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Author	Thread Statistics \| Show CCP posts - 2 post(s)
Salsa Verde	Posted - 2007.10.01 20:15:00 - [1] Around 7:30 pm I was disconnected from EVE, and have been unable to reconnect since, even though the server is up. Apparently it is a Tiscali problem. So, I just got off the phone to a Tiscali support technician. The bottomline is, although EVE is not being blocked ("Tiscali blocks no site"), if it is a gaming site "you cannot access it between 6pm and 11pm... because of high bandwidth usage." This means Tiscali is throttling my connection to EVE so that it cannot be used. Funnily enough, she said "you can use the service during the day from work because it is not in peak hours," and missed the stupidity of what she said. She was also under the mistaken assumption that heavy graphics are sent between the EVE client and the TQ server. Apparently Tiscali technicians have never heard of the fat client concept. The irony is, even though I'm paying for a 1M connection, I never got download speeds of more the 120k - and EVE worked fine on that. So I guess they are throttling EVE to even less than that, which is the same as blocking. Anyway, tomorrow morning I will be cancelling my Tiscali service. Please sign here if you will join me in this consumer revolt!
darth solo Celestial Apocalypse Insurgency	Posted - 2007.10.01 20:20:00 - [2] im with eclipse... and im having same troubles.. are u seriously saying our ISPs are limiting our connection to gaming sites because thats just wow. and why just now?, god im confused i have no idea about all this stuff. d solo. RECRUITING... visit www.celesapoc.com ingame channel "celespublic" for recruitment or chat
MotherMoon Huang Yinglong Namtz'aar k'in	Posted - 2007.10.01 20:22:00 - [3] Edited by: MotherMoon on 01/10/2007 20:24:27 Edited by: MotherMoon on 01/10/2007 20:24:15 Get a new connection? ditch it if it doesn't work. then again I don't know how hard or expensive it is to get a connection where you live... best of luck to you :/ ----------------------------------- I'm working my way through college target CCP need...more room...
Yesh The Black Rabbits The Gurlstas Associates	Posted - 2007.10.01 20:24:00 - [4] I had the same problem with tiscali earlier. Seems to work now
Salsa Verde	Posted - 2007.10.01 20:25:00 - [5] Edited by: Salsa Verde on 01/10/2007 20:26:27 I never had a problem with 1M before, except when it's being throttled deliberately. Even with a 5M connection they will still throttle EVE. Anyway, since EVE is a fat client, and no graphics are sent between the client and TQ, there should be no difficulty using EVE, even on a dialup connection. Why should I pay for 5M when I'm not downloading movies or music?
Salsa Verde	Posted - 2007.10.01 20:28:00 - [6] Originally by: darth solo are u seriously saying our ISPs are limiting our connection to gaming sites Yes, that's exactly what I'm saying. It's called throttling - like putting your hands around someone's throat and squeezing to stop air getting into the lungs.
Miss Muck Other World Inc	Posted - 2007.10.01 20:30:00 - [7] Im with tiscali and its been ongoing for about 6mnths, ive got the 8mb package.
innot Minmatar Corp 1 Allstars Insurgency	Posted - 2007.10.01 20:32:00 - [8] im with tiscali, and over the past week im finding it very hard to log into eve. cant log in atm, guess ill be changing isp tommorw
Gericault m0id Celestial Apocalypse	Posted - 2007.10.01 20:34:00 - [9] I've heard about this before, tonight is the first time I experience it. Tiscali ftl. Unfortuatenly I'm on a 12 month contract so not much I can do... ***** ******s.
darth solo Celestial Apocalypse Insurgency	Posted - 2007.10.01 20:34:00 - [10] Originally by: innot im with tiscali, and over the past week im finding it very hard to log into eve. cant log in atm, guess ill be changing isp tommorw is that even legal?, i pay for full access, not to be limited to what i can or cannot do... d solo. RECRUITING... visit www.celesapoc.com ingame channel "celespublic" for recruitment or chat
splattercat Alcohol Fuelled	Posted - 2007.10.01 20:36:00 - [11] as i have posted before,,, your rights are here..... ( soz im crap at linking.) http://www.moneysupermarket.com/c/broadband/consumer-rights/2/ that will help anyone who wants to change to a isp thats not so anal.
Tenacious Kitty	Posted - 2007.10.01 20:36:00 - [12] I feel another facepalm coming on.... and now facts! 1 - it's not your bandwidth, it belongs to Tiscali 2 - They reserve the right to limit bandwidth as they see fit (PROTIP - read your terms and conditions) 3 - not being able to connect to EVE is not the end of the world Thank you, that is all. TK
Graivon	Posted - 2007.10.01 20:37:00 - [13] Check out these web sites. Comcast is my ISP and they are doing the same thing! http://www.freepress.net/ http://www.savetheinternet.com/
Valan	Posted - 2007.10.01 20:41:00 - [14] Edited by: Valan on 01/10/2007 20:43:00 With Tiscali buying up more smaller ISPs like they are and others that are implementing similar policies the future for internet gaming is bleak. Yes being able to connect to EVE isn't the end of the world. However, not being able to connect to my sites of choice means I don't need a connection. To be honest I'll be ú40 better off per month with subs and line rental. /start sig I love old characters that post 'I've beeen playing the game three years' when I know their account has been sold on. /end sig
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.10.01 20:42:00 - [15] This is not new, add your voice , eclipse = tiscali too Tiscali forums Computeractive magazine forums Computeractive are also running a campaign to get isps who offer 8meg service to actually do it, or advertise the real speeds you can expect.
Bizz Lizz	Posted - 2007.10.01 20:45:00 - [16] Edited by: Bizz Lizz on 01/10/2007 20:45:51 Originally by: Salsa Verde Originally by: darth solo are u seriously saying our ISPs are limiting our connection to gaming sites Yes, that's exactly what I'm saying. It's called throttling - like putting your hands around someone's throat and squeezing to stop air getting into the lungs. Probably they throttle all that stuff, because p2p transfers eatup so much bandwith. At some universities it was responsible for about 75% of the traffic afaik and that's expensive. Since p2p applications usually don't use standard ports and some applications can do the whole transfer encrypted now, it's difficult to filter and throttle only p2p traffic reliable. So some providers probably throttle all traffic that they don't recognize as some 'good' traffic.
Thernys Caldari Dark Force Recon	Posted - 2007.10.01 20:55:00 - [17] Edited by: Thernys on 01/10/2007 20:58:54 On your way out of their crappy service, be sure to let them know why exactly you are leaving - you're paying for internet access, and they're not letting you access it the way you read the word 'access'. Personally I don't agree with such methods, if they can't afford to supply their customers with proper access for whatever they're charging, they should say so and charge enough to cover their costs instead of 'shadily' trying to cut down on their own expenses. Anyway... Originally by: Salsa Verde even though I'm paying for a 1M connection, I never got download speeds of more the 120k ...also had to comment on this, 120 kiloBYTES per second is a very good download speed for a 1Mbps = 1 megabits per second = 1000 kiloBITS per second (or 1024, depending on what your angle is... regardless...). A byte (B) is 8 bits (b), hence the theoretical maximum of a 1Mbps connection is 1000 kb/s (or 1024...) divided by 8 = 125 (or 128...) kB/s. Also, assuming this is a DSL connection, there's generally up to 15% of overhead which is of course billed on the customer. Meaning you could start asking questions if your connection speeds were much below 125*0.85[edit: not 0.86...] = about 106, say 110kB/s. The point being, you can hate them for not letting you play EVE, but you can't hate them for not giving you your money's worth in other regards ;) -- ¬Me, ¬now. Quote me and you're sued!
Phyrr Minmatar The Gosimer and Scarab	Posted - 2007.10.01 20:59:00 - [18] can you guys please post in this thread so tiscali know The odds on me being here are rather slim evolutionary speaking, yet in the infinite bounds of probability my being here is a certainty.
lofty29 Reikoku Band of Brothers	Posted - 2007.10.01 21:00:00 - [19] Ahaha...ahahaha....AHAHAHAHHAHAHA Tiscali are throttling people at the peak hours because 'they use too much bandwidth'. By the very definition of a peak hour, that's what happens there --- Project Mayhem 2
Phyrr Minmatar The Gosimer and Scarab	Posted - 2007.10.01 21:02:00 - [20] Edited by: Phyrr on 01/10/2007 21:03:08 Originally by: lofty29 Ahaha...ahahaha....AHAHAHAHHAHAHA Tiscali are throttling people at the peak hours because 'they use too much bandwidth'. By the very definition of a peak hour, that's what happens there yes but..... the only thing i have trouble with is EvE. I can connect to a bunch of other mmo's, not that i play any other mind lol. The problems with tiscali are to do with eve and tbh eve dont use that much bandwith so why should we be throttled? The odds on me being here are rather slim evolutionary speaking, yet in the infinite bounds of probability my being here is a certainty.
lofty29 Reikoku Band of Brothers	Posted - 2007.10.01 21:04:00 - [21] Originally by: Phyrr Edited by: Phyrr on 01/10/2007 21:03:08 Originally by: lofty29 Ahaha...ahahaha....AHAHAHAHHAHAHA Tiscali are throttling people at the peak hours because 'they use too much bandwidth'. By the very definition of a peak hour, that's what happens there yes but..... the only thing i have trouble with is EvE. I can connect to a bunch of other mmo's, not that i play any other mind lol. The problems with tiscali are to do with eve and tbh eve dont use that much bandwith so why should we be throttled? That's even funnier, because eve uses less bandwidth than most other MMOs --- Project Mayhem 2
Phyrr Minmatar The Gosimer and Scarab	Posted - 2007.10.01 21:05:00 - [22] Originally by: lofty29 Originally by: Phyrr Edited by: Phyrr on 01/10/2007 21:03:08 Originally by: lofty29 Ahaha...ahahaha....AHAHAHAHHAHAHA Tiscali are throttling people at the peak hours because 'they use too much bandwidth'. By the very definition of a peak hour, that's what happens there yes but..... the only thing i have trouble with is EvE. I can connect to a bunch of other mmo's, not that i play any other mind lol. The problems with tiscali are to do with eve and tbh eve dont use that much bandwith so why should we be throttled? That's even funnier, because eve uses less bandwidth than most other MMOs shocking eh? The odds on me being here are rather slim evolutionary speaking, yet in the infinite bounds of probability my being here is a certainty.
Andrue Amarr	Posted - 2007.10.01 21:06:00 - [23] Originally by: lofty29 Originally by: Phyrr Edited by: Phyrr on 01/10/2007 21:03:08 Originally by: lofty29 Ahaha...ahahaha....AHAHAHAHHAHAHA Tiscali are throttling people at the peak hours because 'they use too much bandwidth'. By the very definition of a peak hour, that's what happens there yes but..... the only thing i have trouble with is EvE. I can connect to a bunch of other mmo's, not that i play any other mind lol. The problems with tiscali are to do with eve and tbh eve dont use that much bandwith so why should we be throttled? That's even funnier, because eve uses less bandwidth than most other MMOs ..and that's saying something. MMOs are generally easy to cater for. They are mostly low bandwidth and fairly consistent. I'd find it really hard to believe that any ISP could throttle game traffic of any kind based on bandwidth requirements so I think there must be some other factor at work here. Whatever it is..I think that switching to another ISP would be sensible. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
innot Minmatar Corp 1 Allstars Insurgency	Posted - 2007.10.01 21:09:00 - [24] im in !!!!
Phyrr Minmatar The Gosimer and Scarab	Posted - 2007.10.01 21:10:00 - [25] Originally by: Andrue Originally by: lofty29 Originally by: Phyrr Edited by: Phyrr on 01/10/2007 21:03:08 Originally by: lofty29 Ahaha...ahahaha....AHAHAHAHHAHAHA Tiscali are throttling people at the peak hours because 'they use too much bandwidth'. By the very definition of a peak hour, that's what happens there yes but..... the only thing i have trouble with is EvE. I can connect to a bunch of other mmo's, not that i play any other mind lol. The problems with tiscali are to do with eve and tbh eve dont use that much bandwith so why should we be throttled? That's even funnier, because eve uses less bandwidth than most other MMOs ..and that's saying something. MMOs are generally easy to cater for. They are mostly low bandwidth and fairly consistent. I'd find it really hard to believe that any ISP could throttle game traffic of any kind based on bandwidth requirements so I think there must be some other factor at work here. Whatever it is..I think that switching to another ISP would be sensible. maybe its something that eve does that tiscali is just overlooking? I used to be enraged at tiscali but maybe if we explore the matter on their forums there could be a simple solution, I keep racking my brains as to why tiscali would let me log into say second life and not EvE. Something is being overlooked imo. The odds on me being here are rather slim evolutionary speaking, yet in the infinite bounds of probability my being here is a certainty.
innot Minmatar Corp 1 Allstars Insurgency	Posted - 2007.10.01 21:10:00 - [26] Lots of love for tiscali for letting me log in... errrm
Phyrr Minmatar The Gosimer and Scarab	Posted - 2007.10.01 21:11:00 - [27] Originally by: innot im in !!!! The odds on me being here are rather slim evolutionary speaking, yet in the infinite bounds of probability my being here is a certainty.
Salsa Verde	Posted - 2007.10.01 21:16:00 - [28] Originally by: Phyrr I keep racking my brains as to why tiscali would let me log into say second life and not EvE. Something is being overlooked imo. You can log in to 2nd life but not eve? There is a good reason for this: 2nd life is very widely known, and it would be quite bad for a "with it" ISP to block it. On the other hand, eve is much less well known, so tiscali's broad customer base wouldn't care less if it was blocked. The irony of course is that the data received from 2nd life is very significantly higher than eve. One 2nd life, very high quantities of code are sent - which tell the client how to build the world, and a lot of graphics are also sent. On eve, no graphics are sent, and the only data sent is position and actions, since the world and models are already on the client.
Stilt	Posted - 2007.10.01 21:18:00 - [29] Hey Tiscali, I ORDERED A BMW AND YOU GAVE ME A TRABANT. I want what it says on the can , the whole package, anything else is just cheating. Why should I sign up for a package and have to change because someone is not honouring their contracts and getting away with it.
Phyrr Minmatar The Gosimer and Scarab	Posted - 2007.10.01 21:18:00 - [30] Edited by: Phyrr on 01/10/2007 21:18:50 Originally by: Salsa Verde Originally by: Phyrr I keep racking my brains as to why tiscali would let me log into say second life and not EvE. Something is being overlooked imo. You can log in to 2nd life but not eve? There is a good reason for this: 2nd life is very widely known, and it would be quite bad for a "with it" ISP to block it. On the other hand, eve is much less well known, so tiscali's broad customer base wouldn't care less if it was blocked. The irony of course is that the data received from 2nd life is very significantly higher than eve. One 2nd life, very high quantities of code are sent - which tell the client how to build the world, and a lot of graphics are also sent. On eve, no graphics are sent, and the only data sent is position and actions, since the world and models are already on the client. exactley my point. Tiscali actually achieve little to nothing by picking on us eve players for only marginal bandwith gains. There must be a simple answer for why tiscali are doing it. It's seems silly to throttle eve bandwith, when i can download a movie and not have connection slow down which i wouldnt be downloading if i had eve to play The odds on me being here are rather slim evolutionary speaking, yet in the infinite bounds of probability my being here is a certainty.
Koryvarn Amarr Liberty Rogues	Posted - 2007.10.01 21:32:00 - [31] Yeah, I had the same issue with Tiscali. Moved to BT and everything is better. I suggest you do the same, and I suggest everyone complains to the UK Trading Standards as well as Ofcom. They HAVE to investigate the issue. It's your bandwitdth, and UNLESS it was specifically stated in the terms when you signed up that (it isn't btw) that you cannot play MMO's, then you can break your contract, and possibly claim a refund. http://www.ofcom.org.uk/ http://www.tradingstandards.gov.uk/
Patch86 Di-Tron Heavy Industries Atlas Alliance	Posted - 2007.10.01 21:40:00 - [32] I support this boycott, and would boycott them myself if it weren't for the fact that I'm not stupid enough to use any of their products or services in the first place ------ Originally by: CCP Prism X There's no such thing as playing too much EvE! You all obviously need more accounts!
Thicky McThick	Posted - 2007.10.01 21:49:00 - [33] Originally by: Patch86 I support this boycott, and would boycott them myself if it weren't for the fact that I'm not stupid enough to use any of their products or services in the first place Are you sure, 'cos I think you are stupid insulting so many people with your post............even I can see that and I'm thick Post with your Alt and not your Main, 'cos I don't care about your Name.
elohllird Gallente Destructive Influence Band of Brothers	Posted - 2007.10.01 21:50:00 - [34] I cant log in either F***G TISCALI T**S
Alski Gallente Di-Tron Heavy Industries Atlas Alliance	Posted - 2007.10.01 21:52:00 - [35] Originally by: Patch86 I support this boycott, and would boycott them myself if it weren't for the fact that I'm not stupid enough to use any of their products or services in the first place ummm patchy mate... noticed i not been on much this weekend? cough cough - (combat) Patch belonging to CCP hits your drones, wrecking their liberty and freedom.
Patch86 Di-Tron Heavy Industries Atlas Alliance	Posted - 2007.10.01 21:52:00 - [36] Originally by: Thicky McThick Originally by: Patch86 I support this boycott, and would boycott them myself if it weren't for the fact that I'm not stupid enough to use any of their products or services in the first place Are you sure, 'cos I think you are stupid insulting so many people with your post............even I can see that and I'm thick I'm not insulting anyone. Tiscali suck. We've had threads talking about how they suck since as long as I've been on the EVE-O forums. They're consistently rated one of the worst ISPs in the UK by tech mags and the like. I'm just saying, I'd be boycotting them too if it weren't for the fact that I've been avoiding them like the plague already. ------ Originally by: CCP Prism X There's no such thing as playing too much EvE! You all obviously need more accounts!
Sunabi Caldari Defiance Corp Brutally Clever Empire	Posted - 2007.10.01 22:01:00 - [37] I have a Tiscali BUSINESS account and they still cut EVE off at peak times sometimes
Stoehovve Scheo Solestra Mining Corporation	Posted - 2007.10.01 22:14:00 - [38] I have no idea how difficult it is to get an internet connection in the UK or in other parts of the world. As a Canadian, I've been spoiled rotten as our government has legislation in place that guarantees communications exist, and endorses no limits. I live on the east coast and have been with the same company of almost 7 years now, never once have I had issues and in fact just this year I got upgraded to a 15 Mbit connection at no cost to me. The odd time that I have connections issues it has been due to heat on the cables (when it overly warm outside), or when the cold is extreme (signal strengths need to be adjusted by the technicians in Canada when the weather changes on it's extremes). Keep up the good work, my provider (remaining nameless as I'm not sure if it would break any agreements we have in my contracts).
Melkempe	Posted - 2007.10.01 22:15:00 - [39] Tiscali have what they call a fair usage policy. If you regularly very heavy usage on an evening they should first send you a warning via email asking you to cut down after 6pm. If the heavy usage still carries on they must send another warning. After that they move you to a different shared connect with other heavy users and let you fight between yourselves for bandwidth but obviously this would slow your entire connection down not just eve. Under the TOS they cannont do as they seem to be doing and just throttle one form of usage. We've had one warning after downloading about 10 gig of games in 2 days. Nothings been said since then and I play eve a hell of a lot . I have however noticed more than normal lag in areas where there really should be non(Empty low sec lagging like jita.) As an isp they stink anyway. Poor customer service and tec support just left some friend with no Internet for over a month.
Alski Gallente Di-Tron Heavy Industries Atlas Alliance	Posted - 2007.10.01 22:15:00 - [40] To be fair, up untill this summer tiscali were mostley "ok", about a year ago they messed up my connection because i had gone over the invisable download limit a few months in a row, quickley got that sorted with a few emails to there support. Only in the last couple of weeks has the connection problem gotten really bad, its not just eve, most streaming video sites won't work either, all that said, Tiscali still suck for messing with there customers connections without warning or notification, and for the fact they won't admit to doing it unless you shove it in there face really hard, finaley then will they admit it. Still, when i was looking for an ISP, my requirements were: -cheep -advertised as 'unlimited' connection -cheep -no download limits -cheep -not AOL -cheep so yeah, i'm not surprised they suck THIS much, yes its my fault i'm still with em, am i stupid?... no, what would be stupid, would be me paying about the lowest price around for an ISP and expecting its service would be any good... ...i did pay, i dident expect much, and its not. - (combat) Patch belonging to CCP hits your drones, wrecking their liberty and freedom.
Shelby Mustang	Posted - 2007.10.01 22:27:00 - [41] well this is one very unhappy tiscali customer that has just asked for his MAC code. i guess its gunna be BT for me (very soon i hope)
Sikozu Prioris Suns Of Korhal YouWhat	Posted - 2007.10.01 23:06:00 - [42] guys read the small print in the contract, my god, if your going to pay for a service always read the small print since there will be usually be one word or small sentacne which means they are perfectly within their rights to do this. For those who say bt is better, it is at the moment, im on bt and it says in the small print they can throttle if they want to but BT are the one company which has chosen not to do so atm i think "A enemy fleet emerges from the shadows" - What shadows!?! We're in ****ing space for gods sake
AlleyKat Gallente White-Noise Exuro Mortis	Posted - 2007.10.01 23:19:00 - [43] I feel for you. I began two months of hell with Tiscali back at the end of 2005 and effectively lost two months of eve-time as a result. The connection was terrible. With some guile and deceit, and sneaky telephone calls to various non-customer offices within BT and Tiscali - I uncovered that the 50-1 contention they promised me was far in excess of that - the line Tiscali had bought was simply over-flooded. I immediately faced the utterly dumbfounded customer services department (the real one, not one of the proxy overflow outsourced junk) and gave them all the facts, with detailed information about how my line is connected into the local BT exchange and how it was impossible for me to be on a 50-1 contention line. After a few muffled minutes, my '12 months, screw you' contract was torn up and I was given my MAC code, so I could pass this onto my current supplier and get a real broadband service from a real company. Now, I am paying a lot more than Tiscali, but to be honest, I have an 8.1 mps line and I swear, in nearly two years, it has yet to fail on me. No peak hours choking, no limits, nothing - expect pure broadband on tap, the way it should be. This link will show you a top ten list of ISP's in the UK, by peoples experiences. At that site, you'll see that Tiscali is listed as a very bad provider. It's cheap for a reason. AK.
Major Death Caldari Space Salvage Incorperated	Posted - 2007.10.01 23:24:00 - [44] Edited by: Major Death on 01/10/2007 23:25:21 This is happening in other countries too. Online Gamers are getting punished because others are using P2P networks (i.e. downloading Warez, Music, TV shows and Movies) to breach copyright and hammer bandwidth in the process. Oddly the people suffering are gamers. Its like the police arresting people on a passing bus because the bank robbers also used that road. My original sig was 'Enjoy lag free play in a dynamic space MMORPG'. It was removed for lack of EVE content! ;)
PROTOCOL	Posted - 2007.10.02 00:07:00 - [45] Quote: The irony is, even though I'm paying for a 1M connection, I never got download speeds of more the 120k - and EVE worked fine on that. A 1 megabit connection is 125KB, you are getting what is advertised. Blocking eve is plain crap, see if a corp mate can setup a proxy or even a VPN for you using a remote gateway.
Thicky McThick	Posted - 2007.10.02 00:54:00 - [46] Originally by: PROTOCOL Quote: The irony is, even though I'm paying for a 1M connection, I never got download speeds of more the 120k - and EVE worked fine on that. A 1 megabit connection is 125KB, you are getting what is advertised. Blocking eve is plain crap, see if a corp mate can setup a proxy or even a VPN for you using a remote gateway. Now where did I put that decimal point, in the correct place? Post with your Alt and not your Main, 'cos I don't care about your Name.
Thernys Caldari Dark Force Recon	Posted - 2007.10.02 02:29:00 - [47] Originally by: Thicky McThick Now where did I put that decimal point, in the correct place? In the right place indeed, Mr. Thick. Post 17 of this very thread. -- ¬Me, ¬now. Quote me and you're sued!
pwnedgato Ore Mongers R0ADKILL	Posted - 2007.10.02 02:38:00 - [48] Edited by: pwnedgato on 02/10/2007 02:39:14 1mbit connections? 8mb connections? I've been under the impression that EU folks had uber ultra interweb connections available for dirt cheap prices. ----- signature
Alski Gallente Di-Tron Heavy Industries Atlas Alliance	Posted - 2007.10.02 03:13:00 - [49] Edited by: Alski on 02/10/2007 03:13:47 Originally by: pwnedgato Edited by: pwnedgato on 02/10/2007 02:39:14 1mbit connections? 8mb connections? I've been under the impression that EU folks had uber ultra interweb connections available for dirt cheap prices. Not really, most of Europe is probably "better connected" (meaning no matter where you live you'll almost certainly have at least ADSL available) but that’s just a factor of having smaller, much more densely populated countries compared to say, America or Australia. The biggest limits there are for most ISPs in England at least, is download caps, most of the "major" (read: largest and richest) ISPs impose annoying download limits for there cheaper services, usually around 30gb a month / 60gb if your lucky, if you want more you’ve either got to pay more, or move ISP AND pay more, since the chances are your with one of the larger ISPs and they don’t like heavy downloaders. As far as speed gos, depends where you live in a country and what country you live in, the Netherlands and Germany have a reputation for getting a LOT more for your money than the UK, but even here most people can get 2-8mb, some non-city dwellers can get up to 10-20, 24mb ADSL is available in most areas of most citys, I hear 50+mb through cable/fibre is doable if you REALLY want to pay for it but I’m sure would be stupidly expensive, as internet access itself is quite expensive at least in the UK if you’re a heavy bandwidth user. So yeah thats why we all cheeped out and went with Tiscali, and are now suffering for it. - (combat) Patch belonging to CCP hits your drones, wrecking their liberty and freedom.
pwnedgato Ore Mongers R0ADKILL	Posted - 2007.10.02 03:23:00 - [50] Edited by: pwnedgato on 02/10/2007 03:23:59 Thanks for enlightening me on that. Guess I'm pretty lucky here to have a 50mbps connection and next year they will be offering 100mbps (wewt) Edit:no limits either (further wewt) ----- signature
Haerana The Republican Guard The Sundering	Posted - 2007.10.02 03:27:00 - [51] im with Nildram. Lucky enough its on my dads business account as he runs work from home. and he gets discount for recommending it to his customers. Im on a upto 10mbs connection thing. with no dl cap or limits. (this is after i broke the 10gb dl limit a month in 3days once, whoops!(no it wasnt illegals it was many many game betas and demos when i was looking for new things to play :D)) Its not a bad service although i think the normal stuff is kinda expensive. especially when i talk to my corpmates who all get twice the stuff half the price in americana! I know many people who have ups and downs with there internet alot. i have mine. every few days late night my connection speed drops for about 30mins no idea why. my friends internet was constantly up an down when he was with BT. he spent a month ringing them and complaining before it settled out and now he doesnt have problems v often. an UK is incredibly backwards for the Interwebs. for example me. i said i was on a upto 10mb/s connection. i am. i get 1.5mb at the best of times. mostly only 1mb. why? i live in a village at the end of an old exchange with old lines that cant handle anything better. :( then my friend who lives half a mile away.. if that. in a different village hes on the very very edge of another exchange which is alot farther away from him than mine is from me. he gets 4mbs.... Also i read a very interesting article in some pc magazine once, Entitled: Free Dial-up saved the internet. free-broadband is going to kill it. Basically alot of people just get free broadband with other services like sky etc. so much so that because there isnt that much money going into it, its stopping BT etc from upgrading all the lines an things(can you tell im no expert yet?) to the new tech. they are doing it just very very slowly. Anyway im rambling abit. its late and i dont wanna sleep! I shall end on this note. i have NEVER known anybody who was happy when they were with tiscali.
Alski Gallente Di-Tron Heavy Industries Atlas Alliance	Posted - 2007.10.02 03:33:00 - [52] Wait... did i just right a mini essay on the stanards of teh interwebz...? ** i think the withdrawl signs are showing If there is one thing thats as bad and not being able to play Eve, its not being able to play Eve and haveing to use that time to find anouther ISP that isent ** - (combat) Patch belonging to CCP hits your drones, wrecking their liberty and freedom.
Paulo Damarr	Posted - 2007.10.02 03:40:00 - [53] If your dropping Tiscali check virgin media out they provide 20mb for ú23 per month with no limits and specified for "online gaming" its a great connection and works like a dream (TV service has no sky 1 though )
Galk Gallente Autumn Tactics All the things she said	Posted - 2007.10.02 05:36:00 - [54] Edited by: Galk on 02/10/2007 05:37:16 Virgin/ Maybe time to look at my sub again then, carried over my ntl contract with them. Paying 27 a month for 4, and with that 'peak use' half speed between 4-12 if you drop over 800mb down the line. It does seem a tad unfair though with the issues for tiscali users with games... but tbh it's little different to the way you get shunted under the heathern banner with virg if you come under the 'heavy abusive' user tittle for just downloading demo's patches and updates.... which iv'e had no choice to do a few times:/ ______
Terazuk Amarr Rogen's Heroes Knights Of the Southerncross	Posted - 2007.10.02 06:00:00 - [55] Edited by: Terazuk on 02/10/2007 06:02:41 Nice link for the legally minded.. Unfair Terms Quote: What is unfair? A standard term is unfair if it creates a significant imbalance in the parties' rights and obligations under the contract, to the detriment of the consumer, contrary to the requirement of good faith. Unfortunately there is a bit of argument going on relating to... Quote: ■ Terms defining the product telling you what you are (and are not) getting for your money. This is the other kind of core term. It is not unfair for suppliers to offer goods or services that are not exactly what you require. For instance, an insurer can limit the cover offered by including an 'excess' that you have to pay û as long as this is made clear when you are deciding whether to buy the policy. Meh :( Is Exploration Broken?
Colonel Ripper The Older Gamers R0ADKILL	Posted - 2007.10.02 06:08:00 - [56] So let me get this straight, these companies penalize you for actually using the product that they are trying to sell you? Wow, free market economies rule
Max Hardcase Art of War Cult of War	Posted - 2007.10.02 06:28:00 - [57] Edited by: Max Hardcase on 02/10/2007 06:32:16 Originally by: Gericault m0id I've heard about this before, tonight is the first time I experience it. Tiscali ftl. Unfortuatenly I'm on a 12 month contract so not much I can do... ***** ******s. How about breach of contract. I'm betting there is no "no gaming site acces" bit in your contract. Even then you signed up for a internet acces account, EU consumer laws are likely to apply. Even more, the trafficed generated by a gaming client is minor, most have data rates similar to a 56k6 modem.
Solvalou PE	Posted - 2007.10.02 06:42:00 - [58] Edited by: Solvalou PE on 02/10/2007 06:45:35 Edited by: Solvalou PE on 02/10/2007 06:43:42 i think tiscali customer care is based in the same ind est i work in :) edit for info http://www.the-scream.co.uk/forums/t21288.html
Zenst Gallente Omniscient Order Cruel Intentions	Posted - 2007.10.02 07:01:00 - [59] You know statisticly there has to be one Goon who uses Tiscali - I suggest a collective petition of DIGG :). Actualy drop www.theregister.com a line, they like to see ISP's mess up and its fashionable to catch them being stupid thesedays. Remember you can have a million customers says its broken but until the press says its broken it wont get fixed. Got email address so I can drop them a "I dont use your ISP coz Salsa said you block eve". Bout all I can do on Virginmedia formaly NTL formaly Blueyonder formaly Telewest formaly....
Gaven Blands	Posted - 2007.10.02 08:15:00 - [60] I don't know your pain, but I feel for you all. I am with the "massively overpriced" NTL now known as Virgin Something Or Other. They have never once given me any ****. Sure it's been down twice since I got it in 1999, and for most of the time you only ever get 40% the speed you pay for, you can't get through to customer service but rarely need to. I've never once been tempted to some ADSL BT reseller deal, 800 Gigabit for ú1.99 a year or whatever they offer these days. With free sub-standard DSL filter so everytime somebody makes a phone call the internet drops. (A digital filter? lol) In my experience, cable wins. If you can, get cable. It's not a popular theory.
Krexus Amarr Serenity Prime Praesidium Libertatis	Posted - 2007.10.02 08:24:00 - [61] To Op, i've got tiscali aswell, and I have no suchs problems. At least not yesterday... If I connected this morning without any problems. So that kinda sucks big-time, If they do this to me I'll cancel tiscali! Originally by: CCP Wrangler You're not supposed to feel like you're logging in to a happy, happy, fluffy, fluffy lala land filled with fun and adventures, that's what hello kitty online is for.
Iggle Piggle	Posted - 2007.10.02 08:29:00 - [62] Same issues for me for the past week. 3 hours or more down due to Tiscali. Will be searching for a new home soon.
Salsa Verde	Posted - 2007.10.02 08:31:00 - [63] Just got off the phone to Tiscali. I have cancelled my account and my MAC code is on it's way. (Made that bold & underlined to make it more obvious to any Tiscali executive who happens to read this customer feedback.)
Chrysalis D'lilth	Posted - 2007.10.02 08:35:00 - [64] Eve is not bandwidth intensive, not even slightly, as posters already pointed out, you should be able to play eve via dialup. As for tiscalli targetting lots of games, i don't think thats true, at least not to stop people playing them. I understand from talking from a tiscali subscriber that you can log into World of Warcraft 24/7, secondlife and a host of other games. Perhaps the answer rests in what ports EvE uses? its unlikely other mmo's use the same port and would perhaps be something unique to eve? I'm using Vodafone broadband and have no problems with any internet sites/games/media.
Siobhan Ni Gallente Infinitus Odium The Church.	Posted - 2007.10.02 08:38:00 - [65] You'd think that ISPs would cash in on this with online gaming expanding . There's plenty of new customers out there that want their new consoles hooked up to play online. Register your complaint with them and tell them you are leaving for another ISP. Are there any decent UK ISPs that don't so this type of throttling?
Tenerhaddi Trinity Corporate Services	Posted - 2007.10.02 08:43:00 - [66] Edited by: Tenerhaddi on 02/10/2007 08:43:58 I am so pleased I left Ticali years ago! I moved to BT and I had problems with tho C-word for a while! Customer care sucks more than Paris Hilton. I left them a while and I am very happy with BT! If I have a problem with a BT line least i get it sorted with in days tiscali was like 2 weeks gone and getting annoyed with the slow responce. BT internet speed for me about 6mb but peak time is 2mb but i still can play eve and i happy with that. Not able to connect to EVE not end of the world is not the point tho! How the behaving is totaly wrong as you PAYing for the service! terms and condition or not! thats not on! Also make a complaint to ofcom? and other party that deals with fair trade! this crap needs sorting ---------------- sig Sorry for spelling and grammer so dont flam me for my dyslexia
Izo Azlion Veto. Veto Corp	Posted - 2007.10.02 08:46:00 - [67] Originally by: Siobhan Ni You'd think that ISPs would cash in on this with online gaming expanding . There's plenty of new customers out there that want their new consoles hooked up to play online. Register your complaint with them and tell them you are leaving for another ISP. Are there any decent UK ISPs that don't so this type of throttling? I'm on an 8mb BT line. Works fine. Max download speeds of 890kb/s any time of the day, providing the source is good. Izo Azlion. ---
Soyemia Minmatar Exercitus Solus	Posted - 2007.10.02 09:09:00 - [68] Originally by: Frozen Light I guess i can call myself a lucky one ;) As we dont have Tiscali in Finland. In here we have, lets say moderate pricing on boradband connections. In the biggest cities (in our standarts ;) its cheaper and faster connection available, ie. 24mbit ADSL2+ and etc. Where i live, i pay upto 49e/month for 8mbit ADSL line. The lucky part is that we do not have anykind of restrictions, i think that its not even allowed here (Finnish law). I can play, use p2p, surf, stream, make my own server ... anything you can think of. No stupid throttling on peak hours, constant maximum speed, also from abroad. Id say im pretty happy with this :) Yup in Finland its banned because it would give an excuse to provider to block some kind of political stuff etc. Sensorship ftl. So yep in Finland yoyu are not allowed to throttle anything.
Krexus Amarr Serenity Prime Praesidium Libertatis	Posted - 2007.10.02 10:01:00 - [69] Originally by: Salsa Verde Just got off the phone to Tiscali. I have cancelled my account and my MAC code is on it's way. (Made that bold & underlined to make it more obvious to any Tiscali executive who happens to read this customer feedback.) What country do you live in? Because I'm still having no problems Originally by: CCP Wrangler You're not supposed to feel like you're logging in to a happy, happy, fluffy, fluffy lala land filled with fun and adventures, that's what hello kitty online is for.
Andrue Amarr	Posted - 2007.10.02 10:42:00 - [70] Edited by: Andrue on 02/10/2007 10:42:51 Originally by: Haerana im with Nildram. Nildram is part of the Pipex group and Pipex is now owned by Tiscali I moved away from Nildram earlier in the year because Be installed ADSL2+ at my exchange. Due to recent product launches I've ended up with a 12Mb connection and no usage cap all for ú14 a month. I think they have an overcapacity issue at the moment though because my actual throughput stays around 10Mb no matter what time of day. That's not very sustainable and it remains to be seen what happens when O2 (who own Be) launch their own service. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Andrue Amarr	Posted - 2007.10.02 10:44:00 - [71] Originally by: Paulo Damarr If your dropping Tiscali check virgin media out they provide 20mb for ú23 per month with no limits and specified for "online gaming" its a great connection and works like a dream (TV service has no sky 1 though ) You must be very lucky or trolling? VM (NTL as it was) have a reputation for throttling connections and lousy customer support. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Andrue Amarr	Posted - 2007.10.02 10:46:00 - [72] Originally by: Terazuk Edited by: Terazuk on 02/10/2007 06:02:41 Nice link for the legally minded.. Unfair Terms Quote: What is unfair? A standard term is unfair if it creates a significant imbalance in the parties' rights and obligations under the contract, to the detriment of the consumer, contrary to the requirement of good faith. Unfortunately there is a bit of argument going on relating to... Quote: ■ Terms defining the product telling you what you are (and are not) getting for your money. This is the other kind of core term. It is not unfair for suppliers to offer goods or services that are not exactly what you require. For instance, an insurer can limit the cover offered by including an 'excess' that you have to pay û as long as this is made clear when you are deciding whether to buy the policy. Meh :( It's not really an argument. What the law is saying is that by their nature services can't always do everything that the customer wants. All the law requires is that the service provider inform the customer of the limitations and make reasonable efforts to provide the service it claims too for a reasonable price. The debate is over what is 'reasonable'. Typically that is determined by looking at other providers. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Izo Azlion Veto. Veto Corp	Posted - 2007.10.02 10:47:00 - [73] Originally by: Andrue Originally by: Paulo Damarr If your dropping Tiscali check virgin media out they provide 20mb for ú23 per month with no limits and specified for "online gaming" its a great connection and works like a dream (TV service has no sky 1 though ) You must be very lucky or trolling? VM (NTL as it was) have a reputation for throttling connections and lousy customer support. And ***ty TV connections, poor interfaces. Infact, generally everything about NTL/Virgin Media is absolutely useless. Sorry. Had it for like 7 years. Really annoyed me. Then we changed. XD Izo Azlion.* ---
prsr Gallente JuBa Corp RONA Alliance	Posted - 2007.10.02 10:57:00 - [74] Originally by: Alski Not really, most of Europe is probably "better connected" ... but thatÆs just a factor of having smaller, much more densely populated countries compared to say, America or Australia. Of all the reasons why broadband (quality/price/coverage) isn't catching on nearly as fast in the US as compared to other first world countries, this is probably the least contributing factor. France has good DSL coverage in rural communities and so does Germany and Sweden, if you tally up the stats for the whole EU which has plenty of rural areas you would still see the US lagging behind. And thats even when you include the new eastern european members. If you want to know why US broadband penetration is lagging behind I suggest you look beyond the weak population density excuse because it is BS. -- .sig apathy ftw
Chrysalis D'lilth	Posted - 2007.10.02 11:16:00 - [75] Originally by: Siobhan Ni Register your complaint with them and tell them you are leaving for another ISP. Are there any decent UK ISPs that don't so this type of throttling? I'd recommend going with the big blue chip telecoms companies as at least in my experience, they seem a whole lot less anal about bandwidth. In the UK thats BT, Vodafone & Orange. They do ofc have fair usage policies like everyone else, but unless your downloading videos 24/7 your not going to come close to that - eve uses almost negligable bandwidth, so if thats your main issue right now, it won't be problematic.
Sun Ra Grumpy Old Farts Gruntfuttocks	Posted - 2007.10.02 11:20:00 - [76] Originally by: Haerana im with Nildram. Lucky enough its on my dads business account as he runs work from home. and he gets discount for recommending it to his customers. Im on a upto 10mbs connection thing. with no dl cap or limits. (this is after i broke the 10gb dl limit a month in 3days once, whoops!(no it wasnt illegals it was many many game betas and demos when i was looking for new things to play :D)) Its not a bad service although i think the normal stuff is kinda expensive. especially when i talk to my corpmates who all get twice the stuff half the price in americana! I know many people who have ups and downs with there internet alot. i have mine. every few days late night my connection speed drops for about 30mins no idea why. my friends internet was constantly up an down when he was with BT. he spent a month ringing them and complaining before it settled out and now he doesnt have problems v often. an UK is incredibly backwards for the Interwebs. for example me. i said i was on a upto 10mb/s connection. i am. i get 1.5mb at the best of times. mostly only 1mb. why? i live in a village at the end of an old exchange with old lines that cant handle anything better. :( then my friend who lives half a mile away.. if that. in a different village hes on the very very edge of another exchange which is alot farther away from him than mine is from me. he gets 4mbs.... Also i read a very interesting article in some pc magazine once, Entitled: Free Dial-up saved the internet. free-broadband is going to kill it. Basically alot of people just get free broadband with other services like sky etc. so much so that because there isnt that much money going into it, its stopping BT etc from upgrading all the lines an things(can you tell im no expert yet?) to the new tech. they are doing it just very very slowly. Anyway im rambling abit. its late and i dont wanna sleep! I shall end on this note. i have NEVER known anybody who was happy when they were with tiscali. Nildram sucks now, they were bought out by pipex, another company that buys small good isps and makes them ****, maybe the business conns are better but the home connects went from the top on adslguide ratings to the lowest in 3/4 months
Sun Ra Grumpy Old Farts Gruntfuttocks	Posted - 2007.10.02 11:26:00 - [77] Originally by: Andrue Edited by: Andrue on 02/10/2007 10:42:51 Originally by: Haerana im with Nildram. Nildram is part of the Pipex group and Pipex is now owned by Tiscali I moved away from Nildram earlier in the year because Be installed ADSL2+ at my exchange. Due to recent product launches I've ended up with a 12Mb connection and no usage cap all for ú14 a month. I think they have an overcapacity issue at the moment though because my actual throughput stays around 10Mb no matter what time of day. That's not very sustainable and it remains to be seen what happens when O2 (who own Be) launch their own service. Ha nildram swore blind that i couldnt get more than 2mb on my line(100metres from the exchange) 2 weeks later i had it on another isp
Tigrelilly	Posted - 2007.10.02 11:28:00 - [78] So what isp should we in the UK be using... I was on BT till I moved out, never had a problem, now I have virgin and it sucks, net keeps dropping...gotta turn it off and on all the time.
Mextor Slacker Industries Exuro Mortis	Posted - 2007.10.02 11:39:00 - [79] Originally by: Salsa Verde Just got off the phone to Tiscali. I have cancelled my account and my MAC code is on it's way. (Made that bold & underlined to make it more obvious to any Tiscali executive who happens to read this customer feedback.) ring them tonight for your MAC code they took about 5 day to get me mine, and i had to ring them b**ch at them for it
Mextor Slacker Industries Exuro Mortis	Posted - 2007.10.02 11:49:00 - [80] Edited by: Mextor on 02/10/2007 11:50:30 Originally by: Tigrelilly So what isp should we in the UK be using... I was on BT till I moved out, never had a problem, now I have virgin and it sucks, net keeps dropping...gotta turn it off and on all the time. i switched from tiscali to Virgin about 18 months ago, i had 2 problems, both the same and this is how to fix it, ring your ISP ask for your MAC code(if not with Virgin), then order you BB online(from Virgin) and go for up to 8mb or what ever you want, then once it is up and running ring customer service and ask to be put on a Data stream line this will give you a ping of about 30isk, but you will only get a connection speed of 2mb, i would leave it for a month or so as you might not get a high ping, but that up to you, like i said before, 18 months on Virgin and only 2 problems both the same and both have been sorted fast by talking to there support ppl who are from and in the UK. but i have to say the second time was my fault cos i want a fast connection for download videos
Escaped Convict	Posted - 2007.10.02 11:56:00 - [81] I Hate Tiscali more than i hate Isk farmers, was with them about 6 mounts ago for a few months and had to quit for the same reason as the OP they said "peak time use should be restricted to surfing the net and email" which got me so ****ed of as i was paying for 8MB speed and only getting 4MB and it went so slow sometimes web pages would just time out FFS So in the end i quit "they tried to charge me for the 9 months reaming on my contract but after i yelled down the phone at them for breaking the contract first ie not providing a service i pay for, so they gave me my MAC code and off i went" im now with ADSL24 www.adsl24.co.uk They rock no probs and its cheap for what you get and i do now get what i pay for 8mb means 800KBs DL :) turns out tiscali lied saying "the distants from the exchange means you have slower than 8MB" which was a lie cuz ADSL24 says its across the road LOL ADSL24 FOR THE WIN http://www.badongo.com/pic.php?file=new+banner__2005-12-31_Unfortunate+Banner.jpg
Solasta Kovacs FireStar Inc FATAL Alliance	Posted - 2007.10.02 12:05:00 - [82] Tiscali are frankly hopeless. I was with them for a fairly long time- and eventually found the ping so high in peak times that i couldnt hear a thing on vent- and EvE would drop regularly. Well done to the guys that have persuaded them to admit peak time throttling. In a dozen emails and calls I never got that- just vague suggestions that I should contact BT, check my computer had up to date drivers, and that their engineers would look at it. Then id get a message telling me my complaint call was being closed... Then they messed around with the MAC code too. I switched- and overnight all the problem s I had miraculously were cured. Utterly hopeless and demonstrably dishonest. Dont touch with a barge pole.
Dr Grot Gallente Warrior Eclipse	Posted - 2007.10.02 12:10:00 - [83] Can someone explain to me, as I know very little about internets and stuff. What is MAC code and why would you need that info ?
Escaped Convict	Posted - 2007.10.02 12:15:00 - [84] Mac code is the code that lets an other ISP "internet service provider" provide youre internet. ie if you where with tiscali and you want to move to BT you would request a mac code so that you could give it to BT so they could then take control of you're phone line and provide you with internet instead of tiscali. http://www.badongo.com/pic.php?file=new+banner__2005-12-31_Unfortunate+Banner.jpg
Azole	Posted - 2007.10.02 12:16:00 - [85] Apologies if this has already been said i dont have the patience to read through all posts here. Eve uses very little bandwidth. I had problems with my isp and was thinking of changing to another which had limits on the data transfer. So i recorded my usage over a month and found eve is not at all high usage, in fact i would say it is very low indeed. Over 1 month i used 1.2gb of data and the majority of that was used in downloads and not eve. Even if you play eve all day long you will be lucky to use 100mb of data a day. I think i used around 30mb max per day. So it is simply incorrect of tiscali to block eve on the presumption that it uses a lot of bandwidth. dont put up with it change your isp.
DarkXeRoX Biohazzard Task Force Mass Destruction.	Posted - 2007.10.02 12:38:00 - [86] lol ironic i dropped tiscali for the same reasons, WTF is the point of getting internet for gaming if u can only use it when ur away at work 0.o. Call their support and get some clueless punjab taking u for some caveman that doesnt know wtf ur talking about. ''I cant connect to eve online however i can just browse around on the web. reply : can u check if your modem is connected properly and if all the lights are turned on'' Tiscali ... useless on eclipse atm wich isnt too bad atleast they have a uk callcenter and actualy listen to ya, having some problems with connecting to eve atm but if im correct their doing some maintanance on the adsl line. UK broadband suppliers suck anyways :P BTF is Recruiting!
Fizzle Fingers Caldari Dark Matter Logistics Empire Research	Posted - 2007.10.02 12:52:00 - [87] At least you have the option of changing broadband suppliers. I live in Hull in the UK which has it's own telephone company (Kingston Communications) ie no BT, no cable etc.... I've always had their top package for higher bandwidth / lower contention / no limits etc... sadly now although they doing an upto 8 meg service the house im in now is on the edge of the distance limit so im getting a crappy 2.4 mbits. They won't give me any info on to when / if they are planning to upgrade their lines and also I think they are currently being looked into by ofcom or oftel or whoever it is due to the amount of complaints their broadband service has been getting. Only option I have would be satellite broadband which is not really an option or moving house outside of Hull which would be a bit much just to get better broadband.
Gats Celestial Apocalypse Insurgency	Posted - 2007.10.02 13:15:00 - [88] Ive been checking the Tiscali forums and tbh its looks bad . Apparently their support center is located in India , i my self as an IT engineer have my own experiences with outsourcing to these low cost country`s where you can hire 10 ppl for the price of 1 in UK the prob is that even 10 of them arned capable of doing a 1 man job . They have problems of comprehensive reading and have no respect for the clients they are calling , meaning they will call you in the middle of a sunday night and ramble in poor english and hang up without you understanding half of what they said . On top of that they seem to be in denial about the issues they have , asking all customers to do pings and change modems , change filters its just ridicules . Ok , i can understand you ask these questions to a suddon report of a customer having problems but when you see 20 + ppl on the forum each day complaining than you should realise its not a problem from their end of the line . Conclusion ,... change ISP If you signed up for a year contract that isnt finished yet then that shouldnt be a prob as they fail to provide a service for wich you pay . Go true the legal side , email / phoning isnt official you should send a signed(registerd?) letter where you have confirmation of the post service that this letter has been send to the specified adress. Sorry , not native English so blurr the peepers for my writing skills
Dylan McKai Mother Corp Fang Alliance	Posted - 2007.10.02 13:19:00 - [89] I had a reply from Eclipse technical support... Quote: 02/10/07 12:16 NOTE Phil Charles Port 26000 (Call Transferred) Thank you for letting us know. We do not restrict use of this or any other port. However our engineers are investigating into connection issues with EVE online and working toward a resolution. As soon as we have further updates we will be in touch. Thank God for that! Eclipse are normally brilliant. Got this reply less than a day after I opened a support ticket. Tiscali suck balls (in my opinion)!
Solasta Kovacs FireStar Inc FATAL Alliance	Posted - 2007.10.02 14:07:00 - [90] In terms of the "legal side" email is fine- no need for registered letters albeit they may reach someone who takes you more seriously. Simply get the MAC code, cancel your direct debit, and state that you consider the contract breached by their repeated failures to provide the service. GET THE MAC CODE FIRST! If they complain and threaten- invite them to sue you and ensure that you keep copies of all the emails you have sent and responses. Overwhelming likelihood is that they wont do a thing. If they do, the small claims court is going to find in your favour when presented with those emails and overhwlming correspondence on websites etc- all of which you can produce.
Sydonis Caldari Xoth Industries	Posted - 2007.10.02 15:16:00 - [91] I'm with Tiscali now and it looks like I'm stuck until we move house... unless I can talk a new ISP into letting us have a short-term contract. ADSL24 is one name I've noted (and scrubbed Virgin off the list). Anyone have any experience with Demon? They were around when I first got on the net some 11 years ago and are still going strong, so they must be doing something right. Also, to the OP, I can only presume that they took the patches into account and that might explain the high bandwidth that Tiscali are complaining about? These problems seem to stem from Patch Days... perhaps if CCP could arrange with some of the key ISPs in each country to mirror their latest client and patches, things may help? I've been with tiscali for years and, quite honestly, they can ram it where the sun doesn't shine after this. First chance we're getting, we're jumping ship.
Script0r Celestial Horizon Corp.	Posted - 2007.10.02 15:20:00 - [92] Ive been playing eve for over a year and never had a problem untill now. Everyday (Esp Saturdays & Sundays) i cant connect :( Switiching to BT Soon :)
Mextor Slacker Industries Exuro Mortis	Posted - 2007.10.02 15:34:00 - [93] Sydonis try http://www.broadbandchecker.co.uk it will let you know who you can go with and see if any have a month by month contract, i know virgin used to do one.
Sal 'acho	Posted - 2007.10.02 15:43:00 - [94] Guys, I used to have Tiscali. I had the 8meg option and they sent me a warning letter after just 3 days! I ignored it and a few days later got another. Then another. Then (after about 2 weeks) they sent me a letter telling me that I would be put onto the same network as all the other heavy users. I noticed no difference in the connection so wasn't to bothered. Shortly after that I got yet another letter saying that if I wanted to migrate away (even though I had signed up for a year) they would give me a MAC! This I accepted and moved to Vivaciti for no cost! So the moral is.... If you have Tiscali and are not happy download as much as you can and they might offer the same to you. Not bad really as the connection charge is usually ú40-ú50 which Tiscali don't charge
Griffinator Gallente Contraband Inc. Mercenary Coalition	Posted - 2007.10.02 15:48:00 - [95] for all you toucan people guess what toucan is owned by pipex who is now owned by thats right you guessed it TISCALI i will be changing providers within the next 10 days. man im sooo tempted to sling tiscali into court
EdRush Caldari Caldari Provisions	Posted - 2007.10.02 16:02:00 - [96] I have been with bt for 12 years dialup-isdn-adsl ...had 5 problems in that whole period and they sort them out so much quicker than other providers
Sydonis Caldari Xoth Industries	Posted - 2007.10.02 16:11:00 - [97] Yeah, I tried broadbandchecker, but I prefer to speak to people who've been there too... eg Virgin came up high on their list. Demon seem ok - although their sales and customer support lines are in India, the two people I spoke to spoke very good english (as opposed to Tiscali's "Barely able to speak english and reading off a screen") and I had an intelligent, two-way conversation with both of them. Just goes to show that good recruitment pays, I guess. If I don't find an alternative, I've been told that Demon will let us do a 2-month introductory contract on the proviso that we sign up to demon again when we move (since you need to cancel and sign up again). I hate moving ISPs - moving all those email addresses is such a pain... why did Tiscali's management need to be so anal?
Andrue Amarr	Posted - 2007.10.02 16:18:00 - [98] Edited by: Andrue on 02/10/2007 16:18:19 For those considering alternative providers I can heartily recommend www.thinkbroadband.co.uk (formerly ADSL guide) There's a lot of knowledgeable people on there including telecoms engineers and ISP support staff..even a couple of ISP CEOs. Their comparison facility is particularly good. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Sydonis Caldari Xoth Industries	Posted - 2007.10.02 16:31:00 - [99] Thanks Andrue, much appreciated from here.
Rooker Lysian Enterprises	Posted - 2007.10.02 16:41:00 - [100] Nerf lock-in contracts tbh. I got ticked off at one ISP, called another and waited for the modem, then canceled the other the day the new modem arrived (A cable to DSL switch, FYI). If someone wants to sell a service that requires a long contract, I assume it means that they plan to provide inferior service and the contract is there to prevent me taking my money elsewhere. From the sound of it, I guess it's not an option where you all live to find an ISP with no long-term contract? -- This Space For Rent
Pherusa Plumosa Minmatar Hellequin Inc.	Posted - 2007.10.02 17:09:00 - [101] Originally by: Sal 'acho Guys, I used to have Tiscali. I had the 8meg option and they sent me a warning letter after just 3 days! I ignored it and a few days later got another. Then another. Then (after about 2 weeks) they sent me a letter telling me that I would be put onto the same network as all the other heavy users. I noticed no difference in the connection so wasn't to bothered. Shortly after that I got yet another letter saying that if I wanted to migrate away (even though I had signed up for a year) they would give me a MAC! This I accepted and moved to Vivaciti for no cost! So the moral is.... If you have Tiscali and are not happy download as much as you can and they might offer the same to you. Not bad really as the connection charge is usually ú40-ú50 which Tiscali don't charge I guess this would work. I'm living in Germany and my corpmate was always using all bandwith he could get by using p2p, downloading movietrailers etc. One day, his ISP offered him 100 Euros if he would switch the provider. Of course he took the money and switched, despite he was bound for 2 years. Providers have mixed calculations because they have to pay for the bandwith the customer uses. If you are downloading mails in the evening and surf some news-sites and forums, they make a lot of profit. If you are leaching pr*ns 24/7, they loose profit and will try to buy you out of the contract __________________________________________________ Hire us \o/ contact Necrophorus or me ingame
Kazuo Ishiguro House of Marbles Zzz	Posted - 2007.10.02 17:38:00 - [102] I seem to be one of those rare people for whom Tiscali provides a fairly decent service. Apart from the occasional dropped connection (which seems to happen with other ISPs as well) it's been fine. My research services Spreadsheets: Top speed calculation - Halo Implant stats
MrBadidea Caldari The Children of Lilith	Posted - 2007.10.02 17:44:00 - [103] Oh dear, looks like that switch just got flipped again. Canne see the server. /me engages SSH tunnel mobil Oh dear... --- MrBadidea's ePeen strikes YOUR EGO Wrecking for EMOCIDE
Salsa Verde	Posted - 2007.10.02 18:23:00 - [104] Edited by: Salsa Verde on 02/10/2007 18:25:50 Yep, they have definately flipped the switch. I cannot see the server either. Too bad for Tiscali, but I cancelled my account today and have already signed on with another ISP. Their promise of "unlimited" access is a disgrace, and I will be complaining to the Office of Fair Trading and the Advertising Standards Authority.
Geddiz Foundation of Extropian Independents	Posted - 2007.10.02 18:29:00 - [105] Woah, I thought I was alone in this problem and where was someone up with my computer! I've had a lot of runins with Tiscali, alas, I don't control the connection in this house. (Living with my folks.)
Kyrall Deep Core Mining Inc.	Posted - 2007.10.02 19:33:00 - [106] I've seen this thread on the forums, and only just tonight clicked that I'm with Tiscali, as... surprise!! I can't log into Eve It's been absolutely fine up until now, but this evening it won't even show the server status on the login screen. Eve isn't being throttled, it's being completely blocked. Unfortunately it's my dad's connection so I can't really change ISP (he gets a great deal on the phone with our package), but I do aim to move out fairly soon at least! For reference, I live near Dover, so if they really are "rolling it out" then it just hit the far south east... - Take another step back until you find you've walked away...
bragdor	Posted - 2007.10.02 22:05:00 - [107] right iv had it,, tiscali wont even let me post on this subject, we are all being robed blind, and i gont give a f##k wehther or not its in the small print,, we should all get a new ISP asap, how much longer are we gona take this crap,, we pay them, without us there nothing, . pleaes i beg u all stand up and do somthing, POWER TO THE PEOPLE, , were incharge!! lets let these theifs know whats what, i plan on ringin tiscali tomoro and cancleing my contract, no more shall i sit back and take this,, we pay real money, every1 act dont talk,,,,,,,,,,, peace to all except the tiscal theifs,,
elohllird Gallente Destructive Influence Band of Brothers	Posted - 2007.10.02 22:31:00 - [108] CANT FECKIN LOG IN AGAIN, Tiscali you are a joke, moving my ISP tomorrow..
Asonad Minmatar Spectrum Solutions INC Phalanx Alliance	Posted - 2007.10.02 22:48:00 - [109] Had these problems for 3 weeks or so now . Still waiting for MAC code Tiscali should be fined or something for this kind of crap its not the first time Ive had problems but its definitely the last .
zilllii Squirrel Power	Posted - 2007.10.02 22:51:00 - [110] question here is if they clearly advertize their 1m connection as 1mb and then cut it down during evenings then it is not a 1m connection and they can be slammed hard in court for it. they are obliged within several laws to atleast have 80-85% of the sold bandwith(10clients1m=10m)available. if not they are comitting fraud. im even sure that CCP can file some kind of charges here also for limiting and interfering in their business on a unfair and uneven way in their type of business as i assume that not all online games are affected in the same way. take the **** to court. -------------------------------------------------- Originally by:** Flinx Evenstar Love the new need for speed initiative. Pilots involved in a fleet battle can post on the forum and get a reply about wha
kablesky Caldari Locus Solus	Posted - 2007.10.02 23:03:00 - [111] Originally by: Gaven Blands I don't know your pain, but I feel for you all. I am with the "massively overpriced" NTL now known as Virgin Something Or Other. They have never once given me any ****. Sure it's been down twice since I got it in 1999, and for most of the time you only ever get 40% the speed you pay for, you can't get through to customer service but rarely need to. I've never once been tempted to some ADSL BT reseller deal, 800 Gigabit for ú1.99 a year or whatever they offer these days. With free sub-standard DSL filter so everytime somebody makes a phone call the internet drops. (A digital filter? lol) In my experience, cable wins. If you can, get cable. It's not a popular theory. I find Virgin and cable to be pretty good. I've used the same service under various management for four years, but I can count on one hand the number of times I've been left without service. They do throttle though, reduces my 20Mb con to just under 5 on peak times, but off peak it flies along at around 16 to 18 or so.
fartmask	Posted - 2007.10.03 00:26:00 - [112] ever heard of the term, pay peanuts get monkeys? all the isp's that do this sort of garbage are infact "garbage" get a decent isp = troubles solved what do you all expect in a service that costs you less than a mcdonalds. simple fact "you gets what u pays for"
passey Space Ghosts Fang Alliance	Posted - 2007.10.03 07:08:00 - [113] i have the same problem with with virgin media. during the day if i try to download files i get around 400kb/sec download speed but the other night when i went to play eve wud not connect so i tested my speed was downloading at 400 bytes/sec. 5 hours to download a 50k file. i'm also paying fo 4mmb connection. was getting up to 50% packet loss as well during peak hours.
Kuolematon Space Perverts and Forum Warriors United Cult of War	Posted - 2007.10.03 07:24:00 - [114] In future MMO's will pay ISPs to let people play over certain ISPs. Enjoy your Netneutrality and freedom of speech. It's great being Amarr isn't it.
Kazuo Ishiguro House of Marbles Zzz	Posted - 2007.10.03 07:34:00 - [115] Originally by: Kazuo Ishiguro I seem to be one of those rare people for whom Tiscali provides a fairly decent service. Apart from the occasional dropped connection (which seems to happen with other ISPs as well) it's been fine. Actually, it was only working because I'd maintained a connection from before peak time. I'm getting a MAC from Tiscali in half an hour - Be offers an identical deal to the one I've had, except ú4 cheaper per month, and no 'traffic shaping'. They don't tie people in to contracts for so long, but this means that they can take a harder line on excessive downloading - you get a warning and if you don't change your ways they disconnect you. My research services Spreadsheets: Top speed calculation - Halo Implant stats
Dire Lauthris Bridgeburners Squadron	Posted - 2007.10.03 07:36:00 - [116] Originally by: Sydonis Yeah, I tried broadbandchecker, but I prefer to speak to people who've been there too... eg Virgin came up high on their list. Demon seem ok - although their sales and customer support lines are in India, the two people I spoke to spoke very good english (as opposed to Tiscali's "Barely able to speak english and reading off a screen") and I had an intelligent, two-way conversation with both of them. Just goes to show that good recruitment pays, I guess. If I don't find an alternative, I've been told that Demon will let us do a 2-month introductory contract on the proviso that we sign up to demon again when we move (since you need to cancel and sign up again). I hate moving ISPs - moving all those email addresses is such a pain... why did Tiscali's management need to be so anal? ------ [The Exiled]
Galk Gallente Autumn Tactics All the things she said	Posted - 2007.10.03 07:58:00 - [117] Rather than hitting out, id recommend you guys try being more proactive in your responce to this. Forum shouting here among the converted solves nothing, you only dig the hole deeper if you do the same closer to the source... their playing you as being abusive users degrading the service of others (virgin do this... ccp has used this card before... many do it these days sadly) it works and it's totaly frustrating when it happens to be you on the sharp end of it. Id recommend first attempting to get ccp to contact tiscali to resolve the issue... it's totaly in there interests considering not only existing users (many of whom won't be the bill payers, and having parents unwilling to change services) but also protential subscribers being lost. Second, make sure you bang in those letters to gaming/pc publications.. pc zone/gamer ect.... im sure they would be more than happy to put this up in big print... though tiscali's advertising seems aimed at families and joe public individuals and not the gaming sector... the .4 of the 2.4 they sell to read these magazines (aka the kids) that might have some bearing as to the choice of isp people go with.. if the kids are screaming no no...(trust me, i were still 13.. id have done this) likewise the indi young persons market if you could somehow worm the issue in to fhm ect... again the market that tiscali sell to. In all... it's worth spreading this one around all the gaming communities.. the hope being that whatever the community/fanbase.. they lobby the likes of ccp/blizzard whatever.... to all take the issue up with isp's that might be dreaming this one up.... imho it's the best way of stoping it taking a hold. ______
Kazuo Ishiguro House of Marbles Zzz	Posted - 2007.10.03 10:13:00 - [118] I think changing ISP is the best option for those who can take it. Lots of people have been experiencing this problem, and I don't want to have to deal with it when there are cheaper and less onerous alternatives. I'm now waiting for my MAC, and I cited this problem (as well as the ú4/month price difference) as a reason for switching. Tiscali offered to match the lower price, but for their quality of service I don't think it's worthwhile. A smaller, less over-subscribed ISP now suits me better, I think. My research services Spreadsheets: Top speed calculation - Halo Implant stats
Mextor Slacker Industries Exuro Mortis	Posted - 2007.10.03 12:49:00 - [119] Originally by: Kazuo Ishiguro I think changing ISP is the best option for those who can take it. Lots of people have been experiencing this problem, and I don't want to have to deal with it when there are cheaper and less onerous alternatives. I'm now waiting for my MAC, and I cited this problem (as well as the ú4/month price difference) as a reason for switching. Tiscali offered to match the lower price, but for their quality of service I don't think it's worthwhile. A smaller, less over-subscribed ISP now suits me better, I think. just remember to chase them a b****** for your mac code or it will take a week or so to come and that code it only active for 30 days from when you asked for it. also might be worth while asking the ISP you are thinking of moving to do they use Tiscali servers.
Shelby Mustang	Posted - 2007.10.03 14:13:00 - [120] when u cancel ask for OFCOM's phone number and ask for ure MAC code to be sent by text to ure mobile phone, i got mine within 2minutes of putting the phone down. bye bye tiscali.
J'Mkarr Soban Amarr Shadows of the Dead Aftermath Alliance	Posted - 2007.10.03 15:15:00 - [121] I've been with Blueyonder (now Virgin) for the past 7 years - and I have never been happier with any ISP. Even now under Virgin, I had a problem the other day, they sorted it the next morning. I can't recommend them enough. ----------------------------- "Oh, we're sorry, you had the 'NakedAmarrChicks' bit flagged in your account somehow." "Wait, why was there even a flag for that to begin with?" "..."
Gandolf Gallente Black Omega Security Pandemic Legion	Posted - 2007.10.03 15:41:00 - [122] been with pipex for 4 years only disconected 3 times in 4 years for all of 10 secs at a time i would recomend u look into them as i am delighted with my service
bragdor	Posted - 2007.10.03 19:00:00 - [123] iv told ticsali to get f'#ked im now with virgin and i will complain to trading standards i hope u all do the same,,, no point wingding if u aint gona do anything about it
Danae Melios	Posted - 2007.10.03 19:41:00 - [124] Ever hear of a thing called "Net Neutrality"? In the United States, this was shot down-- ISPs (at least in the US) can prioritize bandwidth based on what content providers you are connecting to. Could it be that other companies are paying Tiscali to favor them? Or that Tiscali is actually charging certain types of companies (such as gaming companies) to not throttle their connections? This is a big concern of mine, since the U.S. Congress specifically voted to allow this to happen in this country. I've been waiting for the dreaded day when one company starts testing these waters. Is net neutrality the law of the land in European countries?
HAMTRONIX Shadows of the Dead Aftermath Alliance	Posted - 2007.10.03 19:57:00 - [125] Edited by: HAMTRONIX on 03/10/2007 19:58:25 .
Sydonis Caldari Xoth Industries	Posted - 2007.10.03 20:01:00 - [126] Originally by: Dire Lauthris Edited by: Dire Lauthris on 03/10/2007 07:53:04 Originally by: Sydonis Demon seem ok - although their sales and customer support lines are in India, the two people I spoke to spoke very good english (as opposed to Tiscali's "Barely able to speak english and reading off a screen") and I had an intelligent, two-way conversation with both of them. Just goes to show that good recruitment pays, I guess. If I don't find an alternative, I've been told that Demon will let us do a 2-month introductory contract on the proviso that we sign up to demon again when we move (since you need to cancel and sign up again). I hate moving ISPs - moving all those email addresses is such a pain... why did Tiscali's management need to be so anal? Demon is solid so long as nothing goes wrong with your line. I know that sounds a bit recursive, but I'll say outright that their First Line support in India is pretty bad in a "reading-from-script" kind of way if you happen to know exactly what's wrong with your line. The old days of mildly-stoned but knowledgeable Support geeks are gone sadly. I've had Broadband with them for about 7 years though... and to be fair the only faults I've had were due to Exchange issues. You may have to pay a little more as they're smaller and can't engage in the pricewars the huge ISPs can, but they don't actively restrict your bandwidth or connectivity and probably never will. Edit: Forgot to mention the Telco that bought Demon a few years back has its own UK national network seperate to BT, so within the UK at least connectivity is usually pretty damn good. Yeah... I phoned Tiscali and got a MAC in around an hour after I hung up and have signed with Demon - they got back in touch to confirm and things are moving now. And yes, Tiscali have done it again tonight - any regrets have now disappeared.
Hobo Roughsleeper	Posted - 2007.10.03 20:20:00 - [127] I tried to find an email on tiscalis website so I could send a letter confirming I would never use their services, however after clicking around in circles on "contact us" I was not able to find such email, as a non member of Tiscali I was not able to post on their forums either. could somenoe pls post customer service email or something so the eve community can spam the Jita out of em?
Khasar Khan The Moulin Rouge	Posted - 2007.10.03 22:18:00 - [128] I've cancelled my Eve subscription and will be moving ISP. I haven't been playing Eve for a while thanks to Tiscali and I don't miss it - in essence Tiscali have cost Eve my subscription.
Hobo Roughsleeper	Posted - 2007.10.03 23:57:00 - [129] Hey guys just sent away a email to Tiscali Living in the UK I have considered your services before, Reading today this post http://oldforums.eveonline.com/?a=topic&threadID=605799 I can assure you that you have lost a potential customer. EVE-online is a mmo that has over 100.000 subscribers whereof many are or used to be customers of yours. Not finding any email at all on your webpage other then this to communicate with the company as a non-customer is another sign of bad communication. It is a shame for the whole technology community that ISP's still uses such business models. I really hope that you will look in to this so that my fellow community friends can use your services in the future. As I write this the post has been read 5340 times and had 128 replies. Addressing this lies in your own Interest.
Ket Halpak Cold-Fury Southern Cross Alliance	Posted - 2007.10.04 03:25:00 - [130] I play eve on a dialup connection. The highest connection speed I can get from where I live in Aust is 28.8k and eve runs perfectly fine for me. SO the question you need to ask Tiscalli is 'how much is too much'? _ This is a dev trap sig. It has beer in it. Lets see how many we can catch :) Free Beer, Don't mind the spikes
Hobo Roughsleeper	Posted - 2007.10.04 12:15:00 - [131] The reply I got from Tiscali was Response (Karl Baxter)04/10/2007 06.42 AM spam Dear Customer Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Subject EVE-online subscribers Note that I am no customer of Tiscali, and even pointed that out in my first email. Lets see if the second response comes with the phrase "dear customer".
Kirjava Lothian Quay Industries Zzz	Posted - 2007.10.04 12:24:00 - [132] Originally by: Hobo Roughsleeper The reply I got from Tiscali was Response (Karl Baxter)04/10/2007 06.42 AM spam Dear Customer Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Subject EVE-online subscribers Note that I am no customer of Tiscali, and even pointed that out in my first email. Lets see if the second response comes with the phrase "dear customer". Hobo - Tiscalli is run by a 30 year old man from his mothers basement and an army of monkeys in the sub basement typing up these crappy responses. Just a quick fyi Originally by: CCP Morpheus Post with your alt.
Neaghan Grebs Tritone Syndicate Sylph Alliance	Posted - 2007.10.04 12:28:00 - [133] This has been going on for months folks. During June, July and August I couldn't log in during "prime time". (Hence my sig) Then I got back to my normal connection and all is well once more. Good luck to you guys, I know your pain.
Kazuo Ishiguro House of Marbles Zzz	Posted - 2007.10.04 13:27:00 - [134] Originally by: Mextor Originally by: Kazuo Ishiguro I think changing ISP is the best option for those who can take it. Lots of people have been experiencing this problem, and I don't want to have to deal with it when there are cheaper and less onerous alternatives. I'm now waiting for my MAC, and I cited this problem (as well as the ú4/month price difference) as a reason for switching. Tiscali offered to match the lower price, but for their quality of service I don't think it's worthwhile. A smaller, less over-subscribed ISP now suits me better, I think. just remember to chase them a b****** for your mac code or it will take a week or so to come and that code it only active for 30 days from when you asked for it. also might be worth while asking the ISP you are thinking of moving to do they use Tiscali servers. I asked politely but firmly and received the MAC within an hour. The switch to Be is taking place next week. The woman I spoke to at Tiscali had apparently never even heard of them, which I'm taking as a good sign. Also, Be seems to take the route of installing lots of its own ADSL 2.0 hardware in local exchanges (they offer 24mb/s connections, but I don't need that much). My research services Spreadsheets: Top speed calculation - Halo Implant stats
Xen Gin The Dragoons	Posted - 2007.10.04 13:35:00 - [135] Edited by: Xen Gin on 04/10/2007 13:36:25 I've been with NTL Cable (Now VirginMedia) near enough since 2000. I've only one real problem with turned out to be the cable modem power cable (it worked, but borked the modem somehow, I kid you not). Then the only problem was the Call Centres in india, having some guy tell me that every thing's OK, and that I can't download faster than 20kbs (at anytime) was everything but the modem. After a week of getting them to send an engineer three times (in the last case two of the most senior engineers in the region, both had worked 20+years for BT) showed up, and determined the problem in about two hours, after they even replaced the 35 metres of fibre from the inlet (they replaced the inlet filter too) to the third floor, replaced the modem (but still used the power cable). When they used a new power cable from the new modem, it worked properly. They couldn't believe it was the power cable. Moral of the story, Indian call centres don't provide a suitable service.
Mextor Slacker Industries Exuro Mortis	Posted - 2007.10.04 15:39:00 - [136] Xen Gin if i could have cable i would, Living in the sticks 4TL
Kirjava Lothian Quay Industries Zzz	Posted - 2007.10.04 15:43:00 - [137] Edited by: Kirjava on 04/10/2007 15:44:15 Originally by: Xen Gin Moral of the story, Indian call centres don't provide a suitable service. Most of Britian can testify to this. I assume the rest of the English speaking world is cursed with the Indian Call center aswell? Maybe it should be personified by Terry Pratched as the 6th rider of the Apocalypse... I once started answering the woman in French and she hung up. Conclusion - allways speak any language other than English and they hang up, has worled 7 times in the last month. Originally by: CCP Morpheus Post with your alt.
Trebor Notlimah Lone Star EVE Group PURGE.	Posted - 2007.10.04 17:24:00 - [138] Change your ISP. End of story. Call tech support all you want but they won't care until you stop giving them monies.......kinda like CCP....coughcough* <3 u CCP, pwease don't erase my toon :p ~Treb
Allan Robertson Gallente Azure Horizon Coalition Of Empires	Posted - 2007.10.04 17:53:00 - [139] Originally by: J'Mkarr Soban I've been with Blueyonder (now Virgin) for the past 7 years - and I have never been happier with any ISP. Even now under Virgin, I had a problem the other day, they sorted it the next morning. I can't recommend them enough. Yea I can second that, I've been with these guys for about the same amount of time, and never had any problems. --- Say YES! to Mining Cargo Holds on barges!
Kyrall Deep Core Mining Inc.	Posted - 2007.10.04 20:02:00 - [140] Hmm, this may have been mentioned, but it seems to me that Eve is being classed as a peer-to-peer program. I hadn't noticed before, but while Eve is blocked, so is my P2P client, so it would seem that this is the intended target. I don't know all that much about how these things work but I would guess at: -Eve uses the same ports as P2P -Other online games (which many have confirmed as having no problems) do not use these ports. Or something along those lines. Can anyone confirm/deny this? Is there any chance of a simple resolution (I am not able to switch ISP, thanks)? How about a dev response? Or at least an acknowledgement?! - Take another step back until you find you've walked away...

CCP Wrangler	Posted - 2007.10.05 14:04:00 - [141] We will be in contact with Tiscali regarding this issue, but we ask you guys with this problem to post in their forum thread to show how many of you this affects. Wrangler Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ

Shevar Minmatar A.W.M Ka-Tet	Posted - 2007.10.05 14:23:00 - [142] BLOCKQUOTE font class=quote size=9px face= Verdana img src= /images/icon_quote_message.gif border= 0 b Originally by: /b i CCP Wrangler /i hr height=1 noshade We are trying to contact Tiscali regarding this issue, but we ask you guys with this problem to post in a href= http://www.tiscali.co.uk/forums/showthread.php?p=1798690#post1798690 target= _blank http://www.tiscali.co.uk/forums/showthread.php?p=1798690#post1798690 /a their forum thread to show how many of you this affects. I would assume they want you to post in their stickie; http://www.tiscali.co.uk/forums/showthread.php?t=135891 --- -The only real drug problem is scoring real good drugs

CCP Wrangler	Posted - 2007.10.05 14:31:00 - [143] Yes, sorry, we had a lot of windows open, I have corrected it in my post. Wrangler Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ

Jacen Aris Caldari Sphere Systems	Posted - 2007.10.05 15:03:00 - [144] i have 6 months left on my contract.. i NEED out.. been told over the phone that i am getting limited for being a "heavy user" but in there t+c they say that they will email me if i started using to much bandwidth at peak times but they failed to do that and just limited screwed my eve connection is this enough to get out of the contract?
Marcus Foxx	Posted - 2007.10.06 00:03:00 - [145] I'm also an unhappy tiscali customer. Started getting connection issues at the begining of the month. I have tried to post a reply on Tiscali's forum requested by our very own community manager (Thanks for fighting our corner BTW CCP on this issue) and all it says is that i have to log in (when i already am) I guess thats another thing to complain to them about. The irony of it all the website says everything is running at 100% in one of thier sites. If i keep getting issues for another few days, I will definatly be cancelling my Tiscali subscription, shame as I had never had a problem prior 18 months before this month. TISCALI.... MAKE US ALL HAPPY AND STOP MESSING OUR CONNECTIONS UP - That way you keep our money (makes you happy) and we get to sit behind a screen playing interactive multmedia spacecraft utility and combat simulations (makes us happy) then we cant be bothered to leave the screen, and order take-away (keeps the pizza delivery shops happy) So be warned, if you dont resolve this Tiscali, we tell the pizza delivery companies, and your delivered pizza's will always be cold and wiped on a floor before they knock your door, and you dont want that. Marcus Foxx
Xen Gin The Dragoons	Posted - 2007.10.06 00:18:00 - [146] Edited by: Xen Gin on 06/10/2007 00:20:16 Originally by: Mextor Xen Gin if i could have cable i would, Living in the sticks 4TL Yeah, you need to be near a major urban centre, luckily for me Cardiff is part of the backbone for Virgin/NTL. Originally by: Kirjava Edited by: Kirjava on 04/10/2007 15:44:15 Originally by: Xen Gin Moral of the story, Indian call centres don't provide a suitable service. Most of Britian can testify to this. I assume the rest of the English speaking world is cursed with the Indian Call center aswell? Maybe it should be personified by Terry Pratched as the 6th rider of the Apocalypse... I once started answering the woman in French and she hung up. Conclusion - allways speak any language other than English and they hang up, has worled 7 times in the last month. If you hit hash on the phone during the automated menu selection, the menu doesn't understands, and redirects you to the call centre in Scotland.
Imiarr Timshae Roid Vandals Interstellar Starbase Syndicate	Posted - 2007.10.06 01:11:00 - [147] I had this problem, and heres the bottom line, Tiscali (includes Toucan and Pipex, so some who use these providers will be affected) runs through its network in London. To test this run tracert via the Eve Support page for connecting and ping the Eve site, chances are it will be there. Tiscali have oversold thier product, so have to provide less bandwidth to thier customers, they do this legally by placing basically everyone on a "Heavy users list". Therefore, you are being fed c**p speeds because they are incompetent. I left to Virgin, non-cable broadband, I've loved it. In fact, my line rental and phone bills are still with Toucan, no complains, but broadband via Tiscali = bad. -Imiarr-
MadnessWithin Caldari UK Corp	Posted - 2007.10.06 12:01:00 - [148] Man this is gonna **** you all off. 1. Virgin (ex Blueyonder) 20mb Cable 2. Actually delivers 20mb 95% of time 3. Latencies to EVE as low as 10-20ms, 4. In 10 years I have to call them regarding a technical issue less than once a year 5. Suffer < 4 minor outages per year (minor being 2 hrs or less) 6. Had cable modem replaced once in 10 years (and only because the original could not do 20mb) I pity those people who can't get it, or live in a area where they can get it but don't realize how good it is (and im excluding the ex NTL areas here, from what I hear that service was/is crap, but still better than BT/Tiscali and so many others) HAHAHAHAHAHAHAHA! (<--- Sign of a mad but happy mind)
Kai Lae Gallente Shiva Morsus Mihi	Posted - 2007.10.06 13:03:00 - [149] LOL at europeans for having to tolerate stuff like this hehe. I've never even heard of anything remotely like this before from anywhere.
Shevar Minmatar A.W.M Ka-Tet	Posted - 2007.10.06 13:17:00 - [150] Originally by: Kai Lae LOL at europeans for having to tolerate stuff like this hehe. I've never even heard of anything remotely like this before from anywhere. Traffic Shaping is the latest hype amongst ISP's, so that you never noticed anything about ISP's in your country due to lack of understanding the subject doesn't mean it doesn't happen. See the following article; http://www.azureuswiki.com/index.php/Bad_ISPs --- -The only real drug problem is scoring real good drugs
zilllii Squirrel Power	Posted - 2007.10.06 14:24:00 - [151] Originally by: Kai Lae LOL at europeans for having to tolerate stuff like this hehe. I've never even heard of anything remotely like this before from anywhere. not every european have to suffer through this type of ISP's. i am quite happy with my 100/100 connection and have no traffic costs either just a monthly fee. -------------------------------------------------- Originally by: Flinx Evenstar Love the new need for speed initiative. Pilots involved in a fleet battle can post on the forum and get a reply about wha
Demure Guise	Posted - 2007.10.06 19:30:00 - [152] Tiscali truly and utterly blows chunks. They couldn't organise an orgy in a brothel. They are also blocking access to Usenet for some reason known only to them and the pea-brained, slack-jawed techs they employ.
Kayosoni Caldari Destructive Influence Band of Brothers	Posted - 2007.10.06 19:44:00 - [153] LOL damn, guess I should be thankful for my relatively slow-speed US dsl, but no throttling and stuff here. ----------------------------------- btw, threatening to close 1 account really hurt my eyes. - xaioguai
Kw4h Dragon's Rage Intrepid Crossing	Posted - 2007.10.06 20:16:00 - [154] Originally by: Kai Lae LOL at europeans for having to tolerate stuff like this hehe. I've never even heard of anything remotely like this before from anywhere. Not even the p2p traffic shaping currently in the US? I find this quite lame tbh. If they want to lower the use of their network they should ban youtube. Not randomly block gaming ports. _ Planet Sight Wallpaper - EvE map
breadcat	Posted - 2007.10.06 20:30:00 - [155] Originally by: Kai Lae LOL at europeans for having to tolerate stuff like this hehe. I've never even heard of anything remotely like this before from anywhere. england != europe ......
Andrue Amarr	Posted - 2007.10.06 20:38:00 - [156] Edited by: Andrue on 06/10/2007 20:44:24 Originally by: Kai Lae LOL at europeans for having to tolerate stuff like this hehe. I've never even heard of anything remotely like this before from anywhere. Well that's big of you - it's nice to know that we can count on you for your sympathy In point of fact people only suffer this if they choose to opt for the cheapest service they can find. Tiscali is one of a handful of ISPs that have a somewhat tarnished reputation. They are a mass market ISP that is determined to seize market share by keeping prices low rather than improving their service. The UK situation is slightly different from a lot of Europe though. Most of the ISP don't actually own the connection between the customer and their own network but instead rely on British Telecom to deliver the traffic. Now BT has more network capacity than it knows what to do with but the ISPs are often unwilling to pay for it. Ironically in part it's because our regulator won't let BT drop prices for fear of damaging the competition Unlike a lot of countries the UK doesn't have a killer bandwidth hogging application that everyone wants. IPTV is pretty much irrelevant because we've had a national satellite service for nearly two decades and cable in a lot of places for long. As a result most subscribers just don't need anything better than a couple of Mb/s and so the impetous to offer more is low. Most of the people demanding highspeed in the UK (probably less than 20% of subscribers) are exactly the kind of bandwidth-hogging, download junkies that ISPs despise. At only 20% of revenue they take over 80% of capacity which makes them a bit of a nuisance Anyway you probably didn't want to know all that. People just need to pay a little more and sign up for a better ISP. There's a helluva choice in the UK -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Krogan Ukone Minmatar Kyrgyz-Kazakh	Posted - 2007.10.09 21:03:00 - [157] Edited by: Krogan Ukone on 09/10/2007 21:03:18 I find this situation INTOLERABLE I PAY to use this service, labelled as `unlimited` to do with which I please, namely Eve Online. TO ALL EVE ONLINE USERS WITH TISCALI: Change ISP as soon as possible and remove your custom, these people are blatently taking your hard earned cash and restricing internet access! TO TISCALI: I hope you take the time to read these forums and realise how displeased your customers are with the fraudulent way you block access to this game (and others). I hope your business sinks faster than the Titanic and I for one will be collecting my MAC and telling everyone I know how misleading and down right deceptive your service provision is.
Yesh The Black Rabbits The Gurlstas Associates	Posted - 2007.10.09 21:26:00 - [158] Originally by: Krogan Ukone Edited by: Krogan Ukone on 09/10/2007 21:03:18 TO ALL EVE ONLINE USERS WITH TISCALI: Change ISP as soon as possible and remove your custom, these people are blatently taking your hard earned cash and restricing internet access! . Agreed, but be aware if you change before your contract is complete they will charge you as if you have stayed for the whole contract. Not sure if this applies after you have served a whole years sentence. I will phone to find out tomorrow, but I expect they will just ask if my modem is plugged into the phone socket before passing my query to the next level and ultimately telling me it is BT's fault.
Jinx Barker GFB Scientific	Posted - 2007.10.09 21:33:00 - [159] When I lived in the UK, for many years (recently moved back to US) we had Tiscali and Pipex - what a LOAD OF CRAP THAT WAS. I was incredulous at their incompetence and their inability to solve my most basic issues. Anyway, I know what you fellas going through. Thank god for my cable internet here, no throttling, no limiting bandwidth, and soon we have fiber-optics coming, they are laying down the cables in the neighborhoods here as we speak - speed of light connection here I come. Anyway, hang in there and good luck.
Sydonis Caldari Xoth Industries	Posted - 2007.10.09 21:40:00 - [160] I've tried posting, but no luck getting logged in - they may have done something once I asked for the MAC. If someone could point out to the guy gathering details that I cancelled our account over this issue... if they're blocking EVE today, they might be blocking something else tomorrow... and I don't like censorship.
Bacci Galu Confederation of Red Moon Red Moon Federation	Posted - 2007.10.10 00:12:00 - [161] Jump boat lads... I would pimp slap my isp if they ever pulled that crap on my connection :P Maker of thy sig Yes i do make sigs, banners, corp logo's ect...
Frogsley Babylon. Combined Planetary Union	Posted - 2007.10.10 00:32:00 - [162] If you're able, go with Be. For an adsl2+ service, and unlimited usage blah blah I cannot recommend them highly enough.
Mister Xerox	Posted - 2007.10.10 01:12:00 - [163] /put on tinfoil crash helmet It seems that SirMolle has a lot of stock in this Tiscali provider and has finally figured out how he can conquer Eve... don't let anyone login! during hours that BoB's out doing it's thing. That's a joke, BTW. /keeps the helmet on, just in case.
Tonkin D00M. Triumvirate.	Posted - 2007.10.10 01:56:00 - [164] Originally by: Salsa Verde Around 7:30 pm I was disconnected from EVE, and have been unable to reconnect since, even though the server is up. Apparently it is a Tiscali problem. So, I just got off the phone to a Tiscali support technician. The bottomline is, although EVE is not being blocked ("Tiscali blocks no site"), if it is a gaming site "you cannot access it between 6pm and 11pm... because of high bandwidth usage." This means Tiscali is throttling my connection to EVE so that it cannot be used. Funnily enough, she said "you can use the service during the day from work because it is not in peak hours," and missed the stupidity of what she said. She was also under the mistaken assumption that heavy graphics are sent between the EVE client and the TQ server. Apparently Tiscali technicians have never heard of the fat client concept. The irony is, even though I'm paying for a 1M connection, I never got download speeds of more the 120k - and EVE worked fine on that. So I guess they are throttling EVE to even less than that, which is the same as blocking. Anyway, tomorrow morning I will be cancelling my Tiscali service. Please sign here if you will join me in this consumer revolt! thats why i will never go on cable, BT mate, never broken for me and if it does they will fix within a day or 2
Moni Toimikone	Posted - 2007.10.10 02:19:00 - [165] Edited by: Moni Toimikone on 10/10/2007 02:19:59 Im just wondering whats up with the UK people and MAC addresses? What MAC address are you guys talking about (your NIC, router, dsl-modem, what?)? I just plug in the vdsl-modem, set pppoe settings on router/os and Im good to go, no messing around with MAC 's involved. Also on a site note my own ISP (DNA Oy/Pohjois-Suomi) has been having connection problems today, nobody seems to be able to connecto to EVE-Online, World of Warcraft or IRC from after downtime tuesday to atleast now (5 am local time wednesday).
gaz widdow Caldari THE INQUISITI0N	Posted - 2007.10.10 02:39:00 - [166] TalkTalk: pulled the same stunt over a year ago there a thread about it if you go aways back something to do with the port eve uses is the same as ptp downloads. Anyways there fix was for you to ring a premium rate number to get it unblocked, my fix was to get another line put to the house and another isp asap as it took them like 3 month to give me my mac code. they tried taking me to court and I wish they would have. And I was paying 30 quid a month for that crap
Keav Spitfire Inc	Posted - 2007.10.10 16:45:00 - [167] Edited by: Keav on 10/10/2007 16:49:24 Originally by: Tonkin thats why i will never go on cable, BT mate, never broken for me and if it does they will fix within a day or 2 Tiscali is NOT cable, Tiscali uses the standard BT line to provide it's broadband, which is probably why they are having issues. Many of the broadband offers (any promising up to 8mb connection on a standard BT line) are currently being investigated by the regulator OFCOM for promising 8mb speeds that, in most cases, is the theoretical maximum and in reality cannot be achieved. Virgin (which is cable) 20mb ftw
Major Raditz MASS Ministry Of Amarrian Secret Service	Posted - 2007.10.10 17:43:00 - [168] Originally by: Shelby Mustang well this is one very unhappy tiscali customer that has just asked for his MAC code. i guess its gunna be BT for me (very soon i hope) Good luck with BT. The support team is based overseas where you have to repeat your name several times as well as the issue. Good luck getting BRAS profiles fixed there =/ Originally by: Mextor Originally by: Kazuo Ishiguro I think changing ISP is the best option for those who can take it. Lots of people have been experiencing this problem, and I don't want to have to deal with it when there are cheaper and less onerous alternatives. I'm now waiting for my MAC, and I cited this problem (as well as the ú4/month price difference) as a reason for switching. Tiscali offered to match the lower price, but for their quality of service I don't think it's worthwhile. A smaller, less over-subscribed ISP now suits me better, I think. just remember to chase them a b****** for your mac code or it will take a week or so to come and that code it only active for 30 days from when you asked for it. also might be worth while asking the ISP you are thinking of moving to do they use Tiscali servers. Shouldn't take them days. I've generated MACs before and they have come from BT within 6hours. Always depends on how long they want to try and hold you down. 7 days is the OFCOM limit though IIRC.
Major Raditz MASS Ministry Of Amarrian Secret Service	Posted - 2007.10.10 17:45:00 - [169] Originally by: Keav Edited by: Keav on 10/10/2007 16:49:24 Originally by: Tonkin thats why i will never go on cable, BT mate, never broken for me and if it does they will fix within a day or 2 Tiscali is NOT cable, Tiscali uses the standard BT line to provide it's broadband, which is probably why they are having issues. Many of the broadband offers (any promising up to 8mb connection on a standard BT line) are currently being investigated by the regulator OFCOM for promising 8mb speeds that, in most cases, is the theoretical maximum and in reality cannot be achieved. Virgin (which is cable) 20mb ftw BT IPSTREAM: 8128kb maximum sync rate. Highest BRAS profile offered = 7120kb. With IP overheads maximum speed you can get is about 6.9mb.
Mag's MASS Ministry Of Amarrian Secret Service	Posted - 2007.10.10 18:07:00 - [170] I wouldn't touch BT or any other adsl provider tbh. Been with cable for years, and never had any issues. Hope you guys and gals get it sorted soon. Mag's
Malashek Vatrii Kaminjosvig	Posted - 2007.10.10 19:04:00 - [171] http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml I suggest those affected write to Watchdog. Who knows, you might get on Tele! - Mal * * * *
bragdor	Posted - 2007.10.15 14:55:00 - [172] ffs,,iv swapped from tiscali to Virgin,, and there worse give use a break,,we pay good ******* money to get ripped off,
RaTTuS BIG Ka-Tet	Posted - 2007.10.15 15:04:00 - [173] Originally by: Moni Toimikone Edited by: Moni Toimikone on 10/10/2007 02:19:59 Im just wondering whats up with the UK people and MAC addresses? What MAC address are you guys talking about (your NIC, router, dsl-modem, what?)? I just plug in the vdsl-modem, set pppoe settings on router/os and Im good to go, no messing around with MAC 's involved. Also on a site note my own ISP (DNA Oy/Pohjois-Suomi) has been having connection problems today, nobody seems to be able to connecto to EVE-Online, World of Warcraft or IRC from after downtime tuesday to atleast now (5 am local time wednesday). in this case a MAC code is (Migration Authorisation Code) what is used to migrate the ADSL service from one providor to another -- BIG Lottery, BIG Deal, InEve [Now Verified] & RaTTuS Home
elohllird Destructive Influence Band of Brothers	Posted - 2007.10.15 17:23:00 - [174] Anyone used FAST.CO.UK? going to switch from tiscali tomorrow
Snaith Minmatar Bug Eyed Monsters	Posted - 2007.10.15 18:46:00 - [175] Tiscali Support have had a specific sticky running for Eve problems from the 4th Oct. They are waiting for your post. Tiscali support eve thread click here
Lord Hood Caldari Tau Ceti Global Production Knights Of the Southerncross	Posted - 2007.10.15 19:26:00 - [176] Edited by: Lord Hood on 15/10/2007 19:27:43 Tiscali is a joke, I was with them and had troubles constantly. They are apparently an "unlimited downloads" ISP however, if you read the small print it states to Fair Usage Policy. The Fair Usage Policy says that everyone is on the same d/l limit whereever they are BUT... if you wish over a certain amount a month (Approx. 10GB - i think they said) then you are classed as a Heavy User, you are then placed on the capped d/l limit which is about 50 kb/s and this happens between 6pm and 11pm. Basically, Tiscali is Crap. I have been with Sky for 3 Months on 4.5 meg (Which is about 300 - 400 kb/s download) with no problems. Good riddance to Tiscali.
Sean Dillon Caldari 5hockWave	Posted - 2007.10.15 20:06:00 - [177] Edited by: Sean Dillon on 15/10/2007 20:08:24 I work as a service provider for a telecom company. When I view this problem and their response to it, then the least you can say its pathetic. When they have to use their forum for this and ask customer for advice then either 1 their it'ers suck or they have no clue what to do about it. And your better of by another provider. There is no way a provider should block populair websites.
ICE Blade Minmatar Deadly Addiction	Posted - 2007.10.17 20:32:00 - [178] I am never going back to Tiscali, all my friends are tooling up ready to go in 0.0. I already got Talk Talk now just got to wait till 11 Nov 07. Can't wait. I think I actually hate tiscali, they used to be ok till they started blocking my eve. The reason is some filesharing applications use the same port as EVE and the bastards, yup thats what the are (blocking my eve), block that port in peak time 19:00 - 22:50 I found - Checking Status ~~~~~~~~~ And another thing don't eve try and contact Tiscali Tech Support they suck and it does not that they follow diagrams of questions to ask and funnilly enough EVE is not on there. I wonder if they would block the carebear of WoWs servers port. I think I hate Tiscali the bloated disorganised pile of cheap Eve blocking SHAT. Grrrr God I hate them so much I here my friends on TS all having ffun. Anyways if you value if get your Mac code and move on.
Yumis	Posted - 2007.10.17 20:53:00 - [179] Edited by: Yumis on 17/10/2007 20:55:09 Originally by: Salsa Verde The irony is, even though I'm paying for a 1M connection, I never got download speeds of more the 120k - and EVE worked fine on that. So I guess they are throttling EVE to even less than that, which is the same as blocking. Not sure if its already been mentioned, but bandwidth is measured in bits per second, and downloads are files in Windows are measured in bytes per second (usually) so the 120kpBs (Bytes) download is actually 960kbs (Bits) which is actually really really good for a 1M line, you are maxing it out and sounds quite good at non peak times!
Nagi Katsumi Renovatio Industries Combined Planetary Union	Posted - 2007.10.17 21:05:00 - [180] Edited by: Nagi Katsumi on 17/10/2007 21:05:42 I laugh at the fact you actually even decided to pay for Tiscali "broadband". They provide the most slowest, unreliable and in general miserable internet connection EVER. Don't boycott. Go kill the idiot who runs the company. You'd be doing the world a favour. Roll BT / Virgin Broadband = win. ----- What I say does not reflect the views of my corp or alliance unless I say so!
Atraxy	Posted - 2007.10.18 01:52:00 - [181] Doesn't surprise me one bit, I work for a UK ISP that you would never see an issue like this (hell 90% of the staff are gamers). There's been a disturbing trend in the market for ISP's to basically dictate what their customers can or can't do on the internet. Thankfully there's a number of ISP's still that believe in giving a clean connection that give's you what you pay for. If you connection has 40Gb of bandwidth you can use that 40Gb how ever you want when ever you want etc. Im not naming any particular brands but they are out there are good ISP's out there where providing a decent connection that's upto that I would consider reasonable usable. All I can recommend is vote with your feet, get yourself on thinkbroadband.com check out all the ISP's and what their customers actually have to say about them and move on across.
freenet	Posted - 2007.10.18 16:03:00 - [182] woe is he, who cuts a gamers connection ;) no worries for german tiscali users cuz tiscali beeing bought by freenet...no limitations there =)
Astrotheon Free Mercenaries Union	Posted - 2007.10.18 16:30:00 - [183] I was with Tiscali for a while last year and these issues began to occur way back then. After months of troubles a Tiscali technician located the problem and informed the fuming public that the root cause was that the company was blocking ports which were associated with P2P traffic - unfortunately they were also being used by online games such as Eve and WoW etc. We suspected this was the case, and this was consistently denied by the company, however when the nice technician publically stated they were blocking ports (probably not knowing how angry the top bosses would be at such an admission)the door was open for us to escape - Yeehaw! Myself and a number of other unhappy punters then accused Tiscali of breaking their own FUP (fair usage policy) as we were not heavy users by any means yet we were being unfairly throttled - they admitted breach of contract, gave me my MAC code and I am now sitting here now with a refund cheque from them (yeah months later lol) which I need to stick in the bank. So moral of the story - a) don't go for OMG deals from dodgy ISPs as most likely you'll get burned b) if they breach their own policy use it to get the eff out of dodge and join a reputable ISP instead. Doing a quick search of forums for which ISPs you should avoid like the plague and which are ok would save you alot of time and hassle. Wish I had followed my own advice before I joined Tiscali.... Good luck you plucky Tiscali customers...
Tux Turner	Posted - 2007.11.04 00:16:00 - [184] I was at my girlfriend's parents house when I found this problem. I'm with BT and they are with Tiscali. I discovered it was Tiscali after hours of frustration. I figured I'd try tunnelling a connection from my girlfriend's parents back home to my linux box essentialling masking my eve connection. To my surprise it worked. That's when it clicked it was Tiscali. Maybe a work around would be to buy a VPN service such as Hot Spot VPN. Don't quote me on this technique as I have not tried it myself and it would mean paying extra just to use the internet the way you want it. Good luck to Tiscali users and hope Tiscali burns for this.
Scoti Caldari Eve University Ivy League	Posted - 2007.11.04 01:38:00 - [185] Quote: Anyone used FAST.CO.UK? going to switch from tiscali tomorrow I've been using them for quite sometime now.... never had a problem with them.
Inculus	Posted - 2007.11.26 22:15:00 - [186] I can't believe this, I get the same problem and I'm not even with Tiscali. But because my connection gets routed through two of their servers on the way I get EVE throttled and can't log in. What a load of bulls%@t.
Jen Oniera Yurai-Tenshin Zaibatsu	Posted - 2007.11.26 22:43:00 - [187] I have had an intermittent similar problem with Pipex in the UK. Luckily it's rare, but when it happens, I can connect to Eve, but I can't use Ventrilo and I can't use the Hamachi VPN program. Pipex are also pretty bad and I couldn't recommend them, but I'm stuck in a contract and currently they do still let me play Eve...
Bimjo Caldari SKULLDOGS	Posted - 2007.11.26 23:00:00 - [188] Originally by: bragdor ffs,,iv swapped from tiscali to Virgin,, and there worse give use a break,,we pay good ******* money to get ripped off, Even with their problems Virgin is so much better than any ADSL(over the phone) line Worst issue I have ever had with cable was when they,in their wisdom, upgraded me for free from 8 meg to 20 meg , and I strated getting Moden lockups , which they insisted wasn't anything to do with the modem, and I kept saying it was ! finally they saw sense and changed my very old cable modem(from 5 or 6 years ago when I was with Telewest RIP) and all is ok now, not a single lockup in months my average speeds are down=15meg up=800k
northwesten Amarr Trinity Corporate Services	Posted - 2007.11.26 23:01:00 - [189] thank god i left them 4 years ago! I been with BT ever since and been happy. Yes the cut my internet speed a touch but least there not been * about it. Free Corporation website? click here** Trinity Corporate Services
northwesten Amarr Trinity Corporate Services	Posted - 2007.11.26 23:10:00 - [190] Originally by: Yesh Originally by: Krogan Ukone Edited by: Krogan Ukone on 09/10/2007 21:03:18 TO ALL EVE ONLINE USERS WITH TISCALI: Change ISP as soon as possible and remove your custom, these people are blatently taking your hard earned cash and restricing internet access! . Agreed, but be aware if you change before your contract is complete they will charge you as if you have stayed for the whole contract. Not sure if this applies after you have served a whole years sentence. I will phone to find out tomorrow, but I expect they will just ask if my modem is plugged into the phone socket before passing my query to the next level and ultimately telling me it is BT's fault. stuff there contracts! I would refuse to pay! contract or not and if they want court action then bring it I say! I mean I make sure there be alot of support from other people online etc. Free Corporation website? click here Trinity Corporate Services
Paulo Damarr	Posted - 2007.11.26 23:12:00 - [191] I have been using Virgin from when it was NTL and its been fine with only one problem in 4 years and that was when they installed the V+ HD Box and messed the cable TV and Internet connection up, If your in a UK cable area you cant beat them. Originally by: Tortun Nahme CCP also condones thinking, I suggest you try it from tiem to time
northwesten Amarr Trinity Corporate Services	Posted - 2007.11.26 23:18:00 - [192] Originally by: Paulo Damarr I have been using Virgin from when it was NTL and its been fine with only one problem in 4 years and that was when they installed the V+ HD Box and messed the cable TV and Internet connection up, If your in a UK cable area you cant beat them. yer i looked at there service but i cant get cable :( Free Corporation website? click here Trinity Corporate Services
Pooka Caldari United Space Aillance USA	Posted - 2007.11.26 23:59:00 - [193] I think I saw a post from Wrangler that had a qoute from Tiscali support saying they were aware and woking on the problem but didn't have a completion date yet. But CCP "don't worry, it only affects a hand full of your customers"!! Don't think Tiscali cares if you can connect to eve or not, just send them your money...fools! PROMISES MADE PROMISES KEPT IT IS HAPPENING AGAIN...TRUST NO ONE
Dommie Jax Caldari Blue Phoenix Research	Posted - 2007.11.27 11:27:00 - [194] I work for one of the largest ISP in teh UK and we had issues when we first launched of problems with the systems blocking ports for downloads, As most of the IT team are MMO players and we use our company connections at home you can imagine those ports didnt stay blocked for long The excuse of throttling during peak time because you are suking up bandwidth is a weak and pathetic one at best, its just simply because the ISP normally fails to ensure they have adequate bandwidth going into the exchange to serve all these We have listed Eve and several other MMO as low usage so they tend not to get throttled, makes my gaming so much more fun :)
Andrue Amarr	Posted - 2007.11.27 13:01:00 - [195] Originally by: Bimjo Originally by: bragdor ffs,,iv swapped from tiscali to Virgin,, and there worse give use a break,,we pay good ***** money to get ripped off, Even with their problems Virgin is so much better than any ADSL(over the phone) line Don't talk drivel. Virgin is currently one of the worst ISPs in the UK. Its network is over subscribed and it's about to roll out an even faster service. Cable has its own serious issues when it comes to bandwidth. Everyone on the same cable (your street) is fighting for contention and you are particularly susceptible to upload flooding. An entire street can be crippled by just one greedy little sod and there is little the cable provider can do about it other than ban persistent offenders. Whilst ADSL connections still have to worry about contention its contention that occurs in the backhaul (something that also affects cable users. The affect of backhaul congestion is spread across an entire town or even a group of towns so is less of an issue (one bad apple cannot possibly flood a backhaul link). In addition it is easier (though probably costly) for an ISP to add more capacity to the backhaul. I am on an LLU connection and as far as I can tell it's uncontended. I get the same speed (10Mb) at all times of the day and night. Both ADSL and Cable have their problems and are pretty much matched. ADSL's achilles heel is distance from the exchange but then again 30% of the UK have an 'infinite' distance when it comes to cable because the companies stopped rolling it out years ago. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.**
Andrue Amarr	Posted - 2007.11.27 13:06:00 - [196] Originally by: Dommie Jax The excuse of throttling during peak time because you are suking up bandwidth is a weak and pathetic one at best, its just simply because the ISP normally fails to ensure they have adequate bandwidth going into the exchange to serve all these It isn't a weak excuse..it's just an inevitable consequence of the way backhaul systems tend to be charged. Backhaul providers (like BT) have the same costs whether their pipes are in use or sitting idle (okay so there's a minor change in electrical consumption but not much). This means they charge a flat rate. The result of the flat rate is that ISPs cannot afford to have too much pipe capacity going to waste off-peak and that means they have to accept congestion on-peak. It's like most things in life (even Jita, lol). Demand varies over time and if you provide enough to cover the peaks, you have waste during the lulls. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Claska Amarr XxTiggerxX Corp SOUL CARTEL	Posted - 2007.11.27 13:53:00 - [197] I have a question for all you ISP savvy people. I'm with bulldog, they are Craptacular, ****astic, etc. Why? They keep throtlling our net conection and denying it, blaming my dad (who pays for it btw) for not paying when he set it up for direct debit (there the ones not taking the moneies) AND they lied to uss when they first set it up by saing it was full normal Unlimited broadband and then failed to mention that it was pay as you go broadband. What i want to know, is by advertising its unlimited and then throtling and even stopping our net conection is that a breach of contract?
Andrue Amarr	Posted - 2007.11.27 14:24:00 - [198] Edited by: Andrue on 27/11/2007 14:25:29 Originally by: Claska I have a question for all you ISP savvy people. I'm with bulldog, they are Craptacular, **astic, etc. Why? They keep throtlling our net conection and denying it, blaming my dad (who pays for it btw) for not paying when he set it up for direct debit (there the ones not taking the moneies) AND they lied to uss when they first set it up by saing it was full normal Unlimited broadband and then failed to mention that it was pay as you go broadband. What i want to know, is by advertising its unlimited and then throtling and even stopping our net conection is that a breach of contract? Probably not. Adverts!=contracts. If it's a breach of anything it'd be a breach of the ASA guidlines. Even then all it gets the offender is a public slap on the wrist. This is surprisingly effective but usually just results in the advert changing or being withdrawn. It is highly unlikely to result in the service or product changing. Basically from a legal perspective an advert is just a load of text. As long as it doesn't breach basic publishing laws (ie;obscenity, decency, libel) it's good to go. All adverts will say at the bottom 'subject to terms and conditions'. Put another way:the law has little or no interest in what adverts say because it doesn't consider them to be legally binding. What matters is your contract and if it uses the word 'unlimited' at all it will be in the negative or conditional. The contract will certainly add a caveat along the lines of "this is a jolly complicated operation and rather difficult to pull off so sometimes you'll just have to accept that it goes a bit wrong. Don't expect any compensation because you should be grateful for anything we can get you." -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.**
Claska Amarr XxTiggerxX Corp SOUL CARTEL	Posted - 2007.11.27 14:37:00 - [199] dang
Andrue Amarr	Posted - 2007.11.27 14:51:00 - [200] Edited by: Andrue on 27/11/2007 14:52:31 Originally by: Claska dang Yeah, it can suck to be stuck with a crappy ISP. Unfortunately it's a bit of a balancing act. If ISPs (or indeed any service provider) were forced to follow the old 'fit for the purpose' clause that goods are covered by things would be different. There'd be damn few services around for one thing The problem with ISPs is that although the issues effecting the general public are real they are highly technical. This makes it difficult to explain to the end-user what they should expect, very difficult for anyone to complain and far too easy for the ISPs to mis-sell. There are moves afoot to come up with a traffic light style system for ISPs but it remains to be seen what they come up with and when. In the meantime you can take solace from that fact that this isn't a purely UK issue. Traffic shaping is beginning to appear in the US and it's causing a lot of angst. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Dommie Jax Caldari Blue Phoenix Research	Posted - 2007.11.27 15:20:00 - [201] And the one thing that makes me laugh about all of this? The way the backhaul is set up adn because of the flat rate costs of this basically mean that even if they were to open the network up for people to conect at 24Mbps (which is what they reckon we need to be on by 2010) is in its current state the backhaul cant cope with this Ahh wonders of internet, maybe someday someone will take a risk, fork out billions upon billions of pounds to give us all Fibre to the home for those ultra fast (100Mbps) connections some countries enjoy
Andrue Amarr	Posted - 2007.11.27 15:40:00 - [202] Edited by: Andrue on 27/11/2007 15:42:28 Originally by: Dommie Jax And the one thing that makes me laugh about all of this? The way the backhaul is set up adn because of the flat rate costs of this basically mean that even if they were to open the network up for people to conect at 24Mbps (which is what they reckon we need to be on by 2010) is in its current state the backhaul cant cope with this Ahh wonders of internet, maybe someday someone will take a risk, fork out billions upon billions of pounds to give us all Fibre to the home for those ultra fast (100Mbps) connections some countries enjoy Actually a lot of those connections don't deliver 100Mbps..or not all of the time. Consider this graph. (noting the comment at the bottom about availability). Also consider this news item.It's also very unclear what people in the UK would use such a highspeed connection for. Some would download video but the truth is that most people (and they are the ones paying for all this) can get by quite nicely on a couple of Mb/s. If they want HD video they subscribe to Sky or (in a year or two) watch Freeview. This isn't the forum to debate this but seriously - wtf would you use a 100Mb connection for that can't be done with 2Mb? -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Frug Zenithal Harvest	Posted - 2007.11.27 15:46:00 - [203] Originally by: Andrue wtf would you use a 100Mb connection for that can't be done with 2Mb? Enjoy it immensely and have a bloated collection of adult movies. - - - - - - - - - Do not use dotted lines - - - - - - - If you think I'm awesome, say BOOO BOOO!! - Ductoris Neat look what I found - Kreul Hey, my marbles
Bimjo Caldari SKULLDOGS	Posted - 2007.11.27 20:12:00 - [204] Originally by: Andrue Edited by: Andrue on 27/11/2007 13:13:34 Originally by: Bimjo Originally by: bragdor ffs,,iv swapped from tiscali to Virgin,, and there worse give use a break,,we pay good ******* money to get ripped off, Even with their problems Virgin is so much better than any ADSL(over the phone) line Don't talk drivel. Virgin is currently one of the worst ISPs in the UK. Its network is over subscribed and it's about to roll out an even faster service. snip Hmmm, so many keyboard heroes who post for the sake of posting, where as I post only of what I know. Wierd you say they are over subscribed but I can regularly get 15Meg download speed,like last night when I downloaded the full trinity video.
Andrue Amarr	Posted - 2007.11.27 21:42:00 - [205] Edited by: Andrue on 27/11/2007 21:42:34 Originally by: Bimjo Originally by: Andrue Edited by: Andrue on 27/11/2007 13:13:34 Originally by: Bimjo Originally by: bragdor ffs,,iv swapped from tiscali to Virgin,, and there worse give use a break,,we pay good ******* money to get ripped off, Even with their problems Virgin is so much better than any ADSL(over the phone) line Don't talk drivel. Virgin is currently one of the worst ISPs in the UK. Its network is over subscribed and it's about to roll out an even faster service. snip Hmmm, so many keyboard heroes who post for the sake of posting, where as I post only of what I know. Wierd you say they are over subscribed but I can regularly get 15Meg download speed,like last night when I downloaded the full trinity video. Congratulations - you appear to be in the minority at the moment. VM have even acknowledged that there is a problem. There is some evidence that they are beginning to address it but the original point remains valid. Virgin are not currently doing a very good job. This isn't a cable v. ADSL issue - just poor backhaul and/or network management. It could afflict any ISP regardless of the end-user delivery technology. -- (Battle hardened industrialist) [Brackley, UK] My budgie can say "ploppy bottom". You have been warned.
Paulo Damarr	Posted - 2007.11.27 22:33:00 - [206] Originally by: Andrue Congratulations - you appear to be in the minority at the moment. VM have even acknowledged that there is a problem. There is some evidence that they are beginning to address it but the original point remains valid. Virgin are not currently doing a very good job. This isn't a cable v. ADSL issue - just poor backhaul and/or network management. It could afflict any ISP regardless of the end-user delivery technology. I know nothing about back hauls or network management, but what I do know is my connection and cable TV service is great. I always get decent download speeds and never get "throttled" and the 70GB limit is more than I would ever use, I just think its picky geeks who passed IT 101 that pick faults because the service isn't what they think it should be. Plus to boot the prices are fairly good. Originally by: Tortun Nahme CCP also condones thinking, I suggest you try it from tiem to time
Bimjo Caldari SKULLDOGS	Posted - 2007.11.28 00:08:00 - [207] Originally by: Andrue Edited by: Andrue on 27/11/2007 21:42:34 Originally by: Bimjo Originally by: Andrue Edited by: Andrue on 27/11/2007 13:13:34 Originally by: Bimjo Originally by: bragdor ffs,,iv swapped from tiscali to Virgin,, and there worse give use a break,,we pay good ******* money to get ripped off, Even with their problems Virgin is so much better than any ADSL(over the phone) line Don't talk drivel. Virgin is currently one of the worst ISPs in the UK. Its network is over subscribed and it's about to roll out an even faster service. snip Hmmm, so many keyboard heroes who post for the sake of posting, where as I post only of what I know. Wierd you say they are over subscribed but I can regularly get 15Meg download speed,like last night when I downloaded the full trinity video. Congratulations - you appear to be in the minority at the moment. VM have even acknowledged that there is a problem. There is some evidence that they are beginning to address it but the original point remains valid. Virgin are not currently doing a very good job. This isn't a cable v. ADSL issue - just poor backhaul and/or network management. It could afflict any ISP regardless of the end-user delivery technology. in terms of up/down speeds, yes I am happy http://www.speedtest.net/result/206563008.png in terms of customer support, as I stated earlier in this thread I had a hard time of it and they are pretty useless, so partially agreed with you if looking at VM overall
Gedrick frogue Gallente ORIGIN SYSTEMS Atlas Alliance	Posted - 2007.11.28 20:50:00 - [208] Edited by: Gedrick frogue on 28/11/2007 20:53:53 I for one am NOT convinced its tiscali blocking, i myself have had no issues with tiscali and i have used them for over 18ths, if you perform a an ip trace ( start/cmd/tracert then enter the tq address,87.237.38.200, and have a look at the address it fails at. Mine fails AFTER the tiscali routers at ccp.ve201.fr3.lon.llnw.net [87.248.208.150] This is FIVE hops after the last hop performed by tiscali. Please feel free to check this out for yourselfs and correct me if i am wrong. P.S. this also effects evemon which uses naff all bandwidth but i think its a CCP connection issue. Regs. Ged Gedrick Frogue
Complex Potential Soliders Of Eve The Church.	Posted - 2007.11.28 20:54:00 - [209] Edited by: Complex Potential on 28/11/2007 20:54:06 I'm in the same boat. Have been unable to log in during peak hours for the last 3 days. This was the thread I started about it on Monday http://oldforums.eveonline.com/?a=topic&threadID=644720

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