Congratulations - you appear to be in the minority at the moment. VM have even acknowledged that there is a problem. There is some evidence that they are beginning to address it but the original point remains valid. Virgin are not currently doing a very good job. This isn't a cable v. ADSL issue - just poor backhaul and/or network management. It could afflict any ISP regardless of the end-user delivery technology. I know nothing about back hauls or network management, but what I do know is my connection and cable TV service is great. I always get decent download speeds and never get "throttled" and the 70GB limit is more than I would ever use, I just think its picky geeks who passed IT 101 that pick faults because the service isn't what they think it should be. Plus to boot the prices are fairly good. Originally by: Tortun Nahme CCP also condones thinking, I suggest you try it from tiem to time
Bimjo Caldari SKULLDOGS	Posted - 2007.11.28 00:08:00 - [207] Originally by: Andrue Edited by: Andrue on 27/11/2007 21:42:34 Originally by: Bimjo Originally by: Andrue Edited by: Andrue on 27/11/2007 13:13:34 Originally by: Bimjo Originally by: bragdor ffs,,iv swapped from tiscali to Virgin,, and there worse give use a break,,we pay good ******* money to get ripped off, Even with their problems Virgin is so much better than any ADSL(over the phone) line Don't talk drivel. Virgin is currently one of the worst ISPs in the UK. Its network is over subscribed and it's about to roll out an even faster service. snip Hmmm, so many keyboard heroes who post for the sake of posting, where as I post only of what I know. Wierd you say they are over subscribed but I can regularly get 15Meg download speed,like last night when I downloaded the full trinity video. Congratulations - you appear to be in the minority at the moment. VM have even acknowledged that there is a problem. There is some evidence that they are beginning to address it but the original point remains valid. Virgin are not currently doing a very good job. This isn't a cable v. ADSL issue - just poor backhaul and/or network management. It could afflict any ISP regardless of the end-user delivery technology. in terms of up/down speeds, yes I am happy http://www.speedtest.net/result/206563008.png in terms of customer support, as I stated earlier in this thread I had a hard time of it and they are pretty useless, so partially agreed with you if looking at VM overall
Gedrick frogue Gallente ORIGIN SYSTEMS Atlas Alliance	Posted - 2007.11.28 20:50:00 - [208] Edited by: Gedrick frogue on 28/11/2007 20:53:53 I for one am NOT convinced its tiscali blocking, i myself have had no issues with tiscali and i have used them for over 18ths, if you perform a an ip trace ( start/cmd/tracert then enter the tq address,87.237.38.200, and have a look at the address it fails at. Mine fails AFTER the tiscali routers at ccp.ve201.fr3.lon.llnw.net [87.248.208.150] This is FIVE hops after the last hop performed by tiscali. Please feel free to check this out for yourselfs and correct me if i am wrong. P.S. this also effects evemon which uses naff all bandwidth but i think its a CCP connection issue. Regs. Ged Gedrick Frogue
Complex Potential Soliders Of Eve The Church.	Posted - 2007.11.28 20:54:00 - [209] Edited by: Complex Potential on 28/11/2007 20:54:06 I'm in the same boat. Have been unable to log in during peak hours for the last 3 days. This was the thread I started about it on Monday http://oldforums.eveonline.com/?a=topic&threadID=644720

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