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Author	Thread Statistics \| Show CCP posts - 2 post(s)
Krexus Amarr Serenity Prime Praesidium Libertatis	Posted - 2007.10.02 08:24:00 - [61] To Op, i've got tiscali aswell, and I have no suchs problems. At least not yesterday... If I connected this morning without any problems. So that kinda sucks big-time, If they do this to me I'll cancel tiscali! Originally by: CCP Wrangler You're not supposed to feel like you're logging in to a happy, happy, fluffy, fluffy lala land filled with fun and adventures, that's what hello kitty online is for.
Iggle Piggle	Posted - 2007.10.02 08:29:00 - [62] Same issues for me for the past week. 3 hours or more down due to Tiscali. Will be searching for a new home soon.
Salsa Verde	Posted - 2007.10.02 08:31:00 - [63] Just got off the phone to Tiscali. I have cancelled my account and my MAC code is on it's way. (Made that bold & underlined to make it more obvious to any Tiscali executive who happens to read this customer feedback.)
Chrysalis D'lilth	Posted - 2007.10.02 08:35:00 - [64] Eve is not bandwidth intensive, not even slightly, as posters already pointed out, you should be able to play eve via dialup. As for tiscalli targetting lots of games, i don't think thats true, at least not to stop people playing them. I understand from talking from a tiscali subscriber that you can log into World of Warcraft 24/7, secondlife and a host of other games. Perhaps the answer rests in what ports EvE uses? its unlikely other mmo's use the same port and would perhaps be something unique to eve? I'm using Vodafone broadband and have no problems with any internet sites/games/media.
Siobhan Ni Gallente Infinitus Odium The Church.	Posted - 2007.10.02 08:38:00 - [65] You'd think that ISPs would cash in on this with online gaming expanding . There's plenty of new customers out there that want their new consoles hooked up to play online. Register your complaint with them and tell them you are leaving for another ISP. Are there any decent UK ISPs that don't so this type of throttling?
Tenerhaddi Trinity Corporate Services	Posted - 2007.10.02 08:43:00 - [66] Edited by: Tenerhaddi on 02/10/2007 08:43:58 I am so pleased I left Ticali years ago! I moved to BT and I had problems with tho C-word for a while! Customer care sucks more than Paris Hilton. I left them a while and I am very happy with BT! If I have a problem with a BT line least i get it sorted with in days tiscali was like 2 weeks gone and getting annoyed with the slow responce. BT internet speed for me about 6mb but peak time is 2mb but i still can play eve and i happy with that. Not able to connect to EVE not end of the world is not the point tho! How the behaving is totaly wrong as you PAYing for the service! terms and condition or not! thats not on! Also make a complaint to ofcom? and other party that deals with fair trade! this crap needs sorting ---------------- sig Sorry for spelling and grammer so dont flam me for my dyslexia
Izo Azlion Veto. Veto Corp	Posted - 2007.10.02 08:46:00 - [67] Originally by: Siobhan Ni You'd think that ISPs would cash in on this with online gaming expanding . There's plenty of new customers out there that want their new consoles hooked up to play online. Register your complaint with them and tell them you are leaving for another ISP. Are there any decent UK ISPs that don't so this type of throttling? I'm on an 8mb BT line. Works fine. Max download speeds of 890kb/s any time of the day, providing the source is good. Izo Azlion. ---
Soyemia Minmatar Exercitus Solus	Posted - 2007.10.02 09:09:00 - [68] Originally by: Frozen Light I guess i can call myself a lucky one ;) As we dont have Tiscali in Finland. In here we have, lets say moderate pricing on boradband connections. In the biggest cities (in our standarts ;) its cheaper and faster connection available, ie. 24mbit ADSL2+ and etc. Where i live, i pay upto 49e/month for 8mbit ADSL line. The lucky part is that we do not have anykind of restrictions, i think that its not even allowed here (Finnish law). I can play, use p2p, surf, stream, make my own server ... anything you can think of. No stupid throttling on peak hours, constant maximum speed, also from abroad. Id say im pretty happy with this :) Yup in Finland its banned because it would give an excuse to provider to block some kind of political stuff etc. Sensorship ftl. So yep in Finland yoyu are not allowed to throttle anything.
Krexus Amarr Serenity Prime Praesidium Libertatis	Posted - 2007.10.02 10:01:00 - [69] Originally by: Salsa Verde Just got off the phone to Tiscali. I have cancelled my account and my MAC code is on it's way. (Made that bold & underlined to make it more obvious to any Tiscali executive who happens to read this customer feedback.) What country do you live in? Because I'm still having no problems Originally by: CCP Wrangler You're not supposed to feel like you're logging in to a happy, happy, fluffy, fluffy lala land filled with fun and adventures, that's what hello kitty online is for.
Andrue Amarr	Posted - 2007.10.02 10:42:00 - [70] Edited by: Andrue on 02/10/2007 10:42:51 Originally by: Haerana im with Nildram. Nildram is part of the Pipex group and Pipex is now owned by Tiscali I moved away from Nildram earlier in the year because Be installed ADSL2+ at my exchange. Due to recent product launches I've ended up with a 12Mb connection and no usage cap all for ú14 a month. I think they have an overcapacity issue at the moment though because my actual throughput stays around 10Mb no matter what time of day. That's not very sustainable and it remains to be seen what happens when O2 (who own Be) launch their own service. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Andrue Amarr	Posted - 2007.10.02 10:44:00 - [71] Originally by: Paulo Damarr If your dropping Tiscali check virgin media out they provide 20mb for ú23 per month with no limits and specified for "online gaming" its a great connection and works like a dream (TV service has no sky 1 though ) You must be very lucky or trolling? VM (NTL as it was) have a reputation for throttling connections and lousy customer support. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Andrue Amarr	Posted - 2007.10.02 10:46:00 - [72] Originally by: Terazuk Edited by: Terazuk on 02/10/2007 06:02:41 Nice link for the legally minded.. Unfair Terms Quote: What is unfair? A standard term is unfair if it creates a significant imbalance in the parties' rights and obligations under the contract, to the detriment of the consumer, contrary to the requirement of good faith. Unfortunately there is a bit of argument going on relating to... Quote: ■ Terms defining the product telling you what you are (and are not) getting for your money. This is the other kind of core term. It is not unfair for suppliers to offer goods or services that are not exactly what you require. For instance, an insurer can limit the cover offered by including an 'excess' that you have to pay û as long as this is made clear when you are deciding whether to buy the policy. Meh :( It's not really an argument. What the law is saying is that by their nature services can't always do everything that the customer wants. All the law requires is that the service provider inform the customer of the limitations and make reasonable efforts to provide the service it claims too for a reasonable price. The debate is over what is 'reasonable'. Typically that is determined by looking at other providers. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Izo Azlion Veto. Veto Corp	Posted - 2007.10.02 10:47:00 - [73] Originally by: Andrue Originally by: Paulo Damarr If your dropping Tiscali check virgin media out they provide 20mb for ú23 per month with no limits and specified for "online gaming" its a great connection and works like a dream (TV service has no sky 1 though ) You must be very lucky or trolling? VM (NTL as it was) have a reputation for throttling connections and lousy customer support. And ***ty TV connections, poor interfaces. Infact, generally everything about NTL/Virgin Media is absolutely useless. Sorry. Had it for like 7 years. Really annoyed me. Then we changed. XD Izo Azlion.* ---
prsr Gallente JuBa Corp RONA Alliance	Posted - 2007.10.02 10:57:00 - [74] Originally by: Alski Not really, most of Europe is probably "better connected" ... but thatÆs just a factor of having smaller, much more densely populated countries compared to say, America or Australia. Of all the reasons why broadband (quality/price/coverage) isn't catching on nearly as fast in the US as compared to other first world countries, this is probably the least contributing factor. France has good DSL coverage in rural communities and so does Germany and Sweden, if you tally up the stats for the whole EU which has plenty of rural areas you would still see the US lagging behind. And thats even when you include the new eastern european members. If you want to know why US broadband penetration is lagging behind I suggest you look beyond the weak population density excuse because it is BS. -- .sig apathy ftw
Chrysalis D'lilth	Posted - 2007.10.02 11:16:00 - [75] Originally by: Siobhan Ni Register your complaint with them and tell them you are leaving for another ISP. Are there any decent UK ISPs that don't so this type of throttling? I'd recommend going with the big blue chip telecoms companies as at least in my experience, they seem a whole lot less anal about bandwidth. In the UK thats BT, Vodafone & Orange. They do ofc have fair usage policies like everyone else, but unless your downloading videos 24/7 your not going to come close to that - eve uses almost negligable bandwidth, so if thats your main issue right now, it won't be problematic.
Sun Ra Grumpy Old Farts Gruntfuttocks	Posted - 2007.10.02 11:20:00 - [76] Originally by: Haerana im with Nildram. Lucky enough its on my dads business account as he runs work from home. and he gets discount for recommending it to his customers. Im on a upto 10mbs connection thing. with no dl cap or limits. (this is after i broke the 10gb dl limit a month in 3days once, whoops!(no it wasnt illegals it was many many game betas and demos when i was looking for new things to play :D)) Its not a bad service although i think the normal stuff is kinda expensive. especially when i talk to my corpmates who all get twice the stuff half the price in americana! I know many people who have ups and downs with there internet alot. i have mine. every few days late night my connection speed drops for about 30mins no idea why. my friends internet was constantly up an down when he was with BT. he spent a month ringing them and complaining before it settled out and now he doesnt have problems v often. an UK is incredibly backwards for the Interwebs. for example me. i said i was on a upto 10mb/s connection. i am. i get 1.5mb at the best of times. mostly only 1mb. why? i live in a village at the end of an old exchange with old lines that cant handle anything better. :( then my friend who lives half a mile away.. if that. in a different village hes on the very very edge of another exchange which is alot farther away from him than mine is from me. he gets 4mbs.... Also i read a very interesting article in some pc magazine once, Entitled: Free Dial-up saved the internet. free-broadband is going to kill it. Basically alot of people just get free broadband with other services like sky etc. so much so that because there isnt that much money going into it, its stopping BT etc from upgrading all the lines an things(can you tell im no expert yet?) to the new tech. they are doing it just very very slowly. Anyway im rambling abit. its late and i dont wanna sleep! I shall end on this note. i have NEVER known anybody who was happy when they were with tiscali. Nildram sucks now, they were bought out by pipex, another company that buys small good isps and makes them ****, maybe the business conns are better but the home connects went from the top on adslguide ratings to the lowest in 3/4 months
Sun Ra Grumpy Old Farts Gruntfuttocks	Posted - 2007.10.02 11:26:00 - [77] Originally by: Andrue Edited by: Andrue on 02/10/2007 10:42:51 Originally by: Haerana im with Nildram. Nildram is part of the Pipex group and Pipex is now owned by Tiscali I moved away from Nildram earlier in the year because Be installed ADSL2+ at my exchange. Due to recent product launches I've ended up with a 12Mb connection and no usage cap all for ú14 a month. I think they have an overcapacity issue at the moment though because my actual throughput stays around 10Mb no matter what time of day. That's not very sustainable and it remains to be seen what happens when O2 (who own Be) launch their own service. Ha nildram swore blind that i couldnt get more than 2mb on my line(100metres from the exchange) 2 weeks later i had it on another isp
Tigrelilly	Posted - 2007.10.02 11:28:00 - [78] So what isp should we in the UK be using... I was on BT till I moved out, never had a problem, now I have virgin and it sucks, net keeps dropping...gotta turn it off and on all the time.
Mextor Slacker Industries Exuro Mortis	Posted - 2007.10.02 11:39:00 - [79] Originally by: Salsa Verde Just got off the phone to Tiscali. I have cancelled my account and my MAC code is on it's way. (Made that bold & underlined to make it more obvious to any Tiscali executive who happens to read this customer feedback.) ring them tonight for your MAC code they took about 5 day to get me mine, and i had to ring them b**ch at them for it
Mextor Slacker Industries Exuro Mortis	Posted - 2007.10.02 11:49:00 - [80] Edited by: Mextor on 02/10/2007 11:50:30 Originally by: Tigrelilly So what isp should we in the UK be using... I was on BT till I moved out, never had a problem, now I have virgin and it sucks, net keeps dropping...gotta turn it off and on all the time. i switched from tiscali to Virgin about 18 months ago, i had 2 problems, both the same and this is how to fix it, ring your ISP ask for your MAC code(if not with Virgin), then order you BB online(from Virgin) and go for up to 8mb or what ever you want, then once it is up and running ring customer service and ask to be put on a Data stream line this will give you a ping of about 30isk, but you will only get a connection speed of 2mb, i would leave it for a month or so as you might not get a high ping, but that up to you, like i said before, 18 months on Virgin and only 2 problems both the same and both have been sorted fast by talking to there support ppl who are from and in the UK. but i have to say the second time was my fault cos i want a fast connection for download videos
Escaped Convict	Posted - 2007.10.02 11:56:00 - [81] I Hate Tiscali more than i hate Isk farmers, was with them about 6 mounts ago for a few months and had to quit for the same reason as the OP they said "peak time use should be restricted to surfing the net and email" which got me so ****ed of as i was paying for 8MB speed and only getting 4MB and it went so slow sometimes web pages would just time out FFS So in the end i quit "they tried to charge me for the 9 months reaming on my contract but after i yelled down the phone at them for breaking the contract first ie not providing a service i pay for, so they gave me my MAC code and off i went" im now with ADSL24 www.adsl24.co.uk They rock no probs and its cheap for what you get and i do now get what i pay for 8mb means 800KBs DL :) turns out tiscali lied saying "the distants from the exchange means you have slower than 8MB" which was a lie cuz ADSL24 says its across the road LOL ADSL24 FOR THE WIN http://www.badongo.com/pic.php?file=new+banner__2005-12-31_Unfortunate+Banner.jpg
Solasta Kovacs FireStar Inc FATAL Alliance	Posted - 2007.10.02 12:05:00 - [82] Tiscali are frankly hopeless. I was with them for a fairly long time- and eventually found the ping so high in peak times that i couldnt hear a thing on vent- and EvE would drop regularly. Well done to the guys that have persuaded them to admit peak time throttling. In a dozen emails and calls I never got that- just vague suggestions that I should contact BT, check my computer had up to date drivers, and that their engineers would look at it. Then id get a message telling me my complaint call was being closed... Then they messed around with the MAC code too. I switched- and overnight all the problem s I had miraculously were cured. Utterly hopeless and demonstrably dishonest. Dont touch with a barge pole.
Dr Grot Gallente Warrior Eclipse	Posted - 2007.10.02 12:10:00 - [83] Can someone explain to me, as I know very little about internets and stuff. What is MAC code and why would you need that info ?
Escaped Convict	Posted - 2007.10.02 12:15:00 - [84] Mac code is the code that lets an other ISP "internet service provider" provide youre internet. ie if you where with tiscali and you want to move to BT you would request a mac code so that you could give it to BT so they could then take control of you're phone line and provide you with internet instead of tiscali. http://www.badongo.com/pic.php?file=new+banner__2005-12-31_Unfortunate+Banner.jpg
Azole	Posted - 2007.10.02 12:16:00 - [85] Apologies if this has already been said i dont have the patience to read through all posts here. Eve uses very little bandwidth. I had problems with my isp and was thinking of changing to another which had limits on the data transfer. So i recorded my usage over a month and found eve is not at all high usage, in fact i would say it is very low indeed. Over 1 month i used 1.2gb of data and the majority of that was used in downloads and not eve. Even if you play eve all day long you will be lucky to use 100mb of data a day. I think i used around 30mb max per day. So it is simply incorrect of tiscali to block eve on the presumption that it uses a lot of bandwidth. dont put up with it change your isp.
DarkXeRoX Biohazzard Task Force Mass Destruction.	Posted - 2007.10.02 12:38:00 - [86] lol ironic i dropped tiscali for the same reasons, WTF is the point of getting internet for gaming if u can only use it when ur away at work 0.o. Call their support and get some clueless punjab taking u for some caveman that doesnt know wtf ur talking about. ''I cant connect to eve online however i can just browse around on the web. reply : can u check if your modem is connected properly and if all the lights are turned on'' Tiscali ... useless on eclipse atm wich isnt too bad atleast they have a uk callcenter and actualy listen to ya, having some problems with connecting to eve atm but if im correct their doing some maintanance on the adsl line. UK broadband suppliers suck anyways :P BTF is Recruiting!
Fizzle Fingers Caldari Dark Matter Logistics Empire Research	Posted - 2007.10.02 12:52:00 - [87] At least you have the option of changing broadband suppliers. I live in Hull in the UK which has it's own telephone company (Kingston Communications) ie no BT, no cable etc.... I've always had their top package for higher bandwidth / lower contention / no limits etc... sadly now although they doing an upto 8 meg service the house im in now is on the edge of the distance limit so im getting a crappy 2.4 mbits. They won't give me any info on to when / if they are planning to upgrade their lines and also I think they are currently being looked into by ofcom or oftel or whoever it is due to the amount of complaints their broadband service has been getting. Only option I have would be satellite broadband which is not really an option or moving house outside of Hull which would be a bit much just to get better broadband.
Gats Celestial Apocalypse Insurgency	Posted - 2007.10.02 13:15:00 - [88] Ive been checking the Tiscali forums and tbh its looks bad . Apparently their support center is located in India , i my self as an IT engineer have my own experiences with outsourcing to these low cost country`s where you can hire 10 ppl for the price of 1 in UK the prob is that even 10 of them arned capable of doing a 1 man job . They have problems of comprehensive reading and have no respect for the clients they are calling , meaning they will call you in the middle of a sunday night and ramble in poor english and hang up without you understanding half of what they said . On top of that they seem to be in denial about the issues they have , asking all customers to do pings and change modems , change filters its just ridicules . Ok , i can understand you ask these questions to a suddon report of a customer having problems but when you see 20 + ppl on the forum each day complaining than you should realise its not a problem from their end of the line . Conclusion ,... change ISP If you signed up for a year contract that isnt finished yet then that shouldnt be a prob as they fail to provide a service for wich you pay . Go true the legal side , email / phoning isnt official you should send a signed(registerd?) letter where you have confirmation of the post service that this letter has been send to the specified adress. Sorry , not native English so blurr the peepers for my writing skills
Dylan McKai Mother Corp Fang Alliance	Posted - 2007.10.02 13:19:00 - [89] I had a reply from Eclipse technical support... Quote: 02/10/07 12:16 NOTE Phil Charles Port 26000 (Call Transferred) Thank you for letting us know. We do not restrict use of this or any other port. However our engineers are investigating into connection issues with EVE online and working toward a resolution. As soon as we have further updates we will be in touch. Thank God for that! Eclipse are normally brilliant. Got this reply less than a day after I opened a support ticket. Tiscali suck balls (in my opinion)!
Solasta Kovacs FireStar Inc FATAL Alliance	Posted - 2007.10.02 14:07:00 - [90] In terms of the "legal side" email is fine- no need for registered letters albeit they may reach someone who takes you more seriously. Simply get the MAC code, cancel your direct debit, and state that you consider the contract breached by their repeated failures to provide the service. GET THE MAC CODE FIRST! If they complain and threaten- invite them to sue you and ensure that you keep copies of all the emails you have sent and responses. Overwhelming likelihood is that they wont do a thing. If they do, the small claims court is going to find in your favour when presented with those emails and overhwlming correspondence on websites etc- all of which you can produce.

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